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RONNIE CCustomer Reviews for U-Haul Moving & Storage of Mansfield
Testimonials From Recent Customers
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Truck ran like crap! The a/c was broken! Called shortly after picking it up. On return they couldn't give a shit less! probably rented it out to the next sucker who walked in the door!!
hugh tAgain the best Corp uhaul center I have ever been too on all counts!
DAVE RLet most of the pick up process- personal info- be able to be done before being at the location so it’s faster for pickup / can be done over WiFi.
Corwin SNot a thing you folks are great 👍
Tim HTruck had an extreme smell of marijuana. Anyone who rents a truck with the smell like this runs a chance of running into issues with law enforcement and or could result in jail/prison time. Will be doing a smell check before renting another vehicle form this location and would like to see U-Haul step up and rectify this issue as I'm sure this is not standard practice for their company
luke bMy experience was a moving one. I was pleased.
Sophia MAll is well."
Winston BAfter over 24 hours, we still have not received a receipt for turning the unit in. There was a long return line of rentals to be put away.
dave vContinue great service! We had a great experience no problems.
Robin WWhen I placed my reservation for a 15 ft ttruck and vehicle transport no problems, but when I went to pickup truck I was given misinformation on how to pay, and was told there was a security deposit if I was paying with debit card so I had to scramble around to get funds from ATM, then when I get back to location was told I could bypass pin and run as credit therefore not needing deposit... Which that was a hassle... Then when I went to get my vehicle transport was told I had to pay an additional $440 bc the computer did split reservation since I came back to get transport even though I had already paid, so I had to wait for like an hour to get that resolved, but Brittany the associate who helped me was amazing and kept engaged with me and my child while we were there, but letting me know what was happening every step of the way... She said she had never encountered this problem before, but with hell from different sources she was able to get me on my way... Thanks again so very much to Brittany!!!!
Kimberley WThe parking was a little tight, having a little more room to get positioned for trailer hookup would be nice.
Ronald RS.O.
Brian Aon time,ready to go,efficient,easy to return,accurate!!!
Michael SDoing maintence on the trucks when they needs the updates on the trucks. Just renting the trucks and not doing the maintence, and when people are renting tem, when they come back and the complain about how the truck ran, you don't want to do the repairs.
tonya JGreat all around experience! at this location!!!
Nikki HThe app to check in and check out is very glitchy. I had to call support to get checked in and aquire the keys to the truck. It took over an hour and delayed my moving. Then checking out, I took all necessary pictures but when going to submit it just spins. This was not a pleasant experience. The vehicle itself was great and helped accomplish the task at hand
Robert MHailey was very respectful and nice. I really appreciate everything. I payed for a rental truck to help a special needs person in need. I was worried about how expensive it would be. But it was very affordable and they even gave me change back when I thought owed them more money. Again I thank you very much.❤
Julia WExcellent service à la clientèle
Mark RVery well done
Tim HI was very pleased with U-,Haul in Mansfield. They were very courteous, the facilities are clean and well-kept, and the price was very reasonable...all was beyond my expectations. I will use this company in the future and tell my friends how great it is. Also, I am 81 ( my son did the driving) and they were patient with me...that means a lot. Merci.
Joyce P | Expérience généraleStaff were friendly but overworked and it was way too much for them to do. They had trucks lined up to the road and people coming in to do business. It took them a while to come out and let me into my unit because it had been double locked. They were even too busy to be able to go in from cleaning trucks and check me out after I cleaned out my unit. I had to call the next day(sunday) to ask that I be checked out if the unit. This is not the staff's fault it is management's fault for not staffing better.
Ryan W | Expérience généraleWhy don’t I have my final receipt?
Michael SDrop off was a pain. App didn't work. Website didn't work.
Michael CThanks for your patience, and kindness
patricia bThere was a considerable amount of mud along the sides, on top of the fenders, and tires were covered. I had to take it to a car wash. The inside had not been swept.
Mike CReturn lane needs staffed to direct return equipment
Karl MRien
Valerie WYour Customer Service is Tremendous! ALL of the wonderful Ladies we interacted with were just so polite, helpful, & understanding! I recommend they ALL get raises, particularly the Manager! She is a gem! Thank you for such a Hassle free day of moving day!!! Moving is stressful enough; yet your employees made it much less worrisome!!! Thank you Uhaul Mansfield Ohio!!
Jeanne HThe truck I rented jerked all over the road and was leaking antifreeze
robert fMaybe a little better direction on where the truck was located. I was walking the aisles looking for my truck that was located at farthest point
JAMES RSignage for drop off states to remain in vehicle during business hours for inspection when this isn't the case. Had to go in to have them tell me I could go when no one showed up.
Holly CVery helpful
Matthew WVery professional at pickup and return of vehicle. Easy transaction and everything was explained that was relevant. I will use this location again and would recommend it to family and friends. Thanks for making life easier!
Robert MI was stunned by how professional and careful my boxes were treated the entire journey, from Ohio to Wisconsin. Every step of the way I was kept informed about the status of my order. I would highly recommend UHaul -U-Box containers to anyone making a move.
Deb MThe employees was super friendly, super helpful & very professional. Everything was very clean & well organized
Cynthia VI understand maintenance on these trucks can cost quite a bit and you do need to make revenue but I found it quite frustrating that for my fiancé and I to move a mile in a 20" truck costs almost $100. I used to feel that UHAUL was the go to but after using your moving service I found some other ones that would have been more cost efficient. I hope that your company is okay, I'd love to see the prices go down.
Cari LAll good !!!
William RI have not received an email of my final copy costs yet
Charles WThank you for your service
Racshunda WVery pleased
Joyce EI have two units very pleased
Joyce EThe truck was dirty inside(back) and also missing the equipment I had added to my order. Also the online check in did not work so I had to go in the store which took longer than expected then had to wait for the truck to be cleaned and for them to add my blankets and dolly. One lady was very nice and got the truck cleaned promptly but the first lady I worked with told me I wasn't able to add another driver after I checked out but the second one added another with no problem… A lot of confusion and waiting in line when I thought I'd be able to grab the truck without having human contact.overall they got what I needed done but I was late to meet my movers unfortunately. Also they never told me I needed to fold the blankets and I got charged when I dropped everything off… I hired movers so I wasn't in the truck to read whatever "rules" were posted in there. I'd definitely recommend to let the customers know they'll be charged if they don't fold the blankets. That was an inconvenience.
Leigha RMy only complaint is that upon closing out my storage unit account when I removed my things on February 10, I was required to pay for February on January 21, which I did. I paid my account on time every month for almost three years and the cost went up $10 every year, and I was eventually paying over $200 a month. I was told when I secured the storage unit that whenever I ended it, that I would be pro-rated for the amount left over in a month. When I asked about that on February 10, not even half way into the month, I was told very rudely by some woman that was very rude from the beginning of the day when I even rented a truck from them as well, giving them even more money, that "we don't pro-rate" and she walked away. No explanation, no giving me the chance to ask questions or look up my contract, nothing. She was a complete jerk from minute one of the day about everything. She shouldn't be working for customers if that's her personality or if she hates her job that much. I would recommend U-Haul overall highly, but this makes me reconsider that because she represents U-Haul and allows her to treat customers this way. That's not ok and inexcusable.
Sommar V | Expérience généraleBrittany and Hailey were very helpful.
Thomas C | Premières impressionsNothing! Haley was awesome!
Jason KCustomer service at this location was absolutely horrible. I was given the keys to my rental and told to go find it in the parking lot and match the number on my keys to the number on the vehicle. The dolly that I rented was pushed to the front door and left for me to get and put in my rental vehicle. I wasn't ever explained or told anything at all about how to return my vehicle. When I came to return my rental in the middle of taking my pictures of the vehicle the website completely shut down and wouldn't even show my rental information to finish it so I had to call costumer service and have them finish my return. After it taking almost an hour to return my vehicle it caused alot of aggravation and stress making me not to ever want to rent from this company ever again. After completing my check in and walking outside to go find my vehicle the employee that did my check in was already outside and sitting in a company vehicle sitting with the other employee smoking together. When I got in my vehicle I had to personally remove the advertisement cardboard sign out of the window. I am very disappointed in the customer service I received and wasted so much of my time walking around the parking lot searching for my rental vehicle while your employees were sitting in a company truck smoking right outside the building watching me walk around for 20 minutes, and watched me load the company dolly in the vehicle. I am also not happy and unsatisfied with the email response I received after submitting my complaint. I probably won't ever rent or recommend this location.
Amanda WBeing more put together with the paperwork process and actual pick up process. They didn't seem like they had things very together at 8am when I showed up to pickup my rental I had reserved online
Dakota RWaiting for explanation of a $46,01 charge after turning unit in?
ron vThe workers the day of January 27 were really helpful, attentive and knowledgeable. They made my experience very good during and after I returned the equipment the three people that I dealt with from beginning to end were excellent, respectable and friendly tin stars all the way across the board. Merci.
Rose PThe trailer lights didn't work when I turned my headlights on. The brake lights and turning signals worked, but the running lights did not illuminate when my headlights turned on. That was a safety concern for me as I traveling with my family for over one thousand miles, most of which was while driving at night.
Ryan LI had to spend the first 30 minutes of my time with the truck waiting for the ice to thaw off the windshield, then when I got to the location to load it, the latch on the back was stuck. I was already short on time due to the distance, amount of stuff that needed loaded & lack of help. When a truck is reserved, I would definitely recommend someone make sure it is ready to go. Not everyone has alot of time to deal with those issues.
Trisha SShould be allowed access 24 hours for the money we pay. We have access cards so every thing is monitored
Christopher L | Premières impressionsClean mud from cargo area in van
Darren LMove In went smoothly
douglas n | Premières impressionsThe online return process was difficult due to mobile phone location options not being accessible on the website /app.
Michael FRien
VALERIE GThe machine was clean, but drive very poorly. If you went over 25, the rnp would shoot all the way up and it was sounding like there was metal grinding really bad
Kayla CAlways an awesome experience at this location. I don't go or look anywhere else for moving and truck rental.
James LI just love Hailey. She was so nice and she helped me out .
titania m | Premières impressionsGreat help.
Laurie Y | Premières impressionsGreat reuse of a building
LESLIE H | Expérience généraleWe were treated very well, from beginning to end of our storing our belongings. Returning our Uhaul truck was also effortlessly smooth, thanks to the Mansfield Uhaual on Park Avenue West!
brenda l | Premières impressionsI will definitely use this facility again soon.
Victoria H | Expérience généraleEverything is super clean and I love that everyone was super helpful with the truck and letting me get it early and then upgrading the storage unit size for me because I accidentally got one too small at first. I will definitely be recommending this place to everyone I know looking for a storage facility!
Ashley S | Online Move InThe staff was extremely helpful and very kind knowledgeable
Anna P | Premières impressionsStaff is always nice and friendly and very welcoming every since my very first time renting a u haul or storage this location is my absolute favorite and always book this location when need a u haul or Storage truck is always waiting and ready keep up the good work you guys never let me down !!!!
Olivea B | Premières impressionsNo problems here!!!
Mabel W | Premières impressionsThanks Hayley and all staff 8/16 & 8/17, everything was excellent from the beginning to the end despite minor hiccups staff were understanding and accommodating to me.
Jeffrey S | Premières impressionsVery well kept and safe facility. My items were kept indoors in a temperature controlled environment. My items were not altered in any way over the changing seasons. Helpful friendly staff I highly recommend this facility to keep your precious items.
Diana R | Expérience généraleMerci
clifton w | Premières impressionsThe employees we encountered were very friendly, courteous and knowledgeable. I would definitely recommend them and would use their storage facilities and their trucks again.
Patricia H | Premières impressionsThe staff was very helpful and personable. They provided me with excellent customer service! I had a smooth transition from truck rental to storage units.
TONI B | Premières impressionsThis place is a rip off over charge and you have to wait before someone finally comes out to help you this is the worst storage facility in Mansfield,Ohio
Clarence B | Expérience généraleFor some reason I did not understand the whole log in or you set off an alarm thing, but I figured it out quickly! I may have missed it in the automated messages but needs to be more clear about how to log in and what happens if you don't. Whole facility looked great and no strange smells. The person who does your cleaning/maintenance does a great job!!!!!
Matthew D | Online Move InKeep up the good work ☺️
Lynn P | Expérience généraleThe facility was very clean. Staff was very helpful. Haley is so awesome! Love how she was so attentive to my needs. It was great having her assist, especially with my big move out of state. She made this portion of the process comfortable and very easy to do. Thanks to the entire staff, and a special thank you to Haley.
terri f | Expérience généraleWebsite was glitchy at move in.
Chris S | Online Move InNice people, pleasant and helpful
DEBRA V | Premières impressionsWe were actually missing the large speakers that went with the stereo system. The stereo system box had been damaged by mice as well. The rodent box was empty.
Cathy B | Expérience généraleI was very please with this facility, would definitely use again if i need to in this area
Brian W | Expérience généraleGreat place to safely store your items
Tammy M | Expérience généraleHaley and her crew run a very clean and accommodating facility. They are all very, very pleasant to do business with…!! Highly recommend their services to any and all!!
WILLIAM E | Expérience généraleAbsolutely THE WORST CUSTOMER SERVICE EVER!!! I CALLED FOR MONTHS EVERYDAT TO SPEAK TO DAN THE HEAD GUY AND APPARENTLY ACCORDING TO his staff he's only in until 10am at the latest and he wasn't there anytime I called or showed up in person. They never cleaned my unit and then accidentally locked me out multiple times by mistake, how I'll never understand. They are by far the ABSOLUTE WORST PLACE EVER!!!!
Joseph B | Expérience généraleMade an adjustment to my final bill to help lower the bill which I took by complete amazement cause it lowered my bill 50 bucks . Seening how I was the one who was a month late they were more then helpful and actually look out for their customer instead pf their wallet! Doesn't happen often these days ! Thanks again you have a definite return customers should I ever haul or storage anything in the future ... by the looks of it.... it'll be soon !
RYAN B | Expérience généraleI always choose this uhaul on park Ave great service I love them at this location it’s the u Haul on 1140 park Ave I will recommend everyone!!!!
WILLIAM M | Premières impressionsA few details regarding unloading were not told to us initially. The cleaning person told us once we pulled up to unload that we could have used the garage which was not a big deal, it was a nice day and how to swipe the card or code and where after hours.
kim z | Premières impressionsTerrific
Roxie G | Premières impressionswill be back - excellent facility and friendly / helpful staff
SEAN H | Expérience généraleStorage unit was easily accessible. I love the climate control. If I ever need another storage unit, I will return. I will also recommend U-Haul to any of my friends and family.
irene c | Expérience généraleMy only complaint was the post in the middle of the unit I had. Made it very inconvenient to move stuff around unit #1066.
Jody O | Expérience généraleThe staff was very friendly . I was informed by the staff thoroughly concerning my storage. It actually was good to see a staff that knew their job, very friendly, and willing to help in any way they could. My experience with the staff was excellent. You could see that they enjoyed what they were doing! Storage areas were very clean. Easy access and convenience for everything I needed.
terri f | Premières impressionsMy time was limited due to working in Columbus but staying in Mansfield so I appreciate how quick, efficient and nice the staff was at this location.
NANCY W | Expérience généraleThe person who helped me was friendly and very knowledgeable, as well as helpful. I was impressed with her and the facility. I would definitely recommend this facility to others.
Bambi C | Premières impressionsSuper easy, facility is very clean, free use of loading carts makes hauling boxes to your inside storage unit a breeze.
Deborah W | Online Move InVery rude we were baracaded into the facility by police for falling asleep there 2 nights because we were exhausted moving a full house with just two people.They called the police on us because we were there at the facilities stupid weird hours.Apparently if you show up early in the morning and late in the evening bc we work 3rd shift then your using drugs and living at the storage place.We cannot help we had so much stuff and no help till the weekend.So I guess your not aloud to rest between moving your home or take a break or have your child with you.So if you want hassled and bothered by the police for moving homes then this is your place.
Daron W | Expérience généraleWas a pleasure renting a storage unit from them the best service I had from a storage unit place.
natichia h | Expérience généraleVery clean. Very friendly staff. I felt that my stuff was safe and secure.
Denise E | Expérience généraleThis costs way too much
Nikki R | Premières impressionsMy bill was automatically withdrawn the same day i was leaving my unit. I tried to get a refund on the amount since I had paid for a full month, and wasn't even there a full day. I was rudely told no by location staff, and the support team. I have since filed a bank dispute on the charge, but this practice makes me very wary of Uhaul.
Colton C | Expérience généraleI have been to many storage units to make deliveries as part of my job, and I have to say that this was hands down the nicest facility I've ever seen. The facility was spotlessly clean, and nice amenities were provided, such as indoor loading/unloading bays and carts to move your items. I have 100 % peace of mind that my items will be safe and secure at this facility. Five stars.
Bryce C | Online Move InMy experience with my storage to my final move has been excellent. The staff and facility were awesome. They made my move stress free. I would highly recommend them to anyone!!!
Kim A | Expérience généraleThis place was great. The staff was always great. Even when I got into a bind and lost my income, they helped.
Jonathan B | Expérience généraleWe actually started our rental online and then went into the office to get an upgrade. We worked with Trevor and Angel mostly, although a third lady helped. Sorry, I forgot her name. Anyway. They were great in helping us. We haven't moved in yet but that is next. Thanks
Melanie A | Online Move InIf I need storage again this is the place I’ll go.
Michael L | Expérience généraleLove the set up and lay out.
Fayette B | Premières impressionsLeaving my precious family items in your facility i rested well , assured my stuff was safe and secure . Thank you for being there for me .
carol m | Expérience généraleThe staff were very friendly!
mercury s | Premières impressionsStorage space is to small for the price
CATHERINE P | Premières impressionsShe was simply an angel who helped me very easily.
Joseph B | Premières impressionsI won't recommend because I payed my month rental on June 25th, then 5 days later I moved out of the unit and was told youdont give any refund. You are well known make plenty of money from over pricing your units. Then your don't refund, that is just wrong. I'm a senior citizen and could have use that money. God still loves you.
Glennda V | Expérience généraleVery clean, well lit and wonderful employees.
RICHARD E | Expérience généraleThe bill was set up on automatic payments from day one. Or it should have been. I Received late notices for the next two consecutive billing cycles. Finally established automatic withdrawal. Then Yesterday when we arrived there was a red tag that said I was locked out for non payment. As it turns out we weren't locked out for non payment. The staff member said the unit was locked open. I guess we must not have closed it all the way before placing the lock on it. I do appreciate them locking the unit to protect my things but a phone call to alert me of the situation would have been appreciated. The staff was very nice and the units are clean and well climate controlled. If not for the hassle with getting automatic withdrawal set up I would have given 5 stars.
michelle a | Expérience généraleManagement and front line staff were helpful throughout my experience. Uhaul at this location is the best. Thank You! JZr
Julie R | Expérience généraleYou need to evaluate your staff and maybe fire a few. Like she was soooo rude and just looked like she hated life and was getting annoyed with me asking questions. She also didn't explain that the alarms would go off in the storage units if I didn't put in my code and scared me! Customer service is so important to me and u need to hire friendlier helpful people. I will not be recommending your storage unit bc of bad customer service.
Heather S | Premières impressionsI love the setup, climate control, and the security to keep my belongings safe.
Ronda G | Premières impressionsFeel very secure on having personal belongings stored there
Christopher L | Online Move InEverything taken care of very quickly. Prices are very reasonable I would def recommend UHaul.
Sarah E | Premières impressionsThe service I was provided with was above and beyond my expectations.
BRUCE B | Expérience généraleThe only down side was : There was no pro-rate, and I could not get a refund for my early exit and I still had to pay for the whole month. Deb
Debra S | Expérience généraleGreatly appreciated!
Robert M | Expérience généraleEveryone was extremely nice and I was able to get my move done and storage unit filled in one day. Very much appreciated.
Riethie H | Premières impressionsTrevor took care of my needs in a timely fashion.
paul m | Premières impressionsGreat people set everything up! Quick and easy
Alicia G | Expérience généralelove that its inside
Suzianne S | Online Move InI can truly say that the staff made my move in experience very smoothl, was very helpful and courteous and I would definitely would recommend this facility to anyone.
Beverly W | Expérience généraleThat Should give you storage units up front first
Toron M | Expérience généraleI had a great experience with this facility. Staff was very professional and very helpful. If you ever in the need of a storage facility, you should start here. Clean, safe, secure.
Carlos C | Expérience généraleBest price in town!
Nicole T | Premières impressionsThe only issue is the storage had a line of poison right in the entrance when we were trying to pack our unit up and it was slippery and extremely awful smelling.
Brittany K | Premières impressionsVery helpful staff
Chad F | Premières impressionsAn awesome bunch of young up and comers. Great customer service and very nice facility.
Philip O | Expérience généraleI would recommend only to those who could afford the monthly charge. The charges are to much for the size of the units. Everything else was good.
Jeanette L | Expérience généraleGood location. Great service
India F | Expérience généraleFriendly, knowledgeable and professional staff.
RICHARD E | Premières impressionsthe employee was supposed to set my account up for 25 hrs access i ended up sitting in parking lot for couple hours with 900 miles to travel the next day cause he didn't and I had to wait till the next morning
BILLY H | Premières impressionsThis was a great stroage unit and was what my son needed for his merchandise till he needed them. Merci
Larry H | Expérience généraleHaley was efficient and she saved me money with options. She is fast and friendly!!
Alicia G | Premières impressionsThe only complaint was vague explanation of how to use storage entrance after hours. Not only did I have to figure it out but as I was unloading I had to explain to 6 other people coming in and out.
Phyllis F | Premières impressionsVery nice helpful staff
Lynn P | Premières impressionsThe storage unit we were given had a giant pole in the middle of it. My husband asked for a new one and the woman at the counter was rude to him about it.
rachel s | Premières impressionsWould love if the online system allowed you to select your unit at time of rental and the website in general could stand to be more user friendly.
Carrie D | Premières impressionsHaley is a superior and professional asset to your company. For many years I was an executive for a fortune 100 company. Rarely have I I had the privilege to work with someone as proficient as Haley. In fact if I still worked I would hire her and provide her with multiple management opportunities and a monetary compensation package. Thank you HALEY !!! I also want to thank Logan for his help.
Philip G | Expérience généraleEverything was very neat and nice. Very friendly staff and the best experience I have had at a storage facility. The pull in garage to load and unload is very nice!
BRANDY E | Expérience généraleVery good
Edward S | Premières impressionsThe staff was very very nice and helpful. Everything went well with moving in and getting organized there
Elizabeth H | Premières impressionsUhaul wasn't ready when went to pick it up. Had to drive an extra 30 miles to pick up one. Picking up truck staff was friendly. When returning truck in 1140 Park Ave West, Mansfield Ohio the staff wasn't friendly. We were not given any instructions on how to use the storage unit. Wasn't told we had to buy a lock for the unit. Staff seemed more concerned about going home.
Velma B | Premières impressionsGet there early they are busy
Dennis R | Premières impressionsEverything went smoothly. People at desk were friendly.
Mary B | Online Move InGreat customer service!!!
Betty R | Premières impressionsThe lady was excellent in answering all our questions and helpful in helping us to decide what size and anything else we might need to haul our merchandise over to the storage container.
Larry H | Premières impressionsThe staff was extremely nice and helped me get my storage unit ready and always answered questions when I had them! Thank you for the opportunity to rent one of your units! Benita
Beanita O | Expérience généraleI started at the Cheyenne, WY facility and it provided an excellent experience. So when I arrived in Mansfield, Ohio I used Uhaul here. It could not have been a better experience. The staff was great to work with.
Bruce M | Expérience généraleStaff was very friendly and helpful.
Wesley M | Premières impressionsThe gentleman inside was very kind and helpful showing my partner and I where my unit was and how to access it. Love that it's indoors and temperature controlled. The 5x5 unit is the perfect size for what I need to store.
Lindsey W | Online Move InThe staff at the Cheyenne and Mansfield, Ohio were both excellent to work with.
Bruce M | Premières impressionsI was paying almost $120/month for a 10x10 unit. I could have been paying $75-85 for 10x20s from other facilities in the area. The competitors were all rented out and I was moved into U-Haul before openings were available.
kent b | Expérience généraleThey were very helpful and walk me through everything I needed to know and I hope I done everything okay I'll do better next time if not I thank you all so much
Bertha M | Premières impressionsThis is my favorite Uhaul. The staff are so kind and professional.
Draven S | Premières impressionsI am from PA and this team in Ontario Ohio WAS AMAZING
denise c | Premières impressionsjust opened , so i do not have 24 hour access yet . But once I do. I think it will be great !
CHRISTINA S | Premières impressions