Évaluations des clients U-Haul Moving & Storage of Livermore

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Livermore

Cote générale :

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JOHN N.
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There was no line to wait in. The person in charge helped me immediately and was polite and professional. I have used this location in the past and found the personnel to be awesome.

MARIA G.
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Le client n'a pas laissé de commentaire.

Gordon T.
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Le client n'a pas laissé de commentaire.

Vincent M.
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Le client n'a pas laissé de commentaire.

Patricia W.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Sukhjit J.
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I have rented two vans recently, both needed oil changes. So was concerned about how long that the warning light had been on and hoped that we wouldn't have any issues, which I didn't, but it would be nice to not worry about it.

Jeffrey C.
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Nice and fast transaction. A lot of rental was through website. Great interface.

Jack A.
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Le client n'a pas laissé de commentaire.

DENNIS C.
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Le client n'a pas laissé de commentaire.

Richard G.
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Continue the great customer relations,cleanliness, and follow through with all that is possible, very fine staff thank you. PS/I t would be nice to have lighting in the units themselves, if possible! Thank you!

artur A.
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Le client n'a pas laissé de commentaire.

Leonidas P.
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Le client n'a pas laissé de commentaire.

Dakota L.
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Le client n'a pas laissé de commentaire.

Ricky C.
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Le client n'a pas laissé de commentaire.

Anastasia G.
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Unsure for the return of the vehicle I did t get any confirmation of the return

DAVID B.
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Nothing. All around great service.

Ernest R.
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Le client n'a pas laissé de commentaire.

mearl N.
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Le client n'a pas laissé de commentaire.

Deborah H.
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The 24/7 did not work and I had to wait an additional 25 minutes for the office to open after spending 35 minutes with customer service. Then when I first starting driving on the freeway the bed door came open so I pulled over but the latch was stuck in the locked position up. I had to ask a stranger to help us get the latch unlatched so the door would come down and I could lock it with the pad lock. Returning after hours online was not too bad. I would rent again from this location as the people were helpful renting the truck.

Jose G.
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Le client n'a pas laissé de commentaire.

Dominic S.
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Good customer service And equipment was brand new

elaine D.
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Only problem was that the site was busier than they had thought it would be because the employee was running to try to keep up with us all.

Charles C.
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When a customer orders a rental, it should be at the location requested, not told the day before they have to drive 25 miles out of their way.

Paul J.
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Le client n'a pas laissé de commentaire.

Alan B.
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I am still waiting for my receipt, never received Alan Bauer 925 294-4002

RICK M.
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Le client n'a pas laissé de commentaire.

Gordon C.
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Keep your fucking reservation asshole

Jose M.
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👍

SCOTT B.
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Le client n'a pas laissé de commentaire.

SHARON W.
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Le client n'a pas laissé de commentaire.

Trevor B.
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Le client n'a pas laissé de commentaire.

Craig C.
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fast and easy. great service.

Michael B.
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Le client n'a pas laissé de commentaire.

Sonalimaria E.
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Le client n'a pas laissé de commentaire.

Perry L.
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

Simon T.
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Original reservation was for Dublin. Uhaul changed this with NO notification to me via either email or phone. I waited in line at Dublin only to be told I have to go to Livermore - an extra 10miles each way. Glad it wasn't a truck and being paid per mile. When I got to Livermore the branch was understaffed with only one person working. This resulted in a 30min delay collecting the equipment

Jonathan A.
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Le client n'a pas laissé de commentaire.

Kendon C.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

George D.
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Le client n'a pas laissé de commentaire.

MATTHEW G.
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Le client n'a pas laissé de commentaire.

Jose C.
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Customer service is bad and unprofessional.

Luke C.
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Le client n'a pas laissé de commentaire.

Albert C.
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Philippe Garcia is a pleasure to work with. He is super helpful. His service is exemplary and should be the model for service reps.

Steve C.
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Le client n'a pas laissé de commentaire.

Sarah S.
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The man at that location was irritated when we picked up. We got a call from someone else we thought was him that said we were dropping off in LA. Then couple hours later he called we told him he called we asked if he called he said NO I DONT KNOW WHO THAT GUY WAS I TOLD YOU THAT IT HAD TO BE BACK HERE THIS MORNING! we said there is no reason to be rude we are confused we thought that was you so we need to take the trailer back to you? I ALREADY TOLD YOU THAT! ok but we got that other call to drop in LA. Then he hung up on us. I got home and called the 800 number and luckily I talked to the sweetest lady that helped me I wish I wrote her name down. She was amazing if she is in the notes of the U Haul she needs recognition for all her help.

Nathaniel B.
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Le client n'a pas laissé de commentaire.

Tracy C.
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Vehicle had no fuel. The tire warning system light was on and the spare was on the truck.I tried to return the vehicle after realizing all of this and the manager was rude and only refunded me $8.

Gael C.
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The short notice cancellation of my one way rental, which cost me an additional $80 in mileage costs from my quote at reservation.

KASEY F.
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It was effortless to get the truck and to return it. Good job.

Amber F.
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It seemed easy enough to drop off my trailer here, the worker didn't introduce himself he stated that he will unhook it doesn't need my name etc he'll check it in for me and to have a good day. Next day, I received a call from another employee who was stating they had not received my trailer yet and it was scheduled to be turned in today, I described the situation to him/troubleshooted, he checked & apologized, stated he had found behind another trailer and previous employee must have forgotten to check me in. Overall seemed to be a miscommunication/hiccup, otherwise fairly pleasant interactions with the employees.

Paul F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Donald D.
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At checkout and return the staff was very helpful and knowledgeable. Overall great experience.

Brittany H.
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Uhaul needs to figure out an alternative tracking and scheduling method. The entire experience was chaotic and absolutely awful. I will never use uhaul again and I Will absolutely be using their competitors for the rest of my life

Karenjit A.
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The customer service agent at the location was rude. Our initial reservation was cancelled and no information was shared ie closes at 5 pm. The check engine light came on shortly after leaving the location.

SACHIKO Y.
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Le client n'a pas laissé de commentaire.

grant H.
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This has nothing to do with the livermore location but it was a major inconvenience to have to pick up from Livermore instead of the Fremont location as I reserved it. Added about 2 hours to the process and tacked on another $50 or so in fuel expenses.

Swaranjeet U.
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Sorry to say I had checked in online and still the lady first of all she did not even bother to greet he was busy doing what you was doing stalking or something did not bother to check us in for 10 minutes and I told her that I have checked online and still she went through the whole spiel he was huffing and puffing very poor customer service but that return time the Bella was good he was despised but the checkout was very very disappointing

Samuel H.
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I had to travel an extra 40 miles to pick up the equipment due to shortages in the Bay Area.

Robert D.
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Felipe provided excellent customer service and processed my rental expeditiously. He is truly a valuable member of the U-Haul organization.

Peter A.
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Maybe prioritize phone calls a bit more. I had a hard time getting anyone to answer.

Lisa C.
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The rep appeared distracted by another customer...saw me enter store but I had to go out and ask for help. I am not 100% sure but I think he was buying a car from this person. He didn't walk me to truck, just gave me verbal instructions and pretty much walked away. Truck was clean, however you could smell cigarette smoke still.

Farid Z.
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Le client n'a pas laissé de commentaire.

AMS.net C.
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Le client n'a pas laissé de commentaire.

fransisco S.
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All staff were friendly and very helpful great job guys

THOMAS M.
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For me, my experience was 5 stars.

Keith C.
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Ended up with a defective tire and got a blowout. Also, the original reservation was for a auto hauler from Dublin and the website stated that there was a $50 guarantee. My confirmation email stated that I was going to get a flatbed trailer instead and it was in Livermore which is 15 miles further from my home. The email also stated that I acknowledged that Dublin did not have an auto hauler available and they would do what they could to get me one and another location. I did not acknowledge that anywhere on the website when I book. I tried calling customer service and was on hold for over 20 minutes before I hung up.

Prashant D.
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Le client n'a pas laissé de commentaire.

Diana R.
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FIRST OF ALL ANSWER THE PHONE. SECOND INSPECT YOUR PRODUCT. AS SOON AS WE PUT THE CAR ON THE TRAILER THE TIRE ON THE TRAILER BECAME FLAT. DUE TO THE TIRE WAS IN THE FRONT IT WASN'T NOTICED IT WAS FLAT. WE WAITED 4 HOURS FOR THE TIRE TO BE FIXED. WE WANT A REFUND

BRUCE H.
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Have more than one person on staff in the morning since many people come in for their rentals in the morning.

Bryan K.
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I was not please when I went to the location I reserve at to find I needed to drive out of town to pick up my U-Haul a the last minute.

Vincent S.
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Maintain the vehicle to a safe and legal standard

adam K.
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Le client n'a pas laissé de commentaire.

WYNDHAM D.
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Le client n'a pas laissé de commentaire.

Elizabeth C. | Expérience générale |
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Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Bruce H.
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Le client n'a pas laissé de commentaire.

Dena F.
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The inside clerks were not attentive, not friendly and we're dull. I made a reservation which was not found in the system. Outside workers were very friendly and helpful.

Matthew C.
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Le client n'a pas laissé de commentaire.

leonard H.
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Right rear tire was warn it should have been replaced. Upon returning I inspected the trailer and found a big nail in it, the host took notes and will have u-haul tech look at it.

Anthony B.
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Le client n'a pas laissé de commentaire.

James E.
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Personnel were very cordial and attentive when we picked up the truck. Taking care of the whole reservation including checking in an out saved lots of time. Very easy to do. Excellent idea.

Mallory S.
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Computers need to be updated. Crazy expensive but I guess that's to be expected.

ROBERT A.
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Le client n'a pas laissé de commentaire.

Konstantin L.
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The young guy that helped me was very knowledgeable and friendly. Helped explain everything. Good job to him

Elizabethrose M.
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The U-Haul rep who assisted me was very knowledgeable and helpful. This was my 5th rental in a month... and I will always choose Gardella location.

Mark N.
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Thank you. Facility has abundant parking and room to maneuver rental vehicles. Staff helpful, skilled and professional.

Derrick M.
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I feel that ur employees r very rude towards ir customers

Florencio A.
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Le client n'a pas laissé de commentaire.

Walter H.
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The staff at this location went far beyond my expectations in locating the equipment that I needed for move. Great job.

Travis G.
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U-Haul canceled my order at 6pm the night before i was to pick up the rental. Our original reservation was to rent from Livermore and drop off in Burbank. They told me they would not allow us to do that and we had to return the U-Haul to Livermore. This created a major logistical nightmare for us as we had to adjust our schedule to get back to Livermore before 8am Tuesday. Completely unprofessional and i have no plans on using this Livermore U-Haul again.

Shakib A.
Évaluation :

I am extremely disappointed with my treatment here and in the Dublin office. I will not be renting from u-haul again. First, they told me that they won't have my reservation. Then they said They had another truck but I would have to wait 3 additional hours. But they said they would charge me for the 15' truck price for the 20' truck they ultimately gave me. They also said they would give me 50 cash back. Well, none of those things happened. They charged me the full price for the 20 foot. They also charged me additional money because I returned it after hours (if I got my initial reservation on time I wouldn't have to return it after hours). I still have not received my $50 cash back. Just horrible experience. I will make sure I post online

JOSHUA R.
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The tire pressure on the trailer was low on one side. I had to stop and inflate the tire. This should have been checked before it was rented out.

William B.
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Le client n'a pas laissé de commentaire.

Ron K.
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I waited for counter help, when it was my turn your female counterperson began answering multiple questions fromthe couple behind me and left me still standing and waiting. I suppose she was trying to multi-task but failed

Robert W.
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Le client n'a pas laissé de commentaire.

Antonio E.
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Le client n'a pas laissé de commentaire.

Katherine H.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

dan J.
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Le client n'a pas laissé de commentaire.

Matthew C.
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Le client n'a pas laissé de commentaire.

swaran u. | Expérience générale |
Évaluation :

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

Trey L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Sukhjit J. | Premières impressions |
Évaluation :

Charlotte was fantastic and gave us great customer service.

bradley w. | Online Move In |
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With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

Lore L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

mariana c. | Expérience générale |
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Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Thank you

Hollie G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PETER S. | Expérience générale |
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Staff were fantastic especially Charlotte

mariana c. | Premières impressions |
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Great customer service! Friendly staff accommodated all my requests.

swaran u. | Premières impressions |
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They were very helpful. and courteous

Patricia p. | Expérience générale |
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None

DIANA R. | Premières impressions |
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Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Thank you.

Monte C. | Expérience générale |
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The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Robert C. | Expérience générale |
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staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

cathy H. | Expérience générale |
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On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation

Ashish K. | Expérience générale |
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Very convenient to reserve a space at a short notice.

Non reviews have been submitted for this location.

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