Customer Reviews for U-Haul Moving & Storage of Latrobe

276 évaluations

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The drivers door wouldn't shut and I drive through rain and water came into the cab. The steering was awful. Hard to drive. A lot of play in the steering. I told the rep when I dropped off the van and nothing was done to compensate. I don't feel like I should've had to pay full price for this rental. This vehicle is not safe.

Rhonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jade B. 
Évaluation :
4

Good service

KIM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Very Helpful Staff: James and Mike Thanks

Mike T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie P. 
Évaluation :
5

Everything thing was great thanks!

Jackson G. 
Évaluation :
5

The guy,whoever he was,who opened my unit was amazing

Cassandra H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K.  |  Premières impressions 
Évaluation :
5

Everyone was professional and friendly. They honored our reservation that the people in Florida screwed up

DEBORAH L. 
Évaluation :
5

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L.  |  Premières impressions 
Évaluation :
5

Great experience!

Robert L. 
Évaluation :
5

Great and friendly staff.

Larry K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S. 
Évaluation :
1

Was supposed to be open at 7am. I arrived at 8 and no one there. Called uhaul and someone finally showed up at 8:30.

Terry D. 
Évaluation :
2

Vehicle was returned a day earlier with additional gas in it and was still charged 2 gallon of gas! It's not the 9,15 $ that is the issue; it's the principle! So whether someone could read the meter or was joy riding for 2 miles…. Idk! Not one representative followed up after my first contact with them!

GREGORY T. 
Évaluation :
5

One of the best Uhaul locations I've done business with

DILLON B. 
Évaluation :
5

The staff at this location is second to none. They work well together to give the customer an outstanding experience! Check in and check out is fast, all have great attitudes, and are very customer focused! The facility and lot are exceptional and provides easy access! I have rented equipment from 6 or 7 U-Haul faciloties in the past 4 months and the Latrobe one is the best and is what all should strive to be like!

Michael D. 
Évaluation :
5

Nothing. The whole process was very well done. Excellent location.

Analucia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
5

Staff member helped with removing the trailer and was very friendly - excellent people skills - which are hard to find.

JON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

The gentleman that checked me in was very knowledgeable and friendly. His suggestion for store space may be needed in the near future. The van I rented was very economical and easy to drive. All around made my life easier. Will rent from here again.

Judith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

I have no comments. I was very satisfied with the whole operation from pick up return.

Darin D. 
Évaluation :
5

Very good experience. I believe the representative was Dave. Very nice and professional. Hooked the trailer up for me, asked if I had any questions and unhooked it for me when I returned it. Nice, well maintained equipment and great employees.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

This is a great uhaul location. The employees are very friendly and helpful. This is the uhaul I will come back to.

taura Y. 
Évaluation :
5

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

nothing, everything was clean and in good working order.

Geza W. 
Évaluation :
2

He was rude and getting upset when you ask questions.

WYNEEK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom G. 
Évaluation :
5

We rented the unit and moved in the next morning, so that was very convenient and quick. The rental prices for both the uhaul(cargo van) & storage unit was definitely a good deal & the employees were very helpful, kind and patient although we mainly talked to one guy. Would absolutely use again to rent a uhaul & very content w the safety of my items, and the price for providing it.

Heaven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA N. 
Évaluation :
5

Very good operation

rudy y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Clean and friendly! Highly recommend this location!

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Premières impressions 
Évaluation :
5

The door on the trailer sticks when opening

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA B.  |  Premières impressions 
Évaluation :
5

Nothing! Quick easy very professional. Equipment was ready clean and well maintained. Would recommend this place to anyone. Would use you services again.

thomas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
1

Piss poor service!!! RUDE AND UNPROFESSIONAL!! NEVER AGAIN!! 20 years of giving you my business!! NEVER!! FRIGGIN AGAIN!!!!

JON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte H. 
Évaluation :
1

We got charged an extra day because the lack of communication between uhaul locations. When calling me THE MORNING of being due the lady was nothing but rude. When calling when we got a flat tire the lady continued to be rude and saying she would help and call back and never did.

BRODY P. 
Évaluation :
3

At the Latrobe storage all the door access reader did not work and didn’t have 24 hour access

karen p.  |  Premières impressions 
Évaluation :
5

GREAT SERVICE & SMILE THANK YOU

Pasquale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie P.  |  Premières impressions 
Évaluation :
5

The manager at the Latrobe, PA store was very professional. He realized I was charged a fee inadvertently and gave me a credit. I told him we will use them again, because of his quick and correct decision.

TIMOTHY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Windows were so dirty with a thick film at dusk.My husband & I are experienced drivers of long wheel base tailors 5th wheels.I teach defensive driving & this is hazardous impeding the driver vision. We had to stop at a grocery store get bottle of Windex paper towels. It took 45 minutes of time we didn't have to make vehicle safe to drive. I took pictures of the windows. Corporate should see. Either pay for my services of ensuring a safe vehicle or discount the bill. I can provide pictures. Holly Clark RN American Red Cross Defensive Driving Education Management MNDOT

William C. 
Évaluation :
5

We only needed to rent the truck for 24 hours, which is what we did. We did not even haul anything, it was basically for travel since all of the car rentals were booked. 460 $is a little steep for 24 hours!

Greg P. 
Évaluation :
5

There was broken glass in it I had to clean out before I could load.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda t.  |  Expérience générale 
Évaluation :
4

Rented a 26 foot truck, but nobody called to let us know it was in the shop and unavailable the morning of pick-up. We had to pick-up another truck some 30 miles away at another location yet was charged mileage from that location.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

There was mud on the driver's side floor. After unloading, a few miles down the road, it started sputtering. Had to pull off road it was so bad, almost shut off by itself. I shut it off, then re-started it a minute later and it recovered, luckily. Thought it was gonna let me sit.

Derrick W. 
Évaluation :
5

Very Pleasant experience!

Justin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Everything was great….

DON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

The truck was horrible. It had a broken lift gate, the engine seemed to be having trouble with high idling, and the drivers side door was hard to close without slamming it. The customer service was 100 % excellent, I just wish the truck hadn't been such a pain.

Suzanne P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pam N.  |  Expérience générale 
Évaluation :
3

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Really worked hard to try to help meet our moving needs & ensure move went as smoothly as possible.

TERRY P. 
Évaluation :
3

I gave an average score because I only used this unit for one week and was still charged full price . There should be some kind of refund in those cases or pro rated amount . 80 $for one week is insane

Stacey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Very helpful, explained things well. Very good location.

belle s.  |  Premières impressions 
Évaluation :
5

Dave Anadale was very helpful in answering my questions and bringing the truck right up to the front door. I did not even get wet in the rain.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diana b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diana B. 
Évaluation :
5

I think they're doing a good job now.

David S. 
Évaluation :
5

Rien

rudy Y. 
Évaluation :
3

when person orders on line ,they should get vehicle when they want ,,I had to wait 4 hours before I could get truck I ordered ,,not acceptable in my book ,,I ordered on line but still had to wait 4 extra hrs before truck was there

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETE P. 
Évaluation :
2

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn't make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else's contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don't pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn't that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I'm disappointed and upset at this situation.

Tressa N.  |  Premières impressions 
Évaluation :
4

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  Premières impressions 
Évaluation :
5

Nothing. Great people. Always helpful.

James V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
5

Everything laided out great

rudy y.  |  Premières impressions 
Évaluation :
5

Nothing everything was great

Matthew B. 
Évaluation :
5

The general manager was amazing. Out of all the times we've rented trucks the past few months he is the only one who actually took time to talk to us, gave us a pamphlet advertising other offers at your company has, and was just an overall friendly customer service oriented guy

Miranda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanine d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Great location and employees are helpful and professional.

JOe N. 
Évaluation :
4

My rental was a smooth experience except I was not told about the return procedure. It felt like they assumed that I knew their return procedure and I did not. Otherwise, a positive rental experience.

Conrad W. 
Évaluation :
5

Stay the same.

Gene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally M.  |  Premières impressions 
Évaluation :
5

Both gentlemen who took care of me were courteous and friendly. Very great service! Thankyou!

LILLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda c.  |  Premières impressions 
Évaluation :
1

Was told I would have it for 24 hours then when I arrived was told that they did not save my reservation and I would have to have back in early which was not the plan ! Then was charged extra for a couple water bottles that I was literally picking up the moment I opened the door on top of being charged much more

ashley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaya S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

You need to rent mobility scooters, That would be a great thing for people like me and a lot of others to be able to rent one then do things with our family we can't do now, Please take that into consideration. Thanks Sandi Balik

jerry B. 
Évaluation :
5

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  Premières impressions 
Évaluation :
1

Everything about my experience was "Poor" at best. First, they changed my pickup location to be almost an hour from the original place that I had reserved. Then, they changed my drop off location to be different and said 'i agreed' to it (which I didn't). I called the places for help and they wouldn't help me. They told me to call the uhaul 800 number. I called and was on hold for 45 minutes and when i finally got to speak with someone, they transferred me again for another 10 minutes only to find out they couldn't help me. I tried to add a day to my reservation since they changed my drop off location and was told that they wouldn't. The truck was already booked, which makes no sense that they couldn't find another truck because the original place that i reserved for had 6 trucks parked there and when i dropped off the truck (early) - that place had probably close to 25 trucks that could have been rented. I will never, ever use uhaul again as long as i live. it was a horrible experience and ruined my mother's birthday plans that i had made but had to leave early because of this nightmare caused by uhaul changing my pick up and drop off locations! What a horrible company!

Michelle K. 
Évaluation :
5

I'm happy this deluxe location is only two miles away from home. The on-line reservation works to a customer's benefit as my van was there at my pickup time even though the staff noted several people wanted to rent it... I didn't need them when they had the van out but they also have a great assortment of boxes for various purposes the day after my rental....Another aspect of this location is the high security storage units...They've put a lot into the old KMart location. Good luck to this location.

Ray H. 
Évaluation :
1

My disappointment started with the scheduler who said all 15' trucks had left my original Greensburg rental location due to walkins, and none would return or be available Saturday morning, the 29th of May; and my reservation was from mid- April, so none pre-dated it. Also, I was at the Greensburg location last Saturday and the man assured me that they would have a 15' truck on the 29th. So, the scheduler forced me to drive beyond my destination to this Laurel location, but as I was driving past Greensburg there were two 15' trucks in front!!! Regardless of which staff member screwed-up; I left this experience feeling I was lied- to and mistreated. The Laurel location did not have the truck ready with my dolley and pads, he put the wrong location on the paperwork, and the wrong amount, The scheduler said she would add 20 free miles which were not included, and I had to wait 15 minutes to get the truck equipped. Worst experience we ever had with U-Haul, not to mention calls going directly to a national scheduler and waiting 30 min to connect! Perhaps a 50 $refund would mend the wounds, if you were truly interested in customer care?! Finally, to end on a good note, your team at Glenshaw, PA have always done an excellent job for me, in refilling propane, truck rentals, hitch installations and hitch replacements. They earned our loyalty through the years, but this was a one-way move and had to involve others. Thank you. Sincerely,

John A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane J. 
Évaluation :
5

Friendly and easy transaction

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent O. 
Évaluation :
3

Back of truck was dirty. Got a Walmart bag of dirt and scrap off floor before I could load it.

Rich D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Online Move In 
Évaluation :
5

Super clean, trailer was new and updated, employees super friendly and knowledgeable. Will definitely use them again. Merci.

Richard C. 
Évaluation :
1

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

Waiting for the front access construction to be completed.

doug s.  |  Expérience générale 
Évaluation :
5

Very good service. Prompt and friendly.

Richard L. 
Évaluation :
5

Great customer service, honest nd fair

GREGORY D. 
Évaluation :
5

Every employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!

TONIA E.  |  Premières impressions 
Évaluation :
5

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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