Customer Reviews for U-Haul Moving & Storage of Manchester

6 734 évaluations

432 Oakland St   Manchester, CT 06042
(Rt 83)

(860) 645-8110

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(860) 645-8110

432 Oakland St
Manchester, CT 06042
(Rt 83)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Fantastic customer service. Quick and easy return!!!!

Philip D. 
Évaluation :
4

Tim did most of the work hooking the dolly up and explained everything well.

James L. 
Évaluation :
2

Employee was rude and had a napolean (short man) attitude.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allene M. 
Évaluation :
2

When I picked up the truck the Representative told me I had 1/2 tank of gas we went 21 miles and I still put in 2 gallons of gas and they charged me $19,5 because they said it was below 1/2 I said there was no way and there response was u should taken a picture of the fuel gauge. I said they never told me that .. they should me a paper with 1/2 so I went with it… I think that is wrong and Deceiving. So I will never use that location again or tell people not to because of business practices….

Randy D. 
Évaluation :
1

This location did not offer services that were already paid for online. And the store changed three times at $450 when the original charge was $75. Do not come here.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Z. 
Évaluation :
5

Friendly and courteous staff. Keep doing what you're doing.

Harry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yue G. 
Évaluation :
5

The two agents who helped me pick up the trailer and then return it were very helpful. Thanks guys.

Karl E. 
Évaluation :
4

The only thing was that I forgot to take a picture of my odometer and got charged extra. Was told I went 38 miles when I really went under my estimate of 15, so my price nearly got doubled. Not right, wasn't my fault but was told to take a picture, just forgot.

Justin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
5

Excellent service.

Patrick D. 
Évaluation :
5

The young man that help us when we came to pick up our rental unit was very friendly, helpful and professional.

Kim P. 
Évaluation :
5

It was a great experience and people were very nice and quick.

Mahinda Y. 
Évaluation :
4

Nothing it was a very easy process.

MARY A. 
Évaluation :
1

I brought the truck I rented back with a 1/4 tank same as when I picked it up. I even took a picture showing the odometer and gas gauge. When I got my receipt via email they falsely claimed I brought it back with only 1/8 tank. I advise you to check with your employees to see who put 6 gals of gas in there car and attempting to claim it was to top off the truck I rented. I will not suggest using Uhaul to anyone else. I should have stayed and waited for the inspection instead of trusting your employees to be honest.

Brevan D. 
Évaluation :
4

Speed of check in was slow. Line of people...

Roger D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy T. 
Évaluation :
5

fast & very friendly service, explained everything, at pick-up and return. van was clean, comfortable and safe to drive.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Nothing the process from signing up to drop off flawless

Robert B. 
Évaluation :
5

The sign and exit was with professional and polite staff.

Joseph D. 
Évaluation :
4

Very poorly maintained truck. Drove okay, but steering definitely needs alignment, gas leaks when filling at the pump, and overall a very unpleasant driving experience. Will consider other companies for trucks in the future.

Mohammed T A. 
Évaluation :
5

I called and got 2 other rude people so when I called back a third time I spoke to a gentleman name Tim from the moment he answered the phone he was very pleasant knowledgeable and overall great guy he saved the day .. Thank you Tim

SANDRA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deion W. 
Évaluation :
5

Time, the new manager is so professional, and friendly. Thanks for all your help Tim.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

P. Hayle D. 
Évaluation :
5

Great customer support!

Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abid A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S. 
Évaluation :
3

Truck was all banged up, did not have full fuel tank, filthy inside and out. Very little parking for non uhaul vehicle. Truck was low quality

Gregory E. 
Évaluation :
4

Thank you 🙏🏻.

Maynor M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Veera P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW K. 
Évaluation :
5

The only small issue was the shimmy in the braking..when applying the brake in a down hill travel or coming of the highway when braking the steering wheel shook and the pedal was pulsating..other than that it was perfect! Still very satisfied!! And on another not the gentleman that took care of me at the counter was very pleasant!! Thank you.

joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneil L. 
Évaluation :
5

I have no complaints, I was in and out in no time.

Veronica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Poor guy was so over- worked helping customers on his own (I think the other person was installing a trailer hitch). He did a great job under the circumstances.

Terence F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra V. 
Évaluation :
4

Local rentals are great for a day thing. I only use U-Haul for local stuff.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
4

Manchester was fine but please note my original pickup was supposed to be at Hartford-Brainard but after hitching the trailer to my car it was discovered the brake lights and directional lights on the trailer were not functioning. They did not have another trailer and sent me to Manchester. This ended up in me losing over an hour of my time on a very busy schedule.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Be sure to NOTE on your website that if you hold a vehicle for 24 hours you MIGHT BE REQUIRED TO DELIVER IT TO A DIFFERENT LOCATION!

Scott K. 
Évaluation :
3

My confirmation email was for a location 10 miles closer to me, Tolland Citgo. I got a call that said despite this confirmation, no trucks were available and I'd have to instead go to Manchester. This costs me an extra $25 due to the per-mile charge and gas. UHaul, don't tell me I can pick up at Tolland Citgo if there isn't a truck there. smh

Brett L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN R. 
Évaluation :
4

Great customer service and reasonable prices. Clean vehicle too! Easy to rent and everything was explained throughly. Would highly recommend and will use again. Merci.

kimberly J. 
Évaluation :
5

Truck smells of weed. Tim in this branch is the best.

timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
5

Great help at the counter!

Graham K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan J. 
Évaluation :
5

Everything was great and quick in and out

alan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris T. 
Évaluation :
5

the staff at this location are dedicated customer oriented

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
5

Friendly and proper.

Joseph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA S. 
Évaluation :
5

van was clean; actually spotless. fast easy sign up ...with no problems. Very friendly staff.

Walter Z. 
Évaluation :
5

Nothing at all customer service was excellent very nice worker there thhry goo beyond to help you

Eva P. 
Évaluation :
5

Fast, great service

Ella A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen M. 
Évaluation :
5

Tim did a great job of making the rental fast and easy.

NORM O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhuvana Mohan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Keep up the great customer service like I received. Everyone was helpful, pleasant and made me feel very happy. Merci.

Kenneth F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Staff was awesome. Courteous and accommodated to our needs.

Anurag N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S. 
Évaluation :
1

Non train employees

Muhammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

This location was very clean and the employees were very helpful. The specific gentleman that help me was courteous, polite, and jovial. He appeared to like what he was doing and was very helpful.

Teresa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisel L. 
Évaluation :
4

There was damage to a tire that was I was charged for that I did not do and was charged for

Michelle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy J. 
Évaluation :
5

The staff was very professional and friendly through out the entire cycle. Merci!

james H. 
Évaluation :
5

Great customer service from the front staff!

Tina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
4

Courteous & professional staff. The only problem that we encountered was although we tried to do a online sign in & supply all info including drivers license we still needed to take care of check-in at arrival. Waste of time. Still an excellent experience. Merci.

Diane D. 
Évaluation :
5

Everything from check in to return went great! Very quick! Personable accommodating staff! The only thing that I noticed was that the windshiled washer fluid was empty on the truck.

Raymond P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Great customer service and very clean truck.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
1

I showed up at 4:55 and they wouldn't help me return the truck or show me how to do self checkout I even had to take a picture of the worker that was there just for evidence it wasn't closed yet and they wouldn't take the truck back

Ashely F. 
Évaluation :
5

Great staff. Customer oriented. Starts with management and these guys get it!

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Nothing! This was an amazing experience! I was thrilled with the employees and the service and the efficiency of pick-up and drop-off. Thank you for making my day!

Pamela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S.  |  Expérience générale 
Évaluation :
5

All staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.

Eric W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MaryLynne H.  |  Premières impressions 
Évaluation :
4

This location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.

Oneil L.  |  Expérience générale 
Évaluation :
5

Love the staff especially the manager everyone was awesome.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad A.  |  Expérience générale 
Évaluation :
5

I never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall service

Carmen B.  |  Expérience générale 
Évaluation :
5

Only thing that i had problem with is not getting first month free on storage unit. I've done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use again

patrick m.  |  Expérience générale 
Évaluation :
5

Very helpful with the whole process.

Jeannette W.  |  Premières impressions 
Évaluation :
5

The supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great work

Nancy R.  |  Expérience générale 
Évaluation :
5

Everyone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me moving

briana t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
1

Lost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to them

Janet E.  |  Expérience générale 
Évaluation :
5

Super staff at this location.

saul v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette W.  |  Premières impressions 
Évaluation :
5

The staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only "knock" on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn't expected to find that, but understand the challenges a facility like this faces.

Anthony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sidney C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA J.  |  Expérience générale 
Évaluation :
5

You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed

LILLIAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeanne s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE T.  |  Expérience générale 
Évaluation :
5

Truly great experience from start to finish highly recommend

Glorybell D.  |  Expérience générale 
Évaluation :
5

Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.

WANDA J.  |  Premières impressions 
Évaluation :
5

Great and helpful employees. They answer every question I had and show me around the storage containers

Danny V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Expérience générale 
Évaluation :
5

THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...

Neftali R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Q.  |  Expérience générale 
Évaluation :
1

Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad

Srinivas R.  |  Premières impressions 
Évaluation :
5

The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!

Cheryl S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONAS N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn C.  |  Expérience générale 
Évaluation :
5

None, great job.

Henry C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

ZENAIDA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santosh P.  |  Online Move In 
Évaluation :
5

Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!

Edith L.  |  Expérience générale 
Évaluation :
5

The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. Merci.

Edith L.  |  Premières impressions 
Évaluation :
5

Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.

PAUL K.  |  Expérience générale 
Évaluation :
5

Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.

ROSSIE W.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Jean T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul

DANIEL R.  |  Premières impressions 
Évaluation :
5

After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.

Racheal D.  |  Online Move In 
Évaluation :
2

I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.

Stephen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glorybell D.  |  Premières impressions 
Évaluation :
3

Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!

Stephen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor S.  |  Premières impressions 
Évaluation :
4

It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.

suzanne m.  |  Premières impressions 
Évaluation :
1

I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.

Achalania V.  |  Premières impressions 
Évaluation :
2

There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Merci.

ROSSIE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herbert D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine H.  |  Premières impressions 
Évaluation :
5

I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!

Annette R.  |  Premières impressions 
Évaluation :
5

Great friendly staff & very helpful

Cedric H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loretta S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rachel H.  |  Expérience générale 
Évaluation :
4

All good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.

Norman S.  |  Expérience générale 
Évaluation :
5

Thanks for yours service

HECTOR G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMARA B.  |  Expérience générale 
Évaluation :
5

OLIVIA IS AMAZING 👏

Jasmine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERTRUDE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison W.  |  Premières impressions 
Évaluation :
5

Sonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn Arpin

Ronald A.  |  Expérience générale 
Évaluation :
5

Merci.

Gary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Premières impressions 
Évaluation :
5

Awesome service 👍

Patricia R.  |  Expérience générale 
Évaluation :
3

Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.

Dale R.  |  Premières impressions 
Évaluation :
3

Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.

Emily R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

leonard f.  |  Expérience générale 
Évaluation :
4

Great people helping at desk. Feels safe and clean

Jodi H.  |  Premières impressions 
Évaluation :
5

Thank you very much.

Carmen s.  |  Expérience générale 
Évaluation :
5

Nice people very polite very helpful. Thanks everyone. Merry Christmas to all .

Carmen s.  |  Premières impressions 
Évaluation :
5

Great customer service experience!

leonard f.  |  Premières impressions 
Évaluation :
5

The service was great

Jose M.  |  Premières impressions 
Évaluation :
1

I paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169 when I went to close the storage unit I didn't get a refund. I'm blackballing U-Haul thieves.

Linda J.  |  Expérience générale 
Évaluation :
5

Best moving experience that we could have had! Great and helpful staff!! Thank you!!

Katharine C.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!

Mollie C.  |  Premières impressions 
Évaluation :
5

I was with them over a year and actually didn't even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.

Ariana C.  |  Expérience générale 
Évaluation :
5

The general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!

Ann V.  |  Expérience générale 
Évaluation :
5

Excellent. Higjly recommend.

Deborah C.  |  Expérience générale 
Évaluation :
4

Four experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!

Ann V.  |  Premières impressions 
Évaluation :
5

Great service at both locations

Robert D.  |  Premières impressions 
Évaluation :
5

Most helpful and courteous service today

jean o.  |  Premières impressions 
Évaluation :
5

The checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.

Peter S.  |  Expérience générale 
Évaluation :
5

Very polite and very friendly.

Ronny S.  |  Expérience générale 
Évaluation :
3

Lighting in front of building was poor. Led to believe 24 hour access was available when keycards were given. Unable to reach staff after hours. Happy $ was reimbursed for hotel after not getting in.

Therese B.  |  Expérience générale 
Évaluation :
4

everyone was helpful. my only issue was i got a one way truck so when i went to the location to drop it off they said i was suppose to return the truck in Manchester. even when paper work differed

Cassandra G.  |  Expérience générale 
Évaluation :
5

Everyone was very very helpful!!!💯

HEATHER N.  |  Expérience générale 
Évaluation :
4

I expected a prorated fee for the last month of storage. I emptied the unit 1 week after being billed. What's the policy on that?

MATTHEW S.  |  Expérience générale 
Évaluation :
4

Jennifer was awesome. Even better was the fact other Uhaul customers , Austin & Hope, were dropping some stuff off in their unit. Austin offered to help us unload our truck. What a great guy!

Christine R.  |  Réservation 
Évaluation :
5

This was my first time renting a u-haul truck and storage unit, and I am thrilled. With all the stresses of moving it was such a relief to have had such and easy, straightforward experience.

Domencio C.  |  Expérience générale 
Évaluation :
3

This U-Haul location was fine for storage. However, the staff seems to know more about trunk rentals and less about the storage and moving processes which was NOT helpful to me.

STEPHANIE H.  |  Expérience générale 
Évaluation :
5

Je la recommande fortement.

GARY D.  |  Expérience générale 
Évaluation :
4

Need to have more parking area for loading and unloading

Michael R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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