Drop off was quick and smooth. Workers very timely and friendly.
Jeff W.Customer Reviews for U-Haul Moving & Storage of Lemay
Testimonials From Recent Customers
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Unfortunately, this was our third location that we were sent to in the St. Louis area. It was a real pain getting the run around - lots of gas money and time driving around as well as time on phone with U-Haul. That had nothing to do with this location, which was great. The rest of the experience left a lot to be desired.
Callista K.Thanks
NKULU M.Maybe have like a customer driving class to help customers renting know the differences of there regular vehicles vs. Rental truck.
kenny J.I was having trouble with your app . During picking up the truck .
carmella K.Employees should be present at scheduled opening hours.
James M.My pickup location was not what i wanted. Way far away. I also ordered 2 sets of moving pads and they didnt have any available for me. I would have appreciated a notification about this in advance so i could have planned accordingly.
Janet L.Manager was very rude and acted very inconvenienced when I needed my tow trailer hooked up. She complained about being off but had to help me. I was driving in the rain with my Uhaul and the cab started to pour water on me from the seatbelt area. By the time I got through the rain I was soaked. This was not a great experience and bad equipment. I have video of the water started to come out if you would it.
Bret L.Everyone was super friendly and helpful
Jim P. | Expérience généraleYour service has been excellent! The ubox arrived and was picked up in a very timely manner. The staff was prompt and followed up with calls and texts about timing of delivery and pick up. Would highly recommend using U-Haul and the U box service again! Many thanks!
Joan B.The lady who checked me in was fantastic!
Cary S.The man working was so nice!!! I didn't get his name, but he was so nice.
Christina S.U haul always has great customer service. This location is perfect. Clean, well lit, and excellent access days/times.
Jacqueline O. | Premières impressionsI will definitely use this location again. The staff was very helpful, even lending me a more elevated hitch (mine being too low).
MICHAEL W.I was very pleased with everything Thanks!!
daniel w. | Expérience généraleLloyd was awesome!!! He helped with all our needs. Really good guy!! Thank you for everything. I highly recommend this location!!! P.s. Travis Jacks
Travis J. | Premières impressionsI love the Manager Here at lemay ferry she was very very very sweet An attentive If I need them again I will use this location
yolanda t. | Expérience généraleManager was spectacular. Was incredibly busy and handled it in stride. Will definitely rent from this location again
Robin K.Only thing was the automatic door didn’t stay open during the regular business hours so I had to badge in every time even during normal hours.
Corissa T. | Expérience généraleno comments
Timothy T.We ordered a pickup truck but when we got there we were given a van. It was nice and still worked for us but I can see some customers might have problems with the change.
Jo C.The employee is less than enthusiastic. Ok, but a little intimidating.
Todd B.I was in and out quick and the service was nice
Asmerom A.The employees at this facility were extremely polite and patient. The availability of items to rent was amazing and the facility is very spacious! GREAT LOCATION
Christopher H.The woman who helped me was knowledgeable, professional and friendly
Robin K. | Premières impressionsGreat friendly professional service. We are happy they moved in our neighborhood. Kenny Kaut Oakville, Mo.
KENNY K.The process was smooth from start to finish!
Julie G.Drop off was fine but they did not have my reserved trailer for pick up. Had to drive to Cedar Hill. I reserved an enclosed trailer over a month ahead of the July 7 pick up date from the Lemay location. Also called days before to confirm. Very inconvenient!
BARBARA L.Very satisfied
Michael R. | Expérience généraleVery helpful staff especially Lloyd
Kimberly B. | Expérience généraleGreat service at pick up and drop off!
Richard L.Got charged for everything possible. Not sure why. Almost seems like a scam. Truck was returned in same condition with fuel topped off.
Jacob W.The movers that were recommended never showed up and where very unprofessional. Wasn't able to check the truck back in so I took pics and dropped the keys in the box the next day I was overcharged for gas that I put back in the truck. Now I am waiting for 2 refunds.
Detricia V.The manager was very helpful. She was patient and friendly.
Sally M. | Premières impressionsEverything is good 👍
sabahudin S.The lady working my rental was extraordinary to say the least. I walked in and she was 5 deep w/ a phone goin. Like a Jedi knight she sliced right through the line & hit me with a thumbs up to avoid wait. What she didn't know was my little girl was asleep in a car seat in that work truck. I was able to get right back on the road because the lady at uhaul handled her business;)
Jay D.The man working was super nice and helpful.
Bryan T.I ended up renting two trucks (one truck and a cargo van actually) two weekends in a row. Both times the staff was super efficient and helpful. There are definitely a few other U-Haul facilities closer to me and I'm sure they're just fine but I'll keep returning to the Lemay Ferry location because of the consistent great service I've gotten there.
Charleen V.Great customer service inside!
Melissa R.The staff was friendly and nice. The cargo van was nice and clean and easy to drive. I had to leave my car there (no one with me), all the spots in front were full, I luckily found a spot on the side. The experience was good, I would go there again.
Denise W.Nothing--booked last minute on-line but it was easy, well documented and fast. Manager @ Lemay Ferry site explained all possible charges and was so professional, nice.
Rose G.U-Haul was good to me thanks guys
Andrew D.I would like to give Lloyd five stars. He was very kind, helpful, and knowledgeable. Thanks to everyone at U-Haul. Stefanie
Stefanie M. | Expérience généraleThis storage facility was clean, well maintained, and the employees were very helpful. I will recommend this to others.
Sherri H. | Expérience généraleThe lady that took care of my transaction both pickup and return was professional, helpful and courteous (same lady). Couldn't ask for a better experience.
John M.It's a great and clean place to store your belongings
Doyle T. | Premières impressionsWent there twice thinking it was a 24hour facility
Mike F. | Premières impressionsExcellent
Ashley L. | Online Move InLloyd was speedy on checkout and the location is easy to get in and out of. It is a very nice lot.
Ridge B.Well done. Fast and friendly. No
Carl D.Great helpful employees
jaumar l. | Expérience généraleThere was an working by the name of Pamela that was very helpful but the general manager was horrible not friendly at all her father the maintenance man was also rude and disrespectful
Austia P. | Premières impressionsLove it love it Very nice people very nice customer’s service I’m very happy and will use it again if needed Lovett new place Sandra J.
SANDRA J. | Expérience généraleThe location I was told to drop the truck off at would not accept the truck. They said they had too many and the county would fine them. He made us take tge truckvto a central drop off hub
Lori C.Honestly I have had nothing, but great experiences with U haul. The same employees have helped me along the way. I African-American woman and a man with a beard, both have been nothing but amazing and super helpful as well as super informative, I would absolutely recommend this location to anyone. It's also spotless and super flexible
Sarah W.Everything was SO EZ, and smooth process. We were done in just over 2 hours...EZ PZ!! Thanks U Haul!
Robert D.Both employees when I picked up and dropped off my trailer were fast and friendly
Matthew B.Staff was very friendly and helpful.
Andrew W.Left with 3-4 of a tank and brought it back full hoping for a little discount but no tried to do something nice so next customer did not have to keep figuring out how much gas would take to get back to 3-4 . And also you know gas prices
Donald M.The customer service was ridiculous. The girl that was the “manager†doesn't have common courtesy. I came in for a RESERVATION at 10 am. I didn't get my truck for about an hour. She didn't even acknowledge us. Then I get the truck on completely empty… she explained absolutely NOTHING to me when I got there.l or before we left in the truck!!! A man that has worked there for 4 days and doesn't even work that department had to serve me!!! She ate a popsicle while I was there and she was servicing me!!! I've used these before but this location needs to get it together because it's brand new and it's not making the owners look good. The date was 6/16/22 at 10 am whoever she was that was working the new lenay ferry location
Robert E.Customer service is excellent
Carol C.only complaint was a broken visor everything else including customer service was excellent
William B.Extraordinary customer service. Always a pleasure to rent from the Lemay Ferry Rd location!
Diane P.They agreed to take the 6x12 van trailer. I was so relieved. I did not get my receipt emailed to me. I will have to go and get it today. Good job here!
Todd B.The workers need to be more friendly and greet customers that is the only thing I didnt like and how i was told it will be 79 cents per mile and then get a 99 cents charge
Mevludin M.The customer dropping off ahead & us were both over charged for our mileage. I will never use this location again. No matter how convenient they are.
James M.Beautiful location, spotless with plenty of rental equipment and accessories. Very impressed and the staff was enjoyable to work with.
John M.The employee who assisted me was awesome and made the entire experience super efficient and was very professional. I'm definitely returning to this location! Merci!
Hector T.Store manager gives truly first class treatment. Hands down the best experience I've ever had. I think she's into short chubby old white guys. Lol
MICHAEL L.Clone the front desk woman With the nice eyes. She knows her job. Almost left without the rental. She saved the day and put money in U-haul's pocket
Jason F.Amazing customer service! The lady that helped me was incredible very helful thorough. The place looked expectacular. Im moving my storage to this place.
Irely L.Very helpful and friendly people!
Austin E.Overall great experience and very kind staff!!
Larry V.The truck sounded like it had an exhaust leak. When it got warm it smelled like vomit. the passenger side window leaked like the door was open (it wasn't I checked), Other than that I had power to pull the trailer through the St Louis hills and the trailer followed straight.
David D.I was impressed by how easy the entire process of renting a cargo van from you was! The whole thing was much easier than I had expected! I don't see any improvement is necessary. When we brought the van back Lloyd was very helpful, kind and friendly. Great place! We will certainly spread the word.
louise B.The Young Lady that opened the facility on 3/29/22 was very knowledgeable and professional.
Clarence L. | Premières impressionsStaff is awesome - friendly, knowledgeable, helpful. This location is AMAZING!!
Karen M. | Premières impressionsThe gentleman that works in the shop was so helpful too us.. please let him know we say thank you… the office employees and manger was amazing Please let them know we said thank you.. Thank you ray jennings
Ray J. | Expérience généraleTodd and the other staff were excellent and very funny. Overall great experience.
Kenny A. | Premières impressionsThe customer service was some of the best I have ever received. Ganese was wonderful as was the girl in the office. The were friendly, helpful and professional. We had further great customer service by the young man that was operating the fork lift that day. He helped us three times without us asking him to. Knowing that my things will be in storage for a while I could not have asked for better than the team of three rhay was there. Merci encore.
Vickey G. | Premières impressionsGaniece was absolutely amazing. Friendly, courteous, knowledgeable, went above and beyond to make sure we were well taken care of. 10 star rating for her.
Julie M. | Premières impressionsThe staff was very helpful!
Teri E. | Premières impressionsStaff was Excellent , Thank you
Aaron B. | Expérience généraleLady was very helpful, sorry I forgot her name.
Martina O. | Online Move InFriendly and helpful !
Steve H. | Premières impressionsTodd and Carla absolutely wonderful people, both extremely personable which is the absolute exact people i would want to have my business, Our Lemay UHaul is the way to go.
Alexander F. | Premières impressionsThe staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.
Karen M. | Premières impressionsGeneral Manager was very friendly and helpful in addressing our needs.
Sarah H. | Premières impressionsLong story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn't have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.
Rachel D. | Premières impressionsAll the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone's name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facility
Sarah M. | Premières impressionsTodd was very knowledgeable and friendly. He is your go to guy for good service
ANNE H. | Premières impressionsThis place is closed to house 🏘️
Ricky K. | Premières impressionsThe GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.
Bill W. | Premières impressionsI'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.
Lisa S. | Online Move InA beautiful facility! Will recommend to family and friends
LLoyd D. | Expérience généraleThis is a brand new facility that has just opened up.
JON S. | Premières impressionsManager Todd was extremely helpful, courteous, and welcoming.
Charlie R. | Premières impressionsDid not get outside unit due to security system taking forever to install
Matt R. | Premières impressionsI registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and nice
Joyce H. | Premières impressionsBeautiful facility and a great manager. Je les recommande fortement.
LLoyd D. | Premières impressions