Customer Reviews for U-Haul Moving & Storage of Mankato

4 517 évaluations

1721 Madison Ave   Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

(507) 345-1044

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(507) 345-1044

1721 Madison Ave
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

susan e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy S. 
Évaluation :
4

The guys that were there yesterday were helpful and I appreciate all the help they gave

jeff L. 
Évaluation :
5

I was in a bind and the staff help me with my problem I have not felt so well taken care of I really that the manger in mankato mn Jerom the manger in mankato for making me feel cared for

Shirley W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoDee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando P. 
Évaluation :
5

Great location, very helpful staff.

Alaina E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
5

S.O.

Keith Z. 
Évaluation :
4

quick and easy drop off. con - unsure where to drop off keys and park

Matt W. 
Évaluation :
3

The AC in the truck only worked for 4 hours in our 12 hour trip.

Jen S. 
Évaluation :
5

Staff was kind and friendly. Made rental easy and made sure I had supplies I needed. Great selection of packing materials.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
5

Continue weekend hours-very helpful!!!

wendy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
3

Have vehicle pulled out for easy access parked to crowded

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXWELL P.  |  Expérience générale 
Évaluation :
5

Very smooth drop off.

ROBERT O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sven L. 
Évaluation :
5

I think everyone on the staff in mankato were great but I had a bad experience with one of the gentlemen from corporate who I thought was very rude but the rest of the people that I had talked to and worked with were great all in all thank you for all the cooperation for me due to the fact things didn't go right for me but everybody else worked with me thank you very much Shirley

Shirley W. 
Évaluation :
3

They talked way too much and made the process way slower by over explaining and such. Just go straight to the point.

Eric S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I. 
Évaluation :
5

I pulled up to drop the truck off and no one came over to help. I had to walk up to a couple guys to ask them the process and they said just to leave it and they would take care of it. Make sure gas was at right level or would be charged, but not very helpful.

Matthew K. 
Évaluation :
3

It was very unclear what you were supposed to do when you got there. Things were not marked well. Customers who had been waiting to return their trucks for a bit seemed angry and then I got scolded by the guy who checked my truck in because I apparently didn't have it in the right place. It just seemed like a lot of hassle for not a very good price.

Misty D. 
Évaluation :
5

Thank you for the assistance. They stayed late to help me get my truck and I couldn't be more thankful.

Matt L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALID O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen B.  |  Expérience générale 
Évaluation :
3

I like U-Haul and I like this location, but a few things struck me as odd with this last rental. My pre-paid rental I set up online for contactless pickup with the lock box was cancelled without discussion when I was running an hour late, even though I had paid for 6 days (144 hours). Then, when completing the checkout inside since my rental had been cancelled, I was required to give the name and phone number of another person as an alternate contact, even though I'm single and don't want to involve a random friend or family member in my rental. It felt optional and invasive but was required by the staff/owner. Equipment is good, value is good, location is good, staff/owner could use more customer service orientation with their approach.

Rhett W. 
Évaluation :
5

No comments at this time

Kelvin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANET B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
2

Took us 30 minutes to get our 7 am truck rental because it was not ready for us. The staff did not seem knowledgeable of the truck share pick up and drop off process and we're not helpful.

JORDAN G. 
Évaluation :
3

Did not go inside, but the young man that greeted us upon arrival was friendly, helpful and super positive.

Teresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor K.  |  Expérience générale 
Évaluation :
3

Got a late start to my trip because 1) Ordered moving dollys and noticed they were not in the truck when I got to my moving location, and had to go back 2) The transport given had a nail in it and when I put sopay water on it you could see the air bubbling out, had to wait 90 minutes to get it replaced since this uhaul closes at 6/7. 3) The guy who replaced the tire said they didn't hook the transport up right, chains were tangled, some parts not properly latched, 4) The check wngine light was kn, but this was the only size they had that I needed. 5) There were a few tiney items that needed to be swept out of the trunk

Ashana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rondell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew N. 
Évaluation :
4

The staff were bickering in front of customers. Jerome was kind and helpful.

kathie f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALID O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erik T. 
Évaluation :
1

Your manager that day or manager on duty would not accept my I.D. even though it was me. I was made to feel like a second class citizen. I know labor is hard to find but people that look like me are really sick of this S%$t

Chris R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

olivia M. 
Évaluation :
1

Your people charge me $70. In gas for driving 19 miles! The dumbass claimed a 20 foot uhaul only gets 2 miles a gallon..

Todd P. 
Évaluation :
5

Great Service and very easy to check in and out.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

The people working were very nice and personable. Merci.

Andrew W. 
Évaluation :
3

This is a difficult review. Overall our experience was good. The rental process, checkin and all was good. However the location only had 1 employee. The line was long and many people were leaving frustrated as equipment they had reserved was unavailable. I feel bad for the single employee. He handled the stress well but that is way too much for a single person on a busy Saturday morning.

Joel P. 
Évaluation :
5

We were in a terrible predicament on the afternoon of July 14th. We had van trouble with our own van while pulling a large trailer. James Austin went way way beyond his job in helping us out. He has always been pleasant, but in this day and age having someone put themselves out the way he did to help us was actually unbelievable. I hope Uhaul knows what an asset this man is to the company.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri H. 
Évaluation :
5

Uhaul really did an amazing job for us! We're very happy with how things went. Jerome from Mankato Uhaul is a blue chip! Great, knowledgeable and friendly service. The recommendation from the Tualatin crew to have the uBoxes delivered by a big truck/donkey to our storage unit was a great suggestion and saved us a lot of time! Very pleased with the whole experience.

David R. 
Évaluation :
5

The experience was beyond amazing and was quite exceptional. I would enthusiastically recommend this location.

Wess K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc H. 
Évaluation :
2

The staff in the store was rude to me and wouldn't let me fully explain the issue I was having with the alarm before interrupting me and speaking over me. I completely understood his frustration because there were multiple people standing in line and only one person in the store, but it still wasn't a great experience. I ended up just thanking him and dropping the issue in the interest of cutting him a break. I hope uhaul can get more staff soon so the staff that is working isn't stretched so thin.

Alysha K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent O. 
Évaluation :
4

Didn't have a lot of options

Elena J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Jerome was great, very friendly and went above and beyond! When I registered online, I had reserved it over night. Jerome explained that the online system only allows a 4-6 hour reservation time. This needs to change. If Jerome hadn't been able to help me, I would have had some major challenges with our move.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

No comments

Easow T. 
Évaluation :
1

Terrible. This was the most mind numbing customer service I have ever experienced.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S.  |  Expérience générale 
Évaluation :
5

The door was open, I had to close it, the receiver tightener was not tight on my hitch, I had to ask the serviceman to tighten it, there was no lock or latch keeping it on. When I returned it they said it should have never been sent like that. It was loud the whole time, I think it was a 2” receiver on my 1 5/8 ball. Very bad experience, I expect a refund of some sort. The “serviceman” was the owner…

Geoffrey L. 
Évaluation :
1

Wouldn't let me complete online check in, had to go inside where there was no employee at the desk for about 15 minutes while a line queued behind me. When he finally got back he was very rude to the customers. Finally was able to figure out how to get in my storage building and the door wouldn't automatically open we had to put the code in and pull it open each time ourselves.

JANESSA G.  |  Online Move In 
Évaluation :
2

Have more staff at the end of the month when people are bound to be moving. There was one guy working and he was not happy about it. People were lined up waiting.

Sarah G. 
Évaluation :
4

The service was great and super fast.

BONNIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie S. 
Évaluation :
5

The drive ways need to help, and maybe better seals around the outside unit doors so snow does not get in the unit.

Roberta S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alaina J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesi H. 
Évaluation :
2

Customer service should be better.

Noe T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kloey T.  |  Premières impressions 
Évaluation :
2

The oil was 2 quarters low. Thanks to my driver that checked it before we even left the lot. The Uhaul guy went and got the 2 quarts of oil and gave it to Kevin ( my friend) and had him put it in. The lady then said that if it would have broken down that because we took out the extra insurance that it would have been covered. Really !! I will not recommend this U Haul ever. I'm so disappointed, I used to think highly of U Haul.

Teresa C. 
Évaluation :
4

We went to drop off the trailer and the guy at the desk was busy and acted like he didn't want to be there. I understand there were people in front of us, but we were going to wait like normal people do when there is a line. As we walked in the doors, the guy starts Bella ring like a drill sergeant. We quietly left, unloaded our trailer where we were supposed to and took off. Little more personable would have been great.

Christopher C. 
Évaluation :
5

Customer service was awesome!

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOE S. 
Évaluation :
3

When I picked up the the Van. The windshield was very dirty and there is a large crack on the passenger side of windshield that is long that iit s probably not legal to be driven.

monte J. 
Évaluation :
3

I had a 5x5 unit and I was paying almost 70 dollars a month due to increased living costs I just couldn't pay that much to store a few bins I'm on ssdi for my income and there's no low cost options for people like me I know it's hard for everyone but my experience with the unit was average as you offered the same service with same prices

jonathan d.  |  Expérience générale 
Évaluation :
5

Nothing. Drop of was extremely efficient

Michael H. 
Évaluation :
5

Rien

EDWARD M. 
Évaluation :
5

Used this location multiple times. As always Jerome was the best!

Chris P. 
Évaluation :
5

The staff was very friendly and patient with me as I had questions with moving in. Both staff members that I talked with were very welcoming, and made my first time using a storage unit easy and stress-free. I am very happy with my experience. Great customer service!

Catherine M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reece B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

Thank you for making my very difficult move that much easier.

Aaron L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather G.  |  Premières impressions 
Évaluation :
5

Place was always secure, and kept clean. The staff was friendly and helpful, in particular my thanks goes to the manager Jerome who has been incredibly helpful throughout the five year I have been at this facility.

christine m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariem s.  |  Expérience générale 
Évaluation :
4

The staff was great especially Alex she was a super star💥💥💥

Trema P.  |  Expérience générale 
Évaluation :
5

Your manager Jerome does an excellent job! He deserves high praise for a job well done. His staff has also been courteous. We have used their services many times. I highly recommend using U-Haul of Mankato for both transportation and storage. Susan M

susan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon A.  |  Premières impressions 
Évaluation :
4

I was nit aware of where to go to enter my pin, so I wound up setting off the alarm at first.

Jeremy J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J.  |  Expérience générale 
Évaluation :
5

There were multiple sizes of units, which was great. The facility was warm, which was great for the winter months. The staff was extremely helpful every time I was into the office, which was 3 times. The only thing that needs improvement is the card swipe system that gives you entrance to the facility. It is confusing getting as well as securing it when you leave. You need a better, user-friendly card system. When I was there on a couple occasions I was not the only one having difficulties. Thank you being such a great business in the Mankato area that people can use. Beth Kozitza

BETH K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmelle D.  |  Expérience générale 
Évaluation :
5

Jerome Fehn, the Mankato MN manager, went over and above board to provide excellent service. He should be commended as an example of hard work, effectiveness and enthusiasm for his job in a world where these qualities are less often seen.

SUE C.  |  Expérience générale 
Évaluation :
5

The general manager was so very accomodating! He is a Jem!

LUCY C.  |  Expérience générale 
Évaluation :
4

Door hardware (door closer at top) on pull door for entry to building was noted broken several months ago and remains broken.

Ruth M.  |  Expérience générale 
Évaluation :
5

I was very happy with the storage unit and the building it is in. There were always carts available for use. The building was well lit, clean, and secure and the other renters I met were all nice and friendly. I would definitely recommend you to friends.

JAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and understanding. Jerome at uhaul was particularly helpful.

kathleen d.  |  Expérience générale 
Évaluation :
5

I feel this is a real nice helpfull place

CYNTHIA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S.  |  Premières impressions 
Évaluation :
5

55 years old used U-haul my hole always happy with them, thank you

DAVID S.  |  Expérience générale 
Évaluation :
5

Jerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.

DEBORAH W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh W.  |  Expérience générale 
Évaluation :
5

You all were so helpful and nice. Thank you

MICHELLE ERIN L.  |  Expérience générale 
Évaluation :
3

The only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.

Joye R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyle v.  |  Expérience générale 
Évaluation :
5

This is the third time I have used U-Haul storage and they are great to deal with!

Randell k.  |  Expérience générale 
Évaluation :
5

Thank you. We had a great experience

OLUWASEUN A.  |  Premières impressions 
Évaluation :
4

They were very flexible and understanding, they always where willing to answer any questions and resolve any problems.

Luis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mikayla W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Haley B.  |  Expérience générale 
Évaluation :
1

Reserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.

Brett W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edson R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haylee W.  |  Expérience générale 
Évaluation :
5

What a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!

Steve Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Expérience générale 
Évaluation :
1

Jerome sucks! Didn't give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that's why it wasn't working. He just told us what building, swipe card and enter our storage but didn't tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more "difficult" it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.

Bla Y.  |  Premières impressions 
Évaluation :
5

Jerome was very kind , helpful and explained everything to us I would recommend him to everyone.

Lisa k.  |  Premières impressions 
Évaluation :
5

Totally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!

Steve Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLAR K.  |  Premières impressions 
Évaluation :
5

About the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..

JUSTIN C.  |  Expérience générale 
Évaluation :
1

Website never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.

ABBIGAIL o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randell k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O.  |  Expérience générale 
Évaluation :
1

No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.

Carter B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antonio w.  |  Expérience générale 
Évaluation :
5

The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!

Amanda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Y.  |  Premières impressions 
Évaluation :
5

We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.

Steven A.  |  Expérience générale 
Évaluation :
5

The people there were great

FRANCES B.  |  Premières impressions 
Évaluation :
2

Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don't know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing

Nicholas R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey T.  |  Online Move In 
Évaluation :
5

Excellent storage and great service. Great people.

Matthew B.  |  Expérience générale 
Évaluation :
4

Jerome was very courteous and efficient.

Albert L.  |  Premières impressions 
Évaluation :
5

The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.

randy l.  |  Premières impressions 
Évaluation :
5

U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.

albert l.  |  Expérience générale 
Évaluation :
5

I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

SUE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W.  |  Expérience générale 
Évaluation :
5

Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Merci.

HUbert E.  |  Expérience générale 
Évaluation :
5

This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.

Shirley m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta S.  |  Premières impressions 
Évaluation :
5

Clean, safe, secure. Friendly helpful staff.

JOHN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Y.  |  Expérience générale 
Évaluation :
5

Everything was great. Would definitely recommend to others.

Sam B.  |  Expérience générale 
Évaluation :
5

Very amiable and helpful agent.

Anthony A.  |  Online Move In 
Évaluation :
4

Jerome and the new trainee were very friendly and helpful

Jacob R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Expérience générale 
Évaluation :
1

I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!

Reagan F.  |  Expérience générale 
Évaluation :
5

Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.

albert l.  |  Expérience générale 
Évaluation :
1

Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!

cindy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NERISSA w.  |  Expérience générale 
Évaluation :
4

Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.

Janice K.  |  Expérience générale 
Évaluation :
4

All good

bart t.  |  Expérience générale 
Évaluation :
5

Been long term customer and always friendly and very helpful

Paul O.  |  Expérience générale 
Évaluation :
4

Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.

SHELLI F.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Don R.  |  Expérience générale 
Évaluation :
5

I never had any issues

Alysia T.  |  Expérience générale 
Évaluation :
5

I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.

James B.  |  Online Move In 
Évaluation :
5

They are very helpful and friendly.

Don R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bailee f.  |  Expérience générale 
Évaluation :
5

Friendly staff appreciate all there help

ROBERT B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie B.  |  Online Move In 
Évaluation :
5

Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.

brad b.  |  Premières impressions 
Évaluation :
4

Great customer services

Sarah A.  |  Premières impressions 
Évaluation :
5

Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Richard W.  |  Premières impressions 
Évaluation :
5

merci

Jenny N.  |  Premières impressions 
Évaluation :
5

Nice Facility

Randy A.  |  Expérience générale 
Évaluation :
4

We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning

MATTHEW M.  |  Premières impressions 
Évaluation :
5

Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!

Steven A.  |  Premières impressions 
Évaluation :
4

Nice clean facility with a staff who went above and beyond to accommodate my needs.

ANDREW L.  |  Expérience générale 
Évaluation :
5

Great staff all the w