Évaluations des clients U-Haul Moving & Storage of Livermore
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Livermore
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Rosa G. le
This location was amazing! Dublin was TERRIBLE. I will never go to the Dublin location again, thanks for all of the help Livermore!! Dublin even forgot my dolly and Livermore helped me out. Thanks!
Carrie S. le
You can't improve on Uhaul's customer service. They are simply the best. Leslie and Erik were amazing. Erik was not even "on the clock" and noticing that we were a bit stressed out, he walked over to see if he could help us (outside the Uhaul center). Erik did not have to do this. He was hanging out in his car talking to his friend before business hours. So cool. Erik is a class act. Leslie was very receptive to our stress and got us on our way super fast to get to our appointment.
Yassir S. le
A/C was going in and out whole trip on a hot day :( Brakes on the truck seemed worn out because of that had couple of close calls on freeway. Had to drive really slow with a broken air conditioning
Janet D. le
Trailer was given away without contacting me. Not good at all. Very disappointed.
Howard R. le
Better equipment, more attentive service. The trailer was junk, very small wheels, I was worried all weekend that I would lose a bearing just because they were so small. Tie hooks were limited and poorly positioned making it tough to secure a super bike. Bunch of pine needles in it when I picked it up. When I returned it, signs said to wait with equipment but nobody came out; I had to go find someone. I guess the joke’s on me because I constantly say I’ll never go back but always seem to.
Kirby L. le
The young lady who helped me was efficient, professional, and courteous. Her demeanor during a busy day made my hard day better.
Deena T. le
I was treated with absolute disrespect. My U-Haul was stolen and recovered and it took Livermore an entire week and me threatening a lawsuit just to contact the tow company for me to retrieve my belongings that was all the way in Sacramento. My email has been flooded with threats of police and police have been called saying I stole my next Uhaul rental. Livermore needs an entire recap of what customer service is really all about and how to treat human! Horrible experience I never would recommend anywhere or anyone's to Livermore
Marcin K. le
The only thing I have a minor issue with, is the time it took to approve my rental when I was doing online checkin. I'd also prefer to maybe upload things like my photo id earlier, and during the checkin just do a photo of myself. You could then match that against my preivously uploaded ID.
DIANA R. le
Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Thank you.
Scott T. le
person checking us out on Friday night, 6/28 (sorry did not get his name) was super friendly and helpful. Great experience.
Darryl Y. le
Needed a cargo van last minute and this place saved the day!!
Aaron H. le
It took an hour to get the truck. They had computer "issues". I was told I could pickup a truck here and they didnt have it available. My only option was a smaller cargo van. Extremely disappointed. Then they let me walk out without the moving blankets and furniture dolly I ordered. I wanted the add on insurance and due to their system issues they had trouble giving it to me. So I was told they would add it after I leave. Red flag for me. If my contract doesnt say I have the insurance, i dont have it. I cant believe they wanted me to leave without that on my paperwork.
Carlo C. le
Customer service was great and the transaction was very easy.
Bernard A. le
Nothing the customer service was excellent
James G. le
Better communication was unaware that container would be moved to another location for transit until I arrived. Instead of going to the location where items were loaded the first day I had to go to a different location the second day to add more items even though I was on the way. Was told if it didn’t get to the new location today it would not get there until a Monday and shipment would be late.
Jerry G. le
I did express check in and that helped speed up the process once I was at the U-Hual store to pick up the rental truck, Leslie helped me and was very polite and attentative in doing the rental process. I was in and out in about 15min and on my way.
Monte C. le
The fellows that helped me went beyond the call of duty to help me. Thanks a lot.
Armen H. le
Very supportive and helpful staff.
Doris M. le
There was only one employee helping several customers so it took us almost an hour to rent the trailer that we had reserved.
Jacqueline F. le
I had great service.
Rafael Z. le
Excellent
Rick M. le
We found your counter representatives and your web mail notifications to be fast, clear and very helpful to get us in our rental and on our way---I certainly give U-haul 10 stars out of 5 and also commend your obvious huge improvement over the years.
Roland M. le
Very friendly and well trained personnel. Top prepared equipment.
Julie S. le
The staff was very friendly but I was upset as they wanted me to travel to Fremont to pick up a auto transport I was unable to drive there so I had to leave my car in California
MEREDITH P. le
The manager forgot his name is very efficient this location made everything easy and painless!! Thank you !!
Heather R. le
Livermore UHaul team is very friendly and did a good job processing as it was a busy weekend.
Mike S. le
all good
Brad M. le
none
Torsten S. le
Courteous and helpful. Nothing to improve
FREDERICK J. le
The office clerk was not familiar enough with the systems to expedite the process and she failed to put the customer's needs before her own interest. I was there on Wednesday morning but she felt it was important to discuss the volume of business scheduled for the upcoming weekend with her boss prior to helping me. Additionally, the Uhaul internet system directed me to this location without warning after I had selected the Dublin location also the data failed to populate at this location and the system would not allow me to pre check in. If this had been my only encounter I'd find a different rental source.
Bruce C. le
Good experience. Felipe worked with us to get us set up.
Pat S. le
Pre-trip review was thorough and equipment was clean. Staff was friendly.
TIM D. le
The people were very nice and very professional. The place was very clean and organized.
GREG S. le
I keep getting emails about my rental there, including copies of invoices... but I live in Boston and have never rented from this location. I've reported this several times. Please get it together.
TAREC R. le
Felipe and his crew have excellent customer service and get you in & out fast.
Scott W. le
Equipment was great and so were the people how work there
Abdelkarim G. le
Good job guys keep going see you next time
Alma N. le
Excellent customer service!
Jim N. le
Insure that all employees have the overall integrity that “Charlotte” demonstrated today. Customer oriented, knowledgeable, experienced and a real asset to the success of UHaul !!!
Steven P. le
Super Friendly and helpful Have rented here many times Would recommend
Jessica W. le
The UHaul employee was prompt and knowledgeable, adjusting things as needed and, overall, provided a great experience. The employee that handled the return process was just as pleasant and helpful, making an overall great experience.
Patricia C. le
The pickup truck I rented was covered in mud, from the tires to the doirs, 6" thick. Someone had taken it off road and driven thru the mud like it was a 4 wheeler! I told the rental agent I didn't want to rent that filthy truck and asked if i could rent one of the 5 clean ones I had seen across the parking lot. He said NO. The pickup truck was dirty inside and reeked of cigarettes. There were other issues with renting from UHaul also, too many to mention.
Ed F. le
I especially liked the quick, friendly service. Moving was a hard day. Getting and returning the truck was the easy part.
MICHAEL R. le
The two guys work there they don’t know how to talk with costumes & living and they change me way high price I’m not happy with Livermore U haul location Thank you
John B. le
Nothing
Patrick W. le
great service and easy check in and out experience!
Brad S. le
Customer service was excellent. Needed to search for a customer service representative. I prefer writing the damage on a piece of paper as compared to using my phone.
Nolan H. le
It was very busy when I went in to pick up my rental. The location only had one clerk available with several folks in line so there was a bit of a wait. The clerk on duty was very friendly and efficient despite a couple of grumpy customers and I appreciated her attitude and efficiency.
brent d. le
Pick-up location changed at last minute and added 3 hour delay. Staff was friendly and helpful.
Eugenia R. le
The staff is always friendly, fast, and ready to help
Eric M. le
Always a great experience in and out very efficient and great staff.
Isaac C. le
Great service!
Brian L. le
The check in with my phone was an utter failure. It took nearly a half hour to get it to wrk and be verified. I had to start over twice, and when I tried to check the truck in after I was done I followed all the steps and then it said I had to start over. What a waste of time!!!
Robert C. le
great u-haul location. staff is very friendly and helpful. the only thing they maybe could improve is the time it takes from walking in to actually driving away with the trucks. issues with slow computers and under-staffing seems to be regular.
Katie W. le
N/A
Robin T. le
Online check in is awful. Your app is horrible and you expect everyone to have a great cell phone for check in. We could have checked in with a person much faster than your semi-functional app.
Brian T. le
Online 24-hr return did not work, it took 45 minutes on the phone with CS to get my truck turned in.
Natalie W. le
Self check in is nice. But the man that checked us in and did the inspection was very rude and no sense of customer service. He let us leave with bald tires! The older lady who assisted me when i brought the box trailer back was onsite by herself. She asked if i could help her lift the trailer off of the hitch. I hesitated at first but then felt bad because she looked as if she was in pain. So against my own judgment, i helped lift the box trailer off of my truck and in return, i hurt my back.
dwayne w. le
Person who connected trailer very informative and explained how to use and return.
Robert C. le
staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.
cathy H. le
On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation
Ashish K. le
Very convenient to reserve a space at a short notice.