The customer service at the location was great but the check in process that I did online didn't mean anything since I had to go inside and do it all over again which took 25 extra minutes. That should be specified when doing the online forms, adding drivers ID etc when doing the reservation. I checked in online when I arrived and it kept saying pending approval. Then when trying to add pictures of the damage you can't connect to your photos which also should have been explained. I will be moving soon and will not be using UHaul in the future.Yvan B.
Customer Reviews for U-Haul Moving & Storage of Manchester
Pour nous contacter
Manchester, CT 06042
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was disappointed that when I refilled the gas tank til it was full it required 8,49 gallons @ 460 Oakland St gas station for a total of 28,01 $. I only traveled 43 miles so either the 5 miles per gallon is crazy or I was required to come back with a full tank and prior customer didn't??? Vehicle was clean and efficient. I did mention the gas mileage issue to the person checking me back in and he said sorry. The morning crew was very nice and detail oriented. I will be reusing this facility in early November and hope the milage is not an issue then.BRENDAN M.
The service and personal are great. The one and only thing i would advise is just clean the windshields a little more. Everything else is perfect!William D.
The customer service could be more polite and helpful with the customers. There is a female woman who answers the phone that I don't remember her name and she's very rude.LUISA A.
Le client n'a pas laissé de commentaire.LUIS R.
Process was very easy!Toby S.
Le client n'a pas laissé de commentaire.TAMERA G.
Le client n'a pas laissé de commentaire.Joseph L.
the staff blocked my car in with a uhaul truck. I was parked in customer parking...NATHANIAL P.
Le client n'a pas laissé de commentaire.MARK F.
When I went to drop off the vehicle on Wednesday, the 13th of October, the online server was not responding. Since I was still responsible for the vehicle, I was forced to drive it back to my house for overnight storage. Bringing it back the next morning at 6:43 AM (prior to required return time), the online check in was working so I went through the process, taking pictures and answering questions. I deliberately marked the mileage 2 miles less than the odometer showed because of the extra round trip I had to make in order to check-in. I called later in the morning and inquired about this and was told that the check in person would have only read the odometer and entered it in, thereby charging me for the extra two miles (incorrectly). I was also told that nothing would be done about this because it was already checked in and that I should have contacted customer service the night before. I responded to that by asking" so your check in process wasn't working and I get to eat the cost?" What if I lived 25 miles away? I was told "sorry, there is nothing I can do". She asked if there was anything else she could help me with today and I replied "Nope...I'm going to tell everyone I know, not to use your services. Thanks for nothing"David S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Employees here go above and beyond for the customer. Equipment is clean. Check out process was fast. Self return worked great when I brought the equipment back.Briana S.
Le client n'a pas laissé de commentaire.Jeannette W.
Friendly and efficient service and convenient location. Merci.THERESA B.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.DEAN A.
Management needs to correct and or reprimand employees about their performance on their own time. Not while the employee is in the middle of helping me the customer. Not a professional look at allDavid R.
Great customer service and very professional. I'll recommend to everybodyJUAN R.
Le client n'a pas laissé de commentaire.Alvin E.
Very helpful staff, process was quick and efficient.Linda A.
Le client n'a pas laissé de commentaire.DAVID M.
Very long waitKATRINA S.
Have staff outside when equipment or vehicle gets dropped off for returnsHELEN J.
Le client n'a pas laissé de commentaire.MELANIE K.
Very friendly & reps were informativeALFRED B.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Debra N.
Would highly recommend this locationJeannette W.
Le client n'a pas laissé de commentaire.NICHOLAS C.
Le client n'a pas laissé de commentaire.JOE J.
Representatives were awesomeGLENN F.
Le client n'a pas laissé de commentaire.ALEXANDER V.
Le client n'a pas laissé de commentaire.TIMOTHYJAMES J.
Great and helpful employees. They answer every question I had and show me around the storage containersDanny V. | Premières impressions
Le client n'a pas laissé de commentaire.MARSHALL G.
Le client n'a pas laissé de commentaire.Blanca P.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Laura F.
Le client n'a pas laissé de commentaire.SALLY P.
Le client n'a pas laissé de commentaire.Joseph N.
Faster checkout in-store since I waited over 20 minutes to be addressed.XAVIER L.
Le client n'a pas laissé de commentaire.IRVING S.
Le client n'a pas laissé de commentaire.Bryan T.
Drove 3 miles and they charged 10 $extra for the gas.ELNUR S.
Maddie was amazing, Cesar was fantastic. Store was super clean and prices cheaper than Walmart!!! Awesome experience. I posted on zgoogld. Highly recommend them!!KYMBERLY F.
Le client n'a pas laissé de commentaire.Steven S.
Great job, perfect! Thank you!ERIC T.
Great service and assistance Thank youPatzy P.
Le client n'a pas laissé de commentaire.NAIHOMIE G.
Le client n'a pas laissé de commentaire.JAMES M.
Easy Peasy.david N.
Everyone there was so nice! I'm really happy with the hitch install, and super impressed with the staff. A+Teri H.
Just reduce the mileage rate and also give incentives to the regular customers tnxPRISCILLA T.
The staff was so helpfulJeanette W.
Le client n'a pas laissé de commentaire.ADRENA W.
Le client n'a pas laissé de commentaire.Andrew J. | Expérience générale
Le client n'a pas laissé de commentaire.HENRY M.
Super job worked on the hitch diligently with respect for vehicle and did it in time statedrick G.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.ALANNA T.
I made a reservation with Plainville UHAUL. They did not have the vehicle as promised. The agent called Manchester store and was able to fulfill my reservation. When I returned truck to Plainville, I asked same agent about 50 $. refund for failure to supply vehicle as promised. He indicated he would talk to manager to process. No one has contacted me since returning unit. Not very professional. Hope to have refund soon. The Manchester store was excellent and accommodating. They deserve to be recognized for their assistance.WILLIAM W.
Very satisfied wil my move !! Definitely recommendMICHAEL P.
The young lady at the counter did an amazing job handling the busy store by herself. Very professional and pleasantEDWARD E.
Employees are extremely rude and violent.Dale O.
Le client n'a pas laissé de commentaire.Fatima F.
Le client n'a pas laissé de commentaire.PETER L.
Le client n'a pas laissé de commentaire.EUGENIA W.
THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...Neftali R. | Premières impressions
Le client n'a pas laissé de commentaire.RODOLFO G.
Le client n'a pas laissé de commentaire.LOUINEL S.
Le client n'a pas laissé de commentaire.STEPHANIE G.
I was very satisfied with how quick and easy the check in and return worked. The truck was clean, in good condition and ran well.linda C.
I have used this location several times and have always been pleased with the service.Derek B.
Le client n'a pas laissé de commentaire.DANIEL A.
Le client n'a pas laissé de commentaire.Jose R. | Premières impressions
Im so happy whit the service thank you so much for everything.JUANJOSE N.
Everyone there was very nice already my 3rd time renting from this location and always a pleasure. The heavy set gentle man was very respectful and got the equipment off my truck and pleasure to speak to as well. Thanks for everything y'all doENRIQUE C.
Top of line equipment and service- thank youWILLIAM B.
Le client n'a pas laissé de commentaire.MICHELE S.
Extremely easy and painless to return trailer.RYAN B.
We returned with proper fuel and they charged me.Sara D.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Michael W.
Everyone at this sire was very helpful and courteous. ThanksKENNETH M.
Le client n'a pas laissé de commentaire.Douglas M.
Quick and efficient!!!!Diane A.
Le client n'a pas laissé de commentaire.KEVIN J.
The girl who helped me was very rude and disrespectful , she charged me distinction fee without my consent and tell me that I can go anywhere and repost nothing will happen to her , very rude white girl ut the rest of the workers where very good and helpful especially the guy who was cleaning the trucks was very respectful and professional.RALPH L.
There was a funny smell in the interior but I only used it for a little over an hour for a close back n firth trip. Customer service was great thoughSTEPHANIE G.
Le client n'a pas laissé de commentaire.Jessica C.
1. Although the checkin app is supposed to save time everyone who tried to use the app failed . Employees commented â€œit never worksâ€. 2. If I bring a truck back early but â€œafter hoursâ€ you charge an extra 20 $. Ridiculous! Should I have parked it in a commuter lot overnight to return it in the morning to avoid being charged for returning to your lot early. When I returned the truck they said all set we will email the receipt without even checking in the truck. I could have done that after hoursâ€¦Whole process is painful .. I rent trucks frequently in fact 2 from this location in 1 week â€¦this location needs some work. 3. Also taking pictures of my license with an employees personal iPhone is unprofessionalâ€¦ i am embarrassed for U-Haul .. hopefully you will take this feedback constructively and make correctionsDAVID C.
Le client n'a pas laissé de commentaire.Charles S.
The attendant who checked our vehicle back in told us that the gas gauge was not full enough. We filled it to the exact level that we took the truck at, and I had indicated this on the App when taking the truck. We explained this to her and she told us she would not charge us and then I received a 7 $charge for 1 gallon of gas that I dispute that we owed.Todd L.
They lost part of what I turned in and they had no idea I turned in two days early.AISHA J.
I ran into an issue when the items I was moving needed to go into storage for several weeks. I called to let the location know I would not be able to return the 24 blankets right away and was told that it wasn't a problem and she would just make a note in the system, no mention of additional charges. A few days later a noticed a charge for 574,39 $ on my credit card. When I called to ask, I was told it was a daily charge. When I asked how much the blankets would be if I lost them, she said 8 $each or 192 $. I had to spend the next 5 minutes to explain to her why the blankets were now lost. An example of UHaul trying to take advantage of unsuspecting customers.Kevin J.
Excellent service à la clientèleBRUCE A.
We were supposed to pick up in Columbia but the truck had not been returned. So they found a truck for us in Manchester. I guess it would have been helpful if Columbia had called us to save us the half hour trip!Victoria S.
Clean equipment, friendly staff, great customer service!BRIANA S.
No improvement necessary. Everything was great. Had to extend my reservation a couple times because my closing was delayed. The people on location were great. Toll free support was great. Maddy was very helpful with altering my initial booking and remembered me from a prior rental. All was great!Jeffrey Y.
Le client n'a pas laissé de commentaire.stephen C.
About what I expected from uhaulCARLOS M.
Worst experience ever. Worst customer service and no one in this location knows how to treat customers, including manager. No one takes accountability to update customer about parts not arriving at time or delay of the work or update customer about completion of the work. When I asked them about it they were talking very rude. Such a worst experience ever and would not recommend this place at all.Karthick S.
Great customer service from Steve B in Manchester. Made the experience way more enjoyable and memorable.JAKARI G.
Le client n'a pas laissé de commentaire.Randall Q. | Expérience générale
Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very badSrinivas R. | Premières impressions
The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!Cheryl S. | Expérience générale
Le client n'a pas laissé de commentaire.JONAS N. | Expérience générale
Le client n'a pas laissé de commentaire.Caitlyn C. | Expérience générale
None, great job.Henry C. | Expérience générale
Excellent service à la clientèleZENAIDA C. | Premières impressions
Le client n'a pas laissé de commentaire.Santosh P. | Online Move In
Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!Edith L. | Expérience générale
The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. Merci.Edith L. | Premières impressions
Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.PAUL K. | Expérience générale
Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.ROSSIE W. | Expérience générale
Very friendly and helpfulJean T. | Premières impressions
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaulDANIEL R. | Premières impressions
After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.Racheal D. | Online Move In
I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.Stephen R. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL K. | Premières impressions
Le client n'a pas laissé de commentaire.Glorybell D. | Premières impressions
Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!Stephen R. | Premières impressions
Le client n'a pas laissé de commentaire.Caitlyn C. | Premières impressions
Le client n'a pas laissé de commentaire.Connor S. | Premières impressions
It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.suzanne m. | Premières impressions
I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.Achalania V. | Premières impressions
There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Merci.ROSSIE W. | Premières impressions
Le client n'a pas laissé de commentaire.Herbert D. | Expérience générale
Le client n'a pas laissé de commentaire.Kristine H. | Premières impressions
I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!Annette R. | Premières impressions
Great friendly staff & very helpfulCedric H. | Premières impressions
Le client n'a pas laissé de commentaire.loretta S. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel H. | Expérience générale
Thanks for yours serviceHECTOR G. | Premières impressions
Le client n'a pas laissé de commentaire.Luis C. | Premières impressions
OLIVIA IS AMAZING 👏Jasmine S. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen S. | Premières impressions
Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.Dale R. | Premières impressions
Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.Emily R. | Premières impressions
Great service at both locationsRobert D. | Premières impressions
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