Customer Reviews for U-Haul Moving & Storage of Manassas Park
Pour nous contacter
Manassas Park, VA 20111
(@ Manassas Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NATALIE L.
Le client n'a pas laissé de commentaire.MICHAELDALE N.
Le client n'a pas laissé de commentaire.HWA Y.
Nothing, all went well, thank you.MICHAELJ V.
Le client n'a pas laissé de commentaire.RICHARDFRANKLIN P.
Le client n'a pas laissé de commentaire.Alfred L.
Le client n'a pas laissé de commentaire.DEREKDEANGELO R.
Wry good customer service.MICHAEL JOSEPH R.
Le client n'a pas laissé de commentaire.ROGELIO D.
Customer service was professional, friendly, and very helpful. Overall customer experience was excellent.JOHNCLARK E.
Le client n'a pas laissé de commentaire.ABAYOMISHAKIRU B.
Le client n'a pas laissé de commentaire.DEBORAHJUNE C.
Great people great serviceBELALA S.
Agent at drop-off site was very cheerful and helpful. After driving over 1 000 miles, that was a pleasant surprise. I would recommend this site to friends.Larry E.
Le client n'a pas laissé de commentaire.HAIDERALI H.
S.O.LB P. | Premières impressions
Le client n'a pas laissé de commentaire.DALEROBERT N.
Returning the truck after hours was a complete nightmare! We were not told we could drop it off at a location near our destination. I didnt understand the key drop off instructions on the drop box. Dont understand why you can't just put the key in the box. I'm older and dont understand how to download an Ap and then scan a bar code. We tried and tried and it didnt work. It was dark, freezing, windy. It was awful!!JULIE CHRISTINE S.
more maintenanceMARIOALBERTO A.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.KEVIN T.
Le client n'a pas laissé de commentaire.DAVIDBRIAN Q.
Le client n'a pas laissé de commentaire.DEREKDEANGELO R.
I ordered 4 dozen furniture pads and 6 large boxes to mobile pick up with my truck, and I was only given 2 dozen pads and no boxes. I also called the day before picking up the truck and asked if a lock would be provided or if I needed to get my own, and I was assured that every truck came with a lock. When I got there to pick up the truck, there was also no lock provided. When I called to ask for a refund for the missing boxes and furniture pads, they said there's nothing they can do and to ask the drop off location in Texas, which turned out to also be untrue because the Texas location showed me on their computer that they were actually unable to refund me without a note from this location, and of course this location did not leave a note for that.Zachary H.
My truck was mostly clean, however the windows were VERY dirty.JAMESJ H.
Truck had bed bugsSARAHKONADU F.
The greatest group of people. They were politest people I have ever felt with. Thank you. Happy New YearsJOHNCARROLL M.
Le client n'a pas laissé de commentaire.MARYCATHERINE R.
Le client n'a pas laissé de commentaire.MICHELLE LYNN S.
Fire all the kids that work there with attitude and are to lazy to do any physical work. Young kid asked me to push a 2000 lb trailer ( I'm 72 years old) lazy kid I have been a good customer for the past four months but have decided to buy my own trailer to avoid these punks you have at this location The manager is awesomeHAROLDR S.
Le client n'a pas laissé de commentaire.IRISMARITZA C.
Le client n'a pas laissé de commentaire.Glenna M.
Le client n'a pas laissé de commentaire.BALIKISU A. | Expérience générale
Le client n'a pas laissé de commentaire.SHOKRIS S.
Friendly and helpful staff.Annette P. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory G.
It wasn't my first choice (an hour away), but closer facility didn't have the trailer I needed. They noted I wanted 6 furniture pads but forgot to include the furniture pads with my trailer and I had to make a return trip to the further site to get them. It would have been nice to be able to get the furniture pads closer to my home.Claude V.
Fast check in and out. Equipment is always clean and running smooth. My uhaul location for all my business needs.SCOTTALAN S.
The team at Manassas Park treat customers like Family. I am very appreciative of the team, they enjoy dogs as much as I do! Brian DillonBRIANJAMES D.
Le client n'a pas laissé de commentaire.Mary R.
This is a full-service U-haul location with professional level staff.rich W.
Le client n'a pas laissé de commentaire.Mark M.
Check-out was easy. Was checked out by the location owner. He was very personable and made me feel like a valuable customer. Self-sanitized truck before using it because truck didn't look clean. Alot of black dirt seen on anti-bacterial wipes after wiping down steering wheel and seats. Uhaul truck worked properly and was reliable for my move. Check-in was easy as personnel were waiting in the check-in line to clean the truck and accept my truck return.Jerome S.
Le client n'a pas laissé de commentaire.RICKYTERRELL M.
I have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!Tracey s. | Expérience générale
Le client n'a pas laissé de commentaire.ISAAC G.
Le client n'a pas laissé de commentaire.NIGUSSIE N.
The team there was great. All very friendly. My trailer wiring harness was being used for the first time and lights weren't working. The manager quickly figured out that I had placed the "towing fuse" in the wrong slot on my Honda and resolved the issue immediately. Highly recommend this location even though it was further away for me.DAVIDALEXANDER J.
Le client n'a pas laissé de commentaire.RICHARDMCKINLEY T.
Knowledgeable staff, didn't waste my time, highly recommended location.RALPHDELMAR D.
My installer was quick and friendly.WAYNE PATRICK S.
No hassle, no wait. Friendly Staff. Trucks in great working condition. I've always had great service at this location. Je les recommande fortement.Nilsa M.
Le client n'a pas laissé de commentaire.DOMONIQUE OMEGA T.
Le client n'a pas laissé de commentaire.AMAR B.
Le client n'a pas laissé de commentaire.SEAN L.
They did an outstanding job in regards to me switching trucksCHARLENEFRANCES D.
I drove the vehicle 8 miles over my estimate but put Moore gas in the truck than what it had in it, when I got it by a quarter of a tank and told the guy that when I returned the truck. It didn't seem to matter because not only did I over fill, I was charged for the eight additional miles. Thought that was pretty ridiculous. I even rented the truck for a 24 hour period and returned it at after only three and a half hours. SMHMARILYNDENISE B.
Le client n'a pas laissé de commentaire.HERBERT S.
Le client n'a pas laissé de commentaire.TAMMYLYNN R.
Le client n'a pas laissé de commentaire.Ahmed A.
Really good service...SILVESTREDWARNY M.
Good people, service.JARED MCQUAIDE D.
Le client n'a pas laissé de commentaire.MOHAMMAD AWAD IB A.
Dropped off after hours. Plenty of room and easy to findDEBORAH M.
My reservation and pickup was excellentPATRICKKAFI J.
Online pickup process needs to be improved. Asks 3 times for the same information like photos of ID already uploaded a moment before.Janusz W.
The truck drove horribly. It vibrated at low speeds. At 50 mph, it was so loud you couldn't have a conversation.STACYADAM W.
Staff is not helpful. Had an awful experience there. Would not recommend the Manassas Park branch to anyone.DAUDITULANN G.
Johnnie is great.JOSEPH KWAME N. | Expérience générale
Le client n'a pas laissé de commentaire.PROSPERO P.
Johnny runs a well oiled businessSTACYCLYDE H.
Everything was great as usual.ROY EUGENE D.
You guys are doing good keep it upTaimoor R.
Le client n'a pas laissé de commentaire.Ever H.
Le client n'a pas laissé de commentaire.ROBERTOCARLOS S.
Le client n'a pas laissé de commentaire.ROYDAVID H.
Le client n'a pas laissé de commentaire.KATHLEEN B.
Le client n'a pas laissé de commentaire.Edwin S.
PerfectPEGGYHONG YEE H.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.TIMOTHY D.
Manager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I'm already being recorded in store, what was the issue?. "Jennifer Davis" assistant manager on duty called DM "Johnny Necessary".James and Lyshawn A. | Expérience générale
Every person We had contact with during pick-up and return were very friendly and professional. Thank you! UHaul - probably recently - implemented "technology" into the renting process that should make the it faster, smoother and more "objective". However, if "tech" wont work - for any reason - customers are stuck during transaction. And when that happens after hours and the 1800# has a waiting time of over 52 minutes, that's not what's called fun. So rating UHaul is subjective, but has two part of it. Human interaction: Excellent! Tech interaction: Glitchy with no "short cuts" to bypass - at best.(Pretty sure it will improves w/ time though.) Thank you again.PETER R.
Reservations were easy, trailer was ready at requested time. Drop off was also quick and easy.RICHARDCARL G.
What a cluster f--k. Wish I would have the opportunity to speak with upper management. The manager at this location is awesome but can't succeed without upper management doing there job.HAROLDR S.
Le client n'a pas laissé de commentaire.Edward N.
The truck felt like the transmission was pulling in just to go up an hill. It would not accelerate beyond 35 mph. Took too long to get where I was going. The other this is I booked a one way rental and was confirmed over 2wks ago. Most companies when trying to rent there vehicles websites will prevent you from getting a confirmation if one way rentals aren't available with the specific truck size Youre requesting. Uhaul allowed me to book the moving truck and gave me a confirmation. Instead I received a phone call 1 day prior to my move date to tell me they do not have any trucks for 1 way rentals. That should've been advised 2weeks ago when I booked the damn truck. That in convenience me because I had to find someone to follow me back to Manassas to drop off the truck. That made me cancel getting my doctor appointment because I had to travel 45 minutes away from my doctors office. I will rent budget trucks from this point forward and I will make sure that my friends and family do the same.CHARLENEDARCELL F.
Exterior of the truck was covered with bird poopMark F.
Le client n'a pas laissé de commentaire.ALFREDO L G.
Le client n'a pas laissé de commentaire.Max T. | Premières impressions
Provide an EZ pass for each rental vehicle and add that into the billing process.Brandon E.
Le client n'a pas laissé de commentaire.DERRELL W. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETHROOSEVELT S.
Le client n'a pas laissé de commentaire.Reis D.
Le client n'a pas laissé de commentaire.DAVID W.
Better or replaced suspension would have made the ride better.JONGHYUN L.
Le client n'a pas laissé de commentaire.David R.
Incredible customer service. Very impressed. The tall gentleman there was very helpful and professional. Merci.Francis S.
Le client n'a pas laissé de commentaire.MATTHEWEUGENE J.
Everything was good. The only thing is the overpriced charge of gas. They charged me for 5 gallons 25 dollars when the most I spent 2 gallons for a quick trip to move apartments in the same neighborhood.JULIOCESAR T.
Le client n'a pas laissé de commentaire.ADNANMOHAMAD H.
Le client n'a pas laissé de commentaire.ANTHONY S.
Le client n'a pas laissé de commentaire.RICARDO A.
Le client n'a pas laissé de commentaire.GERALDINE T.
Johnny were very helpful and polite I would recommend that location to friends.KENNETHROOSEVELT S.
Le client n'a pas laissé de commentaire.Mary N. | Expérience générale
Manassas Park U-Haul is a great location. I prefer and travel further because of their conscious and helpful service.WILLIAMARTHUR C.
Great thanks!PETER JAMES L.
Le client n'a pas laissé de commentaire.PERVILLA P. | Premières impressions
Yo recomiendo a U-haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U-Haul.EMILIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Karin W. | Premières impressions
Shift lead was super helpful and informative about the process.Annette P. | Premières impressions
Le client n'a pas laissé de commentaire.Jenika C. | Online Move In
Le client n'a pas laissé de commentaire.Jenika C. | Premières impressions
Le client n'a pas laissé de commentaire.Richard H. | Premières impressions
The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!JAMAAL F. | Premières impressions
Le client n'a pas laissé de commentaire.Rosa K. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda M. | Premières impressions
Had a wonderful check in, very convenient, great serviceHarmony B. | Premières impressions
Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.Angela B. | Premières impressions
EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKSDale R. | Premières impressions
Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!Porsha W. | Premières impressions
Efficient. Courteous. Thank you!KATHRYN S. | Premières impressions
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