Customer Reviews for U-Haul Moving & Storage of Markham

Évaluation :

3

Notify customer if additional equipment which was ordered on line, is not available. I ordered a furniture dolly with the truck rental and it was not available at pick up. It would help to know that prior to pick up. Poor customer service at desk.

Évaluation :

5

Please have more one way vehicles. Every vehicle was in town and I had to rent a 15 foot truck for just a bedroom set. The staff was helpful as could be but this was a terrible inconvenience

Évaluation :

5

Fast& friendly.

Évaluation :

5

Thank you a million

Évaluation :

1

We brought the van back she said the scratches on there we had did when they was already on there

Évaluation :

5

Everything was just perfect. I loved the online reservation process and the staff was kind and extremely helpful. I will definitely be back when I move again!

Évaluation :

2

Workers should be more polite. No one answers the phone when you call.

Évaluation :

2

Hello. I'm reaching out to you today concerning contract 267809956 where I rented a truck on June 10, 2021 to be returned by 6:45pm June 11, 2021. I have a couple of concerns and am unhappy in a few areas. First I am a senior citizen who lives alone and moved due to needing to downsize and cut living expenses.  Due to my help being four (4) hours late arriving because of personal problems of their own we were late getting the truck loaded and by the time it was loaded it was rush hour on Friday. I called the rental office to explain the situation and stated that I would be late returning the truck but would return it the same night and would try to get there by closing time. The woman that took the call said she would put down that I would be there by 8pm or maybe it would be after hours. She also said that the system was charging me for another day but she would transfer me to customer service to see if they could waive the extra charge. After being on hold waiting for about 30 minutes for the rental office I was transferred to customer service where I waited around another 45 minutes. Customer service informed me that she couldn't waive the fee and that I would have to pay for an additional 24 hours. I let her know that if I was going to be charged for another full day then I would just take my time and keep the truck the full 24 hours I was being charged. The rep informed me that I couldn't keep the truck for another 24 hours because another family needed it the next morning at 8:am. I insisted that if Iwas going to have to pay for the full 24 hours I should be allowed to keep it 24 hours since that was what I was being charged for. She placed me on hold and contacted the rental location. When she came back on the line I was informed that I would have until 7:45pm to return the truck at no additional charge but if I wasn't there by that time I would be charged the full 24 hours- though they were renting the truck out the next morning so in essence I would be paying for time for a truck and at the same time some one else would also be paying for the same truck. When I arrived at the new location the leasing agent who had not given me the keys to the apartment delayed me further which cost me valuable time trying to get the truck back by 7:45pm. On the way back to return the truck I was further delayed due to night time road construction. After all of this not only was I billed for the full 24 hours for the truck but also for another full day of insurance. Though none of my delays were the fault of U-haul ( whom I alway use when moving or need storage), I feel that U-haul taken advantage of the situation  and charged for the full day even though U-haul was not losing one dime and it was closed and was not going to rent the truck until they opened the next morning- the truck was sitting on the lot all night just as it would have if I had made the return at closing time. Since I wanted to keep the truck for the full 24 hour that I was being charged extra and was told I couldn't because it was to go to another customer I feel I should not have been billed for the full 24 hours nor for the extra day for insurance. Lastly, I took the toll road going north on I294 from Oak Forest, IL to Waukegan, IL on Friday June 11, 2021 and there were no attendees to collect the tolls. I tried to find the tolls online last night so that I could pay them but the license plate number (AE 87643) for the truck I used but it didn't come up. I would like to get this taken care of before it becomes a violation and U-haul charges me more extra fee. What should I do?

Évaluation :

2

Customer service was not good; down right rude would be more accurate. My spouse and I both tried to seek help from the same person and came away feeling the same way m. So sorry to have bothered her!

Évaluation :

5

I had a great experience and the personal was very helpful! Maybe there is something to but I didn't see it ! Of course, the returning area for the trucks is way too small when there is one truck returned another truck can't be lined up because then it turns into blockage for customers entering the parking lot! Other than that, I am happy with the service!!

Évaluation :

5

0,99c a mile is craziness, also the cardboard that was in the window, there were no instruction in the return instructions on what to do with it. Throw it out or save? its currently in my trunk bc I did not want to throw it out and then be charged for it later.

Évaluation :

3

Service à la clientèle

Évaluation :

5

Great customer service upon getting the vehicle and returning it. The sales associates were both mature adults which makes a HUGE difference. Very professional. Great atmosphere and very clean location.

Évaluation :

4

The car should dust free...its not good for customers who have allergy like me..thats the only my concern..

Évaluation :

2

Reps are not very friendly

Évaluation :

4

Online check-in/check-out should be streamlined. Process was glitchy and was longer than just going in person

Évaluation :

1

Customer Service was beyond poor.

Évaluation :

5

The staff is awesome and the storage was really great for us

Évaluation :

5

I’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help

Évaluation :

1

Just very unprofessional

Évaluation :

1

You need to do something for this current customer named Seth Eller. You charged me way too much. I used the truck and returned it and my gas charges amounted to 70 $?!?!?!?!?! Is that a joke?!?!?! I could have put it where it was for 20 $..... I'll take a 20 $charge for gas. And a cleaning fee was NOT at all necessary. You need to refund the gas fee and the cleaning fee

Évaluation :

5

The facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.

Évaluation :

2

Reworking the return instructions. Instead of mentioning the steps on how to return the truck without an account on the first page, you should create a separate button for “return without an account” or “return with your account”. This caused problems with returning the order as we were unable to send photos since we returned the keys prior to pressing continue to go onto the next steps because of the steps that were already listed on that page. It caused hours of arguing until we were finally refunded the extra charges we should not have been given.

Évaluation :

5

The Uhaul representative (sales woman) was amazing. She was helpful, kind, and professional. Continue the exemplify these characteristics.

Évaluation :

5

The Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)

Évaluation :

5

In safer times, coffee to go. Seriously,a pleasant experience.

Évaluation :

5

Everything was fantastic

Évaluation :

4

Loading area several times were not well maintained.

Évaluation :

5

Very nice staff

Évaluation :

5

Vernita was great!!

Évaluation :

5

A+

Évaluation :

5

Tom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.

Évaluation :

5

Friendly attendant.

Évaluation :

1

Service à la clientèle

Évaluation :

5

The experience was great

Évaluation :

5

It took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.

Évaluation :

5

You guys were Great! Definitely would recommend people to your location. Thanks again for the service.

Évaluation :

5

Service was great! Wouldnt change anything ms vernita was very helpful!

Évaluation :

1

Hire people with more knowledge. The older gentleman took one look at the date on my temp drivers license that was dated 1/19 which it was 1/19 and said I can't rent you a truck because your license is expired. I called another Uhaul and they said they could it don't expire til midnight. Really upset

Évaluation :

5

Upon returning the rental Cargo Van, the evening shift STAFF was very UNPROFESSIONAL and Rude !!! But I can say about the early morning staff she was very Professional !!! And she was the ONLY staff there..

Évaluation :

5

Elegant and very respectful of my storage

Évaluation :

5

Ms. Vernita is awesome!

Évaluation :

1

Customers that purchase insurance should be able to utilize emergency road assistance. Upon purchasing insurance staff need to thoroughly explain the different insurance UHaul offer to the customers. For example, if a customer get stuck in snow UHaul would come to their customer rescue and dig them out.Not leave the customer waiting to get rescued by someone other than UHaul. Staff need extensive customer service training in-store and roadside assistance.Staff from roadside assistance was very obnoxious ,rude and disrespectful. As a loyal customer that depends on UHaul to meet my needs, after this incident I have to find other places that will respect their customers and ensure they're meeting their customer needs /expectations.

Évaluation :

5

Keep up the great customer service The staff members were excellent and honest

Évaluation :

4

Always a pleasant experience when I use them.

Évaluation :

5

Service was Phenomenal.. I have rented at other uhaul but this location will be my favorite location!!.

Évaluation :

5

Everything was fine. You have excellent customer service and I was very satisfied.

Évaluation :

5

Personal were friendly and helpful. Equipment was clean.

Évaluation :

3

I waited for 15 minutes about 10 feet behind the person being taken care of, the counter person never said anything to me or acknowledged me in any way....This is just rude....Everything else went well.

Évaluation :

4

Make the virtual return option more accessible within the app and on the website.

Évaluation :

1

The lady that works there did not want to help us at all. We were having trouble uploading the picture on our phone to do self check in and she actually told us she can't help us because we chose self check in. After that, I got on the phone with a uhaul representative who told me she can help us. I don't understand why people would take a job but are not willing to work.

Évaluation :

5

Great service

Évaluation :

4

The young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.

Évaluation :

4

I would like to send a KUDOS to the employee Johnathan. He was very professional. He was able to resolve our billing issue. However the young Hispanic woman working with him was either a new employee or an employee that requires more training. Exceptional customer service goes a long way. Please give Johnathan a bonus. He surely works for it and deserves it.

Évaluation :

3

Upon return the truck, the employee said our charge was 213 $. And she told me that because I went over my 5-hour rental by 2 hours that it became a 2 day rental. I said no, I called and asked if we could add two hours and the other lady said we could and said nothing about any additional changes. Then the employee said the daily charge, because it was the weekend was 39 $and I said no, I booked this online and the fee was 29 $+ mileage! Finally she got the bill down to 163 $(approx). I don't know what was going on, but I shouldn't have had to go through that.

Évaluation :

2

The mobile check-in worked great. My only complaint is about the snippy attitude of the clerks both when picking up and returning. I has simple questions and they were both very rude.

Évaluation :

5

Very approval will always come back

Évaluation :

5

I live close to your Parkfroest IL. center and they had no puck up trucks I ask if they could call and fine out which center have one and they said they would have to call all the center around so they didn't call so I had to call, I call a center in Chicago Heights IL. and they didnt , I call Glenwood IL. there they told me to try Markham call them they had one so I went to 159 street wrong U Haul it the one on167 st. Markham finally got This TRUCK really save me because my truck and trailer was broke down on the road I had about 10.000.00 wroth of work equipment I was able to get my equipment home and have the truck towed. I was a mechanic for 8 years fir U haul the one in Park forest , Thank You U Haul

Évaluation :

5

I called a location 1,5 miles from home who said they had a truck but I needed to rent online for Sunday 8a. At 5:40p Saturday night, I got a call saying the closest truck was 20 miles away and they didn't open until 9a. At 79 cents a mile, this cost us an additional 32,00 $ and our moving crew was paid an hour to stand around waiting! When we got the truck, it had so many flies inside and an overwhelming cigarette smell. Penske rentals at Home Depot is 3 miles away and I couldve picked that truck up just as easy. UHaul cost us time, money, frustration, and guess what? You guys didnt care or make it right for us. Do you think I wont be telling everyone who will listen what you've done?

Évaluation :

5

Stop charging people for a FULL TANK OF GAS when they only use 10 to 15 dollars of gas!

Évaluation :

1

The lady working there wasn't helpful at all

Évaluation :

5

great staff to work with...very professional and good understanding of product and system technology

Évaluation :

5

Nothing the lady we had made it a pleasant experience for us

Évaluation :

5

Continue with professional and courtesy services.

Évaluation :

5

Nothing, great experience and service. I know a lot of places hate to help that first customer there when they open in the morning but the staff was wonderful.

Évaluation :

5

You guys were a great help yesterday. Thanks!

Évaluation :

5

Although I do not live near this u-haul storage site, I prefer this site because of its quality services. Merci!

Évaluation :

1

Vernita is horrible with customer care. The stores policy on emergency contact HAVING TO ANSWER is absolute dog shit. They won't let us rent a vehicle without the person answering. So stupid and waste of time. She sucks ass with customer care. Asked to see policy and was deferred from it. I know nothing will change but this is the ONLY uhaul location that had done that. Absolute horrible.

Évaluation :

5

you guys were perfect

Évaluation :

5

staff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!

Évaluation :

2

Input in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn't working and I was still being charged. I no longer needed those items and didn't have any place to discard them.

Évaluation :

5

Vernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

This is not the first time I've use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.

Évaluation :

5

I have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.

Évaluation :

3

The staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for 50 $cheaper with 3,00 $0 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.

Évaluation :

5

Vernita is very good.

Évaluation :

5

She was such a delight very personable and awesome customer service

Évaluation :

5

Very professional staff, location clean, no problems, no complaints!

Évaluation :

5

I really felt that my items where in a safe place thanks.

Évaluation :

5

Never had a problem. The staff was friendly and the unit clean.

Évaluation :

5

The service was great this is the second time I used the u-haul storage good experience every time

Évaluation :

5

Very nice and easy

Évaluation :

5

Great service

Évaluation :

5

Clean, well lighted, every time I went, I was treated with the utmost respect.

Évaluation :

5

They were very nice and patient...

Évaluation :

5

GREAT SERVICE FROM BEGINNING TO END

Évaluation :

4

Good management and staff

Évaluation :

5

My interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul

Évaluation :

4

Service was professional

Évaluation :

5

Outstanding!

Évaluation :

5

They were great

Évaluation :

5

I rented a parking space service was excellent