The Ramp on the Trailer is to short!!! My motorcycle is low to the ground. I tried to ride my motorcycle up on the trailer like I always do with no problem and it Bottomed out and fell over and caused 500 $damage to my motorcycle!! It sucked! You need to fix this or warn people!! Not sure if I will rent again!Michael K.
Customer Reviews for U-Haul Moving & Storage of Manassas Park
Pour nous contacter
Manassas Park, VA 20111
(@ Manassas Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location itself is great. Uhauls new "check yourself in and out" however, isn't so great. The check out process was easy enough. The checking process however was horrible. After a long day of moving all I wanted to do was check the vehicle in. In one of the steps it told me to take a picture of the odometer. Which I tried at least 10x but it just wouldn't accept it. I called the U-Haul support number. After being on hold for 30m, it offered to call me back. Which I didn an hour later I got a call back saying I was next in line, in which it abruptly hung up on me. I was so fed up at this point I dropped the keys in the drop off slot and hoped for the best. Luckily the folks at this location must have realized what happened and checked me in, without charging me a 20 $fee. From now on I'm using the counter help vs your "automated" app.Edris A.
Nothing! This was a great experience from start to finish. Merci!WILLIAMTHOMAS B.
Nothing, I was super impressed!Alison D.
I had a lot of trouble with your website and the self checkout. The website and the location weren't synched in terms of which vans were actually ready to rent. The staff there were very helpful.Willis W.
Le client n'a pas laissé de commentaire.KICHEON L.
Le client n'a pas laissé de commentaire.Christina A.
They need a raise.DA-QUAN JERMIANE F.
Jen is a quality person and an asset to the companyHAROLDR S.
This is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.helena e. | Expérience générale
Let the customer know if the or will not be able to open the car doors when renting a cat transportWILLIAM ARTHUR C.
I would have rated it above avg - excellent. However i was told the tank was full. However on filling up the tank before returning it, it needed 8 gallons. I only drove 29 miles total. Meaning the picking would only be getting 3,6 miles per gallon. On showing the gas receipt and explaining the pickup could not have been full, i was told that i needed to provide a picture of the gage and nothing could be done. Eventually, I was refunded 10,00 $, but they should have calculated the avg mileage of the vehicle and refunded the cost of the remaining gallons.KEVIN DEREK WINS J.
Le client n'a pas laissé de commentaire.Christina A.
Le client n'a pas laissé de commentaire.Damien M.
Le client n'a pas laissé de commentaire.Travis P.
Le client n'a pas laissé de commentaire.Brandon L.
Le client n'a pas laissé de commentaire.BENTONLINCOLN F.
Everyone was very helpfulHoward D.
Le client n'a pas laissé de commentaire.Kiersten W.
I have rented several units at this location over the years and this time was a surprise pleasant experience. The staff was quick to complete my reservation and I was on my way. Other times in the past I have experienced long wait times and lazy employees.THEODORE G.
The trailer shook the car violently around 50-60 miles an hour. My trip timed doubled due to the condition of the trailer.DONALD P.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.PEARL WOODSON W.
Le client n'a pas laissé de commentaire.JEREMYALLEN K.
Best staff, anywhere!! Im a caterer who rents every weekend and I love my Manassas Park UHaul staff!!CHRISTOPHER MICH M.
Le client n'a pas laissé de commentaire.Tyler M.
Le client n'a pas laissé de commentaire.Melissa M.
I am disappointed I was charged an extra day for only being 1 hour late. This was due to a circumstance outside of my control. A courtesy waiver or prorated charge would have been appreciated.Peter B.
Newer vehicle would have been nicer. My rental had over 100k miles.Christian M.
Service is good.VADIMNIKOLAYEVIC S.
Le client n'a pas laissé de commentaire.Jenika C. | Online Move In
T Staff was very nice and helpfulROBERTALAN F.
Le client n'a pas laissé de commentaire.Dorothy B.
Professional customer service, well priced, and convenient return procedures. Superb!PETER S.
Muy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 梁梁梁Gladis f. | Expérience générale
Le client n'a pas laissé de commentaire.DEANAN DREW D.
Le client n'a pas laissé de commentaire.JOSEPHKINGSLEY N.
I had a very good experience with this location. Everyone was kind and very helpful!PENNY I.
The best people. Absolutely no comparison.Terrell T.
Get your check in app to work - could not get location services to verify and had to call customer service - cost me an hour trying to get your app to work. Never got it to work. Fix your check in app for after hours.JAESEN Y.
Alert! Equipment Hazard Windshield wipers would not pull rain off the windshield. I had to stop until rainstorm passed. I expect more from UHaul.Sylvia A.
I was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Merci encore!MiAnn T. | Premières impressions
Le client n'a pas laissé de commentaire.JENIKALOCKWARD C.
FIX THE TRAILERS AND HAVE THEM ENGINEERED TO TOW PROPERLY! tires were flat when loaded, trailer swayed way too much,Tyler B.
Le client n'a pas laissé de commentaire.JEFFREY F.
Le client n'a pas laissé de commentaire.Diana W.
The lady running the store was super thorough and made sure my car was securely loaded. She even double checked a bunch of stuff on the truck.Gabriel B.
No problems, whatsoever.JONCARL M.
The car carrier trailer I rented was in very poor condition, the straps for securing vehicle to the trailer were twisted and frayed. The ratchet mechanisms to tighten straps were extremely hard to operate. The chains used as secondary secure to trailer did not have the needed hardware to use correctly. Lastly the trailer vibrates randomly to a point where you have to slow your vehicle to well below the recommended speed limit to have it stop. I was very dissatisfied with the condition of the trailer. And to be charged for an entire extra day when I was only 3 hours late bringing it back. I have used uhaul many times in the past but after this experience they will not be my â€œgo toâ€ rental company. VERY DISAPPOINTED AND UNHAPPY.GREGORYJOHN M.
Le client n'a pas laissé de commentaire.YANSILISSETHE R.
Le client n'a pas laissé de commentaire.Jenika C. | Premières impressions
I was charged for furniture pads that were never provided by the branch. The trailer also had hay debris in the back of the trailer that I had to clean out myself. I booked the trailer from 13 -15 August but I returned it a day early after-hours on 14 August, but I never received a credit for returning a day early. I guess what really made it an unpleasant experience is that the Manassas Park branch would never answer their phone when I tried to report that I had not received the furniture pads and that I wanted to return the trailer earlier, and I called during regular business hours. I kept getting transferred to a phone dispatch operator (after waiting at least 15-20 min on the phone) who said that they would remove the furniture pads charge and notify the Manassas Branch I would get credit for returning the trailer early. UHaul has wasted a significant amount of my time and has ignored my request to correct the error on my contract. This has been piss-poor service and I'm considering reporting you to the Better Business Bureau.Jeffrey G.
Le client n'a pas laissé de commentaire.Tabitha J.
Rented pads, they were not in the truck at the time of departure. Had to return to the store to get them. Staff was apathetic and just said â€œit happens all the time.â€Richard F.
Everyone was nice and the rate was inexpensive.ALANC G.
Only complaint, hold time to make a reservation.JO ELLEN P.
Le client n'a pas laissé de commentaire.THOMAS RAY O.
Jennifer was was extremely helpful and efficient despite being overwhelmed with customers. Hopefully this branch can provide additional staffing during peak periods. Please extend my thanks to her. The Pickup was clean, new and in excellent condition and greatly assisted with our small moving job.JAMES CLINTON B.
Excellent staff, Rey helpful and friendlyTERRY DEWITT H.
Online check in is incredibly slow and tedious.Jerry M.
Le client n'a pas laissé de commentaire.Thomas A.
Keep up the good workPhilip W.
They are considerate to their customersERWINJACOB L.
Even when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.Serigo R. | Expérience générale
The staff were polite and courteous. The oil light was on in the 26" truck I rented, and while I was still on the UHaul lot I informed the staff. I was told the light stays on in this vehicle. During the move the ABS light and Brake light were coming on flashing and going off. It was a bit unnerving, but I was able to complete the move without incident. Overall my move went well, but as stated I was concerned about the safety of the vehicle I was driving.Marilyn S.
Le client n'a pas laissé de commentaire.MANDY LOUISE B.
Do NOT change anything. Outstanding, fast, friendly and knowledgeable employees were wonderful to work with. Manassas Park Uhaul will get all of my future business. Outstanding service.JON FRANCIS V.
The truck was god overall but the steering system needs a light tune up.JAIME L.
Le client n'a pas laissé de commentaire.PATRICK H.
Le client n'a pas laissé de commentaire.KAREEM ALI R.
I call the day before to confirm that my trailer was at the location. They gave it away before I could pick it up.Michael S.
I opted to to do the self-service check in and pick up. I arrived at 7:50am for my 8am reservation, completed the check in via phone and went inside to retrieve the key. I stood at the designated area, where guests in line were being helped. I then had to wait in line for 25 minutes to get the keys. Annoying that the check-in that is supposed to speed up the process ending up taking longer than ifni had just went inside. Again for drop off, I did it via phone. The process was easy but it was incredibly challenging finding the drop box to return the key.Krista A.
Le client n'a pas laissé de commentaire.CHARLES ARTHUR J.
Awesome facility and customer service. I will miss their businessCORLIS M. | Expérience générale
Put the customer first and lay all options out for the customer to make a better decision for themselves. To chase profit while obviously pushing a long term customer to the side delutes the customer experience/care giving uhaul a bad name.KENNETHJAMES D.
Le client n'a pas laissé de commentaire.BRYTTANY LYNNE G.
Great and helpful staff!!!JAMES ARNOLD E.
Le client n'a pas laissé de commentaire.JEANETTE MARIE M.
Le client n'a pas laissé de commentaire.FAROOQ S.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.Jill N. | Expérience générale
The woman at the front desk was amazing and made my whole week. I will use "animal crackers" as an exclamation from now on.JANEMARA M.
Le client n'a pas laissé de commentaire.STANLEYCLARKE B.
Le client n'a pas laissé de commentaire.Bruce E.
Le client n'a pas laissé de commentaire.William M. | Expérience générale
Everyone that I dealt with was friendly and the cargo van was great. Thank you for making this part of my move so easy.ANTHONY EWIN B.
Le client n'a pas laissé de commentaire.TERRENCEDANIEL L.
Please do take care that the zip ties of the equipment( which are for rent) inside the Uhaul are not broken.SAISARAN R.
Le client n'a pas laissé de commentaire.KIMBERLYSUTHERLA T.
Le client n'a pas laissé de commentaire.JOSEMANUEL M.
Le client n'a pas laissé de commentaire.Michael S. | Premières impressions
ExcellentDAMBAR BAHADUR T.
Great staffLAURENCE GRANT B.
I was please with my rental, the vehicle was clean, also gas filled up and run smoothly.MICHAELANTHONY M.
Excellent customer service! Ethan was great and the Manager , she is so awesome!Ara C A. | Premières impressions
I returned the truck with gas at the same level as when I picked it up, but was charged for extra fuel. I was not informed about this when I checked the vehicle in. I only found out when I got the email with the receipt.Russell W.
Manager Malva is the best. Professional, knowledgable, friendly and easy to speak with. I recommend this location highly. Thanks MalvaSTELLAREBECCA E.
This facility provides excellent customer service, and I strongly recommend it.ERIC LEON S.
Super friendly staff, very helpful!THOMAS JOSEPH S.
Excellent customer service!!!WILLIAM M.
The Staff at the Manassas Park store is absolutely fantastic! I am a caterer and rent a cargo van every weekend just about. They are courteous, efficient and super kind and helpful! I will recommend them and that store to anyone I come across!CHRISTOPHERMICHE M.
Le client n'a pas laissé de commentaire.TENAI ELIZABETH R.
Le client n'a pas laissé de commentaire.PAULAD N.
Truck cab reeked of URINE. I had to windows open in 90+ degree heat. It was Awful. Upon returning the vehicle I informed the staff and they were like okay no problem. Very disappointed and unfortunate experience.AMBER CATHERINE A.
Le client n'a pas laissé de commentaire.Yousef S.
Customer service was beyond exceptional. Apparently my online reservation time was at some weird time early in the morning and the general manager there tried to call me with no success but kept my reservation for me anyway until I came at the time I had thought I had reserved it for. It was the last one that weekend in the nearby area so if it weren't for her I would've been out of luck! Thank you so much for being an amazing human being!!Victoria N.
I was charged for a second day after turn in on time. This is the second time a Uhaul in this area has done this to me this month.JAY M.
Le client n'a pas laissé de commentaire.Fatorma A. | Expérience générale
Very professional, helpful, knowledgeable and just all around exceptional service!Mercedes G. | Premières impressions
Le client n'a pas laissé de commentaire.Tamica N. | Expérience générale
Did not go inside, was able to return vehicle with no problems.ELESHA Y.
Le client n'a pas laissé de commentaire.SCOTTMICHAEL M.
Le client n'a pas laissé de commentaire.ELIZABETHANNE H.
NaJumoke H. | Online Move In
Le client n'a pas laissé de commentaire.BYRON G.
Le client n'a pas laissé de commentaire.Bexy M. | Expérience générale
Good customer serviceSeung N. | Premières impressions
Le client n'a pas laissé de commentaire.Bexy M. | Premières impressions
Melva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary LMary L. | Expérience générale
I've done business semi-regularly here. I like the entire staff.John C. | Online Move In
Best storage facility I have ever used !!! And I have used many in my lifetime of moving!!Pamela K. | Expérience générale
Le client n'a pas laissé de commentaire.MIKE W. | Expérience générale
Le client n'a pas laissé de commentaire.Richard H. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela K. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly S. | Online Move In
Best place, ever; the staff are friendly and very helpful.helena e. | Premières impressions
Le client n'a pas laissé de commentaire.Heather w. | Expérience générale
Le client n'a pas laissé de commentaire.MONIQUE T. | Expérience générale
Melva, was great all the way across the board!!! She's the reason for the excellent ratings!!!Jamil T. | Expérience générale
FRIENDLYgwen P. | Premières impressions
Le client n'a pas laissé de commentaire.Willaim T. | Premières impressions
Manager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.Steven W. | Expérience générale
Great staff, very helpful and great facility.Mark A. | Expérience générale
Le client n'a pas laissé de commentaire.Gotwononda G. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah P. | Expérience générale
Best storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!THOMAS L. | Expérience générale
Le client n'a pas laissé de commentaire.William R. | Expérience générale
The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!JAMAAL F. | Premières impressions
Le client n'a pas laissé de commentaire.Gotwononda G. | Premières impressions
Great service. I will strongly recommend U-HaulMauricio P. | Expérience générale
Always good to work with this location.Deborah D. | Premières impressions
Le client n'a pas laissé de commentaire.MOBEEN A. | Expérience générale
Le client n'a pas laissé de commentaire.Rosa K. | Premières impressions
Le client n'a pas laissé de commentaire.TADESSE B. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT ERNEST O. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon f. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda M. | Premières impressions
Had a wonderful check in, very convenient, great serviceHarmony B. | Premières impressions
Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.Angela B. | Premières impressions
I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.Adriana H. | Premières impressions
EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKSDale R. | Premières impressions
Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!Porsha W. | Premières impressions
Efficient. Courteous. Thank you!KATHRYN S. | Premières impressions
Service was greatMark P. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!