Évaluations des clients U-Haul Moving & Storage of League City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of League City

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

JAY H.
Évaluation :

This is the second time I have returned to this location. Once again it was extremely easy and efficient. The return tent was readily available, the U-Haul representative came out, disconnected, and I was gone in under 5 minutes. Contactless all the way, and the receipt was in my email inbox when I got back to the house. I love this drop off location!

Joshua P. | Premières impressions |
Évaluation :

Amazing service, honest company, really want to help you!!! Prices are very reasonable

gina q. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

beverly d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosalind D. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley G.
Évaluation :

Customer service was excellent. They actually took care of me and hooked up my auto transport trailer 2 minutes before they closed for the day.

Khadine B.
Évaluation :

Le client n'a pas laissé de commentaire.

Caleb M.
Évaluation :

Nothing, I received prompt and professional service.

ERNIESHA T.
Évaluation :

Worst customer service ever!

Irineo M.
Évaluation :

Le client n'a pas laissé de commentaire.

Riana C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Thanks

JOHN SPENCER N.
Évaluation :

Le client n'a pas laissé de commentaire.

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT G.
Évaluation :

Trailer was great was still dirty muddy tires and some mud in the inside of trailer I had to sweep out but overall it was ok

Heather A.
Évaluation :

Every time I make a reservation online and then go inside, the store has additional requirements not mentioned on the website. Hassle every. Single. Time

Clay J.
Évaluation :

Staff is knowledgeable and prompt.

Ignacio T.
Évaluation :

Excellent service.

KIMBERLEY B.
Évaluation :

Cleaner vehicles, accept my bank card

Scott S. | Expérience générale |
Évaluation :

Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.

adam M.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM S.
Évaluation :

Again all great

Joseph P.
Évaluation :

I originally reserved this identical vehicle the previous day. This location did not have the vehicle, so they reserved the vehicle for me from another location, Red's (gas station, I believe) on Hwy 3 (in League City), for the following day. I called the phone number for Red's and a gentleman answered and confirmed the vehicle was ready for me, and I shared I would be there in appx. 10 mins. When I arrived, there was no one at the gas station, and the gentleman no longer was answering the phone. So, after waiting for quite some time, I drove back over to this location and reserved this vehicle for the following day, which they were now going to have in stock to rent. I AM 100% DISSATISFIED WITH RED'S. BUT, THIS LOCATION WAS PERFECT, AS IT ALWAYS HAS BEEN FROM ALL OF MY PREVIOUS RENTALS.

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy B.
Évaluation :

Wonderful customer service every time. Blessings...

Deshawnda E.
Évaluation :

Le client n'a pas laissé de commentaire.

richard M.
Évaluation :

Give a receipt upon return

DOROTHY E.
Évaluation :

Le client n'a pas laissé de commentaire.

Cleotha E.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER D.
Évaluation :

Truck was messed up and I had to spend 30 minutes taking pictures of all the unmarked damage. Chips on the floor of driver seat. Original location we booked with, we couldn't even pick the truck up at, had to call multiple numbers and was finally moved to a location 10 miles further to pick up a different truck. we had to pay the difference in miles (20 extra for drop off and pick up) and we lost 2 hours of time with our movers. We asked for a discount and was told we had to call customer service, who never got back in touch with us.. absolutely ridiculous and shady practices.

Gustavo R.
Évaluation :

I didn't like that I couldn't return my rental to any uhaul I wanted to. I had to take it back to this location. This location was about 30 minutes away from me. I had a uhaul location about a mile down the road from where I was, and couldn't return it to that location. That was very inconvenient for me.

Robin B.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTY M C.
Évaluation :

Le client n'a pas laissé de commentaire.

LUIS S.
Évaluation :

Le client n'a pas laissé de commentaire.

daniel M.
Évaluation :

Reserving a head of time made it really quick and simple. I always use Uhaul for my moving needs.

Chester B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael N.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry L.
Évaluation :

It was the worst experience ever!! Service was the worst ! Went there twice to buy moving supplies and to check on our storage unit and truck! Was told all good on schedule! Then day of already stressful moving day got at location and they had our unit all messed up suppose to have two units side by side ! Got there they had no knowledge of our reservation! We had four men waiting to unload our truck plus a friend trying to park the big truck! Waiting and waiting for them to find our unit! No one cared no one showed us where to park and it took around an hour to finally find us one unit available! Then they told us our truck was not going to be there and that we were going to have to drive 30 minutes each way to get it the next day to start our move to Las Vegas! Needless to say at that point I was so very upset that we went with another company to rent a truck ( Penske) they were great found us a truck in one day and less expensive! So you guys lost that income! But what really upset me was I went and talk with the MANAGER and he had the nerve to say “Well we found you a unit what is the big deal “ Never cared that I suppose to have two units and had to stuff all our stuff into one! And that we were paying movers to do nothing while they were looking for us one! Can not believe so un professional and uncaring ! Lost our reservation but most of all really did not care!!!!!

Mark B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph F.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ornella F.
Évaluation :

Le client n'a pas laissé de commentaire.

CLEOTHA E.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald R.
Évaluation :

YOU NEED A NEW MANAGER. Have dealt with him on 3 different rentals. He has no manors, is a total jerk, doesn't care at all about the customer or U-Hauls reputation. Is only worried about HIMSELF. He is very heady, smart mouthed, totally condescending to the customer, and is a total pain to deal with. I live less than two miles from this location but will travel to another if I need any trailers or trucks. HE MAKES A LOT OF MISTAKES AND BLAMES HIS OTHER EMPLOYEES FOR HIS MISTAKES. IS A VERRRRRY SORRY BOSS. DO NOT WASTE YOUR TIME WITH THIS LOCATION😡😡😡😡😡

Gerald B.
Évaluation :

Excellent service. I will use this location again.

ANDREW R.
Évaluation :

Le client n'a pas laissé de commentaire.

Sam F.
Évaluation :

We rented an appliance dolly and. The upfront employee was very cordial and helpful. Will always use Uhaul in the future.

Robert G.
Évaluation :

Went to return the hitch, and a girl was attending me, she said she'd go unhitch the trailer, I followed her out then she said "let's get you checked out." So we go back and get me checked out, and tells me that one of the workers has already unhitched the trailer, it wasn't unhitched, so I get back in line to let her know, and now there's (2) in front of me....I go back outside in the rain and it's still not unhitched, after being in line again I go out and finally someone unhitches the trailer!

WILLIAM T.
Évaluation :

Very helpful with electrical problem & rental

Crystal K.
Évaluation :

Le client n'a pas laissé de commentaire.

Leanne S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitzi L.
Évaluation :

Miles charged should be the same at all locations.

KERRY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory C.
Évaluation :

Le client n'a pas laissé de commentaire.

David H.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN G.
Évaluation :

Josh is the manager, he is very rude, he outright lied to me & said my card had been charge at the return of the vehicle, it was not because any charge would show as pending in my account & I got a text saying I had an outstanding balance, I was disputing some of the charges because I was told by some store employee that I owed $160 & it showed my outstanding balance as $293.60 & after he called me I told him I would call in to make the payment because I was at the dr's - he charged my debit card & added a late payment fee (if he charged it when it was returned there would be no late payment fee). When I realized he charged my debit card (it showed as a pending charge), I called to ask them to reverse it and allow me to pay with the card I intended to use, of course josh wasn't there so he called me back the next day & was extremely rude, refused to reverse the charge & allow me to pay with a different card & told me that it was charged when it was returned (lie due to late payment fee)! He would not remove the late payment fee! I DO NOT recommend that anyone does business with dishonest people!

VIRGINIA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Shana D.
Évaluation :

Le client n'a pas laissé de commentaire.

Merritt L.
Évaluation :

Nothing! Same thing. Everything went smooth and fast.

Kathy B.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMI D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle C.
Évaluation :

The wheel alignment on the truck was very bad and it pulled to the right badly while driving the air conditioning filter probably needed to be replaced because it smelled bad and the windshield washer fluid was in operative and I had to stop and clean the windshield by hand a few times.

Kelley G.
Évaluation :

Jacob was very quick and efficient my first time there and will definitely be back thank you

Richard R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharad K.
Évaluation :

Awesome service at this location. I have always had good experience every i rent from this location.

Reed R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

James L.
Évaluation :

Great service!

DOUGLAS T.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy S.
Évaluation :

Great and curious service The only downside was 20 min on hold to talk to someone

Mark W.
Évaluation :

we came back at a few minutes before closing time, the guy there basically would not help us because he was busy. we checked ourself out and left trailer

Donald S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy B.
Évaluation :

Wonderful staff!

Pamela M.
Évaluation :

Le client n'a pas laissé de commentaire.

Cindy V.
Évaluation :

Le client n'a pas laissé de commentaire.

Peggy F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steve J.
Évaluation :

Le client n'a pas laissé de commentaire.

Greg R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse G.
Évaluation :

I would rather drive to league city, to rent from uhaul, than deal with the rude lady on Saturday morning in the Baytown location. She was so rude, that I literally just walked out, before I would have said something, not so nice and I live 7 minutes away from the uhaul location.

Thomas C.
Évaluation :

Le client n'a pas laissé de commentaire.

Orlando R.
Évaluation :

Thanks for your service.

Misty B.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary E.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMMY S.
Évaluation :

I am told that all your vehicles are Sanitized upon return. But Please make sure that the VEHICLE'S WINDOWS AND MIRRORS ARE CLEANED! Please help out ... dirty widows and mirrors are an obstruction to vision and safety ...!

Misty B.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY W.
Évaluation :

Le client n'a pas laissé de commentaire.

DARLENE G.
Évaluation :

Courteous, professional, very helpful.

julio L.
Évaluation :

Le client n'a pas laissé de commentaire.

KYLE F.
Évaluation :

great service

MARY S. | Premières impressions |
Évaluation :

GM Josh is very helpful

Reinhard V.
Évaluation :

Le client n'a pas laissé de commentaire.

Stanley B.
Évaluation :

After I complete all rental information and check in online. It would be nice to come in the lot. Hook up to trailer and simply complete transaction right there without having to go inside and wait a long time in line to finalize zp rental

Woendi L. | Premières impressions |
Évaluation :

Process was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.

Michael F.
Évaluation :

They opened the doors on time ... and friendly !

marcus p. | Premières impressions |
Évaluation :

Great service...

Sue L.
Évaluation :

For hitch installs on a car, they only have manual metal ramps - they back up your car onto the ramp. They didn't pay attention to the front bumper as they backed up my car and scratched the heck out of my custom sport bumper and under carriage against the ground. And then couldn't install the hitch. And provided no compensation or any repair options - they just handed me a flyer and said "You can make a claim if you want' without so much as an apology. So yeah, avoid this place.

Donald W.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles W.
Évaluation :

They were very nice and helpful

KIM C.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachery M.
Évaluation :

The truck was not clean the inside of the windsheild and the dash was all greasy and i couldnt see when it got dark outside due to the headlights aimed to high and the truck didnt like to shift into overdrive when i got on the highway. And when i went to drop the truck off the app wouldnt work and when i tried to call customer service nobody answered the phone

Antonio S.
Évaluation :

Staff was very helpful and nice

Diane O.
Évaluation :

Le client n'a pas laissé de commentaire.

Edgar C.
Évaluation :

Le client n'a pas laissé de commentaire.

Dave C.
Évaluation :

Le client n'a pas laissé de commentaire.

Janet W.
Évaluation :

Nothing

Julie P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sasha G.
Évaluation :

Le client n'a pas laissé de commentaire.

David G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy H. | Online Move In |
Évaluation :

The free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)

Caleb C. | Expérience générale |
Évaluation :

Everything was good but after looking around other companies offered same size unit at a better rate

KAREN H. | Expérience générale |
Évaluation :

I've had this storage unit for over 15 years. Never a problem.

sara g. | Premières impressions |
Évaluation :

Wonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.

KEN K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jared g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

diana m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick C. | Online Move In |
Évaluation :

My issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.

Linda L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Denise B. | Expérience générale |
Évaluation :

Victoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.

Robert G. | Premières impressions |
Évaluation :

We actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.

YOLANDA E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose V. | Premières impressions |
Évaluation :

staff is friendly and responsive.

Becky W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Caleb C. | Premières impressions |
Évaluation :

Security is good staff was great it felt a little warm inside though for comfort.

Debra C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS F. | Expérience générale |
Évaluation :

No additional comments

ABIGAIL R. | Expérience générale |
Évaluation :

The facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.

SHEILA T. | Expérience générale |
Évaluation :

For the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley

CAROL P. | Expérience générale |
Évaluation :

I recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.

Mark M. | Premières impressions |
Évaluation :

Friendly and help staff. Very good customer service.

STEVE W. | Expérience générale |
Évaluation :

If I ever need another place to store my property, I’ll definitely come back here!

Pamela W. | Expérience générale |
Évaluation :

.

Debra C. | Premières impressions |
Évaluation :

Best customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Thank you

Julia m. | Premières impressions |
Évaluation :

Excellent

Jean M. | Expérience générale |
Évaluation :

Friendly, clean, helpful

Anna B. | Expérience générale |
Évaluation :

Very nice storage.

Jennifer K. | Premières impressions |
Évaluation :

everything was great!

jared g. | Premières impressions |
Évaluation :

The young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.

Joseph F. | Expérience générale |
Évaluation :

Great service

Philip T. | Expérience générale |
Évaluation :

I had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.

george k. | Expérience générale |
Évaluation :

Thank you

debbie w. | Expérience générale |
Évaluation :

Facility was well maintained.

ROBERT O. | Expérience générale |
Évaluation :

Very clean business I will use this storage again. I buy my propane here. Easy n convenient

LISA W. | Expérience générale |
Évaluation :

had my storage for five years , was safe through Harvey . never had any issues . would use again

rocio a. | Expérience générale |
Évaluation :

Staff Veri respectful, unit clean. The guys are so kind and organized.

andrew h. | Expérience générale |
Évaluation :

Very helpful staff...

Alvin P. | Expérience générale |
Évaluation :

Great service excellent employees. Thanks

Travis T. | Expérience générale |
Évaluation :

Prices were very high compared to other storage facilities with the same accommodations.

Ryan R. | Premières impressions |
Évaluation :

Proximity of unit to loading dock could have been be laid out better, or have additional loading docks.

Gandy S. | Premières impressions |
Évaluation :

Very friendly and helpful.

Mary M. | Expérience générale |
Évaluation :

Good experience with clean business.

john c. | Expérience générale |
Évaluation :

Lights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.

richard r. | Premières impressions |
Évaluation :

Read took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.

Brenda M. | Premières impressions |
Évaluation :

They were very helpful to me.

Michael H. | Expérience générale |
Évaluation :

I have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.

Scott B. | Expérience générale |
Évaluation :

The staff was very helpful!!!

georgia l. | Expérience générale |
Évaluation :

Excellent customer service.

DEANGELO S. | Expérience générale |
Évaluation :

Toni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!

Joshua H. | Expérience générale |
Évaluation :

Always the go to when I need to store stuff!

LARRY R. | Expérience générale |
Évaluation :

This U-Haul location is very convenient and clean and the staff is helpful.

Ed M. | Réservation |
Évaluation :

Brian was very helpful and demonstrates great care and sincerity in helping customers.

Miranda H. | Expérience générale |
Évaluation :

I had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can’t get my extra money back. This has nothing to do with the store staff.

Penelope W. | Réservation |
Évaluation :

The staff did an amazing job helping us find the right storage unit. Very professional and courteous service.

Jimmy S. | Expérience générale |
Évaluation :

No issues

REYNIE M. | Expérience générale |
Évaluation :

The people who work this storage location are deserve to get fired...they are LAZY !!!!!

SUZANNE P. | Expérience générale |
Évaluation :

Staff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again

Adrienne B. | Réservation |
Évaluation :

Service people were very patient and helpful.

Paul K. | Réservation |
Évaluation :

Very helpful friendly service

ROBIN C. | Expérience générale |
Évaluation :

Office busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!

FRANCISCA P. | Expérience générale |
Évaluation :

Uhaul is an excellent place for storage and rentals.

cynthia b. | Expérience générale |
Évaluation :

Very clean and staff was friendly and helpful.

Bruce A. | Expérience générale |
Évaluation :

Great

Jordan H. | Expérience générale |
Évaluation :

A third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.

OSCAR h. | Expérience générale |
Évaluation :

Christine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!

MIKE G. | Expérience générale |
Évaluation :

I've used the League City location many times. They do a terrific job. I highly recommend them.

BRIAN W. | Expérience générale |
Évaluation :

Great staff and facility.

Terethia W. | Expérience générale |
Évaluation :

I wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.

ALLEN A. | Expérience générale |
Évaluation :

No worries. A great place.

jeff k. | Expérience générale |
Évaluation :

We were very pleased with our storage unit for the time that we needed it.

Non reviews have been submitted for this location.

Retour
Haut de la page