Évaluations des clients U-Haul Moving & Storage of Manchester

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Manchester

Cote générale :

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Leonard C.
Évaluation :

too much charge when i get this dc truck it was haft tank i fill up i even show it to the manager now they over charge me

Rodrigo R.
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Le client n'a pas laissé de commentaire.

Frederick G.
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Le client n'a pas laissé de commentaire.

Geralyn M.
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Le client n'a pas laissé de commentaire.

THOMAS O.
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Le client n'a pas laissé de commentaire.

JONATHAN C.
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Couldn't pay in cash ,, no one would discuss rates or which is better for what I needed. ..... un happy

Robert M.
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The customer service was absolutely AMAZING! The gentleman at the counter was fantastic. Very easy transition. Very professional

Dale P.
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Le client n'a pas laissé de commentaire.

rebbecca B.
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Le client n'a pas laissé de commentaire.

Benjamin I.
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Nothing that I can see. This location was friendly and very helpful. Professionalism at its best.

Stephen R.
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Le client n'a pas laissé de commentaire.

John C.
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The parking lot layout was a little confusing. All traffic seems to lead into the drop off area and my ride had to make an awkward turn around to get out.

Brian B.
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I was responsible for hooking up the trailer myself, and then had to drive it to the front door to have the representative take a picture. The trailer had a broken strap I did not see until I was loading the car I had bought. The trailer had a broken weld that needed to be repaired before being put back on the road. Whoever had it before me beat it up. Poor experience and will not rent from this location again.

Daniel L.
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Always great service

WAYNE T.
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The auto transport hadn't been serviced for quite awhile. One of the straps was damaged beyond use. The customer service person, Jessica, was very helpful and professional.

JUAN B.
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Le client n'a pas laissé de commentaire.

Lisa D.
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Le client n'a pas laissé de commentaire.

Jeannette W.
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Everyone was so helpful. Thank you so much

KRISHNA V.
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Le client n'a pas laissé de commentaire.

RAMARA B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Krishna V.
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Le client n'a pas laissé de commentaire.

Shawn D.
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This location was closed when I dropped the truck off.

Allen M.
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Nothing

Gary Todd M.
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Le client n'a pas laissé de commentaire.

Julio C.
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No hassle, at the period short notice was amazing

MARK A.
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Le client n'a pas laissé de commentaire.

Manny G.
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Le client n'a pas laissé de commentaire.

Gregory D.
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Truck was not full of fuel had to clear off snow an ice the vehicle was never warmed up on a 20° morning very poor customer service i will not be coming back

Nicole P.
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Le client n'a pas laissé de commentaire.

Jonelle W.
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Friendly store manager

Maxine O.
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Le client n'a pas laissé de commentaire.

Jonathan S.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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Manager on site with exceptional customer service

LOUIS C.
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I would have also rented a space from you but CubeSmart has you beat by a lot on prices

EDWARD B.
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Your moving business should not be in business and will NOT recommended you to anyone i kno

MICHAEL B.
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Le client n'a pas laissé de commentaire.

DAVID W.
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Staff was nice and friendly. Location is dumpy. Trailer was worn out.

BRUCE M.
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?

BROOKE M.
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do not tell a customer they can get a free month of storage anywhere because the storage site i chose would not acknowledge this promotion! I am not happy.

Dennis L.
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Prioritize adherence to customer-defined pick up times.

Kevin S.
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Couldn't do the return equipment online, wouldn't find my location. Another customer had same issue and our phones had location on, possibly u-haul location had their wi-fi off? Great experience anyways.

Chris G.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

JOANN S.
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Le client n'a pas laissé de commentaire.

Lawrence D.
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Le client n'a pas laissé de commentaire.

KEVINWILLIAM S.
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Le client n'a pas laissé de commentaire.

Benjamin S.
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I had a last minute change and the associate was very helpful switching my reservation and accommodating me. Fantastic customer service.

robert R.
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Would be a good idea to clean inside and out front windshield.clean or change wiper blades

Harmony P.
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Le client n'a pas laissé de commentaire.

Luis M.
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The truck was clean and in good condition. Uhaul manchester has excellent selections of trucks and services. I find the price to be fair with Uhaul. I like the convenience of online reservations, but the app experience still needs some improvement. I choose not to pick up using the app since it has taken me longer than speaking to staff. I reviewed my experience as average after I went to drop off the truck, and the staff did not offer to help me. I choose to use the app to return the truck. I overhead conversations among the staff that gave me the impression of the moral low in the workplace. I still recommend this Uhaul primarily due to the convenience, pricing, having the option to speak to someone in the front, and past experiences customer service experience has been positive.

Jeannette W.
Évaluation :

Anthony and his staff was so helpful and quick which helps my business.

Anhdat H.
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The guys who work on the trucks when you come back to return were fantastic. I appreciate every single one of them. You guys hold the store together ! The front desk was great also. The young lady was training a new hire and made sure she was on top of it and still getting us in and out 10/10 for service

BERNARDPAUL T.
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I was charge a whole day $40 for just an extended of 7 hrs.It would be nice if pro rated.

BRUCE R.
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Not a friendly or inviting visit but the task got completed. Took 2 of the 3 people attending to complete the transaction, leading me to believe that 2 of the folks were new. That said, none of the folks were all that friendly or inviting. Seemed like they were pretty much indifferent as to whether they liked their job much.

Jeffrey K.
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Le client n'a pas laissé de commentaire.

Cora R.
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Thank you for having the self service and being there if there were any questions.

Stacey M.
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Check engine and oil light came on about 2-3 minutes after leaving the lot. I was only headed about 5 minutes away from the lot itself to start loading. Parked the truck at my house to load but had to wait over an hour for someone to come check the truck. Turns out it was almost COMPLETELY out of oil. The mechanic actually didn't even have enough oil in his truck so had to go out & buy more. He said if he hadn't taken care of this we would have had a major problem. This could have been avoided if the truck was properly checked before it was rented to us. Not happy our move was delayed over an hour.

Mark C.
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Le client n'a pas laissé de commentaire.

Thomas W.
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My experience was quick and painless. I did not catch the name of the gentleman who had taken care of me. He had numerous tattoos. SUPER COOL DUDE. It was a real pleasure dealing with him.

Barbara P.
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Le client n'a pas laissé de commentaire.

PAMELA F.
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some old people like me are not cell phone adept. to have to check in the vehicle and check off damage marks on a cell phone was frustrating. but, Anthony was very, very helpful and calm with me going over every aspect outside at the truck.

Cesar R.
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Very friendly and fast service.

Richard S.
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Continue to do what you do

Gordon K.
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Thanks - good service!

Stephen C.
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Excellent experience no hassle friendly staff return was fast accurately done

RONSY V.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

Donna V.
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Le client n'a pas laissé de commentaire.

Ross H.
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Le client n'a pas laissé de commentaire.

robert R.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Paul B.
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The customer service team were top notch. My only comment is that the tire pressure in the motorcycle trailer was low. The tires are rated for 70 PSI. One had 50 PSI the other had 32PSI. I filled them prior to towing my motorcycle.

Michael G.
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Pick up was quick and convenient. Return took a matter of minutes. Very satisfied overall.

Jeannette W.
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Everyone is so helpful

JEANETTE W.
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The new manager has great customer service skills and his new crew is very attentive.

Adam D.
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Le client n'a pas laissé de commentaire.

Biven P.
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Le client n'a pas laissé de commentaire.

Michelle M.
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Le client n'a pas laissé de commentaire.

KATHERINE D.
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Le client n'a pas laissé de commentaire.

Ismail S.
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Le client n'a pas laissé de commentaire.

peter P.
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Staff was friendly and helpful

Orlando G.
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Have hand sanitizer available for customer use. We are living through a pandemic.

Brian T.
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Le client n'a pas laissé de commentaire.

Brett D.
Évaluation :

The manager Anthony Jackson was amazing!!!

Jasmine S. | Premières impressions |
Évaluation :

OLIVIA IS AMAZING 👏

Peter D.
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Location charged me twice for only one rental. Will not return again.

Eric G.
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Le client n'a pas laissé de commentaire.

John H.
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Make signage larger for return area so it's easier to know where to return equipment

Viswanadham S.
Évaluation :

Location was great. Paper work and pick up was pretty quick and easy. Customer service person was very helpful and guiding us and was answering my questions. Even at the drop off time also the same person was there and he guided me. Overall, this is a great location and truck was good. It was a great experience.

Michael M.
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Le client n'a pas laissé de commentaire.

John N.
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Did not get the truck I reserved or the location I reserved

Craig E.
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The entire staff was friendly and the price to rent were fair .. thank you !!

Landon B.
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I was charged for 2-days of rental when I had the truck for <24 hours. Truck check engine light on. The supervisor guy was pretty hard on me for arriving later than expected to pick up the truck. I'm really sorry for picking the truck up later than reserved for, but cancelling my reservation and the yelling at me in the store and calling my phone 5 times and then charging me for 2 days of rental was a bit much to deal with on top of moving my family over the weekend. I felt harassed by the guy. I know he was trying to run a tight ship and maximize rentals, but I made the reservation for a 26 ft truck 3 weeks prior. He tried making me take a 17-ft truck or return the 26-ft truck by 10 am. Next time I'm looking into other options for rental trucks.

MANUEL M.
Évaluation :

The staff at Oakland st Manchester are always great!!! I wasn't pleased to see my invoice letting me know I'm being charged for two days even though I only had the van for about 11 hours...

Kevin D.
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Anthony was absolutely awesome. We really Needed a truck then a second truck at last minute. He made it happen. Very helpful and goes above to take care of you.

Sungmin J.
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Le client n'a pas laissé de commentaire.

Martin G.
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The vehicle had low tire pressure at the time I picked it up. Otherwise, the service at this location was prompt / great.

WILLIAM V.
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Le client n'a pas laissé de commentaire.

MICHAELHOWARD R.
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Le client n'a pas laissé de commentaire.

Michael Z.
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The customer service is some of the worst I have experienced. The first truck we were given had a broken nozzle for the HVAC system and, when I asked for another truck considering we needed it for a 12-hour one way trip, one associate told us she knew about it. Another associate asked if we could just move the broken nozzle with our finger. Additionally, after leaving the lot with another truck we realized the truck was not going to fit our needs, and ultimately we were charged $52.95 for driving it no more than 4 miles total. Needless to say I don't plan on going back to U-Haul for my moving needs.

Daniel L.
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Le client n'a pas laissé de commentaire.

ALBERT P.
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Good clean U-Haul Van. Very courteous agent .Will visit this location again if rental required.

GERTRUDE S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jean C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Allison W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald A. | Expérience générale |
Évaluation :

Sonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn Arpin

Gary H. | Expérience générale |
Évaluation :

Thank you.👍

Kathleen S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia R. | Expérience générale |
Évaluation :

Awesome service 👍

Dale R. | Premières impressions |
Évaluation :

Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.

Emily R. | Premières impressions |
Évaluation :

Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.

leonard f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jodi H. | Premières impressions |
Évaluation :

Great people helping at desk. Feels safe and clean

Carmen s. | Expérience générale |
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Thank you very much.

Carmen s. | Premières impressions |
Évaluation :

Nice people very polite very helpful. Thanks everyone. Merry Christmas to all .

leonard f. | Premières impressions |
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Great customer service experience!

Jose M. | Premières impressions |
Évaluation :

The service was great

Linda J. | Expérience générale |
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I paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn’t get a refund. I’m blackballing U-Haul thieves.

Katharine C. | Premières impressions |
Évaluation :

Best moving experience that we could have had! Great and helpful staff!! Thank you!!

Mollie C. | Premières impressions |
Évaluation :

Everyone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!

Ariana C. | Expérience générale |
Évaluation :

I was with them over a year and actually didn’t even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.

Ann V. | Expérience générale |
Évaluation :

The general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!

Deborah C. | Expérience générale |
Évaluation :

Excellent. Higjly recommend.

Ann V. | Premières impressions |
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Four experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!

Robert D. | Premières impressions |
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Great service at both locations

jean o. | Premières impressions |
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Most helpful and courteous service today

Peter S. | Expérience générale |
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The checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.

Ronny S. | Expérience générale |
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Very polite and very friendly.

Therese B. | Expérience générale |
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Lighting in front of building was poor. Led to believe 24 hour access was available when keycards were given. Unable to reach staff after hours. Happy $ was reimbursed for hotel after not getting in.

Cassandra G. | Expérience générale |
Évaluation :

everyone was helpful. my only issue was i got a one way truck so when i went to the location to drop it off they said i was suppose to return the truck in Manchester. even when paper work differed

HEATHER N. | Expérience générale |
Évaluation :

Everyone was very very helpful!!!💯

MATTHEW S. | Expérience générale |
Évaluation :

I expected a prorated fee for the last month of storage. I emptied the unit 1 week after being billed. What’s the policy on that?

Christine R. | Réservation |
Évaluation :

Jennifer was awesome. Even better was the fact other Uhaul customers , Austin & Hope, were dropping some stuff off in their unit. Austin offered to help us unload our truck. What a great guy!

Domencio C. | Expérience générale |
Évaluation :

This was my first time renting a u-haul truck and storage unit, and I am thrilled. With all the stresses of moving it was such a relief to have had such and easy, straightforward experience.

STEPHANIE H. | Expérience générale |
Évaluation :

This U-Haul location was fine for storage. However, the staff seems to know more about trunk rentals and less about the storage and moving processes which was NOT helpful to me.

GARY D. | Expérience générale |
Évaluation :

Highly recommended.

Michael R. | Expérience générale |
Évaluation :

Need to have more parking area for loading and unloading

Non reviews have been submitted for this location.

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