I moved out August 17, 2022 Storage unit was paid up to August 20th 2022.Latonya J. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Lynwood
Pour nous contacter
Lynwood, CA 90262
(South of 105fwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing, Everything is in order and the front showroom is very organized and clean the staff are polite and knowledgeable on the process for the rentals. GREAT JOB!!Christopher C.
Excellent staff, very friendly and courtesy. The site was very clean and organized. MerciLinda R.
I'm very please with the service. The staff is very helpful especially Myra. I'm always thrilled to come back because how friendly the staff is their.Edith O.
Le client n'a pas laissé de commentaire.joshua J.
I do not remember the name of the young lady that helped me, but she was great!! Nothing negativeMark G.
Le client n'a pas laissé de commentaire.Janice R. | Expérience générale
Mayra and her staff are amazing And very helpful.Daniela B.
Came in for an auto transport, customer service was great and professionalAndrew S.
Your contact number for emergency after hours needs improvement! I lost the key to the rental van on 8/6/22 Im a woman, with disabilities, I started calling for help at 6pm. I got NOTHING, JUST TEXT MESSAGES! No one answeredDana P.
Le client n'a pas laissé de commentaire.Chaunte H.
Le client n'a pas laissé de commentaire.Pablo D.
This location has the worst customer service ever.,The young lady in the office does not give good directions at all. Since I had to use a credit card to secure the truck, I asked if I can pay in cash when I return. She said Yes. No one walks you to your truck to explain how to use the lift or the lock. They don't give directions on where on the lot to return the truck.. Lastly when I returned the truck, I went inside. The cashier told me to go meet Jessie outside. When I got to Jessie he tells me that another guy is going to take care of my return. When I went to that guy, he tells me to go back in the office to get the receipt. When I get inside the woman said here is your receipt. I said but I wanted to pay in cash. I had only used the truck for 3 hours. She answered with â€œIf you wanted to pay in cash then you should have told him outsideâ€. To me, they did not use good customer service within the whole rental. I will never use that location again and will not refer ANYONE there. 2 days ago I had to rent from the Torrance location. They had top notch customer service but too far. Lynwood location is in my neighborhood. But you have the wrong people representing Uhaul. At least the rude and ignorant lady at the front counter. Didn't get her name. But I will never be back there!Dana L.
Le client n'a pas laissé de commentaire.CARLOS V.
Nothing, it was excellentJackie A.
Le client n'a pas laissé de commentaire.Marie C.
The staff I interacted with was great!Jad A.
Not enough employees, wait time was too long. Nevertheless, once we were helped, the employees were very courteous. The area was extremely ghetto.George A.
Le client n'a pas laissé de commentaire.Alfredo P.
The girl at the front desk that helped me out was a super grudge & gave me attitude with every response. Would never come back here. The return part was smooth & great guy very attentive.Miguel S.
Le client n'a pas laissé de commentaire.MARIA R.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.Lymar P.
Great experience and employees are amazingTIMOTHY T.
Le client n'a pas laissé de commentaire.Annette A.
Le client n'a pas laissé de commentaire.JORGE P.
Le client n'a pas laissé de commentaire.Alondra S.
Keep up the friendly courteous and professional way you do thingsSpencer C.
Radio not workingverna W.
Le client n'a pas laissé de commentaire.Shauna S.
I paid for a full month & moved out 10 days before the next month payment yet U-Haul doesn’t provide a prorated amount if you’ve paid up & I PAID ON TIME!George T. | Online Move In
Trailer was new and easy to use. But discovered after picking it up that interior had metal shavings throughout. I have pictures. Had to spend time vacuuming carefully to clean out all shavings so they would not embed into cargo, shoes, or cause cuts or injury. Unknown source of metal: from previous user's cargo? Or from new trailer construction and delivered to U-Haul without final inspection???Javier B.
Le client n'a pas laissé de commentaire.Rachel M.
The truck broke down on the fwy in the middle of the lane for two hours and I never got a discountLa Ronda S.
Uhaul facility was cleaned…Reservations I shared my belongings and why I needed storage…upon arrival, they gave me a top storage for a washer & dryer; there seems to be a disconnect between reservation & the store, communication is key to any business and it’s not happeningKIMBERLY O. | Premières impressions
Le client n'a pas laissé de commentaire.Manveer A.
Customer service was excellent, I would recommend this location to anyoneRechelle L.
Le client n'a pas laissé de commentaire.Monique J. | Expérience générale
Great experience!Troy K.
Le client n'a pas laissé de commentaire.Rogelio Z.
The truck had a thin film of super slick oil on the floor. Had to spend 45 min cleaning it with solvents just to be able to walk on it without falling down.Douglas F.
Wash the outside of the vehicle before renting them.Nebraska J.
Le client n'a pas laissé de commentaire.Victor G.
Everything was great except for the fact that I rented the truck for 8 hours and lost 30 minutes waiting in line for the keysArmando V.
Le client n'a pas laissé de commentaire.Michael H.
You are finerichard R.
Send the text message with the â€œbefore you goâ€ link to the customer while in front of you before heading the the rental. I had to get back in line to ask about the link. Luckily the line was short and I received the link quickly.Tania S.
Le client n'a pas laissé de commentaire.Ricardo S.
Nothing service was Great!!FREDRICK R.
At time of order was informed refund of deposit would be the same day. When returning the truck was told it would be two to three days for refund. Just asking to be consistent in information. No other comments. But overall very good serviceStephanie T.
Le client n'a pas laissé de commentaire.Elizabeth N.
Service was great and the transaction went smoothly.Marcos M.
Le client n'a pas laissé de commentaire.JESUS M.
Le client n'a pas laissé de commentaire.Spencer C.
I like the way it is cancola is a very nice person very helpful .thanks.*****LAZARO S.
Le client n'a pas laissé de commentaire.MARIA A.
The pick up smell cigarettesTuti N.
At first I went to another location but they said that the doors are broken so luckily they were the next closets one that helped us right awayThomas J.
I was discriminated against. She took my picture at this location saying in case I dobt bring the truck back. I will not be using uhaul in the future, I'll be using turo. ATTENDANT IS RACIST. After all that they pulled the dirtiest truck on the lot for me. Had huge engine oil spills in the bed sticking like glue every where steering and hand rest was an isaw. No more uhaul rental, I'll go somewhere they don't call you a thief to your face. UHAUL SHOULD TAKE RESPONSIBILITY! Every location always has some kind of discriminatory policy. Black owned uhauls never take a picture of me! This girl took a whole photo of me head to toe!! I still feel furious writing this review! She should be fired!EMMANUEL A.
Le client n'a pas laissé de commentaire.Geraldo D.
Le client n'a pas laissé de commentaire.Adrin A.
Le client n'a pas laissé de commentaire.Francisco T.
Awesome customer service. Super helpful. Best U-Haul experience ever!Raymond J.
Always pleasant. Myra the manager is a sweetheart! Always make sure you're good with the service.Jacqueline V.
Le client n'a pas laissé de commentaire.DARRELL C.
Le client n'a pas laissé de commentaire.Martin S.
I had a good experience, there was only one incident that I will explain in detail: I rented a pick-up truck but didn't realize that this unit had the incorrect tires, it seems were not the correct ones (size and type) and also in a pretty bad condition, I took the unit home and next day I went to pick up some furniture but when I arrived to my destination, I realized the drive side tire was flat, I went to the closest tire shop to get it inflated but the guy told me that those tires were not the right ones and were not in a good condition, he only inflate it and recommended to get back to the U-HAUL location to get it replaced, I followed his recommendation but when I arrived, the U-HAUL staff told me that they couldn't fix or replace the tire, that I needed to call road assistance, I called them and was waiting at the parking lot for about 90 minutes, when the road assistance guy arrived, he recognized the vehicle and mentioned that he was called out for road assistance about a week ago on the same unit, and he stated that those tires on the vehicle where not the correct ones, he mentioned that he needed some kind of authorization to replaced them and called someone, at the end he recommended me to talk to U-HAUL staff and they gave me another unit, I lost about two hours of my day getting this situation fixed, at the end I was not compensated for the miles I used to drive back to the U-HAUL location neither my time.Julio S.
Le client n'a pas laissé de commentaire.DAVID M.
We had no issues, quick and easyLeia C.
Le client n'a pas laissé de commentaire.LATRONJA C.
We made reservations and they gave me wrong cargo van. Broken dolly. Just all bad.Armando M.
Need more staffing and customer service classes!!Linda M.
Le client n'a pas laissé de commentaire.SONYA B.
Le client n'a pas laissé de commentaire.Maria N.
Le client n'a pas laissé de commentaire.Joshua C.
Le client n'a pas laissé de commentaire.Gilberto G.
Le client n'a pas laissé de commentaire.clarice R.
This is my first time using Uhaul. I am really amazed how Mr Kevin was really on top of everything. I didn't even had to ask for help. Mr Kevin show me step-by-step how to hook up the trailer. I would had have a rough day if it wasn't for his help. Thank you Mr. Kevin for having a great attitude and definitely a lot of patience. Thank you once again.Nicolas R.
Le client n'a pas laissé de commentaire.JUAN M.
Le client n'a pas laissé de commentaire.Vincent C.
Nothing to improve - very nice location and great staff.Joseph B.
Le client n'a pas laissé de commentaire.Laura H.
Continue being friendly courteous and professionalSpencer C.
Le client n'a pas laissé de commentaire.TANYA D.
Le client n'a pas laissé de commentaire.Frank S.
We made a reservation for a 20 ft truck and it wasn't available so we have to go with a 15 foot truck. We made a reservation for two furniture dollies and they only had one, other than that everything else was great.Bianey D.
Clean the trucks they are always filthy with dust dirt and bird poop on themsharon M.
The staff can be more friendly when dealing with customers.Keilan T.
Make sure your that trucks are ready to go instead of having to wait until customers move their cars so you can leave instead of having to wait almost 30 minutes until you leave. Also trucks that can be accessed from both doors.MATTHEW S.
Le client n'a pas laissé de commentaire.MARVIN K.
Store Manager Mayra is amazing. I feel at home when I go into the store to pick up our rental. Rest of the staff is great as well. Great leadership.Daniela B.
Le client n'a pas laissé de commentaire.Dante C.
Great serviceANDRES C.
WHEN I DROP OFF THE TRUCK ONLY 2 GUYS WORKING AND LIKE 15 RETURNSHector A.
The air conditioner did not work. Unable to bring truck back in through the area, blocked off by trailers. Then the other area was unable to drop off truck because it would have been sticking out in the street.MAXWELL R.
Le client n'a pas laissé de commentaire.MARISOL L.
Le client n'a pas laissé de commentaire.Marchetta S.
In today's times wiping down interior providing the next customer with a safe clean environment is necessary. MerciSteve C.
Le client n'a pas laissé de commentaire.RIGOBERTO R.
Le client n'a pas laissé de commentaire.Jose D.
Le client n'a pas laissé de commentaire.Henry D.
Le client n'a pas laissé de commentaire.Tasha C.
Double check that the days I selected are correct. The vehicle I rented was dirty the only thing that was cleaned was the windows. Explain the picture confirmation process properly to the customer. I appreciate the girl at the desk solved my reservation issue.daniel P.
customer service needs improvement. The ladies in the office were very dry. No welcome no thank you no explanation. They need better training on providing customer service.francine A.
Very good Customer service, like the location only one thing the management needs to do is prépare enough parking spaces for customers.KAHASAYE A. | Expérience générale
You need to install lighting in the bigger storage units.Sylder C. | Expérience générale
We can't access the facility when they had told us that we could 24/7 go in our storage. We had asked beforehand and so we left to load the uhaul 10" truck. To our surprise it was closed, every single time that I input the code it would says access denied so we decided to call the GM number on the board. And it was no use. When she finally answered she referred me to customer service. Waiting for 40 minutes, Tony from customer service tried to help as much as he can on his end, when on the line with him he told us to contact the GM again. And so I did, she kept hanging up on my calls a and then after another few more calls she finally turned of the phone. And so we had no choice but to leave the truck and take off because next day I had to work and 4 am. I can't keep on waiting for her to keep on ignoring the situation. It was a mess, we got there at 7pm and left around 9 it was cold and we were freezing. A very bad experience and to finish it off we where not the only ones waiting there other customers all concerned and confused on why was it all closed. The extra charges on the rental and everything needs to be fixed too. Just unbelievable the first time getting the storage in that area and will be the last time. I don't know if I want to again go to one of uhaul locations and get a self storage after this. So disappointing.ISAAC P. | Premières impressions
was sufficient.Evonne B. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly R. | Expérience générale
Le client n'a pas laissé de commentaire.larenee N. | Premières impressions
Need an elevator. All the Big storages are upstairs on the second level didn't find that out until after I paid for the storage & lock & the worker was looking downstairs for the unit So now I was charged an extra day for the U-Haul truck & found a different location with a unitsonja h. | Expérience générale
Le client n'a pas laissé de commentaire.Ashlee E. | Expérience générale
Customer service was amazing thank you for all your help would like to give the ladies at Lynnwood 10 stars 🤩Cheryl j. | Premières impressions
Explained everything I needed to know it didn't make me happy to hear about the debit card situation I needed a truck too. But couldn't get one because my debit card is not connected to a bankGeorge B. | Premières impressions
Le client n'a pas laissé de commentaire.Kisona M. | Expérience générale
My pleasure great customer services and friendly staffMichele j. | Expérience générale
Only issue was trying to get stuff upstairs no elevatorRobert H. | Premières impressions
Le client n'a pas laissé de commentaire.Amber P. | Online Move In
Le client n'a pas laissé de commentaire.CHARLIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Megan G. | Expérience générale
Staff that checked me in was super helpful and kind! Appreciate him!Nike K. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly R. | Premières impressions
Le client n'a pas laissé de commentaire.Jayson B. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony A. | Expérience générale
I needed a short term space while I relocated, I wish you had been my long term first choice and not third and best.treanetta s. | Expérience générale
Le client n'a pas laissé de commentaire.evelyn p. | Expérience générale
Le client n'a pas laissé de commentaire.edgar v. | Premières impressions
Le client n'a pas laissé de commentaire.DOMINIQUE S. | Premières impressions
Le client n'a pas laissé de commentaire.RAMON M. | Expérience générale
If you reserve online be sure it's not after business hours if you plan on moving right away, due to Covid the locks are placed in your unit. However the office was closed so you won't be able to get your lock or have it placed inside.Mauricia B. | Online Move In
They were very pleasant to me i would go back to them very nice young men 's.and well to help youBarbara A. | Premières impressions
ExcellentANTWAN RICKY W. | Premières impressions
Le client n'a pas laissé de commentaire.Kim F. | Premières impressions
Merci.Miguel T. | Expérience générale
Very understand in the final analysis. Thanks.CLENORA H. | Premières impressions
Le client n'a pas laissé de commentaire.Guil C. | Premières impressions
Mayra was amazing helped with everything walked us thru all the steps because it was our first time getting a storage . Thanks for making our move easier! Thanks Mayra! !Oscar M. | Expérience générale
I love this location of lynwood very clean and efficientYuriria T. | Premières impressions
Pretty good experience. I cant believe itjade d. | Expérience générale
Le client n'a pas laissé de commentaire.shawauna g. | Premières impressions
Le client n'a pas laissé de commentaire.Ronnise S. | Expérience générale
You guys need some light in those units.Sylder C. | Premières impressions
Le client n'a pas laissé de commentaire.sergio c. | Expérience générale
Le client n'a pas laissé de commentaire.ELISHA R. | Expérience générale
Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.Hurley J. | Expérience générale
Le client n'a pas laissé de commentaire.loretta t. | Expérience générale
Le client n'a pas laissé de commentaire.wanda w. | Expérience générale
I would recommend this facility U-HaulGlen H. | Expérience générale
The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.JOSEPH C. | Premières impressions
Le client n'a pas laissé de commentaire.tasha c. | Online Move In
The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.malika s. | Expérience générale
Le client n'a pas laissé de commentaire.knyvette h. | Premières impressions
Great staff!zaidas r. | Expérience générale
Very Good ExperienceValerie B. | Premières impressions
Was told to purchase a lock for $10 cause lock I had I couldn't use then I couldn't use lock I spend $10 on ended up using lock I had originally brought with me was not able to get refund for.claudenea j. | Premières impressions
Great customer service!zaidas r. | Premières impressions
Very nice people and very nice customer serviceRaul c. | Premières impressions
No hassle...Very professional Manager.ALAN M. | Expérience générale
Not clean.Ophilia H. | Expérience générale
Amazing customer serviceangelica p. | Premières impressions
Great support throughout, organized and tidy. Equipment performed as described, no failures.Vikyat M. | Premières impressions
Great working with themgabriel s. | Expérience générale
It was great working with themgabriel s. | Expérience générale
Great experienceDawn C. | Expérience générale
They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.Alba Maricela C. | Expérience générale
Awesome experience!Quionne R. | Expérience générale
Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.JUANA N. | Premières impressions
Customer was good,DENA d. | Premières impressions
I appreciated the courtesy reminder calls.ALICIA J. | Expérience générale
Customer service was terrible. I would avoid this place.Gaby D. | Expérience générale
We didn't see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren't removed before delivery.Had to go and buy pliers to removeJOHN Z. | Expérience générale
Soamu problems! Access cards are trash,! Never work and can't even get in after hours.Alfonzo P. | Expérience générale
Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)Francisca g. | Premières impressions
I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.Michelle J. | Premières impressions
The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changesAdran D. | Expérience générale
Nice experienceNeeraj S. | Expérience générale
I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVERLandon G. | Expérience générale
Great serviceTeresa C. | Expérience générale
Excellent service.silvia a. | Expérience générale
Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.Mario G. | Expérience générale
I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.James M. | Réservation
The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.trokon g. | Réservation
uhaul experience was great! seamless from start to finish!WHITNEY M. | Expérience générale
Thanksqwendolyn P. | Expérience générale
YTavis J. | Expérience générale
Excellent service. Much better than the UHaul location in North Boulder, COMichael C. | Expérience générale
Great place and help when I was having a bad daySharonda W. | Expérience générale
This facility has been helpful, clean and always has someone to assist with every needSHEMIKA B. | Expérience générale
Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- noneEmily W. | Expérience générale
Had issues with my move-customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.Kimberly V. | Expérience générale
Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.Graham B. | Expérience générale
Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.Kyra G. | Expérience générale
Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.venita m. | Expérience générale
Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some timeLester P. | Expérience générale
This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating highElizabeth T. | Expérience générale
Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .ELIZABETH O. | Expérience générale
I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.Robert P. | Expérience générale
Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no moreJose D. | Expérience générale
Thanks for your excellent services.Evelyn S. | Expérience générale
Everyone was helpful and professionalEdward E. | Expérience générale
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