Évaluations des clients U-Haul Moving & Storage of Lawton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Lawton
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Paul R. le
The equipment was in good working order. The staff could not take care of all the customers present. I reserved what I needed online prior to arrival to save time. The staff went back through everything I had already entered online! Bottom line I wasted time doing the online reservation and wasted more time while they did it again! Disconnect!
Maurice B. le
Great Job Everyone, Thanks
Tamara G. le
People working there were not helpful. Couldn’t look up previous truck we used, said the truck would work for two bedrooms. It did not. Now we have to rent another one and travel 8 hours again. Called and was given an extra day for free plus 30 miles. Then my card was charged for the extra day. Had to get complaint Dept involved to get refund. I did get a refund but everything was such a hassle.
Mary F. le
Make sure everything work properly, before rent.
Eric N. le
Stop charging for every mile you drive. What happened to just rent a truck and haul your stuff without worrying about how far you drive.
Rhonda B. le
Had a lot of system errors when it to payment and refunds after returning Vehicle
auntravion e. le
Enlosed trailer was not clean. I did not see the interior of the trailer until I was ready to load my new furniture. Then I realized there were little pieces of white paper scattered all around the floor. Disappointing because I know that there would have been an extra service charge had the trailer been returned in such condition.
Robert M. le
I always use this location. For over 30 years it has been well managed and customer friendly
Cheyenne W. le
The staff was friendly, however we made a reservation and checked in online on our way there and it still took them and hour and half to get us out truck and trailer.
William W. le
The person in charge was very good and helpful didn't get her name but she was great. Thank you
Paul B. le
More employees
John S. le
The truck was well-used but, it ran great! Great service from the clerk to the porter. Text and email notifications were cool. Turn-in was a snap.
Walter B. le
First let me say that when I picked up my he equipment the manager (Roy) help me and he was outstanding. When I returned the equipment the staff members on duty at the time did not appear well trained. The receipt in the computer charge me for two days. I only asked for 24 hours. No one on the evening shift knew how to apply my tax exemption. However Mitchell did give $4.00 off the total bill. I was greeted very well in the morning. No one on the evening shift greeted me, not even “Can I help you” The next time I need rental equipment I will look elsewhere. Thanks Roy for help.
Jennifer E. le
N/A
William S. le
Yes...inform the customer that the vehicle was returned in good condition..a thank you does well towards customer service...thank your excellent staff...very professional.
Tanisha D. le
Everything was Wonderful. Also a Special Thank you to one of your sales associates Vivian was very nice and helpful she went above and beyond to meet my needs. thanks Again!!
Melody R. le
This was a last minute switch from another moving truck company. They had the truck I needed and ready to be picked up in 20 minutes. The price including insurance was less than the other company. Every person who worked there was extremely helpful and made sure my experience as a first time truck renter was good. They answered every question no matter how small without getting frustrated with me or sounding condescending.
Brittney G. le
Have your staff take customer service lessons and not charge a card your not authorized to charge.
missy g. le
I made my reservation with Roy over the phone 2 days prior to when I needed it. I was concerned that they might not have a truck for me since I waited till the last minute to reserve one but Roy reassured me that he had me covered and would personally drive to get the truck if need be. On the day of pick up there was a small line but it moved fast. As soon as it was my time Roy was super friendly and knowledgeable. He made sure I had all the supplies I needed and was very helpful. What I liked the most was that even though there was a small line he didn't rush me and answered all my questions. We need more people like Roy in customer service!
ted h. le
The manager was knowledgeable and enjoyed his work, which makes for a better experience when renting equipment.
DUSTIN H. le
Tyler was very demeaning to the staff and customers. Tyler has an issue with not listening when someone is talking and has to start talking before anyone finished a sentence. I do not feel that a assistant manager should reprimand staff in front of customers. They charged me for 12 moving blankets and I was only given 6.
Bonnie G. le
Every one was helpful and made renting and drop off hassle free!
Vincent D. le
Quick and friendly service!
John B. le
N/A
Ginger C. le
Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.
William R. le
Very helpful and polite
psencik f. le
The manager was 30 minutes late. 2 employees and at least 5 customers other than myself were there waiting. Thankfully after about 20 minutes of waiting another manager came in to help get us all taken care of.
Joseph W. le
No problems at his time.
Roy M. le
Great service and good people to work with. I will continue using U-Haul for the long term.
angie b. le
Professionalism was super but employees are rather slow in reacting to making out contracts.
Atiya B. le
The vehicle was given to me dirty with a cigarette but in the ash tray, trailer was hooked up improperly and my car is having issues and would work intermittently (I was pulled over by a state trooper in Texas), and they truck had 47 miles till empty but was stated as being on a quarter of a tank. The Manager said he'd give me extra miles and they were never applied.
Richard G. le
When I returned the rental, I wasn't sure if I had the correct location. The gentleman said that it didn't matter, and he would be more than happy to assist me. I appreciate the service and willingness to help after having driven a long distance to get there.
Sabrina W. le
John’s the n was AMAZING!! He was professional and treated me with respect. His service was great. He made me laugh which took my stress level down several notches - priceless! Moving, booking, expenses - I can’t begin to express the amount of stress I was u set & with a few kind words & a joke, he wiped away quite a bit of it. Thank you so much for having him in your employment!!!!!
Cornelia J. le
Very squeaky brakes - Not enough staff on a holiday weekend
Wayne H. le
Everybody I met were great a pleasant experience
Jessica C. le
Staff was rude and even used curse words while working. VERY unprofessional service and terrible experience.
kathy w. le
Nothing to improve. Just want to comment on how friendly and helpful everyone on the staff was. Keep up the great work, we appreciate it!
Dominic C. le
SLOW. One guy at the desk doing his job and the job of the guy next to him. Had to stand there and wait ten minutes before they even acknowledged I was there.
Tracey B. le
The staff there is great
matthew m. le
The staff was outstanding! However the truck itself was a piece of junk. Brakes were terrible and gear shifter barely attached. Honestly it was not street safe. Uhaul should take more care to provide a SAFE vehicle. Seems as though you are flirting with a massive lawsuit when someone gets hurt due to the lack of proper maintence in your truck. Again though I will say the staff, both rental office, and outside turn in staff were both GREAT.
JASHUA R. le
honestly there equipment is not bad but, the customer service and knowledge of there employee's is less than sub par. I specifically asked about hauling a vehicle to two different locations depending on what ended up being. They reassured me that what I was planning on would be no problems. All I had to do was pay for the longer distance and if I didn't end up going they would change the price because you are not actually charged until you drop it off Lies and more lies go use Penske or Budget their cheaper anyways and less hassle. I'm not exaggerating in anyway this was and has been my worst experience dealing with a company.
Jason P. le
Always excellent customer service at this location.
Roy M. le
Great service, good equipment and fair prices. Promptly serving the customer picking up the equipment and returning. They deserve a reward !
Emmanuel A. le
Really friendly staff will Definitely go back to have them work on my car hitch installation and rent from them
Kali A. le
Ashley was AMAZING! In the middle of my move, I had several issues, which resulted in several calls to Uhaul. (None of the issues was related to truck or service.) But she was very kind and answered all of my questions, calmed my anxiety and made me laugh A LOT! She was the bright spot in an otherwise dreary day. Kudos to her!
Angela M. le
Nothing the staff was awesome
Toni H. le
Fix the door window roller handle
Jennifer W. le
Friendly customer service and more information
elaine b. le
Drivers door lock doesn't work. I had to unlock passenger side and crawl over seat to unlock door. I have a bad knee and one that has been replaced so was difficult for me to put weight on knees
JONATHON B. le
Nothing that I am aware at this time. I even received a refund because I over estimated the time and distance that I would need.
Michael L. le
Charged $25 cleaning fee because packing blankets weren't clean and not all of them were folded. If you want things returned clean then they should come to your customer in the same condition.
Chad C. le
Awesome experience, people were friendly even when it was very early in the morning!
WILFRED C. le
Can't think of anything right now. The staff was courteous, friendly and expedited the whole transaction. That's why I select them each and every time I have a hauling need.
Ronald J. le
The manager Mr. Smith was very helpful and turned my stressful situation into the best day I’ve had in months thank you very much Roy!
kelvin c. le
I went in expecting to pay close to $40.00 and never quoted the rest of the charges for $53.00. They also told me that the gas was at one point and when I checked it, before I left the lot, it showed a quarter of a tank less. I could have went to Duncan and get the same truck for less.
Larry G. le
Give customer correct equipment. Also do t laugh about keeping people on hold
Alan B. le
Continue what you are doing
Rhonda B. le
It’s clean and have good access to belongings
DEREK W. le
Would have been nice for a rotatable hitch stand. Once you have it on your truck, your stuck with it till you empty it.
Jacob N. le
I had to wait a little bit but it was busy. He hooked everything up. Overall was pleasant. I didn't have any issues with the trailer.
James R. le
At 11:25 am check out the male employee was not really concern about customer service and sat at the counter telling waitees he didn't know what to do. The manager was out in the lot with another customer and she was very attentive to help me locate my truck. (The self checkout map had it located at another spot.) The Windshield was pitted and scratched on the driver'side. At return there was a customer's truck on fire! Everyone was just watching it burn and one of your employees filmed from start to finish. No one thought about using a fire extinguisher apparently and in the end your canopy and your customer's pick up truck burned up. The employees' main concern during and after was not having their boss notified of it. I did like the self checkout using the app recommend it to anyone using Uhaul. One incredible idea! It saved a lot of headaches. Overall I had fun moving with Uhaul.
fern b. le
Good customer service!!
omar m. le
The truck’s suspension was in bad conditions. I was put in an unsafe truck. I feel that is really irresponsible!
Clayton W. le
Great Service
cozzie b. le
trucks need to be updated. this truck needed maintenance. It smelled heavily of cigarettes and there were several butts in the ashtray. there was no seal around the door so it whistles while you drive and its cold. Plenty of dents and dings on this particular truck. but the drive train was fine.
GEORGIA G. le
People were super friendly. Glad to do business with them.
ray g. le
Awesome service.
tiffany f. le
Take less time filling the stuff out
mitchell S. le
THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L
frank w. le
Very smooth operation with friendly
LUCINDA L. le
They offered superb service. The General Manager, the staff, Vivian, and the other two employees were very patient with us while I waited to have my travel card authorized. Great group of people.
David C. le
truck needed to be cleaned a little more ….some food fragments still in cab customer service very good and fast
william n. le
Need to look at your systems to speed up check in.
Clay M. le
Sat at the waiting point for drop off for seven minutes and no one came out to help. Went inside and both gentlemen working were on the phones with headphones in. Stood in front of the desk for over a minute before the one pulled out his ear bud and asked if I needed help. Told him I was dropping my trailer. He got up and went outside without saying anything else. Pulled the trailer off the van and said your good. Popped the earbud back in and walked off. Had a question about my receipt. Said excuse me. He popped out his earbud again and said yes. Was rude, short and seemed annoyed. Have to rent a truck this next week. Will be going elsewhere.
Clayton D. le
The seat belts for the driver an passenger dont extend out far enough for a big person there for I could not buckle my seat belt. I was not to worried about it but I am a law abiding citizen. Thank you for your service it was great to get all my stuff in 1 load!!!
Bobby J. le
you can keep doing what you're doing.Thanks
shea h. le
Roy was super nice he should be considered for a raise!
william n. le
The place is very popular and has all the equipment you need but that makes it very busy. Another person working with customers in the office would eliminate a pretty long wait.
Tawanda R. le
Great customer service
Dennis G. le
Employees need to be more knowledgeable of the company's customer service goals/guarantees etc. When not able to deliver on a reservation, the customer should be notified prior to arrival. Profiling is unacceptable.
Denise S. le
The manager there is the best we've ever dealt with, smooth, easy, quality operation!
Tamara H. le
Great experience all the way around. From pick up to drop-off, I found people to be friendly, helpful and caring. Would definitely recommend this location.
rosie w. le
The trucks are clean and the staff is friendly just need to make sure everything in the trucks are in good working condition.
manuel m. le
light cable was cut and was replaced before i left and i had a flat 150 miles after i left
James F. le
Employees were very argumentative with each other, and appeared to not care if their coworkers were able to take care of the customers.
Benjamin B. le
More people working.. stood in line for over 30 minutes. Trailer wasn't ready. Head to back into a very tight awkward spot to get it myself.
Terry R. le
Great service.
kathy k. le
Special thanks to Roy in Lawton for customer service
joel g. le
Thay got right on it very friendly had no problem
david w. le
I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.
chandra l. le
Everything was fine
TIM M. le
Great, and quick service!!!
RICHARD G. le
Service has gone down and plan to wait atleast 20 minutes when you go to pick up equipment.
Dale B. le
Was an awesome experience. Very helpful folks at both locations.
connie n. le
Your employees Mitchell and Ashley, went beyond their excellent service.
KENNETH S. le
Friendly customer service and efficient.
Dennis M. le
Check-in and Check-out were quick. Employees were courteous and helpful. Service was great.
dave o. le
Quit letting the call center make appointments for hitch installations!!!!
al s. le
It was a great experience. The people were great and understanding. Thank you
KENNETH S. le
Move-out was quick, no waiting around.
barbara l. le
This u haul moving and storage is a clean place. The staff is very nice.
robert k. le
Everybody was very friendly and always helpful
Stefan G. le
Great service
Caitalyn B. le
The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!
Christopher E. le
The crew was really friendly and helpful. They definitely treated me well and respected.
jennifer j. le
The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.
Lamica H. le
Good service
Vesna I. le
Very friendly - customer oriented/ staff... great experience..
TYSON L. le
Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!
Cornelia J. le
The lady was really helpful
Mona M. le
thank you
Seth P. le
Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways
bridgett w. le
Thank you very much
TARA P. le
Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton
JANET C. le
There da best storeage I've ever had