Customer Reviews for U-Haul Moving & Storage of Malden Center

4 047 évaluations

124-126 Eastern Ave   Malden, MA 02148
(Eastern Avenue and Phillips Court)

(781) 322-7069

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(781) 322-7069

124-126 Eastern Ave
Malden, MA 02148
(Eastern Avenue and Phillips Court)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything looked clean but there was a bodily smell coming from the fabric seatings that smelled like foot odor and stinked up the whole van. Other than that the van was clean.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas V.  |  Online Move In 
Évaluation :
5

The lady that helped me was great

Robert H. 
Évaluation :
4

I've been renting from this location for a few years now, consistently on every first and third Thursday of the month. I think I've practically driven almost every cargo van that they have at this point; some newer than others. My biggest complaint about the Uhaul experience and not this particular location is the Uhaul app and the mobile website for reporting/confirming damages/cleanliness to the rental upon receiving the keys. When we're texted a link to confirm that mileage is accurate, cleanliness and to report any damages the mobile site says to view in landscape mode but when you view in landscape mode the site does nothing!!!!! You cannot push any buttons or proceed to the next page to upload any photos or complete the process. This has been happening for a few years now and every time I mention it to the Uhaul agent/person who gave me the keys they always say.... "yeah, the Uhaul sites aren't always great!" This doesn't help the customer renting because if there are damages to report and they're not already documented prior then the renter is accused of damaging. Luckily, I take my own photos and videos on my iPhone that state the date, time and location said photos and videos are taken to make sure I am in the clear before driving it off the lot. I even took a screen recording of the entire process of the Uhaul site and what it does when we receive the texts to when we get to the site on the phone and to where it gets stuck.

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie L. 
Évaluation :
2

Management is terrible and incompetent

derek g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rais A.  |  Expérience générale 
Évaluation :
5

The staff was so friendly and helpful even the it was the end of the month and they were busy.

Conrad H. 
Évaluation :
1

On Saturday 30th, July 2022, The person when i picked up the truck was great. The person when I dropped the truck was made with me because i was late for 1hour cause the traffic. I rent the truck for 4 hours. I did not pick up the truck for free. The traffic. She charge me for late fee and then she made with me. I said I'm sorry for the late, and she say don't be sorry.

Pheno S. 
Évaluation :
5

I would not know what saying they need to improve one because my customer service is excellent both on picking up the vehicle and on return everybody was kind and curious and patient I really appreciate

COURTNEY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia F. 
Évaluation :
5

Everything is ok

DENIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lun Wai C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tzupin K. 
Évaluation :
5

Monica is excelente 100 % profissional I loved everything

TAISA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis D. 
Évaluation :
5

Good job

Pierre M.  |  Premières impressions 
Évaluation :
1

Manager was very rude.

Mirline D. 
Évaluation :
5

Everything is ok, Monica is a excellent manager.

DENIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiancheng O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john r.  |  Expérience générale 
Évaluation :
5

My experience with UHAUL was fantastic! Staff at this location were well-informed and very friendly. The vehicle was clean, perfectly sized, and it made for a great moving experience.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S.  |  Expérience générale 
Évaluation :
5

Great service convenient location

Derek M.  |  Premières impressions 
Évaluation :
5

I liked every one that worked there that took my payment .. they where friendly and nice ..

colinda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W B.  |  Premières impressions 
Évaluation :
3

Unfortunately we wouldnt mind paying for the mileage but it was 0,89/mile when I looked up and it was publicized as 0,4/mile ..I think it should be a little more clear on the actual pricing

joseph S. 
Évaluation :
5

Excellent service monica GM doing good job

Saoud A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry K. 
Évaluation :
2

Both of the techs on at this location on Sunday were extremely rude and unpleasant. When I walked in the 1st guy behind the counter wouldn't even look up from his phone to recognize I was there for a solid few minutes his text was more important than me, then continued to be on his phone through setting up my account. I called after I left to verify that I could not go on storrow but could go through Callahan tunnel and that's when the 2nd employee was so rude asking me why I was calling if I knew the truck was 9ft. Extremely rude when I just wanted to confirm so I wouldn't get in trouble. Both men need some customer service work. Unpleasant experience.

bridgett G. 
Évaluation :
5

Great service

witche E. 
Évaluation :
5

The staff at this facility especially the managers have been amazingly helpful, professional and kind — great service!

Ann F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rajiv G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qian W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina B.  |  Premières impressions 
Évaluation :
5

Excellent job by everyone

Peter L. 
Évaluation :
5

Derek Graham went above & beyond to help me out! Grateful.

DANIEL C. 
Évaluation :
5

Great staff. Polite and efficient. Thanks.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY R. 
Évaluation :
5

Absolutely nothing. The check in and check out was extremely great. This location is so equipped and well maintained then other location I have visit. Thanks U-haul.

Pearl T. 
Évaluation :
5

Great service, no complaints at all

Ivan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

As long as u get the young lady that helped me you can't go wrong. I can't say enough good things about her and her professional attitude. Great customer service makes all the difference in the world. Sorry but it's true.

Stephen A. 
Évaluation :
5

Merci.

Jason M. 
Évaluation :
5

Excelente

cesar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milla L. 
Évaluation :
5

The customer service here was outstanding. Friendly, capable, swift, and knowledgable. I can't say. enough good things about this particular location - great staff, great service.

Tracey D. 
Évaluation :
5

Can't be happier with the level of professionalism this location provides. The young lady that assisted me was very fast, very efficient and had outstanding customer service skills. Although I appreciate the services UHaul has to offer she alone makes the experience worth giving my business to UHaul.

Stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice E. 
Évaluation :
5

The staff are really friendly and helpful!

Xiao G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet M. 
Évaluation :
5

Excelente

NIKSONWENDER D. 
Évaluation :
5

No improvement everything was great

robenson G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rafael D. 
Évaluation :
5

Excelente Customer Service. A+

Maressa P. 
Évaluation :
5

The truck worked out well and was in nice condition considering it had over 70K miles. (Not sure why the mileage on the contract was higher...)

Joel Moses M. 
Évaluation :
3

I signed up for mobile pickup. My truck firstly was hard to find because they are parked so tight I could barely get in between them to see their numbers. When I found it I struggled to get the key but even more so it was blocked in by two other trucks. I had to go inside to get a staff and they couldn't move the trucks because they couldn't find the keys. In the end we made a new reservation for the same size truck and all worked well but I was very disappointed in the mobile experience. I tried it to save time but ended up wasting time. Also the directions for the site said there was no parking and to use street parking that was free. Street parking wasn't free and I got a ticket. They should update that.

Dave M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MANPREET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lais O. 
Évaluation :
1

When we first got to the location to pick up, the staff kept rolling their eyes at us, and their tone was not the best, apparently there was a confusion about price since we have a business corporate account. Anyway, I went in (husband was the one picking up) and cleared things up. We got the key and left. The next day when we went to return, the employee comes out as my husband is getting out of the van, and tells him to put the key inside the van as he was checking in another van and would check ours next, my husband called him over to show him that the door open handle was loose when we got it, he said ok don't worry about it, just leave the keys here, you are all set. Next day at around 2ish, we get the final invoice/receipt and see that we were charged for two days... Called ... Long story short, the store manager accused us of being stupid for leaving the keys inside the van even after the employee instructed us to do so, and we were charged for two days as a "favor" because they had to break into the van to get it open. She literally yelled at me on the phone.

Victor L. 
Évaluation :
5

Customer service was excellent!!!!

GLEN T. 
Évaluation :
5

Excellent customer service

Enrique O.  |  Expérience générale 
Évaluation :
5

Staff was very nice and helpful especially Dereck. Thank you guys.

viergina b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sanjiban P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacqueline C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edwin A. 
Évaluation :
5

GREAT CUSTOMER SERVICE !!! THE BEST IN TOWN !!!

Rick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wemerson P. 
Évaluation :
5

Excellent customers serverving from Monica and Excellent facility

Enrique O.  |  Premières impressions 
Évaluation :
5

So far, so good experience

Enrique O. 
Évaluation :
5

Keep it up! You guys are doing a great job!!

Madalin B. 
Évaluation :
5

For me that was the most excelente U-Haul location that I've been to. Everything from the Customer Service to the cleansing of bathrooms were done very well. Thank you. A+.

Maressa P.  |  Expérience générale 
Évaluation :
5

My original reservation was for pick up at Everett NOT Malden. If you cannot deliver on the request, then you should from the very beginning indicate two pick up locations instead of giving people the run around of pickup at other locations the day before scheduled pick up. I reserved a truck and car tow and was thrown completely off course with 2 separate pick ups 16 miles apart and out of route of my moving destination, essentially adding more time and miles to my move.

raquel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio P.  |  Expérience générale 
Évaluation :
5

No comments

sharon C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matiewos A. 
Évaluation :
4

Please make sure all signal lights are working properly on old rental. Merci.

Pearl T. 
Évaluation :
5

Great and helpful staff every single one of the staff at this location provided excellent service and care.

DANIEL H. 
Évaluation :
5

Very friendly service!

QUAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M.  |  Expérience générale 
Évaluation :
5

The lady at the counter was lovely; she helped us with all we needed. I have never had such a great experience with U-Haul as that one. I will definitely choose the exact location if I need a truck next time.

DEBORA R. 
Évaluation :
5

Staff, including the manager, were all very helpful and happy to answer any questions I had, as well as making sure exactly what would incur additional charges.

Peter S. 
Évaluation :
5

I was so happy to meet this black laddie . she is so swe et and talk to me gently i was really appreciate this laddie she doing good job ...thank i will be back soon

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVEEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVEN E. 
Évaluation :
5

Ms. Nicole was very understanding and helpful wonderful staff.

Jemord C.  |  Expérience générale 
Évaluation :
4

New hire was doing a great job, manager was right there (by phone) to back him up. We really appreciate both their efforts. Van was ready to go, ran well, was just what we needed. Checking back in was a breeze

ERIC B. 
Évaluation :
4

I needed to clear out my unit but could not be there in person, so I hired a junk removal service and notified U-Haul of their arrival. The manager, Nicole, was very friendly and helpful, and the communication/coordination aspect was great. On the policy front, I would recommend a better solution for allowing access to the unit when the customer cannot be there to open it (for instance, a form where they can grant permission to U-Haul to break their lock). Under the current policy I had to hire a locksmith to allow access into my unit.

DIANA C.  |  Expérience générale 
Évaluation :
5

Iv rented 3 U-hauls for this store and Nicole has helped me every time, very friendly quick and helpful. Makes the process a breeze look forward to renting off this store again.

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucas G. 
Évaluation :
5

Wonderful

John M.  |  Premières impressions 
Évaluation :
1

The utility dolly was missing and I was charged for the missing utility.

NANA R. 
Évaluation :
5

Nicole was super helpful and friendly. I drive in from Roanoke close to their office closing time (it was a long day driving) and she was great helping me access to get moved in and giving me time to get my trailer unloaded! Above and beyond customer service

Benjamin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

This is by far the best U-Haul facility I have ever been to. The kindness and most knowledgeable workers. Would highly recommend this location to anyone.

JONATHAN V. 
Évaluation :
5

The UHAUL office manager Nicole Taylor, is VERY courteous and efficient at what she does, and will go out of her way to resolve any issue that you have. Nicole, was not the office manager on my move-in date of 9-28-2019. But since she has been the office manager, my transactions have ALWAYS been positive! I would highly recommend Nicole's facility to anyone.

Anthony C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IAN S. 
Évaluation :
1

I got the u haul which was broom cleaned and I returned the same way and I was charged a cleaning fee. That's completely disgusting.

TANUJ B. 
Évaluation :
5

Nicole Taylor is the best ! Always helpful and willing to assist all customers.

Kenneth M.  |  Expérience générale 
Évaluation :
1

My unit was emptied without my knowledge. I was only offered pennies for my belongings that I lost. I was blamed for my stuff going missing. I was the victim of a flood and already lost a lot of my stuff. U-Haul made me lose all the rest of my stuff. I was only able to save a few items

RICHARD V.  |  Expérience générale 
Évaluation :
1

I reserved a 10ft truck online 1/3 initially for 2 days. Agreement # 26935835. On 1/5 at 1:53pm Uhaul called my phone but I was unavailable and then my husband was contacted. The woman claimed to be a manager. I cannot remember her name. It was not Nicole or Amina. This woman was extremely rude to my husband and when I finally spoke to her that afternoon, she was even more rude to me. I have rented from Uhaul many times and never had this happen. I had the truck for an additional few hours and because of the woman's incompetence, she was having a hard time charging my Mastercard (same card used on 01/3/22) and said I had to have the truck back by 4:30pm or find another way to pay $37.14. I asked if cash was acceptable, she said NO! In my Rental Agreement under Additional Terms and Conditions for Equipment Rental, section #5, it states add'tl charges due at completion of rental. It also states cash is accepted. I paid the $37,14 with my husband's credit card and I returned the truck 01/06. I called on 1/7 to ask why I was charged $56 for SafeMove as I did Opt out for it online. I spoke with Nicole Taylor that day. She said she would refund the money to my card. The money ($63 and some change)was eventually refunded, but on 01/13 at 10pm it was taken out of my account again! My account is now negative and I called the same location on 1/14 and spoke to Nicole Taylor and explained to her that it was taken again and she said she had to see my statement because she can only see the refund was completed. I am currently living in a hotel in Lexington, MA. Why would I call Uhaul at 8:30a.m. to lie about $63? I had to jump thru hoops on 01/05 to pay $37,14 because I had the truck an additional few hours and deal with a nasty psychopath who claimed she was a manager. Now I have to waste gas to prove to Nicole that I'm not lying about the money being taken from my account. I don't know who hires and fires, but I would get rid of Psycho and Nicole to keep Uhaul in business. Sincerely, Michelle Miele

MICHELLE M. 
Évaluation :
5

excellent service

helenita D. 
Évaluation :
5

Nicole Taylor was very nice and very helpful… Great customer service skills —

PETERSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHESER G. 
Évaluation :
5

The manager was amazing

derek g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Nichole was very friendly and helpful. Would recommend to anyone

ADIS D. 
Évaluation :
3

inappropriate, unhelpful manager

Vahidreza N. 
Évaluation :
3

They charge me too much and I'm waiting for my money back

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN C. 
Évaluation :
5

I cannot remember the associates name that worked on this day, but she was very personable and welcoming. She started the day for me on a positive note which flowed throughout the day! Thank you for this overall positive experience!

JAMES B. 
Évaluation :
5

Wonderful representative

NANA L. 
Évaluation :
5

Fantastic customer service! It was a real pleasure renting from you at the Malden office.....such nice and efficient employees

JUSTIN C. 
Évaluation :
2

The charge me a lot for the rent

GERTRUDE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MDSULTAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

I called in an emergency and they literally had the truck ready and waiting in 15 minutes. Everyone I dealt with was compassionate and kind throughout and when I was late returning it they were understanding and waited for me. A+ to the staff at this location.

KATHLEEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLENKAREN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIROSLAV V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajinkya T.  |  Premières impressions 
Évaluation :
5

Continue doing what you are doing excellent job

RICHARD C. 
Évaluation :
5

Everything was fine no bad comments will use again and tell people I know to use your trucks prices are good.

ALAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAILTON M. 
Évaluation :
5

The GM Nicole Taylor was amazing, she gave us options for different units and didn't try to oversell units. She wanted to make sure we could afford units so we didn't fall behind/delinquent and risk losing our property. I was also in office and heard her dealing with another customer and she was really helpfulness I saw that she meant what she said about caring about people. She is GM for a reason!!! Thanks Nicole

Lisa P.  |  Premières impressions 
Évaluation :
3

Convenient place for storage but I had some issues: 1) my storage unit was on the top floor and had no roof over the unit itself so parts of the building's roof fell all over my things, 2) there isn't enough customer parking so I often had to park in the wrong spots and staff would yell at me to move my car but never suggested where. Otherwise, staff was friendly when I signed and canceled my lease and the units with roofs seemed fine.

Bethany T.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JULIE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCOS S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN M.  |  Premières impressions 
Évaluation :
5

Had a great experience working with you all. Nicole, you are a great general manager. Fortement recommandé!

Alexis C.  |  Expérience générale 
Évaluation :
5

Nicole was great!

Dimitar G.  |  Expérience générale 
Évaluation :
5

Nicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan Clancy

DANIEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mansoor S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel c.  |  Premières impressions 
Évaluation :
5

Thought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.

Martin M.  |  Premières impressions 
Évaluation :
4

Service was good.

raviraqj w.  |  Expérience générale 
Évaluation :
5

Very respectful people

Donald D.  |  Expérience générale 
Évaluation :
4

Protected &Maintained My Property

JOSEPH R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

McKenna C.  |  Expérience générale 
Évaluation :
3

Your In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!

Tammy A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lilly A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C.  |  Expérience générale 
Évaluation :
5

Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.

LUIS C.  |  Premières impressions 
Évaluation :
2

The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.

Jason S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bharath K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY H.  |  Expérience générale 
Évaluation :
5

Everyone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!

RANDALL S.  |  Expérience générale 
Évaluation :
5

Great customer service very friendly people.

ROSA C.  |  Expérience générale 
Évaluation :
5

Letnado is just outstanding and was very helpful from the beginning. Truly he has demonstrated exceptional customer service.

JAY D.  |  Expérience générale 
Évaluation :
5

Staff very good and helpful

Daniel H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanthy n.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaun B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G.  |  Premières impressions 
Évaluation :
1

When we arrived you announced that the elevator didn't work and that we couldn't move in. Then we had to find another storage and you had promised to transfer our file/payment. Which you didn't do! So we had to rent our truck for another day then had to pay again at the new location. Now we have to fight with you to get our money back! Never had such a poor experience. Lucky I don't have the time to contact a lawyer for your fraud.

Isabel R.  |  Online Move In 
Évaluation :
5

The best people in massachusetts.

timothee O K.  |  Expérience générale 
Évaluation :
5

Rafael de la Rosa helped me set up my storage unit and was extraordinarily helpful. He was patient as he showed me various units and volunteered himself to help me carry some heavy furniture into the facility. He is a fantastic employee who treats costumers very well - I hope he gets recognized for his efforts!

ELIAS S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tahani A.  |  Expérience générale 
Évaluation :
3

Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Merci.

Lauren S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regena M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawnjea l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NESRINE D.  |  Expérience générale 
Évaluation :
5

The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Merci

Lynn L.  |  Premières impressions 
Évaluation :
5

Merci

fatih o.  |  Premières impressions 
Évaluation :
5

Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!

DANIEL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne O.  |  Expérience générale 
Évaluation :
5

The staff there was so kind and helpful. I have both rental car and storage service there which are all been done nicely. Next time I would recommend uhaul to my friends if they need to move out.

David M.  |  Premières impressions 
Évaluation :
5

Great staff

Mark H.  |  Premières impressions 
Évaluation :
5

Nicole was very professional and a pleasure to work with.

SEAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C.  |  Expérience générale 
Évaluation :
5

I had the storage unit for 2+ years and I cant speak enough of the staff. Everytime I went they were so friendly. And I hate ti say it but that doesnt happen alwasy at uhaul locations. My only feedback is that I had a top unit. Top unit's dont have an actually ceiling but more like a cage. Sadly when I cleared my unit all my belongings were covered in dust. That was disappointing

Roberto P.  |  Expérience générale 
Évaluation :
5

Awesome service!

ANNETTE D.  |  Expérience générale 
Évaluation :
5

Nicole Taylor made my stay and exit so easy. She's very helpful and made a typically painful experience very smooth and seamless. She's excellent.

Alicia R.  |  Expérience générale 
Évaluation :
5

Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.

Marilyn M.  |  Premières impressions 
Évaluation :
5

The only 2 things that probably can be improved are the elevator & the parking lot. The elevator was out of service 2 out of 5 times I went there, and unfortunately it was when I needed to move heavy items. There is no parking lot for customers cars. You either need to park in the bank across the street or on the sideline and if you have to carry boxes then keep in mind you will have to do several trips back and forth. Apart from these 2 things, everything else is excellent. Nicole is very helpful. There are units for every need. Everything is clean and well maintained. Will definitely recommend it

Manuel F.  |  Expérience générale 
Évaluation :
4

I love U-Haul!!!! Always helpful people. Always good facilities. Thank you!!!!

Burt B.  |  Expérience générale 
Évaluation :
4

Freight elevator was not working but they immediately attempted to fix it.

Vince R.  |  Expérience générale 
Évaluation :
2

The staff needs to be trained better.I found lack of experience and knowledge of there job.

ALLAN E.  |  Expérience générale 
Évaluation :
5

Uhaul kept my stuff safe

Derek M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvez D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMLEE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mijeong n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anabelle P.  |  Expérience générale 
Évaluation :
5

The staff at this facility are very professional, courteous and very accommodating and in my experience always willing to help. Uhaul is very lucky to have these vary outstanding people in their employ and I will recommend this place on every opportunity !! Thank you very much for a gem of an experience !!!!!

Francisco D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miscelaine B.  |  Expérience générale 
Évaluation :
5

The guy at the front desk was very helpful!

Juan Carlos J.  |  Expérience générale 
Évaluation :
5

Excellent staff and meticulously clean facility. Customer Service was outstanding! Thank You for making our storage needs so easy. We are so grateful for your team!

Ivana d.  |  Expérience générale 
Évaluation :
5

I didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!

Nino C.  |  Premières impressions 
Évaluation :
5

Great service from Adriana attending us, and honestly everyone on location was extremely helpful.

ADRIANA F.  |  Premières impressions 
Évaluation :
5

I LOVE U-HAUL

Burt B.  |  Premières impressions 
Évaluation :
3

Great people working there, just lack of pest control.

Karina N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan R.  |  Expérience générale 
Évaluation :
5

The only thing we encountered was the elevator was broken. Carrying all the items by hand to the basement was not easy, can we get a partial credit???

Ivana d.  |  Premières impressions 
Évaluation :
5

Amilcar Ruiz, General Manager, of 124-126 Eastern Ave., Malden, and his staff have been amazing. Amilcar set up our nonprofit with a storage unit for our clothing drive fundraiser and when that one was filled, he gave us another, in exchange for a truck rental. He even coordinated with Luis Cardona, Jr., General Manager, of 420 Eastern Ave., Malden, so that we could have storage units until we deliver the clothing to Savers on August 29. Devine is a member of Amilcar's staff and has also been exceptional. He carried bags from the loading dock to the basement when the elevator was out of order. It was a heavy job on a hot day. It is clear that the staff are well-treated. When staff are respected by their manager, they work efficiently and have a great attitude. Amilcar is to be commended for his excellent management and hands-on assistance of customers. Thank you! Fern

Fern M. R.  |  Premières impressions 
Évaluation :
5

Amilcar manages this location amazingly! Amilcar and the members of his team are incredibly kind, professional, and enthusiastic to help customers. Honestly, this was the best experience I've ever had with Uhaul. The next time I have to store anything or rent a vehicle, I will definitley be using this location. Thank you so much!

Rachel C.  |  Expérience générale 
Évaluation :
5

Staff is helpful, professional and friendly, fhank you for the great service!

Alice L.  |  Premières impressions 
Évaluation :
2

Went to clean out my unit and found garbage, socks, cleansing wipes, etc. Clearly someone accessed my unit and left behind evidence. NOT secure or clean.

laura c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUY B.  |  Expérience générale 
Évaluation :
5

bon

Zhiyang L.  |  Premières impressions 
Évaluation :
5

Gotta love you guys.

Nick O.  |  Premières impressions 
Évaluation :
5

Great! Thank you!

Lisa T.  |  Premières impressions 
Évaluation :
5

The service is excellent. The guys that helped me were helpful, kind and hardworking. I'll be recommending this place to friends!

JESSICA H.  |  Premières impressions 
Évaluation :
3

Some of ur staff are very ruled

Iris M.  |  Expérience générale 
Évaluation :
5

Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....

Sheryl P.  |  Premières impressions 
Évaluation :
4

Helpful staff and easy to use online system. Wish the website was more forthcoming with details about unit rentals rather than having to be told in person about staff.

Edith C.  |  Premières impressions 
Évaluation :
3

The elevator had intermittent problems and I had to carry heavy items up the stairs. However, the staff was very helpful and tried to find a resolution.

Ronald C.  |  Expérience générale 
Évaluation :
5

I like this place.

JOSEPH P.  |  Expérience générale 
Évaluation :
5

Great customer service. Safe facility.

Emily H.  |  Expérience générale 
Évaluation :
5

Staff is very friendly and professional I was almost 5 years and always well attended.

LUIS V.  |  Expérience générale 
Évaluation :
4

Some of the equipment on-site could be better maintained (the freight elevator was particularly finicky), but the staff are extremely helpful and move-in was a breeze. Je les recommanderais sans hésiter!

Ryo K.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful!

Audrey C.  |  Expérience générale 
Évaluation :
5

Friendly staff, explained everything in detail and walked me through each step and answered all my questions.

Alexander C.  |  Premières impressions 
Évaluation :
4

No comment

Yanis C.  |  Expérience générale 
Évaluation :
5

The staff at this location was, and is, top notch. They were attentive and always helpful. Never had any issues and have recommended the location to others.

PHILLIP G.  |  Expérience générale 
Évaluation :
5

No more needs to be said,it Excellent