I got the u haul which was broom cleaned and I returned the same way and I was charged a cleaning fee. That's completely disgusting.TANUJ B.
Customer Reviews for U-Haul Moving & Storage of Malden Center
Pour nous contacter
Malden, MA 02148
(Eastern Avenue and Phillips Court)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nicole Taylor is the best ! Always helpful and willing to assist all customers.Kenneth M. | Expérience générale
My unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few itemsRICHARD V. | Expérience générale
I reserved a 10ft truck online 1/3 initially for 2 days. Agreement # 26935835. On 1/5 at 1:53pm Uhaul called my phone but I was unavailable and then my husband was contacted. The woman claimed to be a manager. I cannot remember her name. It was not Nicole or Amina. This woman was extremely rude to my husband and when I finally spoke to her that afternoon, she was even more rude to me. I have rented from Uhaul many times and never had this happen. I had the truck for an additional few hours and because of the woman's incompetence, she was having a hard time charging my Mastercard (same card used on 01/3/22) and said I had to have the truck back by 4:30pm or find another way to pay $37.14. I asked if cash was acceptable, she said NO! In my Rental Agreement under Additional Terms and Conditions for Equipment Rental, section #5, it states add'tl charges due at completion of rental. It also states cash is accepted. I paid the $37,14 with my husband's credit card and I returned the truck 01/06. I called on 1/7 to ask why I was charged $56 for SafeMove as I did Opt out for it online. I spoke with Nicole Taylor that day. She said she would refund the money to my card. The money ($63 and some change)was eventually refunded, but on 01/13 at 10pm it was taken out of my account again! My account is now negative and I called the same location on 1/14 and spoke to Nicole Taylor and explained to her that it was taken again and she said she had to see my statement because she can only see the refund was completed. I am currently living in a hotel in Lexington, MA. Why would I call Uhaul at 8:30a.m. to lie about $63? I had to jump thru hoops on 01/05 to pay $37,14 because I had the truck an additional few hours and deal with a nasty psychopath who claimed she was a manager. Now I have to waste gas to prove to Nicole that I'm not lying about the money being taken from my account. I don't know who hires and fires, but I would get rid of Psycho and Nicole to keep Uhaul in business. Sincerely, Michelle MieleMICHELLE M.
excellent servicehelenita D.
Nicole Taylor was very nice and very helpfulâ€¦ Great customer service skills â€”PETERSON R.
Le client n'a pas laissé de commentaire.CAROLINA C.
Le client n'a pas laissé de commentaire.SHESER G.
The manager was amazingderek g. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer M. | Expérience générale
Excellent service à la clientèle. Nichole was very friendly and helpful. Would recommend to anyoneADIS D.
inappropriate, unhelpful managerVahidreza N.
They charge me too much and I'm waiting for my money backJOHN M.
Le client n'a pas laissé de commentaire.JEAN C.
I cannot remember the associates name that worked on this day, but she was very personable and welcoming. She started the day for me on a positive note which flowed throughout the day! Thank you for this overall positive experience!JAMES B.
Wonderful representativeNANA L.
Fantastic customer service! It was a real pleasure renting from you at the Malden office.....such nice and efficient employeesJUSTIN C.
The charge me a lot for the rentGERTRUDE B.
Le client n'a pas laissé de commentaire.MDSULTAN S.
Le client n'a pas laissé de commentaire.SUSAN H.
I called in an emergency and they literally had the truck ready and waiting in 15 minutes. Everyone I dealt with was compassionate and kind throughout and when I was late returning it they were understanding and waited for me. A+ to the staff at this location.KATHLEEN M.
Le client n'a pas laissé de commentaire.ELLENKAREN C.
Le client n'a pas laissé de commentaire.DAVID N.
Le client n'a pas laissé de commentaire.MIROSLAV V.
Le client n'a pas laissé de commentaire.Oscar M.
Le client n'a pas laissé de commentaire.Ajinkya T. | Premières impressions
Continue doing what you are doing excellent jobRICHARD C.
Everything was fine no bad comments will use again and tell people I know to use your trucks prices are good.ALAN R.
Le client n'a pas laissé de commentaire.ADAILTON M.
The GM Nicole Taylor was amazing, she gave us options for different units and didn't try to oversell units. She wanted to make sure we could afford units so we didn't fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks NicoleLisa P. | Premières impressions
I originally booked my truck at the wrong location, I had taken an Uber, it was below freezing temperatures, and with my cell phone dead I had no way of getting to the correct location. Once the store manager Andrew Chery realized my mistake and unfortunately had no other trucks for me, he was kind enough to provide me transportation to my correct uhaul location and get me set up with the truck, that was extremely kind and helpful of him, as I was thinking I was about to have to walk or pay a cab! I needed another truck the following week I made sure to go straight to his location! He makes the process quick and simple every time!DYLAN B.
Le client n'a pas laissé de commentaire.MIGUEL C.
Le client n'a pas laissé de commentaire.AASHISH R.
Convenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.Bethany T. | Expérience générale
The manager at the location was very helpful and kind. We've used many other uhaul locations before and this one is by far the best. I'd rather drive 30 minutes to that location just because of her. Fortement recommandé!CEDRIC D.
Le client n'a pas laissé de commentaire.MARCO M.
Nicole was extremely helpful and pleasant. The service was excellent!GREGORY B.
Le client n'a pas laissé de commentaire.ABDELHAKIM E.
Le client n'a pas laissé de commentaire.JULIE M. | Premières impressions
Le client n'a pas laissé de commentaire.NATHAN N.
Le client n'a pas laissé de commentaire.MARCOS S. | Expérience générale
Couldn't ask for a better experience at this location. The manager who helped me with my reservation was very friendly and helpful and made my moving experience that much more easier. I would absolutely continue to book at this reservation next time.Shane P.
Everyone was very helpful and had a really positive attitudeKAREN M.
great experience . nicole was the best. everything went smooth. would definetly would come back. thanks nicole!Anthony G.
Great staff polite helpfullCENK O.
Manager was excellent, worked very hard to service everyone on a busy morning the day that we picked up our vehicleERIC B.
Le client n'a pas laissé de commentaire.JEAN M. | Premières impressions
Had a great experience working with you all. Nicole, you are a great general manager. Fortement recommandé!Alexis C. | Expérience générale
Nicole was great!Dimitar G. | Expérience générale
Le client n'a pas laissé de commentaire.JESSE D.
The staff was very professional and friendly!KENNETH H.
I've rented with UHaul many times but had 2 very frustrating issues this time. First, my truck wasn't at the designated location; they sent me to the next location about a 1/2 mile away and I had to wait for them to transfer the reservation. Second, both the internet and my data roaming were super slow that day so the process of uploading all of the initial information (my license, condition of the vehicle, etc.) was tedious in the extreme. Using my phone for such things is a nice convenience sometimes, but we shouldn't be forced to do everything online . . . it should be an option to have the representative assist like in the old days, when I would be in and out in 5 minutes after the rep would scan or photocopy my license. That said, Nicole was great; she did what she could to help me, given that she had to work within your frustrating system.sara M.
The employee was very helpful and friendly! She answered all of my questions without any problem.KENNETH H.
Nicole was simply phenomenal, she made the overall truck rental experience very pleasant. Because of her, I will most likely chose to come to this specific location.YASSER M.
Nothing! The Manager at this location was incredibly helpful and our experience was nothing short of terrific. Thank you to Malden U-Haul for making our move go so smoothly.STEPHEN K.
All was great and Nicole rocked!MARK H.
Le client n'a pas laissé de commentaire.MIKE L.
Nicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan ClancyDANIEL C. | Expérience générale
Le client n'a pas laissé de commentaire.Ethan W.
Good Friends...nice peoplejulio R.
Le client n'a pas laissé de commentaire.CHETINA M.
Girl that helped me when I was looking for a truck and boxes was awesome. Very friendly and helpful. Made me want to come back to this site.KARLA O.
I was charged an extra $40 for returning the truck after 24hrs the next day (10am) when it was actually returned the day before around 6:30 pm. They also called me in the morning asking for the keys to the truck when they were handed to the customer service rep when the truck was returned. Clearly, there was a breakdown in communication and I hope they can improve their customers' experiences.Osmar D.
Le client n'a pas laissé de commentaire.GARY C.
Le client n'a pas laissé de commentaire.MAAN A.
Le client n'a pas laissé de commentaire.Mansoor S. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMOND J.
Good afternoon, The customers service in this location is very bad . I will refer this place to any one of my families of my friends The manager there talk me like I work in her company . I was parking the cargo van next the others cargo van I'm the parking line . She ask me to park it to other place with no respect like I'm working in her store . Anyway this is my last time I will use service . Thank you .REDOUANE E.
Le client n'a pas laissé de commentaire.WENLU L.
Le client n'a pas laissé de commentaire.ERIN M.
Le client n'a pas laissé de commentaire.Maan A.
Le client n'a pas laissé de commentaire.joel c. | Premières impressions
Le client n'a pas laissé de commentaire.ANTONIO F.
Nicole was a pleasure to deal with you are very lucky to have her .SCOTT N.
Le client n'a pas laissé de commentaire.DAVID W.
Nicole went above and beyond to make things work for me. I would recommend U-haul Malden center for anyone, needing a truck and or storage Thank You Nicole.ALEC J.
Le client n'a pas laissé de commentaire.SRIJAN T.
Hope be happy all the time ,for customer and success.YVES B.
Le client n'a pas laissé de commentaire.Christian B.
Le client n'a pas laissé de commentaire.ANDY C.
Le client n'a pas laissé de commentaire.ANTHONY N.
Team was very helpful.ADAM G.
Le client n'a pas laissé de commentaire.HERINAUER C.
Nicole Taylor was amazing. She made the process so easy and was so knowledgeable. She has such a friendly demeanor and kept us laughing. I have never had such an enjoyable experience renting anything like I did today. She is such a hard worker and a true gem!!JORGE M.
Staff friendly and helpfulKen B.
Le client n'a pas laissé de commentaire.Omar L.
don't remember the employee's name but everything was fine. you really need to watch the help before first time using the online app. ( if retun the wan after hours )GHEORGHE I.
The truck could have been cleaned before renting other then that great customer service!RENEE B.
I dropped off the vehicle and I asked the guy at the desk if he could check the gas because I brought it back with 1/4 of gas and I didn't want to be charged for gas. I did put $10 of gas in the truck and the guy said I was good that I didn't need to add more gas but I see a $6-7 charge for gas in my receipt can you give me credit for thatMARLON R.
Le client n'a pas laissé de commentaire.ELTON N.
Le client n'a pas laissé de commentaire.HENRY L.
The people who helped us at UHaul were friendly, resourceful (not all the blankets we ordered were available and one gentleman went out of his way to find more) and a pleasure to work with. It was striking to me how nice they were. The truck itself was aging-glove compartment taped shut etc-but we were only going a short distance and it did the trick.LUCY G.
There was oil change needed sign onNISHIL D.
Le client n'a pas laissé de commentaire.TRACY B.
I don't remember their names but the people working the check in desk were so friendly and helpful and made our stressful moving day more fun. Thank you!!Victoria M.
I reserved my truck using the the app and truck share 24/7 that says you can pick up your truck whenever is convenient for you. When I didn't pick up my truck at the time listed on my reservation, they cancelled my truck reservation. I then had to have multiple phone conversations with U-Haul to find a replacement truck so I could move. Imagine all of this on top of the general stress related to moving. If you can go somewhere else, do it!DAVID W.
The mobile web interface for early pick up before the office was open was user friendly and worked great. Excellent customer service upon trucks return, answered all of my questions and were overall just awesome!Thomas W.
Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.LUIS C. | Premières impressions
The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.Jason S. | Premières impressions
Le client n'a pas laissé de commentaire.Bharath K. | Premières impressions
Le client n'a pas laissé de commentaire.Leo S.
Wendy was very helpful when I came to pick up my truck. CARMEN the customer service representative needs a new job because she gets frustrated too quick with customers. Will the customer representative who I told was the manager helped me after CARMEN'S awful customer service.VANESSA L.
Le client n'a pas laissé de commentaire.Morgan W.
The self-service check in experience was awful. I was made to enter all of my information again, after of course entering all of it during the booking process. Then, I was made to wait for 5 minutes standing by the truck as I was â€œapprovedâ€. Eventually, when it came time to approve the pictures of the truck, the webpage would not continue. I refreshed and could not continue. I toggled the options and could not continue. I talked to the owner and she couldn't continue. I abandoned that process and had the owner print me a paper sheet. Location and truck were fine, owner and employees were helpful, check in was horrible and I will always check in person in the future.Patrick K.
Le client n'a pas laissé de commentaire.Vivek D.
Staff was too good and beautiful ðŸ¤©PRASAD P.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Valeria F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Siyang F.
U-haul does well keep going!CHRISLA P.
Lower the mileage priceRObinson B.
I had originally reserved a truck at the 530 Eastern Ave location. I waited for 40 minutes in the store and never saw a U Haul employee. A waste of my time and a big security risk for you. The 124 Eastern Ave location was friendly and efficient.Michael P.
Everyone is very helpful and friendly. Love the service and Kernado Ducasse is the right sales person to go. Great jobROSA C.
Le client n'a pas laissé de commentaire.Yihenew E.
Le client n'a pas laissé de commentaire.Pieter V.
Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Merci.Lauren S. | Premières impressions
Le client n'a pas laissé de commentaire.Regena M. | Premières impressions
The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. MerciLynn L. | Premières impressions
Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!DANIEL C. | Premières impressions
Great staffMark H. | Premières impressions
Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.Marilyn M. | Premières impressions
Le client n'a pas laissé de commentaire.Philip B. | Premières impressions
Le client n'a pas laissé de commentaire.mijeong n. | Premières impressions
I didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!Nino C. | Premières impressions
Staff is helpful, professional and friendly, fhank you for the great service!Alice L. | Premières impressions
Gotta love you guys.Nick O. | Premières impressions
Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....Sheryl P. | Premières impressions
No more needs to be said,it ExcellentJOHN M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
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