Customer Reviews for U-Haul Moving and Storage of Loch Lomond

249 évaluations

1382 Hickey Rd   Saint John, NB E2J4E5

(506) 657-9509

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 6/30/2024: 7h00 am à 7h00 pm

Services dans cet établissement :

Pour nous contacter

(506) 657-9509

1382 Hickey Rd
Saint John, NB E2J4E5

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 6/30/2024: 7h00 am à 7h00 pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D 
Évaluation :
1

Better communication in online purchases and specific locations. I gave the wrong phone contact, but email was not utilized as a back up for contact. My appointment was changed without notice the first time and changed the day of the second appointment. Drove one hour to location to discover they couldn't install the trailer hitch.

Charles M 
Évaluation :
5

The same representative that was working both on Saturday June 8th and Monday June 10th was wonderful. Very friendly, knowledgeable and experienced. Her systems were down and she continued about her work without hesitation. She is a keeper !

danny g 
Évaluation :
5

Attendant was really nice

Cesar C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D 
Évaluation :
5

Didn't have any issued at all. Went into the office completed the checkout paperwork and was on my way

Robert D 
Évaluation :
5

Excellent service

Loretta D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R 
Évaluation :
1

Tjey told is 6x10 and the gate is juwt 5 o can use it for haul my dide by side

Eric C 
Évaluation :
1

I booked my truck for 11:30am and I booked it 3 weeks in advance. I went to pick up my truck and was told someone took it overnight. I was called back at 12:30 but only received a 10ft truck when I booked a 26 foot truck. I did receive a discount but still was a poor experience and it messed my whole schedule up.

Hope C 
Évaluation :
5

Nothing exceptional service

Perry K 
Évaluation :
4

Sharon was extremely helpful and friendly.

Gary W 
Évaluation :
5

Clean and reliable rigs. Excellent customer service on both ends of our journey!!

Randy W  |  Premières impressions 
Évaluation :
4

The whole experience was not good. Head office booked me for a pick up that was no longer a open business, which made me 2 hrs late for another pick up .when returning my truck they wanted me to drive another 1:30 to bring it back. So I chose to go to moncton instead, 1 hrs. When dropping off they wanted me to pay a extra 200 dollars, for over millage.........the pick up and drop off site good service

Shirley C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley O 
Évaluation :
1

Absolutely horrible experience. My original order was not honoured and no-one called to tell me not to go to location as there was no truck there. I spent $35 getting the driver from ferry to NIG partners to find no truck. Called uhaul and was told truck was missing. Was sent over to Hickey Road which cost an addition $15 and had to rent a smaller truck plus a trailer but was told that it could not be used for a 1 way move and had to be returned. So I had to pay an additional $75 on top of what I already paid for ferry going to NS. But then I had to pay the driver to return the truck to NB and come back to NS. The extra ferry ride cost me an additional $447 for something that wasn't even my fault. No-one from uhaul or NIG Partners had the decency to call me and tell me that the truck wasn't there so after all was said and done between cab and ferry rides I spent a total of $572 EXTRA on top of what I paid for rental. Absolutely ridiculous.

patrica p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis S 
Évaluation :
5

Nothing very friendly service

Perry K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E 
Évaluation :
5

Couldn’t believe how great the young lady was in the office so helpful

Travis H 
Évaluation :
5

The service was fantastic! The staff were helpful and friendly, I would definitely recommend this location! The truck had a few quirks, but the guy at the desk was aware and said he was sending it in for maintenance. The only trouble I had was with the app which would not cooperate during the after hours drop off process so I returned in the morning to drop off the keys and complete the check out process.

Val C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal D 
Évaluation :
4

All the employees were friendly and easy to deal with. Rented a utility trailer. It was in like new condition and it worked perfectly. Thank you. Will rent again

Dana R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath L 
Évaluation :
5

Service was good truck was nice and clean can’t ask for better service will rent from then again

Sylvia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANO G  |  Expérience générale 
Évaluation :
3

After drop off a $4 charge appears on my credit card for what?

Tyler G 
Évaluation :
5

Excellent service! The staff is very friendly and very efficient.

Sonia C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN D  |  Premières impressions 
Évaluation :
3

Picking up the truck was an easy, seamless transaction. The young lady I dealt with was very helpful and patient with me. However, upon return of the truck, the guy at the desk is in desperate need of a customer service course. He was rude, abrasive and argumentative!

Krysta A 
Évaluation :
1

Force me to a Saturday pick up, returned on Sunday apparently more than 24Hs and charge me for two days. Only needed for Sunday but that option was not open. Careful with the small print, not helpful staff

Lucas P 
Évaluation :
1

We booked our U-Haul for in advance for a closed in trailer. Our original location to pick up the trailer with Fredericton, which was our destination to move our daughter home from the university. The day before our departure, we received a phone call that there were no trailers available in the Fredericton area that would have to make the further to St. John and then backtrack to Fredericton and eventually, back to Prince Edward Island, where we live. After arriving in St. John and stopping for a brief moment, only five minutes from U-Haul and our scheduled pick up time. Did we receive a phone call saying that our trailer was not available We had already spent the time and gas money to travel to this area only to be notified at basically the time of arrival that there was nothing for us. The previous day I even mentioned this possible scenario to the sales agent, asking her since the trailer seem to be scarce. Is there a chance we're going to arrive and/Drive all the way to St. John only not to have the product that we have reserved. She assured me that there were two trailers coming in that day to our specifications, and it would be next to impossible for this to happen. When we arrived at the U-Haul in St. John, we are met with what all describe as a smug/snarky sales rep. Her demeanour and dismissiveness only added to the frustration of the situation, we felt like she did not care. We did not receive an apology, but rather a take it or leave it option of taking an open trailer. I will say, she got better towards the end, but it left us with a product that wasn't suffice and a feeling that our needs had not been met. We drove to Fredericton and were able to get most of the items on the open trailer, however, since it was not enclosed, there were many items that we could not take, due to the blowing off the trailer in the wind, books, clothing, and so on. Not one to complain and I'm the first to give praise for great service as I have done in the past even reached out to companies to say what great customer service are great products. But this experience has left us now if we need a U-Haul in the future, wondering if we will roll the dice for the 50-50 chance that the product is going to be at the destination or available available at all

Sam D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H 
Évaluation :
3

Way more money than we expected!!

Joslyn A 
Évaluation :
3

Communication and reservation handling could be better. Well, I had a reservation that I made 3 weeks in advance for a 15 foot truck from the Hickey Road location and the lady guaranteed me that it would be available. I received a call 6 days before and was told that I got bumped.. They did compensate me with a 10 foot truck and better rates but i had to pick it up from a different location and this required more trips. Halfway through the rental I received a call asking if I could bring the truck back early to another location, my original location, as another family needed the truck as soon as I was done. We got done early and did return the truck early however, what was told to me at both locations is that head office tells them nothing when changes are made and they end up with disgruntled customers. Communication could be better and reservations should be honored the way that they are made.

Dwayne L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H 
Évaluation :
3

The customer service at this location was great, but dealing with UHAUL was a nightmare. I ordered my uhaul for pickup in Quispamsis but the day before revived a notice to pick up at saint john 20 mins further drive. this was very inconvenient and aded lots of milage to the trip. this would have meant that I would have to pay more money to use the UHAUL but thankfully the manager at the saint john location was gracious enough to be able to deduct that extra milage from my bill.

Janick M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie S  |  Expérience générale 
Évaluation :
5

The "Excellent" rating is for the staff, who are very helpful and friendly, and know U-haul's products and procedures well. The location itself, would otherwise get a "below average" because it is extremely tiny, and thus necessarily has very little in stock, compared to other u-haul locations. That said, the staff are outstanding, and that outweighs the small location (which did, in fact, have what I needed in stock and ready to go).

Sylvain R 
Évaluation :
4

happy with my experience

Pater N  |  Premières impressions 
Évaluation :
5

S.O.

Joe M 
Évaluation :
1

As I went to return the trailer to the location. I told to the person when I picked up the trailer and they said yes, you can drop it off there. When I went to the drop off location, they proceeded to tell me they do not accept trailers and I would have to take it to another location which was 40 km out of my way. Just to return it.

Chris G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maksym M 
Évaluation :
5

The service was great, I had to postpone my first booking which they made so easy and they were incredibly helpful through the process. It was also my first time driving a truck and they made me really comfortable with it. i will definitely book from this location again.

Kathleen H 
Évaluation :
5

Staff were excellent and pleasant to deal with it. I would recommend this place. Pankaj

pankaj N 
Évaluation :
5

Great staff at this location and my truck was ready when I needed it. Highly recommend

Russell B 
Évaluation :
5

Thank you Sharon. Annie R.

ERNEST R  |  Premières impressions 
Évaluation :
5

Would like to have dropped off when done and not having to tow all the way back empty.

Doug H 
Évaluation :
5

Nothing. Visit was easy and the girl working the counter was very friendly.

Katie S 
Évaluation :
5

This location provided friendly, efficient pick up and drop off. Vehicle was clean and all details were explained fully. Gas station immediately across the street for refueling the vehicle. Highly recommend this location.

David T 
Évaluation :
5

Very clean good working equipment and friendly staff

Gregory H 
Évaluation :
1

Was supposed to have the truck from 5:30 pm Thursday until 5:30 pm Friday (24 hrs). When I picked up truck was told it had to be returned by 12:00 pm Friday. As I was moving, had no choice but to agree. As a result, i didnt have enough time and my furniture had to go out on lawn in rain so I could return truck on time. Uhaul was calling me leaving message telling me to return truck in 8 minutes. The young girl working couldn't care less - she was just disgusted and completely ignored me. Was only concerned with checking truck out for next guy. VERY bad experience with this location. If she was my employee she would be fired. I will never recommend this place to anyone.

Lisa D 
Évaluation :
5

Very accommodating personel, lovely lady whose passionate about her work.

Moses T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurinder S 
Évaluation :
1

Agent was accusing me of smoking marijuana in the vehicle which absolutely did not happen. She was extremely rude and fraudulently charged my credit card after I disputed this and specifically said do not charge my card, then ran into the back room. Worst experience I could possibly imagine.

Ryley J 
Évaluation :
5

The rep that i spoke with on the phone for this reservation was excellent. Helpful and answers all the question i had for what was going to be a longer rental with u-haul than i had ever done. Found the exact right equipment i needed. The office staff that this equipment was at was very helpful, got me on my trip very quickly and very patient answering questions that i had. Keep up the great work

Dickson L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis c 
Évaluation :
5

It was a very pleasant experience both at pickup and drop-off.

Sean C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D 
Évaluation :
4

How about making it someplace bigger than a broom closet. Hidden between washbays. We almost drove off because it just looked like a drop off point.

JACK F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R 
Évaluation :
5

Nothing, everything was great

Darlene Y 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WON N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie P 
Évaluation :
5

The customer service guy was very helpful

Hanfeng Z 
Évaluation :
5

transaction was smooth and easy. No improvements coming to my attention needed

Dickson L 
Évaluation :
5

There was some miscommunication regarding the rental agreement, but the female working the desk on the Sunday when I returned the truck rectified the situation. Kudos to her for handling the situation like a pro.

Mark F 
Évaluation :
5

Just keep up the good work with your friendly people and excellent equipment choices

Andrew B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy L 
Évaluation :
2

There was no full disclosure of what I signed for and when it was discovered and I complained I was told that it cannot be undo again. This is like being boxed to do what I don't want to do and it is wrong.An Insurance of $16 was added without my consent.

Abiodun d 
Évaluation :
5

always good service and helpful, probably the best in town.

Timothy N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erwin v 
Évaluation :
2

Rate online was different to in person. Was charged way more than I thought, then another $96 was charged over and above $344, due to extra kms travel. They charged by mile, I'm in canada it should be by km. Online said $1,09 per km, theirs was $1,75 still unsure if that was km/or mile. So extra kms driven was charged at a rate that isxway more than online. Im not happy at all. So don't book online, it's easier but not what you get.

Tamara N 
Évaluation :
1

My booking was at Millidgville Avenue for 26' truck, I went to this place and ask explain how does it work if I come after hours and I mentioned it was 26' truck. When I went to.pick up the truck, I found my truck is on East side. None inform me. Why guys did not tell me anything at Millidgville Avenue if you they knew their 26' truck is broken? When I dropped my truck I was not able to get receipt due to mileage/km issue and had to follow-up to get my receipt. Very poor customer service. I wish I would never deal with U-haul again.

Kristina K 
Évaluation :
5

Very friendly staff

Linda S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry B  |  Premières impressions 
Évaluation :
5

Super easy and quick to deal with making reservations and the ladies were so friendly and made my experience that much better!!

Clara M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth B  |  Expérience générale 
Évaluation :
5

Nothing with this experience. Though I have stated before when renting a truck the advertising is misleading. There was a customer ahead of me that was rather upset by the mileage charges added on... they commented ''I thought it was only 39,99/day'' and the fuel refill process was tricky at best

ROBERT W 
Évaluation :
4

Friendly and courteous service

Andrew B 
Évaluation :
5

Sorry, but I am not new. I have been paying for a storage area, at this location, for just over 15 years.

BRENDA G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy C  |  Expérience générale 
Évaluation :
5

Professional caurtious service and willing to help solve any problems. Merci.

Aldo D 
Évaluation :
2

My location was changed at the last minute. I was not contacted. The location was not very helpful for pickup but there was a different person for drop off and they seemed at least polite.

Donald G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T  |  Expérience générale 
Évaluation :
5

One concern was that I was shocked that it was in miles and not kilometres being that we are in Canada.

Farrah F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul h 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malcolm T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori s 
Évaluation :
5

It has been my preferred location, as selection usually contains what I am looking for. I realize the ownership had recently changed and the young lady on staff was very personable and helpful. (I believe her name was Jade?)

THOMAS W 
Évaluation :
3

If u live in rothesay or Kingston u should have a truck out here. To pick up. I was not impressed I had to go to hickie road to get it and then drive it out to Kingston. That puts a lot of km on the truck and u have to pay more .

Donald D 
Évaluation :
5

In my opinion. I have been dealing with this location for many years. Sharon and staff have always provided the best service possible. They meet all over my needs to accomplish my business responsibilities. Kirk Lockhart.

Kirk L 
Évaluation :
5

The Staff at this location, are amazing and go above and beyond with their service. They deserve far more than this comment.

Ben L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA H  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard M  |  Expérience générale 
Évaluation :
5

Nice owner and staff member, helpful and clean facilities. Well secured and easy drive up access.

Erica M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben L  |  Premières impressions 
Évaluation :
5

The staff were overly friendly and easy to deal with

Randy S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murray N  |  Expérience générale 
Évaluation :
5

very convenient way to store items for a short or long period of time ,accessible at all hours and the staff were helpful and friendly I would reccomend their service

DEANNA G  |  Expérience générale 
Évaluation :
4

Only real issue was cost, and misunderstandings when facility changed hands/management. Customer service was excellent but the system takes too long to update when corrections are noted.

SEAN T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page