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EMMANUEL Q.Customer Reviews for U-Haul Moving & Storage of Manassas Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very easy process at the rental pick up location. Johnnie was especially helpful. Great experience.
Jon S.Quick and easy
WILLIAMGREGORY H.The Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand
Coral T. | Premières impressionsGood, thank you for the beautiful truck
Jose H.Smooth transaction
Mike N.Great customer service to all employees at the manassas park location
Tone D.Linus sucks, just awful...
oscar U.First truck had a flat tire. Upon return the attendant was rude, didnt greet. Short hispanic guy with glasses, he said: " yoo, what happened here? Did it rain in here?" Referring to a little amount of spilled water. All staff needs customer service trainings.
onur G.Excellent service, professional staff, in and out in an hour for what was a trailer light rewire.
John N.Good excelente cos
NORMANG M.The management was well-mannered, very friendly and accommodating. So far, the experience was excellent.
KHOSROW K. | Premières impressionsJohnnie was outstanding. He educated us on how connect/disconnect the tow-hitch and how to drive with it. He also recommended insurance.
MOHAMOUD J.The General Manager handled my reservation. My experience was great and I highly recommend this location. I will come back the next time I need to rent a U-Haul.
DAVID C.Wish I'd discovered you guys sooner. Everyone was friendly, knowledgeable and had a customer-focused attitude. Very impressive!
steven M.Your cars need to be checked before giving it to a customer. The cargo van we had was pulling to the right - the alignment was screwed up. Also, we were at 3/4 of a tank, my husband filled it with 2 gallons and the tank needle didn't budge. Well he talked to a guy working there and they said that it's fine and will probably settle and get to 7/8, next morning I saw an extra charge for the gas missing in the tank of almost $20…never trust what they tell you is my advice. I was mad after they clearly told my husband it's fine that they charged me anyways.
Justus H.Equipment drop-off was seamless.
Theodore G.Customer service was incredible. Everyone was chill and really helpful with adjustments and patient but efficient.
Selin D.Easy and quick checkin esp. if you do online checkin prior to arrival. It makes things go faster Return process just as quick and easy. Employees with great attitudes and customer service skills
Tracy F.Johnny was extremely nice, helpful, and professional
Jeffrey E.The employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer
Nicole W. | Expérience généraleNice, very friendly staff, cargo vans are in very good condition, almost like new! Rental process is made very easy. Will rent again!
Josue P.The whole experience was smooth and quick. Move was taking longer than expected so called U-Haul and they gladly extended my rental a day. That was great and helped a lot. Next time I need a rental I will be renting here for sure.
Alfred B.The truck exterior was a little beat up.
LAURAJANE S.Easy rental and pick up process. Great attitude.
John S.Checking out the truck was very smooth and efficient and only took 5 minutes. T
Stephen S.Excellent
Mohammad S.Very good service
Mario Amilcar C.Friendly people, company's policy made to serve. Really helpful rental transportation provider with well maintained equipment. God bless you! Thanks for your kind support! And you certainly should be rated among the top customer service quality companies, I believe so!!!
Josue P.Do you have a mobile app? If you have, can you update it to make it user friendly. Merci.
AlfredRyanJohn T.Only recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm
Vicky N. | Expérience généraleCounter staff was excellent, friendly, and knowledgeable. Highly recommend this location.
Mark G.Service was amazing. Fast and friendly
Bonnie B.The site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.
janice m. | Premières impressionsTrailer brakes did not work well, but the staff was friendly and helpful
Nicholas B.After Hours check-in was very difficult
John B.Johnnie, the guy who runs the manassas park location is absolutely incredible ! That man has went over and way beyond the call of duty for me every time I've ever been to that location. I would never go anywhere else. He even came back after hours because I forgot to pick up a truck before they closed. I doubt anyone else would have done that. All in all he runs a tight ship there and I could not be more happy. Thank you, John Alegria
JOHNDURSO A.the staff was courteous and efficient and very helpful. great location for pickup.
Mark C.No issues. Highly appreciate the assistance this store.
Elias S.Our problem with U-Haul came not at the offices, but on the road. We had two of our rear tires blow out and ended up sitting on the side of the Indiana Toll Road for five hours until they were replaced, and we could continue our journey. There was a real mess up with getting the repairs taken care of.
William R.I had the best experience all around. The service was terrific, helpful, accommodating and friendly.
Denyse T.Nothing All great people and vehicle was clean
Cindy G.The owner of the store is a great guy Friendly and very helpful
Dinton S.There should Not be a $20 “convenience†fee for inprocessing vehicles back in. That makes the customer pay for U Haul's job.
Colin S.A little bit hard to found the key box to Drop the keys. Another customer ask me for that to. Finally We found it.
Michel S.Would choose this service again and again.
Kwabena G.a very well and coordinated operation you have. from reserving online to physical pickup and drop off all worked out perfectly!
meir Z.Not much. Very professional staff and witnessed calm customer service in the face of rage. You should include the agent that helped you at the start and the end. Gentleman that helped me was a stellar rep for that location, I just can't remember his name.
Andrew R.Always the absolute best service at that location. I'd never go any place else ! Johnnie runs a tight ship.
JOHNDURSO A.Very nice staff nice and understanding Thank you
Jean S.The manager and team were great. They really helped me with everything. Merci.
Jhoanne D.It is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply "pick up the phone directly and say a short guide." If you ask for your understanding, please wait for a while. ." Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Merci.
TAE-SEOK C. | Expérience généraleJohnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.
Jermyn F. | Expérience généraleClean and easy to access storage area. Never had issues with this facility.
Luca D. | Expérience généraleAmazing checkin experience
Jacob R. | Premières impressionsAll was great! Best costumer service!
Ginger W. | Expérience généraleThis manager and his team are the best!
Joseph N. | Premières impressionsThe staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.
JOHN CHARLES P. | Expérience généraleFriendly, caring, helpful!!! Thank you so much for everything!
Julia K. | Premières impressionsSuper costumer service , made sure I was taken care of from start to finish getting my unit
Ginger W. | Premières impressionsI actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF* **ONLY USE UHAUL FACILITIES IN THE FUTURE**.
Sibyl B. | Expérience généraleFront desk staff were very friendly and professional
Dane H. | Premières impressionsI was overall happy with the facility
Roman G. | Expérience généraleAlways been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.
Mike M. | Expérience généraleGood staff. Very helpful
Anthony L. | Expérience généraleS.O.
LB P. | Premières impressionsFriendly and helpful staff.
Annette P. | Expérience généraleI have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!
Tracey s. | Expérience généraleJohnnie is great.
JOSEPH KWAME N. | Expérience généraleManager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I'm already being recorded in store, what was the issue?. "Jennifer Davis" assistant manager on duty called DM "Johnny Necessary".
James and Lyshawn A. | Expérience généraleYo recomiendo a U-haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U-Haul.
EMILIA C. | Expérience généraleI've done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!
Lisa S. | Expérience généraleThis place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.
AMYANNE D. | Expérience généraleThis facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I'm sure I'll use them again in the future.
Nancy M. | Expérience généraleShift lead was super helpful and informative about the process.
Annette P. | Premières impressionsThis is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.
helena e. | Expérience généraleMuy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 梁梁梁
Gladis f. | Expérience généraleI was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Merci encore!
MiAnn T. | Premières impressionsEven when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.
Serigo R. | Expérience généraleAwesome facility and customer service. I will miss their business
CORLIS M. | Expérience généraleExcellent customer service! Ethan was great and the Manager , she is so awesome!
Ara C A. | Premières impressionsVery professional, helpful, knowledgeable and just all around exceptional service!
Mercedes G. | Premières impressionsNa
Jumoke H. | Online Move InGood customer service
Seung N. | Premières impressionsMelva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L
Mary L. | Expérience généraleI've done business semi-regularly here. I like the entire staff.
John C. | Online Move InBest storage facility I have ever used !!! And I have used many in my lifetime of moving!!
Pamela K. | Expérience généraleBest place, ever; the staff are friendly and very helpful.
helena e. | Premières impressionsMelva, was great all the way across the board!!! She's the reason for the excellent ratings!!!
Jamil T. | Expérience généraleFRIENDLY
gwen P. | Premières impressionsManager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.
Steven W. | Expérience généraleGreat staff, very helpful and great facility.
Mark A. | Expérience généraleBest storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!
THOMAS L. | Expérience généraleThe U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL F. | Premières impressionsGreat service. I will strongly recommend U-Haul
Mauricio P. | Expérience généraleAlways good to work with this location.
Deborah D. | Premières impressionsAwesome Company!
WILLIAM P. | Expérience généraleMe gusta el servicio que me an brindado siempre que llegaba tienen excelente personal
Nancy M. | Expérience généraleHad a wonderful check in, very convenient, great service
Harmony B. | Premières impressionsI’m very impressed with u-haul
WILLIAM P. | Premières impressionsExcellent service à la clientèle. Staff is very friendly and knowledgeable.
Ebony S. | Premières impressionsMelva Rae and her staff are the best!!!
Gretchen R. | Expérience généraleNeed more areas for dumping of trash. Staff helpful and friendly
Frederick J. | Expérience généraleNo issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.
Ciara M. | Expérience généraleFacilities were very good and the customer service was also really good, too.
Vernon P. | Expérience généraleThe only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M. | Expérience généraleThe only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M. | Expérience généraleProfessional staffers, very friendly people.
Gerard T. | Premières impressionsMuy buena la atención. El personal fue muy atento.
Marco I. | Premières impressionsWas very good place to store belongings
Barry P. | Expérience généraleMelba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
Angela B. | Premières impressionsMelba was great! She’s so accommodating!
Bernadette S. | Expérience générale