Customer Reviews for U-Haul Moving & Storage of Manassas Park

6 284 évaluations

8537 Centreville Rd   Manassas Park, VA 20111
(@ Manassas Dr)

(703) 369-6080

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(703) 369-6080

8537 Centreville Rd
Manassas Park, VA 20111
(@ Manassas Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

NANETTE RENEE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDY ANTONIO G. 
Évaluation :
5

I've done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!

Lisa S.  |  Expérience générale 
Évaluation :
4

You rented a van to me that was not fit to make it across country. The transmission failed…we had a great challenge to get communications with UHaul, the driver and roadside assistance in Iowa. Not only did you send out a van you knew could not make the trip, but because the truck failed the driver had to make it to the next UHaul location. Got no help unloading and then reloading into the replacement van. Unacceptable business!!!!! Awful!!!!

BARBARAKAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEIONALUTICIA M. 
Évaluation :
1

This place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.

AMYANNE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
5

Serve coffee!

FRANK LEWIS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHYLEVI K. 
Évaluation :
5

Great, fast, & friendly service

MICHAELW D. 
Évaluation :
5

Customer service representative was knowledgeable, friendly, and very helpful.

GREGORY A. 
Évaluation :
5

Great staff. I worked with 4 different people over past two weekends and all were excellent, friendly and super helpful.

AUDREYLADNER C. 
Évaluation :
5

Amazingly, quick and efficient.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMPEYTON R. 
Évaluation :
5

First time booking online and it was seamless thank you

VIVADIANE WEAKLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin W.  |  Premières impressions 
Évaluation :
5

This facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I'm sure I'll use them again in the future.

Nancy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diaa H. 
Évaluation :
3

I would say the main reason why I'm no longer there. Is because a couple weeks ago I told the attendant the light was out in my unit and the hallway. Every time I went to my unit after that there was no light. It's not hard to trip the breaker but she wouldn't do it or let me show her. I think she was Spanish not the Caucasian lady that works there.

GABRIELALEXANDER B. 
Évaluation :
5

Jennifer was GREAT !!!!!!!!!!!

RICHARD GENE M. 
Évaluation :
5

Awesome staff!

CHRISTOPHERMATTH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNETTE LASHELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE MAURICE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISALONSO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ANDR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly W. 
Évaluation :
1

Well whoever takes pictures of the vehicles should check to make sure that damages aren't already reported upon someone else's pick up. They should not book out the vehicles unless they are sure that it's gonna be returned by existing customer and they don't need it anymore.

WINSTONBLAKE J. 
Évaluation :
4

Shift lead was super helpful and informative about the process.

Annette P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Johnnie Rae, keep being excellent. Excellent customer service, lovely team you got there, you guys are the best.

JOSEPHKWAME N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SO-HEE P. 
Évaluation :
5

I was welcomed in, quickly checked out, then checked back in again upon my return. These folks have their processes together. Excellent!

Louis D. 
Évaluation :
4

The Ramp on the Trailer is to short!!! My motorcycle is low to the ground. I tried to ride my motorcycle up on the trailer like I always do with no problem and it Bottomed out and fell over and caused 500 $damage to my motorcycle!! It sucked! You need to fix this or warn people!! Not sure if I will rent again!

Michael K. 
Évaluation :
5

The location itself is great. Uhauls new "check yourself in and out" however, isn't so great. The check out process was easy enough. The checking process however was horrible. After a long day of moving all I wanted to do was check the vehicle in. In one of the steps it told me to take a picture of the odometer. Which I tried at least 10x but it just wouldn't accept it. I called the U-Haul support number. After being on hold for 30m, it offered to call me back. Which I didn an hour later I got a call back saying I was next in line, in which it abruptly hung up on me. I was so fed up at this point I dropped the keys in the drop off slot and hoped for the best. Luckily the folks at this location must have realized what happened and checked me in, without charging me a 20 $fee. From now on I'm using the counter help vs your "automated" app.

Edris A. 
Évaluation :
5

Nothing! This was a great experience from start to finish. Merci!

WILLIAMTHOMAS B. 
Évaluation :
5

Nothing, I was super impressed!

Alison D. 
Évaluation :
5

I had a lot of trouble with your website and the self checkout. The website and the location weren't synched in terms of which vans were actually ready to rent. The staff there were very helpful.

Willis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KICHEON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A. 
Évaluation :
5

They need a raise.

DA-QUAN JERMIANE F. 
Évaluation :
5

Jen is a quality person and an asset to the company

HAROLDR S. 
Évaluation :
5

This is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.

helena e.  |  Expérience générale 
Évaluation :
5

Let the customer know if the or will not be able to open the car doors when renting a cat transport

WILLIAM ARTHUR C. 
Évaluation :
3

I would have rated it above avg - excellent. However i was told the tank was full. However on filling up the tank before returning it, it needed 8 gallons. I only drove 29 miles total. Meaning the picking would only be getting 3,6 miles per gallon. On showing the gas receipt and explaining the pickup could not have been full, i was told that i needed to provide a picture of the gage and nothing could be done. Eventually, I was refunded 10,00 $, but they should have calculated the avg mileage of the vehicle and refunded the cost of the remaining gallons.

KEVIN DEREK WINS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damien M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENTONLINCOLN F. 
Évaluation :
4

Everyone was very helpful

Howard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kiersten W. 
Évaluation :
5

I have rented several units at this location over the years and this time was a surprise pleasant experience. The staff was quick to complete my reservation and I was on my way. Other times in the past I have experienced long wait times and lazy employees.

THEODORE G. 
Évaluation :
3

The trailer shook the car violently around 50-60 miles an hour. My trip timed doubled due to the condition of the trailer.

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEARL WOODSON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMYALLEN K. 
Évaluation :
5

Best staff, anywhere!! Im a caterer who rents every weekend and I love my Manassas Park UHaul staff!!

CHRISTOPHER MICH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

I am disappointed I was charged an extra day for only being 1 hour late. This was due to a circumstance outside of my control. A courtesy waiver or prorated charge would have been appreciated.

Peter B. 
Évaluation :
5

Newer vehicle would have been nicer. My rental had over 100k miles.

Christian M. 
Évaluation :
5

Service is good.

VADIMNIKOLAYEVIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenika C.  |  Online Move In 
Évaluation :
5

T Staff was very nice and helpful

ROBERTALAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy B. 
Évaluation :
5

Professional customer service, well priced, and convenient return procedures. Superb!

PETER S. 
Évaluation :
5

Muy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 梁梁梁

Gladis f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANAN DREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHKINGSLEY N. 
Évaluation :
5

I had a very good experience with this location. Everyone was kind and very helpful!

PENNY I. 
Évaluation :
5

The best people. Absolutely no comparison.

Terrell T. 
Évaluation :
4

Get your check in app to work - could not get location services to verify and had to call customer service - cost me an hour trying to get your app to work. Never got it to work. Fix your check in app for after hours.

JAESEN Y. 
Évaluation :
2

Alert! Equipment Hazard Windshield wipers would not pull rain off the windshield. I had to stop until rainstorm passed. I expect more from UHaul.

Sylvia A. 
Évaluation :
5

I was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Merci encore!

MiAnn T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENIKALOCKWARD C. 
Évaluation :
3

FIX THE TRAILERS AND HAVE THEM ENGINEERED TO TOW PROPERLY! tires were flat when loaded, trailer swayed way too much,

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W. 
Évaluation :
5

The lady running the store was super thorough and made sure my car was securely loaded. She even double checked a bunch of stuff on the truck.

Gabriel B. 
Évaluation :
5

No problems, whatsoever.

JONCARL M. 
Évaluation :
2

The car carrier trailer I rented was in very poor condition, the straps for securing vehicle to the trailer were twisted and frayed. The ratchet mechanisms to tighten straps were extremely hard to operate. The chains used as secondary secure to trailer did not have the needed hardware to use correctly. Lastly the trailer vibrates randomly to a point where you have to slow your vehicle to well below the recommended speed limit to have it stop. I was very dissatisfied with the condition of the trailer. And to be charged for an entire extra day when I was only 3 hours late bringing it back. I have used uhaul many times in the past but after this experience they will not be my “go to” rental company. VERY DISAPPOINTED AND UNHAPPY.

GREGORYJOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANSILISSETHE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenika C.  |  Premières impressions 
Évaluation :
1

I was charged for furniture pads that were never provided by the branch. The trailer also had hay debris in the back of the trailer that I had to clean out myself. I booked the trailer from 13 -15 August but I returned it a day early after-hours on 14 August, but I never received a credit for returning a day early. I guess what really made it an unpleasant experience is that the Manassas Park branch would never answer their phone when I tried to report that I had not received the furniture pads and that I wanted to return the trailer earlier, and I called during regular business hours. I kept getting transferred to a phone dispatch operator (after waiting at least 15-20 min on the phone) who said that they would remove the furniture pads charge and notify the Manassas Branch I would get credit for returning the trailer early. UHaul has wasted a significant amount of my time and has ignored my request to correct the error on my contract. This has been piss-poor service and I'm considering reporting you to the Better Business Bureau.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha J. 
Évaluation :
3

Rented pads, they were not in the truck at the time of departure. Had to return to the store to get them. Staff was apathetic and just said “it happens all the time.”

Richard F. 
Évaluation :
5

Everyone was nice and the rate was inexpensive.

ALANC G. 
Évaluation :
5

Only complaint, hold time to make a reservation.

JO ELLEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS RAY O. 
Évaluation :
5

Jennifer was was extremely helpful and efficient despite being overwhelmed with customers. Hopefully this branch can provide additional staffing during peak periods. Please extend my thanks to her. The Pickup was clean, new and in excellent condition and greatly assisted with our small moving job.

JAMES CLINTON B. 
Évaluation :
4

Excellent staff, Rey helpful and friendly

TERRY DEWITT H. 
Évaluation :
3

Online check in is incredibly slow and tedious.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Keep up the good work

Philip W. 
Évaluation :
5

They are considerate to their customers

ERWINJACOB L. 
Évaluation :
5

Even when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.

Serigo R.  |  Expérience générale 
Évaluation :
4

The staff were polite and courteous. The oil light was on in the 26" truck I rented, and while I was still on the UHaul lot I informed the staff. I was told the light stays on in this vehicle. During the move the ABS light and Brake light were coming on flashing and going off. It was a bit unnerving, but I was able to complete the move without incident. Overall my move went well, but as stated I was concerned about the safety of the vehicle I was driving.

Marilyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY LOUISE B. 
Évaluation :
5

Do NOT change anything. Outstanding, fast, friendly and knowledgeable employees were wonderful to work with. Manassas Park Uhaul will get all of my future business. Outstanding service.

JON FRANCIS V. 
Évaluation :
5

The truck was god overall but the steering system needs a light tune up.

JAIME L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREEM ALI R. 
Évaluation :
1

I call the day before to confirm that my trailer was at the location. They gave it away before I could pick it up.

Michael S. 
Évaluation :
1

I opted to to do the self-service check in and pick up. I arrived at 7:50am for my 8am reservation, completed the check in via phone and went inside to retrieve the key. I stood at the designated area, where guests in line were being helped. I then had to wait in line for 25 minutes to get the keys. Annoying that the check-in that is supposed to speed up the process ending up taking longer than ifni had just went inside. Again for drop off, I did it via phone. The process was easy but it was incredibly challenging finding the drop box to return the key.

Krista A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ARTHUR J. 
Évaluation :
5

Awesome facility and customer service. I will miss their business

CORLIS M.  |  Expérience générale 
Évaluation :
2

Put the customer first and lay all options out for the customer to make a better decision for themselves. To chase profit while obviously pushing a long term customer to the side delutes the customer experience/care giving uhaul a bad name.

KENNETHJAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYTTANY LYNNE G. 
Évaluation :
5

Great and helpful staff!!!

JAMES ARNOLD E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEANETTE MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
4

Excellent customer service! Ethan was great and the Manager , she is so awesome!

Ara C A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatorma A.  |  Expérience générale 
Évaluation :
5

Very professional, helpful, knowledgeable and just all around exceptional service!

Mercedes G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica N.  |  Expérience générale 
Évaluation :
5

Na

Jumoke H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bexy M.  |  Expérience générale 
Évaluation :
4

Good customer service

Seung N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bexy M.  |  Premières impressions 
Évaluation :
5

Melva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L

Mary L.  |  Expérience générale 
Évaluation :
5

I've done business semi-regularly here. I like the entire staff.

John C.  |  Online Move In 
Évaluation :
5

Best storage facility I have ever used !!! And I have used many in my lifetime of moving!!

Pamela K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S.  |  Online Move In 
Évaluation :
5

Best place, ever; the staff are friendly and very helpful.

helena e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE T.  |  Expérience générale 
Évaluation :
5

Melva, was great all the way across the board!!! She's the reason for the excellent ratings!!!

Jamil T.  |  Expérience générale 
Évaluation :
5

FRIENDLY

gwen P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willaim T.  |  Premières impressions 
Évaluation :
5

The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!

JAMAAL F.  |  Premières impressions 
Évaluation :
5

Always good to work with this location.

Deborah D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M.  |  Premières impressions 
Évaluation :
5

Had a wonderful check in, very convenient, great service

Harmony B.  |  Premières impressions 
Évaluation :
5

Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.

Angela B.  |  Premières impressions 
Évaluation :
5

EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS

Dale R.  |  Premières impressions 
Évaluation :
5

Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!

Porsha W.  |  Premières impressions 
Évaluation :
5

Efficient. Courteous. Thank you!

KATHRYN S.  |  Premières impressions 
Évaluation :
5

Service was great

Mark P.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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