Customer Reviews for U-Haul Moving & Storage of Lawton

Évaluation :

2

If I rent a trailer the connection should come with it free of charge no matter the connection type. The price online should also be the same price in store.

Évaluation :

5

A big thank you to Shane, who was most helpful to us in turning in our car trailer on Sunday, 1 June 2025.

Évaluation :

1

Pay attention to the original order put in trucks were not labeled correctly let's not in the right drop box. Re worked a new order charging me for extra stuff I originally didn't order. I would not go back to this location for a U-Haul.

Évaluation :

5

Satisfied

Évaluation :

4

Only 2 people working during the busiest part of the day maybe the mco should let the gm hire more people or raise the budget to give more hours to current employees

Évaluation :

5

Employee used a c- looking device to lift the auto transport off the receiver of the truck. It appeared as if the transport jack was not long enough. Used auto transport's in the past with no problems.

Évaluation :

5

Heather was awesome. She made sure I was set to go and even lifted the trailer onto the hitch and took it off when I brought it back.

Évaluation :

4

N.D.

Évaluation :

5

Heather was awesome. Fast and friendly. She also inspected trailer and she even added an extra chain to make me feel more safe. Heather goes above and beyond!

Évaluation :

1

Difficult to get returned and Difficult to get a hold of someone to make the remaining balance payment

Évaluation :

5

Travis and other staff members were great. They were friendly and transparent about the process from check-in / check-out and all pricing questions.

Évaluation :

5

They helped me so much it hurt when I took my things. Imma stop n visit . They family to me.

Évaluation :

3

You system was down and I was quoted the wrong price. All my equipment was not ready the agent got mad when there was more to do

Évaluation :

5

We did the overnight drop off. Followed instructions on app. It was easy and no issues encountered.

Évaluation :

5

I went in as a wall-in with no prior reservation. Was rented a truck within minutes with no hassles. Three hours later, when I turned it back in, I was given a $10 credit on my bill.

Évaluation :

5

Perfect

Évaluation :

1

Use five and was charged for 24.

Évaluation :

5

Check out was quick and easy, truck was clean and ran well with no problems, check in was just as painless. Overall was the easiest part of this move.

Évaluation :

4

I would tell my friend NOT to lock the keys in truck, it'll be 200 dollars for them to open up the door to get the key

Évaluation :

5

Travis was amazing and extremely helpful. Excellent service à la clientèle.

Évaluation :

1

Check the equipment when checked in... first trailer had light wire cut changed trailers and spent almost 2 hrs for wire issues and lights. Only good thing they gave us an extra day but had to call about it cause they didn't fix it at the time of it

Évaluation :

1

Storage units were horrible no light inside Unit they lock u out After being a day late on payment. We drove an hour to be told by staff they were spraying pecticoswa And we couldn't go in the unit for the that day or the next day and I needed some important paperwork from my unit. All together 2 thumbs down!!! Would Not recommend. Then another time the manager was supposed to call me and never did.

Évaluation :

4

Heather is a wonderful asset to this location. She's very helpful and knowledgeable of the equipment and customer service.

Évaluation :

5

The trailer was dirty outside. It could have been hosed off to remove the road grime. The 4-pin connector broke on removal at my house and was repaired. The connector end had been crushed prior to my rental and the attendant had a difficult time connecting it to my vehicle. Now I understand why he had so much trouble with the connection.

Évaluation :

5

Great customer service and quick check out.

Évaluation :

4

Truck sliding door was sticking and cable ended up stuck half open. Was told on return it was doing same thing day before and vehicle wasn't supposed to be used until fixed. Thank goodness we didn't lose anything during last move.

Évaluation :

5

I come to this location repeatedly for a reason, staff is amazing in all departments. The equipment is always what to be expected when moving, and the overall process is easy and quick which is absolutley appreciated since im usually crunching on time.

Évaluation :

2

The outside parking lot is a disaster and needs a lot of work. Very confusing on the entrance.

Évaluation :

5

Great quick service and assistance. Clean and safe working equipment. Convenient options for rentals and storage. I couldn't ask for better service.

Évaluation :

5

Nothing to improve. Everything was perfect

Évaluation :

5

Excellent customer service

Évaluation :

5

5 stars!! Was happy with everything

Évaluation :

5

Truck ran perfect and the staff were awesome

Évaluation :

5

Nothing, this was one of the best rental experiences I've had. Employees very professional, friendly and extremely helpful.

Évaluation :

5

Everything was great today. Keep up the great service!!

Évaluation :

5

Very respectful. I had to extend my rental twice either mo hesitation Excellent pepple

Évaluation :

4

Shane was friendly & very helpful!

Évaluation :

5

The world change every day at the speed of the light. I believe in second and third chance. I was the second driver. At last min. There were a few changes. It was my daughter in-law boy friend who re.ted the equipment. He open the doors for me. He dropped the rental off. Thank you u haul for bring families together!

Évaluation :

5

I was impressed with the vehicles performance and operation

Évaluation :

4

I ran out of space and had to downsize other than that it was perfect

Évaluation :

4

I dropped off my 26' truck at this location and my car carrier at another. At both locations they claimed to have sent me an email confirming their return but never received email receipts from either. I need those receipts!

Évaluation :

5

Great service!

Évaluation :

5

I have used U-Haul in the past but this time it was very pleasant for me and convenient to use the app for all my tasks. The staff onsite was very friendly and helpful with anything that I needed during my rental there. I would gladly use this facility again if I needed. Thank you for the great service. AB Diaz

Évaluation :

5

Staff was extremely helpful and professional especially after numerous days of driving.

Évaluation :

5

Personnel amical.

Évaluation :

5

I'll see when I pick up. I haven't seen my stuff yet.

Évaluation :

5

Heather is amazing

Évaluation :

1

I was not told that I had to sign out when leaving the storage, I had gone back later that day after they gave me access and could not get in. Also the staff were not as friendly in their mannerisms and not very professional.

Évaluation :

5

They actually helped me I am down so low right now I was going to loose it all and they helped me with a settlement agreement I can barely afford to drive to find a job thanks so much to Heather and a couple more people there was awesome and a big blessing to receive my belongings back safe and sound thanks so much for helping me wow will definitely give a good review thank you for your patience and with working with me god bless you all

Évaluation :

5

The service and the team at the cache/11th location have been so polite, courteous. Haven't had any issues at all. I do wish the access to storage was available 24/7 without an extra but doesn't change the great team they have

Évaluation :

5

Had storage unit for over 6 years with my personal property and never had any problems with security and accessibility.

Évaluation :

1

They are very friendly especially the older lady that is there

Évaluation :

3

Besides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work

Évaluation :

5

Staff was awesome! Give them an increase in salary.

Évaluation :

5

Heather was very helpful.

Évaluation :

1

My overall experience wasn't very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could've been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn't come back and this Uhaul for such reasons .

Évaluation :

5

My husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.

Évaluation :

5

Colton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!

Évaluation :

5

If I move back I would definitely use them again

Évaluation :

5

When you get to the back of the storage unit you need a bright flashlight to see

Évaluation :

5

Great staff

Évaluation :

5

Thank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding. I would never seek another place to get my move done.

Évaluation :

5

Excellent 5 stars!!!!!

Évaluation :

5

Exc

Évaluation :

3

Dante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn't be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you'd expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn't have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn't have to pay.

Évaluation :

5

Good people.

Évaluation :

5

Yes everybody was very polite and courteous and very helpful in every way

Évaluation :

5

Yes you're very polite and courteous and respectful and everything above

Évaluation :

3

Staff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.

Évaluation :

5

They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it

Évaluation :

5

The guy that helped me was very caring and understanding

Évaluation :

5

Great customer service reps and easy and convenient access to storage unit..

Évaluation :

5

Staff was very kind, even when the computers were messing up!!

Évaluation :

4

Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!

Évaluation :

4

Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.

Évaluation :

5

Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney

Évaluation :

4

Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.

Évaluation :

2

Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.

Évaluation :

4

I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.

Évaluation :

5

I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!

Évaluation :

1

Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn't want my things and they've charged me every month since and claimed they never received my notices. On top of that I've been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.

Évaluation :

5

I'm thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.

Évaluation :

5

Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.

Évaluation :

5

The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.

Évaluation :

5

I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!

Évaluation :

4

The staff was always kind and helpful, but seemed busy all the time. Perhaps they don't have enough staff. They do a great job with what they have.

Évaluation :

3

We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.

Évaluation :

4

Prompt friendly knowledgeable accommodating

Évaluation :

5

Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.

Évaluation :

3

The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.

Évaluation :

3

Access to the storage was often limited due to UHaul vehicles blocking the entrance

Évaluation :

5

Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.

Évaluation :

2

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

Évaluation :

1

Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.

Évaluation :

3

Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul

Évaluation :

1

above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!

Évaluation :

5

Great customer service by the manager roy I think his name was he’s a great guy

Évaluation :

5

Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you  to Mr Roy the manager who was always there for my concerns.

Évaluation :

5

Always use Uhaul!

Évaluation :

5

The girl at the desk was friendly and helpful

Évaluation :

5

Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly

Évaluation :

5

The staff was friendly and provided excellent customer service!!

Évaluation :

5

Easy to use and very friendly staff.

Évaluation :

3

Grass hoppers were all in the storage area.

Évaluation :

3

The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.

Évaluation :

1

Too much to say I’m going to call customer service

Évaluation :

2

They cheated me on the gas

Évaluation :

4

would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.

Évaluation :

5

Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.

Évaluation :

5

The staff there is great

Évaluation :

4

It’s clean and have good access to belongings

Évaluation :

5

Good customer service!!

Évaluation :

5

THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100 % recommend anyone to this store. L

Évaluation :

2

I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.

Évaluation :

4

Move-out was quick, no waiting around.

Évaluation :

5

This u haul moving and storage is a clean place. The staff is very nice.

Évaluation :

5

Everybody was very friendly and always helpful

Évaluation :

5

Great service

Évaluation :

5

The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!

Évaluation :

5

The crew was really friendly and helpful. They definitely treated me well and respected.

Évaluation :

5

The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.

Évaluation :

4

Good service

Évaluation :

5

Very friendly - customer oriented/ staff... great experience..

Évaluation :

5

Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!

Évaluation :

5

The lady was really helpful

Évaluation :

5

merci

Évaluation :

2

Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways

Évaluation :

5

Thank you very much

Évaluation :

5

Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton