The truck stalled out. I was on hold for 45 minutes the customrr service person put me bk on hold to start all over. Phone died. All in a bad area it was horriffic! 3,5 hour wait!TRACY LYNN C.
Customer Reviews for U-Haul Moving & Storage of Lincoln Park
Pour nous contacter
Detroit, MI 48217
(N Of Outer Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The cargo van I thought I had rented was not available. It was a hassle after that. But I want to thank the mature person who finally got me on my way with at least a pick up . truck. The younger guy on duty appeared be to be ready to let me go with nothing. My greatest appreciation to the service coordinator on my contract he went over and above. I truly appreciate his customer service comentment.DENISE P.
Everything went smoothlyGREGORY A.
Le client n'a pas laissé de commentaire.Regina C. | Premières impressions
Le client n'a pas laissé de commentaire.patrick D.
Don't charge more then your receiptAhmad Z.
Since I moved here from Florida three and a half years ago this company has always taken care of my needs at A1 rating and I've moved with quite a few companies not the name namesLawrence M.
Le client n'a pas laissé de commentaire.JENAI J.
I needed the truck for 4 hours more than the alloted time and had to pay for another full day. I was told it shouldn't be an issue when I made the phone reservation. This was overpriced. But, the gentleman who checked us in and out was very helpful and kind.Tiffany T.
The salesman was very professional and helpful. Merci.Ronald G.
showed up at 7, staff didnt show up until 8:45. didnt get the uhual until 9:30. complete waist of time.Max F.
Only that they don't separated the right TruckRoberto H.
Off hours procedure could be made better.Mujib A.
Le client n'a pas laissé de commentaire.JULIUS RONALD C.
Bad location, ghetto, disorganized, lost the keys to the truck and tried to blame me!!!!!!! POOR SERVICE and not kept clean. The workers are lazy and don't want to do their jobs.sierra G.
Nothing,very much appreciatedLucuan J.
Le client n'a pas laissé de commentaire.alea T.
Le client n'a pas laissé de commentaire.Parthenia j H. | Premières impressions
Le client n'a pas laissé de commentaire.Renisia H.
Le client n'a pas laissé de commentaire.Karla H. | Expérience générale
The young lady that was working there went out of her way to help and even called later in the day when an AT hauler came in. She didn't have to call because we had set it up for the next day but when the trailer was returned, she called, and I was able to pick it up that day.Donald S.
Le client n'a pas laissé de commentaire.Kendra C.
I rent trailers from U-Haul often, very satisfied..JEFFERY ERIC P.
It was extremely busy. Only 2 staff and a huge line. The issue was one couple trying to rent a storage unit took forever with one staff and another person took forever arranging a rental. She had to call several people to get someone as a back up person to contact.William H.
Le client n'a pas laissé de commentaire.DARRYL BERNARD J.
Le client n'a pas laissé de commentaire.Ethan C.
There was only one employee behind the counter but her service was phenomenal. Can't remember her name for the life of me but her service is why I would come back.Cameron P.
Everything was perfect, THANKSwilla M.
Le client n'a pas laissé de commentaire.Consuelo P.
Le client n'a pas laissé de commentaire.Lisa F.
Le client n'a pas laissé de commentaire.Natesa B.
Le client n'a pas laissé de commentaire.david M.
Charge 5 or 10 bucks to anyone who brings back a dirty truck or trailer, clean it or take it off next renters bill.Joseph G.
There was nothing to improve. The staff is excellent and trucks well maintained.RAQUEL LYNETTE G.
Le client n'a pas laissé de commentaire.Maurice R.
Le client n'a pas laissé de commentaire.Nanette S.
Learn your products and what the actual cost will be on everything rentedBrian L.
Everything was great.. the young lady that works there did a WONDERFUL job helping me with my check in and outMichael V.
Le client n'a pas laissé de commentaire.Juan R.
My experience with Ameena was great. She was courteous and supplied me with everything I needed. Great job.Charles R.
Le client n'a pas laissé de commentaire.STEPHEN ALAN M.
This is only location I use, close and convenient for me. Staff always on point.â¤ï¸Gerardo S.
Le client n'a pas laissé de commentaire.TRANHAi R.
Le client n'a pas laissé de commentaire.Deborah B.
Properly staff the location, keep known local trouble makers from entering office area, upgrade office equipment and practice good housekeeping and public safety.Robert R.
There was a very good employee there. I remember that she said her name was Amina.. she was really a special personyunes A.
The Manager and service representatives are Professional knowledgeable impeccable and informative to customers. Very Clean location.STEPHANIE CEDTRI J.
Nothing.......service was great and friendly. Won't go anywhere else.William C.
She provided excellent customer service. Wish I knew her nameConsuelo P.
I paid for a utility dolly and 1 dozen moving blankets. Was told everything was ready to go. Once I got home there supplies were not there. I called but they could not deliver them. I had loaders ready to go with no dolly. Had to send a friend to pick up the supplies which caused a delay in the move.Donald S.
Le client n'a pas laissé de commentaire.JULIUS RONALD C.
I wouldn't change a thing. The staff were very helpful, friendly and professional. While waiting my turn in line, I observed an interaction with one clerk with some customers with a large box order and listened as she patiently explained the sizes, features and prices of each. She then proceeded to ask if they needed packing material or tape. Meanwhile, another employee was observed wiping down then entire counter area, keyboards and telephones etc. I was unfamiliar with the rental process with respect to my phone interaction. My clerk walked me through it without hesitation, annoyance or being condescending. She then directed me to the car hauler that I needed, made all of the necessary connections, insured that I was comfortable, took a picture of my rig/connections (for liability I presume) and thanked me for my patronage. In short, I received the customer service that I would like to receive but didn't truly expect. As a result, I was pleasantly surprised, very pleased and will certainly rent again from this branch in the future.JAMES A.
I've been with you all two years I believe and I really don't see a problem that you all have to improve you all do a great job and thank you for being there for mePhyllis M.
The guy working the counter kept trying to get me to accept and sign for extra charges I didn't want.James L.
Manager is so friendlyleticia A.
Le client n'a pas laissé de commentaire.Marta R.
Le client n'a pas laissé de commentaire.A.C A.
Waited 40min to pick up a trailer with reservation, with only 1 other person there, Saturday morning is not when I would ever go there again.Steve P.
I turned the truck back in saturday evening 4/30/2022. It is now monday 5/2/2022. I am still waiting for the transaction to process so I can get my money back that was held when I picked the truck up and this is an inconvenience. I feel the final transaction should be processed within 24 hours.Fred B.
Le client n'a pas laissé de commentaire.Walter J.
Le client n'a pas laissé de commentaire.Brandon K.
Le client n'a pas laissé de commentaire.Lawrence G.
Le client n'a pas laissé de commentaire.Frank F.
The lady who was working was very professional she was dealing with a customer who was being real rude to her, she kept it so polite I commend her.Christopher J.
Le client n'a pas laissé de commentaire.MUHAMMAD-SALMAN F.
Le client n'a pas laissé de commentaire.Stacy C.
The guy wasn't helpful at all. He definitely wasn't in a hurry to help anyone.Jason H.
People working were right on the spot and very helpful.Larry S.
great place you have here, was treated very well, you need more employees like this. She deserves a raiseMark P.
Le client n'a pas laissé de commentaire.Antoine L.
Le client n'a pas laissé de commentaire.Whitney M.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.Karen C.
Tried to rent a cargo van from another location closer to home four days in advance. They called me day of to delay by 2 hours, which I agreed to. Then when I showed up they still didn't have the van. Family member let me know about this location and I switched to this store. They had the van, handled the software issues that came up, and I was still able to make my appt to pick up my new stuff on time! Will definitely be coming back.Richard B.
Found the staff easy to work with and no issues with equipment.tony S.
Le client n'a pas laissé de commentaire.Devon P.
Charged 4,24 for some reason? I had replaced all the gas i used & returned the truck earlyErin S.
Everything was fine. Kevin was very helpful and courteous and knowledgeable.Michael B.
Le client n'a pas laissé de commentaire.TRACY LYNN C.
I reserved 8am contactless puck up. Movers were at my house at 830. When i checked in it showed i had to wait until 9am for a person. Kevin was excellent and when he realized what was going on made sure to open early and help me out. Only problem was i was an hour late getting truck and had to pray movers and extra 85$ for the wait. Overall i feel like I should be reimbursed for the issue.Jamie W.
Very comfortable with the services and Very professional staff.Donnell H. | Premières impressions
Please fix the reservation system the company has in place. I had my trailer reserved for 3 months ahead of time & was called two days before and they switched the location. Then they called AGAIN the day of & switched it to another location. Then once we picked it up we were informed that the drop off location had changed too! Unorganized to say the least.Tina K.
Le client n'a pas laissé de commentaire.ANTHONY LYNN S.
Staff was very friendly and helpful.jason s. | Expérience générale
Your web site for checking frustrating. Customer waittime totally unacceptableTresa P.
Faster serviceCassandra H.
The staff was very helpful and friendly . Would definitely come back to this location .David B.
Le client n'a pas laissé de commentaire.Juan P.
Truck needs new wiper blades. Dashboard had sticky residue on passenger side.joseph Z.
The staff was helpful and so friendly. They made the rental process quick and easy! Will definitely refer to friends and family!rosalie D.
Nothing y'all are perfect the worker are excellent!stephanie C.
Le client n'a pas laissé de commentaire.LaVerne M.
Nothing keep up the good workShelby W.
Easy process and fast install. Plug and playJesus A.
More workersdamonica C.
Excellent customer service and the manager and team took the time too explain everything to me and made my rental experience great. Definitely will use Uhaul again and will refer my family and friends.Carolyn M.
Everything was fine , but I received the truck on empty brought it back on a half like asked and never got my gas creditDamon H.
There was damage on the top of the truck that the pictures did not reaveal and they are trying to charge me for ittammy R.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.ALEX THOMAS A.
Le client n'a pas laissé de commentaire.Angel G.
Le client n'a pas laissé de commentaire.LORINA NICOLE-AN P.
Le client n'a pas laissé de commentaire.Eileen C.
Very helpful and understandingryan m. | Expérience générale
Nothing really to improve. Except maybe internet service. Employees said it frequently is not working properly. Everything else is/was great.JEFFERY ERIC P.
Le client n'a pas laissé de commentaire.monica y. | Expérience générale
I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!Melissa H. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly R. | Premières impressions
Le client n'a pas laissé de commentaire.Ophelia W. | Expérience générale
AmazingKatherine D. | Premières impressions
My unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.Jennifer R. | Online Move In
I feel that if people dont use the whole month on storage ,some rent money should be reinbursedJESSICA RAE H. | Expérience générale
Just was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.Sarah W. | Expérience générale
Was not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unitNikia F. | Premières impressions
Little to high on the priceJose S. | Expérience générale
Le client n'a pas laissé de commentaire.andrea P. | Expérience générale
Enrico wardenriqo w. | Premières impressions
Thank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.GAYLE J. | Expérience générale
Le client n'a pas laissé de commentaire.VICTORIA A. | Premières impressions
Both the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.Angela P. | Premières impressions
Decided it was time to move out since the price was being increased by more than 50 %WILLIAM G. | Expérience générale
Le client n'a pas laissé de commentaire.Mary Ann P. | Premières impressions
Le client n'a pas laissé de commentaire.Monica G. | Expérience générale
Le client n'a pas laissé de commentaire.JAMIL B. | Expérience générale
Le client n'a pas laissé de commentaire.Annmarie s. | Premières impressions
Le client n'a pas laissé de commentaire.JANE M. | Premières impressions
Le client n'a pas laissé de commentaire.benjamin c. | Expérience générale
Le client n'a pas laissé de commentaire.roberto m. | Expérience générale
Le client n'a pas laissé de commentaire.MERVIN O. | Premières impressions
Le client n'a pas laissé de commentaire.Brianna M. | Online Move In
Le client n'a pas laissé de commentaire.India B. | Premières impressions
There were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.Arline w. | Expérience générale
Le client n'a pas laissé de commentaire.Yoletta H. | Expérience générale
Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.roynell g. | Premières impressions
Le client n'a pas laissé de commentaire.Rhonda W. | Expérience générale
Le client n'a pas laissé de commentaire.Regina C. | Expérience générale
Le client n'a pas laissé de commentaire.Sonja F. | Expérience générale
Le client n'a pas laissé de commentaire.DARYL P. | Expérience générale
Awesome place and helpfulCandice M. | Premières impressions
Le client n'a pas laissé de commentaire.monica y. | Premières impressions
Just trully loved the attendants. Tammy looks out for you.Marcia T. | Expérience générale
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.joesph s. | Premières impressions
Le client n'a pas laissé de commentaire.Candice a. | Expérience générale
Le client n'a pas laissé de commentaire.kaith b. | Expérience générale
they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so muchLoretta R. | Expérience générale
I love the lady who runs this office!Leslie G. | Expérience générale
Le client n'a pas laissé de commentaire.Tasha A. | Premières impressions
Le client n'a pas laissé de commentaire.kristie H. | Premières impressions
I want to thank you for all you done for me and my thingslatsha a. | Expérience générale
Excellent service à la clientèle.katrina h. | Premières impressions
Le client n'a pas laissé de commentaire.Linda A. | Expérience générale
Le client n'a pas laissé de commentaire.Clyde R. | Expérience générale
I must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.Valencia D. | Expérience générale
The storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.Jennifer B. | Expérience générale
I rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great servicedenise c. | Expérience générale
Great ppl great attitude and great customer serviceDavid R. | Premières impressions
I was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOBJuanita J. | Expérience générale
The older caucasian lady was very grumpy......CYNTHIA H. | Expérience générale
Tammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!Antoine B. | Expérience générale
Good.Laron J. | Expérience générale
Get not gain excess to storage unit because electrical problem with code lock can I get in after 5pmLashawnda M. | Premières impressions
Just needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?PATRICIA S. | Expérience générale
The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staffShamonik W. | Réservation
Staff was very helpful and friendly.brian d. | Expérience générale
Good service.tara l. | Réservation
Jarrod was very helpful!Linda D. | Réservation
For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator availableUrena G. | Expérience générale
Unorganized young tall white guy very rude, not helpful at all . Fort street locationWinifred H. | Expérience générale
This is my favorite uhual to come too.LATOYA S. | Expérience générale
Great Customer ServiceTina W. | Réservation
I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.CARLITA B. | Expérience générale
ThanksMarcia M. | Expérience générale
No problems.MICHEL D. | Expérience générale
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Nous vendons des centaines de produits qui facilitent les déménagements!
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