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ADRIAN K.Customer Reviews for U-Haul Moving & Storage of Mandarin
Testimonials From Recent Customers
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I was told that I would have only been charged one day cause I was running a late. The uhaul in Neptune is the one I will use for now on.
MITCHELL C.Awesome great group of people!
KEITH D.Everything was good
MELVIN H.Exceptional customer service. The borrowed truck did not have a ball on the bumper. They took the time to help install it.
JAMES H.This team was also great! They were quick to unconnect the trailer and move us on our way. They were incredibly polite. I'm a huge U haul fan!
David D.Great experience over several years.
GREG H. | Expérience généraleIt was super convenient having this store close to our family's location. I did not enjoy the customer service. First entering the store, this employee greeted me as if he didn't want to be there. His responses made me feel even more unwelcomed and uncomfortable, this was my first time renting and moving items with UHaul . I may consider a different location for reference.
MIA W.I always use this location.
SHARON F.The customer service was accurate but it wasn't friendly.
KEITH P.wonderful! Thank you!
CARY R.Great location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!
David W. | Expérience généraleRien
Robert F.Excellent service, the U-Haul representative with whom I worked was knowledgeable and helpful.
PAUL G.Keep up the great work!
JESSE D.Great place , Great staff .
JASON F.Your app is useless. Spent 20 minutes trying to return my rental after hours.
Daniel Q.Awesome
KENNETH B.Trained and experienced staff, true professionals! They understand it's all about the customer experience.
JOSEPH R.Donnie did an excellent job of assisting me both on pickup and return.
DONALD G.Check the tire pressure before rental services are rendered because of the time I rented the vehicle I didn't feel safe stopping and putting the necessary air in the tire that had low pressure in it when I rented it! But over all it served the purpose and was clean inside and out!
ANGELA S.I rent from this Uhaul frequently and always have a great experience! The people who work here all have great attitudes and are very knowledgeable.
JAMES B.Great Rental, I'll Never use Penske again. U-Haul is much cheaper that Penske. The staff at the San Jose location in Jacksonville Florida we're very friendly and helpful with setting up my rental.
STEVEN M.Friendly, great customer service. Storage unit was clean and safe.
Miriam R. | Expérience généraleNa
WILLIAM R.was told i could not rent for a week i will never go to that uhaul again
LARRY B.Not much. The person dispatching vehicles wasn't much of a people person, but his communication skills were sufficient. He also didn't try to hide the fact that I would save money when I'd seen an advertisement in the store, which I'd inquired about. I wish maybe he would have brought it to my attention. Very clean store and truck. Smooth process.
Harun T.Great experience. I was late because I was rear ended in a car accident but they took care of my reservation although it cancelled. Excellent service in your Mandarin location.
RAYMOND B.I arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.
RANDY E. | Expérience généraleWhen you check in online & submit a picture of your drivers license, you shouldn't have to do it again when you pick up. This is a U-Haul issue not the facility I am sure. I will always choose this store for my rental needs, very friendly & helpful staff.
WILLIAM G.Great crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable
GERALD H. | Expérience généralePersonnel were very professional
KIRK W.Easy to work with. Friendly and professional
DONALD N.Cluttered beyond words.
John C.The tow dolly had oil all over the passenger side like the last tow vehicle burned a lot of oil .
PATRICK C.Great customer service, quick and easy top notch service.
JOHNNY S.Everything was good. People were helpful
Brian F.Check-out and return process was quick and easy. LOVED the dolly in the back of the truck option. I didn't know I needed it until I did.
Chuck S.the truck was not there for pickup at noon. We had to wait about an hour
Mark C.Truck was a little long in the tooth and needed a little love, but worked like a champ for what we needed. Ps... dollys should be included in your high price, not another 7 dollars for a local truck. That is why I now usally rent from home depot for daily equipment moves and not Uhaul anymore.
Jigna S.The van had a smell of something chemical like, possibly gasoline, but something with a vapor. Dashboard instruments were falling out of the dashboard under the radio. If it was not for the need for the van on the specific day and time I would not have accepted or ever paid for it.
Charles B.Outstanding customer service. Very professional and friendly.
EVARISTO G.Nice.
FABIO D.I had completed and provided everything online prior to the pickup so there would be no contact. But when I got there I had to supply or provide all the information again. Not an issue just had to do it twice.
MICHAEL M.They always treat me right at this location!
Josephine M.It's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!
Raymond C. | Expérience généraleAllow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.
Soraya S. | Premières impressionsStaff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me
William B. | Expérience généraleVery quick experience. Having the tape packs saved me an extra trip in my moving errands.
Alicia S. | Premières impressionsWill do business with them anytime
Toran G. | Premières impressionsAlex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!
Sloan B. | Premières impressionsBeen using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.
kathleen k. | Premières impressionsExcellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Merci
Miriam R. | Premières impressionsUhaul has always been an company. The hours of operation are amazing.
Tom D. | Premières impressionsRICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.
bernard o. | Premières impressionsVery helpful staff,
William B. | Premières impressionsRick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!
Elizabeth b. | Premières impressionsAnthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,
Monica W. | Premières impressionsBest customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!
Christia W. | Premières impressionsI have had my storage with you for awhile and have not have had any problems
Maryann L. | Premières impressions