Évaluations des clients U-Haul Moving & Storage of Libertyville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Libertyville

Cote générale :

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HEATHER L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert K. | Online Move In |
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Le client n'a pas laissé de commentaire.

Eric H.
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Keep up the good work!

Jonathan G.
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Great staff helping and exceptionally efficient.

Jane R.
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I did not even have the vehicle for 48 hours so I am unsure why I was charged for 3 days? I had also asked if I could put the charge on another card. I returned the vehicle late at night. I started calling first thing in the morning to ask about the switch of cards; there was no answer or message. I received a call back to be told I was too late the charge had been filed.

Rebecca B.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Russell H.
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Staff was awesome.

James H.
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Le client n'a pas laissé de commentaire.

Sean K.
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Le client n'a pas laissé de commentaire.

James S.
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Wasn't very happy with pick- up location. Reserved truck 30 days in advance at location 1 mile from home. Had to travel further to pick up truck.

Thomas T.
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Le client n'a pas laissé de commentaire.

Chris C.
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Le client n'a pas laissé de commentaire.

Kim P.
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Le client n'a pas laissé de commentaire.

Steven S.
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Le client n'a pas laissé de commentaire.

Barry T.
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Facility and staff were great, took minimal time to get my trailer, hook it up and drop it off.

Matthew E.
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Le client n'a pas laissé de commentaire.

Michael M.
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You did great. No issues.

Stephen B.
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Le client n'a pas laissé de commentaire.

Erin P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Dom M.
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The u haul who do the look for pick up place was not efficient, first they gave as pick up place in Northbrook IL I called him to find me the nearest pick up nest Vernon hills ( where we are ). He did not make any effort to look for one instead he says ni availability even though I said different dates. I call bavk probably after an hour a lady answered the phone and when I told her the situation she found right away at Libertyville IL for Sunday Oct 18, 2020 instead of Oct 17 where the pick up place is too far from my place . Sorry I didn't get her name nut she us so efficient and patience and very customer.

David K.
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Very unhappy with booking process and communication

Qiu G.
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Le client n'a pas laissé de commentaire.

Patricia H. | Premières impressions |
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we had been using a storage space at a different company. After seeing your facility we checked and found that we would pay less for a climate controlled space ! Moving in was wonderful! We were able to pull inside and unload, and they offered carts to facilitate moving large items. The spaces are all well lit and exceptionally clean and well maintained. So glad we found this place!

John H.
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Le client n'a pas laissé de commentaire.

Patricia H.
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Le client n'a pas laissé de commentaire.

Curtis G.
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The outside of the truck was dirty

Scott K. | Online Move In |
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I could not be happier with the move in experience. Courtney was very helpful and made sure we got into our unit. She also made sure I received credit for my free month for renting the UHaul trailer. The facility was very clean and well lit. Even the bathrooms were nice. I would highly recommend this facility for storing your extra stuff!

Chuck H.
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Le client n'a pas laissé de commentaire.

Carl K.
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Le client n'a pas laissé de commentaire.

Robert W.
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Due to the pandemic, my wife wiped down the truck cabin interior. The Clorox Wipes used were filthy when she finished. Kinda gross!

Jose N.
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I was looking and needed a 20' ended up renting a 26' as the 20' was out for maintenance. Since this location is corporate owned, there should be a more equipment available so customer can get what they need or want.

Robert S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Peter A.
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Very helpful and capable staff. I can't think of anything needing improvement. Keep up the good work

William V.
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Le client n'a pas laissé de commentaire.

Alexis L.
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Everything was good

Timothy A. | Premières impressions |
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My initial experience with checking in to my new unit left a bad taste in my mouth. The staff member assisting me was very friendly and helpful. Things started off a a bad foot with the master online reservation system allowing me to reserve a unit that was not physically available at the location I chose, more or less forcing me to accept a bigger unit for a higher cost. The attendant did not express a particularly high degree of confidence in the electronic capabilities of the security access card nor in the sturdiness of the individual alarm on the unit itself. There was also a conflict of what the unit access hours were, with the paper I was handed stating until 10 p.m. but the staff member saying only 7 p.m. There was also a mention of a $10 charge for after hours access, but that is listed nowhere in the contract. I was underwhelmed to say the least.

William S.
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Great website. Very easy to use and full of information and resources.

Michael G.
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Next time provide me a truck that actually works reliably. The truck I had almost wouldn't start on the 2nd day. And on the third day it actually wouldn't start at the gas pump a mile from the return location. After trying to jump start the truck it finally did kick over and I was able to return it, but otherwise I was stuck block 2 gas pumps for what could have been hours . The rental location and the phone operator were little to no help in resolving this issue. If I had not had a friend following me to return the truck I could have been stuck for hours.

eddy R.
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Drop off was fine.

William S.
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Le client n'a pas laissé de commentaire.

Andrew E.
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Le client n'a pas laissé de commentaire.

kelly P.
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Great customer service! Fast, friendly and efficient!

Charles D.
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Le client n'a pas laissé de commentaire.

Jon M.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Michael K.
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Think the process was fast and sales associate was great. Will use this U-Haul dealer again.

Caren H.
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Le client n'a pas laissé de commentaire.

Jose N.
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Good well trained people at this location. I had all my questions answered and I was in and out quite fast. I simply loved the experience.

Ronald G. | Premières impressions |
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I'm very happy with the accommodations, conditions and location.

Brian B.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

Jayson K.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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I reserved a furniture dolly on-line with a confirmation, however when I arrived I was told that they no longer had one for me. It required me to buy a dolly at Lowe's.

Robert M.
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Le client n'a pas laissé de commentaire.

Jacob H.
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Staff was extremely friendly and helpful.

Charles R.
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I have moved several times, but this time was one of the best! Greg Williams was very pleasant! Thanks U-haul.

Martin F.
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The individual that hooked up the trailer to the car could have been more knowledgeable about how the trailer brake worked. His communication skills could use some improving.

John R.
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Staff was very friendly, helpful, and courteous. Truck was also perfect for our local move, and was a very reasonable rate. Sounds not hesitate to recommend to others; we'll be back! Thank you.

Raymond M.
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Le client n'a pas laissé de commentaire.

Nenad R.
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Le client n'a pas laissé de commentaire.

Barbara A.
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Le client n'a pas laissé de commentaire.

Linda M.
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Le client n'a pas laissé de commentaire.

J H.
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Le client n'a pas laissé de commentaire.

Lutz W.
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Was a great experience and rental. Will use again when I need. Thank you!!

Denise G. | Premières impressions |
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The staff is extremely knowledgeable and helpful!

Steve C. | Premières impressions |
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Greg was awesome. The truck rental went great and moving into this beautiful new facility was easy. Thanks.

Mark O.
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Le client n'a pas laissé de commentaire.

Guerra P.
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Great experienc.! Thanks!

David S.
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It wouild be nice if it was a little easier to check out.

David C.
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Reservation was moved to a different location. When I made the reservation I tried the closet location to me. I was told that location didn't have the equipment I needed. I had to select a different location but on the day of my rental I went to that location and the man there said my reservation had been moved to a different location. It was half hour out of the way in each direction. I should have been told my reservation was moved before hand. This was a waste of my time and not appreciated.

mike F.
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Le client n'a pas laissé de commentaire.

Terri K.
Évaluation :

All was well until the keys became locked in the cargo van. I put the keys in the cup holder so they wouldn't get lost in the confusion while we unloaded the van and somehow, both front doors and side door locked. Very poor design of the van if the keys locked inside that easily! I thought that certainly the location where I rented the van would have an additional key and called them as I was on my way back to the location to retrieve a spare key and was shocked when I was told that the location did NOT have an additional key? How can that be? I was told that I needed to call roadside assistance who had to break into the van to the tune of $77 to get the door unlocked! Maybe the agents should warn customers how easy it is to lock the keys in these vans or at the very least, have an additional key at the location for all their vehicles! The agent where I rented the van (Cabe) was courteous, but immediately implied that it was my fault. Not very good customer relations. I was not a very happy customer at the end of the day.

Jack D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kevin F.
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Only bad thing about our experience was the poor service regarding the pick up. location changed 3 times and all farther from my house. Initial booking had me 20 min from my home, final pick up was an hour away. No warning, no indication that this would happen. This will certainly have me looking elsewhere is I need a truck again.

Diane F.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

David G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Scott C.
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Very efficient and a pleasure to deal with. Will use again when the need arises.

Colin P.
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The truck was fine but the gas was not as full as stated.

katarzyna B.
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Le client n'a pas laissé de commentaire.

Rene R.
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I wouldn't change nothing, this location is doing a good job and I hope they can keep it up. Once again thank you guys for being there.

Stephen W.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

Jake H.
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Original pickup in Crystal Lake - send 23 miles to Libertyville to pick this 5' x 8'. Picked it up and once I got home realized that driver side trailer light not working. Blinker and stop light worked so I just kept going!!!

STEVE B.
Évaluation :

This location refused to store my motorcycle despite my having a reservation to do so. It is essential that your entire organization knows what the other is doing. Each step in your providing service to me was essential. Your company dropped the ball at the very end.

James A.
Évaluation :

This was not a convenient location, but the facility and staff were great.

Adam J.
Évaluation :

Fix the bugs in the app! It was difficult to return via the app because the app couldn't find our reservation. We even tried logging in online and contacting customer service. The return of the the truck tool Soo much longer because of that.

Gerald W.
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Nice facility with friendly knowledgeable people.

Ryan R.
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Le client n'a pas laissé de commentaire.

Georgina P.
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Le client n'a pas laissé de commentaire.

Daryl T.
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Le client n'a pas laissé de commentaire.

George K. | Premières impressions |
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This was an excellent facility, five stars. great help and would highly recommend.

Omar P.
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Le client n'a pas laissé de commentaire.

Julia S.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Carl S. | Premières impressions |
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very clean and accessible location.

Troy H.
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Le client n'a pas laissé de commentaire.

Brad G.
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Le client n'a pas laissé de commentaire.

Charles R.
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You don't even provide an oppotunity to rate the entire experience and only provide softball questions to make you look good without allowing someone to rate all aspects. My experience was horrendous. From the beginning bait and switch pricing to the failure to notifiy of the U-Box arrival to the failure to have the U-Box ready for self serve pickup on a trailer to the misrepresentation about U-Box self serve return time. Failure from beginning to end.

michael a. | Expérience générale |
Évaluation :

Paid for the 24 hour access but the card they gave me to get in didn't work. They also didn't hive me a code to get in during regular hours. Took me 2 hours of phone calls to get a temporary pass code.

Edwin H.
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Le client n'a pas laissé de commentaire.

Steven F.
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Le client n'a pas laissé de commentaire.

Scott C.
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Things kept changing and they were very understanding. Everyone I dealt with was polite and professional. I will recommend and use again.

David M.
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Had problems with the location finder function while picking up vehicle using app, but manager checked us in promptly so we didn't lose time getting on the road.

Wayne B.
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Vehicle and premises were clean, service was great but the vehicle had been smoked in so it stank.

Matt S.
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Le client n'a pas laissé de commentaire.

Russell S.
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You charged me $25 because I didn't fold the moving pads and then you told me you don't even clean the pads the pads may be contaminated or full of bugs and you wouldn't even care

rick S.
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Le client n'a pas laissé de commentaire.

Nick C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Stephen D.
Évaluation :

It took over 30 minutes on two occasions to get a Uhaul Representative on the phone or on chat to talk to. I made the reservation over the phone because the website would not work. The lady who booked my reservation ended up booking it incorrectly. When I arrived to pickup my truck, it was after hours. I checked it using the link given to me in my email, but when I tried checking in, it asked me over and over to sign in again, and when I tried, the website told me my email address and phone number was not in the system, so I could not continue. It took me over 1hr and 30 minutes to get someone on the phone to help and for me to get checked in. The lady who walked me through the process first had to redo the first reservation I had because it was done wrong. I was late picking up what I was moving and it was stress inducing and frankly it was a horrible experience. I want a refund of what I paid for.

David G.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Wayne K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ashwini S. | Expérience générale |
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This place is by far the best Moving and Storage experience I ever had. The team is absolutely wonderful and they consider your request and work to satisfy them. I recommend this location and the team for a good experience with move and storage. THANK YOU !!!

James W.
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Le client n'a pas laissé de commentaire.

John R.
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very good service, thanks much

Nadmidbaatar G.
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Le client n'a pas laissé de commentaire.

Miles F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Chloe S. | Expérience générale |
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Great experience with the team at this location. They were very helpful. It was a bummer that they were not open on a Sunday, when we needed to have movers unload our U-boxes.

Peter E. | Expérience générale |
Évaluation :

Shipment sat in Libertyville facility for a week before we could pick it up. Our contact person in IL was never notified. Finally received a "Do not reply" email" with no contact phone number.

jeff s. | Expérience générale |
Évaluation :

You need more staff on weekends...very busy location. And, after pulling into the rear area for loading and unloading, I had two tires punctured by nails on the ground. Thanks for the added gift/cost

Non reviews have been submitted for this location.

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