Customer Reviews for U-Haul Moving & Storage of Lynwood

Évaluation :

3

Your costumer service was very poor. The girls at the front assisting the customers are rude with no manners what so ever. They didn't make eye contact with you.

Évaluation :

3

Customer service need improve

Évaluation :

5

Great service!

Évaluation :

4

Would be great if the vehicle already had fuel with it when picking up.

Évaluation :

4

App is too dloe

Évaluation :

5

All of the service was fantastic with the one exception. When I got to my home to load there was no dolly and no cover blanket pads. But the service was so fantastic as to how they handled it all . They covered the additional miles as well gave me dolly to use just as well. Excellent service

Évaluation :

5

They had the trailer I needed available great customer service Definitely will be going back

Évaluation :

5

Nice easy customer service

Évaluation :

5

I was very satisfied. I like doing business with Uhaul. I always use there service when I moved. Excellent customer service.

Évaluation :

3

All the machines by the doors are confusing. Frustrating.

Évaluation :

2

I was given the WORSE UHAUL TRUCK AND THIS WAS MY FIRST AND LAST TIME that I would do business with this company. Fix the transmission

Évaluation :

5

Eugene Jones was very professional as he discussed what my cost would be.

Évaluation :

5

Manager was professional and was able to help me with my auto transport

Évaluation :

1

Communication can be much improved. Be specific with details, appointment times, and have someone man the front desk and answer phone calls. Follow up if asked to to avoid miscommunication or assumptions. Better to overcommunicate than undercommunicate!

Évaluation :

3

They changed where I was supposed to return van then didn't return it properly and charged me extra so Never rent from Lynwood

Évaluation :

3

Everything from customer service to ease of app use is great. My only issue is that we aren't allowed to return equipment overnight. I rent vans often and it would be way easier to be allowed to return over night since you already have a key box.

Évaluation :

3

they make the customer wait a long time

Évaluation :

5

Kevin was very helpful

Évaluation :

5

Excellent service !!

Évaluation :

1

Customer Service is horrible. Everyone has an attitude and not very helpful. Picked the truck up and was advised to click on a link and follow the instructions, then come back to the for a key to check mileage. No help at all or instructions, took me 30 min just to get the key from them. No explanation of my projected bill that I asked about. Truck was dirty and I was told to pull it out so they could clean it! I was also charged a $200 deposit on top of the price of the rental which is rediculious . They gave me a truck with tire pressure issues, in which should had been checked before renting it out. Had to use it anyway do to the timing I needed it for an event.

Évaluation :

5

Very professional location. The communication amongst the employees was amazing. Everyone was on the same page and everyone knew how to execute their tasks in a friendly and efficient manner. I was in and out in less than 15 min. Kevin was down to earth and very knowledgeable. I have a location closer to home but based on this experience I am willing to drive out to this location. Keep up the great work!

Évaluation :

1

Rented a pick up from the lynwood location. When I proceeded to pump gas in the morning the gas came pouring out the bottom of the truck and the check engine light came on, I checked under only to find out they had given me a truck with a lacerated filler hose. I take it back to the location as soon as they open and explain the situation to the clerk. She barely reacted and tried pinning it on me about 'where do I park the car' and that it it was a 'brand new truck.' I couldn't help but to feel blamed for this with her very cold comments. She then appointed another truck for me and told me to check it and she wouldn't hand me the keys until I inspected the truck. This made me arrive very late in San Diego and I missed out on a vital meeting .To my surprise when I returned the equipment I noticed another customer was complaining about the same thing although I'm not sure it was the same truck. Terrible handling.

Évaluation :

5

Everyone was great friendly thanks for everything

Évaluation :

5

Maybe clean it better from inside cause it smelled like smoke

Évaluation :

5

Kevin helped me alot

Évaluation :

5

Customer Service is 2nd to none!! I love this store and the entire staff is amazing.

Évaluation :

5

Very very GREAT customer service...need some type of reward

Évaluation :

3

I had a confirmed reservation for a 15' truck, and got stuck witha 10' truck which pretty much ruined my move and made it 10000x more stressful and shitty. In other words, very typical U Haul experience. No one reads this feedback.

Évaluation :

5

Best experience.

Évaluation :

5

Have extra desk personnel if need arises

Évaluation :

3

I was disappointed to see that I was charged $10 for fuel. The truck was refilled and returned with same amount of fuel as it was when picked up. What made no sense is the clerk told me she couldn't give me the keys until I completed the inspection survey of truck. How can I check fuel gauge without the keys?? So I took a picture of fuel which was less than a half tank. When I asked why I was charged for fuel another clerk told me the truck was over half take when we checked it out. It absolutely was not. I left a message foe a manager who never returned my call. $10 lesson for me. However this should be reported to the BBB.

Évaluation :

5

This location was a life saver for me, even though it was the 3rd uhaul location i was getting sent to with a confirmed reservation and that it was a 20-30 min drive (extra miles than my original reserved PU location) but other than the mistakes of all the other locations, these guys were the best and made sure i finally got a truck

Évaluation :

4

After all the issues i has with uhaul pick up in San Bernardino!!! So stressful entire process pick up and no trucks available at 4 am as I needed !!! It was nice that I'm my city the people there was nice and understanding ans I'm not sure if the young woman that helped me but she was very nice and professional especially becuz I heard and entire upset customer and she handled that very well !!!

Évaluation :

5

I don't think anything needs improvement. Everything went well from getting a uhaul to dropping off. 10 out of 10.

Évaluation :

1

Have thee workers put un the system when the trucks are turn in

Évaluation :

5

Good service

Évaluation :

5

The only thing I had a problem with was being charged more than what they told me over the phone when I made my reservation. Picking up the truck and found out that it only had a 1/4 tank of gas wasn't good either. Everything else was ok.

Évaluation :

5

I alway rent a auto transport there and they're always professional and the manager she is helpful

Évaluation :

5

Quick and fast, thank you

Évaluation :

1

Take money with out notice. Don't let you know the “extra fees”. Seems like a scam and I'll definitely would put a review

Évaluation :

5

I hardly ever say this but this place needs no improvement, the staff at this location have been phenomenal and have treated me and my fiancé like pretty much family. I can't thank them enough for their amazing hospitality. Thank you everyone at Lynwood U-Haul!!!

Évaluation :

5

The office and the equipment I rented were clean and presentable and the staff was very helpful.

Évaluation :

2

Our unit got broken into TWICE and the insurance has yet to process our claim or take any accountability.

Évaluation :

3

I just didn’t receive the size I requested and it was over priced

Évaluation :

5

Thanks to all team of Lynwood UHAUL. It's a good place to rent or storage. Thanks to the manager Maira. She is very nice end helpful.

Évaluation :

5

My stay at U-Haul were Fantastic and Miss. Mayra Canchola were always so nice and kind and made sure that everyone were always pleased.

Évaluation :

1

No order of service....low staff and you have to understand outside staff are really RUDE. While talking to inside staff, they just come in and interrupt without even excusing themselves or apologize for their actions.

Évaluation :

1

They are running a scam on me. Bottom line

Évaluation :

5

Muy agradable lugar, solo que las puertas no servia el automático

Évaluation :

3

The hours of operation at times made it very hard to get things out. Also very disappointed when I went to move out they informed be I would not be getting back a refund of the amount I paid for and never used. It appears your company double dips....they charge me for first 2 weeks of September while renting it out to someone else. That is very dirty business. I will never use Uhaul again based on this experience.

Évaluation :

3

When i arrived i got the online move in my unit was some how inuse wich sucked because i really had no place to put my stuff had to take it home and leave it in my truck outside because my land owner doesnt have space for me but then i had to go back and they ended up changing my unit because someone decided to move in mine they were trying so hard to make me upgrade my storage which i didnt really need

Évaluation :

3

I moved out August 17, 2022 Storage unit was paid up to August 20th 2022.

Évaluation :

1

I paid for a full month & moved out 10 days before the next month payment yet U-Haul doesn’t provide a prorated amount if you’ve paid up & I PAID ON TIME!

Évaluation :

3

Uhaul facility was cleaned…Reservations I shared my belongings and why I needed storage…upon arrival, they gave me a top storage for a washer & dryer; there seems to be a disconnect between reservation & the store, communication is key to any business and it’s not happening

Évaluation :

5

Very good Customer service, like the location only one thing the management needs to do is prépare enough parking spaces for customers.

Évaluation :

3

You need to install lighting in the bigger storage units.

Évaluation :

1

We can't access the facility when they had told us that we could 24/7 go in our storage. We had asked beforehand and so we left to load the uhaul 10" truck. To our surprise it was closed, every single time that I input the code it would says access denied so we decided to call the GM number on the board. And it was no use. When she finally answered she referred me to customer service. Waiting for 40 minutes, Tony from customer service tried to help as much as he can on his end, when on the line with him he told us to contact the GM again. And so I did, she kept hanging up on my calls a and then after another few more calls she finally turned of the phone. And so we had no choice but to leave the truck and take off because next day I had to work and 4 am. I can't keep on waiting for her to keep on ignoring the situation. It was a mess, we got there at 7pm and left around 9 it was cold and we were freezing. A very bad experience and to finish it off we where not the only ones waiting there other customers all concerned and confused on why was it all closed. The extra charges on the rental and everything needs to be fixed too. Just unbelievable the first time getting the storage in that area and will be the last time. I don't know if I want to again go to one of uhaul locations and get a self storage after this. So disappointing.

Évaluation :

4

was sufficient.

Évaluation :

1

Need an elevator. All the Big storages are upstairs on the second level didn't find that out until after I paid for the storage & lock & the worker was looking downstairs for the unit So now I was charged an extra day for the U-Haul truck & found a different location with a unit

Évaluation :

5

Customer service was amazing thank you for all your help would like to give the ladies at Lynnwood 10 stars 🤩

Évaluation :

5

Explained everything I needed to know it didn't make me happy to hear about the debit card situation I needed a truck too. But couldn't get one because my debit card is not connected to a bank

Évaluation :

5

My pleasure great customer services and friendly staff

Évaluation :

3

Only issue was trying to get stuff upstairs no elevator

Évaluation :

5

Staff that checked me in was super helpful and kind! Appreciate him!

Évaluation :

5

I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.

Évaluation :

5

If you reserve online be sure it's not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won't be able to get your lock or have it placed inside.

Évaluation :

5

They were very pleasant to me i would go back to them very nice young men 's.and well to help you

Évaluation :

5

Excellent

Évaluation :

5

Merci.

Évaluation :

5

Very understand in the final analysis. Thanks.

Évaluation :

5

Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !

Évaluation :

5

I love this location of lynwood very clean and efficient

Évaluation :

5

Pretty good experience. I cant believe it

Évaluation :

3

You guys need some light in those units.

Évaluation :

1

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Évaluation :

5

I would recommend this facility U-Haul

Évaluation :

2

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

Évaluation :

2

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

Évaluation :

5

Great staff!

Évaluation :

5

Very Good Experience

Évaluation :

2

Was told to purchase a lock for $10 cause lock I had I couldn't use then I couldn't use lock I spend $10 on ended up using lock I had originally brought with me was not able to get refund for.

Évaluation :

5

Great customer service!

Évaluation :

5

Very nice people and very nice customer service

Évaluation :

4

No hassle...Very professional Manager.

Évaluation :

2

Not clean.

Évaluation :

4

Amazing customer service

Évaluation :

5

Great support throughout, organized and tidy. Equipment performed as described, no failures.

Évaluation :

5

Great working with them

Évaluation :

5

It was great working with them

Évaluation :

5

Great experience

Évaluation :

4

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Évaluation :

5

Awesome experience!

Évaluation :

5

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

Évaluation :

4

Customer was good,

Évaluation :

3

I appreciated the courtesy reminder calls.

Évaluation :

2

Customer service was terrible. I would avoid this place.

Évaluation :

3

We didn't see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren't removed before delivery.Had to go and buy pliers to remove

Évaluation :

1

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Évaluation :

5

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Évaluation :

3

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Évaluation :

3

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Évaluation :

5

Nice experience

Évaluation :

1

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Évaluation :

5

Great service

Évaluation :

5

Excellent service.

Évaluation :

2

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

Évaluation :

5

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

Évaluation :

1

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

Évaluation :

5

uhaul experience was great! seamless from start to finish!

Évaluation :

5

Thanks

Évaluation :

4

Y

Évaluation :

5

Excellent service. Much better than the UHaul location in North Boulder, CO

Évaluation :

5

Great place and help when I was having a bad day

Évaluation :

4

This facility has been helpful, clean and always has someone to assist with every need

Évaluation :

1

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Évaluation :