Le client n'a pas laissé de commentaire.REBECCA N.
Customer Reviews for U-Haul Moving & Storage of Mankato
Pour nous contacter
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented from this location last year when I moved from my apartment. The van was super clean and the whole experience was excellent. This time around the van was disgusting in the back and I was charged a 25 $cleaning fee that I wasn't responsible for. I moved furniture, but the people before me must have moved farm stuff. There was dirt and straw in the back. Please make sure the vans are cleaned before you rent them out to other people.Ruth M.
Le client n'a pas laissé de commentaire.Kelsey P.
There was only 1 person working on a Saturday morning, so long wait and people were frustrated.Michael O.
Le client n'a pas laissé de commentaire.Scott I.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Alex S.
Excellent customer service!mare Z.
Really wish rate would be the same as it is for in town move. Was not at all expecting to pay 180 for a trailer was very disappointed. Being the online reservation told me 30 and when I picked it up I was given the new rate. Especially when I only used it for 3 hours if thatRUTH S.
They couldn't find keys for the truck I rented. I tried to do the mobile check in and it wouldn't work. When I finally got the keys, the truck had absolutely no gas. I barely made it to the gas station, which was 2 blocks away. Not impressed.Shannon D.
Le client n'a pas laissé de commentaire.Sergey D. | Expérience générale
Le client n'a pas laissé de commentaire.Lin C.
No to improve everything was excellent thank you U-haul staff everyone was so nice to use explaining how everything works and where to drop it off .RICARDO G.
Le client n'a pas laissé de commentaire.Sara M.
Very efficientOwen V.
Customer service was extremely poor. When called they were really rude you could tell they really pissed off when told that I could not bring back the truck in a certain time frame. Then he actually said that they had a free truck but continued to be quite hostile over the phone.Blake K.
Jerome is great. Although when I first walked in no one was there and someone was snoring in the back room. A bit unprofessional. But Jerome was very professionalJASON J.
Our stuff arrived broken and the box was clearly not treated gently when the door lock was broken and the door pushed open. Still going through it still taking inventory but my 70in Smart Samsung TV is broken as well as other things.Sarah S.
No mask on the employee who checked me in. I find that disrespectful. The other employee was awesome, he masked and extremely customer service oriented....5 stars to (Jerome) I think that was his name.... Too bad his co-worker was there...my rating would be completely different.Victoria M.
Le client n'a pas laissé de commentaire.JOSHUA A.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.tina M.
I called few days prior to needing it I told them how long I would need it for they told told me how much it would coast I go in and the price was ALOT higher and then they could not let me keep it longer than what they said was a big shit ShowAmber R.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.antonio w. | Expérience générale
The clerk that I worked with had on filthy clothes (dirty sweatshirt with a big hole in it), and a big, visible plug of chewing tobacco between his bottom lip and bottom front teeth. He was not wearing a mask, and felt the need to tell me that he was not vaccinated, and would never get one because he would never take anything created by the government. I felt really nervous and uncomfortable in this store.RACHEL M.
The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!Amanda O. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly S.
Le client n'a pas laissé de commentaire.VIVIAN R.
Le client n'a pas laissé de commentaire.JESSICA C.
Employees are not wearing masks. No masks worn by any of the 3 employees I encountered. Against the law and shows little respectfor safety of customers. Especially troubling since they work with customers who are often traveling. Would otherwise rate reccomended and rate this location highlyDavid S.
Everything was ready to go. Prompt service. Knowledgeable staff.Lee C.
Clean, easyElizabeth O.
Le client n'a pas laissé de commentaire.Nels S.
Le client n'a pas laissé de commentaire.Jamie J.
You were short on staff but the guy working alone was working his butt off. I think his name was Jerome.Chris S.
The associate that we drop the truck off to was white and professional. The entire thing took less than five minutes, it was a convenient location, we are very happy.lynn B.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.mary S.
Minnesota has a mask mandate. The person working got upset when I asked him to wear a mask. He told me that a mask would not do any good to prevent the spread of Covid.John V.
Le client n'a pas laissé de commentaire.PEGGY K. | Expérience générale
I have needed to rent equipment here frequently in the last year and the staff have been extremely helpful and understanding with me. I look forward to seeing them when I stop in each time.JAMES Y.
Being a housing advocate, this location is my first choice ! Wonderful customer service !nima D.
Le client n'a pas laissé de commentaire.Debra Y. | Expérience générale
Le client n'a pas laissé de commentaire.kevin N.
Overall the cost of renting is outrageous!LORRIE R.
Vehicle was given to us at below a quarter tank (just below) and we were asked to return it at a quarter tank. It wasn't ideal that we had to go fill the tank prior to even returning just so we didn't run out of gas. The vehicle also ran poorly - didn't down shift. I've rented Uhauls a number of times in the past and given the vehicle performance and the tank nearly being empty, this was by far the worst experience. That being said, the check out and check in process was very easy and convenient and staff were very friendly and helpful. Had it not been for the gas issue - where I ended up putting gas in twice and paying for more gas then I never used, it would have been a great experience.Justin N.
Le client n'a pas laissé de commentaire.michaell M.
Le client n'a pas laissé de commentaire.LLOYD L.
Le client n'a pas laissé de commentaire.brian Z.
Le client n'a pas laissé de commentaire.THOMAS J.
Le client n'a pas laissé de commentaire.Jerry G H.
Le client n'a pas laissé de commentaire.Mya U.
Right side brake lights/turn signals went out halfway through the trip. They were checked beforehand so it must have been a wiring issue and the vibration from the road must've caused itRAYDEN C.
The windshield was dirty and smeared on the inside. I had to clean it. I had to ask someone to clean the seats. Dirty and had crumbs on it. There was mud on the brake pad and the driver's side floor was dirty. I expected the cab to be clean.Rebecca K.
Le client n'a pas laissé de commentaire.Denise C.
Le client n'a pas laissé de commentaire.Tom R.
Vehicle was very dirty and pet hair everywhere and we couldn't even charge our phones the cigarette lighters (Both of them) did not work this is the first time I have been disappointed in the vehicle I go throu you guys at least 10 times a yearTIMOTHY J.
Kind of a long wait in line because the person ahead of me had a somewhat complicated return. It is probably an unavoidable problem, though, because it was not really necessary to have a second person at the counter when there were only the two customers present.Lee C.
Le client n'a pas laissé de commentaire.Thomas L. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM E.
Check-in and pick-up went smoothly, Equipment was clean and functional. Equipment return was amazingly fast and efficient! Well Done U-Haul!JAMES E.
Great dropoff experience!Brian S.
Le client n'a pas laissé de commentaire.nadifa S.
Le client n'a pas laissé de commentaire.Jerusha R.
Le client n'a pas laissé de commentaire.MITCHELL F.
Le client n'a pas laissé de commentaire.Debra Y. | Premières impressions
Le client n'a pas laissé de commentaire.JOSHUA A.
Le client n'a pas laissé de commentaire.Debra Y.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.Laura R.
I waited inside the store for 10mins for someone so I could pick up my truck and ended up calling the manager cell phone from the business card to get helpJacob F.
the employees didn't wear masks. Also smelled like smoke in the building.Mark W.
We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.Steven A. | Expérience générale
The people there were greatFRANCES B. | Premières impressions
Le client n'a pas laissé de commentaire.JACOB S.
Le client n'a pas laissé de commentaire.Eugene W.
Le client n'a pas laissé de commentaire.Jared F.
Have someone check out the vehicle when it is returned.DOUGLAS L.
Absolutely great service. Will always use for all rental needsBRETT R.
Great service. Rental was smooth!!! Great people.RYAN M.
Good customer service; Great workers, responsive and friendly staff.YUSUF M.
Le client n'a pas laissé de commentaire.Abbigail O.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.Todd V.
Le client n'a pas laissé de commentaire.Jonathan F.
Include check in instructions on the truck somewhereZACHARY B.
Le client n'a pas laissé de commentaire.Darren S.
really good and nice customer service!Abel T.
I picked up the van early in the morning. The van was warmed and de-iced by the time I get there. Thank you to Emma and her colleague.indrajee W.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.MIGUEL L.
Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don't know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointingNicholas R. | Premières impressions
Only notified at arrival that our reserved storage unit was not available. No decrease in price or concession to make up for this. Opted for storage unit with heated capabilities, but heat was definitely not working in the storage building.Nicholas R.
dropping off the truck afterhours was hard for me. What are we supposed to do if we dont know how to work our smartphone very well? What if we dont have a smartphone? Just something to consider. Thanks ToddTodd M.
Le client n'a pas laissé de commentaire.ronald E P.
Le client n'a pas laissé de commentaire.JOSEPH A.
Make sure that when a vehicle is returned that it is checked in so customer doesn't get a call the day after it was returned asking when it's going to be returnedRebecca L.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
This was not a typical experience at this location. The windows were frosted over, the mirrors were dirty. There was only 1/4 tank of gas in the vehicle. My previous experiences have had the vehicle full of gas and ready for me to drive away. Maybe the difference was that I picked this vehicle up just as they opened and made the reservation just 2 days prior to needing it.Jodi U.
Le client n'a pas laissé de commentaire.Gleelynn P.
Just continue what I experienced. Respect your customersRAPHAEL K.
Le client n'a pas laissé de commentaire.KATHLEEN D.
I came into contact with 6 different employees and none of them had masks on. Every customer did.Ross K.
Le client n'a pas laissé de commentaire.JOSEPH A.
Le client n'a pas laissé de commentaire.Allegra A.
Le client n'a pas laissé de commentaire.Stacey T. | Online Move In
Le client n'a pas laissé de commentaire.RONALD P.
Le client n'a pas laissé de commentaire.BRUCE L.
Excellent storage and great service. Great people.Matthew B. | Expérience générale
Jerome was very courteous and efficient.Albert L. | Premières impressions
The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.randy l. | Premières impressions
U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.albert l. | Expérience générale
I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!SUE C. | Premières impressions
Le client n'a pas laissé de commentaire.Erin W. | Expérience générale
Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Merci.HUbert E. | Expérience générale
This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.Shirley m. | Expérience générale
Le client n'a pas laissé de commentaire.Johnathan S. | Expérience générale
Le client n'a pas laissé de commentaire.Richard J. | Premières impressions
Le client n'a pas laissé de commentaire.Roberta S. | Premières impressions
Clean, safe, secure. Friendly helpful staff.JOHN S. | Expérience générale
Le client n'a pas laissé de commentaire.Paul K. | Expérience générale
Le client n'a pas laissé de commentaire.Amy L. | Expérience générale
Le client n'a pas laissé de commentaire.Payton A. | Expérience générale
Le client n'a pas laissé de commentaire.Janet Y. | Expérience générale
Everything was great. Would definitely recommend to others.Sam B. | Expérience générale
Very amiable and helpful agent.Anthony A. | Online Move In
Jerome and the new trainee were very friendly and helpfulJacob R. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas L. | Expérience générale
I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!Reagan F. | Expérience générale
Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.MICHAEL M. | Expérience générale
Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.albert l. | Expérience générale
Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!cindy s. | Expérience générale
Le client n'a pas laissé de commentaire.NERISSA w. | Expérience générale
Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.Janice K. | Expérience générale
All goodbart t. | Expérience générale
Been long term customer and always friendly and very helpfulPaul O. | Expérience générale
Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.SHELLI F. | Expérience générale
Excellent customer serviceDon R. | Expérience générale
I never had any issuesAlysia T. | Expérience générale
I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.James B. | Online Move In
They are very helpful and friendly.Don R. | Premières impressions
Le client n'a pas laissé de commentaire.Bailee f. | Expérience générale
Friendly staff appreciate all there helpROBERT B. | Premières impressions
Le client n'a pas laissé de commentaire.Constance D. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie B. | Online Move In
Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.brad b. | Premières impressions
Great customer servicesSarah A. | Premières impressions
Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!Richard W. | Premières impressions
merciJenny N. | Premières impressions
Nice FacilityRandy A. | Expérience générale
We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morningMATTHEW M. | Premières impressions
Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!Steven A. | Premières impressions
Nice clean facility with a staff who went above and beyond to accommodate my needs.ANDREW L. | Expérience générale
Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!Deb L. | Expérience générale
concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star locationPaul B. | Expérience générale
Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awkdiane a. | Expérience générale
The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. RenitaRenita T. | Expérience générale
Young man registering me had trouble getting the correct name to show on receipt and order.David O. | Premières impressions
This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.Kristin T. | Expérience générale
Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.Amy S. | Expérience générale
Friendly,Michelle O. | Expérience générale
Very, helpful and friendly staff.Billy E. | Expérience générale
Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were metCynthia O. | Expérience générale
The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easierGOHI D. | Expérience générale
No commentsHassan H. | Expérience générale
I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind meAlyssa C. | Expérience générale
The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences everGary H. | Premières impressions
Lots of room to maneuver vehicles between buildings. Well lit facility.kelly d. | Expérience générale
Friendly staff, accommodate our storage needsMichelle O. | Premières impressions
First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!Mallory M. | Premières impressions
Polite and very professional staff! Clean storage area and excellent service.Alicia A. | Expérience générale
Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.Troy P. | Premières impressions
Price was a bit to much for a storage unit. If corporate lowers prices, I'd be more than happy to come back.Kyra N. | Expérience générale
I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.Terry H. | Expérience générale
it was awesome doing business with uhaul.Jenny N. | Expérience générale
MerciRUTH N. | Expérience générale
Very friendly and helpful!carla W. | Premières impressions
Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible servicesusan q. | Premières impressions
I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.Terry H. | Expérience générale
The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupieddea k. | Premières impressions
Nice place with easy accessGeorge J. | Expérience générale
The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.leon l. | Expérience générale
Just couldn't afford it at the moment and moving cities. Loved the customer service!Alex N. | Expérience générale
My overall experience was wonderful!JOHN M. | Expérience générale
Staff is knowledgeable and always willing to help, Thank you!Darrell D. | Expérience générale
Clean, friendly, knowledgeable, secure.Karen W. | Premières impressions
Well ran , helpful.Constance D. | Premières impressions
At times the card reader did not work this winter and that was a pain.bob b. | Expérience générale
Excellent experience. Helpful, qualified, and friendly.Michale L. | Premières impressions
Very helpful and friendlyAllison H. | Premières impressions
Super helpful and easy to get signed up. Jerome was awesome!!!mary z. | Premières impressions
amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.Tina Y. | Expérience générale
The blonde woman who helped me at the desk was so nice and helpfulChloe N. | Expérience générale
My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.zach h. | Expérience générale
Jerome does a good job at Mankato UHaul!Eric O. | Réservation
Great customer service!!!hannah s. | Expérience générale
If we need short term (or long term) storage, you will be my first choice. I had a great experience!sam m. | Expérience générale
Staff was very helpful and friendly.Sara B. | Expérience générale
Climate controlled storage was great and the staff was always helpful.Benjamin K. | Expérience générale
Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.jon m. | Expérience générale
Great place!Judy T. | Expérience générale
Staff was helpful and professional from start to finish!Karen J. | Expérience générale
Great service.indrajee w. | Expérience générale
Very friendlyjeff f. | Expérience générale
Great service and friendly staffJennifer C. | Expérience générale
Restricted hours were irritating. All your people were great!Deb L. | Expérience générale
We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.KAREN M. | Expérience générale
Fine except customer service people were too few.michael j. | Réservation
Well done, thank you for this opportunity to be efficient, safe, and cost effective.Cecilia W. | Expérience générale
Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..Stephen G. | Réservation
Service rapide et convivial.Russell H. | Réservation
Only issue was they readCatherine S. | Expérience générale
Thank you for all your good customer service.Pennie t. | Expérience générale
We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NAJack R. | Expérience générale
Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!corey o. | Expérience générale
Very easy to work with. Pleasant people with the willingness to help.Kevin H. | Expérience générale
All was excellentAudrey R. | Expérience générale
Very clean and easy access to the unit even on the top floor!Catherine S. | Réservation
According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from youSonya N. | Réservation
Fantastic businesschad s. | Expérience générale
TerribleMakayla R. | Expérience générale
Among the very best Storage Facilities I have encountered.Carl W. | Expérience générale
When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.Trisha T. | Expérience générale
Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the costSusan M. | Expérience générale
Worked well for our needs, nice climate controlled storage.Michael C. | Expérience générale
You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.Loralea B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!