Customer Reviews for U-Haul Moving & Storage of Maple Shade

1 874 évaluations

121 E Kings Hwy   Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

(856) 316-4451

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(856) 316-4451

121 E Kings Hwy
Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything went wel

Eric H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn R. 
Évaluation :
5

Had to refill an almost empty tank. Cost me an extra $40 considering i only drove about 25 miles.

David K. 
Évaluation :
1

The female Emily was very short and rude I didn't feel welcome either picking up and dropping off the rental.

Frederick L. 
Évaluation :
5

At this location Amy was exceptionally knowledgeable, friendly and attentive to my rental requirements and went above and beyond. She made sure that what I was picking up would fit through the opening on my trailer which I didn't even think of since I only considered the trailer width and that would have been a real headache. It really shows that she's experienced and cares about the needs of her customers. Keep up the great work and let Amy be example to others in your company who in my past rental did a good job but my experience with Amy at this location was excellent. Merci!

Esteban E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Customer Service is great! Amy is very helpful!!

GAIL C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sydney S. 
Évaluation :
5

Nice service and good price to rent a truck to moved

HASSAN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ian C. 
Évaluation :
5

Great people great place.

Janice S.  |  Expérience générale 
Évaluation :
5

Nothing everything was great. Perfect service.

Rhonda C. 
Évaluation :
5

Amy Lucas and her staff were the best. Always kind and very helpful.

Rhonda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akkem B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ismael M. 
Évaluation :
5

Amy is the BEST! So friendly and very helpful!

michele t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
1

Complete rip off!

Jennifer V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rochelle a.  |  Expérience générale 
Évaluation :
5

Professional, courteous and personable.

SHAUN M.  |  Premières impressions 
Évaluation :
5

Amy was terrific and was a great help during this most stressful time. Thank you so much!!

albert L. 
Évaluation :
5

uhaul service rep called and made changes in my rental that gave equipment better suited for what I was doing; Pick up agent was efficient and personable,

Donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique b.  |  Expérience générale 
Évaluation :
5

Amy is such a knowledgeable and friendly manager!!! I would NEVER go anywhere else. She really cares about the business and the people.

michele t.  |  Expérience générale 
Évaluation :
2

The woman who checked me in couldn't look at me and her customer service was horrible. She handed me the keys and said truck was in the back with no directions. The other man who was there helped me out and was very pleasant. Great location for me

William H. 
Évaluation :
5

This location is undoubtly best uhaul store I"ve ever been too. The customer service is an A+, storage units are clean, trucks are in good conditions and location is great! I would recommend this location anytime. Shout out to the greatest manager, Amy.

Dorma S. 
Évaluation :
5

Customer service was great! Due to miscommunication with the reservation, I was charged for more miles. I was only supposed to use 10 miles and ended up using almost 30. The representative told me he would put a note in the system to fix the charge but that did not go through so I was charged for the full amount of miles.

Rebecca B. 
Évaluation :
5

Amy the manager is great!

Robert S. 
Évaluation :
5

Ac not working again Truck needs front end work

DANIEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emmanuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herschel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyla C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dharmik V.  |  Expérience générale 
Évaluation :
4

The only shortcoming of this facility was likely the main U Haul Billing office; although we had auto payment, we received a late notice every month. The staff at the Maple Shade, NJ location is great.

john THOMAS C.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

david M. 
Évaluation :
2

Long line when arrived to pickup truck. Took way too much time , before I was done in office. The truck was old and beat, should have rejected it but the line was so long in the office.. Last time I will ever rent another U Haul. This is not the first time I have had problems with U Haul rentals. But it will be the last!!!

DONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphneren P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen W.  |  Online Move In 
Évaluation :
4

The truck I used needs to be worked on atleast fluid changed. No complaints overall.

Stephen M. 
Évaluation :
3

Pickup was great. Drop off employee didn't want bothered. Didn't want to answer questions I had. Didnt want to process bill for my total due said she would get to it later and email me. Very unprofessional felt like I was bother her. It's a shame for the other workers who did an excellent good when I picked up the truck that morning

Bill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

The mgr. Amy is a great representative for the company

Stewart A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

The woman who runs this location is awesome.

David C. 
Évaluation :
5

Staff are very professional and helpful.

Alfred G. 
Évaluation :
5

Make sure half of the gas tank is filled so the next person don't have to fill it as much.

Terri K. 
Évaluation :
5

Amy and her staff continue to be amazing! This is our second time using this facility and the staff an property are top notch!

LISA K.  |  Premières impressions 
Évaluation :
5

Very nice manager. She was friendly and helpful!

Cheryl Z. 
Évaluation :
5

Amy was amazing and very helpful. This facility was very welcoming and easy to use. Will definitely continue to use this as my "go to" facility.

Jason D.  |  Online Move In 
Évaluation :
5

This place was great and the owner Amy was amazing. She was very helpful, friendly, funny and kept things lively! Def will continue to use this facility over other local ones even though it's out of my way!

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mollie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRNA C.  |  Expérience générale 
Évaluation :
5

Nothing. The vehicle was there when I showed up and the folks behind the counter were very friendly.

Howard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold f.  |  Expérience générale 
Évaluation :
2

The young lady at the front desk was not very friendly and it seem as though she didn't want to be there working. She was on her phone and very dismissive. Probably will not return to this location again

WILLIAM H. 
Évaluation :
1

The employee who helped me check in for my reservation seemed to be having a bad day? When I went in to the store she was not inside and after several minutes of waiting she returned audibly sighing. When I asked if I could exchange some sofa covers (I couldn't find my receipt) and purchase a mattress cover she told me that was simply not possible that even for exchanges a receipt is required. I had also asked if she could put another driver on my reservation (because when I rented a truck the previous week in Philadelphia, the staff there had done this) she said, "its on the reservation - you can do it yourself". Finally, when she handed me the key and dismissed me, I had asked where/which truck was mine (the week prior the staff and brought the truck to me, and i heard them giving directions to other customers as to where their truck was parked) she said, "match the key tag to the truck". She was the least helpful for quite literally each thing I attempted to complete at the store besides giving me the key.

Jacquelyn M. 
Évaluation :
5

Outstanding service. The staff understands your needs and your stress. Great Team.

teresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon H. 
Évaluation :
5

We was rented a truck that had a battery that was bad. I was stuck in Medford for three hours because it wouldn't start. Road side assistance helped but told me the tow truck guy was bringing a new battery. And he didn't. Thankfully he was able to jump in so I can't get back home . I want my money back

yvette D. 
Évaluation :
5

was my first time towing the trailer. It was great. Stable and easy to maneuver. U-Haul also installed the hitch on my SUV. Highly recommend P.S. Price is right too

Kosta K. 
Évaluation :
3

Have more kind, personable and friendly employees

Marlene S. 
Évaluation :
2

More physical interaction with the customer representative Having the rental available in the front of the store would have exhibited more professional courteously. We had to walk to the rear of the facility, the inspection was done w/o the customer rep via mobile phone. Same thing upon return of vehicle, the representative NEVER left his chair. The receipt could have been printed and given to me in person instead I had to receive it via e-mail. The location is good! The personnel needs customer teaching!

Loretta B. 
Évaluation :
2

We ordered a 26' truck but was told the person who rented it before me had not brought it back yet so i was asked to take a 20' truck. I had two storage units to clean out so this size was not good. I had to fill the truck with all the things that could not be taken by car. I had a friend with a truck take the remainder of my things the next day and I am thankful they did it because I would have to order another truck for that second storage unit.

Ramsey S. 
Évaluation :
4

Your representative at this location was polite efficient and went the extra mile to accommodate my family for our move.

Tory I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

This location is great, no needed for improvements.

Justine L. 
Évaluation :
3

Nice people and place but they charge too much money

Juan J. 
Évaluation :
4

When I initially called from the Cinnaminson store to reserve the van - the woman representative was outstanding. Very personable and knowledgeable. When I picked up the van, the woman who processed the transaction could have used and infusion from the first woman. Could have been more friendly. The woman I spoke to when I returned the vehicle was pleasant. Overall the vehicle was fine however the driver side door required some effort for it to close completely. My overall assessment of the U haul business Cinnaminson store experience was very good. Only used for supplies. I probably dealt with four or five reps over several visits - all were friendly and helpful. They had no 17' vans for the day I needed. Maple Shade store - above average. As a former small business owner I hope this was helpful and your able to use it to enhance the business.

jim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
5

Pick up and drop off were both excelent experiences with different staff.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel O. 
Évaluation :
5

Helpful, friendly staff. Truck rental at aame site very convenient, and the reason why we chose.

Binez K.  |  Premières impressions 
Évaluation :
3

the wait to pick up the truck was excessive.... over 30 mins. one staff member was tied up with a difficult customer while the other pretended to be busy avoiding helping customers (they eventually helped me once they were done taking trash out and "cleaning". there needs to be more staffing when this location opens on weekends

EDWARD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
2

Air conditioning did not work in unit. We mentioned the issue to staff when we dropped off the UHaul and she was extremely rude and didn't care about the issue although we are in the middle of a heat wave. Extremely unprofessional and she appeared to be under the influence of CDS.

Steven C. 
Évaluation :
5

Excellent customer service- Great Pricing! Good first experience.

michelle B. 
Évaluation :
5

Friendly staff and nice facility.

JACOB S.  |  Premières impressions 
Évaluation :
5

Great staff!

Carlton J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
5

I wish every item to be listed on the list and explain to me how much for each charge.

Wai Kin C. 
Évaluation :
5

N.D.

Jesse B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anwar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian Y. 
Évaluation :
5

Great service

teresa m.  |  Premières impressions 
Évaluation :
4

The attendant in the evening was rude and could not be bothered with assisting my daughter with answering questions.

PETER S.  |  Expérience générale 
Évaluation :
1

I would like to start by saying I am never the one to write a review but my experience today at the Maple Shade NJ location was truly horrific. I completed/sign up for the rental through the app to insure that pickup would run smoothly but it was far from that. I am very tech savvy and normally opt to use the app service option but the app was not working on either my personal or work cell for the first 20 minutes. After finally contecting and finding my vechial I was alerted that I needed to enter the store to pick up the keys after I opted for contactless pick up. My pick up time was 4:30pm which is before this location closed but the door was locked. I had to knock until someone came to greet me at the door. She seemed to have no idea what was going on and an INSANELY loud alarm was going off the entire time. I finally asked what that alarm was and she said that goes off when people enter the storage units without a key, not sure what that even means. I also prepared for a ton of equipment yet the uhaul was not loaded and I wind up not getting everything I paid for. To top it all off the uhaul was dirty and had trash up front. It sounds like it is going to take off like an airplane. The door is rusted and you need two people to pull it down to lock it in place. I would also like to note the uhaul had less than a quarter tank. I have never been so stressed and disappointed with a service in my life. I would like to be reimbursed for the equipment that was not in my truck. I will no longer be taking this truck the 60 miles I originally noted and will be going 15 miles tops. If someone could please contact me as soon as possible. I will be dropping the truck off in the late morning.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette Y.  |  Expérience générale 
Évaluation :
4

I currently rent two storage units at this location AND rent trucks once a month (on average). When I was in to pick up a truck on Monday, July 11, I was ambushed with an 'E-Alert' which said I owed money for an insurance claim. 1. While there seems to be no problem emailing me invoices for my two storage units every month, for some reason this information about me owing money was not emailed to me. 2. I was dropped off figuring I was just picking up my rental truck and leaving, but instead had to spend 30+ minutes on the phone, first with a U-Haul representative, and then with an insurance claim representative. So I couldn't cancel the reservation as I had no way of leaving the U-Haul location. 3. I had people waiting for me at the location where I was picking up things for these 30+ minutes. 4. A simple phone call, to either of the phone numbers on my record in your system, could have alerted me to either: 4a. You couldn't reach me by email or 4b. To tell me of the problem when I could deal with it when I didn't have others inconvenience waiting for me. 5. By having to pay for this claim over the phone, in order to 'unlock' my reservation, AND to get to my waiting volunteers, I was not able to question or fight the claim charges. Overall, I was very upset and not pleased with the way a U-Haul long-term rental unit customer AND very frequent truck renter was treated, Please have someone call me to discuss. Thanks! Mark Mark Morgan, Founding Producing Artistic Director Moorestown Theater Company 5 West Main Street, Moorestown, NJ 08057 Work: 856 / 778-8357 Cell: 609 / 922-2506

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rowan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Amy, who is the manager, was so good to work with. She was always available to speak with and would immediately follow up on any questions or concerns we had. She encouraged us to use UHaul if we needed to move anything and offered us to return at any time if we needed storage. I would highly recommend that facility to anyone.

Rodney C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Essence F. 
Évaluation :
5

I used this U-Haul store 3 times in the past 6 weeks and every time the staff was helpful and so nice and the trucks were clean and easy to use, I would definitely recommend to friends and family.

Felicia Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean R.  |  Premières impressions 
Évaluation :
5

Amy was very nice and hellpful.

KATHLEEN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnell L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
4

The staff was professional and kind.

Rodney C. 
Évaluation :
5

Excellent staff and service! Thank you! Carlton Jackson

Carlton J. 
Évaluation :
4

Price is too high. Went twenty miles and used it for two hours and it cost me $90 for the rental and $10 for gas. You should consider lowering for price based on time/mileage. So much for your advertisement of $19 a day!

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

earl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigina S.  |  Expérience générale 
Évaluation :
4

The staff that that I greeted upon arrival could have been more helpful. I became very agitated that none of the people at the desk were willing to get up and show me where my unit was. They just pointed, go that way and gestured with their hand. At that juncture, employee Derrick came into the store, I asked him if he could help. He walked me to the storage area, showed me my specific unit and demonstrated per the pen pad how to access entry. I think that it would be helpful that personnel understand that first impressions are lasting ones. The first person the customer meets and their willingness to assist is usually the most memorable of the experience. Overall, I would definitely use Maple shade's U-Haul business! Hats off again to Derrick. Sincerely, Sherri Salmon

Sherri S.  |  Premières impressions 
Évaluation :
5

Everything was fantastic. I had to get the truck for 1 more day and when I called it was a pleasant experience. Self checkout was also great. Merci

JOSE P. 
Évaluation :
4

Amy was delightful professional and very helpful I would have liked lighting in the storage unit

Paul M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

everyone that we talked to were very helpful and knowledgeable and generally the nicest people we came across while in NJ.

mary D. 
Évaluation :
5

Everything was great - costs were a little high

Joan W.  |  Expérience générale 
Évaluation :
5

Excellent experience all around!! Spoke to two people in store and one at off hours reservations office to set up rental. All were helpful, pleasant and professional. Talked to guys in shop when we checked out the van and nice woman when we checked back in. Again, helpful pleasant and professional. And vehicle was clean and well maintained and cost was reasonable. You exceeded my expectations--reat all around!!

Stephen M. 
Évaluation :
5

Everything went smoothly.

Ilene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
3

Our unit was in the annex. The overall appearance because of the floors seemed dirty. An epoxy coating, or at least a coat of floor paint would help a lot. There sometimes were no carts available, even scouring the building. This made things difficult. Overall, the staff was friendly - especially the manager Amy. But there is one employee in particular who seemed a bit zoned out.

linda c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
3

I paid for my storage for a month and left 2wks before my payment date and they didnt prorate me for the 2wks. Talking about we don't do contracts but yall had me sign a contract to get the storage.

Suleika S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALEEM D.  |  Expérience générale 
Évaluation :
5

The associate was excellent.

Ronni Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbilynn L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David w.  |  Premières impressions 
Évaluation :
4

There was a glitch in the system at a previous UHaul site. This is a better site for me.

Linda S.  |  Premières impressions 
Évaluation :
4

One guy was a jerk, but most were nice. Left door is very narrow.

Jamie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Q.  |  Premières impressions 
Évaluation :
5

Very clean facility and helpful staff.

Phillip H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray y.  |  Expérience générale 
Évaluation :
5

Great folks, easy to work with

Walter H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B.  |  Expérience générale 
Évaluation :
5

I forgot the woman name who checked me in and set me up with my storage, and van but she hit every customer service point. She was a short woman.

DAndre H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittanie P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
5

The gentleman who assisted me in signing up was very helpful and took his time explaining how everything works. I left feeling confident in my choice in choosing U-Haul for storage. Merci.

JANET W.  |  Premières impressions 
Évaluation :
5

Amy is awesome, she helped with everything and went out of her way to ensure that I was happy and satisfied. There are not enough positive adjectives in the dictionary that I could use to share my experience dealing with Amy and Leo over the past 8 months. Awesome, awesome team, I will miss both of them dearly.

Francis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alma t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helene p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
5

Nothing to complain about; wonderful and great staff. Kudos!

Muna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YULIMAR C.  |  Expérience générale 
Évaluation :
5

He was kind & Friendly, what a great experience 👏

MYRNA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanick V.  |  Expérience générale 
Évaluation :
3

I unpacked my unit in stages and always struggled to find carts. We'd have to go on a hunt for carts, often to no avail. When I commented to staff, they did not seem to care.

Amanda M.  |  Expérience générale 
Évaluation :
2

I tried calling the location on several occasions which is located on King's Highway , Maple Shade , N J. My call was rerouted to a gentleman in Ohio. He said he could secure my reservation and answered a few of my questions. He too ( Like the voicemail states ) assured me my first month's rent was free! Upon arrival, Amy listed stipulations for the free month concerning the truck.....I told the gentleman in the am I only needed the truck to transport several items 5 minutes away. Still guaranteed my first month would be free......Well , she refused to honor this. After this , she then said she had to secure my card in the amount of $ 100 when I used a debit card and the fee was $ 39 something, the rest would be credited back......MADE NO SENSE EITHER......We return the truck and a very lethargic girl is sitting very low to the ground texting on her phone. No friendliness or eye contact. This has been a horrible experience all the way around. Inside the building , the corners are dirty also....Cobwebs etc. Very unacceptable

michele t.  |  Premières impressions 
Évaluation :
1

I was misinformed that my truck was a different location than the storage unit! Crazy to have a $163 moving truck from$29 because on other side of town and $20 gas I put in....this is not god communication and no storage unit where truck was located????????????????????

KIM H.  |  Premières impressions 
Évaluation :
4

My unit is in an unmarked building next to your main building that has appropriate signs. I had to go in and the rep walked me all the way to the building. While I did sincerely appreciate her assistance, that was a bit too difficult. I guess the building is new. Secondly, although there is a security door with a code, a second entry is required just ten feet from the first one. Why? Thirdly, there was a totally unlocked door 75 feet away that any stranger could access. While I believe an alarm would sound if a unit was opened without a code being entered at the main door, what about someone who is more interested in vandalism?

DANIEL V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marta w.  |  Premières impressions 
Évaluation :
5

Very easy to move in and out. Amy was super helpful and always quick to answer questions and provide assistance.

Jessica G.  |  Expérience générale 
Évaluation :
5

Clean, well lit facility. Pleasant staff. Very good experience.

Stephen H.  |  Expérience générale 
Évaluation :
5

I appreciate everything great storage

Sabrina H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julia b.  |  Expérience générale 
Évaluation :
5

Very clean and well maintained

Walter H.  |  Expérience générale 
Évaluation :
5

The gentleman who runs the office M-F During the day was extremely helpful, patient and kind .

annmarie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

All employees were great, friendly and very helpful. Great place highly recommend this place.

Susanne M.  |  Expérience générale 
Évaluation :
4

My entry key never worked. could only accesss during business hours

LISA J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise s.  |  Premières impressions 
Évaluation :
1

Consistent failure to charge at times due even though on automatic payment and resulting fraudulent charging of late payment fees. Had to challenge each and every month. Staff are disinterested and incompetent.. Facility had no a/c and no lighting for a good portion of the hot summer months. Very poor experience and not to be repeated at this location.

RICHARD T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele D.  |  Premières impressions 
Évaluation :
5

The guy that helped me was very helpful explaining every thing I needed to know.

Carmen E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Premières impressions 
Évaluation :
5

Amy is awesome. She spent all the time that was needed in order to answer my questions and bring up some points that I did not think of. In addition she helped me with an issue that I was having with my pool water. There was another gentlemen there, who name escapes me, but between the two of them they made one of the more stressful time is my life (moving) more pleasant . Place is very clean, they are very helpful and take pride in their work. I thank them and commend them for that. Great job to the both of you, and if there were more folks out there like you, taking pride in your work and genuine concern for your fellow man the world would be a much nicer place to live. Merci

Francis S.  |  Premières impressions 
Évaluation :
1

Staff did not set me up for auto-bill when I registered despite my agreement when offered. Email rent reminders state "If you are set up on autopay your bill will automatically be paid." so I assumed no action was needed but a late fee was charged. Manager Amy Lucas was initially very responsive via email indicating "I will take care of this right away" 7/16 however my $45,89 credit was never received and follow-up emails on 8/8 went unanswered. I understand mistakes happen during enrollment but the lack of resolution is unacceptable.

Kristian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annmarie S.  |  Premières impressions 
Évaluation :
5

From move in to move out it was excellent!

Dina J O.  |  Expérience générale 
Évaluation :
1

I was very disappointed by the inconvenience of having gone to pick up my truck only at that time to find out that they did not have trucks for one-way journeys and that I would have to go to another facility that was 30 minutes away. I believe this solution was non-negotiable and unacceptable, however, having no choice, I did travel out of my way to pick up the truck. I wished they would have told me in advance so I could have made other arrangements.

FRANK M.  |  Expérience générale 
Évaluation :
3

Location of my unit was not accessible after the business (office) hours. There was no electronic key entry.

Mohan I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavelle H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna M.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and with a great smile. They also have great knowledge and customer service skills. I will recommend it to everyone.

rosa m c.  |  Expérience générale 
Évaluation :
4

Amy. Is exception…need more like her…she and staff are exceptional!…hands down!!!!!

Patricia W.  |  Premières impressions 
Évaluation :
5

Amy was great and helpful. Clean facility.

Andrea M.  |  Premières impressions 
Évaluation :
5

Amy Lucas was outstanding

maureen c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard v.  |  Expérience générale 
Évaluation :
5

I was in the store and Derrick was an amazing customer service rep - he went out of his way to show me the different sizes of the storage units, then he took me to the storage building. He was super friendly and had excellent customer service skills.

Joan W.  |  Premières impressions 
Évaluation :
5

Knowledgeable and friendly staff, great place! Merci.

Tim N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna M.  |  Premières impressions 
Évaluation :
3

Had a minor setback that the team resolved. Reserved my unit on July 8, 2021. When I went to secure the storage unit, I was told they had none available. The issue appears that the local store and the reservation online do not communicate with each other so well. Thankfully the local store was able secure a unit for me. But at what cost to the next customer?

mark b.  |  Premières impressions 
Évaluation :
5

Great facility.

Thelma Louise T.  |  Expérience générale 
Évaluation :
5

Merci

Judy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

Facility still in process of set up...would have liked to see more signage in the 2nd building

Christopher P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrid D.  |  Premières impressions 
Évaluation :
5

Ms. Amy was very friendly, took time to explain the process. She took me around and showed me what to do and answered any questions that I had. She was one of the most professional and friendly people I've encountered. I would highly recommend people to deal with this facility.

Rodney C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan c.  |  Premières impressions 
Évaluation :
5

Everything was great!

Nathan T.  |  Premières impressions 
Évaluation :
5

I have always been happy with this storage facility.

larry s.  |  Expérience générale 
Évaluation :
3

Facilities are clean, the people were nice. BIGGEST FLAW IS ACCESS HOURS. i spent 4 hours driving to my storage location, and upon arrival (10:30 pm) i cannot get the door to open. i call several times with no answer. i call the national line and i'm on hold for 30 more minutes. they tell me there's nothing they can do. i check my email, it CLEARLY STATES: "24 hour access to your belongings", but they lock the doors at 10??? what kind of madness is this…

Isaiah L.  |  Premières impressions 
Évaluation :
5

They were so friendly and everyone had such an awesome PERSONALITY

teri l.  |  Premières impressions 
Évaluation :
4

I haven't received my credit for unused time. This needs to be resolved. This is disappointing and I will be disputing the charges unless resolved. Thank You Joe 609-352-6584

Joe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL I.  |  Expérience générale 
Évaluation :
4

Not enough carts and dollies. also i saw a roach in my bin. it's not from me. So it must be from a neighboring unit!!! i don't have roaches in my house. and i don't want to bring any back.

LISA J.  |  Premières impressions 
Évaluation :
5

The girl who took care of us was extremely knowledgeable and efficient. She absolutely explained everything! Top-notch!

Melania P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina J O.  |  Premières impressions 
Évaluation :