Évaluations des clients U-Haul Moving & Storage of Lincoln Park

Great service- no issues - would rent from there again!

Truck was in need of repairs. Brake pedal fell to the floor while braking. Power steering didn't work for most of the rental. Employees were professional, helpful, and friendly.

Explain equipment better. Had to figure out how to secure Vehicle to trailer myself. Low 6-12-24 hour rental periods.

Have spare keys

Tammy was great and very helpful

I was told there was after hours drop off the 1-800 # advised me this location doesn't have that service. When I contacted the location the next day I was advised that it was a corporate problem.

Thanks so much for the kind and safe service

The location is a good place to be for the South side of the Detroit area. The staff are helpful and friendly. Thank you U-Haul for the location.

The personnel at the store was ok but my truck was filthy and smelt like cigarettes. I just left because I had an event..I did write it before I departed with the truck

Continue to be the customer friendly professionals that you are to our community...

Got my truck in before 4 pm but they ran it in at 445 so it caused me to be charged an extra day.

The location manager is one of the best people to work with at this location. No improvement is needed!!!!

Not sure the what here name is but was absolutely not friendly or welcoming at all. She is the supervisor at the Lincoln park, Michigan location. Very cocky, short blond caucasian woman! All I had asked were was a simple question, ends up giving me attitude, very rude lady. Based on the vehicle I drove and the not so friendly customer service I will never rent U-Haul again and go to Penske!

brought the truck back with the gas exactly where it was when i got it and they slapped a $75 charge on my bill for fuel .. uhaul has now lost a customer ...penske for me from now on

The people are great! It was very clean! Will go there next time I'm in need of a truck or supplies!

The manager was a big help.

Tammy was great, went above & beyond, hooked up our trailer herself as the other employee was busy with another customer. Store was neat & clean, very well managed. The young man at my return was great also, polite & professional. Great experience for me, highly recommend.

I reserved a 26 foot truck with another location and when o went to pick it up I was told they did not have a truck available to me. There were two 26' trucks on site, I assume they were reserved by other people however if I was there and you had it reserved for me why would you not let me rent a truck. Very frustrating. I will not rent any equipment from uhaul ever again. The lady who helped me at the Fort street location was very helpful though and was able to rent me a truck however only for 4 hours which I was not able to get everything moved so I will be renting a trailer from another company to get the rest of my items moved.

The terms and conditions need to be explained better. Also what about maybe setting up something for business owners ONLY?

Another great experience. Friendly and professional service, very impressed.

I have rented trucks,vans, and and gotten a number of propane refills here. Always, great service.

Professional, pleasant and helpful service. Van was clean and in excellent condition. Will use again!

Could you let customers know that the truck does not have any dollys or straps in them. I could have used one during my move. Thank you.

For me. Not a thing. The staff at U-Haul were very helpful to me and all of the needs for me. Thank you U-Haul for being in the neighborhood.

Nothing I can think of..the staff was polite..knowledgeable..and very helpful to not only myself..but to others there at the same time I was. I will be a return customer in the future for sure at this location.

The Staff was Excellent

This location needs zero Improvements I had a smooth rental experience.

Some how your exuberant rates, cost more than my budget allowed. I wound up paying more instead of receiving a return on my deposit. Felt the math might be shady, that's important.

Extra charge on my bill. Called the 800 number and the store number and no luck. Will be emailing uhaul next.

I will never go back so unprofessional the manager is the most uncomfortable person I have met. I have been there maybe 4 time she just gets worse. I did my best not to go there that day I WILL NEVER GO BACK.

when i returned the trailer did not get a receipt. Was told it would be emailed but i have never received it.

Doing a difficult time in my families life and when we needed someone to come through for us U-Haul came through fourth Street U-Haul was excellent now for the U-Haul that was on Joy Road in Warwick I gave that a very poor rating the guy name is Sean he was very rude and unprofessional regardless if I had a reservation or not he didn't care

The lady who helped me was great. I don't like that online mobile pick up, it's not simple enough.

Management was great!

they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much

The lady was very helpful and didn't get upset with me making changes to my reservation. Thank you!

The manager and staff are the greatest 🙏🏾

I love the lady who runs this office!

On more than 1 occasion I have a issue with Tammy the GM, and I actually work for the company at a different store. Listen to the customer and handle things accordingly with taking payments. I bring the equipment back clean and unscathed. I come to this location because it's convenient but if I'll take my business elsewhere.

U haul was not properly sealed at roof was raining and water was leaking onto our furniture was getting wet tag on dolly broke off which we did not use but still got charged tried explaining our problem to employee just ignored it and just kept telling me well this is the bill will not be renting uhaul from this location

Our truck had transmission issues. The Lincoln park employee was not happy to help anyone. The interior window and steering wheel of the truck were sticky and dirty.

Manager complained about being salaried, no one was wearing a mask.

Kind of felt like the transmission was slipping a lot on the truck but other then that I enjoyed my experience

Yes the gentleman in the morning was very busy and had no help but did a great job. When returning the trailer the lady was very polite.

Excellent service thank you

I have been very happy with U Haul over the years. Equipment is well thought out and tows very easily. It is reasonable to rent and makes any moving project much easier!

First off they switched my prepaid truck for no absolute reason I feel like it was discrimination they way she went about it then I got charged for a extra mile because he drove it from the back of the lot he had a attitude when time came to fix it and I feel like I still got ripped off because don't seem like they like black people that was what I got I called to complain but was on hold forever so I hung up and yes I was dealing with there general manager so to feel like that not a good experience

The girls outside doing the disinfecting were awesome. Really friendly. Was nice to return the unit to personable, happy people!

Keep hiring people who Are personable, and have good customer service skills.

I want to thank you for all you done for me and my things

Great customer service.

I must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.

The storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.

I rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service

Great ppl great attitude and great customer service

I was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB

The older caucasian lady was very grumpy......

Tammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!

Good.

Get not gain excess to storage unit because electrical problem with code lock can I get in after 5pm

Just needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?

The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff

Staff was very helpful and friendly.

Good service.

Jarrod was very helpful!

For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available

Unorganized young tall white guy very rude, not helpful at all . Fort street location

This is my favorite uhual to come too.

Great Customer Service

I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.

Thanks

No problems.