Customer Reviews for U-Haul Moving & Storage of Mankato

4217 évaluations

1721 Madison Ave   Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

(507) 345-1044

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(507) 345-1044

1721 Madison Ave
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly S. 
Évaluation :
3

The only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.

Joye R.  |  Expérience générale 
Évaluation :
5

Nothing to improve. Excellent customer service and hitch installation!

Kim D. 
Évaluation :
5

Jerome is ALWAYS smiling and kind. Even with snarky people. A year or so ago, I was going through a very tough time. I disagreed with something that was completely out of anyone's control. I behaved snappy and very rude. Jerome never changed his demeanor and NEVER reflected it back at me. Perfect customer service skills. He is thoughtful and always consistent. He attempted to look at things from my point of view and handled things perfectly. I came back and apologized to him. He was very receptive and kind to me. I will always want to do business at this location for my storage and hauling rental vehicles because of Jerome. He is the best!

Faith P. 
Évaluation :
5

Nothing - Thanks to the friendly staff.

Dean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kyle v.  |  Expérience générale 
Évaluation :
5

Jerome continues to present Outstanding Customer Service !!! Both of the Pick-Up // Drop-Off Locations have very likely "spoiled" me as to what all U-Haul Locations / Businesses should be like. Both of these Facilities and Personnel represent the U-Haul Brand WELL.

TY W. 
Évaluation :
5

This is the third time I have used U-Haul storage and they are great to deal with!

Randell k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Not having the truck parked so close to the neighboring vehicle would have made the pre-inspection easier.

JACK B. 
Évaluation :
5

Great customer service - very helpful!

CRYSTAL B. 
Évaluation :
5

Very Professional & Impressive Facility... that showcased the U-Haul Brand. Very Customer centric ergonomics that connect to the Customer... ( Examples were Showcased by Storage Units to see & compare sizes, lots of Pics of Truck Sizes, etc. ). The facility just seemed to connect to the Customer... to encourage the Customer to connect to U-Haul. That... is the "Game".

TY W. 
Évaluation :
5

Nothing. The employee that helped me during pickup and drop off was very friendly and professional. The best experience I ever had at a U-haul location.

Scott H. 
Évaluation :
5

Great Job

James M. 
Évaluation :
3

Received containers a day late and delivery and pick up at end location was late because of being under staffed and waiting for moving truck to use to move Uboxes. Communication on delivery and pick up was bad

Kristy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
3

Sign posted showing entrance to sales office. More workers. Very long wait time for a reserved trailer.

LINDA M. 
Évaluation :
5

Was impressed with the service I received picking up the truck and the vehicle was clean, in good shape and ran well!

Doug L. 
Évaluation :
5

The gentleman who helped us was a real pro! He knew his trucks and his UHaul business very well. Friendly, helpful and extremely efficient!

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Thank you. We had a great experience

OLUWASEUN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEILA P. 
Évaluation :
3

I had never driven a truck before. I wish someone would have given me an overview of the controls.

THOMAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

A. L. R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Quick and easy check in process. Very professional again.

jarrod R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
4

They were very flexible and understanding, they always where willing to answer any questions and resolve any problems.

Luis C.  |  Expérience générale 
Évaluation :
5

All three employees I dealt with were friendly and helpful. Made my day easier, thanks.

JAMES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

polite and friendly plus having done a perfect job.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam V. 
Évaluation :
4

You could give more managerial control and decision-making power to the woman who runs the store in the afternoons. She is organized, knows what needs to be done and knows the difference between urgent and important. And she is able to be personable while doing all of it.

BARRIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHLEEN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIRANDA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELAINE M. 
Évaluation :
5

Everything was great

Troy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
5

Jerome was very helpful and provided a great customer experience.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris or tedon Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jody R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
2

Guy at counter I tank top went on and on about his love for trump. I felt very uncomfortable. I was in a hurry and it was really inappropriate.

BILLIE B. 
Évaluation :
2

The truck was on empty, dirty inside and out and the air conditioning was broken!!

Shannon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quida P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
2

The app for self check in was not working. Because of that, there was an extremely long line. Additionally, the customer service reps were extremely chatty. It's good to have friendly employees (and they were!), but that needs to be balanced with a sense of urgency when there is a long line. It took us an hour and 10 minutes to pick up our truck. By the time we got back home we had people who were there to help us move waiting around. On the flip side, the employee who helped us out at the end of the night (I wish I'd gotten his name) was amazing! He went over and above what I would have expected.

Maxwell M. 
Évaluation :
3

Sooo understaffed. There was only one person working and the trucks were out to the road leading into the drive. Covid times though, so I get it.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Great customer service!

Peter F. 
Évaluation :
1

The guy that was there was very insulting he wore a cap with a devil tattoo, and he was swearing and used the word “retarded.” In refrense to the money being low in his drawer, he also was insulting my mom I will never rent from this u haul again

KASHANA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janay M. 
Évaluation :
5

The gentleman who helped us was friendly and pleasant. He made the check-in process easy. We were very impressed with this location and the service we received. Overall, the whole U-haul experience was very, very good.

Thurston A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
1

Took an hour to return the he vehicle due to poor customer service. We were not familiar with the location and didn't realize we weren't at the drop off spot but at the storage area within the property. Tried using the intercom and a woman just said go to the office, gave a phone number with no area code. She knew we needed assistance and never came. Another customer had to explain where the office was. After a 12 hr day of moving, this was extremely disappointing.

Stephanie B. 
Évaluation :
4

Need to mark the drop off area much clearer, would have made it much easier. Manager was short handed. All in all a very good experience

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone r.  |  Expérience générale 
Évaluation :
1

We dropped it off at 5:00 pm and they charged me 59 $for an extra day. My contract was until 7 pm. I'm trying to get a credit for this charge.

Mark G. 
Évaluation :
5

Jerome was awesome! Thank you.

Scott Jana S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARCIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katja N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFAN R. 
Évaluation :
5

We were incredibly lucky to have Jerome help us with our return; he was incredibly kind and accommodating. We arrived after hours and Jerome on site was working late finishing up his evening work. He helped us with a smile and maintained a friendly demeanor throughout. People like Jerome are so important to a company's image and a consumer's impression. He deserves commendation for his great service!

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Busy location. Waited in line since customers backed up.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mikayla W.  |  Expérience générale 
Évaluation :
4

Our customer service rep was PHENOMENAL. She was friendly, anticipated our arrival, and went above and beyond in helping us hook up the trailer. A wonderful experience with her!

JAIMEE W. 
Évaluation :
5

This location was extremely busy for drop off but the gentleman that we worked with was very nice and helped us very quickly. He was very accommodating and went out of his way to make sure our experience was great. We were very impressed with our overall experience given that it is prime moving time for college students.

CHRISTINA S. 
Évaluation :
4

When I arrived to pick up my rental. There was a long line and only 1 person working the counter. Despite being without help and dealing with unsure and confused customers, he moved the line fairly quick and I was on my way. When I returned my rental nearly 3 hours later his call in help had still not shown up and there was once again a long line. He was still moving people through at a good pace all the while with a good attitude and professionalism. It would have been very easy for him to get frustrated with the situation and he should be commended. He worked all of Friday August 6 in the Mankato, MN Madison Ave. store.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Team was doing a good job keeping up on really busy day.

BRUCE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Haley B.  |  Expérience générale 
Évaluation :
1

Reserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.

Brett W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARYL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL S. 
Évaluation :
4

You're website needs improvement. I received a cancellation email less than two hours prior to pick up. I went to the pick up location and the equipment was there. They didn't know why I received a cancellation email other than that your system indicated “traffic”. Perhaps you should have the pick up location verify if they have the equipment.

ROBERT P. 
Évaluation :
3

Difficult to find. Entry blocked with flags. Had trouble finding lot. Person there was present when I pulled up

NANCY S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danielle K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
3

I was just handed a key and told to have a good day. I didn't know where to find the van I had rented and had to go back in and ask. Then, on my way out, the exit looked blocked so I turned around and was gong to go out the way I came in. An employee on a forklift with a major attitude told me I was doing it wrong. I told him I was sorry, but I wasn't given a whole lot of information on when I was handed the key. He got completely condescending and acted like I was insulting him..when it wasn't him that checked me out...so it didn't even make sense. Something about he was a guy that acts in good faith, blah blah blah...ummmm...what?!?! Completely unnecessary to get an attitude with me as I was just confused as to what I was doing. Horrible customer service from the forklift driver's standpoint.

Michele S. 
Évaluation :
5

Was met at the entrance, checked in and instructed where to park the vehicle - very helpful.

Brian E. 
Évaluation :
5

Was college move in date and extremely busy. They created a process to deal with the demand and got us through very efficiently.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edson R.  |  Expérience générale 
Évaluation :
1

I stood at counter for an hour also the guy went out to have a cigarette left me standing there. Guys r very rude and obnoxious horrible experience.

Tammy E. 
Évaluation :
2

After the ordeal with the truck. We supposedly were given an extra day. But uhaul Mankato called me mid move today and asked if I could bring back the truck today. Ridiculous after everything we went through. But I did bring it back today. I will never be using uhaul again.

Daniel P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
1

I bought the trailer back a day earlier and then was charged for three days late because the dude trevor fucked up. After he took the trailer off my truck he apparently forgot to close out the return.He said I was good to go and there was no extra charges. He forgot his company phone on my bumper which

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haylee W.  |  Expérience générale 
Évaluation :
5

What a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!

Steve Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Expérience générale 
Évaluation :
1

Jerome sucks! Didn't give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that's why it wasn't working. He just told us what building, swipe card and enter our storage but didn't tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more "difficult" it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.

Bla Y.  |  Premières impressions 
Évaluation :
5

Jerome was very kind , helpful and explained everything to us I would recommend him to everyone.

Lisa k.  |  Premières impressions 
Évaluation :
5

Totally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!

Steve Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLAR K.  |  Premières impressions 
Évaluation :
5

About the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..

JUSTIN C.  |  Expérience générale 
Évaluation :
1

Website never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.

ABBIGAIL o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randell k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O.  |  Expérience générale 
Évaluation :
1

No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.

Carter B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antonio w.  |  Expérience générale 
Évaluation :
5

The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!

Amanda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Y.  |  Premières impressions 
Évaluation :
5

We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.

Steven A.  |  Expérience générale 
Évaluation :
5

The people there were great

FRANCES B.  |  Premières impressions 
Évaluation :
2

Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don't know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing

Nicholas R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey T.  |  Online Move In 
Évaluation :
5

Excellent storage and great service. Great people.

Matthew B.  |  Expérience générale 
Évaluation :
4

Jerome was very courteous and efficient.

Albert L.  |  Premières impressions 
Évaluation :
5

The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.

randy l.  |  Premières impressions 
Évaluation :
5

U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.

albert l.  |  Expérience générale 
Évaluation :
5

I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

SUE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W.  |  Expérience générale 
Évaluation :
5

Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Merci.

HUbert E.  |  Expérience générale 
Évaluation :
5

This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.

Shirley m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta S.  |  Premières impressions 
Évaluation :
5

Very amiable and helpful agent.

Anthony A.  |  Online Move In 
Évaluation :
5

Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.

brad b.  |  Premières impressions 
Évaluation :
5

Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Richard W.  |  Premières impressions 
Évaluation :
5

merci

Jenny N.  |  Premières impressions 
Évaluation :
4

We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning

MATTHEW M.  |  Premières impressions 
Évaluation :
5

Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!

Steven A.  |  Premières impressions 
Évaluation :
3

Young man registering me had trouble getting the correct name to show on receipt and order.

David O.  |  Premières impressions 
Évaluation :
2

Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

susan q.  |  Premières impressions 
Évaluation :
5

The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

dea k.  |  Premières impressions 
Évaluation :
5

Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Stephen G.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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