Customer Reviews for U-Haul Moving & Storage of Lawton

Évaluation :

5

Nothing to say at this. The Uhaul staff at this location did an excellent job with their customer service and professionalism!

Évaluation :

5

Personnel amical.

Évaluation :

1

No tail lights on trailer found out at two am when tried to leave.

Évaluation :

5

N/A the staff was professional and very helpful. You need more people that understand what customer service really is. When I moved to Lawton 3 yrs ago I returned my truck to this location same great customer service

Évaluation :

5

The guy helping me (that was working at 12noon) was amazing. Don't know his name but he had a beard and is white male. Great guy.

Évaluation :

5

Excellent service.

Évaluation :

5

Dropped off after hours so no personnel contact

Évaluation :

5

Make sure the gas tank has gas for the next person . The truck was on e had to put 10 dollars in it .did not match anything.

Évaluation :

4

Rien

Évaluation :

2

I pulled up to the site for turn in and the employees just stood there and smoked cigarettes. I had to go inside for the manager to go back outside and tell them I was there for turn in.

Évaluation :

4

Went fast and smooth!

Évaluation :

2

I had a 10 AM hitch installation appointment and because I live out of town I was waiting for the hitch install at the U-Haul location. I had anticipated a 2 to 2 1/2 hour wait, but it took a total of 4 1/2 hours before my hitch was installed. The person installing the hitch (the general manager of the location) did not seem to have that much experience with hitch installation and had major trouble with the installation of the customer's hitch who had an earlier appointment than me. He did not even start installing my hitch until 3 1/2 hours after my appointment time. It probably would've been even a longer wait if the installer had not called in another more experienced guy on his day off to help. Once the experienced installer got started on my hitch it only took about an hour to install. He did tell me that it was a good thing that he called the other guy in to help because my hitch was a two-piece hitch and he had no experience in installing that type of hitch. I do understand that at times things can take longer than expected, but I think that he should've been a little more communicative and apologetic, especially since he was the general manager. I also felt that it would have been appropriate for him to at least offer me some compensation for my extended wait (maybe $10-$20 off the installation charge), but that didn't happen. In addition, the waiting area at this location really sucks. They didn't even have a chair in the tiny waiting area for me to sit on. On the positive side, the rest of the staff was very friendly.

Évaluation :

5

Best experience with U-Haul

Évaluation :

5

All good. Sail on.

Évaluation :

3

The A/C in the truck stopped working the first day. Called roadside assistance and they recharged the system. It worked another half day. Must have been something else wrong with the system. Problem is it was over 100 degrees every day. I didn't understand why they gave us an old truck to move over 1400 miles.

Évaluation :

5

Awesome.

Évaluation :

5

This man was very friendly and helpful. The place was clean and easy to get to. Highly recommend them.

Évaluation :

5

Very helpful and personable.

Évaluation :

5

Absolutely Nothing.

Évaluation :

5

Outstanding!!@

Évaluation :

4

We originally picked the marlow, oklahoma location to pick up the truck and car hauler. We were told that particular location did not have that truck and car hauler and we would have to go to Lawton, OK., this location was 36 miles out of our way. On our way out of marlow we passed the first uhaul rental and they had the exact rental we had requested. We feel this was changed just to get more money from us.

Évaluation :

5

Friendly staff and very helpful

Évaluation :

3

Was stranded for 7 hours because they didn’t looking inside if the engine bay.

Évaluation :

3

Actually do an inspection over the vehicle. This Uhaul truck left us stranded for 7 hours in total due to someone not looking inside if the engine bay.

Évaluation :

3

The office is too clustered, they need a bigger space for their products so the waiting in line won’t be too crowded

Évaluation :

4

No issues but this location needs help. The guy working there was fantastic. I waiting 35 min to return a truck and close out a storage unit. Guy was overwhelmed but he did a great job handling the customer load. He deserves a medal. But get him some help!

Évaluation :

3

The rep was unprofessional and kept talking about how he is a cop. Upon picking up the truck i informed him that the gas level was on empty and the light was on. He told me there was nothing he could do about it and to call roadside assistance to get it fixed.

Évaluation :

5

.

Évaluation :

4

They need to make the for returns marked better

Évaluation :

5

Quick and easy pickup!

Évaluation :

1

I did not rent anything from U-Haul, wrong email I guess

Évaluation :

5

Keep the good work up

Évaluation :

5

Dropped after hour

Évaluation :

2

They tried to charge me for damage I don't do, waited 30 minutes past opening for someone to be there, the service was terrible and I will never use that office again. Very unhappy

Évaluation :

5

Great drop off experience

Évaluation :

5

I'll see when I pick up. I haven't seen my stuff yet.

Évaluation :

3

Stop screwing us on milage! You provide zero in and around milage. I had to go 3,5 miles further to pick up the truck at another location. The milage provided was basically from where I picked it up directly to the drop-off location. Most likely use a different company next time.

Évaluation :

5

Did not receive the 12 blankets we ordered on pickup.

Évaluation :

3

The quality of customer service picking up & dropping off were both great. The box van was clean. However it was not well maintained. We even had to call roadside because of the poor maintenance..

Évaluation :

5

Great experience and easy move!

Évaluation :

5

Keep everything just as it is. Great service reps.

Évaluation :

5

Gentleman were helping when receiving trailer

Évaluation :

2

Staff needs to verify their products and transactions thoroughly.

Évaluation :

5

N.D.

Évaluation :

5

Merci

Évaluation :

5

Amazing customer service

Évaluation :

5

Heather is amazing

Évaluation :

3

Had to wait, while I overheard one employee having an attitude with another customer because another store had sent customer to this location.. Clearly it was a issue at the other store not knowing what to check. This employee made numerous snarky remarks about things the customer would not know. The lady that helped me was decent. She was abrupt and cut me off on a question before she understood what I was asking, but I can give that a pass imagining the boneheaded questions they must get asked daily.... I don't think the photos in the system represented all the stickers marking some damage. At the end of the day, they had what I needed and there are not many options in Lawton, so I would still recommend. But average rating at best.

Évaluation :

5

The person who handled our rental in Lawton was great and has outstanding customer service. He was very professional and sharp and quick. We are new to the area and will be using him again to move our belongs in one of his rentals. He deserves a huge raise.

Évaluation :

4

Poor customer service when dealing with people.

Évaluation :

3

Some of the inappropriate stories and comments one of the guys was telling the whole time I was in there was awful to listen to the whole time. More professionalism for sure is necessary.

Évaluation :

3

The system was down when we rented our U-Haul. The line was back up and it took it almost an hour to check our truck out. I never received a contract as the system was down. Because I never received a contract when I went to fill the truck with gas I couldn't find how much gas the truck holds. No matter where I looked online I couldn't find how much the truck holds as every place on the website said to "look at your contract". The only way I was able to check the truck back in was from the text originally sent when I requested the truck. The people at the store were nice. But even they couldn't get a copy of my contract for me. What would have happened if we were pulled over for some reason?

Évaluation :

3

Time to pick up van was 10am. I got to Lawton store at 9:50am. The workers were doing all they could but computers were having trouble not working, then sluggish and then no recepts printed. I was finishing picking up the van and had keys at 11:09am!! That was for a pre ordered and credit card held purchase!! I still had to drive from Lawton to Weatherford to load college son's apartment, unload in Duncan and bring van back to Weatherford. The van was nice & new. After dodging storms -- we took the van back to Lawton & I was able to get a receipt then. The computer system thing seems to be a regular problem on a busy holiday weekend!!!! Please update it!! You are obviously busy enough to pay for it! That was crazy and uncalled for -- an hour wait just to pick up a vehicle that was already reserved

Évaluation :

1

I was not told that I had to sign out when leaving the storage, I had gone back later that day after they gave me access and could not get in. Also the staff were not as friendly in their mannerisms and not very professional.

Évaluation :

5

They actually helped me I am down so low right now I was going to loose it all and they helped me with a settlement agreement I can barely afford to drive to find a job thanks so much to Heather and a couple more people there was awesome and a big blessing to receive my belongings back safe and sound thanks so much for helping me wow will definitely give a good review thank you for your patience and with working with me god bless you all

Évaluation :

5

The service and the team at the cache/11th location have been so polite, courteous. Haven't had any issues at all. I do wish the access to storage was available 24/7 without an extra but doesn't change the great team they have

Évaluation :

5

Had storage unit for over 6 years with my personal property and never had any problems with security and accessibility.

Évaluation :

1

They are very friendly especially the older lady that is there

Évaluation :

3

Besides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work

Évaluation :

5

Staff was awesome! Give them an increase in salary.

Évaluation :

5

Heather was very helpful.

Évaluation :

1

My overall experience wasn't very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could've been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn't come back and this Uhaul for such reasons .

Évaluation :

5

My husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.

Évaluation :

5

Colton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!

Évaluation :

5

If I move back I would definitely use them again

Évaluation :

5

When you get to the back of the storage unit you need a bright flashlight to see

Évaluation :

5

Great staff

Évaluation :

5

Thank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding. I would never seek another place to get my move done.

Évaluation :

5

Excellent 5 stars!!!!!

Évaluation :

5

Exc

Évaluation :

3

Dante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn't be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you'd expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn't have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn't have to pay.

Évaluation :

5

Good people.

Évaluation :

5

Yes everybody was very polite and courteous and very helpful in every way

Évaluation :

5

Yes you're very polite and courteous and respectful and everything above

Évaluation :

3

Staff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.

Évaluation :

5

They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it

Évaluation :

5

The guy that helped me was very caring and understanding

Évaluation :

5

Great customer service reps and easy and convenient access to storage unit..

Évaluation :

5

Staff was very kind, even when the computers were messing up!!

Évaluation :

4

Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!

Évaluation :

4

Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.

Évaluation :

5

Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney

Évaluation :

4

Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.

Évaluation :

2

Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.

Évaluation :

4

I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.

Évaluation :

5

I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!

Évaluation :

1

Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn't want my things and they've charged me every month since and claimed they never received my notices. On top of that I've been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.

Évaluation :

5

I'm thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.

Évaluation :

5

Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.

Évaluation :

5

The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.

Évaluation :

5

I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!