Love the professionalism and accurate information from all parties
mcjimsey N.Customer Reviews for U-Haul Moving & Storage of Livermore
Testimonials From Recent Customers
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The mobile app. it would be great if that works
Dana G.Employee charged me for gas when I received the truck less than a 1/4 tank and I filled up and returned at the same level.
AMBER B.Nice young men and clean equipment!
Mario M.Very good experience.
KEITH B.Check in and return were easy, made the whole process stress free
Lisa H.The 15' Truck I reneted had several issues: 1) The steergin repsonse was really loose...constantly drifting left<>right. Really had to pay attention to maintain lane; 2) Somethines it was hard to remove the key - or get it into positon to start the vehicle; 3) Seemed excessive time to shift from 1st into 2nd gear. Overall it was manageable - but perhaps this is due to my extensive experience with renatl trucks during moves over the past 25-years
Bryan Z.I scheduled this order online inputted all the details. Plus I downloaded & registered on your app, in an effort to pickup the truck w/o having to check in at the desk. I tried 3x to use the app, from my iphone (iOs v16,1) and when I selected the order for check in, it never rendered the page. Then, I went inside and checked-in. Had to give my information all over again, which I already inputted online (e.g., credit card, CDL). Tyler was very helpful, but not a seamless customer experience, if you're wanting to provide a frictionless check-in process.
Valerie H.Quick return. No issues, emailed receipt, the allowed mileage covered our trip so there were no additional charges.
Otis W.I will never use uhaul again!!! The manager of this location looked like I was bothering him when I asked a question. I rented a 15' truck with a faulty gas gauge. When I talked to the associate he acted like I was trying to get something for free. I spent almost $500 for a moving truck. I will tell all my union brothers about the treatment I got from your employees. It's not the money it was the total disrespect.
MICHAEL Z.I had to return some boxes that we did not use they were still in bundle. The guy at the counter was should I say a jerk. Watch cameras on Sunday afternoon around 2:30pm. barley spoke to me , sat back in his chair like I was putting him out....just rude ! The guy at pick up on Saturday was AWESOME that was around 8am. He was super friendly and helpful.
Trinidad V.Great customer service! Fast and easy check in and check out.
Debra B.AWESOME service. New truck. easy after hours drop-off. Drop-off via phone procedure was the best. Yes, i would recommend and use this location.
Daniel A.Left tail light of the motorcycle trailer did not work. Staff was aware and had been complaining to the boss to fix and it. Because there was no other trailer, we had to use one with a broken tail light.
Jenny M.Easy to rent. Nice people. Equipment was ready for the job. Return process was stellar. So simple. The only minus was paying. The agent had to manually type in my credit card number. Please fix the credit card reader.
DAVID A.I appreciated having short term rental options
Brian W.Vehicle was in excellent shape and very new. Was cool to try out a hybrid truck.
MELISSA L.My reservation was changed 3 times before pick up and I had to drive almost an hour out of my way to get the truck I requested.
Clave F.Very helpful and timely
Liz G.The hitch was not available on the day it was to be installed, even though it was ordered roughly 3 weeks before.
Ajit R.From setting up the appointment, having the part in house, through the Installation was done well and in a short amount of time. The staff's good communication was much appreciated!!
clark F.QR Code to speed up late returns, I had to drive home to use Wi-Fi and close my rental.
Richard L.N/A. Thank you
Jeff T.Yes - online check in was quick and easy - Zachary was great!
CINDI H.We had rented trucks three weekends in a row without a problem but this rental was a nightmare. First truck barely made it up the hills to our cabin and the second truck's back door cable kept jamming. Your people are great. The one thing that kept getting dropped through communication was that we are behind a locked gate on a large ranch and the providers kept getting lost despite our explicit instructions to meet us at a certain intersection. Usually our experience is great... this past weekend, not so much.
Annette M.Hands down the best U-Haul experience ever. I ordered the wrong size truck and was able to fix it there. Plus! They were open on Sunday!!
Emily P.They charge almost double the price that was in front of the office on the banner
DIOGO I. | Expérience généraleThey were amazing and all deserve raises
Ryan O.I should know I have rented over $ 13 000 in U-Haul equipment over the past 2 years. All rentals have been great and when there was an issue U-Haul made it right.
Robert C.Quick and easy.
MELISSA L.I think everything was perfect just the way it is thank you
michael P.The side mirrors on the cargo van are difficult to use for small statured people and the split mirror is difficult to visualize with
Annette M.Figure out the app!!!!! I reserved a truck AND a dolly, to be picked up via the app at 730am Saturday. The truck was no problem at all; but there was no dolly in it. When I asked the employee at the front desk, he said "yea.............the app leaves a little to be desired". So would THINK that if somebody ordered a dolly or something, that the manager or somebody would load it up the day/night before???
David D.The guys that helped with pickup and dropoff were very helpful.
derek M.Amazed that a 26 mile rental would charge 6 gallons in gasoline. Are your trucks really getting 4 miles per gallon!? Or perhaps you're just rounding up and stealing twice as much gas because you can. Not cool.
Wayne K.Very easy process. Vehicle was clean and easier to drive than anticipated. Will definitely call again if the need arises.
Elizabeth C.The check out process was a bit cumbersome and could be streamlined to keep other customers waiting for less time. Otherwise it was a great experience
Todd S.Only if they needed a covered trailer. I had to travel 25 miles over the hills as there aren't any covered trailers in my area. The trailer was dirty and had damage to the rollup door making it hard to open plus a big buckle in the floor. Also it seemed like there was some drag on the brakes as it impacted my gas millage noticeably.
GLENN S.Thank you for your time and experience.
Bryan C.Truck pickup and drop off was a breeze.
Matt H.Quick and easy!
Glenn C.The fuel gauge was directly on the full line when I picked up the truck. I was told it had to be returned full. When I filled it up before returning, the fuel gauge was well-passed the full line, meaning the truck wasn't actually full when I received it. I get that older vehicles might do that, but then tell me that. I drove 46 miles and put in 8,8 gallons. That is so absurd you know it's wrong. I should be reimbursed!
Nathan V.Everything was perfect. Thank you
Arshdeep B.The Manager was very helpful and truly looks for the customer experience and deserve appreciation .
RAJU K.The $19/day truck is a misnomer. My 24 hour $19/day truck cost me $88 & didn't even have a ramp to load heavy articles.
NICKY N.Honestamente iba con una expectativa más alta en cuanto al trato al cliente sin embargo, me fue incómoda la visita al lugar pues la actitud de la persona que nos recibió no fue la mejor. Y finalmente al regresar el vehÃculo también recibà una mala cara y actitud del otro chico. Considero que la actitud con la que brindas un servicio siempre será tu mejor carta de presentación. Es una lástima que no fue asà esta vez.
Jose F.The process to get and out is straight forward. The people were knowledgable and friendly.
Eric M. | Online Move InYour staff was very helpful and nice to us thanks
Ericka B. | Premières impressionsVery clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!
Kay H. | Expérience généraleThere was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we're moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.
Temesa L. | Premières impressionsVery impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.
Elizabeth C. | Expérience généraleThe units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.
swaran u. | Expérience généraleCharlotte was fantastic and gave us great customer service.
Sukhjit J. | Premières impressionsWith COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)
bradley w. | Online Move InStaff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Merci
mariana c. | Expérience généraleStaff were fantastic especially Charlotte
PETER S. | Expérience généraleGreat customer service! Friendly staff accommodated all my requests.
mariana c. | Premières impressionsThey were very helpful. and courteous
swaran u. | Premières impressionsAucun
Patricia p. | Expérience généraleCharlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Merci.
DIANA R. | Premières impressionsThe fellows that helped me went beyond the call of duty to help me. Thanks a lot.
Monte C. | Expérience généralestaff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.
Robert C. | Expérience généraleOn-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation
cathy H. | Expérience généraleVery convenient to reserve a space at a short notice.
Ashish K. | Expérience générale