Évaluations des clients U-Haul Moving & Storage of Lynwood
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Lynwood
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Donald C. le
If equipment is not available at a selected location , you need to advise customers ASAP and not wait until 24hrs prior to pick up,very annoying and inconvenient when arrangements have already been made to have to change them last minute, moving is already stressful enough .
Muhammadhabibade K. le
Fuel cap on the truck was missing The truck was dirty The representative didn’t even review the truck with me to see any issues
jasmine w. le
This was the only u-haul, out of four I had to go to, that was kind and competent.
Daniel G. le
All three people I dealt with were extremely helpful. One of them was Danny, but I forgot the names of the other two (one female, one male).
Antoinette B. le
6/15 I WENT AND PICK UP A U-HAUL I AFTER PAYING I WAITING OVER 15 MIN. FOR A PERSON TO CHECK OUT THE TRUCK .. THE HOOD WAS LEFT OPEN AND I DIDNT NOTICE UNTIL STARTED DRIVING. FEW HOURS LATER.... THAN WHEN I WENT TO DROP OFF I WAITED WHICH SEEM FOREVER FOR SOMEONE TO CHECK IN TRUCK NEXT DAY I GET EMAIL THAT I RENT THE TRUCK FOR 2 DAYS WHICH WAS A BALL LIE I ONLY HAD TRUCK FOR LESS THAN 3 HOURS ... I CALLED BILLING AND THEY HAVE DENIED BY REFUND FOR THE 2ND DAY THAT I SUPPOSING HAD THE TURCK FOR ...I REQUEST THEY CHECK THE CAMERAS. HERE WE ARE 7/11 STILL NO RESPONSE
Keya J. le
Excellent service! I will definitely recommend and use this facility for future needs, Thanks again!
Vikyat M. le
Great support throughout, organized and tidy. Equipment performed as described, no failures.
DANIEL P. le
Reservamos un uhaul 2 semanas antes d la fecha para no tener problemas y no nos entregaron el uhaul a la hora indicada! Más atención con eso
Edzel V. le
Quick service. Excellent service.
gabriel s. le
Great working with them
gabriel s. le
It was great working with them
Gabriel S. le
Daniel and Claudia are awesome.
LYDIA F. le
Customer service was excellent
Jasmine E. le
Everyone was amazing. Mayra was very helpful and made my experience there amazing. Thank you for your help.
angel r. le
Poor service. Employee refused to help and practically rushed us out a few minutes before closing time by telling us to just leave the keys in the store.
Lucille R. le
I'm here twice a month and the staff and management are absolutely concerned about pleasing their customers.
Robin T. le
I didn’t know they charge by the hour and they double charged me.
Maria V. le
Very nice service always so quick
mauro c. le
I showed up to my 8am appointment at the Cudahy location and a guy came out to help me he said he couldn’t hook up the tow hauler because my bumper was bent he said! I told him what does the bumper have anything to do with my tow hitch! If the tow hitch is connected to the frame not the bumper he didn’t know what to say so I left! Called uhaul and they made me another appointment at the Lynwood location and they hooked it up with no questions asked I told them about the other place and they laughed I will never go to the Cudahy location
Dawn C. le
Great experience
Antti T. le
The mileage offset (14miles) had not been corrected in the system and I had to pay some extra for exceeding the mileage quota. It was just 2$ extra but still a bit irritating...
Alba Maricela C. le
They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.
Victor G. le
Got my rental easily and fast but the person that inspected it put that it had a tank-full of gas when it wasn’t of course i was charged for the rest of the gas when i had evidence that it wasnt full. Mileage also .6 + from what it had ... pretty mest up how i had to pay some extra money for their mistakes. Make the employees put accurate numbers and correct ones. Stealing from us in our face!!!
Michael J. le
Nothing
Quionne R. le
Awesome experience!
Wilbur T. le
Good customer servce
Lucille R. le
Every experience for me has been superb. The Staff and Manager are second to none.
Dawn C. le
I'm renting two storage areas. They truly need air in there. I almost died especially loading the small one on upper level right in front by the windows. Sun beams on the metal all day and I burned my hands touching it to open ??. Staff however ARE AWESOME. ALL OF THEM, VERY ACCOMMODATING
JUANA N. le
Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.
jannette m. le
Vehicle transmissions was slipping
DENA d. le
Customer was good,
Maria S. le
Excelente servicio
William B. le
As always, Groovy!
Shannon P. le
Cleanest, easiest moving experience of my entire life. Thank you!
Mario R. le
They gave an empty gas tank , yes they told me If I return with 1/4 tank I’ll get $45 dollars credit , but literally I ran out of gas two blocks from their facility , and tried calling them, but they never picked up their phone . I had to walk to the gas station , get a 2 gallon container to put gas so I could make it to the gas station and put more gas in the tank
Laura J. le
Not only was my week in advance reservation NOT upheld. I was forced to travel further to get a truck which caused delays all day for my already challenging and stressful move. The staff was unprofessional.
Lloyd L. le
Maybe only having one more person helping inside... But Great service!
Kennedy E. le
Excellent
LUCILLE R. le
Awesome experience each time I visit this facility. Employees go above and beyond to please it's customers.
Christina P. le
Very professional
William B. le
Beautiful
Roberto Jose Z. le
Low on staff and some of the staff was just wondering around while people at front desk trying to check out was building up on the line
William B. le
Lovely
Jorge B. le
I hope you guys could explain all the rules how and when to return the u haul truck without being charged a other day.
LUCILLE R. le
awesome employees
Roman P. le
Clean friendly location
Jose A. le
In my opinion they need to have more than two people working. The morning I was there they had one person working outside and he was rather busy and the person that was in the office was outside helping a customer at the propane station, When I came back in the afternoon there was a line of people inside waiting to be served. I have been to smaller locations where they have two to three people working inside and when the person outside gets behind somebody goes outside and helps.
Henry D. le
The change of location triggered my bank's fraud protection, which I can't imagine is out of the ordinary for cross-country trips. What seems out of the ordinary is that nobody at U-Haul thought to contact me when the payment didn't process. As a result it took me an extra TWO HOURS to get someone to charge my card and release my U-Box. As a result I had to pay an additional $75 to my movers due to extra time. This is completely unacceptable. Before the move, the U-Haul rep I spoke with made it sound like I had to book movers through Movinghelp.com, which connected me with a company that A) needed me to rent a truck and B) didn't even know how to hitch a trailer to my truck in order to tow my U-Box. Ultimately I had a pretty terrible experience with this organization and I question whether I will move forward with U-Haul for future moves.
Todd P. le
Even though I messed up a little they were still courteous and helped me out a situation that I had feel myself into I greatly appreciate the kindness and that I was in professionalism that was shown to me and I guess I would recommend you guys to my friends and anyone else who acts and thank you very much and I will be contacting you again real soon
Roselin B. le
I was asked to upload a picture of my license, estimate mileage online to save time and once I got to the store I was asked all the same questions and even took a picture of my license so entering information online is a waste of time
Raymundo B. le
Better help service
evelin g. le
I had no issues with them and their service from the beginning to the end was Excellent, convenient and they've the greatest customer service. And I would defenetly will use their service again in the future.
LUCILLE R. le
Customer Service Rock ! It's awesome
Jorge Q. le
Entrances and exit need to be better labeled other than that its good
William B. le
Groovy!
Javier G. le
Mayra provided us with great customer service, was very helpful, and knew what she was doing. I can’t thank her enough for a job well done.
Steven W. le
I needed the equipment longer than 4 hrs,I returned the tow dolly and kept the truck. I was charged for 2 rental periods, which I was not made aware of.
ALICIA J. le
I appreciated the courtesy reminder calls.
Rigoberto R. le
They need to wash the vehicle's before release it to the customers very embarrasing
Oscar R. le
Ur reps. We're great bunch I was in an out in 40min thank u for my tow hitch.
Noel C. le
I had a blow out the trailer never made it ....
LUCILLE R. le
New staff and they are awesome as well. I love my Uhaul store.
Pamela S. le
Have uhaul employee check truck instead of customer. Everyone dont have a cell phone that can do all of the check out procedure you have the customer do, and also most seniors can't do it.
Edith A. le
Excelente servicio personal eficiente y profesional los felicito
Daneshia M. le
Very professional
Latrice P. le
I'm not a big fan of the new truck rental process. Trying to locate the truck that I'd rented without the assistance of the staff was confusing. It took us a while to locate it I prefer having the staff bring the truck to me. That's called good SERVICE.
LUCILLE R. le
Phenomenal experience as always great store and great employees
LAURA L. le
Don't use the movers through the Uhaul site. They flooded our kitchen, made a mess when moving items out of house. They didn't pay attention to what the boxes said. Stuff was put in wrong rooms and worst of all they were 4 hours late.
Ricahrd G. le
The staff here is friendly and nice and very helpful!
LUCILLE R. le
Management is exceptionally awesome, great customer service skills, staff is warm and friendly. They really appreciate your business. and that's outstanding.
Charles E H. le
They are great!!! I have use theme for years while in US Army and went I went to Middle East. Thank you!!
Allen M. le
Using phone assisted with quick in and out services.
Gaby D. le
Customer service was terrible. I would avoid this place.
Elosia L. le
mayra was very polite excelent customer service . love the young lady.
William B. le
Beautiful!
JOHN Z. le
We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove
Alfonzo P. le
Soamu problems! Access cards are trash,! Never work and can't even get in after hours.
Arleen G. le
I appreciated the professional customer service and swift attention to a lot of customers at one time.
LUCILLE R. le
Daniel is doing a fabulous job running and managing this store. the employees are hard workers and very nice people.
Guillermo A. le
I started with a phone call... it was so great!! and the location was excellent!! they have everything what I expecting to have, clean, on time, good service and full help and instructions. thankyou.
David M. le
Great service, great truck, no issues. I will always come here when I need a truck for a few hours. Thank you guys. The truck smelled very pleasant
Yesenia M. le
Awesome customer service. Thank you so much.
John C. le
Everything was perfect during my visit. Friendly staff and speedy service!
Mayra E. le
I places my online order for a 20’ truck and a appliance dolly. When I arrived I found the rental truck blocked in by two other trucks and spoke to a rep regarding it . The following morning when I prepared to move out I noticed no dolly was in the truck at the point of return they inquieres about it. My suggestion is to make sure the clients orders are thoroughly reviewed
William B. le
As always, a beautiful experience!
karen a. le
Excellent, prompt service provided by friendly, helpful staff. I would highly recommend this service if moving items is required. Excellent pricing. Much cheaper than POD!
Francisca g. le
Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)
Michelle J. le
I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.
Adran D. le
The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes
Neeraj S. le
Nice experience
Landon G. le
I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER
Teresa C. le
Great service
silvia a. le
Excellent service.
Mario G. le
Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.
James M. le
I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.
trokon g. le
The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.
WHITNEY M. le
uhaul experience was great! seamless from start to finish!
qwendolyn P. le
Thanks
Tavis J. le
Y
Michael C. le
Excellent service. Much better than the UHaul location in North Boulder, CO
Sharonda W. le
Great place and help when I was having a bad day
SHEMIKA B. le
This facility has been helpful, clean and always has someone to assist with every need
Emily W. le
Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none
Kimberly V. le
Had issues with my move—customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.
Graham B. le
Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.
Kyra G. le
Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.
venita m. le
Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.
Lester P. le
Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time
Elizabeth T. le
This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high
ELIZABETH O. le
Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .
Robert P. le
I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.
Jose D. le
Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more
Evelyn S. le
Thanks for your excellent services.
Edward E. le
Everyone was helpful and professional