Customer Reviews for U-Haul Moving & Storage of Manchester

6 193 évaluations

432 Oakland St   Manchester, CT 06042
(Rt 83)

(860) 645-8110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 645-8110

432 Oakland St
Manchester, CT 06042
(Rt 83)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
5

I was very satisfied with how quick and easy the check in and return worked. The truck was clean, in good condition and ran well.

linda C. 
Évaluation :
5

I have used this location several times and have always been pleased with the service.

Derek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
5

Im so happy whit the service thank you so much for everything.

JUANJOSE N. 
Évaluation :
5

Everyone there was very nice already my 3rd time renting from this location and always a pleasure. The heavy set gentle man was very respectful and got the equipment off my truck and pleasure to speak to as well. Thanks for everything y'all do

ENRIQUE C. 
Évaluation :
5

Top of line equipment and service- thank you

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE S. 
Évaluation :
5

Extremely easy and painless to return trailer.

RYAN B. 
Évaluation :
1

We returned with proper fuel and they charged me.

Sara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Everyone at this sire was very helpful and courteous. Thanks

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Quick and efficient!!!!

Diane A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
2

The girl who helped me was very rude and disrespectful , she charged me distinction fee without my consent and tell me that I can go anywhere and repost nothing will happen to her , very rude white girl ut the rest of the workers where very good and helpful especially the guy who was cleaning the trucks was very respectful and professional.

RALPH L. 
Évaluation :
5

There was a funny smell in the interior but I only used it for a little over an hour for a close back n firth trip. Customer service was great though

STEPHANIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
1

1. Although the checkin app is supposed to save time everyone who tried to use the app failed . Employees commented “it never works”. 2. If I bring a truck back early but “after hours” you charge an extra 20 $. Ridiculous! Should I have parked it in a commuter lot overnight to return it in the morning to avoid being charged for returning to your lot early. When I returned the truck they said all set we will email the receipt without even checking in the truck. I could have done that after hours…Whole process is painful .. I rent trucks frequently in fact 2 from this location in 1 week …this location needs some work. 3. Also taking pictures of my license with an employees personal iPhone is unprofessional… i am embarrassed for U-Haul .. hopefully you will take this feedback constructively and make corrections

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
3

The attendant who checked our vehicle back in told us that the gas gauge was not full enough. We filled it to the exact level that we took the truck at, and I had indicated this on the App when taking the truck. We explained this to her and she told us she would not charge us and then I received a 7 $charge for 1 gallon of gas that I dispute that we owed.

Todd L. 
Évaluation :
3

They lost part of what I turned in and they had no idea I turned in two days early.

AISHA J. 
Évaluation :
3

I ran into an issue when the items I was moving needed to go into storage for several weeks. I called to let the location know I would not be able to return the 24 blankets right away and was told that it wasn't a problem and she would just make a note in the system, no mention of additional charges. A few days later a noticed a charge for 574,39 $ on my credit card. When I called to ask, I was told it was a daily charge. When I asked how much the blankets would be if I lost them, she said 8 $each or 192 $. I had to spend the next 5 minutes to explain to her why the blankets were now lost. An example of UHaul trying to take advantage of unsuspecting customers.

Kevin J. 
Évaluation :
5

Excellent service à la clientèle

BRUCE A. 
Évaluation :
5

We were supposed to pick up in Columbia but the truck had not been returned. So they found a truck for us in Manchester. I guess it would have been helpful if Columbia had called us to save us the half hour trip!

Victoria S. 
Évaluation :
5

Clean equipment, friendly staff, great customer service!

BRIANA S. 
Évaluation :
5

No improvement necessary. Everything was great. Had to extend my reservation a couple times because my closing was delayed. The people on location were great. Toll free support was great. Maddy was very helpful with altering my initial booking and remembered me from a prior rental. All was great!

Jeffrey Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen C. 
Évaluation :
5

About what I expected from uhaul

CARLOS M. 
Évaluation :
1

Worst experience ever. Worst customer service and no one in this location knows how to treat customers, including manager. No one takes accountability to update customer about parts not arriving at time or delay of the work or update customer about completion of the work. When I asked them about it they were talking very rude. Such a worst experience ever and would not recommend this place at all.

Karthick S. 
Évaluation :
5

Great customer service from Steve B in Manchester. Made the experience way more enjoyable and memorable.

JAKARI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHERREGAN C. 
Évaluation :
5

Very nice staff, made it easy to get in and out!

MARCUS D. 
Évaluation :
4

The process for returning the truck was very complicated for me , couple of drivers came to meet there n they were all struggling

FRANCIS O. 
Évaluation :
5

Contacting the rental place is difficult other than that very excellent

ARTHUR L. 
Évaluation :
5

From the moment I met Madeline I felt very welcome and at ease. She was extremely knowledgeable, and friendly. In a matter of minutes she explained everything I needed to know and I was done. Also dealt with a few other people and they were great as well. I already recommended this spot to a friend.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
4

Have the extra equipment requested close to the truck. The furniture dolly's and the appliance hand truck were quite a ways from where the truck was

ANTHONY S. 
Évaluation :
4

Staff was way friendlier and more helpful than the staff that was around last year

Kayla A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Overall the experience was solid. Professional, informed, knowledgeable staff made for a positive interaction. Was not able to edit my pickup date online. Also, due to the holiday the store was very busy. Perhaps more staff at that time could ease the wait time.

John T. 
Évaluation :
4

I was not able to share my location to check in. therefore I got charge extra.

JESSICA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mallorie S. 
Évaluation :
1

Again I dropped off the equipment and I don't understand why I'm getting charged 50,90 $ like I said you guys are always charging me extra somewhere somehow I don't understand and I refuse to use your company again add to this matter of fact I'm not satisfied with your company no more it's always something going on him with your company and it's like you're trying to break my pockets too much right now my bank account is negative 500 and I don't understand why I keep calling and keep calling and keep calling and I get to run around

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN R. 
Évaluation :
2

Better direction in the app to find the keys (ie. Office Front Door instead of Front Door). Also remind the customer to take a picture of the gas gauge. I was forced to pay for gas because the system had a higher level than how the vehicle was picked up with.

Raymond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Q.  |  Expérience générale 
Évaluation :
4

One week after my returning of the rental vehicle, I received a bill for a rental that was not mine and I am still trying to get the credit that was promised.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGALI M. 
Évaluation :
5

Good Job!

YUANHONG T. 
Évaluation :
5

Great customer service Very knowledgeable staff

FRANCIS S. 
Évaluation :
5

Hi my name is Chris and I just want to put this on record that there's an employee of your's by the name of Olivia that have great customer service skills and who when above and beyond to satisfy me and also others customer's .and need to get the notification she deserves as a good and outstanding employee of this company.I'm kindly asking that some day she would get promoted.shes deserve all 💯 points out of ten . thanks I was completely satisfied how she handled me as a client.

CHRISTOPHER T. 
Évaluation :
4

Always a great experience with the exception of the Uhaul App. It's slow and when I returned the van it didn't work and I had to engage an employee. Other than that this location is consistently provides great service.

Damian H. 
Évaluation :
5

My customer service representative Briana was FABULOUS! She waited on me when I arrived and also upon my return. There was a slight accident with the truck I rented and Briana was courteous and professional and walked me thru the steps needed to pay for the damage. Sad someone hit me and took off but Briana made the whole situation much less stessful with her positive and professionalism! I'd reccomend the Manchester Oakland Street UHAul to anyone in need and will be back should I need a rental again!

LYNDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakshmi B. 
Évaluation :
4

Customer Service. Attended to customers with a little bit of urgency. They should be proactive to Providing a good service to the customer.

KWAME T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

What is the sense in using the app/phone to rent when I still have to go in to get the key?

Alan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

It was really busy when I showed up at 8am, though all counters were positioned by employees trying to get through the customers. I will make sure to do the check-in online and make sure to skip the line next time. All of the employees were in good spirits and got through the queue as quickly as possible.

ANDREW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL S. 
Évaluation :
5

The representative that assisted me with my reservation, pick up and drop off was absolutely OUTSTANDInG!!! She runs that location like a well oiled machine. Her knowledge of all services leaves you feeling confident in your purchases. Her customer service is impeccable. I am going to go back and get her name so I can write to UHaul leadership to insure she is recognized.

PATRICIA O. 
Évaluation :
5

I have been using U-Haul for the past 3 or 4 years and i would stand by the great service that I have always received from this location!

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory E. 
Évaluation :
5

Great Customer Service and Install was very fast.

Sarah M. 
Évaluation :
1

Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad

Srinivas R.  |  Premières impressions 
Évaluation :
1

If a customer reserves a truck for 24 hrs endure you have sufficient trucks. DO NOT tell a customer he can have it for 8 hrs when he needs it for 24 hr because you double booked it.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Conner L. 
Évaluation :
5

I was pleased with the efficiency for the drop off and pickup. They let me know when my car was ready both by email and text (I had requested text instead of phone call) and the install was completed flawlessly.

Marianne P. 
Évaluation :
5

Thanks for giving me the truck on time...

DEEPAK V. 
Évaluation :
5

Thanks. Everything was great

CLINTON K. 
Évaluation :
4

put stickers on all of the existing dents and scrathes

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luigi Mirra C. 
Évaluation :
5

The desk staff were busy answering calls and tending the ppl in line. Maybe designate someone for calls? I was very happy overall with my Uhaul rental experience. The young woman who checked me in was very pleasant and patient with my questions as I was a little anxious about the truck. I should have noted her name, she was helpful and reassuring!!

EILEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Y. 
Évaluation :
5

The drop off was seamless. In and out in no time. Well done.

Leo G. 
Évaluation :
4

Was told the truck was due for maintenance by the attendant when I picked up(not something you want to hear when you are going to fill a 26' truck with your possessions and tow along a car of yours as well!). The engine was about a quart down on oil as well and no effort to put any in. Engine was burning oil, probably from dripping from somewhere, and I was not able to keep the window open while driving and had to run the AC. Very old truck(154,000+ miles). Alignment was way off as well. Awful experience overall.

Andrew C. 
Évaluation :
1

The pickup agent at the desk was great. The agent that did the return check in was truly rude and very abrasive. I explained to her that the mileage on the check out was wrong and it was pouring so no I did not go back inside but made a note. Her response "Mam did you take a picture and notify us" then nothing I can do. Then she states the gas was off and we showed it was not once again very rude. I ask for the manager name contact information and she stated it on the door so I'm walking around the truck to look at the door and then she states not the truck door the main door. Seriously. Never again. I have rented from this place a lot even have a storage there looking into changing locations going back to spencer street. Horrible!

GLORYBELL D. 
Évaluation :
5

The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!

Cheryl S.  |  Expérience générale 
Évaluation :
4

The truck did have a check engine light on at pickup. That should be addressed before customers are allowed to rent the trucks. Fortunately the truck ran flawlessly. Only complaint I have is the cost per gallon I was charged. In the past I was given a package where so many miles were free before being charged. Not like that any longer. I would let customers know before renting if they have second thoughts at the counter.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

We had to drop off and run to make the ferry. They were great in getting us done quickly

Kevin J. 
Évaluation :
5

Thank you very much - may God bless you all!

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
1

Online booking guarantee 24 hrs whereas location manager override it. I saw trucks available at location but they still don't give it .. not happy ..

Tushar T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL M. 
Évaluation :
5

Keep up the good work.

MIGUEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
3

The Moving Help people broke and otherwise destroyed many of my things, and they won't answer the phone.

LEAH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONAS N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn C.  |  Expérience générale 
Évaluation :
5

None, great job.

Henry C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

ZENAIDA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santosh P.  |  Online Move In 
Évaluation :
5

Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!

Edith L.  |  Expérience générale 
Évaluation :
5

The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. Merci.

Edith L.  |  Premières impressions 
Évaluation :
5

Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.

PAUL K.  |  Expérience générale 
Évaluation :
5

Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.

ROSSIE W.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Jean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul

DANIEL R.  |  Premières impressions 
Évaluation :
5

After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.

Racheal D.  |  Online Move In 
Évaluation :
2

I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.

Stephen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorybell D.  |  Premières impressions 
Évaluation :
3

Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!

Stephen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor S.  |  Premières impressions 
Évaluation :
4

It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.

suzanne m.  |  Premières impressions 
Évaluation :
1

I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.

Achalania V.  |  Premières impressions 
Évaluation :
2

There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Merci.

ROSSIE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herbert D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine H.  |  Premières impressions 
Évaluation :
5

I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!

Annette R.  |  Premières impressions 
Évaluation :
5

Great friendly staff & very helpful

Cedric H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rachel H.  |  Expérience générale 
Évaluation :
4

All good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.

Norman S.  |  Expérience générale 
Évaluation :
5

Thanks for yours service

HECTOR G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMARA B.  |  Expérience générale 
Évaluation :
5

OLIVIA IS AMAZING 👏

Jasmine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Premières impressions 
Évaluation :
3

Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.

Dale R.  |  Premières impressions 
Évaluation :
3

Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.

Emily R.  |  Premières impressions 
Évaluation :
5

Great service at both locations

Robert D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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