Customer Reviews for U-Haul Moving & Storage of Maple Shade

1 702 évaluations

121 E Kings Hwy   Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

(856) 316-4451

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(856) 316-4451

121 E Kings Hwy
Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moshe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alok S. 
Évaluation :
1

The truck wasn't ready when it was supposed to be delaying us over an hour, costing us money for the time frame we rented a loading dock. Additionally, no one was able to help us and frankly didn't care. The price was also higher than what was quoted on my initiate quote. Overall overwhelming, unnecessary and a waste of time.

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

I think they should explain that if you don't put gas in the truck before returning you will be charged a large fee. The truck had 1/4 tank when I picked it up and I only traveled 7 miles total. I paid much much more than expected. A reminder by the attendant would have been helpful. That was disappointing because everything else was above average!

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECMARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal J. 
Évaluation :
5

Super helpful and super convenient. Thank you guys for making this process so smooth!

Eliza T. 
Évaluation :
5

Excellent service thanks to u-haul people From Jonuz Rufati

Jonuz R. 
Évaluation :
5

The woman that was working the counter when I picked up and dropped off was awesome. She was happy, friendly, light-hearted, and just all around was a pleasure to deal with. It's rare these days to leave a business happier than when you arrived. the world needs more people like her.

Ronald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Excellent service thanks

Jonuz R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

I was very satisfied with the services provided to me at this location, I would definitely recommend your services to others in need of moving.

Luis S. 
Évaluation :
5

The manager and location were EXCELLENT however U-Haul was a problem. 1. When the 1st trailer was hooked up a fuse popped in my car. Fuse was replaced and entire car electrical system was gone over. Culprit was NOT the car - when we then hooked up a different trailer AND used a different adapter - everything was fine. 2. When I left the trailer off after hours I followed the procedure on the website but after I added the pictures the site would not allow me to continue check out. I called U-Haul help and was on hold for almost an hour until my call was answered. The gentlemen was very helpful and signed the trailer in. 3. conclusion - U-Haul is LUCKY to have good people to handle problems - but bad in having LONG LONG wait time for support ( also "live chat" didn't respond either.) As for equipment I don't know whether the short was caused by the 1st trailer or by the brand new adapter I purchased there. However the manager Amy was very helpful and pleasant about the situation.

clifford S. 
Évaluation :
5

Great facility & the staff are excellent! I was happy with my experience from start to finish. ~Mike

Mike L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELIEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
5

Any and her team were extremely helpful in my experience and always pleasant ! I appreciate them and this is the second time I used them with an outstanding experience. Merci

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry G. 
Évaluation :
5

Staff were professional and thorough. Thank you for the expedite service!

Carlton J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
1

The staff and management was rude and unprofessional

David S. 
Évaluation :
5

Manager at Maple Shade location was very helpful from start to finish. Merci.

connor M. 
Évaluation :
2

The windshield wipers were bald and made a scratchy squeaky noise while it was raining. The truck felt like it was barely moving it may noise is like the transmission was about to go my nerves were shot listening to that screeching noise that the truck made for the 10 miles it took for my destination.

Melissa M. 
Évaluation :
5

I would use it again. I highly recommend!

anh T. 
Évaluation :
5

Nice people all went very well

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie N. 
Évaluation :
5

Customer Service is very good.

Argent D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth M. 
Évaluation :
5

I can't think of anything right now.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
5

One suggestion is that, please inform customer that you need to chexk in after hours at the drop off location as it needs lots of pictures. I am suggesting because I dropped truck and went home and when i try to do return online, it was aaking for location share, upload pictures of mileage, fuel, location where i parked, inside of truck etc… If representative have told than i would have save time and second trip to drop off location.

Jitendra P. 
Évaluation :
5

Great service

norberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbilynn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcelo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
5

Great team at this location. Extremely helpful from booking the reservation all the way through to the equipment return. They saved me a ton of time and effort by helping me make sure I rented the right equipment for my move and storage. Everyone was really friendly. Thank you!!

Bernard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Restia W. 
Évaluation :
4

There was a glitch in the system at a previous UHaul site. This is a better site for me.

Linda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward E. 
Évaluation :
5

Nothing to change. Everything fantastic

Carol D. 
Évaluation :
4

One guy was a jerk, but most were nice. Left door is very narrow.

Jamie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
5

Service was wonderful and quick

Brandon G. 
Évaluation :
5

By far the best service I've received from anyone location. Merci.

Dawain S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADEN L. 
Évaluation :
5

We also had to utilize road side assistance and they were awesome!!

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walt W. 
Évaluation :
5

No need to improve... everything was excellent!

Lorrine Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Q.  |  Premières impressions 
Évaluation :
5

Very clean facility and helpful staff.

Phillip H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray y.  |  Expérience générale 
Évaluation :
1

I reserved a $30trailer that they did not have and had to rent a crappy truck and paid almost $100 just for gas and $100 for milage. I'm very pissed and this is the 2nd time it's happened.

Neil L. 
Évaluation :
5

Great folks, easy to work with

Walter H.  |  Premières impressions 
Évaluation :
5

I think her name was Am. She was courteous. She smile and showed a happy face. Things went well I'll use that location again. Thank you uhaul.

Frederick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augustine R. 
Évaluation :
5

Excellent service à la clientèle.

MANUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B.  |  Expérience générale 
Évaluation :
5

I forgot the woman name who checked me in and set me up with my storage, and van but she hit every customer service point. She was a short woman.

DAndre H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY E. 
Évaluation :
5

Everything went perfectly! Excellent service!! Will be renting again in April. Thank you!

GLEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittanie P.  |  Premières impressions 
Évaluation :
3

I created a reservation on the site, and reserved 2 packs of furniture pads. When I arrived, there were none in stock, and the worker didn't even bother to mention that they weren't in the truck, she just ignored the issue. When I found they were not there, I was sent to another location, only after continually pushing the issue. This entire process delayed me by over an hour. Nobody contacted me or did anything to address the inability to complete the reservation in advance.

ANDREW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SON VIET S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
5

Very good service thanks

JONUZ R. 
Évaluation :
5

The gentleman who assisted me in signing up was very helpful and took his time explaining how everything works. I left feeling confident in my choice in choosing U-Haul for storage. Merci.

JANET W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

Everything was great employees were awesone

DONNA C. 
Évaluation :
5

Overall, a wonderful experience! Amy was especially helpful, I had a horrible experience at another location which made me nervous when I needed to rent a van today. Amy made the process so easy and went above and beyond to help me feel more comfortable. I will not be going anywhere else in the future, I highly recommend this location!

Kyrie P. 
Évaluation :
5

Customer service was great! Will definitely come back to this location.

MARCO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLEC L. 
Évaluation :
5

Amy is awesome, she helped with everything and went out of her way to ensure that I was happy and satisfied. There are not enough positive adjectives in the dictionary that I could use to share my experience dealing with Amy and Leo over the past 8 months. Awesome, awesome team, I will miss both of them dearly.

Francis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alma t.  |  Premières impressions 
Évaluation :
5

Friendly staff, clean location, Hassel free transaction

TUSHAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW V. 
Évaluation :
5

The return process using my phone took 3 times over and over to go through the same steps, having to take all of the pictures again and again, and select the same answers again and again...it should be designed to save your progress you don't have to start over if it crashes, etc mid way through.

Joel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime P. 
Évaluation :
5

The guy at the Maple Shade location who helped me with my rental was very helpful, respectful and completely professional. When I go anywhere for service ect I treat everyone with respect bc to be honest I'm hoping for honesty and a good service in return... Earlier, I was at another location and the person there was anything but , and at one point rudely said he wasn't in the mood like I was intruding on his time . which led me to just go to another location .I helped him he got better but still , I was already uncomfortable The representatives when you call for reservations were the worst ....Atleast the day I called . I know it's hard to find good people being I'm self employed but corporate should definitely listen in on calls . I called 3 times hoping to get a rep who wasn't ignorant with no luck .I won't be calling in the future I will go personally to a location rather enduring the rudeness. I am not a sensitive man with thin skin . They fail in simple kindness an customer service. They seemed to not care . You feel powerless and at their mercy . The reps should be Kindly reminded weekly their calls are definitely listened to everyday even if there not to keep them on their toes . It's easy .the customer is not always rite that's for sure but it's business. Again , the person I delt with in Maple Shade made it easy like it is and supposed to be . After leaving the other location and the 3 phone calls I felt I won the lottery. Customer service 101 at Maple Shade . Telling that man he received such high compliments will make him even better . It works ! Example : take a bad kid an make him feel special and he'll be reluctant to disappoint.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helene p.  |  Premières impressions 
Évaluation :
5

None.. service was excellent! Thanks

MARIA F. 
Évaluation :
5

There is no one in the office upon truck returned and no instruction were given to us until later through online check out that we can drop the key on a box in front of the office which is only a minor concern. Otherwise its a good service fron U-haul.

Don A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack F.  |  Expérience générale 
Évaluation :
5

The truck was warmed up and ready for me... excellent service. The app is not good for returning vehicle, the photo upload did not work.

EUGENE M. 
Évaluation :
5

Amy the store manager is the best!

JOSEPH M. 
Évaluation :
5

The staff was awesome very friendly

devon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
5

Nothing to complain about; wonderful and great staff. Kudos!

Muna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YULIMAR C.  |  Expérience générale 
Évaluation :
5

Amy is absolutely amazing! Hands down best uhaul employee I've ever dealt with!

Andrew W. 
Évaluation :
5

He was kind & Friendly, what a great experience 👏

MYRNA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanick V.  |  Expérience générale 
Évaluation :
3

I unpacked my unit in stages and always struggled to find carts. We'd have to go on a hunt for carts, often to no avail. When I commented to staff, they did not seem to care.

Amanda M.  |  Expérience générale 
Évaluation :
2

I tried calling the location on several occasions which is located on King's Highway , Maple Shade , N J. My call was rerouted to a gentleman in Ohio. He said he could secure my reservation and answered a few of my questions. He too ( Like the voicemail states ) assured me my first month's rent was free! Upon arrival, Amy listed stipulations for the free month concerning the truck.....I told the gentleman in the am I only needed the truck to transport several items 5 minutes away. Still guaranteed my first month would be free......Well , she refused to honor this. After this , she then said she had to secure my card in the amount of $ 100 when I used a debit card and the fee was $ 39 something, the rest would be credited back......MADE NO SENSE EITHER......We return the truck and a very lethargic girl is sitting very low to the ground texting on her phone. No friendliness or eye contact. This has been a horrible experience all the way around. Inside the building , the corners are dirty also....Cobwebs etc. Very unacceptable

michele t.  |  Premières impressions 
Évaluation :
1

I was misinformed that my truck was a different location than the storage unit! Crazy to have a $163 moving truck from$29 because on other side of town and $20 gas I put in....this is not god communication and no storage unit where truck was located????????????????????

KIM H.  |  Premières impressions 
Évaluation :
4

My unit is in an unmarked building next to your main building that has appropriate signs. I had to go in and the rep walked me all the way to the building. While I did sincerely appreciate her assistance, that was a bit too difficult. I guess the building is new. Secondly, although there is a security door with a code, a second entry is required just ten feet from the first one. Why? Thirdly, there was a totally unlocked door 75 feet away that any stranger could access. While I believe an alarm would sound if a unit was opened without a code being entered at the main door, what about someone who is more interested in vandalism?

DANIEL V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marta w.  |  Premières impressions 
Évaluation :
5

Very easy to move in and out. Amy was super helpful and always quick to answer questions and provide assistance.

Jessica G.  |  Expérience générale 
Évaluation :
5

Clean, well lit facility. Pleasant staff. Very good experience.

Stephen H.  |  Expérience générale 
Évaluation :
5

I appreciate everything great storage

Sabrina H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia b.  |  Expérience générale 
Évaluation :
5

Very clean and well maintained

Walter H.  |  Expérience générale 
Évaluation :
5

The gentleman who runs the office M-F During the day was extremely helpful, patient and kind .

annmarie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

All employees were great, friendly and very helpful. Great place highly recommend this place.

Susanne M.  |  Expérience générale 
Évaluation :
4

My entry key never worked. could only accesss during business hours

LISA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise s.  |  Premières impressions 
Évaluation :
1

Consistent failure to charge at times due even though on automatic payment and resulting fraudulent charging of late payment fees. Had to challenge each and every month. Staff are disinterested and incompetent.. Facility had no a/c and no lighting for a good portion of the hot summer months. Very poor experience and not to be repeated at this location.

RICHARD T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele D.  |  Premières impressions 
Évaluation :
5

The guy that helped me was very helpful explaining every thing I needed to know.

Carmen E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Premières impressions 
Évaluation :
5

Amy is awesome. She spent all the time that was needed in order to answer my questions and bring up some points that I did not think of. In addition she helped me with an issue that I was having with my pool water. There was another gentlemen there, who name escapes me, but between the two of them they made one of the more stressful time is my life (moving) more pleasant . Place is very clean, they are very helpful and take pride in their work. I thank them and commend them for that. Great job to the both of you, and if there were more folks out there like you, taking pride in your work and genuine concern for your fellow man the world would be a much nicer place to live. Merci

Francis S.  |  Premières impressions 
Évaluation :
1

Staff did not set me up for auto-bill when I registered despite my agreement when offered. Email rent reminders state "If you are set up on autopay your bill will automatically be paid." so I assumed no action was needed but a late fee was charged. Manager Amy Lucas was initially very responsive via email indicating "I will take care of this right away" 7/16 however my $45,89 credit was never received and follow-up emails on 8/8 went unanswered. I understand mistakes happen during enrollment but the lack of resolution is unacceptable.

Kristian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annmarie S.  |  Premières impressions 
Évaluation :
5

From move in to move out it was excellent!

Dina J O.  |  Expérience générale 
Évaluation :
1

I was very disappointed by the inconvenience of having gone to pick up my truck only at that time to find out that they did not have trucks for one-way journeys and that I would have to go to another facility that was 30 minutes away. I believe this solution was non-negotiable and unacceptable, however, having no choice, I did travel out of my way to pick up the truck. I wished they would have told me in advance so I could have made other arrangements.

FRANK M.  |  Expérience générale 
Évaluation :
3

Location of my unit was not accessible after the business (office) hours. There was no electronic key entry.

Mohan I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavelle H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna M.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and with a great smile. They also have great knowledge and customer service skills. I will recommend it to everyone.

rosa m c.  |  Expérience générale 
Évaluation :
4

Amy. Is exception…need more like her…she and staff are exceptional!…hands down!!!!!

Patricia W.  |  Premières impressions 
Évaluation :
5

Amy was great and helpful. Clean facility.

Andrea M.  |  Premières impressions 
Évaluation :
5

Amy Lucas was outstanding

maureen c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard v.  |  Expérience générale 
Évaluation :
5

I was in the store and Derrick was an amazing customer service rep - he went out of his way to show me the different sizes of the storage units, then he took me to the storage building. He was super friendly and had excellent customer service skills.

Joan W.  |  Premières impressions 
Évaluation :
5

Knowledgeable and friendly staff, great place! Merci.

Tim N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna M.  |  Premières impressions 
Évaluation :
3

Had a minor setback that the team resolved. Reserved my unit on July 8, 2021. When I went to secure the storage unit, I was told they had none available. The issue appears that the local store and the reservation online do not communicate with each other so well. Thankfully the local store was able secure a unit for me. But at what cost to the next customer?

mark b.  |  Premières impressions 
Évaluation :
5

Great facility.

Thelma Louise T.  |  Expérience générale 
Évaluation :
5

Merci

Judy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

Facility still in process of set up...would have liked to see more signage in the 2nd building

Christopher P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrid D.  |  Premières impressions 
Évaluation :
5

Ms. Amy was very friendly, took time to explain the process. She took me around and showed me what to do and answered any questions that I had. She was one of the most professional and friendly people I've encountered. I would highly recommend people to deal with this facility.

Rodney C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan c.  |  Premières impressions 
Évaluation :
5

Everything was great!

Nathan T.  |  Premières impressions 
Évaluation :
5

I have always been happy with this storage facility.

larry s.  |  Expérience générale 
Évaluation :
3

Facilities are clean, the people were nice. BIGGEST FLAW IS ACCESS HOURS. i spent 4 hours driving to my storage location, and upon arrival (10:30 pm) i cannot get the door to open. i call several times with no answer. i call the national line and i'm on hold for 30 more minutes. they tell me there's nothing they can do. i check my email, it CLEARLY STATES: "24 hour access to your belongings", but they lock the doors at 10??? what kind of madness is this…

Isaiah L.  |  Premières impressions 
Évaluation :
5

They were so friendly and everyone had such an awesome PERSONALITY

teri l.  |  Premières impressions 
Évaluation :
4

I haven't received my credit for unused time. This needs to be resolved. This is disappointing and I will be disputing the charges unless resolved. Thank You Joe 609-352-6584

Joe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL I.  |  Expérience générale 
Évaluation :
4

Not enough carts and dollies. also i saw a roach in my bin. it's not from me. So it must be from a neighboring unit!!! i don't have roaches in my house. and i don't want to bring any back.

LISA J.  |  Premières impressions 
Évaluation :
5

The girl who took care of us was extremely knowledgeable and efficient. She absolutely explained everything! Top-notch!

Melania P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina J O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadirah M.  |  Premières impressions 
Évaluation :
2

When we came to empty our units all of the carts were locked in another building. We needed to empty 2 10 x 10 units with no carts. We called for help an no one at the 800# would do anything to help. Half my help left because we had no carts to use. I was using a UHaul truck to move everything and the delay put me back a day and cost me time and money. I will never rent a storage unit from you again and I will tell others not to also!

David R.  |  Expérience générale 
Évaluation :
5

Your people could not have been any nicer or more helpful. Absolutely the best!

michael o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L.  |  Expérience générale 
Évaluation :
5

The staff at U-Haul were awesome! Had a small glitch at first which had nothing to do with the staff or facility and the gang there fixed it right away!!! Amy is awesome thanks for everything ! I like curry too just not in my storage unit lol

Norman S.  |  Expérience générale 
Évaluation :
5

Amy and her team are all great and do an excellent job, very friendly and helpful.

Maximo D.  |  Expérience générale 
Évaluation :
3

The new building is where my unit is located! Today I moved my stuff in. The building stinks inside! Smells moldy & dirty. Is there a water issue In the building? I will call the UHaul tomorrow! Merci

Shari B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theodore b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyton E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay J.  |  Premières impressions 
Évaluation :
5

Thank you I needed you uhaul

Shanique B.  |  Premières impressions 
Évaluation :
5

Derrick was amazing. I made a reservation online and some how my reservation went to another location. Derrick went above and beyond to help me out. He displayed outstanding customer service.

TERRY E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN C.  |  Premières impressions 
Évaluation :
4

I ran into one problem late, actually very late one evening after hours but all was taken care of after the fact...

JOSEPH M.  |  Expérience générale 
Évaluation :
5

The staff friendly and helpful.

Eunkyong S.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly. They opened a new facility now, which is clean and tidy. I would highly recommend this to anybody, it is great.

Jash S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohan I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNDRA M.  |  Premières impressions 
Évaluation :
3

It was very loud in the lobby. Many conversations going on amongst staff members. The young man checking me in was speaking with someone standing next to him and was distracted. He was distracted enough that he gave me the wrong storage unit and the manager notice when I called her for help because the map didn't match the actual floor plan. Mask sign is on the door to wear a mask but the staff either didn't have one on or it was hanging under their noses or under their chins. The building doesn't have a working computer system so the doors are just propped open all day. I understand the units are locked but security of the building is non existent! I was not walked out to the van to check it nor did he even tell me where it was or which one it was. I was told to try the key in them to see which one it opens. The manager was helpful when I did ask a question which I appreciated.

Dawn A P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALEEM D.  |  Premières impressions 
Évaluation :
5

Amy and the team there were just amazing! Will ONLY ever go there for all rental and storage needs in the future! Outstanding customer service!

eileen s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashidah G.  |  Expérience générale 
Évaluation :
3

It would be better if everyone had 24hr access with no additional fees. The ceiling height is not convenient either. The staff was great!! Thanks

Gloria S.  |  Premières impressions 
Évaluation :
5

Great experience by all the team especially Amy. Very helpful and the facility is super clean.

Maximo D.  |  Premières impressions 
Évaluation :
4

My phone encounters with the Manager Amy Lucas were pleasant, informative/thorough and efficient. Generally U-Haul of Maple Shade was very patient, accommodating and flexible during the unit selection process and processed unit transfer(s) as necessary (that ensured I obtained the appropriate unit size and pricing for my needs). However, in my encounters of other frontline staff workers I experienced lackadaisical personas and unprofessionalism: Individuals who were not as knowledgeable or thorough, an initial failure to request updated contact information to bring my profile current, and an attempt to dissuade my need for unit transfer on site (in the absence of Mgr Amy Lucas). Ultimately, all my concerns and the required system updates were addressed and rectified upon receipt of follow-up call from Manager Amy Lucas who ensured 100 % customer satisfaction!

Victoria D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail H.  |  Expérience générale 
Évaluation :
5

Wonderful experience. Staff was always available and helpful. Facility was very clean and well lit. Lots of space and directions if you needed help.

Farrah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carly H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorma S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHURTURNER G.  |  Premières impressions 
Évaluation :
5

Amy is an amazing manager and you can tell she takes pride in everything she does. I wouldn't recommend any other storage/rental location but Maple Shade to anyone else.

Amber F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard N.  |  Expérience générale 
Évaluation :
5

Omg cleanest rental facility I've ever been too. The manager was amazing. Very quick, very friendly, overall great experience.

Christine H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri C.  |  Expérience générale 
Évaluation :
5

Amy is the Best. She knew me by name each encounter & was above & beyond with customer service!!!

Darrell M.  |  Expérience générale 
Évaluation :
5

Very nice facility. Thank you

Elizabeth W.  |  Expérience générale 
Évaluation :
5

Amy is definitely the best. Professional kind respectful.

Nancy D.  |  Expérience générale 
Évaluation :
5

Amy is amazing. She had great recommendations and made me feel like she would make it work, no matter what I needed! Everyone on staff is nice and helpful. Highly recommend this UHaul.

Sherri C.  |  Premières impressions 
Évaluation :
5

Amy is a wonderful person. Very helpful and make sure you have everything you need.

Sakinah K.  |  Premières impressions 
Évaluation :
3

The garage doors have not worked properly one time that I've been there (probably 5-6 times so far). The staff is very friendly and helpful but having to find someone to open the doors each time is frustrating.

Sarah P.  |  Online Move In 
Évaluation :
5

I would definitely recommend the facility. The staff were very friendly, knowledgeable and professional. The facility is clean, easy to access and the prices on the units are reasonable. I had an excellent experience and would use their services again. On a side note, the prices on packing boxes, bubble wrap and tape are the best around.

Ann c.  |  Expérience générale 
Évaluation :
4

The floor wasn't clean when i got to my space

kevin y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael k.  |  Expérience générale 
Évaluation :
5

Storage unit was clean and carts were provided free to move my stuff easily. The manager and other personnel were friendly, courteous and very helpful. I would definitely recommend U-Haul to anyone needing secure storage.

Tom M.  |  Expérience générale 
Évaluation :
5

Amy was so attentive to what we needed, she gave us time to consider what would be the best option, she didn't make us feel pressured into getting a unit. The place was clean, it didn't have a stale smell as most place do! All in All is was the perfect fit! And an even better experience! Thank you Amy, YOU ROCK!

Alison M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiranjeeb K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony d.  |  Premières impressions 
Évaluation :
5

Friendly, courteous staff. Clean, well-lit building. Great drive-in access. Flat-bed carts available for use.

Tom M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etoria H.  |  Expérience générale 
Évaluation :
5

Amy and the young African American man treated me with total professionalism and respect. They were both very helpful and good-natured. Wonderful team at that Facility. I woumd highly recommend this facility .

Dionne G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barbara j.  |  Premières impressions 
Évaluation :
5

Fast, efficient, helpful, courteous.

charlotte d.  |  Premières impressions 
Évaluation :
5

I've had not great experiences at other U-haul facilities. The cleanliness and friendliness of this facility was enough to win me back as a customer.

Austin F.  |  Premières impressions 
Évaluation :
5

The staff is extremely knowledgeable and friendly. Facility is spotless with easy and convenient access. Will recommend to all my friends and family.

Ann c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david a.  |  Expérience générale 
Évaluation :
5

Nice job

Jay D P.  |  Expérience générale 
Évaluation :
5

Amy, the manager, was outstanding in her assistance to us! The facitlity is extremely clean. I highly recommend this location.

Natalie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C.  |  Expérience générale 
Évaluation :
5

Very Clean and we'll maintained facility with excellent professional customer service. All the employees from management to service reps and maintenance are all valuable assets to their respectively facility of employment . All employees are very professional in manner and respectable they all maintain a high standard in there respectable positions very thoroughly ....The Grounds are always well maintained and the employees are always on the move working assisting customers to the most highest standard . They all deserve a 5     and if someone was to ask me do I recommend them I for certainly would

Darrian R.  |  Premières impressions 
Évaluation :
5

Absolutely amazing experience. Amy is an amazing worker and definitely an asset to the facility. She was very helpful in getting my boyfriend set up for my truck even though I wasn't there. She was very sweet and professional. Even the stuff that inspected and took the car were helpful and kind.I just wish that payments were based on daily or at least weekly consumption, not monthly. So if I only use the storage two days I should get charged for two days or at least a week and not a whole month. But that's the only comment I have, great service overall. Thanks to Amy and her colleagues! - Summer 121 E Kings Hwy, Maple Shade Township, NJ 08052

amr m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorma S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Expérience générale 
Évaluation :
5

This is an awesome, awesome, awesome location! I love the drive-up garage feature, especially when making quick stops by my storage during rain/snow. The staff is very professional and helpful. Amy & her team are top notch!!! The facility is very well kept and never crowded.

kyna j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R.  |  Premières impressions 
Évaluation :
5

Great experience! Would highly recommend

christine r.  |  Expérience générale 
Évaluation :
2

We lost a family member and decided to use the free month to store his belongings, even took a larger unit because we thought it would be easier and it was only for a month. Covid came along and we were unable to get our stuff out in time. I immediately called and was told a manager would get back to me. She did not....long story short...no one locally would give any discount or break...even threatened by letter with a lien. Thumbs down.

Andrew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia b.  |  Premières impressions 
Évaluation :
5

From the manager to the staff service was excellent and joyful I was not in a great mood and the manager made laugh and cheer me right up, and the young man completed my day. The facility was excellent loved it clean right room temp. just overall a wonderful experience.

Jamie G.  |  Expérience générale 
Évaluation :
5

The Maple Shade facility was awesome. Always clean, always helpful and I would and have recommend to anyone.

Norma S.  |  Expérience générale 
Évaluation :
5

Convenient location and super easy process

Julie C.  |  Premières impressions 
Évaluation :
4

Great experience

Diana M.  |  Expérience générale 
Évaluation :
5

Amy was a pleasure to work with. She made the experience of renting a storage space easy and enjoyable.

Mark S.  |  Premières impressions 
Évaluation :
5

Storage facility is very clean and organized. Staff are kind and took care of my storage needs in a timely manner. I'd recommend this place to anyone if they need extra storage space in their house.

Vincent D.  |  Premières impressions 
Évaluation :
4

Was not happy about buying their $10 lock (company policy)!

Lynnette Y.  |  Premières impressions 
Évaluation :
5

Efficient. Accommodating. Always friendly and helpful.

Charles D.  |  Expérience générale 
Évaluation :
5

I had an emergency situation and the ladies there handled it with ease and care. I'm forever grateful for their help.

Ericka A.  |  Expérience générale 
Évaluation :
5

The stafff was friendly, helpful, and informative. I had a great experience. Merci.

Mark K.  |  Expérience générale 
Évaluation :
5

Facility was awesome. Amy did a wonderful job assisting.

Joseph D.  |  Expérience générale 
Évaluation :
4

Had a great experience at this facility. The staff was exceptionally accommodating, nice and always pleasant. I would highly recommend coming here for your storage needs. No complaints whatsoever.

Daphne D.  |  Expérience générale 
Évaluation :
5

Thank you so much for everything! I really enjoyed my experience with uhaul at this location!

liesel s.  |  Expérience générale 
Évaluation :
5

The employees were very helpful current home respectful thank you.

John P.  |  Premières impressions 
Évaluation :
5

Amy was excellent with explaining all of our options and making sure we understood everything.

patti r.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. Great experience!

STEPHEN P.  |  Premières impressions 
Évaluation :
5

Excellent

carolyn b.  |  Premières impressions 
Évaluation :
5

The rates was competitive and fair

lacinda c.  |  Premières impressions 
Évaluation :
5

Propre

Joseph H.  |  Expérience générale 
Évaluation :
3

Was helpful finding the right location unit.

Everald R.  |  Premières impressions 
Évaluation :
4

Really pleased with the service when I got onsite. Would have given 5 stars if i had a different cart available besides the mattress cart (made moving some couches challenging).

Patrick M.  |  Premières impressions 
Évaluation :
5

Any and the team were quick and efficient getting me set up with my unit

Joseph D.  |  Premières impressions 
Évaluation :
5

Amy was very patient, helpful & polite.

Sharion R.  |  Premières impressions 
Évaluation :
5

Beautiful facility!

Sarah K.  |  Premières impressions 
Évaluation :
5

The staff was wonderful and very helpful.

Norma S.  |  Premières impressions 
Évaluation :
5

I had a great experience renting a unit from this location. Customer service was amazing!

Mark L.  |  Expérience générale 
Évaluation :
5

Everyone I spoke to was respectful, helpful, and curteuous.

Joseph W.  |  Expérience générale 
Évaluation :
5

The service was beyond excellent with helpful and friendly staff. Convienent location. And clean facility. Price was high though.

Dorma S.  |  Expérience générale 
Évaluation :
5

The sales woman was extremely nice and helpful.

Lantier C.  |  Premières impressions 
Évaluation :
5

I had no problems checking in, making reservations, and checking out. Tiffany and Amy were very professional and helpful.

Olivia M.  |  Expérience générale 
Évaluation :
3

To anyone renting a storage unit from this Uhaul and you are buying a lock for your unit, their locks range from $5.-$10. You don't need to ourchase the most expensive one.

Marilyn R.  |  Expérience générale 
Évaluation :
5

Tiffany was very personable, and helpful. Made reservations and moving in simple and smooth. No complaints. Thank you Tiffany!

Olivia M.  |  Premières impressions 
Évaluation :
5

The customer service was great . Very pleasant staff .

Margret C.  |  Premières impressions 
Évaluation :
5

Needed to store things temporarily for 3 wk while in between apartments. Rented a uhaul truck and used one month of free storage. Everything was seamless. Staff was very friendly and helpful.

Kimberly S.  |  Expérience générale 
Évaluation :
5

Excellent service and customer service at facility.

Anna R.  |  Premières impressions 
Évaluation :
5

David and Tiffney are great!!! I been there since I moved from New Mexico to New Jersey now . I was very pleased now trying yo settle in more Thank-you again I will call and use the Truck when I hav

Diane H.  |  Expérience générale 
Évaluation :
5

Tiffany was very polite, helpful and efficient. Thanks very much!

Steven T.  |  Premières impressions 
Évaluation :
5

Excellent Service

Marina R.  |  Expérience générale 
Évaluation :
5

Not enough characters allowed for complete review, but the storage facility gets 5 star, call center automatically referred to gets 2 star, if that.

Donna W.  |  Premières impressions 
Évaluation :
5

I always have a good experience when I come to this location

Roscoe R.  |  Premières impressions 
Évaluation :
5

All I can say is wow! We had a fantastic experience with the Maple Shade Facility when we did our one-way rental from Philly. Everyone was very helpful and the storage was great!! Many thanks!

Jonathan Y.  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Wonderful team. Supportive and empathetic. They made my experience effortless. Tiffany an$ Travis are superb.

Marina R.  |  Premières impressions 
Évaluation :
5

I loved that I could access my unit at anytime. The facility was nice and I did not feel uncomfortable going alone at an off hour time.

Melissa e.  |  Expérience générale 
Évaluation :
5

The staff members are very helpful and friendly. The location is great - it's close to Rt. 38 and Rt. 70, a UPS store, Habitat for Humanity, and Honey Grow :)

Jean G.  |  Expérience générale 
Évaluation :
5

Easy account setup process, loved internal climate control versus an outside unit and the close out process was also seamless. Would use this location again if I ever had a storage need.

Kimberly H.  |  Expérience générale 
Évaluation :
4

Storage facility was excellent. Beware that if you need a trailer it may not end up being where they say it will be. Travis in Maple Shade helped me out big time in that situation.

Steve B.  |  Expérience générale 
Évaluation :
4

We ordered Uboxes to our residence during a renovation and were very pleased with the process.

Ken s.  |  Expérience générale 
Évaluation :
5

Just do what you are doing

William S.  |  Expérience générale 
Évaluation :
5

Manager Tiffany consistently provided a very friendly, caring, comfortable atmosphere & environment for my storage needs. I always had peace of mind knowing my personal belongings were safe.

Margo F.  |  Expérience générale 
Évaluation :
4

My experience was good because I never had to leave my house. I had my unit dropped off and picked up which made it very convenient. Easy to communicate with the driver if necessary.

Katelyn M.  |  Expérience générale 
Évaluation :
5

This facility was by far the cleanest and most professionally operated storage business that I have ever interfaced with. Great job to all your employees.

dave k.  |  Expérience générale 
Évaluation :
3

The major issue I have is the fact that I was charged for a full month when I had the unit for a week. For that reason alone I wouldn't recommend U-Haul to anyone or ever use them again.

Melissa D.  |  Expérience générale 
Évaluation :
5

I had a very good experience in keeping my belongings at this facility. I would definitely recommend if anyone was looking for storage.

Elaine L.  |  Expérience générale 
Évaluation :
5

Will use again if needed very clean and organized friendly service

Kevin B.  |  Expérience générale 
Évaluation :
5

Clean and very easy to deal with. Entire experience was great.

maria b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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