Évaluations des clients U-Haul Moving & Storage of Lawton

Why am I getting charged for collision damage waiver $110.

I'm not rent nothing recently

attendee was uncaring and poor educated. Almost to the point of being rude. Also I can't beleive you don't offer military discount or health care givers a discount. Or AAA AARP nothing?

No changes necessary. Great interaction.

Great service, came outside to greet and direct us. Out of there in five minutes. Awesome!

The manager was knowledgeable and professional. Overall a very good experience

Everything was perfect. The staff was amazing.

Nothing

Fix the trucks when something is previously listed as needing maintenance, stop over charging customers.

You need a better system for addressing concerns of customers, while out with YOUR equipment. I was trying to put gasoline into a van(which I've never used before) and the type of gasoline wasn't visible. I called the store and the lady put me on hold right away. I waited about 5 minutes and then called back. Same thing happened. After about the 5th try she started sending me straight to some voicemail. I just remember thinking I'm glad this isn't life or death. I use this location all the time, and I understand that you guys get busy, but you need a better system to address customers needs or concerns while they're out with your equipment is basically what I'm trying to say. Would I use you guys again maybe... would I recommend you to someone else probably not.

I went to the store twice, once to reserve a truck and once to pick it up. Both times my credit card needed to be input manually because the chip reader AND the NFC reader did not work. Very odd. Why have the features if those methods don't work. Also, there are not enough customer parking spaces (three regular, one handicapped). Aside from these two issues, this location is great with a large selection and friendly service.

INI and out in a very timely matter

i aperciate. you. ms heather. & your team. thanx for yur kindnss

The clerk was very rude with a negative attitude and wanted to argue that the balance I received online was not the correct balance. She tried to make me pay more without double-checking. Once she passive-aggressively checked, she admitted that I was correct and price matched the online quote that I initially received from the website. After we departed Uhaul, approximately 4-5 hours later, the 'Check Engine' light began to indicate that something was wrong. The truck had difficulty shifting, and would not go above 3,000 RPM. We called a mechanic to come to fix it and then we were sent on our way without further issues.

They were quick, friendly, and efficient.

Did not honored my appointment time, (I'd a 1200pm app) when i arrived at 1200pm I was told my app. was 0900hrs (wrong) the vehicle was change.* Confirmation # 22412843 * I was charged $10.00 CDW ?? wasn't in contract. Family & friends will not patronize U-Haul anytime soon..

I was told to drop off only so I had no contact with personnel.

Keep doing what y'all are doing.

Travis was the star of that location. He ensured that everything went smoothly. He's the reason I gave this location an excellent rating

It would help if employees informed the customer what the allowable mileage is. I went from the pickup site to the dropoff site and apparently went three miles over what I was "allowed." The only thing I did was gas up the truck. It was a small charge, but it was the principle of the issue. Either make the allowable more realistic or inform the customer what that mileage is. Also, do not make masks mandatory if your employees are not going to wear them. Completely asinine.

I'm have been charged twice my them . On amount of $71.61 and a second one of $28.18. The uhaul was $30 and I was told I would be charged for about 4.5 gallons of gas. It was originally $44 for the first charge and then this morning the charge amount changed 3 days later.

When call to reserve or walk -in give all details of the cost. What you might need and wha you don't need. All charges should be discussed without add-ons after the fact. With the exception of mileage, and condition or damages of vehicles.

Employees except for maybe one act as if it is a chore to set up rentals or reservations for customers and refuse to use store equipment to verify and scan identification

I need to rent a u haul for a move

Amazing customer service

The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.

This store was the only people that were willing to help and explain fees to me. They were patient and understanding that the company uhaul messed up and needed to fix it

Very helpful.

Talk to them about concerns and they did not address the problem

Mileage cost was ridiculous.

Good service. I pulled in, didn't even have to get out of my truck. The attendant unhooked the trailer, inspected it and gave me a receipt. No problems at either end of my journey.

I was sent to uptown storage for return. They are no longer a dealer and I had to pick up the truck and hook up the trailer again and take it to a different location. It was difficult and I hurt my back trying to move the heavy trailer.

Steering seems a little off. Truck was clean though. Some of the staff could be a little friendlier.

You billed me for after hours return when I had the equipment in at least 30 min before closing. WTF???!!! I wonder how many other customers this has been done to???!!! What a rip off.

I would like to make sure that I've charged the correct amount for the trailer I used for 2 days. When I came in to get it, I thought that I would just need it for 1 day. I used my card, So when I turned it in. The Lady tried to charge me for 3 days. This Was WRONG. I hope this is CORRECTED on my Card .

Our original drop off location they gave us did not even exist. Had to sit on hold with uhaul for 15 min to get a different drop off place. Did not have a good experience with uhaul and will not be using them for our military moves again.

Access to the storage was often limited due to UHaul vehicles blocking the entrance

I had a long wait when I went to pick it. I do not understand why I had to wait when I had done my check in on line already.

I feel that if you rent your equipment for only 1 or 2 hrs you shouldn't have to pay for one full day of service. For example I rented a pick-up truck for two hours and was charged $53.00.

The truck I received was filthy inside and out. The steering wheel was covered in something sticky. The cup holders were full of some kind of gross liquid. (Time stamped photos taken for verification.) The AC did not work. It only blew hot air which was miserable while working and moving. The left turn signal was busted out. Pulled over and given a warning.

Love the great customer service.

Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.

Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul

above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!

Great customer service by the manager roy I think his name was he’s a great guy

Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you 🙏🏽 to Mr Roy the manager who was always there for my concerns.

Always use Uhaul!

The girl at the desk was friendly and helpful

Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly

The staff was friendly and provided excellent customer service!!

Easy to use and very friendly staff.

Grass hoppers were all in the storage area.

The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.

Too much to say I’m going to call customer service

They cheated me on the gas

would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.

Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.

The staff there is great

It’s clean and have good access to belongings

Good customer service!!

THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L

I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.

Move-out was quick, no waiting around.

This u haul moving and storage is a clean place. The staff is very nice.

Everybody was very friendly and always helpful

Great service

The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!

The crew was really friendly and helpful. They definitely treated me well and respected.

The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.

Good service

Very friendly - customer oriented/ staff... great experience..

Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!

The lady was really helpful

thank you

Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways

Thank you very much

Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton

There da best storeage I've ever had