Évaluations des clients U-Haul Moving & Storage of Manchester

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Manchester

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William D. le

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This location has always been very friendly and professional. The location has always been clean and extremely well kept. As far as improvements for the next customer... there really is not one thing I can think of. I mean, even the bathroom is kept much cleaner than many restaurants I have been in.

Carmen s. le

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Thank you very much.

Shantel M. le

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Le client n'a pas laissé de commentaire.

jesse L. le

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Le client n'a pas laissé de commentaire.

Senthilkumar G. le

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Le client n'a pas laissé de commentaire.

Jeannette W. le

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Always professional and helpful

Steven E. le

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Nothing, staff was great and knowledgeable.

Ralph D. le

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Nothing keep up the great job

Emmerson C. le

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Le client n'a pas laissé de commentaire.

Ben P. le

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Le client n'a pas laissé de commentaire.

Collin R. le

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Cashiers were very unprofessional. Yawning and holding personal conversations as I was checking out with one of them. One complained that she “still had 9 hours left on her shift”. That sane cashier had her eyes closed with her head down on the desk. Unprofessional but still functional.

Angel Q. le

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Returning a truck after hours is a nightmare. I have rented twice and returned the truck after hours and both times I was unable to use the website provided. I was there both times for at least an hour trying to do it and I called customer service. Customer service is not very helpful. They wanted me to change the settings on my phone and download the app. I was not interested in doing so because I was already there for a decent amount of time. I also get disconnected twice while being transferred. I spoke to roughly 5 people and none of them could assist me. On top of it all I am being charged $20.00 for my aggravation. Not to happy about return policy. The employees inside the location are awesome and very helpful. I will give credit where credit is due.

Keith E. le

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I dropped off at night while it was closed.

Ray L. le

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Great service and equipment

DEIDREA J. le

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Le client n'a pas laissé de commentaire.

Brad K. le

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Easy and efficient drop off.

Jim M. le

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Le client n'a pas laissé de commentaire.

JASON R. le

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Le client n'a pas laissé de commentaire.

Katharine C. le

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Nothing. This location and team are great!

Susan S. le

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The customer service was excellent! We rented a van, it was such a smooth ride!

Michael T B. le

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Le client n'a pas laissé de commentaire.

Nathan W. le

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Speed up the checkout.

Karen R. le

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Everything went smoothly! Thanks!

TIFFANY R. le

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The trailer was dirty had to sweep it before using so my mattress wouldn’t get dirty and the wires for the lights didn’t work so he had to test and get new ones which took a while and I had to rush back so they could take the trailer back off before they closed so it cut my use time so now I would not recommend

Mary B. le

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Le client n'a pas laissé de commentaire.

Monika K. le

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I rented furniture pads on a separate contract from the truck. I returned the truck after hours. I was able to close the truck rental contract using the uhaul app, but was not able to return the furniture pads using the app. App should be updated to allow return of any equipment.

bruce V. le

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Le client n'a pas laissé de commentaire.

Victor R. le

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no good horrible custumer service

John P. le

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Excellent staff.

Kathleen W. le

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I had to pay $11.99 per lock to use storage units. It would be nice if you offered re-selling of locks to save money.

Richard S. le

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Le client n'a pas laissé de commentaire.

Zachary K. le

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Customer service was great. However vehicle up keep should be better payed attention to.

Scott F. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Le client n'a pas laissé de commentaire.

Matt D. le

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Truck was clean and in good condition

Raymond D. le

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The staff at this location was friendly, informative and helpful.

William D. le

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Le client n'a pas laissé de commentaire.

Shawn N. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Carmen s. le

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Nice people very polite very helpful. Thanks everyone. Merry Christmas to all .

Carmen S. le

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Nothing

Bruce P. le

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Everything went well from the beginning initial reservation to the final inspection. Moving is stressful enough so it was welcome not having any issues with the truck.

Joan H. le

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Nothing - Manchester store is the best

Paul L. le

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In my opinion it was a little expensive I drove about 7 miles total and spent $80 that's including gas other than that my experience with that particular u-haul location was satisfactory

Victoria O. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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I rented an Auto Transporter. The straps that hold the front wheels are worn and frayed - the vehicle loosened while trailering. Fortunately, I put on my own extra safety chains. Otherwise, I may have lost it while driving. I like U-Haul and the service was good at this site. Next time, I’ll have to inspect the trailer, prior to taking it.

Seth M. le

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Shovel snow out of trailers

John D. le

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Le client n'a pas laissé de commentaire.

Domingo P. le

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Fast and easy. Professional service and staff

Rene D. le

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Le client n'a pas laissé de commentaire.

Victor W. le

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Le client n'a pas laissé de commentaire.

Maheswari S. le

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I needed the truck early on Sunday. They accommodated me so as to have the paper work completed and the truck keys available the previous afternoon itself.

Khadharbhaskerre C. le

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Le client n'a pas laissé de commentaire.

barbara T. le

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Le client n'a pas laissé de commentaire.

Tara H. le

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The gentleman working at the time was wonderful. He was knowledgeable and very helpful to me and answered all of my questions with amazing customer service.

Luke H. le

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Pickup experience was poor. Customer service sub par. Long wait time. Was told I would need to verify my rental had no existing damage instead of staff doing pre-check.

Kevin P. le

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Customer service rep didn’t say much but overall everything was great.

leonard f. le

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Great customer service experience!

Reynold M. le

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Le client n'a pas laissé de commentaire.

Pradeep S. le

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Le client n'a pas laissé de commentaire.

Ronald D. le

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Le client n'a pas laissé de commentaire.

Sharon F. le

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Do NOT, no matter what, use the after hours return!!!! We spent over hour trying to get the location to be found on uhaul.com, waited on hold another 20 min, tried again, called again, back on hold and got a lovely lady who in the last few minutes of her shift helped us! She closed the contract and we sent her pictures. All time considered, maybe an hour and a half plus! CRAZY!!! But truck great, location great, return Terrible!

BRIAN B. le

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Le client n'a pas laissé de commentaire.

Dean A. le

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Faster service than in the past. Friendly and courteous staff. I will rent from there in the future.

Jessica C. le

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The online system to check out and return the keys is super glitchy and doesn’t work well. Both my husband and I are pretty tech savvy, and neither of us could get it to work properly. We tried using it for about 20 minutes, then gave up and went inside to talk to a human. This is the third time the online system has not worked well for us.

ALAN P. le

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Le client n'a pas laissé de commentaire.

Sandy D. le

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Upset I asked for 6 hours only got 4 because the van wouldn't move in snow up a hill and they would not accommodate that at all.

Otice R. le

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Le client n'a pas laissé de commentaire.

Anthony R. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Doreen L. le

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Le client n'a pas laissé de commentaire.

paul K. le

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The mileage was accurate, the amount of gas in the vehicle was accurate. The van was in good shape. I had a good experience

amy M. le

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Le client n'a pas laissé de commentaire.

David G. le

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The headlights are not aligned properly - one shows light 4 feet from the truck and one seems to be right. -this made it difficult to see at night. Also passenger seatbelt connection could not find - when I returned it then told me (this should be relayed to the people renting at time of rental. Otherwise great experience overall.

Matthew D. le

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Overpriced Hidden fees tax

Jasmine L. le

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Great customer service, quick in and out made my experience awesome!

Victor A. le

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Le client n'a pas laissé de commentaire.

Jay O. le

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Be sure the trucks are fully checked

ILYA P. le

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Le client n'a pas laissé de commentaire.

Eliza D. le

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The van smelled like severe urine and feces.

Tyler W. le

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Do yourself a favor and NEVER use U-Haul's incredibly inconvenient "online only" booking service. It is the worst service I have ever used since the internet was invented. Just go to the friendly people at the Oakland St location and deal with them directly, you will be so happy you did.

Jose M. le

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The service was great

Robert S. le

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Le client n'a pas laissé de commentaire.

Denese H. le

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Vehicle fit my needs perfectly. Everything went smoothly & easily. Great experience!

Michael W. le

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Don't tell people you can return a truck after hours with a smartphone. Your stupid website had me clicking on cars, then pedestrians, then traffic lights, then cars again, over and over for 15 minutes in the cold, for the 'not a robot' craptcha until I gave up and called the 800 number.

Darren B. le

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Le client n'a pas laissé de commentaire.

Jungbin H. le

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Le client n'a pas laissé de commentaire.

Teri T. le

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Le client n'a pas laissé de commentaire.

Harsha R. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

Linda J. le

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I paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn’t get a refund. I’m blackballing U-Haul thieves.

Susan W. le

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Cell phones were having difficulty communicating and employees needed to restart the process.

Joseph C. le

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Le client n'a pas laissé de commentaire.

MARC D. le

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The places well clean maintained and well-organized

Katharine C. le

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Best moving experience that we could have had! Great and helpful staff!! Thank you!!

Mollie C. le

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Everyone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!

William Z. le

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Trucks should be tested ad cleared of any engine codes prior to a customer pick up

Melanie M. le

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Headlight was out. Didn’t know this until I turned the headlights on at night. Awesome return personnel.

Christopher B. le

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Sonya was awesome

Lisa L. le

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Nothing. Staff is very friendly, welcoming. I love this uhaul location

Joseph C. le

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Have rented a truck recently from this location several times staff is friendly and prompt.

arthur R. le

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Le client n'a pas laissé de commentaire.

Victor R. le

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Thank you Happy Holydays

Tyler C. le

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Le client n'a pas laissé de commentaire.

William N. le

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Luis, Kaysan, and Chris were excellent. Very nice guys and did a great job. I’ve never used a moving company before and they definitely exceeded my expectations. The communication and efficiency was great.

Jonathan D. le

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Also, the ramp never worked so that made moving a 26 ft truck rough!

Michael M. le

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Sending a customer out to the parking lot to inspect the truck for unreported damage without a company employee is poor. The customer is required to upload damage photos?? Come on, really? On top of a poor protocol, the web links didn't work correctly. Staff were great. The overall experience of not having company rep spend a total of 1-2 minutes to walk around the truck with the customer, sucks! Again; staff nice, protocols not customer friendly

Ariana C. le

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I was with them over a year and actually didn’t even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.

Ann V. le

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The general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!

Deborah C. le

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Excellent. Higjly recommend.

Ann V. le

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Four experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!

Robert D. le

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Great service at both locations

jean o. le

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Most helpful and courteous service today

Peter S. le

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The checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.

Ronny S. le

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Very polite and very friendly.

Therese B. le

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Lighting in front of building was poor. Led to believe 24 hour access was available when keycards were given. Unable to reach staff after hours. Happy $ was reimbursed for hotel after not getting in.

Cassandra G. le

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everyone was helpful. my only issue was i got a one way truck so when i went to the location to drop it off they said i was suppose to return the truck in Manchester. even when paper work differed

HEATHER N. le

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Everyone was very very helpful!!!💯

MATTHEW S. le

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I expected a prorated fee for the last month of storage. I emptied the unit 1 week after being billed. What’s the policy on that?

Christine R. le

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Jennifer was awesome. Even better was the fact other Uhaul customers , Austin & Hope, were dropping some stuff off in their unit. Austin offered to help us unload our truck. What a great guy!

Domencio C. le

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This was my first time renting a u-haul truck and storage unit, and I am thrilled. With all the stresses of moving it was such a relief to have had such and easy, straightforward experience.

STEPHANIE H. le

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This U-Haul location was fine for storage. However, the staff seems to know more about trunk rentals and less about the storage and moving processes which was NOT helpful to me.

GARY D. le

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Highly recommended.

Michael R. le

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Need to have more parking area for loading and unloading