Évaluations des clients U-Haul Moving & Storage of Litchfield Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Litchfield Park

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Justin U. le

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Had a reservation for 5 am with a digital check in. Arrived at 5:06 am, had my card charges and proceeded to the assigned truck only to find it was in a location that I couldn't possibly get it out without damaging at least 2 other vehicles. I called customer support, where I was in hold for a half an hour to be told they could assign me another truck but they would have to transfer me. THEY TRANSFERRED ME TO THE STORE THAT WAS CLOSED AND WOULDNT OPEN UNTIL 7 am. I called back and waited on hold for another 30 minutes, to be told there was nothing they could do and we would have to wait for the store to open, but they would give us $50 guarantee credit. WE WAITED 2 HOURS.... When the employee showed up they were not kind or apologetic, and took their time moving the truck. When we returned the truck 5 hours later (we reserved it for 16) we were told we would have to call a manager about the credit. Terrible transaction all around. Would not use this again.

gretchen g. le

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We were very happy to find a covered storage at a fair price , service was fast and efficient

Christian B. le

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Great service. Lots of selection.

Logan H. le

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Le client n'a pas laissé de commentaire.

Cameron C. le

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Great location. Easy in, easy out, friendly staff. Best Uhaul I have ever been to.

duane t. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

sandy b. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Ken B. le

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Joe Gomez who works for u-haul suggested for us to rent u-haul he was so convincing. That is the reason we went to uhaul

DAVID W. le

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Your after hours check in app is a joke. I tried for half an hour to log in and check in my trailer. The app continually kept going in circles. I dropped the trailer the night I was scheduled to and had to go back and finalize the return the next morning making extra use of my time, gas, and costing my money. Your new self check in app is a joke.

Natalie W. le

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Le client n'a pas laissé de commentaire.

marty b. le

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Keep up the good work.

Horace S. le

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I wish that u-haul would have listened to what happened and to make it right with me offer a discount on rental for three reasons not having truck and dolly when I made reservations, a defective tow dolly which I had to buy straps to secure my car, and having me run to two different city’s to pickup truck and tow dolly. Instead I got charge a late fee of $42 for being less than 2 hours late with 15’ truck. I rented two 15’ trucks, a car hauler, and a tow dolly, I spent a lot of money at u- haul.

jeff r. le

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Great service.

Alexander F. le

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The location on northern is always great. The gentleman that helped me out found my reservation. Got everything confirmed, walked me out to the trailer. Guided me straight back to it and set it all up. Great service. As far as what can be improved, the customer service agent in which I set up my reservation with over the phone had an attitude and made it sound as if I was unconvincing her day.

Charles K. le

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Stone chip in windshield that was annoying. A/C only worked some of the time. Otherwise truck was perfect.

mark b. le

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Le client n'a pas laissé de commentaire.

Carlos S. le

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Great customer service.

Janice R. le

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We had to speak with upper management to have our boxes delivered. Someone noted the system that we were pi king up our boxes in error. Was going to delay the delivery by three days. Was very stressful.

Jared W. le

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Le client n'a pas laissé de commentaire.

Byron R. le

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Le client n'a pas laissé de commentaire.

Phillip M. le

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Le client n'a pas laissé de commentaire.

ALEXANDER B. le

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Le client n'a pas laissé de commentaire.

Manuel C. le

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Excellent overall.

James David C. le

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Le client n'a pas laissé de commentaire.

Susan B. le

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Our contract indicated that our boxes would be stored in a "climate-controlled" facility. That was not true either when our goods were stored in Virginia nor at this facility.

JD D. le

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The person at the desk was great. Isiah was very helpful and nice. He is a real asset to the facility.

Roger L. le

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when i first called to set up time for pu of boxes to be delivered to Rainbow valley location was put on hold for 20 min and had to hang up and call back to talk to someone.

Wendy W. le

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Le client n'a pas laissé de commentaire.

lashaina h. le

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great place

joe v. le

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The gentleman that assisted us was very friendly, professional, and helpful. He physically showed us where our unit was located and explained all other benefits that UHAUL offers. Well done UHAUL!

carlton d. le

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It would have been helpful to have lighting actually within each individual unit.

jason w. le

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The staff and manager of this particular U-Haul location were absolutely wonderful all the way threw. One of the best overall business experiences I’ve had. I can not say enough about them! Thank u

Manuel C. le

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Everything was great!!

RICHARD W. le

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It's very hot in AZ so people would like to work before the sun comes up. The facility opens at six. It's starting to get hot. Earlier gate access would be great.

Carol M. le

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I rented climate control which was perfect for my valuable to protect from heat. Everytime I was there Lupita was always cleaning, inspecting and very nice to everyone. I would rent again if needed

Henry S. le

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Always have a great experience with uhaul. The customer service is the best! Give all of them a raise!

Henry S. le

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Great place with great services.

jerry v. le

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Very safe and clean place.

Leurik C. le

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Great help all around

robert m. le

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I don’t like that you can’t use any other lock than the round ones feels like a scam to make you buy these from you.

Sandra i. le

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Good attitudes and very customer service oriented even in the 119 degree weather. thank you for being the calm in the midst of our stormy move!

Francis M. le

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Excellent facility.

burnis w. le

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Everything went smoothly with my storage unit rental. Alk personel working were very professional

Edward V. le

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I have been a customer with the Litchfield Park uhaul location for a long time. Their staff will do their best to accommodate you and give you the best service even when they are short staffed.

Scott C. le

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Person that helped me was not very friendly.

HUGO P. le

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great experience at this location. personnel very attentive and professional.

Randy H. le

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Pleasant efficient counter crew that worked through the process quickly

Timothy G. le

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Everything was fine

Rochanne H. le

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Top notch employees and super clean and safe facility.

David S. le

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Thanks!

Francis M. le

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Everything worked out fine,

Deborah A. le

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I had a very great experience and I will recommend this location to anyone.

kevin g. le

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Some issues with employees knowing how to work the reservation system.

Glenn B. le

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Gravel and dirt lot makes for dust covered vehicles especially with street sweepers stirring it up. Entry gate left open often. Anyone can drive in.

Shawn T. le

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Best storage units and customer service I’ve had and this is my 9th time moving!

Randall O. le

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The best

darnell d. le

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This location did and provided everything that they said they would and on two occasions they went the extra mile. U-Haul Moving Litchfield Pk Hassel free experience after a cross country move, thanks

Sid R. le

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Great facility. Would use it again if ever needed.

thomas A. le

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Excellent facility! Staff always professional! Best of all, the cost good and reasonable!

Scott S. le

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I have nothing but good things to say about this U-Haul. The place was always clean and open when I needed to move stuff into or out of my storage locker. Price was right and the service was great.

donald m. le

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Overall it was a great experience. My belongings had been storage for nearly 2 years and by the end of it you couldn't tell. They were clean and kept at a cozy 80 degrees.

Evelyn K. le

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Thank you

Jim B. le

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The entire staff at this location was very friendly and extremely helpful. A great example of what excellent customer service should be patterned after.

celia j. le

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The process of getting a storage unit went very smoothly. The unit was cleaned right away and available for me. I also purchased many boxes there as the prices are better than other stores.

edward k. le

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The tenant with the road cleaning equipment has damaged the area around the clean out area causing a constant chuck hole with water in it requiring a red warning marker.

TOM Z. le

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Personnel who handled loading and unloading U-Box where helpful, friendly and knowledgeable. Really enjoyed working with them.

Kim W. le

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They were great making sure that my pod was received by my family again thank you

Timothy B. le

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I was very satisfied with the service I received in renting my RV storage space. Everyone was courteous and thorough.

Frank R. le

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Seriously clean

STEPHEN A. le

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John at the counter was very nice and quite helpful in completing my transaction in a timely manner.

James K. le

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Best Uhaul facility I have had the pleasure to deal with. Employees are efficient, respectful, and go the extra mile to create a wonderful experience.

ROB J. le

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We ran into to many obstacle, Delivering our U-box and unloading them. Only thing we got out of this was 1st month storage free. Was forced to store our Merchandise at this location.

Spencer K. le

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.

Michael S. le

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Overcharged me on everything. Not either money.

victor a. le

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Good customer service.

Sharon L. le

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Didn't worry about my unit During my Storage time . That was important to me.

ron g. le

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Was very good with the manager when we made reservations two weeks in advance. Just average at check in to get the truck and storage space. very slow returning truck. I still don't have my receipt.

Sherman W. le

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Ns

Andrew F. le

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We never had to go to the location. But the location did not call us when our items arrived. Seems like they did everything they could to get more months rent out of us.

Robert W. le

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I will use Uhaul again if I need storage.

Tony P. le

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Friendly and responsive .. clean facility .. easy to get around

Chuck k. le

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Very perfrostel and lead by manager of great Ability . U haul has been blessed with highly Qualify people great job!!!

jason w. le

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General Manager Mathew and his team were great! Will definitely recommend!

joanne k. le

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Everyone is very friendly. The floors were always mopped everyday and smelled clean and fresh. The staff even offered to help. I would highly recommend this u haul to my friends.

Richard c. le

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Matt is absolutely the best manager!!

richard d. le

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Prompt, polite, and very accommodating.

dinamarie m. le

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I shipped a pod across the country, NY to AZ.....very nice people, both places. I had no problems and would recommend to anyone to move this way...easy and convenient....

Jesse M. le

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Super helpful staff James I think is the guy who helped us

Tod D. le

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Drop off & pick up of container was a breeze.

Darrin D. le

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Everything I asked for with a smile

joe r. le

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Always kind and will to help

Jakeeta W. le

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Great service, helpful, and friendly

misty m. le

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They did a great job check out was fast and easy

Ramona C. le

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It was nice to have the storage so close

Evelyn K. le

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Very kind and helpful staff Thank you

MURRAY M. le

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It was a nice and convenient location that very well for me. Thank you

Scott H. le

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Delivery driver damaged our coated driveway the she dropped off U-box. I contacted the manager and he always promised to get right back to me, never happened. Will just dispute charge with card Co

Richard S. le

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Probably the easiest storage unti that I have ever rented.

Andrew J. le

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It was what I needed to store my extra stuff while I sold my house!

larry R. le

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Just awesome!

Traci L. le

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Staff was friendly but there was confusion about pick up time.

al c. le

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Happy to find a space available and Mathew represented your company and facility well.

Rhonda H. le

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They were very helpful.

earl c. le

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All employees at this facility were helpful and caring the place was very clean and homey excellent job by all

Rick G. le

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Thanks

Kate C. le

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Excellent service. Everything was ready when I arrived. Overall was very happy with experience.

cheryl b. le

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The service was fantastic! Office was clean.. The road back to the last row kept deteriorating so much I felt uncomfortable driving my car there. Large water puddles also were bad.

john r. le

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Everything went the way it should. No issues with good customer service.

Jesse C. le

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Never had any problems and everyone was friendly and helpful.

Jaqueline W. le

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Coming from a previous experience you guys were so amazing

Timothy D. le

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Great service

Lisa F. le

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I used your U Box program..it was very convenient.

jeff h. le

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Excellent facility and service. We stored household goods in their Climate Controlled Area for 6 months. Always very clean and very secure.

dean l. le

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Only issue encountered was the rolling gate into the RV area. The card reader had issues.

Alvin Q. le

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Great service, friendly, efficient staff, UBox fan for life!

Rick G. le

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Rented a truck from Houston Texas to phoenix Arizona. The truck ran very good no issues I would recommend this company again and again. A+ service.

lindon g. le

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Great olace for our boat for several years......

Andrew B. le

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The delivery woman was very nice and friendly. She also had very good suggestions on how to place the u-boxes.

dottie r. le

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All staff have been very friendly an very helpful it's a pleasure doing business with this Uhaul location.

Shane D. le

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Fantastic experience. Communication was great. Would highly recommend.

Richard c. le

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Matt was wonderful to me. He explained everything and answered all my questions

Lyn J. le

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Staff was EXCELLENT!!!!

MARCO O. le

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Very nice facility, they had my unbox ready fast in and out

Cynthia H. le

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The UHaul staff was AMAZING!!!!!!

Chelsey A. le

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Great service!

Jim B. le

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Good job. Only suggestion is in AZ you need more indoor storage especially 10x20 units.

LINDA H. le

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Great location and great customer service!!!

spencer r. le

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Thank you so much you are a life saver

Larry J. le

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I would definitely use Ubox again

Charles N. le

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I enjoyed my Uhaul experience

peter m. le

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I rented a unit for 4 months while moving. When I first signed up I gave them all my info and told the staff I would be using the unit for multiple months. After having a unit for 40 plus days, I re

James B. le

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Great Service all Around

sadie h. le

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Facility nice and clean. Like the air.

Carol W. le

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Really appreciate the cleaniness of the unit and being air cooled!

dennis n. le

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I would not hesitate to rent another storage unit from this facility. Always clean and staff was always polite and professional.

Ladonna M. le

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Very good service overall and pods arrived and delivered with no damage.

Robert S. le

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Matt and his crew were very helpful and worked to keep the place in great shape.

cynthia b. le

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This place was so clean!

Joseph S. le

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Our service was outstanding!! Thank you for making a stressful move, as easy as can be. You told us what and when things are going to be delivered. You kept us completely informed step by step.

Robert L. le

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Great experience

Martin V. le

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Very nice and secure place

Mike L. le

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The entire process far exceeded expectations. They kept me informed by email of U-box’s (2) location, and charges, as they moved from Minnesota to our home in Arizona. Highly recommend them.

Candace B. le

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N

raquel c. le

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Very nice and friendly staff. I highly recommend this place.

Jim E. le

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Pretty happy with everything. The door on my unit could use some work

gary b. le

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Good experience

pennylynn m. le

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I think the woman helping me was having a bad day, because she was curt with me and didn't seem interested in really helping me. I was confused about some issues and she didn't try to help.

Susan H. le

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Highly recommend

tina m. le

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none

Suzanne W. le

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Greatly appreciate the excellent customer service at this U-Haul!

MARLON H. le

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In early October we reserved a 10x15 unit Litchfield Park. Never received a confirmation number. Called to notify them of a date change and still NO confirmation number. Can't do business without it!!

Robert S. le

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Matt and his crew have been great to work with at the location.

Ashlee C. le

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Was very happy with my second experience using the Ubox.

Karen T. le

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I called to schedule delivery and pick up of two containers; excellent service! I did not go into a Uhaul facility, so I cannot answer those questions; there needs to be a "not applicable" option.

kim b. le

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I put my furniture in your facility while my home was being built. The fees were good, staff friendly and I appreciated the service. I have used trucks as well, thank you

michelle n. le

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Thank you for great service

Deborah D. le

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I had to call several numbers provided by U-Haul until I could find my U-box and have it delivered.

michelle n. le

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Coty was amazing and kind as we went through this process.

Jennifer C. le

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Units are clean and in good condition. Staff was helpful.

helena h. le

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Nice facility needs a little work on the driveway pavement but clean, friendlly and easy access

Terrie G. le

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Great experience

David C. le

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Thanks..Great Job!!

edward k. le

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Everything I contracted with from Seattle was done and completed when I arrived. Good job.

Trina D. le

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Our delivery and pick up women were fabulous!!

Dennis W. le

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We had transferred an U Haul box from WI to AZ. Service for storage and delivery went smooth, on time and without any damage to contents. Highly recommend U-Haul for any moving needs/supplies.

ted d m. le

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Thanks

MARLON H. le

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nice clean facility, manager was courtious and helpful.

Suzanne W. le

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I'm surprised to see how many customers do not read their contracts and then are surprised with unforeseen charges. ALWAYS read your contracts and ask questions if you do not understand the charges!

Brittany M. le

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Great facility, very clean, nice staff.

Ian S. le

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Great service and professionalism.

laurel b. le

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Customer service was excellent and our things were in great condition.

laurel b. le

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Customer service was excellent and our things were in great condition.

laurel b. le

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I never actually visited this U-Haul facility, but the customer service was excellent and our things in storage were in great condition.

Andrea Z. le

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The ladies and gentlemen that dropped the U Boxes off and picked up were professional and provided excellent service. Math, John and Debbie provided terrible customer service. Facility ? Are N/A.

Doran L. le

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We were very pleased with our dealings with this Uhaul facility and especially the manger. We had a couple of issues that we brought to the manager's attention and the issues were promptly resolved.

Paul c. le

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The folks at the Litchfield Park U-Haul facility were informative and very helpful. I would recommend this facility to anyone. Thank you (Mr Nunn) for your excellent service.

JOHN S. le

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Never had a problem with my vehicle stored on U-Haul premises. Been a Storage customer for over 10 years and will be back again fall of 2019. The staff has always accommodated my needs.

Steve S. le

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Mark was very courteous, understanding, and a great manager to work with. He took great care of us.

betty l. le

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The staff was always very friendly and professional. I was impressed with the cleanliness of the storage lockers.

Tim H. le

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thumbs up

Christopher W. le

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Great staff and location

Cheryl M. le

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Really pleased with my decision to send my belongings cross country via the U-pack. Quite delighted! Smooth transaction all the way through! Thank you U-Haul

Catherine T. le

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Friendly, knowledgeable people!

Maxwell R. le

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Good

Maxwell R. le

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Good

Tyrone C. le

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Met Matthew, he was super awesome. Thanks for all your help and advice.

Ed S. le

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The RV parking area was too dusty due to poor pavement and potholes. The self wash area was caked with mud and muddy water drains right in to the area I would have had to drive through.

julie b. le

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I can't comment on the facility itself as I wasn't ever at the location. All the staff & drivers I talked with were patient & helpful . I look forward to using U Haul again in the future.

STEVEN E. le

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Have used UHaul for truck rentals several times. The equipment is clean and ready to use. Always been treated very well. I now have rented a storage space for my RV. The facility is great!

lakia l. le

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Would not recommend this facility. Took 2 phone calls to Litchfield, & 1dispute, for this location to stop taking my money for storage I never had at this location.

George H. le

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Rates quoted online were not the rates allowed on day of rental. Milage rates online were .69 per mile, actual were .79

Gil D. le

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Staff was always helpful and knowledgeable..

Savannah C. le

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Never sent an email telling me that U-box had arrived at location, couldn’t find someone to help with my u-box so I had to drive back to the office. Employees friendly but place seems disorganized.

Daniel T. le

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This was my first time using UHaul Boxes. The whole process was better than the last time I used PODS. I had more control of when the UBoxes would be delivered and the cost was less.

william l. le

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The automatic payment system never worked and would cause late fees everytime I tried to set it up. The staff tried to assist but they could not figure out the problem either so they off set it for me

Jerzy S. le

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Uhaul is the best Thank you

don c. le

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They fit my need perfectly. Job well done.

david j. le

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I would recomend this uhaul facility to anyone.

Ed S. le

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I was very disappointed by the mess and mud back by the wash bay against the west RV storage wall. Too much mud and dirty standing water to drive through for storage of a clean RV.

DEBORAH C. le

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Great move-in - fast, efficient!

Grayling J. le

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Good experience

jose o. le

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The service to rent a storage unit is very slow. It took almost a half hour to rent a unit.

Maxwell R. le

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E

bob b. le

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the delivery person, a female, was extremely helpful. highly recommend commendation.

Jaqueline S. le

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While Josh was your manager we were extremely satisfied with this facility and your staff. The new manager Jesse is incredibly rude and unhelpful. It was more important for him to clean up trash than

Maxwell R. le

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Staff was helpful and friendly and they were really knowledgeable.

Patricia D. le

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Very friendly !! Storage locker clean

Bill S. le

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Jesse the manager assisted me. Very professional but seemed very stressed out. Not personable for being in a customer service position. But I have rented there before and will still do so.

susan s. le

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I did not have to go to the facility to pick up the boxes because we hired movers. However, the boxes were not delivered in time or even the right day. Overall, I wasn’t that pleased.

Carol W. le

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Clean unit. In Ariz, an air cooled storage is #1, but our unit is near the end of a hall with a row of windows around the corner, so it is warmer than other areas on the floor - still cool though.

james s. le

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Very helpful in getting us a rental storage.

WILLIAM D. le

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very professional and helpful

JACQUELINE M. le

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Russ and his team , provide excellent customer service and security.

Cynthia P. le

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Employees were very helpful and friendly

Frank R. le

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Clean...Staff is helpful. The carts available to load/unload your stuff is very helpful as well.

Erin U. le

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Very nice employees

HARRY B. le

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No issues until my last bill. I was 3 days late and a letter was sent to the back up person on my account. Why after 3 days was it sent, should be over 30 as told at account opening. Not happy.

dennis a. le

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None

Violet J H. le

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No need to visit facility itself. Had UBox delivered to home. Service representative was courteous and most helpful.

Susan M. le

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Just started contract 7/19 and got a move out email 7/22?? Assigned a unit that was locked. Assigned another unit but had access card issues twice. Staff not friendly and not overly helpful.

GINA S. le

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Very happy w all services

David B. le

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A little mix up on the delivery date. When the U-boxes were delivered the people were great.

PHILLIP ANDREW M. le

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Would have been nice if the phone calls would have gone to the correct person. I received a total of 4 and each time i had to give them my sons number who was on the receiving end.

barney a. le

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It was very easy and convenient we had a great experience

Chris W. le

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None

jim m. le

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We were disappointed to find that when we vacated one of our units, we were unable to be reimbursed for the unused portion of the month. We left the unit on the 16th and had just paid on 7/5/18.

DAWN l. le

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thank you for your service.

teodore r. le

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We thank you for the fast and friendly service you gave us , It made our day a lot Easter. Thanks

Robin W. le

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Did not go to the facility. Just had 3 Ubox’s delivered

John P. le

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Jp

FRANCIS B. le

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Our indoor storage building was well maintained and always clean.

Robert M. le

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RV Parking was very dusty, blacktop was always very dusty.

shawna m. le

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The location was well taken care of and the staff was always helpful and friendly.

Cathy H. le

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No issues at all. Everything went smoothly and on time.

josh g. le

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The checkout process was easy, the check in process not so much. The lady that helped check me in made me feel like I was more of an inconvenience than anything else & the reason I marked no for staff

GINO T. le

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From the moment I began renting my storage unit, almost 5 years ago, until the day I moved out, every person there was helpful and attentive. Thank you.

Byron S. le

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Entire staff was extremely helpful. Josh the manager went above and beyond our expectations for customer service and made our moving experience significantly more pleasant.

manuel c. le

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Highly recommend this location.

greg w. le

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Great facility, clean with easy access.

Keri T. le

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We rented UHaul pods from this location and the service was beyond excellent! All of the staff were so helpful and friendly. This was by far my easiest move yet thanks to them! Thank you!

patty J. le

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I used this storage for two years. Never had any problems and would definitely use again. Thank you.

roger m. le

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Staff professional and very helpful Thank you very much

DUANE W. le

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Yes, no questions do not do you justice. The amount of road dirt and rocks at the wash area is unacceptable. the facility security was haphazard, I came to an open gate as many times as it was closed.

Paul C. le

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Will use your services again in the future.

Leonard M. le

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Very nice facility with friendly workers.

Susan W. le

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We had 2 U Boxes that had been delivered early from North Carolina and the staff got them delivered to us the very same day we called. Everyone went above and beyond to have them dropped off.

jackie k. le

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The u haul pod was very easy and helpful I would definitely use it again!

ed k. le

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Did not like switch to answering service instead of talking with actual staff. Most of the time the answering service could not answer questions requiring travel to the storage site.

JACK D. le

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Well planned design of the facility. The loading/unloading dock was especially appreciated.

harold e. le

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Worked perfect for us

Kristina F. le

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Not air conditioned."Thermostat" always at same temp no matter when I came, storage items were full of dirt so how airtight is it?Mgmt not helpful, sent me all over place.Wouldnt store again there

Jerry S. le

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The staff at u haul were great!! A pleasure to work with.

Kay S. le

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Everybody was a so nice and friendly I will go back there again if I need☺👍

phillip r. le

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Only storage unit we have ever used that has carts to help you move your things in and out!

Michele s. le

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Great facility. Clean and well kept. Staff is absolutely awesome !

Nancy W. le

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Staff was very helpful.

Mary J. le

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Didn't see facility. I rented a UBox; moved from MA to AZ. The box arrived a week early, which was good. However when box delivered to home could not get into box because two bolts were not removed.

don j. le

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We were very happy with the service and the facility. Thank you

Todd S. le

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thank you