Customer Reviews for U-Haul Moving & Storage of Maple Shade

Évaluation :

5

He was kind & Friendly, what a great experience 👏

Évaluation :

3

I unpacked my unit in stages and always struggled to find carts. We'd have to go on a hunt for carts, often to no avail. When I commented to staff, they did not seem to care.

Évaluation :

2

I tried calling the location on several occasions which is located on King's Highway , Maple Shade , N J. My call was rerouted to a gentleman in Ohio. He said he could secure my reservation and answered a few of my questions. He too ( Like the voicemail states ) assured me my first month's rent was free! Upon arrival, Amy listed stipulations for the free month concerning the truck.....I told the gentleman in the am I only needed the truck to transport several items 5 minutes away. Still guaranteed my first month would be free......Well , she refused to honor this. After this , she then said she had to secure my card in the amount of $ 100 when I used a debit card and the fee was $ 39 something, the rest would be credited back......MADE NO SENSE EITHER......We return the truck and a very lethargic girl is sitting very low to the ground texting on her phone. No friendliness or eye contact. This has been a horrible experience all the way around. Inside the building , the corners are dirty also....Cobwebs etc. Very unacceptable

Évaluation :

1

I was misinformed that my truck was a different location than the storage unit! Crazy to have a $163 moving truck from$29 because on other side of town and $20 gas I put in....this is not god communication and no storage unit where truck was located????????????????????

Évaluation :

4

My unit is in an unmarked building next to your main building that has appropriate signs. I had to go in and the rep walked me all the way to the building. While I did sincerely appreciate her assistance, that was a bit too difficult. I guess the building is new. Secondly, although there is a security door with a code, a second entry is required just ten feet from the first one. Why? Thirdly, there was a totally unlocked door 75 feet away that any stranger could access. While I believe an alarm would sound if a unit was opened without a code being entered at the main door, what about someone who is more interested in vandalism?

Évaluation :

5

Very easy to move in and out. Amy was super helpful and always quick to answer questions and provide assistance.

Évaluation :

5

Clean, well lit facility. Pleasant staff. Very good experience.

Évaluation :

5

I appreciate everything great storage

Évaluation :

5

Very clean and well maintained

Évaluation :

5

The gentleman who runs the office M-F During the day was extremely helpful, patient and kind .

Évaluation :

5

All employees were great, friendly and very helpful. Great place highly recommend this place.

Évaluation :

5

The guy that helped me was very helpful explaining every thing I needed to know.

Évaluation :

5

Amy is awesome. She spent all the time that was needed in order to answer my questions and bring up some points that I did not think of. In addition she helped me with an issue that I was having with my pool water. There was another gentlemen there, who name escapes me, but between the two of them they made one of the more stressful time is my life (moving) more pleasant . Place is very clean, they are very helpful and take pride in their work. I thank them and commend them for that. Great job to the both of you, and if there were more folks out there like you, taking pride in your work and genuine concern for your fellow man the world would be a much nicer place to live. Merci

Évaluation :

4

Amy. Is exception…need more like her…she and staff are exceptional!…hands down!!!!!

Évaluation :

5

Amy was great and helpful. Clean facility.

Évaluation :

5

I was in the store and Derrick was an amazing customer service rep - he went out of his way to show me the different sizes of the storage units, then he took me to the storage building. He was super friendly and had excellent customer service skills.

Évaluation :

3

Had a minor setback that the team resolved. Reserved my unit on July 8, 2021. When I went to secure the storage unit, I was told they had none available. The issue appears that the local store and the reservation online do not communicate with each other so well. Thankfully the local store was able secure a unit for me. But at what cost to the next customer?

Évaluation :

4

Facility still in process of set up...would have liked to see more signage in the 2nd building

Évaluation :

5

Ms. Amy was very friendly, took time to explain the process. She took me around and showed me what to do and answered any questions that I had. She was one of the most professional and friendly people I've encountered. I would highly recommend people to deal with this facility.

Évaluation :

5

Everything was great!

Évaluation :

5

They were so friendly and everyone had such an awesome PERSONALITY

Évaluation :

5

The girl who took care of us was extremely knowledgeable and efficient. She absolutely explained everything! Top-notch!

Évaluation :

5

Your people could not have been any nicer or more helpful. Absolutely the best!

Évaluation :

3

The new building is where my unit is located! Today I moved my stuff in. The building stinks inside! Smells moldy & dirty. Is there a water issue In the building? I will call the UHaul tomorrow! Merci

Évaluation :

5

Thank you I needed you uhaul

Évaluation :

5

The staff was very helpful and friendly. They opened a new facility now, which is clean and tidy. I would highly recommend this to anybody, it is great.

Évaluation :

4

My phone encounters with the Manager Amy Lucas were pleasant, informative/thorough and efficient. Generally U-Haul of Maple Shade was very patient, accommodating and flexible during the unit selection process and processed unit transfer(s) as necessary (that ensured I obtained the appropriate unit size and pricing for my needs). However, in my encounters of other frontline staff workers I experienced lackadaisical personas and unprofessionalism: Individuals who were not as knowledgeable or thorough, an initial failure to request updated contact information to bring my profile current, and an attempt to dissuade my need for unit transfer on site (in the absence of Mgr Amy Lucas). Ultimately, all my concerns and the required system updates were addressed and rectified upon receipt of follow-up call from Manager Amy Lucas who ensured 100 % customer satisfaction!

Évaluation :

5

Omg cleanest rental facility I've ever been too. The manager was amazing. Very quick, very friendly, overall great experience.

Évaluation :

5

Amy is a wonderful person. Very helpful and make sure you have everything you need.

Évaluation :

5

Amy was so attentive to what we needed, she gave us time to consider what would be the best option, she didn't make us feel pressured into getting a unit. The place was clean, it didn't have a stale smell as most place do! All in All is was the perfect fit! And an even better experience! Thank you Amy, YOU ROCK!

Évaluation :

5

Fast, efficient, helpful, courteous.

Évaluation :

5

Very Clean and we'll maintained facility with excellent professional customer service. All the employees from management to service reps and maintenance are all valuable assets to their respectively facility of employment . All employees are very professional in manner and respectable they all maintain a high standard in there respectable positions very thoroughly ....The Grounds are always well maintained and the employees are always on the move working assisting customers to the most highest standard . They all deserve a 5     and if someone was to ask me do I recommend them I for certainly would

Évaluation :

5

Amy was a pleasure to work with. She made the experience of renting a storage space easy and enjoyable.

Évaluation :

5

Storage facility is very clean and organized. Staff are kind and took care of my storage needs in a timely manner. I'd recommend this place to anyone if they need extra storage space in their house.

Évaluation :

4

Was not happy about buying their $10 lock (company policy)!

Évaluation :

5

The employees were very helpful current home respectful thank you.

Évaluation :

5

Excellent

Évaluation :

5

Beautiful facility!

Évaluation :

5

The sales woman was extremely nice and helpful.