Évaluations des clients U-Haul Moving & Storage of Manassas Park
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Manassas Park
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Rolf V. le
This place has not offered a poor or even subpar experience. If they do, you'll hear about it Good work so far!! Thank you!!
Jason L. le
Professional manager very helpful
Kenneth S. le
Very happy with the installation. They went above and beyond making sure fitment and wiring was done in the best way.
Yvonne G. le
Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!
Bryant W. le
The manager, Marva, was there when we picked up the equipment. She and her staff were very helpful.
Roberto C. le
I downloaded the app but still I went to the counter. The app didn't work for me
Miae B. le
clearer signage for client parking
Mayra P. le
Too pricey!!
charlie L. le
Great Customer Service!!!!
Mary P. le
Reservations are for uhaul benefit, not the consumer. The phone call with the call center is horrible with the bad scripts.
Cindy Y. le
Very, very UNHAPPY with the $20.00 mobile device charge that was applied to my bill for returning the vehicle after hours (but many hours before my return time). I was told this was the way I had to check the vehicle back in when returned after they closed. NO mention was made that I could of just waited for it to be checked back in by staff the next morning for NO charge!
Glenn B. le
It was easy to make a reservation online. Equipment was ready when I arrived. Truck was clean and had low mileage. Overall very happy with the experience.
Douglas S. le
Nothing, y'all are good, thanks.
Vicky N. le
We did not get oriented to the secure entrance and continually set off alarm. Otherwise all was wonderful
Monique A. le
Great customer service team at this location. Melva is awesome!
Todd S. le
Call center sent me to a location that did not have the equipment I reserved. I had to drive 10 minutes out of my way to another location. Employee at first location was helpful in finding the equipment. Employee at second location was slow, unresponsive to questions, unfriendly. Way too much information required (emergency contact?) for renting 2 dollies.
Corazon N. le
The front desk person who processed the rental was not pleasant, she looked like she didn't want to be there. The staff who processed the return was exemplary.
Jef S. le
Did not do an initial walk around with me. But overall, not a bad experience.
Heather B. le
Johnnie Necessary is an AMAZING employee! Went above and beyond to find what I needed and get it hooked up. Melva is a very warm, welcoming and an efficient manager. Will definitely go out of my way to use this location again.
Michael L. le
I've had a lot of bad experience with U-Haul over the years, but this location changed all that. This office is well-run with friendly, helpful, and knowledgeable people. They have the equipment available when reserved. Thanks for changing my opinion! --Mike
Dale A. le
Listen to customer when they tell you the vehicle is not operating properly. Replace vehicle with safe vehicle to avoid havinf customer driving in fear.
Nauman J. le
Mileage captured on paperwork was 20 miles over. Luckily I paid attention, orelse would have been charged for that.
Cristian H. le
Everything was easy and satisfying no regret because I chose UHAUL Manassas park . Thank you guys
Maria B. le
Nice service
Adriana H. le
I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.
daniela l. le
Great service
Debbie C. le
Very clean and well kept. I will use again if needed in the future.
franca f. le
Good experience The lady that helped me was very knowledgeable efficient and kind
Thomas B. le
Very neat and clean. The supervisor/owner was very kind.
MICHAEL V. le
I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.
Dale R. le
EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS
Kleen L. le
Loved Melva and her staff!!
Anthony K. le
My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,
Jose b. le
Perfect location and friendly staff
Brian D. le
I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.
james h. le
Very helpful and easy transaction
Porsha W. le
Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Michael P. le
U-jail was great and helpful. Ex-wife not so much😣
Bobby R. le
n/a
james h. le
Great service and very helpful staff.
Bogdan H. le
Thanks
Shannon R. le
These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.
KATHRYN S. le
Efficient. Courteous. Thank you!
Mary L. le
This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.
Mary L. le
Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou
Michelle D. le
Helpful staff! Easy access for upstairs unit!
Elizabeth D. le
La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.
KARL S. le
Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.
george m. le
Great service. No problems.
Rati L. le
I got good addistance , melva was excellent
Sibyl B. le
Always WELL STAFFED and courteous assisting customers!!!
Karen P. le
Excellent Courtesy and fast help!
Akash R. le
None
JEFFREY L. le
A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.
Debra E. le
I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.
Denise T. le
Great service
angela m. le
The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.
Abby H. le
Would rent there again, staff very helpful.
Mark P. le
Service was great
Joffre A. le
I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.
angela m. le
I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items
Gillian E. le
The front office was very slow even for minor purchases.
Paul D. le
An above average storage facility.
Tony E. le
Very satisfied with the facility and staff
LAUREN D. le
The manager is fantastic and I always felt safe coming to get my belongings.
GABRIEL D. le
Melva Rae is the epitome of a great manager. I would steal her to my company if I could!