Customer Reviews for U-Haul Moving & Storage of Manassas Park

Was what was expected. Good service.

Nothing against this specific location uhaul in general I spoke to uhaul customer service for over than 30 min three different agents and no one mentioned anything about after hours return procedures or the $20 charge Yes it was written in the contract email I received but ofc I didn’t read it, because I WAS MOVING Uhaul closed early due to covid 19 how is that my problem?? Called to request wavier and didn’t get what I asked for

Make Sure That The Mileage Charged Is Correct.

No problems picking up except kiosk didn't work.

Just keep doing what you are doing! Great experience all around.

This location always has the vehicle or towing equipment that you need plus a friendly customer service. Thank You!

Everything went well except there was a warning light and tire pressure light on in the van so we had to switch vehicles. Overall the staff was friendly and helpful.

Easy online profile set up done on my phone which was nice. The employees were also helpful when I had trouble looking for the lock.

The trailer had some dort on the deck and the brakes seemed to stick after you came to a stop

Connor/Colin is excellent. Saw him at two other UHAUL stores. He is exceptional and offers professional, technically competent service. I was relieved to see him; I knew things were going to turn out OK with the rental. He is cool, calm under pressure.

none - keep up the great work!

hard chargers who get the job done and go go go! great experience

The headlightbon thebpassenger side was out of alignment. The windshield wiper blades desperately needed to be replaced. The check in process was very clunky through the app. Luckily the gentlemen the helped me at the counter was pretty helpful.

No issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.

Facilities were very good and the customer service was also really good, too.

Service was great and the vehicle was very clean.

everyone was just wonderful

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

The staff, especially Leo, were absolutely amazing! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

Manager is great!

Staff there is always amazing and great to work with. The manager runs a tight ship and always takes care of the public.

Great online ordering. Able to change time/date as my needs changed. Easy to use process. Thanks!

Outstanding customer service. !

Great place great location. Velma is super at her job, very accommodating and anticipates customers needs.

Truck needed alignment . Otherwise it was clean and made it a long distance without issues

I went in the morning and the team went out of their way not only by helping me when I was in a jam but also keeping my 18 month old entertained while they were doing it. My movers ended up delaying and I went back later hoping to find a truck even tho unlikely. Leo was awesome helping me out and getting me what I need. This location has some exceptional customer service!

This location two guys work leo and johnny they are racist there is damage under rear bumper they told me that I did this damage how come any customer check those little things I am not a mechanic they don’t have proof of that I did this damage,I have very bad experience I hope nobody use this location again I knew that they did this purposely

Couldn’t get anyone on phone didn’t receive a final receipt

Very friendly and efficient

Super friendly and prompt. Great experience.

Rented a 15’ truck to move a mattress. You guys keep a dolly in the truck, which made it slightly difficult to wedge the mattress in. I suggested to the owner upon returning that the dollys should be requested at the time of picking up, not kept in the truck as it takes up space that I pay for. Owner didn’t even acknowledge my thought. I will rent from somewhere else in the future.

Nothing, they were excellent!

I we t 4 miles and charged $7 for gas. I know gauge didn’t move that much but since I didn’t check gauge at first I paid.

Professional staffers, very friendly people.

CUSTOMER SERVICE WAS EXCELLENT

The truck originally reserved had a flat tire upon inspection. The staff upgraded us to a larger truck at the same rate, for our inconvenience. The staff was quite friendly!

Excellent costumer service

Eren was extremely kind, helpful and got us in and out quickly. He was kind and welcoming! It's nice to have such amazing customer service during a stressful time such as moving.

Try and keep the original reservation benefits, as long as it has ANYTHING TO DO with U-Haul truck rental!

Staff even called to make sure we were going to show up for our pick up on time.

You guys, you should know your vehicles back history any kind of damage about scratches extra....

they need to under stand the difference between Lancaster PA and Lancaster VA. We made an online reservation and selected the Mary Ball Rd. Even after asking me how far it was to Lancaster VA they still gave me a drop off point in PA. YES they did give me names of drop off points but if you know nothing about area that you are heading for any address sounds you if you don't include the state. when in went to drop off the trailer i was first told there would be an additional charge until i explained my side of the rental. this was upsetting to say the least.

They stole money from us because the gas was just as we received it but gave us extra charges. Really poor.

Alway a good experience. My receipt was emailed to me, but it is un-readable. It apears in code.

Staff was very friendly and helpful. Great experience.

The team went out of their way to ensure my low ground clearance Corvette would be safely loaded and unloaded onto the car hauler.

Since I work here I can say that this is a good location.

Very kind and helpful! I appreciate the great customer service

Guy was very slow and acted like I was bothering him to do his job. Will not use this location ever again.

Muy buena la atención. El personal fue muy atento.

Was very good place to store belongings

Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.

Melba was great! She’s so accommodating!

Johnnie was extremely helpful and amazing the whole day.

The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.

While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.

Melva and other staff are very nice and helpful. Clean facility

Professional manager very helpful

Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!

Nice service

I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.

Great service

Very clean and well kept. I will use again if needed in the future.

Good experience The lady that helped me was very knowledgeable efficient and kind

Very neat and clean. The supervisor/owner was very kind.

I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.

EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS

Loved Melva and her staff!!

My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,

Perfect location and friendly staff

I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.

Very helpful and easy transaction

Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!

U-jail was great and helpful. Ex-wife not so much😣

n/a

Great service and very helpful staff.

Thanks

These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.

Efficient. Courteous. Thank you!

This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.

Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou

Helpful staff! Easy access for upstairs unit!

La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.

Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.

Great service. No problems.

I got good addistance , melva was excellent

Always WELL STAFFED and courteous assisting customers!!!

Excellent Courtesy and fast help!

None

A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.

I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.

Great service

The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.

Would rent there again, staff very helpful.

Service was great

I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.

I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items

The front office was very slow even for minor purchases.

An above average storage facility.

Very satisfied with the facility and staff

The manager is fantastic and I always felt safe coming to get my belongings.

Melva Rae is the epitome of a great manager. I would steal her to my company if I could!