Customer Reviews for U-Haul Moving & Storage of Libertyville

690 évaluations

14045 W Rockland Rd   Libertyville, IL 60048

(224) 433-5122

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(224) 433-5122

14045 W Rockland Rd
Libertyville, IL 60048

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It cost more than expected. The furniture I moved was not worth much more then the cost of the trailer rental.

Clifford L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willson O. 
Évaluation :
1

Absolutely terrible experience. They switched my reservation to another location and I when I went to pick up the truck, the store was not open at Sunday at 9:30am (while the original store was). Also, the truck was not even present at the location that they switched me to. After 20 minutes of scrambling and calling to see if anyone was inside, I had to go back to the original location (14045 W Rockland Rd, Libertyville, IL 60048). They couldn't cancel my original reservation and didn't bother to apologize for the mishap. After I returned the truck, I find out that they charged me additional 20 $for fuel. The issue is that I already filled up the fuel back to the same amount that I received it. Mr. Gregory Williams didn't apologize for anything nor did he seem to make a mental note that this is bad customer service. I think in the future, the same issues will happen to the next customer.

Alexander C. 
Évaluation :
5

The customer service was outstanding! The woman who helped us check the truck back in provided the best service I've had had in a long time. Great job!

Christopher B. 
Évaluation :
5

Don't change the original pick up location. They had 6 trucks on lot for "local" I was told

robert E. 
Évaluation :
1

The drop off was changed at the last minute, which required additional mileage to drive to drop off the truck. The facility was closed by the time I was able to drop off the truck and I was charged additional 20 $for "after hours". When I called the facility the individual was rude. I was told that I was supposed to check out using my phone. The parking lot was very dark and the checkout required a password. Note that not everyone has iphone or password available with them. Uhaul would not refund the 20 $charge. Very disappointing.

MONICA F. 
Évaluation :
5

The van was waiting when I arrived, easy check in. Very clean and filled with gas.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z.  |  Premières impressions 
Évaluation :
2

Not my first choice but maybe if there's no alternative

Johnathan B. 
Évaluation :
5

The equipment wasn't exactly "clean". There were a couple of clumps of mud on the bed of the trailer. Not enough to warrant a complaint, but since it was asked above, I thought I'd explain the "No" response

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

Pick up this morning was great, not a problem. But the young woman who I turned the trailer in to this evening had a very poor attitude. I'm deaf and she did not care. She kept talking fast in the dark and looking away from me. I offered to use ASL and she got really sarcastic. That's very inappropriate! Then she had me park in a distant lot in the dark. I couldn't see a darn thing. So instead of risking damaging things in the dark I disconnected the trailer and tried to push it by myself. She was busy with her phone and only assisted me at the last moment. The trailer also rolled into my truck, dinging the tailgate. I could not see a darn thing and she was too involved with her phone to help. I had pulled into not one, but two lighted areas, the second with a big sign that says “CUSTOMER RETURN, STOP HERE”, before she sent me back to a dark unlighted outlot. There's no reason I could not have dropped the trailer in a lighted area. I'll return to talk to the manager tomorrow. The employee working 11/8/21 at 5:15 pm on Rockland Road shouldn't be unsupervised. Pick up took 15 minutes with all the paperwork and help connecting the trailer. Drop off took 35 minutes, and there was no one else there! I'll be happy to provide additional specific feedback.

Sidney S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Very helpful staff

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar P. 
Évaluation :
5

I realize why Uhaul does not put a peg leg on their trailers, because people would break them off and it could get expensive. But it would make it a whole lot easier especially when you have no where to park your truck and trailer. Other than that it was a very simple rent and return. But the drive from Illinois to Texas was brutal, nothing Uhaul could do about that.

RONNIE N. 
Évaluation :
5

No changes. The attendants at the Green Oaks /Libertyville location on Rockland road were efficient, kind, helpful and fast. Please thank them for their hard work!

Annemarie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

All good. The pick-up and return with smartphone was easy and thorough.

Anne M. 
Évaluation :
5

Gregg Williams was great in Libertyville and Steve Wilson was very good in Arizona.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy B.  |  Premières impressions 
Évaluation :
5

It would be great if the stores had a official military discount.

Michael S. 
Évaluation :
5

Staff was efficient. Place was clean. Nice to have a clean restroom available. Awesome to have carts and drive in bays. PIN code entry is great. Nice that the ceilings are open, letting in more light.

Melanie D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Agent was fantastic

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick K. 
Évaluation :
3

Bill the customer as indicated on the record.....

Bowman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay K. 
Évaluation :
5

Friendly, informative and efficient staff

Steven S. 
Évaluation :
5

Attentive, friendly and responsive as well as very helpful with her many questions. Highly recommended. Terrific value.

Mary A. 
Évaluation :
5

Easy ordering and navigation online and smooth smooth transaction overall.

KURT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maciej K. 
Évaluation :
5

Nothing very friendly and very pleasant experience

ANTOINETTE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WLODZIMIERZ C. 
Évaluation :
5

Great service by Greg and his team! Dave Z.

David Z.  |  Expérience générale 
Évaluation :
5

Nothing.keep up the good work😇😇😇

Jose I. 
Évaluation :
5

The two ladies working the front desk were fantastic! Very nice and friendly.

Lisa S. 
Évaluation :
5

All good and easy!!

Cristiano D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladyslav R. 
Évaluation :
5

great location... advertise some special time- limited deals....

martha B. 
Évaluation :
4

I felt secure leaving my things at this storage facility. The associates were friendly and informative. I really appreciate Greg, the associate who handled my check out. He found out the miles I drove to pick up the truck and granted double the miles to compensate for the extra driving.

laura e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon N. 
Évaluation :
5

Everything was wonderful. The sales rep was awesome ðŸ'. Thank you very much Uhaul.

Angelo W. 
Évaluation :
5

Very clean. Quick pick up and return. Had everything ready to go. Convenient location by the highway. Very friendly staff!

ABIGAIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksandr I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

P D. 
Évaluation :
5

Nice new facility

rob p.  |  Expérience générale 
Évaluation :
5

You should allow scheduling of UBox pickup and delivery for unloading while the packed UBoxes are still en route. Having to wait for their arrival at UHaul before being able to line up moving help introduces an unnecessary delay in receiving the UBoxes at the new home.

Simon L. 
Évaluation :
5

I think you did a great job. Very Happy. Keep up the good work!

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
4

Why was I charged for extra miles? I took the shortest path from source to destination, and from destination to nearest dropoff and that was still somehow over the allowed mileage for the trip. Seems kind of strange to me. -This is not a comment about this specific place. Please note the staff were friendly and helpful. This is a complaint about Uhaul's software.

Arel O. 
Évaluation :
5

Friendly, professional staff. Good experience Thanks

Joseph M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Polly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alane W. 
Évaluation :
2

All was good except for one unexceptionable theft from my bank account via my return after hours. It can not be more clear that the base charge is 19,99 $ a day (24 hours). They steal another 20 $. when returning the van after office hours if one does not have a smart phone with full location services turned on. THEFT by small print contract not on there website anywhere!

christopher H. 
Évaluation :
5

Great location! Clean inside and out! Great employees with great attitudes! Will rent here again if I'm ever in need.

Brandon M. 
Évaluation :
5

Excellent customer service

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

Polite, Helpful employee safely hooked up our 5x8 trailer, Double checked it and insured that all the lights work properly.

Michele H. 
Évaluation :
5

Nothing, it was so easy and convenient! Thank you for making one part of my moving experience non-stressful!!!

Lawrence N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
3

I reserved the van to be picked up and dropped off using the app. Unfortunately, the app could not pick up my location either at pick up or drop off. Fortunately the office was open when I picked it up so I could get the van through them. When I returned after hours I could not get any service and ended up parking the van at the location but had to bring keys back out the next day because the van does not lock. When I called the 800 number I was on hold for 20 min then gave up as it was a long day. You need to figure out a key drop off of people can't connect. I won't use your 24/7 service again. Very frustrating. The people at the location were helpful when I was able to talk to them. The overall experience was not good.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Website was very easy to use Very happy with total experience

Maureen W. 
Évaluation :
5

Excellent experience!!!

dirk E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart S. 
Évaluation :
5

The guy who was helping me was great!

Rayan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall G. 
Évaluation :
4

Nice organized location. Best rental experience yet in my 60 years

jim L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD L. 
Évaluation :
5

Nothing, friendly staff, clean vehicles

lee H. 
Évaluation :
5

Thank you for a smooth and pleasant transition. Staff was very friendly, helpful and accommodating in changing my vehicle type last minute.

John R. 
Évaluation :
5

Greg was extremely helpful and worked with me to arrange my pick up at this location. Advised me on packing supplies. He made my rental a success!!!

Suzanne B. 
Évaluation :
5

Very efficient process from booking in the morning to picking up the truck and dropping it off. In addition, it was very reasonably priced. Super impressed with the process and the service was great!

Synda A. 
Évaluation :
5

There wasn't anything that I would change, everything went well with my pick up and return on the equipment that I needed, thank you very much and I will continue to use this dealership for my future needs

Roger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson K. 
Évaluation :
5

They had us dropping 43 minutes from our location, we seen this place stopped and the man working told us we could leave it there, as long as no one had it booked from the other place we was to drop. He checked for us and this place was 5 minutes from our location. It was awesome!!

ANTHONY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY W. 
Évaluation :
5

All was ready as promised and was a great price. Merci.

Christian D. 
Évaluation :
5

I moved my son from California to Chicago for medical School and having people go out of their way to help you is commendable.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy K. 
Évaluation :
4

Was a fairly smooth process however the computers were pocessing slow when i was there so it took longer than expected. If there were more than one employee working, i thinks the process would be better.

Curtis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
1

Most horrible experience ever. Will probably not ever rent again.

Ebony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi R. 
Évaluation :
5

The online check-ng was not working. I went inside and Greg was incredibly helpful with check-in and check-out. I will use this location again and tell others about the great service here.

Mathew U. 
Évaluation :
3

The system was completely not working so it caused long waits and extreme stress on the only employee working there. The employee, I believe his name was Cade, was very helpful and kept apologizing that everything was going so slow.

Brittany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
3

I couldn't do the 24/7 share because the app/site didn't work

Ana P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke K. 
Évaluation :
5

Awesome. Thank

Rita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor O. 
Évaluation :
5

The associate was very helpful and explained everything perfectly. The facility was very clean and is being maintained very well. I feel confident that my belongings will be safe while being stored there.

Chloe H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique Z.  |  Premières impressions 
Évaluation :
5

The team at this location was amazing every step of the way!

Michele K.  |  Premières impressions 
Évaluation :
4

Confusion about lock / girl was new and tried to sell me one but online said came work one and then when o opened unit there was a nice letter with a new lock. She was new / maybe more training? Nice facility

Shari W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deneen c.  |  Premières impressions 
Évaluation :
5

Wish there had been more visible instructions on how to access unit without setting off the alarm. Everytime I open my unit the alarm goes off. This is why I answered no to question 3.

Robyn K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lora K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista R.  |  Premières impressions 
Évaluation :
5

Staff went above and beyond to help me. Very kind and attentive. Would recommend 100 %!!!

Paola R.  |  Premières impressions 
Évaluation :
5

Amazing experience. SUGGESTION: For loading and unloading support, U-haul might need to consider providing 'Automatic conveyor belt' facility (in the ladder provided with steps need to have conveyor belt ramp on one side and steps on the other side) to move goods to Upper level storage units for convenience.

Suresh R.  |  Premières impressions 
Évaluation :
5

New lockers were behind schedule and had to move into two separate units as a result. I could not wait.

Bill A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin P.  |  Premières impressions 
Évaluation :
5

we had been using a storage space at a different company. After seeing your facility we checked and found that we would pay less for a climate controlled space ! Moving in was wonderful! We were able to pull inside and unload, and they offered carts to facilitate moving large items. The spaces are all well lit and exceptionally clean and well maintained. So glad we found this place!

Patricia H.  |  Premières impressions 
Évaluation :
5

I could not be happier with the move in experience. Courtney was very helpful and made sure we got into our unit. She also made sure I received credit for my free month for renting the UHaul trailer. The facility was very clean and well lit. Even the bathrooms were nice. I would highly recommend this facility for storing your extra stuff!

Scott K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

I'm very happy with the accommodations, conditions and location.

Ronald G.  |  Premières impressions 
Évaluation :
5

The staff is extremely knowledgeable and helpful!

Denise G.  |  Premières impressions 
Évaluation :
5

Greg was awesome. The truck rental went great and moving into this beautiful new facility was easy. Merci.

Steve C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

very clean and accessible location.

Carl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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