Customer Reviews for U-Haul Moving & Storage of Manchester

7 146 évaluations

432 Oakland St   Manchester, CT 06042
(Rt 83)

(860) 645-8110

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(860) 645-8110

432 Oakland St
Manchester, CT 06042
(Rt 83)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very professional customer service and was fast to get a track.

Ella A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Momodou K.  |  Premières impressions 
Évaluation :
5

Everything was great

ERIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evin C. 
Évaluation :
1

When I picked up the truck, it had a quarter tank of gasoline in it. I was running late and I had to stop and get gas making me even more late. When I returned the truck, there was some foot prints in it and a little bit of a wetness on the deck and your guy charged me $25 to mop the floor, that was the third rental I had in a month I will never rent from your people again if you don't reverse that charge for mopping

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cearra D.  |  Expérience générale 
Évaluation :
4

Very good experience with the whole group of people

Lawrence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beecher E. 
Évaluation :
5

Was great friendly service

MICHAEL C. 
Évaluation :
3

The team in Manchester was able to accommodate a last minute cancellation need for a hitch installation from Hartford Brainard Airport Road. The team and especially the retail associate at the desk have very little customer service / interpersonal skills interrupting my suggestions to transfer the hitch install from Hartford to Manchester.

Jason C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Partha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deana M. 
Évaluation :
5

Location easy to get in and out of. Excellent customer service.

DANIEL H. 
Évaluation :
5

Keep up the good work

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS B. 
Évaluation :
5

Truck was old, banged up & hard to start but got the job done. At some point truck should be retired. Cost was good so we can deal with an old truck. However, staff pleasant & efficient. Merci.

Diane D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Srikanth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt F. 
Évaluation :
4

Visor was missing on passenger side, sun was very bright..Mirror didn't turn on passenger side. Check equipment.

Kennith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas C. 
Évaluation :
4

Very friendly/helpful staff

Correy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
5

The team was professional, efficient and fun. One person mentioned they had been there go over 5 years. Good job cultivating and maintaining a great workforce!

Irving S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivit p.  |  Expérience générale 
Évaluation :
3

Make sure your customers get everything they pay for! I was not given rope I purchased

Jessica M. 
Évaluation :
1

THE MNGR WAS VERY VERY DISRESPECTFULL TO ME. ON TOP OF THAT HE TOLD ME HE WAS BASICALLY GOIN TO CARD MY CARD ON FILE FOR SOMETHING MY MEN CLEANED UP. WHITCH BY THE WAY WAY A EMPTY CAN OF COKE & TWO FULL BOTTLES OF WATER. I RECORDED THE WHOLE THING. I NEVER HAVE PROBLEMS WITH ANY LOCATION EVER. I HERE I'M BANNED FROM GOIN TOO ANY UHAUL.

Belinda D. 
Évaluation :
4

No issues.

Ashok A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F. 
Évaluation :
5

You guys did great--from Gabriel making my reservation--to Chevon (sp?) getting me out the door this morning --to his brother Casey doing the return -- all top notch and wonderful to work w/. Great job lads--looking forward to my next rental! Good luck.

roland C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Truck smelled like smoke but was otherwise exactly as expected. The staff working on January 1. We're very good. Both the young lady in the morning when I picked up the truck and young man in the afternoon when I dropped it off they seemed especially pleasant and helpful. I have rented a U-Haul truck from this location many times over the last 20 years, and I've always been pleased with the results.

Curt B. 
Évaluation :
5

It was my first time renting a uhaul truck and Everything was great. Cayce was very nice and respectful. Helped me throughout the whole process

Janell S. 
Évaluation :
3

Attention to detail is needed. I drove 20 minutes home and opened the trailer to discover the appliance hand truck I had rented wasn't there. I had to go back and get it, which was time taken away from packing to move. However the staff is excellent in every other aspect.

Karen A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jocosta R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Good 1

JOSE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Destaney L. 
Évaluation :
5

Amazing service. I showed up last minute and the staff took very good care of me. Merci.

Thomas F. 
Évaluation :
4

Rented trucks a few times recently for business service was friendly and prepared

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim V. 
Évaluation :
4

We were not happy that when we got there the reservation I had made, from the quote I was given, was not accurate. The deal it was giving me was not applied and was full price. This not only made me late for work, but I had to do the whole thing over again from my phone when it should have been ready to go. The employees were great, but this was unacceptable.

Shannon T. 
Évaluation :
1

The rep at the desk made me uncomfortable and then when asking questions about the photo policy he took out his cell phone and called someone who identified himself as the store manager. I explained to the store manager I was uncomfortable with this policy and don't remember ever having to do this and would wish to decline since they can't tell me where to get a copy of the policy. The general manager requested that I give them a $50 000 deposit for my rental that I reserved online if I want yo rent it without taking a picture. Overall I still took the rental because I needed it and was in a schedule for the items I needed moved. I would not recommend this location to anyone I know. I felt very uncomfortable. The rep has 3 cellular devices in front of him at desk and asked me to take a selfie for my rental and laughed when I questioned the policy. He had sunglasses on as well. I just don't think I received good customer service from the manager to the rep at the store. I also later was charged an extra $5 on my receipt. But I was so uncomfortable by this poor experience I don't even want to dispute it or go back to this location. Very unsatisfied with the service and the request of $50000 deposit.

Ashley-marie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Very friendly, helpful staff and the manager truly goes above and beyond for customers. Thank you so much

Jeannette W.  |  Expérience générale 
Évaluation :
5

Great service!

Carol S.  |  Expérience générale 
Évaluation :
5

The entire renting experience went smoothly and the staff were friendly and helpful. Well done!

Matthew H. 
Évaluation :
2

The person we were talking to had absolutely no clue what they were doing. Did not tell us there was an insurance option, didn't tell us where our truck was, didn't know the trucks metrics and just overall wasn't very helpful

Sirus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Excellent customer service! Staff was very friendly and accommodating.

John S. 
Évaluation :
5

Pls keep up the good work 🙂

APRIL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

The staff are very friendly and helpful.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yatharth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin V. 
Évaluation :
5

I did not set up a reservation and the man that helped me when I walked in was very polite and set everything up easily. When I returned the truck the man that helped me was kind and made sure everything went well with moving.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky M. 
Évaluation :
5

The equipment was dirty and I had to spend 20 mins sweeping it out from the last customer. I would like a cleaning fee reimbursement if possible. Merci

Eddie P. 
Évaluation :
5

This location is the best one I've used out of the 10 or so lactations I've had to use! Always accommodating!

Charles B. 
Évaluation :
3

It took 8 hours. I waited the whole 8 hours. The heat shields were removed from my car and I had to ask for them back. They weren't cut like the YouTube videos from u haul instructed. Forgot to give me the the ball, pin, etc. Had to return and request them. It's on tho I guess - hopefully It eventually got installed.

DAMIEN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
5

The vehicle was clean but the steering components were worn and it was hard to keep the vehicle going straight on the highway.All the employees were friendly.polite and professional.

Dominick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne D. 
Évaluation :
5

A VERY well oiled machine organized beyond any expectations I ever had. Honestly I don't believe in all the years I've used U-Haul there's been a busier location. I was extremely impressed, truly a great job by all working at my pick up and return. Thank you for the great seamless, stress free job!

David G. 
Évaluation :
1

I returned the tow hitch 2 hours after the time due and was charged for a second day. That is not fair as i did not use it for the second day. In addition, when I disputed it on the mobile app, I was told I would get a phone call and that never happened. I am very disappointed.

Alexis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srinivasa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERON H. 
Évaluation :
5

Uhaul is always a go to option for moving things

Marius C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregg S. 
Évaluation :
5

There was a lot of confusion early on. I had to make several calls in the beginning to find out what was happing. I called Tolland Ct. .,Arizona, and Plainville Ct. Complicated and confusion

dominick A. 
Évaluation :
4

Staff was courteous and helpful during calls and in person visit.

Tywanna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Excellent experiment from start to finish

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yatharth S. 
Évaluation :
5

Very friendly and well maintained facilities.

Stephanie K. 
Évaluation :
5

Agent was professional and friendly. Made you feel welcomed.

Gerardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vedprakash S. 
Évaluation :
4

People who cannot complete mobile return after hours should not b charged

FAROOQ U. 
Évaluation :
4

After I returned the equipment, it didn't show that I returned until the next morning. This had me worried a bit, it'd be great if the rental is closed immediately upon return.

Ugur P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linne J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

well stocked equipment, friendly service, reservation guaranteed, what's left to improve? Best UHaul experience, ever.

Alfred E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JR V.  |  Expérience générale 
Évaluation :
5

I love recommending u-hual to my friends because I have been there since 2013 and happy about their services thanks for keeping my stuff more secured

COMFORT P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R.  |  Expérience générale 
Évaluation :
1

Card reader never accepted my card. Made a reservation via phone for storage, and that reservation was never filed. Ended up with a unit only because one was still available. Made another reservation online. Called the day of move-in and was told there was a 7 day grace period to sign in at the office before the reservation expired. Arrived the next morning. A man at the next counter was angry that they didn't have his reservation. The clerk then started my interaction with "don't worry we take reservations seriously. We don't give them to anyone". A minute later I was being told that they had given my reservation away and it was really my fault for not coming the day before, despite the clerk remembering that I'd called and she'd said there was a grace period. Oh, and some moron decided it would be a great idea to install oversized speed bumps across the entrance/exit so every time you move cargo the trailer hitch gets stressed and the cargo gets jostled for absolutely no reason. I've moved to a far more professional facility.

kyle t.  |  Expérience générale 
Évaluation :
3

Found that mice was in the storage and bit through some of my bags. Had to throw out some stuff. The other stuff was in good condition.

Edna O.  |  Expérience générale 
Évaluation :
5

No comment

BERNADETTE G.  |  Premières impressions 
Évaluation :
1

I respect the staff but they were incompetent (or badly trained) which led to confusion, frustration, lost time and money for the customer. Slow truck pick up time (uhaul employee talking endlessly with the customer in front of me). This is not a restaurant where you make small talk to get a tip. You're supposed to make the process quick and efficient so the next customer can pick up their truck in a timely fashion especially if you're the only employee there. Poor training. Nobody knows what is going on. They kept asking me who told me about the one free month for storage... At least they honored the free storage month that was promised (after a call to the manager, which wasted more of my time. My movers were waiting for me in the truck and I was paying them $200 per hour) So a 10 minute delay from uhaul employees cost me more than $33. Mauvaise expérience.

Ciprian S.  |  Premières impressions 
Évaluation :
4

Staff were very helpful.

James O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar C.  |  Premières impressions 
Évaluation :
5

Your staff is very great at their job and help me. Those guys did a really good job. You guys hired a good staff.

Rafael B.  |  Premières impressions 
Évaluation :
3

In need of older, mature, respectful staff members. The person who checked my husband and I out was great and very helpful.

Alisha M.  |  Expérience générale 
Évaluation :
5

I have used U-Haul facilities and truck rentals, containers, etc. for over 30 years in various cities on the East Coast, from Albany, NY to Atlanta, GA and cities in between. I will always use them. I have sent many friends and family memebers their way.

Estelle H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
5

Tavon (spelling?) What is the most professional customer service representative I have worked with since Covid. I told him so! He was kind and hard-working and jumped right in even though I needed help outside of his department. He should definitely be considered for a promotion if you have an opening in the future.

Kirsten L.  |  Online Move In 
Évaluation :
5

Agent was very helpful and facilities were clean enough where I felt I could sit down on the floor and have a picnic

linda c.  |  Premières impressions 
Évaluation :
5

The absolute best experience I've have. The manager, Tim was professional, helpful and efficient.

JESSICA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine H.  |  Expérience générale 
Évaluation :
5

Staff members are extremely polite and helpful. Tim was great

Georgia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Expérience générale 
Évaluation :
2

Was very unhappy to not receive a refund for the 25 days of rent I paid but did not use.

Richard T.  |  Expérience générale 
Évaluation :
5

Overall excellent. The only issue is the swipe card never worked properly abd we kept setting off the alarm.

Theodore S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keishla R.  |  Expérience générale 
Évaluation :
4

The warehouse facility has problem with rats.

JAVIER R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glady q.  |  Premières impressions 
Évaluation :
5

The customer service received was paramount. Tim, the Uhaul representative in Manchester CT was extremely helpful and polite. He was also very patient with me.

Georgia W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEVIN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Expérience générale 
Évaluation :
5

Great place.

jim s.  |  Expérience générale 
Évaluation :
5

The worker there walked me to my storage while explaining the card access and because I was sorta scared and plus I didn’t know my way around so thank you for being with me and insuring my safety and making sure I felt safe before he left!!!

Cearra D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELVIN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S.  |  Expérience générale 
Évaluation :
5

All staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.

Eric W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MaryLynne H.  |  Premières impressions 
Évaluation :
4

This location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.

Oneil L.  |  Expérience générale 
Évaluation :
5

Love the staff especially the manager everyone was awesome.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad A.  |  Expérience générale 
Évaluation :
5

I never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall service

Carmen B.  |  Expérience générale 
Évaluation :
5

Only thing that i had problem with is not getting first month free on storage unit. I've done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use again

patrick m.  |  Expérience générale 
Évaluation :
5

Very helpful with the whole process.

Jeannette W.  |  Premières impressions 
Évaluation :
5

The supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great work

Nancy R.  |  Expérience générale 
Évaluation :
5

Everyone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me moving

briana t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
1

Lost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to them

Janet E.  |  Expérience générale 
Évaluation :
5

Super staff at this location.

saul v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette W.  |  Premières impressions 
Évaluation :
5

The staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only "knock" on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn't expected to find that, but understand the challenges a facility like this faces.

Anthony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sidney C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA J.  |  Expérience générale 
Évaluation :
5

You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed

LILLIAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanne s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE T.  |  Expérience générale 
Évaluation :
5

Truly great experience from start to finish highly recommend

Glorybell D.  |  Expérience générale 
Évaluation :
5

Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.

WANDA J.  |  Premières impressions 
Évaluation :
5

Great and helpful employees. They answer every question I had and show me around the storage containers

Danny V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Expérience générale 
Évaluation :
5

THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...

Neftali R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Q.  |  Expérience générale 
Évaluation :
1

Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad

Srinivas R.  |  Premières impressions 
Évaluation :
5

The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!

Cheryl S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONAS N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn C.  |  Expérience générale 
Évaluation :
5

None, great job.

Henry C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

ZENAIDA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santosh P.  |  Online Move In 
Évaluation :
5

Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!

Edith L.  |  Expérience générale 
Évaluation :
5

The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. Merci.

Edith L.  |  Premières impressions 
Évaluation :
5

Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.

PAUL K.  |  Expérience générale 
Évaluation :
5

Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.

ROSSIE W.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Jean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul

DANIEL R.  |  Premières impressions 
Évaluation :
5

After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.

Racheal D.  |  Online Move In 
Évaluation :
2

I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.

Stephen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorybell D.  |  Premières impressions 
Évaluation :
3

Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!

Stephen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor S.  |  Premières impressions 
Évaluation :
4

It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.

suzanne m.  |  Premières impressions 
Évaluation :
1

I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.

Achalania V.  |  Premières impressions 
Évaluation :
2

There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Merci.

ROSSIE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herbert D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine H.  |  Premières impressions 
Évaluation :
5

I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!

Annette R.  |  Premières impressions 
Évaluation :
5

Great friendly staff & very helpful

Cedric H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rachel H.  |  Expérience générale 
Évaluation :
4

All good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.

Norman S.  |  Expérience générale 
Évaluation :
5

Thanks for yours service

HECTOR G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMARA B.  |  Expérience générale 
Évaluation :
5

OLIVIA IS AMAZING 👏

Jasmine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERTRUDE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison W.  |  Premières impressions 
Évaluation :
5

Sonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn Arpin

Ronald A.  |  Expérience générale 
Évaluation :
5

Merci.

Gary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Premières impressions 
Évaluation :
5

Awesome service 👍

Patricia R.  |  Expérience générale 
Évaluation :
3

Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.

Dale R.