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Benjamin RCustomer Reviews for U-Haul Moving & Storage of Lemay
Testimonials From Recent Customers
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We worked with another storage company and the Uhual experience was unmatched. The staff was friendly and easy to get a hold of. They went above and beyond checking in with us about pick up and drop off. We even had to into out unit unexpectedly while it was in storage and the staff in store was incredibly helpful and understanding.
britney sNot take over 200 dollars out of my account when the fee was only 122. I've been charged 15 dollars overdraft because my card was held for 177 well over what the fee was and then another 15 dollars for a 19 dollar charge for what I'm not even sure but my bill says 122 on the receipt.
ELIZABETH SMy truck was almost brand new and actually had a back-up camera along with automatic windows! A/C worked well, too, especially on the extremely hot day that I had it. Huge improvement over past experiences!
DEBRA KThis is the second time I have used Ubox containers. They are very communicative and you can follow your container on their app. I have now recommended them to my niece and several other people.
Mary aEverything was perfect cheaper than locals
JAMES MThe assistant manager was super friendly and helpful!
PHYLLIS L | Premières impressionsThis is one of the best locations to rent U-Haul from ! Clean and staff is friendly
Jackee MWe had to drive an hour to get car doily. I made reservations 2 weeks in advance. Don't know why they couldn't have car doily where we picked truck up
PAT CQuick and easy process to pick up.
Jose BThe staff was very quick this morning, even with a line of people right at opening they got thru everyone at a very fast pace. Each person I dealt with was friendly and efficient. The entire process was very easy and I was on my way in no time. Excellent job guys!!
BRIAN SCheck in and return online is not simple
KATHLEEN MMy 3rd time using this location. Equipment is clean staff is frirndly.
ARNOLD FI love the new models a lot. Can't wait to pick up my next reservation in 2 weeks!
IRMA MThe trailer harness was repaired but the repaired section did not stay together so I lost my trailer lights at one point
JUSTIN MI don't understand your app and website. Also, you publish phone #s for each location, but calls are always routed to the calls center,
ELIZABETH HThe hallways are well lite but it would be good if you could brighten the storage space for the bigger units. The lights are just not bright enough from the hallwY of storage units.
Eric M | Expérience généraleRien
Sharon B1. The quality of the furniture pads can be improved. The lint were everywhere on our furniture. 2. I was a little disappointed after seeing the wooden U-box. It didn't cause any damage of our furniture though. 3. The YouTube video about how much a U-box container could fit was super helpful. The U-box looks small but can fit a lot of stuff. 4. The U-hall online portal has up-to-date information about the status of our order.
Lingfei KCheck in & check out was a breeze. I highly recommend this location!
Melanie RWhile the hitch was installed quickly and correctly, the installer was careless and scratched my steering wheel driving the car before or after the install.
Joshua EBetter maintenance. Steering was sloppy bad tie rod or gear box play. When brakes warm up there is a noticeable pulsating pedal, warped rotors. I doubt if I will use u haul again. Last unit I rented was a Penske went across country no issues like I had.
JEFFREY KEverything was easy to do on app. Especially for someone who is tech illiterate!
Tania S5 stars for the hitch install. Looks good as expected. 1 star for the wiring job. U-Haul has done 3-4 hitches for me over the last 10 years or so. The wire job was horrible. I spent an hour on it at home fixing it. Just shite work, even after I pointed it out, and they said they fix it. lol I'll never go back there or recommend it.
Paul BEverything was great about this location except the team members were just not very helpful. You could tell they hated their jobs. Or at least that's the vibe they had.
NICHOLAS BHere's the deal, not only did the trailer door need the allen wrench adjustments, it was not cleaned out from previous user, their throw blankets scattered about, none of my extras were loaded, no pads, no dolly, no furniture dolly. The gentleman who adjusted the door threw on the furniture dolly, I said good to go. I know I checked the I got everything box on my text, but I didn't want to wait anymore. Returned the trailer, got dinged for not returning the items I didn't even leave with.
Mark APicked trailer up with no issues. Equipment functioned well and returned as planned.
JOHN EI was overcharged on my final receipt for fuel. I fueled the truck to half a tank as per the agreement. However, I received the truck with 3/8ths worth of fuel. Took photos of the gas tank/odometer before and after and even showed these photos to the manager/employee of the Lemay location to verify I would not be charged an extra fee. She stated, "you're good as long as you took a picture." Would not recommend. Corporate has done nothing to acknowledge this breakdown after numerous attempts.
JONATHAN BThe entire experience was easy and straightforward. The associate we dealt with was very nice and we were in and out in no time flat. Met us at our car to return the trailer and had a receipt emailed to us about 5 minutes after we left the lot.
MICHAEL SHad issues returning the truck and taking the required pictures. Tried a second phone which worked better but then our battery died and not sure if we completed the return process.
CYNTHIA CCustomer service was excellent.
Joseph ARien
CHARLES TDisappointed with the lack of online info given regarding my unit. It assigned me 2 smaller storage units instead of 1 bigger one. Luckily, when I arrived at the facility they told me that and was able to give me 1 unit instead of 2. Answered no to question 3 because of the lack of online info that was given to me about my unit being split into 2 instead of 1. Excellent in-store customer service though. The 2 men who were working were awesome!
Vanessa D | Déménagement en ligneThe employees were very helpful and nice.
LaRene CGaneice Fantroy was outstanding in all aspects, friendly, courteous, helpful, informative & fun to work with! thanks Ganeice!
DONALD C | Premières impressionsI am so happy my truck pick up was switched from my original pick up location (which was an old run down service station that failed to assign a truck to my reservation upon pick up). This location is clean, well lit and just overall much nicer than a third party U Haul provider.
Ryan JEverything was perfect
Chester MEverything was perfect Chuck at the Lemay location made things easy will definitely be my favorite location from here on out.
Christopher SVery friendly and helpful staff. Great job with the install.
Scot JThis was a great storage facility. I was comfortable leaving my things there. In the 4 months I used the facility I never needed to go to an office because anything I needed was able to be done in the app. I never seen any staff members in the facility and honestly just thought there weren't any staff members.
Judith H | Expérience généraleThe female worker at the U-Haul off lemay ferry was insanely awful for my 3rd time renting there I’ll never go again because of this lady I’m going to a different location and had to report her
Brooke JThe guys at the location are always helpful
Angela K | Expérience généraleThe Assistant Manager, Chuck, was awesome. He was a huge help and made the whole process easy and pleasant. I am most grateful to him and everyone else working hard at this location to give customers great service. A huge thank you to the whole team.
Jason KThe gentleman who checked me out was very professional and helpful
Kurt BThe guy that waited on me was a little slow but he was nice he said he usually don't do this he said he does something else
DANNY S | Premières impressionsI returned self serve, so no personnel helped.
Angela CThis is one of the best locations I have ever had the privilege of utilizing. Chuck and Geniece and crew keep everything clean, neat, and orderly. There's always a smile somewhere.
Frank RNothing. Everything was great at pickup
Lynn DThe staff and the facility was great. We would use the facility again and would recommend it to our friends and family.
richard T | Expérience généraleThe employees were very helpful and friendly.
Susan D | Expérience généraleExcellent customer service!!!
CORY W | Premières impressionsVery helpful and accommodating group.
Chad H | Premières impressionsI highly recommend this storage facility for your storage needs. Very clean and quiet, well maintained.
Etjen K | Expérience généraleThe staff was very helpful and the location I very clean
richard T | Premières impressionsI had no problems. Everything was excellent.
RANDEE S | Expérience généraleVery helpful.
RALPH M | Premières impressionsThe staff was very helpful and courteous. Very clean facility. I will highly recommend this facility. Than you for all your help.
Mary L | Expérience généraleThank you was extremely pleased with the staff and unit!!!
George W | Expérience généraleGaneice is such a lovely, nice, helpful human being!
Carly T | Premières impressionsThe young lady who checked me in was awesome! Very kind and professional! I'll be back
mike l | Premières impressionsJust wish their were more lights. I always had to bring my own light because its was always dark inside when it was dark outside
SHANNON C | Expérience généraleThe young man who helped me with renting my storage unit was very polite and very professional. He showed me different sizes and spaces of units. To give me a better option of what I needed the space for.
Ashley L | Premières impressionsThe staff were very professional and extremely helpful. The renting of a truck and storage unit was very easy with no problems at all. I would recommend this location to everyone.
Kathy S | Premières impressionsExtremely helpful employees,friendly and one of the nicest facilities I've seen.
Brandon W | Premières impressionsGaneice and the other staff was very helpful and friendly. I felt secure having my stuff at this location. 10/10 Recommend
Zamunda D | Expérience généraleGanise was very profressional and friendly. I truly loved her vibe. Merci
Toulouse S | Premières impressionsThe manager wad very professional and has very pretty eyes.
DARRYL M | Expérience généraleNo issues, friendly staff, easy access even in snow.
COLLEEN B | Premières impressionsCheck in was long and tedious. The person setting up my storage unit had no idea what he doing and I had to show him how to select the appropriate options to continue. Somehow I ended up with 2 units in my name through the process which we didn't catch until a month later. Everyone else was wonderful to work with but the check in process with this one employee was so tedious I will avoid the office as much as possible to avoid a repeat experience.
Austin S | Expérience généraleThe storage facility was very clean the staff was very friendly and very helpful I definitely give them 5 stars ⭐️ that was one of the best facilities I’ve ever used they all deserve a raise..Very very professional.Thank you
Cameron S | Expérience généraleAssociates were nice, fast and helpful. Second time using this location.
Shamiah A | Premières impressionsVery simple and easy to make a reservation for a truck and storage unit. Also U-Haul self-storage has the best prices around. Thank you for making this move so very easy.
Norman G | Premières impressionsYour tank that you assured me would travel fine, did not!! It was only a 20ft truck but it almost beat me to death!!! A one day trip turned into three because of your truck. 2 extra nights in motels because of your trucks inability to perform to YOUR standards. If I hadn't been in need of a truck I would have rejected it! This was not spur of the moment for U-Haul as I ordered a truck ahead of time. So I can only assume this was the best you had? I'm sorry but your best is not good enough. You lost a customer.
George M | Premières impressionsThe lady that works there is very curt with you. She makes you feel like your stupid if you do understand how things work there. Could be a lot more helpful !!
David C | Expérience généraleThe man who did my contract was excellent
Charlie D | Expérience généraleThe staff here is amazing. They were so helpful and nice. I rented a truck from here then decided to rent a unit as well because they were so accommodating.
Brandy S | Premières impressionsMy wife rented one somewhere else from a competitor it was dirty and she was afraid go there by her self so it w s night and day difference Uhaul the best by far worth the extra money
Donald V | Expérience généraleI did see some roaches when I moved my furniture contents into my storage unit but I told the office staff and they said they would call their pest control business to spray. I did not see anymore after that. Otherwise I was well pleased with the staff, cleanliness and ease of access to the facility
ADELE F | Expérience généraleStaff and facility were great! The manager was also accessible and willing to help. There was an older gentleman who helped us several times and was always pleasant and personable. Great facility!
Angelia F | Expérience généraleLloyd made the check in experience smooth and effortless. He's great to work with!
Michael C | Premières impressionsI rented a truck and the price given was not what I was charged they took 100 hundred dollars off my card but I told the cost 29,99 so I put hundred dollars on card and they took a hundred dollars then I told that the money will return right then but it didn't happen I didn't have a hundred dollars to give y'all
Erick H | Premières impressionsYour staff is always so helpful and friendly, thank you for allowing me to secure my belongings safely in your climate controlled environment!
Jenifer B | Expérience généraleWe had some mix up on changing from one day rental to two day rental. They sent me a long way out of my way to pick up the truck, big problem, couldn't get the truck digitally . Lady in Lemay office was very curt, made you feel like you where a bother and ignorant
David C | Premières impressionsThe 2 guys working were both very helpful and nice!
Lacey S | Premières impressionsVery nice place.
THOMAS T | Premières impressionsAwesome
CANDICE V | Premières impressionsWe rented a unit here at this location after the Mother's Day flood. We had a good experience with renting a unit here before for my daughter. No hassles, super close to home, everything can be done online if you would like or the staff is there to help you if you need. We have also rented a truck twice from this location with no trouble.
Teri S | Expérience généraleI think a feelings of security was the strongest advantage at the facility.
russ m | Expérience généraleI had my furniture stored for 3 months in-between moves and had to throw away a lot of my stuff due to mold growth and rate feces/urine all over it. This facility is infested with rats. When I moved my furniture out and saw the mold- the lady working at the time admitted I am the second person who complained about this. I extremely disappointed and upset because I had to throw my stuff away.
Sharami b | Expérience généraleThe black customer service attendant at the desk was suburb every time I worked with her. She was helpful, friendly and gave great service. She is an asset to your team.
Paulette N | Expérience généraleChristina was very helpful and friendly
Gina K | Premières impressionsThe guy helping was awesome and walked me thru everything made sure i could use card right and was friendly and polite.
Donald V | Premières impressions