Évaluations des clients U-Haul Moving & Storage of Mankato

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Mankato

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Mark Z. le

Évaluation :

Nice staff. Easy transaction. Will use them again.

Thomas A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael R. le

Évaluation :

Service was awesome, I've used this location a few times, always great service. Thank you so much

Deb L. le

Évaluation :

Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!

Matt H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allen O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul B. le

Évaluation :

concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location

diane a. le

Évaluation :

Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk

Renita T. le

Évaluation :

The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita

Benjamin K. le

Évaluation :

Both of the staff I worked with were efficient and friendly, much appreciated!

Patricia K. le

Évaluation :

Fantastic service at both the pick-up (Mankato) and drop-off (Hermantown).

roberta W. le

Évaluation :

Complete failure from start to finish. See my last public review for more info.

nedra G. le

Évaluation :

As repeat customer I would gladly recommend to other customers

gary W. le

Évaluation :

It takes forever to get in and out. The people I've dealt with are extremely slow. Especially on the computer. I came in to pick up a reserved trailer. There were 3 people ahead of me. I was there almost 45 minutes. It took 10 minutes for them to sell some boxes and bubble wrap to one of the people ahead of me.

John S. le

Évaluation :

Hire more help. Only one man doing his best to keep up with customers. Long wait time.

mitchell F. le

Évaluation :

The only thing I did not like was the steering was very loose on the truck I used.

John W. le

Évaluation :

Long line with rude staff.

Andrew R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Craig E. le

Évaluation :

All was good no problems.

Michael L. le

Évaluation :

Overall great experience with picking up a trailer. The staff was helpful and accommodating.

Keith Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey B. le

Évaluation :

Full service location with a drive-through drop-off that is very handy. I was told by the rep here that they were required to connect the Tow Dolly & help load the vehicle for insurance reasons. It sounds like either U-Haul franchises operate under different rules in different locations or somebody needs to get everyone singing from the same sheet of music.

David O. le

Évaluation :

Young man registering me had trouble getting the correct name to show on receipt and order.

Joe R. le

Évaluation :

Nothing that I can say

Joseph G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark B. le

Évaluation :

Won't be renting a pickup to bring my jetski in again. Advertised at $19.95 but when all was said and done it was nearly $50. The dealer that winterizes ithe jetski would have made the 10 mile run to pick it up for $25, but I thought U-Haul would be cheaper. I was surprised by the unexpected added fees.

Gereld F. le

Évaluation :

Excellent customer service. Will use again!

brenda P. le

Évaluation :

Well, the van was clean BUT the window had about a 2' crack extending into the driver's side.

John O. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pamela B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Talitha B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cassandra F. le

Évaluation :

n/a

Benjamin D. le

Évaluation :

The trailer was at the location for the pickup time. I had to wait a few hours for someone to return a trailer for one to be available.

Randy A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary D. le

Évaluation :

Fast and courteous. I'll be back again!

Lynda W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary S. le

Évaluation :

Service rep was very helpful

tiffany E. le

Évaluation :

The only thing that I didn't like was there was a wait that exceeded 15 minutes because there was only one person at the counter.. However that man was very polite and made sure he apologized for the wait and that he would be with us as soon as possible..

greg B. le

Évaluation :

Waited for 15 minutes in line, Additonal staff to assist cutomers.

marlene G. le

Évaluation :

Very clean vehicle. Great service. Thanks!

Kurt K. le

Évaluation :

have equipment that is being rented at the location that they are closest to. I ended up driving to Mankato to pick up a trailer when there is a U-Haul location 4 blocks from my home.

BRIAN A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randy J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jessica B. le

Évaluation :

Le client n'a pas laissé de commentaire.

carol H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mason J. le

Évaluation :

Le client n'a pas laissé de commentaire.

tim P. le

Évaluation :

Had a pick-up reserved to do some moving...7am reservation. No one was on site until 8:30 and there was a line of 20 some very pissed off people waiting. The manager showed up without any help and it took FOREVER to get everyone what they had reserved. It was the worst experience EVER that I've had at a U-Haul!

Clay K. le

Évaluation :

The location was supposed to open at 7:00 AM but there were no employees there at 700. At 8:15 a U-haul employee did show up to open the facility. The employee who showed up did an outstanding job under difficult circumstances that weren't his fault.

Robert J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dean J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tony M. le

Évaluation :

I was going to drop off my uhaul at some location at 251 Bunting Lane in Mankato. I drove there but didn't see any Uhaul location there. It was very confusing so I looked up the Madison Ave locaiton which worked great, I had great service from the person who checked me in. I realized shortly after I dropped the truck off that I had forgotten something int he truck. I called first and he went out to the truck and had it waiting for me when I came back to get it. Very nice.

marvin K. le

Évaluation :

The lady who helped my dad her name was Barbara best customer service ever fast easy friendly and smiling always :) very nice lady.

Cody J. le

Évaluation :

Charged 20 bucks for after hours drop off. Really? What a joke. I bet it took ten seconds for an attendant to register my truck the next morning. All day moving and dead tired and uhaul expects you to indicate electronically that you have indeed dropped off the vehicle? Excellent small print. I bet uhaul makes great money off of people who lack the wherewithal to tell uhaul your truck has been successfully returned. Great upsale uhaul. Bravo millionaire exec's.

James H. le

Évaluation :

Sometimes it takes time waiting for service, but that is understandable when you see the amount of inventory and demand this location receives. This is by far the nicest and largest uhaul in this area. We were treated very well and we were able to get everything we needed for our move.

Donald C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rodger M. le

Évaluation :

Le client n'a pas laissé de commentaire.

carla W. le

Évaluation :

Very friendly and accommodating!

Derek W. le

Évaluation :

Very friendly staff

Tiffany G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Delbert H. le

Évaluation :

The U-Box arrived in Naples for our pickup 8/17/2019 but it was scheduled for 8/13/2019. Which made having our help scheduled a problem. Delbert Honermann

Laurie F. le

Évaluation :

Great service!

Mark P. le

Évaluation :

Manager Jerome does a great job

Michael F. le

Évaluation :

Make sure all your employees show up for work!

Ava O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alyssa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristen L. le

Évaluation :

The attendant was so nice and pleasant. We were in and out within 15 minutes. He took the trailer off with no problems.

Samantha C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

valera N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maxwell J. le

Évaluation :

The main reason I am submitting this review it so that I can compliment one of your employees. If it was not for Blake, I would not give this location an above average review or recommend this location. As I stood in line waiting to rent my van for 30 minutes, I watched this young man Blake waiting on angry, mean, irate customers. Blake kept his composure, was pleasant to every customer, and had a smile on his face. He was so busy and seemed to wait on every customer even though he did have only ONE other person helping on probably one of the busiest days ever with college students moving in. I felt so sorry for Blake, if that would have been me, I would have walked out of the store. He spun circles around any other employee. I unfortunately did not get Blake when it was finally my turn, but I do think Blake deserves a 10 star review, a raise, and more help. There needs to be more employees like Blake around. KUDOS to Blake!!!

Brenda W. le

Évaluation :

I picked up the truck in Mankato. Talked to the person helping me about where I can return the truck in Minneapolis and he told me anywhere. I only needed it for a couple hours. I returned it to a location in Minneapolis that evening. I got a call several days later saying that they never got the truck back. More than a week later they sent me an invoice for $326! Said I put 237 miles on it when it was less than 100. Not Happy with UHaul at All! I better get reimbursed!

Kristin T. le

Évaluation :

This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.

Patricia S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Teresa B. le

Évaluation :

I would like to say excellent for everything, however there was only one staff on duty and a constant line. The wait to get your rental was 25 minutes to almost an hour. The staff person on duty was doing an excellent job but I felt sorry for him to have to be working alone on a busy day, knowing that this is the time of year college students are moving in and out at a high level. Maybe someone didn't show up for work or called in sick, but if only one staff member was intentionally scheduled alone, I would say that management is not too wise or caring about their employees.

Chuck T. le

Évaluation :

Allow the pre-filling of driver information prior to arrival at the U-Haul Center. Using the app to check-in did not save us time and created undue stress.

Amy S. le

Évaluation :

Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.

Michelle O. le

Évaluation :

Friendly,

Christopher S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherri O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew N. le

Évaluation :

Le client n'a pas laissé de commentaire.

john C. le

Évaluation :

Le client n'a pas laissé de commentaire.

hunter P. le

Évaluation :

Jerome was excellent! He was available to help each day I was the facility.

Lu Y. le

Évaluation :

Staff are very friendly, helpful and efficient! I definitely recommend this place!!!!

david P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Allison T. le

Évaluation :

Experienced workers would have been helpful. We were charged double, deposit never returned. Took 45-1 hour even though was reserved.

Promeet S. le

Évaluation :

The store on Madison Ave in Mankato, MN was excellent and so was Jerome, the manager. He was friendly and helpful. My brother rents storage space here and he recommended this location to me when he knew I was going to need a U-Haul van. I will similarly recommend this location to friends.

Carole C. le

Évaluation :

1st - I called the 800# to reserve and schedule a pick up for ALBERT LEA MN. 2nd - I get a text stating my pick up was CONFIRMED for pick up in Mankato MN - 50 miles AWAY!! 3rd - I called to find out why and was told that all trucks were taken on saturday and then sunday. I called back because i was so unhappy with thisinfo when it was 1st reserved for that DAY and TIME! I was then told that the place was closed, I asked to do the lockbox-get a code-etc and was told NO! no other explanation! I am so unhappy with my experience with UHAUL I will never use them again. On top of that, I was told all my mileage would be compansated from Mankato to Albert Lea and UHAUL tried to charge me additional miles! Completely UNHAPPY!!

Charles P. le

Évaluation :

Friendly service, but too few workers for the volume of business. I waited over 1/2 hour to get my trailer and a little under a 1/2 hour to return it. The poor guys were running their tails off, but there was only two people working.

Quang N. le

Évaluation :

Had a few issues with pick up. I had a reservation at a pick up location, but it was closed so I had to make a new one

Patrice Z. le

Évaluation :

Yes, it is a busy time for a college town, but it was extremely hectic and a bit unorganized waiting to get our u-haul. Might be nice to have a few extra experienced workers on super busy days. Appreciate the location and the convenience of pick up and drop off times.

Billy E. le

Évaluation :

Very, helpful and friendly staff.

Justin N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott M. le

Évaluation :

Jerome is excellent! Give this guy a raise or a bonus! While there are flaws in your rental process, your people (Jerome and those I spoke to on the phone) make the difference. They are the reason I would use U-Haul again.

Susanna K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Graham T. le

Évaluation :

Very busy location and staff are friendly and helpful

Patrick O. le

Évaluation :

Truck and storage were great. However the wit in the line to checkout was way too long over an half an hour.

Vicki S. le

Évaluation :

2 people called in sick and so only 1 guy running the show and he was very apologetic for the line and time to wait. Improve the online check in and check out process so there isn't such a line because a few people in line commented that it took even longer to do that than to wait 45 minutes in line.

Gary H. le

Évaluation :

There was one employee working and he was working his ass off and doing the best he could. Apparently 2 employees called in sick that day so the wait was extremely long hour plus. A lot of folks were frustrated. The gentleman that was working was doing awesome being by himself. Better backup for this kind of situation.

Daniel W. le

Évaluation :

Your staff is nice and helpful however what they do lack is training. There where reservation issues in beginning, had a U box and waited 4 hrs for trailer and pickup reservation was called Monday for Thursday pick up, and person reserved a 6' 12' cover trailer not U box and now can't pull U box in short notice, I had to use a vacation day for nothing, it did eventually worked out.

Jay L. le

Évaluation :

Only one employee at 7am... on the first of the month!

Jack T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia O. le

Évaluation :

Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met

GOHI D. le

Évaluation :

The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier

Hassan H. le

Évaluation :

No comments

Alyssa C. le

Évaluation :

I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me

Gary H. le

Évaluation :

The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever

kelly d. le

Évaluation :

Lots of room to maneuver vehicles between buildings. Well lit facility.

Michelle O. le

Évaluation :

Friendly staff, accommodate our storage needs

Mallory M. le

Évaluation :

First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!

Alicia A. le

Évaluation :

Polite and very professional staff! Clean storage area and excellent service.

Troy P. le

Évaluation :

Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.

Kyra N. le

Évaluation :

Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.

Terry H. le

Évaluation :

I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.

Jenny N. le

Évaluation :

it was awesome doing business with uhaul.

RUTH N. le

Évaluation :

Thank you

carla W. le

Évaluation :

Very friendly and helpful!

susan q. le

Évaluation :

Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

Terry H. le

Évaluation :

I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.

dea k. le

Évaluation :

The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

George J. le

Évaluation :

Nice place with easy access

leon l. le

Évaluation :

The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.

Alex N. le

Évaluation :

Just couldn’t afford it at the moment and moving cities. Loved the customer service!

JOHN M. le

Évaluation :

My overall experience was wonderful!

Darrell D. le

Évaluation :

Staff is knowledgeable and always willing to help, Thank you!

Karen W. le

Évaluation :

Clean, friendly, knowledgeable, secure.

Constance D. le

Évaluation :

Well ran , helpful.

bob b. le

Évaluation :

At times the card reader did not work this winter and that was a pain.

Michale L. le

Évaluation :

Excellent experience. Helpful, qualified, and friendly.

Allison H. le

Évaluation :

Very helpful and friendly

mary z. le

Évaluation :

Super helpful and easy to get signed up. Jerome was awesome!!!

Tina Y. le

Évaluation :

amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.

Chloe N. le

Évaluation :

The blonde woman who helped me at the desk was so nice and helpful

zach h. le

Évaluation :

My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.

Eric O. le

Évaluation :

Jerome does a good job at Mankato UHaul!

hannah s. le

Évaluation :

Great customer service!!!

sam m. le

Évaluation :

If we need short term (or long term) storage, you will be my first choice. I had a great experience!

Sara B. le

Évaluation :

Staff was very helpful and friendly.

Benjamin K. le

Évaluation :

Climate controlled storage was great and the staff was always helpful.

jon m. le

Évaluation :

Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.

Judy T. le

Évaluation :

Great place!

Karen J. le

Évaluation :

Staff was helpful and professional from start to finish!

indrajee w. le

Évaluation :

Great service.

jeff f. le

Évaluation :

Very friendly

Jennifer C. le

Évaluation :

Great service and friendly staff

Deb L. le

Évaluation :

Restricted hours were irritating. All your people were great!

KAREN M. le

Évaluation :

We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.

michael j. le

Évaluation :

Fine except customer service people were too few.

Cecilia W. le

Évaluation :

Well done, thank you for this opportunity to be efficient, safe, and cost effective.

Stephen G. le

Évaluation :

Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Russell H. le

Évaluation :

Fast and friendly service.

Catherine S. le

Évaluation :

Only issue was they read

Pennie t. le

Évaluation :

Thank you for all your good customer service.

Jack R. le

Évaluation :

We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA

corey o. le

Évaluation :

Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!

Kevin H. le

Évaluation :

Very easy to work with. Pleasant people with the willingness to help.

Audrey R. le

Évaluation :

All was excellent

Catherine S. le

Évaluation :

Very clean and easy access to the unit even on the top floor!

Sonya N. le

Évaluation :

According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you

chad s. le

Évaluation :

Fantastic business

Makayla R. le

Évaluation :

Terrible

Carl W. le

Évaluation :

Among the very best Storage Facilities I have encountered.

Trisha T. le

Évaluation :

When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.

Susan M. le

Évaluation :

Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost

Michael C. le

Évaluation :

Worked well for our needs, nice climate controlled storage.

Loralea B. le

Évaluation :

You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.