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Steve TCustomer Reviews for U-Haul Moving & Storage of Livermore
Testimonials From Recent Customers
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Christine KThe staff are friendly and courteous!
Steve TWe were expecting to pick up the truck at another location and only received notice of a change in pickup location the day before. This created a substantial problem for us in terms of getting a ride to a location further away. We will probably hire a mover for the remainder of our move instead of 2 U-Haul trips
Egl BGreat Staff - Friendly & Professional!
Justin EIf all time changes can be made online itself on the app that would be good
Krishna Koverall great service
DARRELL KVery good
nema AManager is very nice and knowledgeable
Peter MExcellent
Jason Linstant drop off and great service.
Bill Hgreat support
Brian BI recieved the best customer service and the staff was very friendly. Respectful and I would recommend you 100 %
Pauline T | Expérience généraleI didn't receive the cart dolly I paid for.
Jennett MEverything from the check-in to return went perfectly .The trailer towed perfectly loaded and un-loaded
William MThe truck was booked online easily. When a change of time and size of truck was needed it was done my calling the 1800 # which also went smoothly. Overall it was a smooth experience. Merci
Krishna KVery quick service!
Numa IRien
peter mAwesome service and location are well run. I appreciated the assistance from the team and overall GREAT service.
William GNothing just keep it up thank u
ROBERT MI have mostly rented car trailers so cleanliness isn't an issue. I like the very simple online sign up and scheduling. Prices are good. Cheaper than owning one and trying to store it when not in use.
Mike PI was able to drop the vehicle off quickly. No issues with the truck. The personnel was attentive. Definitely would use them again.
Sandra TEverything was great!
Dean PEasy transaction to pick up a trailer for the day to take some things to the dump. Well run location and clean
Peter Mthe two representatives were thorough, respectful and made sure I was informed with check out.
Frank GVehicle was clean and ram well. Staff were professional, and whole process was very efficient
Michael SThe workers at the facility were very helpful with my questions and provided excellent assistants in every phase of my truck rental and storage unit.
Rosemary D | Online Move InGreat team @your Livermore facilities, site manager was present and approachable. Store was busy and he was training a new employee (1st day) yet Manager had control of sales floor and while I was waiting I didn't hear anyone complain. As a. Former Corporate Manager(ret) I would have tried to recruit this manager. Joel Cabrera Jcabrera70sf@gmail.com
Joel C | Expérience généraleCourteous and helpful staff
Willaim BVery professional and on time.
Connor WExcellent service, LOVE the Furniture Dolly rental.
DAVE GThe greeting could have been more upbeat and welcoming. Its your opportunity to impress and win business. I think the manager or employee should walk the renting customer out to their vehicle and explain a few things like where the gas goes in, how to do it. How the keys work etc...Look over the van with the renter. Upon return they should make an effort to great the arriving customer and help check them in. Don't sit behind the counter farthest from the customer and wait for them to find you. Customer service is king. When we returned the manager that helped with the rental in the morning walked right by us...didn't even look at us? When we went in the person there now didn't even budge to greet us. We had to track him down and we didn't understand why he didn't greet and check us in. Left us feeling like "What was that". Opportunity missed to let us know our business was appreciated? Not excited to come back or recommend?
Annette FThe u-haul representative who helped me was friendly and courteous.He provided excellent service and should be commended.
Ross VAwesome job. Simple and pain free process to rent and return the truck. Great customer service at this store
Kristin JMaybe have some hot coffee on the rainy cold mornings
Kerry BFriendly person
ketan sQuick and simple process.
Misty WExcellent
Gerald WYes hello, it would be nice if you check out this truck.. The steering has a problem. While driving it has a tendency to wander out of the lane. This is dangerous. I would recommend that your mechanic check out the steering components and get that repaired. This happens either with or without a load.. Service personnel at the counter did a great job getting me in and out.. Thanks!
Waymond WEverything was great. Especially the staff. Peet was the guy who helped me and he was excellent.
Mike GPhenomenal service!
Jalen RQuick and efficient- they didn't want me there any longer than I wanted to be there. Motorcycle trailer is one of the greatest designs ever
Ritchie JTo make it great for the next customers keep the crew the same and don’t change a thing
Ritchie JGreat service !
JOSE DEverything went smooth and easy, what more can I say?.
Peter DMerci
Jessica GOverall, Felipe Garcia and the U-Haul team do a great job, I was a Tennent in my storage unit for nearly 7 years, this team provided me great support, answering all my questions and walking me thru the rental process in the most upmost professional and helpful manner always were helpful and to my knowledge in 7 years only raised my monthly rent one time, which was a modest $4 increase per month! In my opinion Felipe and this team are hard working to provide the best customer service possible. I recommend this business to anyone requiring rental space and moving equipment in the Tri-Valley. Sincere thanks! Michael
Michael N | Expérience généraleI appreciate your wonderful service even at the last minute you need to rent a truck when another company failed on you. So thank you Uhaul.
Maria AFront desk staff were great!
Patrick MAfter renting the trailer online and choosing a convenient location for pick-up, I was told the trailer was not available there. I was referred to another location that apparently had the trailer, and was told by them they did not have the trailer. I was sent to a third location, where finally they had the trailer I needed. Although the 3rd location was fine, it was very frustrating and inconvenient to be sent to 3 U-Haul locations before I could get the equipment I needed.
Arne LExcellent service. 10/10
Bianca CGood experience. Process was very easy and didn't take too much time when picking up the truck. Easy when I returned No hidden or extra costs No up-selling me on a bunch of items I don't need. Merci
Garrett LDid not get his name but the employee that helped me last minute of closing was amazing !
aries cYour agent's were excellent thanks for the great service.
Kenneth SThe truck I rented had zero places to hook a strap or tie down. The boards that run along the inside are useless. at least mount a hok/loop every 12" inches or so. Probably cost 30-40 bucks and make a world of difference. And yes the load i was carrying shifted all over.
John KPlease give this UHaul worker a raise. Thank you.
Jesse M | Premières impressionsLighting inside the units could be improved. Our overall experience with Uhaul storage has been good.
Wilma S | Expérience généraleUnloaded and returned truck in same location - so convenient. Unit has easy access.
Kimberly M | Premières impressionsJust need more hours for access to unit! Maybe 8pm
jalen f | Premières impressionsYou guys are awesome! Thank you!
Scholastica I | Expérience généraleThey charge almost double the price that was in front of the office on the banner
DIOGO I | Expérience généraleThe process to get and out is straight forward. The people were knowledgable and friendly.
Eric M | Online Move InYour staff was very helpful and nice to us thanks
Ericka B | Premières impressionsVery clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!
Kay H | Expérience généraleThere was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we're moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.
Temesa L | Premières impressionsVery impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.
Elizabeth C | Expérience généraleThe units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.
swaran u | Expérience généraleCharlotte was fantastic and gave us great customer service.
Sukhjit J | Premières impressionsWith COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)
bradley w | Online Move InStaff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Merci
mariana c | Expérience généraleStaff were fantastic especially Charlotte
PETER S | Expérience généraleGreat customer service! Friendly staff accommodated all my requests.
mariana c | Premières impressionsThey were very helpful. and courteous
swaran u | Premières impressionsAucun
Patricia p | Expérience généraleCharlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Merci.
DIANA R | Premières impressionsThe fellows that helped me went beyond the call of duty to help me. Thanks a lot.
Monte C | Expérience généralestaff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.
Robert C | Expérience généraleOn-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation
cathy H | Expérience généraleVery convenient to reserve a space at a short notice.
Ashish K | Expérience générale