Évaluations des clients U-Haul Moving & Storage of Lompoc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lompoc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

April L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael D. le

Évaluation :

Nothing. I have used Village Uhaul before and I continue having great results.

Nick Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

doreen r. le

Évaluation :

You guys are awesome and I appreciate all the assistance!!!! Your customer service is excellent!!!

Philip R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tory J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerardo C. le

Évaluation :

I would recommend this location except for making the reservation online for this location was unnecessarily difficult---hurdles, upon hurdles until after so many other hurdles I finally was able to check out. The check-in and check-out clerk more than made up for the exasperating online reservation.

Peter S. le

Évaluation :

We got lied too! They told us to reserve and we didnt get it at Lompoc store. Wanted to chg us for gas and mileage and to go to Santa Maria and get it ourselves. Plus they dont listen. Never again! Very dissatisfied!!!

Marilyn T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sheppard P. le

Évaluation :

Phone calls to three locations were rarely picked up. Would be on hold for an hour before giving up. When finally spoke to manager 3 weeks before delivery, she assured me that the boxes would be there on time. I scheduled movers for that day. That morning, the boxes were still not at the requested location. It was a nightmare of rescheduling and scrambling where we had to personally drive to pick them up from another location.

tian T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Margaret C. le

Évaluation :

Clean!👍🏼

Margaret C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brett P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angel Q. le

Évaluation :

Staff was very helpful and friendly.

Alex H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Johnny G. le

Évaluation :

I

Reuben J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelsey C. le

Évaluation :

Le client n'a pas laissé de commentaire.

James M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan C. le

Évaluation :

5 Star service!

Dustin F. le

Évaluation :

Staff at this location was extremely helpful and assisted us in getting a storage unit and returning our truck. Faiclity is REALLY clean

Miles J. le

Évaluation :

Trailer lights did not work and had to return when I needed it for a 4 hour long trip equipment was not safe to take that far and had to make very inconvenient last minute arrangements which ended up being very costly. And I feel as if I have to beg for my refund when it should have been suggested by the associate

Kaitlyn E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Osvaldo D. le

Évaluation :

The staff at this location was very friendly and professional. We had some empty shipping boxes left over and we were going to throw in the recycle bin located at the other side of office. Without hesitation, the staff member offered to toss them for us. Awesome! I will for sure recommend this location to my family and friends.

Elizabeth E. le

Évaluation :

What can you do to improve your service for the next customer? Hum, maybe suggest they work with another company. I have always had good experiences w/U-Haul until this time. To their credit - the local people are helpful and work with you, however, corporate - the ones that makes the reservations - are terrible. Their "I could care less" attitude in their voices also comes through loud and clear. They are lucky they have good local folk to work with the customers. I made a reservation in April for June. Twice I went into the local office and my reservation was not showing (& he had made 2 more in between my checkings). Turns out, they 1st made it for a pick up in Van Nuys (when live in Santa Maria?) then they made it in Lompoc 2 days before pickup on a Saturday. Could I go with another company? Nope, not on that short notice for a 4+ hr one-way trip. Fortunately Lompoc comp'd me the mileage from Lompoc to Santa Maria but I still had to get a ride there to pick up the truck (the location I had picked was in walking distance of my house). Then, while there, they offered me a deal to return the truck to Fontana vs Hesperia (my destination) for a $100 bucks off. Ok, will do. Then, when I dropped it off, corporate U-Haul reneged on the comp'd mileage and shorted me on the mileage from Hesperia to Fontana (like I wasn't moving there anymore? I still needed the mileage from point A to B and more to get it from point B to Fontana. I had to call the original location where I picked up the truck for them to fix it. Corporate never helped - ever. It was all the local people in the local offices. Some of the locals I spoke with at various locations are nun-to-happy with corporate U-Haul either. I was amazed. NEVER have I had such service before. What's up guys? Do you need new management? If corporate had even pretended they cared about their service I wouldn't be this upset. But their voices clearly showed they didn't. It was the local people who made this ordeal bearable. Thanks Locals!!

Mark S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert E. le

Évaluation :

The service person was great today. She had everything ready to go.

Pamela W. le

Évaluation :

Very pleased with service.

John F. le

Évaluation :

Excellent location! Will be back

Andrew M. le

Évaluation :

The process of picking up the truck and trailer was very smooth and efficient. The staff were very helpful and I appreciated that they took the time to explain everything about the equipment to me very thoroughly.

Micaela B. le

Évaluation :

I was given 2 of the wrong sized units after ordering one larger unit and expected to pay double. They told me that in order to seek out at then end of the month they intentionally overbook units etc.

Mary A. le

Évaluation :

Very helpful to my daughter

Jeannie J. le

Évaluation :

I received excellent customer service. Would recommend your company to everyone

Matthew W. le

Évaluation :

A helpful staff

virginia r. le

Évaluation :

Thank you for going the extra mile to try to help me get the best value for my money.

kisha r. le

Évaluation :

Thanks for the wonderful service

kisha r. le

Évaluation :

The gentleman that checked me in was nice friendly and extremely helpful

Craig K. le

Évaluation :

The staff at VULCAN uhaul & storage is beyond kind and helpful! They are absolutely AMAZING! God bless uhaul storage on Vulcan drive in Vandenberg Village! THEY ARE THE ABSOLUTE BEST

MICHAEL A. le

Évaluation :

I am a unhappy customer, because I had to pay for 3 storage's and the inconvenience of dealing with 3 storage's . insurance, padlocks, inside storage's instead of an outside overhead door. with easy

Brook K. le

Évaluation :

Everything went smoothly, but the office staff acted like I was putting her out every time I came in.

DYLAN H. le

Évaluation :

Great service! Great people! Would absolutely recommend to anyone looking to move their family across country. Thanks!

roxie h. le

Évaluation :

Asked to change to a ground level unit-- 10x18 the same price as a 10X20 WHY? No answer. Music echoed through inside spaces, had to ask to please turn it down. Could not return truck "out to lunch"

dave n. le

Évaluation :

C

Roberto P. le

Évaluation :

Clean and very helpful staff. Great experience.

Beth W. le

Évaluation :

Best storage facility I’ve ever used

DOUGLAS D. le

Évaluation :

The only concern I had was the website. When I wanted to pay online, I couldn't get signed on! Very frustrating!

susan c. le

Évaluation :

Great storage.

Anthony F. le

Évaluation :

No

David B. le

Évaluation :

Very friendly and helpful staff. Thank you.

Kylie K. le

Évaluation :

Rochelle and this facility have restored my respect for Uhaul. thank you!

Kylie K. le

Évaluation :

The Lompoc location of Uhaul did an amazing job of taking care of setting me up with a storage unit and helping me. I was surprised as my experience with Uhaul up until this point was HORRIBLE.

jennifer t. le

Évaluation :

Most of the time I was blocked by some piece of parked machinery or crated storage, a staff member blocking the entrance with golf cart getting washed, or customer blocking exit, 2nd exit closed.

SALINA G. le

Évaluation :

The manager was most helpful and accommodating and I greatly appreciate it. Would recommend

Phiho S. le

Évaluation :

The staff was very professional, knowledgeable and helpful. They gave me the best option for my rental situation.

Paul F. le

Évaluation :

Had small issue with the gates not allowing access after office closing, even to allow one to leave! Maybe the gate should allow one to leave 15-20 minutes after closing, but not enter?

CLARENCE R. le

Évaluation :

Staff is always helpful.

Lane M. le

Évaluation :

Matthew did an excellent job of explaining my storage options. Thanks

JOSEPH S. le

Évaluation :

Efficient and friendly