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Adam R.Customer Reviews for U-Haul Moving & Storage of Manassas Park
Testimonials From Recent Customers
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Jonnie immidiately stopped what he was doing when I walked in, welcomed me and was very professional, knowledgable, addressed everything quickly so I could be on my way. His old school custormer service was most refreshing and so wonderful to know people still take pride in their job, being honest, aware of his clients needs and NOT try to sell me things I do NOT need!
Frances S.If a customer schedules a truck at one location try to have that truck at that location.
Shara B.Nothing to improve. Excellent service, van was in great condition, all good. Will definitely use again!
Clare T.Both Pick up and return were absolutely outstanding.This location is the best U Haul center I've ever dealt with. Keep up the great work!
joseph S.great team in manassas
johnny C.This is my go-to local location. We've only ever had a good experience with them.
Brittany B.No comment. Who gave me Custumer service is awesome. I like the brother who help me in the front and another. Really recommend this place for uhal service.
Manish B.All staff was very professional, attentive ,and friendly.
Crystal T.The person, Johnnie Necessary,who helped me was excellent.
KATHERINE W. | Premières impressionsIf a customer request a certain truck that he used the night before to pick up the same truck first thing in the morning when you open he should be able too if it isn't checked out and still their with no problem.
Ronald C.Very unprofessional service; they told me they check the truck after I dropped the key; well they charged me for gas Which I already put in and when I called them they weee very rude and mea . They charged me 3 extra miles. I have the gas receipt and photo of the dashboard. Not fair and very dishonest. I will never use the store any more. Shame such big company with rude and poor customer service.
BOUSHRAFATHI HEL S.Excellent service! From the staff to the service rendered was great for me. The staff are professional, friendly and helpful.
Oluwatosin A. | Expérience généraleRiona was especially helpful in walking me to my storage unit and demonstrating the access card procedure and was very friendly.
Sonya T. | Premières impressionsI had an issue with the timing of my rental unit because of a unforeseen medical condition. When I called thinking only a manager could handle my problem and expecting a lot of rejection and red tape but it wasn't so. MUCH to my surprise, your worker "Rico" helped me immediately and told me what needed to be done. She was absolutely helpful/professional and so was the counter guy when I came to the store. My only regret is that I didn't she Rico to thank her personally. It is my hope that you will share my gratitude with her and this location! #HappyCustomer
Lamar T. | Expérience généraleA handout with a flow chart for instructions when returning equipment after hours. It's hard to remember simple steps when one is tired and hungry.
Silvia O.Johnnie Necessary runs the top notch U-Haul operation, takes great care of the customers, and his staff. Johnnie's operation is the model for what U-Haul should be and is my go-to location for all of my U-Haul needs!!! 6 stars on a 5-star scale!!!
Theodore V.We all go through difficult situations and circumstances in life. During this times and seasons, do not forget that your personal belongings are a portion of your entire being and lifelihood. Therefore, if you want a safe and secure place to keep your belongings during the most difficult times of your life, or need transportation for hauling your things, then, I recommend U-haul storage for all your storage and moving needs. The staff are very courteous, friendly and helpful. I experienced an outstanding customer service from them. Give them a try!!
Christiana Adjei A. | Premières impressionsThis is my only uhaul location that i use. Fast and friendly staff and great selection of trucks when my business needs it.
Scott S.Johnny went above and beyond to help us
Stacie G.Thank you for working with us showing compassion and kindness to extending the rental time. Your willingness to assist brought peace in a stressful situation.
Clifton D.Great service and great teamwork! Thanks so much!
Tamara V.I have had some issues with trailer rental from you but not for my new storage unit.
Lamar T. | Premières impressionsCheck in and check out were smooth and great. Thank you, and hope to see you next year when we again rent from you for our event!
Angela D.Hire staff members who are more active towards WORK.
Jianhua F.The installer (Jake) is 5-star but the physical location for size, parking, congested street traffic is only 3-star.
DAVID M.No hassle warranty repair of wiring harnass.
John N.Include a hitch with a longer connection neck in the "kit" or create a process prior to installation that allows a choice of the hitch type. Knowledgeable staff. Convenient location and installation times.
Kathryn E.Overpriced in comparison to my original quote. Rep said was a fixed price. I paid close to $300 just to install a tow hitch (excluded any Electrical work), it took no more 10 minutes to install it. I supplied my own tow hitch! The work was good but it's a complete rip off! I have a business and was planning to take my service vehicles there , but changed plans.
JOAOPAULO R.Overall I feel my possessions were secure and available whenever I needed access.
CLARENCE M. | Expérience généraleHelpful, friendly staff assisted us with our pick-up and purchase. The vehicle was clean and ready for our arrival.
Maureen F.The employees were very rude!
James E.Easy as pie
Malcolm H.The facility was always clean and felt secure everytime I visited my unit. Every staff member I encountered over the last 3yrs, from office team to cleaning crew was always friendly and helpful. I'm extremely glad I chose Uhaul for my storage needs.
Porsha W. | Expérience généraleEverything and everyone was great. Great experience...
Joseph H.It's all good
RICHARD R.Easiest rental ever! Thank you Johnny!
Diane S.Very easy process at the rental pick up location. Johnnie was especially helpful. Great experience.
Jon S.Quick and easy
WILLIAMGREGORY H.The Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand
Coral T. | Premières impressionsGood, thank you for the beautiful truck
Jose H.Smooth transaction
Mike N.Great customer service to all employees at the manassas park location
Tone D.Linus sucks, just awful...
oscar U.First truck had a flat tire. Upon return the attendant was rude, didnt greet. Short hispanic guy with glasses, he said: " yoo, what happened here? Did it rain in here?" Referring to a little amount of spilled water. All staff needs customer service trainings.
onur G.Excellent service, professional staff, in and out in an hour for what was a trailer light rewire.
John N.Good excelente cos
NORMANG M.The management was well-mannered, very friendly and accommodating. So far, the experience was excellent.
KHOSROW K. | Premières impressionsJohnnie was outstanding. He educated us on how connect/disconnect the tow-hitch and how to drive with it. He also recommended insurance.
MOHAMOUD J.The General Manager handled my reservation. My experience was great and I highly recommend this location. I will come back the next time I need to rent a U-Haul.
DAVID C.Wish I'd discovered you guys sooner. Everyone was friendly, knowledgeable and had a customer-focused attitude. Very impressive!
steven M.Your cars need to be checked before giving it to a customer. The cargo van we had was pulling to the right - the alignment was screwed up. Also, we were at 3/4 of a tank, my husband filled it with 2 gallons and the tank needle didn't budge. Well he talked to a guy working there and they said that it's fine and will probably settle and get to 7/8, next morning I saw an extra charge for the gas missing in the tank of almost $20…never trust what they tell you is my advice. I was mad after they clearly told my husband it's fine that they charged me anyways.
Justus H.Equipment drop-off was seamless.
Theodore G.Customer service was incredible. Everyone was chill and really helpful with adjustments and patient but efficient.
Selin D.Easy and quick checkin esp. if you do online checkin prior to arrival. It makes things go faster Return process just as quick and easy. Employees with great attitudes and customer service skills
Tracy F.Johnny was extremely nice, helpful, and professional
Jeffrey E.The employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer
Nicole W. | Expérience généraleOnly recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm
Vicky N. | Expérience généraleThe site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.
janice m. | Premières impressionsIt is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply "pick up the phone directly and say a short guide." If you ask for your understanding, please wait for a while. ." Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Merci.
TAE-SEOK C. | Expérience généraleJohnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.
Jermyn F. | Expérience généraleClean and easy to access storage area. Never had issues with this facility.
Luca D. | Expérience généraleAmazing checkin experience
Jacob R. | Premières impressionsAll was great! Best costumer service!
Ginger W. | Expérience généraleThis manager and his team are the best!
Joseph N. | Premières impressionsThe staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.
JOHN CHARLES P. | Expérience généraleFriendly, caring, helpful!!! Thank you so much for everything!
Julia K. | Premières impressionsSuper costumer service , made sure I was taken care of from start to finish getting my unit
Ginger W. | Premières impressionsI actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF* **ONLY USE UHAUL FACILITIES IN THE FUTURE**.
Sibyl B. | Expérience généraleFront desk staff were very friendly and professional
Dane H. | Premières impressionsI was overall happy with the facility
Roman G. | Expérience généraleAlways been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.
Mike M. | Expérience généraleGood staff. Very helpful
Anthony L. | Expérience généraleS.O.
LB P. | Premières impressionsFriendly and helpful staff.
Annette P. | Expérience généraleI have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!
Tracey s. | Expérience généraleJohnnie is great.
JOSEPH KWAME N. | Expérience généraleManager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I'm already being recorded in store, what was the issue?. "Jennifer Davis" assistant manager on duty called DM "Johnny Necessary".
James and Lyshawn A. | Expérience généraleYo recomiendo a U-haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U-Haul.
EMILIA C. | Expérience généraleI've done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!
Lisa S. | Expérience généraleThis place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.
AMYANNE D. | Expérience généraleThis facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I'm sure I'll use them again in the future.
Nancy M. | Expérience généraleShift lead was super helpful and informative about the process.
Annette P. | Premières impressionsThis is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.
helena e. | Expérience généraleMuy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 梁梁梁
Gladis f. | Expérience généraleI was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Merci encore!
MiAnn T. | Premières impressionsEven when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.
Serigo R. | Expérience généraleAwesome facility and customer service. I will miss their business
CORLIS M. | Expérience généraleExcellent customer service! Ethan was great and the Manager , she is so awesome!
Ara C A. | Premières impressionsVery professional, helpful, knowledgeable and just all around exceptional service!
Mercedes G. | Premières impressionsNa
Jumoke H. | Online Move InGood customer service
Seung N. | Premières impressionsMelva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L
Mary L. | Expérience généraleI've done business semi-regularly here. I like the entire staff.
John C. | Online Move InBest storage facility I have ever used !!! And I have used many in my lifetime of moving!!
Pamela K. | Expérience généraleBest place, ever; the staff are friendly and very helpful.
helena e. | Premières impressionsMelva, was great all the way across the board!!! She's the reason for the excellent ratings!!!
Jamil T. | Expérience généraleFRIENDLY
gwen P. | Premières impressionsManager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.
Steven W. | Expérience généraleGreat staff, very helpful and great facility.
Mark A. | Expérience généraleBest storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!
THOMAS L. | Expérience généraleThe U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL F. | Premières impressionsGreat service. I will strongly recommend U-Haul
Mauricio P. | Expérience généraleAlways good to work with this location.
Deborah D. | Premières impressionsAwesome Company!
WILLIAM P. | Expérience généraleMe gusta el servicio que me an brindado siempre que llegaba tienen excelente personal
Nancy M. | Expérience généraleHad a wonderful check in, very convenient, great service
Harmony B. | Premières impressionsI’m very impressed with u-haul
WILLIAM P. | Premières impressionsExcellent service à la clientèle. Staff is very friendly and knowledgeable.
Ebony S. | Premières impressions