Customer Reviews for U-Haul Moving & Storage of Lincoln Park

2 433 évaluations

3175 S Fort St   Detroit, MI 48217
(N Of Outer Dr)

(313) 382-2242

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 382-2242

3175 S Fort St
Detroit, MI 48217
(N Of Outer Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I've been shopping this location for years, always great service.

GERARDO ALONZO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIMANSHU G. 
Évaluation :
4

On Saturday I waited 10 minutes to make a reservation. But when I arrive Sunday it was ready for me and when I return Sunday afternoon drop off was exceptionally easy. Merci.

BOBBY DEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL ANTHONY A. 
Évaluation :
5

No change's needs, great experience, Thank you

DEBRA JEAN L. 
Évaluation :
5

Nothing friendly

AMBRIECE ELIZABE I. 
Évaluation :
5

Employee was great

LAGINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome S. 
Évaluation :
5

Excellent service

RICHARD JAMES B. 
Évaluation :
5

Everything was great!

KATHERINE DENISE G. 
Évaluation :
3

you really need to pay attention to sizes of trailers. The size that is stamped on trailer is not the true size! if it wasn't for me taking an actual measurement of the trailer, my project would have been a flop! you could tell the difference in size just by looking at two trailers that have stamped the same size. I was then charged a few more bucks for getting what i actually wanted? no big deal but still. Please check your light bulbs and replace as needed.

BRUNO NICOLA M. 
Évaluation :
2

I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!

Melissa H.  |  Expérience générale 
Évaluation :
1

The guy who checked me in was on his phone the whole time!! Must have been on a video call because he actually had me waiting while he got his phone to stand up using the keyboard so the woman on the other end could see him. This was around 10 / 10:05. He made me feel so uncomfortable and it was like I was interrupting his personal life. I have never felt so disrespected!!!

MELISSA ANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACHELLE REGINA B. 
Évaluation :
1

Brandon was very kind and helpful

Charming Amecia F. 
Évaluation :
5

Get more employees like the gentleman that helped me. Perhaps lower the cost a bit for local use.

GORDON VIRGIL H. 
Évaluation :
5

For the customer service and quality of the equipment I would recommend this UHaul site. It may have been in the fine print and I didn't see it, but I was not expecting a $30 fueling service fee in addition to $28,75 in fuel charges. You already charge $4,75/gallon for fuel, so why the extra fueling service fee? That was a big surprise. Should have stated that out front much more clearly.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR LUIS A. 
Évaluation :
5

Get more 10' trucks

NWABUEZE IKENNA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tammie W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATALIE JEAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ophelia W.  |  Expérience générale 
Évaluation :
2

Better customer service

MONIQUE AMELIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH WILLIAM-M W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM CHARLES F. 
Évaluation :
5

More than one rep assigning trucks on a Saturday.

TANYA MARIE C. 
Évaluation :
2

You need to retrain your employees to tell the truth when you ask for something there like for example I wanted the bolt kit with lock. I had already the hitch on my SUV. The guy that was there the longest lied and told me they ran out and that I could buy the lock separately from the $8,07 something seven dollars which was a lie he just wanted me to get me out of there the next day he looked it up and he did find one Complete bolt kit with the lock. So I said, can I exchange it since you guys screwed up since I asked you over 12 times each that I wanted the whole kit with the lock? He said, no because it's Bolt is used but that's the U Haul fault for not training your employees correctly, and I made a complaint and I did I want to get reimbursed for the lock alone or somebody needs to exchange my lock to the complete kit as I requested at time of purchase. Your employee said you did not have any kits when you did! I saw it the next day. Neither employees would look up to see if there was any kits in stock the date of purchase. I do have the complaint confirmation number: 3522237.

DIANE JOSEPHINE C. 
Évaluation :
1

Slow service, truck was not ready and had to stand on cold to wait for help.

AMECIA DELEA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN T. 
Évaluation :
4

Vehicle service light was on and check gas cap warning wouldn't go away. My agent checked the cap which appeared to be on properly with a newer looking gasket. The agent made my experience better than it otherwise would have been by genuinely caring and attentive. Vehicle was clean.

GORDON VIRGIL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMI AHMAD M. 
Évaluation :
5

Amazing

Katherine D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy O. 
Évaluation :
1

My unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.

Jennifer R.  |  Online Move In 
Évaluation :
5

I feel that if people dont use the whole month on storage ,some rent money should be reinbursed

JESSICA RAE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURELIO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACK HENRY C. 
Évaluation :
5

Nothing. I was pleased with their service.

JOHN ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANOIR JOSEPH A. 
Évaluation :
2

Costumer service not accurate. Need more training

NIKIA MAE F. 
Évaluation :
2

I told the agent that i have filled the truck with gas to the same level that I got the truck and asked her to check before I leave so I won't get overcharged and she told me that she has 4 truck a head of me to sanitize if I want to wait, then i was surprised to see there is a charge on the fuel!

KHALED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA ANN S. 
Évaluation :
3

Just was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.

Sarah W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON LAMONT M. 
Évaluation :
2

Was not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unit

Nikia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC DEJUAN J. 
Évaluation :
1

I got there yesterday at 9am when it opened at the guy who waited on me had me standing outside in the COLD for 10mins or longer before he opened the door. Once he opened the door customer serious was the worst. He never spoke to me nor asked how I was doing I will NEVER come to this location EVER again nor will I recommend it to anyone.

TERRELL ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY MAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNTREA LEVI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA LASHAWN B. 
Évaluation :
5

Little to high on the price

Jose S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA ELIZABETH M. 
Évaluation :
3

I had trouble understanding the instructions on how to return after hours. It needs to be a little easier

DEBORAH ELLEN C. 
Évaluation :
3

Faster service for hooking up the trailer to the vehicle.

MICHELLE LYNNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAVID JOSEPH D. 
Évaluation :
2

The truck wasn't very well taken care of. Seats were uncomfortable, head liner all ripped up. Interior panels broken window visor was broken and bouncing in the way. The electrical was flickering the dash light, heat stopped working for half my trip. The coolant was low and the dome light was missing a cover in the cargo area!

TATUM WILLIAM L. 
Évaluation :
5

I have rented three or four times from your company at this location and never had a problem I have actually helped me quite a few times so I would recommend them wholeheartedly

Lawrence M. 
Évaluation :
4

Internet Outage.

KEARRA LASHONE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES P. 
Évaluation :
1

Still was charged an extra day after the clerk told me I'll be ok if I bring the truck back before 10am. The truck was returned 9am. After running in circles the GM still haven't called. Thanks, but no thanks. I will not recommend this place.

EARL LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN EDWARD A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paige P. 
Évaluation :
5

Enrico ward

enriqo w.  |  Premières impressions 
Évaluation :
4

Good customer service

Laura B. 
Évaluation :
4

I would like to have my receipt sooner. It's been four hours and I don't have it in my email.

KIREEHA SHENEE P. 
Évaluation :
5

All the people working there as far as I'm concerned are doing the best job they could possibly do they all seem pretty organized and all his regular job responsibilities I would always recommend this site

Lawrence M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA A.  |  Premières impressions 
Évaluation :
4

Could cut time when times are busy,if you could hire some more people

ROSALIND LOUISE P. 
Évaluation :
5

Both the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.

Angela P.  |  Premières impressions 
Évaluation :
1

They didn't pull the truck out to bring it over for a walk around. I had to retrieve my truck from a cramped space parked between other trucks and signs. Employees were not knowledgeable about simple questions asked regarding storage. Would not recommend.

WILLIAM LOUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann P.  |  Premières impressions 
Évaluation :
5

Just keep doing what your doing !!! :>)

DEAN NORBERT W. 
Évaluation :
5

The lady at the counter was very helpful . There was a problem with my reservation and she was able to get it straightened out and still get me the truck I requested . Thank you .

Joe K. 
Évaluation :
5

Everything was just fine.

RONALD TAYLOR S. 
Évaluation :
3

Employee was alone assisting other customers. She did amazing considering it was just her.

DENNIS REGINAL A. 
Évaluation :
5

S.O.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY RICHARD D. 
Évaluation :
5

Stay the same

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet H. 
Évaluation :
4

The guy who helped me was great. They are a good team.

Nicholas S. 
Évaluation :
5

I would like to thank you the young man for his sales ability. He was professionally capable to convince me of what I need compared to what I want.

LACY MARC J. 
Évaluation :
5

There was a lady that was checked in before me. I feel like she either has complained or will complain so i would like to say the staff member did nothing wrong to her. She showed up an hour late for her reservation and disrupted the entire store. She treated the other customers horribly and the staff member horribly and he handled her professionally. I just hope this is acknowledged just in case she has submitted negative feedback.

EVAN CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAUDINE JANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

We could not return the truck on the link, it said we were putting in a lower mileage than we started with, which was not true, so we could not complete the return.

JUDY ANN R. 
Évaluation :
5

There was no dolly in the largest truck. Please don't let this happen again 🙏.

Mildred K. 
Évaluation :
1

I had an appointment to pick the trailer up at 7 a.m. the place open at 7 a.m. and there was no one there they did not open up to 8 a.m. and that put me one hour behind my schedule very disappointed with the service I would not recommend this place to anyone.

JOHNNY BRIJIE-DE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD LEE N. 
Évaluation :
5

All the staff there were helpful and very nice! I would recommend this place 100 %.

JILL ELAINE B. 
Évaluation :
5

Keep up the good work.

SUZANNE M T. 
Évaluation :
5

The young lady who was working was wonderful, give her a raise! Will be back soon

Munassar A. 
Évaluation :
5

Everything was great! The staff was very friendly and explained the rental process very well.

MARK EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deion D. 
Évaluation :
5

There's no notes or complaints. Each employee did a stellar job and I appreciate all of their help.

TOMISLAV M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD LEE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKIE IRENE C. 
Évaluation :
5

Give the nice afro American lady a raise very helpful and nice

IRVIN S. 
Évaluation :
5

Super efficient crew; the young lady who helped me get on the road was assisting another customer when she called me over got me up and running, which I really appreciated. Will definitely be coming back to this location

JOSHUAALEXANDER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
5

Amina was helpful, professional and polite. She made the experience easy.

MALEKABDUL-KADER M. 
Évaluation :
5

The smart phone transactions are nice - very little physical paperwork. The personnel worked around my unique logistical situation and made sure I got good value for the price. Also, this location (Lincoln Park) is very well stocked - I saw some things that I want/need. This will be my go-to spot for moving supplies and equipment!

KIRK RAYMOND G. 
Évaluation :
1

the person on the front desk was not helpful and she tried to deal with me in non respectful way. also, the when I returned back the truck, I asked her if there is some thing I should to do, she told me no, So, After I arrived my home, $22 was deducted from my credit from U-Haul, So I called the customer service about this charge, she told me because you didn't fill the gasoline, I told her the girl on the front desk didn't tell me this. However, this order number 21863154. for my future, I will not use U-Haul and I will recommend all my colleague in the university do not use it.

Rafat A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MERVIN O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

India B.  |  Premières impressions 
Évaluation :
3

Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.

roynell g.  |  Premières impressions 
Évaluation :
5

Awesome place and helpful

Candice M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

monica y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joesph s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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