There was in issue with the wire attachment on the trailer. The associate was very helpful quickly identified the problem and resolved it with amazing customer service and speed. Please give him a shout out for his amazing service! Merci
Jessica GCustomer Reviews for U-Haul Moving & Storage of Buffalo Grove
Testimonials From Recent Customers
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Justin was great. Very quick, efficient, and friendly. Overall a very good experience.
Glenn LThe tire was bald and we suffered a major blow out while on the road. I'm not sure who missed the routine maintenance of the trailer.
Stephen AI am writing this letter as a formal complaint regarding the unacceptable behavior exhibited by U-Haul representative, Justin F, at the Lincolnshire, Illinois location, on 4/14/2024 at approximately 10:40 AM. Upon my arrival at the U-Haul facility to return a trailer, I was dismayed by Mr. Justin F's disrespectful and unhelpful attitude. Despite being the sole customer present at the time, Mr. Justin F callously instructed me to manage the trailer return entirely on my own. When I politely requested assistance with unhooking the trailer (due to a torso injury), Mr. Justin F responded with disdain, rolling his eyes and dismissing my request. In a patronizing manner, Mr. Justin F insisted that unhooking the trailer was a simple task that I should be capable of performing independently. Despite my pleas for assistance, he begrudgingly agreed to provide a demonstration, but made it clear that I should not expect further assistance in the future. This behavior is deeply concerning and raises questions about the standard procedures for trailer returns during normal working hours at U-Haul locations. As a customer, I deliberately chose to return the trailer within these hours under the assumption that I would receive the necessary assistance from U-Haul staff. However, Mr. Justin F's negative attitude to provide basic support has left me feeling frustrated and undervalued. Furthermore, Mr. Justin F's implication that customers should be able to handle all aspects of trailer returns independently is both unreasonable and discriminatory, particularly towards individuals with physical limitation. I respectfully request that U-Haul management thoroughly investigate this matter and take appropriate improvement action against Mr. Justin F for his unprofessional conduct. Additionally, I urge you to clearly publish company policies regarding customer assistance during trailer returns process to ensure that all customers are treated with the respect and support they deserve.
DIDI WHelpful employees brought the truck to me and parked
Bakhodir Y | Expérience généraleJustin is always helpful.
guoqiang HRefund me for the extra gas I put in the truck. $$$. It is difficult to bring back a 26 ft truck at 3/4 full gas tank.
Michael SExcellent customer service and experienced staff. Joe helped me from beginning to end. He's so knowledgeable and hardworking. The facilities are extremely clean and organized. I would recommend this location to everyone. Merci!
Matara Feverything was fine.
bonnie tJoe "the pro" hitch installer was great. Thanks for your efforts.
Harry Gthis location is very modern and clean and the rates are very reasonable, the staff was very helpful and went above and beyond to find me the right size unit and gave me a lot of options.
Vanessa O | Premières impressionsI had a very horrible experience with the employee attending me this morning.he was so rude, i just ask questions but instead of answering me kindly and pleasantly, he was yelling at me like i was dumb! I will never recommend this area and never gonna come back anymore!
Jerry CThe facility is clean and run well. The office staff were very accommodating and helpful when leasing the storage location for winter storage of our RV trailer. The grounds are secured well with fencing and barriers. The gate was easily operated with a FOB provided to us or personal access code. We'll be using this facility again and told all of our friends who also have trailers that need storing.
MICHAEL D | Expérience généraleGreat and knowledgeable representative; very professional and helpful.
Mark SOutstanding !!! The U-Box and services exceeded all my expectations. Fantastic. I shipped mid-march from Chicago to Seattle. All interactions were professional, all items arrived on time, placed in the desired location, and all items were delivered without damage. And shipping was nearly half the cost. I had furniture and china. How about that!
Jeff SChris and the rest of the staff were knowledgeable and helpful.
therese GThe only knock was that the straps for the auto transporter were tangled in the latch system on both front sides from whomever previously rented it and very difficult to undo. That was frustrating.
Michael TKeep doing what you’re doing!
Angela JFriendly staff, the are fast doing your paper work.
OBEB A | Premières impressionsTrucks could use some updating. Windshield was cracked. No cruisecontrol. Connectivity for phone. Really could have used a back up camera
Joseph MThe staff was very friendly, and did a great job finding the perfect unit for me. This U-haul location is consistently the cleanest location around, and the staff is very friendly and helpful. I highly recommend this location.
Keller W | Premières impressionsThe online and in-app reservation experience was miserable, and in the end a complete failure. I had to wait for the location to open to be served by a staff member.
Stephen DIt was a great, easy experience. The lot was big and easy to maneuver. The inside was open and bright and clean. The staff was friendly and helpful. Not every U-Haul location is so lucky. Keep up the good work.
Robert GSuper customer service, awesome facility. Easy excess and security offering peace of mind. Thanks for the personal service.
Michael O | Premières impressionsFirst, the customer service and personnel touch is awesome. Second, the facility is spotless and has everything you need. Finally, having had to use U-Haul over the years, this experience was by far the best. Thanks
Michael ONothing - it was fast and perfect
Shahrookh CGreat experience and value. Thanks!
Michael MI have never had an issue with uhaul and I've used them for over 10 years. I recently dropped a vehicle off here and the employee was rude. The location I picked up the vehicle from gave me the wrong dolly which was not a problem for us. We didnt have any issues using the utility dolly to move the appliances. The employee Christopher S was yelling at me like it was our fault the location gave us the wrong dolly. He complained how he will have to do extra work because of this never once was concerned if we had trouble with the move because of the wrong dolly. He was acting like he was the customer and I was the employee the way he was yelling at me. He confirmed the gas was correct and I left. I knew after the interaction about the dolly I should have taken a picture of the condition of the vehicle. I called to complain about the dolly situation to toll free number and they refunded me the difference. Later today I was charged 48,1 for the gas being short when the employee said it was fine. I drove 31 miles, the truck has 40 gallons in a tank and uses 10 gallons per mile. I used 3 gallons and I have receipt proving I put in more than 3 gallons. Yet this location claims i used I used 5 gallons and didn't put any gas in. The truck came with less than 1/4 of a tank and the location states there was 1/8 of tank when I dropped it off. I called the location I picked it up from and they confirmed it was because the gas was short and that I received text message to come back before they charged me for the gas being under. I never received any messages. I only got an email. I tried calling the Buffalo Grove but no one was picking up so I called the Fullerton location. The manager there was extremely helpful. I have used the Fullerton location several times and never had an issue. I will never use the Buffalo Grove location and will go to another company if I can't use another location closer in the suburbs after my experience with Christopher S. He should not be working in customer service and needs to be retrained for his aggressive behavior. He lied was being deceitful about the gas to cause me inconvenience because of the dolly situation. I have never met someone being so spiteful at uhaul. I will continue to call this location until I speak to their general manager about how terrible his employee is.
Janet OI don't think there needs improvement, Justin F was great, very helpful, knowledgeable about everything, a pleasure to work with! Merci
Scott KFast, courteous service with the truck ready and waiting! Worked with Justin, a great experience was.
Michael MGreat job
eileen fNo issues
Richard TLe service a été excellent. If I am not mistaken it was Bob or Joe, he was incredibly knowledgeable about hitches and bike racks, and everything was done faster than expected.
Charles KGreat job!
ANGELA WThis facility has gone through changes in the last couple of years, continuing improvements which will ultimately end up looking like a super U-Haul The crew is friendly and knowledgeable keep up the good work
MICHAEL Dvery rude staff, no evidence provided, I will not use the service in this office again
Alexey Gn/a. Have not had any issues
John HNothing. All of the workers went above and beyond to make sure I was satisfied. The store was one of the cleanest locations I have been in, and the workers were very friendly. High recommended!
Keller WThanks for consistent sevice
John HWhen I started the trip within ten minutes the check engine light came on. I checked the fluid levels and they were good so I proceeded on my trip. When I arrived at my location I had some wet boxes and furniture. The truck leaked causing damage to a part of my record collection and an antique cedar chest. I was very disappointed in the quality of the rental a 20 ft truck
John LGive customers head’s up the process of returning equipment after business hours.
Maria LGreat staff and excellent security system
RONALD M | Expérience généraleThe U-Haul staff member I dealt with was friendly, professional, and very helpful.
Dan EQuick in and out. Knowledgeable staff
Jerome HPerfect
ATANAS KExcellent service, very nice and friendly people. Definitely will use this location again soon
Zbigniew BJoe is a very helpful manager. He answered all of our questions on a Sunday morning when we called about the facility. He also helped us choose a spot we felt comfortable in parking our RV. And he walked us through the access gate to make sure we had no problems with our codes or access into the lot. Great service!
MICHAEL D | Premières impressionsEvery time I was at the store the on-site manager seemed as if he didn't care one way or the other. No personality what so ever. I'll go back as needed but he isn't doing much to say "we're glad you selected u-haul".
Steven O | Expérience généraleJoe & his staff are excellent- very helpful professional and customer focused
RONALD M | Premières impressionsthe ultimate moving experience from Chicago 2 Montreal, congratulations U-Haul also big congratulations to the old gentleman at U-Haul/Buffalo Grove IL, he make it much easter for me
constantine k | Expérience généraleThe storage unit is very clean and well maintained!
Rey D | Expérience généraleWas unaware, there was no elevator when you looked online and you read the information it made it sound like there was an elevator for your convenience, but there was not
Clare B | Online Move InJoe, as the man in front is a perfect choice. His professionalism is strong. The way he treats customers is very much like you would expect from a family member. Joe is very helpful, informative and patient with customers. Plus, Joe seems to "do it all" as he moves throughout the campus with ease. Thank you Joe.
Bill t | Premières impressionsI’ve previously rented a truck at this facility and the staff was very helpful setting up our new storage bin for us.
Eric S | Premières impressionsEveryone at this location is outstanding and very helpful!
jay S | Online Move InThere was construction going on at this location and they never told the renters. My unit was outside and all my stuff got a layer of concrete dust. I called and received a credit quietly from U-Haul but I'm sure they upset all their customers.
Jonathan g | Expérience généraleTodo muy bien Gracias 🙏
Syliva M | Premières impressionsVery nice people and helpful.
john l | Premières impressionsTop notch service- above and beyond
Nathaniel G | Premières impressionsThe young man was very pleasant and helpful
Cynthia M | Expérience généraleWhen I selected this facility I did so because I was able to pre-reserve a 1st floor handicap accessible unit online and I also confirmed this was the case in the phone. When I arrived they re-assigned me to a second floor unit with no accessibility (this was an issue for us as we needed the accessibility function). The employee Joseph told me you can't really select a unit it's first come first serve. I was also supposed to receive a free lock at check-in Joseph told me that was not the case and charged me for a lock. Once he took me to the unit a lock was sitting there for me which he took away from me and said that wasn't mine even though the welcome letter had my name on it. I receive the same rude service from Joseph each dealing I had with him. He was rarely in the store and you had to find him in the garage or outside smoking. Finally the floors of the hallway to my unit had heavy mud tracked on the floors for weeks before I checked out so it was not being cleaned.
Brandon L | Expérience généraleReasonably priced and nice, helpful staff. No issues during 2-year storage period.
suzanne o | Expérience généraleChris did an wonderful job! I would highly recommend him to anyone!
William p | Premières impressionsThe monthly price went up. I am storing additional garage stuff at the monthly fee I almost can throw it out and buy new.
Daniel M | Premières impressionsOutstanding experience. Great price for super spacious unit 10x5 with very wide convenient door. No hidden fees or idiotic Admin Fees (like Public Storage) upon signing the agreement. Free lock. What can you dream about? Will make sure that everyone knows how much this company is better as compared to other competitors.
OLEKSANDR O | Online Move Inwas great place to store items. The carts they had to use made moving so much easier. The carts alone were life saving with how many trips they saved loading and unloading this locker.
David D | Expérience généraleThe facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!
JOSE M | Expérience généraleNot a satisfying experience by any definition.
paul h | Expérience généraleI’ve never experienced such bad vibes from a a a service person.
PAUL H | Premières impressionsGreat people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!
dave b | Expérience généraleGreat workers. Always helpful and friendly. Used this location many times with ZERO complaints.
JEAN S | Premières impressionsGood facilities, clean and safe... friendly staff ...can't ask for more..!
JOSE M | Premières impressionsOnly thing was there wasn’t a elevator to carry things to the second floor
Keianna W | Online Move InThis location needs workers with better Customer service skills. There was construction going on at this location to where the location was shutting down certain weeks without giving heads up. There were no emails, text messages, nor calls sent out. The staff was rude when it came to pulling into the location that was hard to access because of the construction. I was forced to move my items earlier than intended. As I just so happened to retreive some items one Friday (October 15th), I was told that I would not be able to retrieve any of my items after Monday (October 18th) because of more construction (This will be the second time this location was shut down for construction purposes) Had I not drove up there that Friday I would not have known that. To top it off, I was charged a $25 cleaning fee for basically using the dumpster at the facility. Only 3 items was placed in the dumpster at the facility, but no items would have been left behind had I been able to get the my things out at my normal intended date. Although the location was clean, the hassle was not worth the business.
DEON R | Expérience généraleJoe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.
Ricky L | Premières impressionsI don't have any negative experience, All around was great.
Elias c | Expérience généraleNice, informed support from your team. Much appreciated. Thanx Dave
dave b | Premières impressionsI reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn't mean you get it. It's first come first serve. I said well I am paying $10 more a month for that selection. He didn't give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.
Brandon L | Premières impressionsif you have a place to park your truck please let me know.
VALERIY H | Expérience généraleWorker went above and beyond helping check me into the locker and figuring out which was right quickly.
David D | Premières impressionsDid not catch the guy at the front, he was not a manager, but he was absolutely great.
jenna d | Premières impressionsJoe was wonderful and made the whole moving process much easier.
Kathleen L | Premières impressionsStorage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.
Lloyd G | Expérience généraleVery busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.
Eric R | Premières impressionsVery nice storage place. Even has alarms on each unit.
Richard J | Online Move InVery clean facility and helpful staff.
sheldon r | Expérience généraleBetter coordination between corporate and people on the floor
JOHNNY Q | Expérience généraleJoe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience
Jeff H | Premières impressionsChris did an excellent job--professional, competent, customer focused.
Gene S | Premières impressionsLove this facility and all the staff that work here!!! Special group of folks that help and support!!
Diane B | Expérience généraleEveryone was so sweet and helpful. Thank you!!
Diane B | Premières impressionsAwesome staff, very helpful! Has the right equipment for my needs.
Julio M | Expérience généraleJoe was a great help and has been for equipment rental, as well
David A | Expérience généraleVery easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience
JAMES G | Premières impressionsI don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.
Don C | Expérience généraleGot a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.
Don C | Premières impressionsWe had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.
Thomas P | Premières impressions3 years use. Awesome customer service. Exactly as advertised. Merci.
Alan C | Expérience généraleEvery person I dealt with was friendly and helpful. High marks to all for going over and above.
Scott E | Expérience généralealex is a great guy
Andrew F | Premières impressionsGuy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.
Anna L | Premières impressionsit was quick and easy to get signed up and put our items into storage
samuel f | Premières impressionsI really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.
robin G | Premières impressionsThe crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!
Sarah B | Expérience généraleAaaa
Scott K | Expérience généraleGREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.
Dianna D | Expérience généraleThe staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.
Linda B | Expérience généraleTyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!
Michael S | RéservationThe lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.
Pamela G | RéservationDefinitely recommend
Yordan D | Expérience généraleAll around great .. good value for your money with a very friendly staff
Pepper R | Expérience généraleAlex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.
David N | Expérience générale