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William H.Customer Reviews for U-Haul Moving & Storage of Lincoln Park
Testimonials From Recent Customers
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Amine I believe her name waa she was so helpful and patient with me. And I loved the help I had getting my stuff into my storage unit
Anastasia S.Clean inside l was Chose an extra $20 do you like to know why
Robert M.Have represented ask, why are you renting a vehicle? The truck, I rented do not have a ramp. A ramp would made the move easier. I did not know, the 10 Truck didn't come with ramp. Need to state, what equipment comes with each Truck size.
C Kimberly M.Roaches in the truck.
Ginger M.Not a thing. The staff at U-Haul was wonderful to work with. They answered all of my questions and was very helpful and patients with all the customer. Thank yo U-Haul for all of my moving needs.
John M.Get better customer service in the phones. Not take 47-57 minutes to answer calls
Bill R.My check in was wonderful! The guy went over and above and was pleasant. The lady who checked me out was rude!!! I put in for a callback from Uhaul!
Dwane S.I was late to my reservation and it was given away without any warning or notice. Took an hour of time to secure a van instead of the reserved boxtruck. Notice is necessary, a head's up that my reservation was at risk of being cancelled would have given me time to plan accordingly.
Andrew S.Rented a broken dolly took forever to get the truck even though I did everything online before hand employees to busy argue with everyone who walked in the door
Jason F.Excellent Customer Service. Employees were friendly and informative. Answered any questions I had. Explained Storage Unit hours and rules. Advised getting insurance, which I bought. Very happy as a customer.
sandra b. | Premières impressionsservice was excellent
Joette D.They couldn't get the payment schedule together causing me unnecessary calls to the bank and their home office
IDA B. | Expérience généralePassenger side mirror would not adjust in or out and would turn down with the wind. This limited my visibility. Also, my pickup location changed twice from my original reservation location which cost me substantially more for cab fare from airport. Original location was only two roads east of airport. Final pickup location was on the east side of Detroit. The cab cost me $65 more.
Gary V.Everybody on your team are perfect as they can I never have a problem and I always ride the extra 20 miles to go to you I have been going to this location since I came here from Florida 5 years ago or 6 years ago
Lawrence M.The manager at this location gave us fantastic service.
letitia H.Nothing. Your employees were great.
cliff B.The passenger side mirror was tied together with a rope flopped in the wind and made the trip more difficult.
William K.Very helpful staff, quick service and always professional! I will always be a customer to this UHaul.
KAILAH W. | Expérience généraleTell your employees to put their phone away while helping a customer. The man didn't make eye contact one time with me he seat there rapping and scrolling through his phone very poor customer service
Nicole R.There was one guy working this morning. Several people in line. Everyone was understanding and he did a great job getting us all handled.
CHAD EUGENE R.Possibly have more workers so when the stores supposed to be open there's not a long line of people waiting for 15 to 20 minutes to get there equipment
Malik H.The truck stalled out. I was on hold for 45 minutes the customrr service person put me bk on hold to start all over. Phone died. All in a bad area it was horriffic! 3,5 hour wait!
TRACY LYNN C.The cargo van I thought I had rented was not available. It was a hassle after that. But I want to thank the mature person who finally got me on my way with at least a pick up . truck. The younger guy on duty appeared be to be ready to let me go with nothing. My greatest appreciation to the service coordinator on my contract he went over and above. I truly appreciate his customer service comentment.
DENISE P.Everything went smoothly
GREGORY A.Don't charge more then your receipt
Ahmad Z.Since I moved here from Florida three and a half years ago this company has always taken care of my needs at A1 rating and I've moved with quite a few companies not the name names
Lawrence M.I needed the truck for 4 hours more than the alloted time and had to pay for another full day. I was told it shouldn't be an issue when I made the phone reservation. This was overpriced. But, the gentleman who checked us in and out was very helpful and kind.
Tiffany T.The salesman was very professional and helpful. Merci.
Ronald G.showed up at 7, staff didnt show up until 8:45. didnt get the uhual until 9:30. complete waist of time.
Max F.Only that they don't separated the right Truck
Roberto H.Off hours procedure could be made better.
Mujib A.Bad location, ghetto, disorganized, lost the keys to the truck and tried to blame me!!!!!!! POOR SERVICE and not kept clean. The workers are lazy and don't want to do their jobs.
sierra G.Nothing,very much appreciated
Lucuan J.The young lady that was working there went out of her way to help and even called later in the day when an AT hauler came in. She didn't have to call because we had set it up for the next day but when the trailer was returned, she called, and I was able to pick it up that day.
Donald S.I rent trailers from U-Haul often, very satisfied..
JEFFERY ERIC P.It was extremely busy. Only 2 staff and a huge line. The issue was one couple trying to rent a storage unit took forever with one staff and another person took forever arranging a rental. She had to call several people to get someone as a back up person to contact.
William H.There was only one employee behind the counter but her service was phenomenal. Can't remember her name for the life of me but her service is why I would come back.
Cameron P.Everything was perfect, THANKS
willa M.Charge 5 or 10 bucks to anyone who brings back a dirty truck or trailer, clean it or take it off next renters bill.
Joseph G.There was nothing to improve. The staff is excellent and trucks well maintained.
RAQUEL LYNETTE G.Learn your products and what the actual cost will be on everything rented
Brian L.Everything was great.. the young lady that works there did a WONDERFUL job helping me with my check in and out
Michael V.My experience with Ameena was great. She was courteous and supplied me with everything I needed. Great job.
Charles R.This is only location I use, close and convenient for me. Staff always on point.â¤ï¸
Gerardo S.Properly staff the location, keep known local trouble makers from entering office area, upgrade office equipment and practice good housekeeping and public safety.
Robert R.There was a very good employee there. I remember that she said her name was Amina.. she was really a special person
yunes A.The Manager and service representatives are Professional knowledgeable impeccable and informative to customers. Very Clean location.
STEPHANIE CEDTRI J.Nothing.......service was great and friendly. Won't go anywhere else.
William C.She provided excellent customer service. Wish I knew her name
Consuelo P.I paid for a utility dolly and 1 dozen moving blankets. Was told everything was ready to go. Once I got home there supplies were not there. I called but they could not deliver them. I had loaders ready to go with no dolly. Had to send a friend to pick up the supplies which caused a delay in the move.
Donald S.I wouldn't change a thing. The staff were very helpful, friendly and professional. While waiting my turn in line, I observed an interaction with one clerk with some customers with a large box order and listened as she patiently explained the sizes, features and prices of each. She then proceeded to ask if they needed packing material or tape. Meanwhile, another employee was observed wiping down then entire counter area, keyboards and telephones etc. I was unfamiliar with the rental process with respect to my phone interaction. My clerk walked me through it without hesitation, annoyance or being condescending. She then directed me to the car hauler that I needed, made all of the necessary connections, insured that I was comfortable, took a picture of my rig/connections (for liability I presume) and thanked me for my patronage. In short, I received the customer service that I would like to receive but didn't truly expect. As a result, I was pleasantly surprised, very pleased and will certainly rent again from this branch in the future.
JAMES A.I've been with you all two years I believe and I really don't see a problem that you all have to improve you all do a great job and thank you for being there for me
Phyllis M.The guy working the counter kept trying to get me to accept and sign for extra charges I didn't want.
James L.Manager is so friendly
leticia A.Thanks
Nestor C.Waited 40min to pick up a trailer with reservation, with only 1 other person there, Saturday morning is not when I would ever go there again.
Steve P.I turned the truck back in saturday evening 4/30/2022. It is now monday 5/2/2022. I am still waiting for the transaction to process so I can get my money back that was held when I picked the truck up and this is an inconvenience. I feel the final transaction should be processed within 24 hours.
Fred B.The lady who was working was very professional she was dealing with a customer who was being real rude to her, she kept it so polite I commend her.
Christopher J.The guy wasn't helpful at all. He definitely wasn't in a hurry to help anyone.
Jason H.Very comfortable with the services and Very professional staff.
Donnell H. | Premières impressionsStaff was very friendly and helpful.
jason s. | Expérience généraleVery helpful and understanding
ryan m. | Expérience généraleI had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!
Melissa H. | Expérience généraleAmazing
Katherine D. | Premières impressionsMy unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.
Jennifer R. | Online Move InI feel that if people dont use the whole month on storage ,some rent money should be reinbursed
JESSICA RAE H. | Expérience généraleJust was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.
Sarah W. | Expérience généraleWas not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unit
Nikia F. | Premières impressionsLittle to high on the price
Jose S. | Expérience généraleEnrico ward
enriqo w. | Premières impressionsThank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.
GAYLE J. | Expérience généraleBoth the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.
Angela P. | Premières impressionsDecided it was time to move out since the price was being increased by more than 50 %
WILLIAM G. | Expérience généraleThere were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.
Arline w. | Expérience généraleNeed to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.
roynell g. | Premières impressionsAwesome place and helpful
Candice M. | Premières impressionsJust trully loved the attendants. Tammy looks out for you.
Marcia T. | Expérience généralethey went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much
Loretta R. | Expérience généraleI love the lady who runs this office!
Leslie G. | Expérience généraleI want to thank you for all you done for me and my things
latsha a. | Expérience généraleExcellent service à la clientèle.
katrina h. | Premières impressionsI must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.
Valencia D. | Expérience généraleThe storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.
Jennifer B. | Expérience généraleI rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service
denise c. | Expérience généraleGreat ppl great attitude and great customer service
David R. | Premières impressionsI was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB
Juanita J. | Expérience généraleThe older caucasian lady was very grumpy......
CYNTHIA H. | Expérience généraleTammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!
Antoine B. | Expérience généraleGood.
Laron J. | Expérience généraleGet not gain excess to storage unit because electrical problem with code lock can I get in after 5pm
Lashawnda M. | Premières impressionsJust needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?
PATRICIA S. | Expérience généraleThe staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff
Shamonik W. | RéservationStaff was very helpful and friendly.
brian d. | Expérience généraleGood service.
tara l. | RéservationJarrod was very helpful!
Linda D. | RéservationFor the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available
Urena G. | Expérience généraleUnorganized young tall white guy very rude, not helpful at all . Fort street location
Winifred H. | Expérience généraleThis is my favorite uhual to come too.
LATOYA S. | Expérience généraleGreat Customer Service
Tina W. | RéservationI rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.
CARLITA B. | Expérience généraleThanks
Marcia M. | Expérience généraleNo problems.
MICHEL D. | Expérience générale