Customer Reviews for U-Haul Moving & Storage of Manassas Park

Évaluation :

4

The outside of the pickup truck was quite dirty, which I usually wouldn't mind, but the bed (where we put our furniture for moving) was absolutely covered in bird poop. The oil also needed to be changed, as indicated by an alert inside of the vehicle, and the oil gauge was all the way at zero.

Évaluation :

1

Nothing. The truck I rented was unsafe for travel let alone to be rented. The rear left outside wheel almost came off while I was driving. When I pulled over to inspect the wheel there were only two of the eight lug nuts remaining. The other six had broken off, three of which had been broken off for at least several days if not weeks. I called U-Haul roadside service, a mechanic showed up two hours later. That mechanic traveled over an hour to come try and fix the truck. The mechanic could not fix the truck so several hours later we were towed to a garage/mechanic located twenty minutes from where we broke down. That mechanic explained had he been called first he could have fixed the truck and had us back on the road quickly. When the truck was finally fixed eleven (11) hours had gone by. I was traveling with my 14 year old son, we were stuck in a parking lot or garage for 8 hours before we got somewhere warm. The temperature was in the mid 20's and very windy. We finally got back on the road the next day. I am very dissatisfied and disappointed with this experience. No one contacted me after this ordeal, which could have had a catastrophic outcome had I been driving at highway speed and the last two lug nuts failed. I know the photos and mechanic reports have been logged in the U-Haul system so this is all documented. I have rented U-Haul vehicles for thirty years, the fact no one contacted me to discuss this situation is unacceptable.

Évaluation :

5

Rome and the entire crew that helped me get set up are very friendly and efficient. Best customer service provided from Rome especially!!

Évaluation :

5

Very good 👍

Évaluation :

4

On this occasion they left the truck badly parked because there was a truck in front and a truck behind and they were very close, it was very difficult for me to get it out of there. It would be good if they left it ready to leave so that the client does not have problems.

Évaluation :

5

Everyone was very helpful and nice. Everytime I have been here the uhaul employees are helpful and nice. They make everything smooth and they walk you through the process without being mad or hateful. They are always willing to help. Excellent customer service everytime! Merci

Évaluation :

5

Excellent job , thank you.

Évaluation :

5

Nice people to work with

Évaluation :

4

Everything was good

Évaluation :

5

Unfortunately I made a mistake when making the reservation since I made it for February 2 and it was for January 2 but it was my fault, I appreciate that you were able to solve the problem for me.

Évaluation :

5

Great service!

Évaluation :

5

Excellent

Évaluation :

5

I was greeted immediately upon entering the store with cheerful, welcoming, and helpful staff. First impression was excellent and that continued through my drop-off the next day. The full end-to-end experience was excellent.

Évaluation :

5

Friendly and helpful staff.

Évaluation :

4

The truck I received was not in the best running shape. On the way to the moving location, the check engine light came on. The truck noise was a little excessive. Better maintenance of the vehicles need to be done.

Évaluation :

5

I was able to turn in the van very quickly and arrange a quick pickup for the ride to my son's home.

Évaluation :

5

Cool

Évaluation :

5

Aucun

Évaluation :

5

Up front clarity on gas fees and. Mobile phone requirement. This slowed down my move tremendously and I have a hard time recommending uhaul because of this. I love uhaul but will need to explore alternatives next time I ever move.

Évaluation :

5

The young lady who helped was very professional, courteous, and knowledgeable. She answered all my questions and left me with a very pleasant feeling. I commend her for her customer service and help. Stacy Holmes

Évaluation :

5

Everything good, the cargo van worked with out issues

Évaluation :

5

Great staff and very clean facilities.

Évaluation :

5

great customer service on the vehicle return process

Évaluation :

5

The service at this location was outstanding.

Évaluation :

4

Christian was very helpful, knowledgeable and made the uhaul experience very easy!

Évaluation :

5

Electronic check in was clunky first time for me but uhaul rep was patient walking me thru it

Évaluation :

5

The process was a little long but to be excepted, Ms Bernice took great care of me ,very knowledgeable, very helpful very professional, and I even saved a couple of dollars.

Évaluation :

5

Very helpful with trailer hook up and friendly.

Évaluation :

3

Staff had substantial difficulty hitching the trailer and insisted to do it themselves. They need additional training on how trailer hitches function.

Évaluation :

1

I never received an email with description of the process. My reservation was cancelled the morning of by you. I never was told I had to get verification by people so at 6am in the morning I am trying to get people to answer the phone, which they were not. The agent hangs up saying well its already 7am, so just go into the store to figure it out. The store will not help me and tells me I need to go online. It was a runaround and at that time I was already 1,5hrs into a reservation with no truck. I was at U-Haul's mercy and no one was helping me. Finally things starting working for me, but a total nightmare and very unprofessional way of a business to have me stand outside a place for 1,5hrs. A total waste of my precious time. I believe I am owed some form of refund for this error by the company. I hope I can receive a follow up please.

Évaluation :

5

First time renter, great experience. They where super helpful.

Évaluation :

5

the team at this site were fantastic. They offered suggestions, made changes to the order and were terrific on moving day.

Évaluation :

5

No improvement needed, my experience was great. Learned something new as far as renting with the QR code

Évaluation :

3

I think I was overcharged. I was quoted one price for the truck rental. When I returned the truck, I was charged another price. I would recommend uhaul to a friend, with caution regarding the prices for a rental.

Évaluation :

5

From the gentleman at front counter to the gentleman that did the hookup the experience was great!!

Évaluation :

5

The staff at the store I visited were very friendly. The vehicle rental process was very fast and they were very attentive. I will recommend them to everyone around me.

Évaluation :

1

Lo más importante es la seguridad de las personas! Nadie me explicó el funcionamiento de truck, los frenos no funcionan muy bien. Tampoco tenían aire acondicionado.

Évaluation :

5

For me nothing everything great

Évaluation :

5

The guys were great to work with and very accommodating. Tyler was very professional. We will be back and will encourage others to use this location. The other location on Sudley Road was a horrible experience!!! But this location was the BEST!

Évaluation :

5

Thanks for my moving needs.

Évaluation :

4

The gentleman that helped me check-in with my reservation and get my rental was very courteous and friendly! Merci.

Évaluation :

5

Everything was great

Évaluation :

5

Quick and easy pickup. Representatives very helpful and courteous.

Évaluation :

5

The staff at this location are welcoming, helpful, and professional. The agents at the drop off were also extremely helpful. My experience with this location was 100 % positive.

Évaluation :

5

Merci

Évaluation :

5

Great customer service despite being very busy...Thx!!

Évaluation :

5

Beatrice was exceptionally helpful. Went above and beyond

Évaluation :

4

I couldnt adjust my seat, made it hard to reach the pedals and sit comfortably. Good thing my travel was just 20 miles around town.

Évaluation :

1

Looked for a uhaul truck size 20 in Woodbridge Va and they didn't have any. Was told to go to Manassas 17 miles away. I had reservation and waited 30 minutes. The guy was no help and didn't care about the customer. I told him I had to take the truck to Woodbridge and then go to Charles town West Virginia. So can you help with extra miles or a discount he doesn't care and said no very rudely. Later he told us to bet on the truck and didn't even guide us on how to drive it or even how to turn on the lights. The uhaul location in manassas park with the white guy with long hair. Awful service. I paid way too much for awful equipment. I most likely will never use the service again. Paid $35 for extra miles btw.

Évaluation :

5

Wonderful customer service!! The associate was quick, professional, and polite, and got me to my trailer faster than has ever happened for me before at other U-Haul locations.

Évaluation :

4

My only suggestion would be for customer service to better explain the process of getting it after hours. Ie. Had I not had someone to verify me and pick up the phone at that time I would've been shit out of luck. That should've been mentioned on the multiple phone calls I made beforehand.

Évaluation :

5

Rental desk staff was fantastic. I called to say traffic issues &! Response was to explain some flexibility in time. His voice on phone said he has a smile on his face which is a rare quality I find in businesses. Thorough w/process & compensated w/help w/my tech challenges. Reviewed truck, agreement, supplies I purchased . Carried large Dolly out for me & put in back of truck for me. Reviewed Return after hrs process while cont having a smile, informative pro manner. This guy is a keeper for the first impression of your location. My 1 suggestion is to be sure all glass is clean in/out & windshield solvent is full to avoid glare & difficulty seeing to reduce potential issues with clear view. I am 5' tall & w/sunglasses on still could not see well. When acclimating to a trick unk to me in traffic while fighting glare, & rush hr it could get dicey. Overall experience STELLAR. I'll be back. If I may, give older people discounts would be greatly appealing, esp if noted on app when reserving.

Évaluation :

5

Experienced difficulty with U-Haul App both checking out and checking in - It took a long time to upload info (especially photos) and got bounce out and could not figure out how to get back to continue the check in/out process - needed assistance from staff Inside of truck front window needs to be cleaned - dangerous in early morning and late afternoon sun glare

Évaluation :

5

Service rendered by Tyler was excellent - courteous, knowledgeable, fast, as well as the facility - neat, organized, and well stocked. This is my #1 U-Haul location!

Évaluation :

5

I find what I need it

Évaluation :

5

General Manager was very helpful with my move out situation

Évaluation :

5

Great price, rental equipment and staff. I have used yur service twice in 3 weeks. Tyler is excellent manger and employee.

Évaluation :

5

The app to check out the vehicle was convienent but took a while to get through, and I thought having an alternate contact verify the driver was a little too much.

Évaluation :

5

I appreciated the hands-on engagement of the manager during my transaction.

Évaluation :

5

Last minute reservation, one day ahead. Vehicle was located and ready to go next day on time. Keep doing what you are doing. This is the third or fourth time I have used U-Haul for vehicles and have never had any problems with service or equipment. :) * * * * *

Évaluation :

3

Your app sucks. One of the guys at this location was very personable and nice tho. But the overall experience of using the app sucks, was full of glitches, took over 30 minutes to go thru the process, the UX of it is not intuitive and you need to invest in making it more streamline, because right now it's very bad.

Évaluation :

5

The staff and facility were great! A broader recommendation would be to have electric winches on the car carriers. There is a high probability that customers will be loading a vehicle that does not run. The winches could be powered by an accessory jack (cigarette lighter) from the towing vehicle. I realize this is an investment for U-Haul but it would be a great selling point. Thanks! JC

Évaluation :

1

The uhaul looked fine on a visual inspection but the cab smelled like cigarette smoke. After leaving the facility I was driving with the window down and white hairs were flying all around the truck. I ended up driving for 12 hours with a shirt covering my mouth and nose because I was having an allergic reaction and sneezing every few seconds.

Évaluation :

5

All staff was friendly and knowledgeable.

Évaluation :

2

Improve the check in process. Make it so that the process doesn't take 20 minutes and give you the incorrect locker for keys

Évaluation :

5

Buen servicio

Évaluation :

5

Using the app was extremely difficult while checking in and returning. This was not due to user error this was the connection (even connected to the WiFi) when I returned the truck I could not use the app kept saying everything was temporarily unavailable.

Évaluation :

5

Tyler is a young and professional general manager. He is all about your business with U-Haul.

Évaluation :

5

Pleasant and helpful assistance. Thank you.

Évaluation :

3

I am disappointed that I received a phone call accusing me of keeping the vehicle overtime when my rental was for pick up on Friday, September 27th at 12:00 noon and drop off on Saturday, September 28th before 7:00pm. I dropped off the vehicle with a full tank of gas on Saturday, the 28th before 6:00pm. I am appalled by the error on your part and to accuse me of something like that! I have been renting the same type of vehicle from you every year for the last 4 years, picking up on a Friday after noon and dropping off on the next day, Saturday evening.

Évaluation :

4

My only complaint is the new requirement to scan a QR code to do an online pickup. I find this to be extremely inconvenient and the app doesn't scan the license well so it get stuck. This is removing the personal touch of the pickup process. The app needs improvement to function well.

Évaluation :

3

My truck had a check engine light and the driver door was hard to close.

Évaluation :

5

Great place nice employees

Évaluation :

5

Customer service was good but there was only one person who was dealing with the customers. There should be 2-3 customer service representatives at the location.

Évaluation :

5

I was only using the facility for a short time. The staff was very friendly and helpful during my initial getting the storage bin and when I had vacated the facility I will highly recommend this to anyone that is looking for extra storage space for their belongings,

Évaluation :

5

This was my best experience ever with U-Haul! I received excellent service each time I went into the storefront.

Évaluation :

5

A young lady by the name of Julia and a young man by the name of Thomas wew very helpful in making my move -in a great experience. They were very kind, patient, helpful, and very professional .

Évaluation :

5

Thanks U-Haul

Évaluation :

5

The representative was very friendly and knowledgeable and answered all my questions.

Évaluation :

5

Excellent service

Évaluation :

5

They really help my family and I.

Évaluation :

5

Tyler is Awesome 😊

Évaluation :

5

Excellent customer service in my experience and a top notch facility.

Évaluation :

5

The manager was resourceful and help us because we had awful experience in Manasa's UHual. In 10 minutes he resolved our situation and give us good solutions to work out to our storages.

Évaluation :

5

Everyone was very kind and helpful. Ronhda made sure that ever detail was taken care of with my truck and storage unit. She was very kind and courteous. Best place in town to rent a truck and storage unit. Storage area is very clean has easy access with 9' ceilings.

Évaluation :

5

Great, speedy service!

Évaluation :

5

Great people people

Évaluation :

5

Always Help full. Thank You

Évaluation :

5

The staff were all excellent. I couldn't find a key to a padlock & the gentleman was able to use their blog cutters & cut it off. Johnny Neccessay was a pleasure to work with.

Évaluation :

5

Selena is amazing!!!!!!!! Courteous Friendly Customer driven!!!! Perfect Rep for your busines

Évaluation :

5

The general manager at uhaul manassas helped us tremendously and made our traveling experience such a breeze. And we will definitely be coming back to uhaul for all our moving needs. The uhaul in arizona was such a help as well, they helped us load our car on the tow dolly it was so helpful. Thank you to all the staff and people at uhaul for all the help in our move.

Évaluation :

5

The staff was friendly and courteous, kudos to the staff!

Évaluation :

5

Johnnie and his staff took very good care of me! Staff are very friendly and professional! Thanks everyone!

Évaluation :

5

Everything was good 👍

Évaluation :

5

Johnnie and his team were friendly and accommodating during each interaction.

Évaluation :

5

Thanks for providing a storage service.

Évaluation :

5

From the renting process of the truck and vans to securing the storage, each step went smoothly and the staff were so helpful and professional. Thank you Johnny, Josh, Ethan, you all made my move so easy on this old lady. Plus your climate control storage is is always clean and convenient, love it.

Évaluation :

5

Thank you is so good 👍

Évaluation :

1

I was impressed with the overall quality of the facility. Professional services

Évaluation :

1

I have had this storage unit since 2015 and I moved out of it on 4/27/2023. My billing cycle is the 20th of every month. I asked the office staff prior to moving out (I stopped by the office on April 19th, 2023) since I was moving out one week after the billing date if the rate would be prorated and the office staff told me yes, but the owner would have to take care of it and that he had seen him do it for others when they closed out their account. When I went to office to close out my account, I encountered Robbie Necessary who apparently was the owner. He was more concerned with telling us how he could have matched the price on the truck we had to move (as we went with one of your competitors because the rate was so much better) and that when we needed another truck he would give us a discount since we were such good, long term customers. When we closed out the account, Robbie did not provide me with a close out receipt and when I asked about the proration, he told me no, that he did not prorate. I asked him "so, I've only had the storage unit for a week and I have to pay for the entire month?" He was dismissive and told me "sorry, that's Uhaul's policy" and walked away. I told him he needed to make sure that he educated his staff because that is not what I was told a week ago. He wanted me to describe who I spoke to and when I did, he was adamant that everyone i described didn't work for him and walked away from me again. He was more concerned with talking to a young female that was behind the counter with him. He made it a point to tell me and my husband that he looks after her like "her daddy". I found that to be very disturbing. I also believe it is completely unfair that I am being charged for an entire month when I only had the unit for one week. I will be following up with a call to the corporate office on Monday.

Évaluation :

5

The lady that cleans the building is friendly and also very nice.She alway has a smile on her when I see her in the building.

Évaluation :

5

Very helpful staff. Very accommodating. Was able to use a special offer to save on my purchase. Excellent experience.

Évaluation :

5

thanks so much for your help and assistnce

Évaluation :

5

Good facility. Clean and well lit!

Évaluation :

5

I was in South Korea for one year and I was so satisfied by the excellent service from here. The staff was always friendly , kind, and helpful even after business hours. I appreciated all the hard work they do. It was nice coming back home to see all my household goods protected.

Évaluation :

5

Johnny (manager) was very helpful with acquiring the unit, taking me to the unit & very professional.

Évaluation :

5

Everyone at this location is friendly and helpful. Merci!

Évaluation :

5

Great experience!

Évaluation :

5

Everything was perfectly fine. Thank you For your help. Cruz M Arias.

Évaluation :

5

The customer service was very helpful polite and knowledgeable and even though they were busy every person was communicating and handling everything in a professional manner when I left the site I reflected back was like wow they are such a great team and I just smiled and thought to myself more businesses should be like those guys in there the way everyone worked together and the atmosphere was such great vibes they freaking rock hands down to the U-Haul team at Chantilly just love you guys

Évaluation :

5

Nathan helped us a lot.!! He was kind and respectful which I loved it.!! He made the whole process easy and fast.!!

Évaluation :

5

Johnnie Neccessary was exceptionally good

Évaluation :

5

Everyone sweet and helpful. Management has went out the way for before

Évaluation :

5

The person, Johnnie Necessary,who helped me was excellent.

Évaluation :

5

Excellent service! From the staff to the service rendered was great for me. The staff are professional, friendly and helpful.

Évaluation :

5

Riona was especially helpful in walking me to my storage unit and demonstrating the access card procedure and was very friendly.

Évaluation :

5

I had an issue with the timing of my rental unit because of a unforeseen medical condition. When I called thinking only a manager could handle my problem and expecting a lot of rejection and red tape but it wasn't so. MUCH to my surprise, your worker "Rico" helped me immediately and told me what needed to be done. She was absolutely helpful/professional and so was the counter guy when I came to the store. My only regret is that I didn't she Rico to thank her personally. It is my hope that you will share my gratitude with her and this location! #HappyCustomer

Évaluation :

5

We all go through difficult situations and circumstances in life. During this times and seasons, do not forget that your personal belongings are a portion of your entire being and lifelihood. Therefore, if you want a safe and secure place to keep your belongings during the most difficult times of your life, or need transportation for hauling your things, then, I recommend U-haul storage for all your storage and moving needs. The staff are very courteous, friendly and helpful. I experienced an outstanding customer service from them. Give them a try!!

Évaluation :

3

I have had some issues with trailer rental from you but not for my new storage unit.

Évaluation :

4

Overall I feel my possessions were secure and available whenever I needed access.

Évaluation :

5

The facility was always clean and felt secure everytime I visited my unit. Every staff member I encountered over the last 3yrs, from office team to cleaning crew was always friendly and helpful. I'm extremely glad I chose Uhaul for my storage needs.

Évaluation :

5

The Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand

Évaluation :

5

The management was well-mannered, very friendly and accommodating. So far, the experience was excellent.

Évaluation :

5

The employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer

Évaluation :

5

Only recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm

Évaluation :

3

The site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.

Évaluation :

5

It is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply "pick up the phone directly and say a short guide." If you ask for your understanding, please wait for a while. ." Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Merci.

Évaluation :

5

Johnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.