Customer Reviews for U-Haul Moving & Storage of Lincoln Park

12 128 évaluations

1200 W Fullerton Ave   Chicago, IL 60614
(Across the st from DePaul University)

(773) 935-0620

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 8h pm
  • Dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(773) 935-0620

1200 W Fullerton Ave
Chicago, IL 60614
(Across the st from DePaul University)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 8h pm
  • Dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

desmond M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric M.  |  Premières impressions 
Évaluation :
1

Guy was a jerk when I dropped the trailer, also charged me for 7 days when he said he'd only charge for 6

Christopher W. 
Évaluation :
4

Expected discount. Mileage rates very high. Consider hourly rates too

Ann R. 
Évaluation :
5

The workers helping me on 6/30 were awesome!! Thank you everyone :)

Kaila D. 
Évaluation :
1

Again my scheduled drop location switched without notification. Entry into location poorly marked. I had to back out of lot into traffic because this entrance was only for trucks. I was told to go around block then pull up a ramp on side of building. Difficult to access. Truck blocking up ramp. Glad it was finished.

Thomas Y. 
Évaluation :
5

Very good experience here. Staff were very helpful.

Peter S. 
Évaluation :
3

I dropped the truck off and specifically told the attendant that I put $50 fuel and its a little over than what I received it with. About an hour later I receive an email that the gas was almost empty and was I charged over $100 for fuel & fees! I had to go back to uhaul and have them find the truck so they can check the gas again. It was over the correct mark and they told me I will be getting the credit back to my card….. Not sure if this is some kind of way to make extra money but I really didn't appreciate having to come back to the location.

Rosario M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane O.  |  Expérience générale 
Évaluation :
5

Very efficient return process.

Michael O. 
Évaluation :
5

The U-Haul facility at 1200 W. Fullerton is beautiful and marvelous. I stored a large number of boxes there for many, many months, and then visited numerous times as I gradually moved these boxes to a more permanent location. It was always a great pleasure to visit the facility. Every member of the staff was invariably as kind, courteous and helpful as can be. Every area of the building is neat, clean and tidy, and the security system always functioned perfectly and was very reassuring. Bravo to the management and staff of the Fullerton U-Haul. I cannot be any more pleased and satisfied to have been a customer there, and I'm delighted to have this opportunity to most highly recommend the 1200 W. Fullerton U-Haul storage facility. Merci.

Walter R.  |  Expérience générale 
Évaluation :
3

The trucks are parked all over the place in no organized manner, in the lot. There is no separate entry way for customers wanting to move in. We had to go through several randomly parked trucks across the whole lot, carrying really heavy furniture and boxes and that made the whole process super inconvenient and rough.

Karishma P.  |  Premières impressions 
Évaluation :
2

9:00 am on a Sunday. One person working two terminals at the check-out desk. He was obviously not happy and I don't blame him. Seven to eight renters waiting. Another four workers by the north bay sitting and talking nearly the entire time I was in line, about 40 minutes. Express check-in has very little time value, as I still had to check out at the (undermanned) desk for my trailer.

steve B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Easy in & out

Jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jianyue A. 
Évaluation :
1

Not only have the prices doubled in the past 3 years, the amount Uhaul sent in the Order Summary that showed how much I would pay at check out differed from what I was told at the counter. That is literally a scam. And charging $20 to drop off after hours? Other rental car services don't do this, especially after an overpriced trip.

Alyssa C. 
Évaluation :
1

Battery on car died, had to wait 3 hours for a service agent to jump the car. Very poor experience, and will not be using u-hall again

Kyle M. 
Évaluation :
4

Still waited in line despite online check in.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
1

Took me 10 minutes to check in and my dolly was not in the van when I picked it up

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith H. 
Évaluation :
5

Nothingâ€"friendly staff, helpful and explained everything really well. Return process was smooth and stress free.

Marko R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo T. 
Évaluation :
3

They tried to charge me $55 as fuel charge although I return the truck with almost same level of fuel. After discussion, it went down to $16. Have to be careful.

Shohei Y. 
Évaluation :
4

It is a convenient location and everyone was friendly and helpful. Given what the ram has to work with they keep it maintained and clean; but it is an older facility. The door in our unit was difficult to open as it leans with time and you have to hold it up. The place needs some upgrading but it serves it's purpose.

Jacob C.  |  Expérience générale 
Évaluation :
5

Very rapid check in process, staff is attentive and got me home quickly after my long day.

Jonah M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
5

Excellent service and no unpleasant surprises. I would recommend this location. I'd only suggest they clean the equipment, windshield, etc.

ALEX Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
3

Representative was rude and HVAC did not work

Marc K. 
Évaluation :
5

Good rental experience. Fast pick up and drop off, thank you.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
5

This is the BEST UHAOL Location in Chicago and the Staff are Extremely Helpful Courteous and Professional.

pedro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yury F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris C. 
Évaluation :
5

Check out and check in was efficient and simple. No issues with my reservation.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

Staff was very helpful and courteous.

Glenn G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meg P. 
Évaluation :
5

When we arrived to pick up the truck, all staff were friendly, helpful and very competent. So great to have good people help at a stressful time like moving!

Mark M. 
Évaluation :
4

Helpful and compotent staff

MARK ANTHONY H. 
Évaluation :
3

Unfriendly person don't know her name but she is everything except U haul employee

Zurab G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna H.  |  Online Move In 
Évaluation :
5

Kayla was very sweet & helpful

JO-ANNE F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jillian m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Quick check in

Doug R. 
Évaluation :
5

The Fullerton office is most courteous professional and Efficient

JOHN M. 
Évaluation :
5

This location is the one that was beyond helpful while helping us with a truck with a bad transmission. This location told us to contact UHaul corporate and gave us a lot of advice about what happened. We appreciate them greatly.

Hunter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie D. 
Évaluation :
4

The drop of process was very quick, easy and straight forward

Mireille B. 
Évaluation :
5

Everything was wonderful and the service was great

chester A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darletta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T. 
Évaluation :
5

My experience was very good. The only issue was the interior of the truck smelled like cigarette smoke.

Robert R. 
Évaluation :
5

Staff made it simple at drop off

Sarah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rahul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge O. 
Évaluation :
4

I picked up truck and after driving it for a day to hotel to get packing -the low oil light comes on. I bought insurance but was specific to ask. If we got stuck someplace then u haul would come but we would need to move the furniture from one truck to another. I took it back and it was beyond low when he did the dipstick. Because of this …next time I'm going to ask they look at the oil while I'm there. This place was busy and it will no doubt piss people off in line but I was traveling over 1200 miles. What if something had happened?

Margaret M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter N G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne M. 
Évaluation :
4

Drop off was confusing as I would of liked to park for a minute and gather my things. I was told to exit and the man was in a hurry and I was confused if I was done. The Lincoln Park crew could of been friendlier.

Jackie W. 
Évaluation :
3

We returned our trailer after hours and the lot was completely full. I had to leave it on the street.

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mick D. 
Évaluation :
5

The Fullerton group is great and saved me a lot of trouble. However, this was all after the Ashland location did not prepare a truck for me for a reservation I had made over a month in advance. I had to use a 10 foot truck instead of 17 foot requiring an incredible extra amount of trips and working late into the night because of this. It then took 45 minutes to even get through for help. I was not appreciative of my overs experience. Thankful that the Fullerton location was understanding and accommodating.

Danny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad K. 
Évaluation :
1

Original reservation was to return at 1pm the next day, when picking up the truck was told it was 9am and the late fee policy will begin after then. Apparently this is store policy the 1st of each month in order to take stock of the vehicles, but in that case why would I be able to rent past that time at all? Also what a bad policy for a moving truck company to have when it's common sense apartment rental leases start and end on the 1st of months.

Gabriel T. 
Évaluation :
1

This experience was actually terrible. The staff was rude, unaccommodating and lazy. My truck was left with less that 3/4 tank of gas, and filthy. It contained all sorts of trash on the floor and the back of the truck was dirty. The staff also lied to me and said that there would be staff available after 8PM for helping me pack up the truck. Then, the website I HAD to use to return the truck was riddled with bugs and would not let me register a new account or find my work order. Had to use someone else's phone to troubleshoot the glitches. What a bad experience, not to mention spending $35 for less than 1/4 a tank.

Jonah B. 
Évaluation :
5

Great customer service. Very efficient and easy

Will M. 
Évaluation :
1

My uhaul experience was absolutely terrible. I reserved the truck at one location and then the morning of the big move I get an email to go to another location way out of the way to pick up my truck. I waited in line because so many people probably were rerouted there. Makes no sense I planned my trip and has the reservation for a location that didn't even matter.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire C. 
Évaluation :
5

I ONLY rent from this location when moving in the city, even though it often requires paying for a few extra miles. Inventory of equipment is always good. Staff is friendly and helpful.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
1

I got a cargo van with a pour maintained and after drove no less of 10 miles I had to call roadside assistance. I waste almost 3 hours of my day.

GLADYS R. 
Évaluation :
5

Customer service was on point

Ana Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

The only thing that could have been better would be having trailers closer to my home

Thomas D. 
Évaluation :
1

Charge for 3 gals more then needed

ALIJAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam F. 
Évaluation :
5

Used that facility twice over the last few weeks. Professional service with smile.

Darek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
3

I still have a storage unit with U-Haul. I did not leave. I was mistakenly being charged for two storage units when I only had one.

mary l.  |  Expérience générale 
Évaluation :
5

Front desk staff very professional and helpful. Manager on duty was very professional and understanding. I was a tenant for several years and never had an issue.

Ivan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dor L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

petra d.  |  Expérience générale 
Évaluation :
3

Access to the units is not convenient. The loading/unloading area is in an inconvenient alley. The building loading entrance is several feet above ground level. It would be very difficult or impossible to get large items from a truck into the building. The elevator doors frequently close and interrupt efforts to load/unload the elevator.

Larry D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D.  |  Premières impressions 
Évaluation :
4

I thought the prices were high considering the size but overall satisfied.

mary l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora R.  |  Premières impressions 
Évaluation :
5

Crystal was great, she made it effortless renting a storage unit. All the young guys working the vehicles were on top of everything getting the van ready and the van looked spotless they explained all the the paperwork and the vehicle. Over all it was such a great experience. Crystal is a good leader!

JOHN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Expérience générale 
Évaluation :
5

Rick was especIally helpful!

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvarina A.  |  Expérience générale 
Évaluation :
5

Rick was super-helpful and very customer-friendly. Explained the options, was flexible and offered a discount. Thanks Rick!

ted k.  |  Premières impressions 
Évaluation :
5

Every single team member at the facility went above and beyond with accommodating our needs. They were extremely helpful every time I spoke to them on the phone, I'm very willing to work out any issues we had with logistics. I am in a business where customer service is essential to its success. The service which I received throughout the process with this location was exceptional. Thank you for making this a seamless process. Please contact me if you have any further questions. Tom B.

tom b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annie r.  |  Expérience générale 
Évaluation :
5

Staff wonderful

Nancy P.  |  Premières impressions 
Évaluation :
5

no complaints staff was friendly and helpful which was much appreciated. Merci.

marshall p.  |  Premières impressions 
Évaluation :
5

Crystal was very easy to work with.

MArk E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xatavia H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nic B.  |  Expérience générale 
Évaluation :
2

I had a 15' truck and had to park outside the building with no street parking. The recommended alley was occupied by another truck. CSR was great but dragging my furniture up a long drive way/ramp was not something I was planning to do. Both the alley and driveway were not pedestrian friendly. I would like to suggest that the truck return area be used for guest instead of an alley.

JOSE D.  |  Premières impressions 
Évaluation :
5

Great facility. Easy access. Staff was accessible and quick with solutions. Clean environment.

emma d.  |  Premières impressions 
Évaluation :
4

Good staff

Maanav N.  |  Expérience générale 
Évaluation :
4

Staff is not very friendly especially the guy always up front. The guys in the back are nice.

emily t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob C.  |  Premières impressions 
Évaluation :
5

You guys are great! Friendly, professional & helpful even when things are hectic. When the unit I rented online wasn't what I envisioned, they quickly helped me find a different unit that would work. Just thoroughly impressed with this Uhaul and how it is run.

Lee U.  |  Expérience générale 
Évaluation :
3

The staff were fantastic, helpful and clearly working hard - give them a raise! The building and my storage unit were FILTHY. THIS LOCATION NEEDS SOME SERIOUS UPGRADING! I moved my stuff to your Lohan Square location which is much cleaner - both the over all building but especially the individual units.

Lisa S.  |  Expérience générale 
Évaluation :
1

It was a hassle to access my unit, and the parking lot was constantly way too full of uhaul trucks. There were times where I really needed to my access my unit, but could not. I am happy to be leaving.

Tyler Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amit t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexzondria t.  |  Expérience générale 
Évaluation :
5

Martin Mueller is a great asset to U-Haul. Please thank him again for me. Merci.

LINDA C.  |  Premières impressions 
Évaluation :
4

I would definitely use this facility again if needed and recommend it. Very easy process with helpful people. I even got a call when my monthly fee was about to be late, saving a charge - much appreciated.

francine w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason a.  |  Expérience générale 
Évaluation :
5

Chris was very helpful at helping me select a storage unit. I was very pleased with the overall experience.

Harriet C.  |  Premières impressions 
Évaluation :
3

Staff was not helpful when I first put my belongings into the unit. I reserved a storage unit that did not require stairs, and I received one with stairs. Unfriendly manager.

Valentina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nana a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abby W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samantha h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUNTER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mckengie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnab M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rutel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camillo T.  |  Expérience générale 
Évaluation :
1

The hinge of the door of my unit was bent went I received it. This made it extremely difficult to get in and out of my unit. Unacceptable how you rent units that are maintained like that. I will not be using Uhaul for storage again.

Luke L.  |  Expérience générale 
Évaluation :
5

The Lincoln Park location is great.

John M.  |  Premières impressions 
Évaluation :
2

The people were very helpful and hard working - no complaints about staff, although i could tell they have a lot to deal with in terms of the physical layout of this location. The customer evening access hours are too restrictive - 8pm is very inconvenient to deny access for loading or unloading. Most storage places allow at least til 9 or even til 11pm. Pleas reconsider these hours. Great availability of carts, smooth elevator and clear map and markings of storage units. However, the whole layout of the office - loading - drop off area is a nightmare. The building overall is very dirty (especially compared to most storage units) but my storage unit is gross! There are splatters of I-dont'-know-what on the wall, a giant rat trap in the corner by a wall of dirty chipped and flaking brick and paint. Your company needs to clean, repair, de-bug and repaint when a unit is emptied out - seriously. Most of that is basic maintenance. If there is a larger rat or mouse problem I'm sure that being addressed but how bad is it that there is a trap IN my unit? I'm concerned that there maybe rats or mice in my stuff while using this unit. I did not have time to address this with staff before I left town for the month. I didn't think i was going to have to take time to address such issues. I've rented vehicles form Uhaul several times over the years and have been happy with that service but I have to say if this is how your storage facilities are I am not inclined to use them again if even the basic cleanliness and appearance does not improve.

Lisa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G.  |  Premières impressions 
Évaluation :
3

Would be nice to have the option of choosing a storage unit and knowing if you are getting an upper unit before just being assigned. For light items an upper level is no issue, if you have heavier items, it would be better to be able to choose something a little more accessible

Donald F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

petra S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelsey Z.  |  Online Move In 
Évaluation :
5

This place made moving better. Everyone was friendly and helpful and hard working. It was honestly just really encouraging to see everyone trying so hard. The only critique is for the maps inside the storage units. Maybe it was just me, but I had a hard time understanding them, especially with respect to where the upper units were with respect to the lower units. Fantastic place though! Would highly reccommend. Thanks to you all!

Lee U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breda M.  |  Premières impressions 
Évaluation :
3

I don't know if it was just the weather or if the guy had a bad day, but he was just not helpful. He was kind of rude and only confused and made it harder to think about what I needed in the store. He insisted a queen sized bed would not fit in a 5x10x4 space but lo and behold it did! Same with all my extra large boxes that I stacked on top of each other. I think it was just a bad day but if I come into contact with that sort of behavior again, it'll just make my storage experience even more miserable than it already is. Everything was clean and well maintained. The temperature was just fine too.

Cayly C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tybie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L.  |  Premières impressions 
Évaluation :
5

One comment was I wish they were more specific about the type of storage unit I was getting.

PETER C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asaf B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kexin Y.  |  Premières impressions 
Évaluation :
2

The employees were helpful and kind. It's the location and inside setup. Too many rude customers, traffic on Fullerton, no space to really park to unload. And for the inside, I was in the second floor and then had to walk up stairs to get to my space. It was a rough moving day for me. The location convenience was good, and employees were great, but it's too small for what you all are trying to accommodate. Also, I considered adding another storage unit because I thought all of my stuff would not fit, but the online process was difficult. I had to set up another profile and do the process all over. Then, there was no guarantee I would have another unit nearby or in the same side of the building. I was so stressed.

Taylore M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenna B.  |  Expérience générale 
Évaluation :
1

Can’t access the unit before 7am despite the website clearly stating you can.

Maxwell D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvarina A.  |  Premières impressions 
Évaluation :
5

Great facility !

Gray S.  |  Expérience générale 
Évaluation :
5

Friendly staff!

SPENCER C.  |  Expérience générale 
Évaluation :
5

The team was awesome per usual

Andrew D.  |  Premières impressions 
Évaluation :
1

I reserved a storage facility for my 2-bedroom apartment and was given a very tiny unit that could not even fit a small portion of my belongings. We then had to repack them truck at the facility and go to another storage unit across town. Check in process was extremely slow and now I'm concerned I wasn't checked out properly because I keep receiving emails from the facility and I am not using a storage unit there.

Rachel M.  |  Premières impressions 
Évaluation :
1

Made reservation for June 27, UHaul documents confirmed June 27, but UHaul text said move in 6/17. Local facility has 6/17, missed move in date. Local facility made new reservation over the phone,. Access code originally sent is denied. Now stuck in 40 minute waiting line in office. Worst experience.

Sanford S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad H.  |  Online Move In 
Évaluation :
5

Wonderful System

Evan S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ananda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dabney R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scefi d.  |  Premières impressions 
Évaluation :
5

Maybe a sign letting pedestrians know how to get in the building. I walked around trying to find a "welcoming" door and decided to just walk through the garage. Over 2 days I met a guy and a mother/daughter on the street who looked lost and they were trying to figure out the same thing. Just a suggestion.

Erik G.  |  Premières impressions 
Évaluation :
4

Need to put up more signs alerting people that they will not have access if they don't check out. Not sure why you think it is effective to not allow a paying customer access to their belongings because they forgot to check out. It's really just poor customer service.

Jameson G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C.  |  Premières impressions 
Évaluation :
5

Donovan was super helpful! Great customer service!

Desiree M.  |  Premières impressions 
Évaluation :
4

A little pricey for the room given. But friendly staff and clean premises.

lauren m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavio R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J.  |  Premières impressions 
Évaluation :
1

The original unit I was given had a massive pole in the entry way, so there way no chance my dresser or any other large object I needed to store would've fit. Why even rent this out? Not to mention the unit I switched to, I had to take all my things up a staircase and then again lift everything up 3 ft to get it up into the unit. This was completely unlike what the online description was. I would have never chosen this. The facility has horrible flooring so the carts bounce. I watched someone else moving into a storage unit have their glassware fall off their cart and shatter. Absolutely worst storage experience of my life. Would not recommend.

Sarah H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Online Move In 
Évaluation :
3

I made a reservation for a specific size storage unit and I was given a different one. Staff was not friendly at all when asking for more information about this incident.

Valentina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G.  |  Expérience générale 
Évaluation :
5

Martin and Crystal are awesome to work with.

Stephanie H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ananya J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paulina L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taneka N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELBA T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichole B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia W.  |  Expérience générale 
Évaluation :
5

Convenient, safe, clean and courteous customer service! Easy and enjoyable interaction with U Haul.

Rob B.  |  Expérience générale 
Évaluation :
2

Online Drop off process is not convenient and complicated.

Chang Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mckengie S.  |  Premières impressions 
Évaluation :
5

Very convenient, simple, easy to follow. Merci.

Kyle J.  |  Online Move In 
Évaluation :
4

Staff were helpful and storage unit was accurately sized. The elevator is incredibly slow and also sometimes the door doesn't open on the 4th floor when it arrives on that floor.

Max E.  |  Expérience générale 
Évaluation :