Ms. Zoe was very professional, informable, very sweet, and patient.We vote her for President.
aaron g. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Markham
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The equipment was just OK, but sufficient. What makes this location excellent was the great price and excellent customer service.
Catherine F.Great service as always
Leroy L.The passenger side headlight was out. This need to be fixed.
earvin F.The gate at this facility was inoperable for about a month or two with no instructions or information indicating when the gate would be working. You had to go inside to speak with someone to get information. This facility also changed management, the new manager is not as efficient or informative as Ms Vernita. The facility is average.
Bonnie W. | Expérience généraleVery helpful and friendly staff
Alonzo H.Nothing that I can think of
Tracey P.The driver's side mirror doesn't adjust. Had to lean forward in order to see my blind spots. The manager and staff of this location was outstanding.
Corey C.The ride of the vehicle was rough.
monique B.Mobile pick up. Lock boxes
Vashti N.We could not get into our key lock box to obtain the key. I called the customer service number who gave me multiple alternate routes to get into it. Nothing worked. We had to wait one full hour until the store opened to get the key. I made the reservation at 8am for a reason and couldn't get going until 9am. I tried to call the branch managers number that was listed and there was no answer.
Matthew L.They take care of they’re people
Maurice P. | Expérience généraleCall to make payment and the young lady was very helpful.
Quantina M. | Premières impressionsSo loved my experience today. It's always a pleasure
Demitria H.Always a great experience
kris I.Perform vehicle inspections with the customer. Do not rent trucks with less than 1/8 tank of gas. Inspect trucks before renting to next customer.
Tyrone D.The sales woman was very polite and would use this location again in the future
Steven Z.Ms McCoy and her staff are professional and operate a neat facility. The vehicle was ready and easy to check out and back in. Thanks.
Ricardo M.S.O.
Spencer R.Very clean u- haul, been there for 4yrs and didn't have not one RAT DROPPING. I would go there and if I had to, very nice and professional staff. Amelia Taylor
AMELIA T. | Expérience généraleYour staff were very helpful and friendly. I never had a problem getting in or out the gate. I always saw a staff member outside patrolling the grounds every time I came to the storage during business hours.
Roosevelt K. | Expérience généraleTHE GIRLS ON DUTY WERE JUST MARVELOUS!!!!
Bradley B.I'd didnt like the policy. I'd came the day before the next payment due 10/ 31. I'd told the representative I was moving out that date. She told me I had to move out that day 10/30 otherwise, I would have to pay for another month. Secondly, they auto charge my account last month.They said I'd signed the form, but I'd didn't and she couldn't show me the form on the system. The storage facility was clean, but on the business side unprofessional. Yesterday, at 3:30 I had to rent a van and find someone to move my things within 2hrs before they closed at 5pm. I was very displeased with her professional behavior. Fortunately , I was able to do it.
Glenda t. | Expérience généraleI believe the young Lady that took care of me was Mariah. Mariah turned my horrible experience into a wonderful one. Her customer service was top notch, thank you Mariah!!!
Ademidun D.Had to change my drop off location three times and when I got there was told that it was not the right place. I will never rent from UHaul again and would not recommend it to anyone.
Jennifer T.Rien
Sherree C.Everybody at this location was very helpful, thank you.
Garrett G.Jessica provided great customer service. I would definitely recommend this location
Petrina J.I was told one and upon checking out I was told something else
DIANE F. | Premières impressionsThe only thing that I didn't like was the frequent increase in the price. Other than that, all was well. That was why I didn't score Excellent.
Leonia J. | Expérience généraleGood service and wonderful staff
henrietta C.Pleasant experience, staff was very professional. Store was clean and well lite.
Jennifer J.I found out I had a cancel of my very small move after I had already picked up the uhaul van. I immediately returned the van after 8 miles total of having the van and was still charged $30 something dollars!!!
Felicia W.Everything thing was great wonderful customer service
Erik J.Nothing.
Willie W.This location went over and beyond to assist me with my reservation that was transferred to the last minute. They did a awesome job. Customer just know that this location has inside units not all are drive up.
DARENA FENISE W. | Premières impressionscommon areas could be cleaner glass entry doors were dirty. Debri i in parking lot is an eyesore
Bernadette B.I had to switch to this location because of a problem that I will be speaking to a manager about today. This location was a inconvenience but the staff was great.
Darena W.This facility apparently does not care about the service it provides. Elevators rarely worked. Access gate card consistently did not work and neither did the remote code. Very frustrating.
Michael O. | Expérience généraleEverything was great! Le personnel était amical et serviable. I couldn't ask for a better experience. In fact, this location will be my go-to from now on. Thanks and best!
Gladston S.Better customer service
Curtis G.The only situation was the movers were not in proper communication. We were scheduled to move on Monday evening and had to change toTuesday morning.
Sandra I. | Online Move InLe service à la clientèle était génial.
loretta D.There are way too many problems that I encountered that I don't want to actually sit and write about.
Jerome C.Keep up the Excellent work
TONY M. | Expérience généraleMy vehicle was broken in theft my TV was stolen from my rv mobile home among other things broken glass .
Robert L. | Expérience généraleI rented a van from the Markham facitlity and I was charged double for the mileage. It was obvious that there was an issue with the odometer or a mistake by the employee. I am very, very disappointed!!! The representative DID NOT even attempt to resolve the situation.
kanta R.Nothing All was fine and professional!
DARRYL B.Everything went well no complaints the ladies were all nice
Luciana J.the transmission was slipping
Charlyta C.I just wish I checked the mileage before I left, I think it was wrong on the paper. But overall the experience was good. No complaints
Mallory P.They was polite and friendly and patience. I had a excellent experience. Please keep up the good work!
Travis B.I like to rent from this location, because the staff is very thorough & friendly. Mariah has great people skills, and she is very efficient in doing her job ! I would recommend this location to my family & friends ! You ROCK MARIAH & JESSICA !!!!!!!!!!!!!
Robert M.I had a issue with getting inside the building using my access code but not inside the gate.
Yovonda J. | Premières impressionsThe air conditioning system did not work and the cigarette plug didn't work either couldn't charge my phone
Louwanzer B.The back of truck was not clean, but was maintained
Demitria H.I love the young people's energy. I will do business again and hope that these 2 are the worker's that will be helping me. Sincerely The lemonade lady. Lol
Cassandra G.On a previous rental I returned the unit after I put more than required gas, but I was charged $25 for gas. This makes me very angry because today I couldn't use the truck, I had it 4 miles and 15 minutes and was charged $40
EDDIE F.Great service
Carmichia B.Excellent customer service on the and in person
Teresa N. | Expérience généraleEverything was fine with this facility. But I would like to know what time constitutes a late fee. I was not given that information.
Kathleen B.Your customer Rep at the Markham location were very helpful and courteous.
ben r. | Expérience généraleEverything was great, if I had any feedback to provide it was warmer on the 2nd floor of the indoor storage area. However, there were signs posted stating the climate control would be, I believe between 65 - 85 degrees. The temperature was within that standard at 80 degrees, which was a bit warm while moving. Other than that, everything was clean, simple and the staff were friendly.
Tiffany D. | Premières impressionsCommunication is terrible we were told one thing and another thing happened. As far deposits. The lady we booked on the phone said we may needed 70 on the card when we booked on the phone. Got to this location they said we needed 160 to get the truck. I called the day before to plan it out and to make a change like that was hurtful. Luckily i had my little bro on the phone and he Zelle's shrewd ended to continue our move. I do not blame the guy at the front desk but the person go booked us on the phone. A lot of things could have been prevented.
Phillip O.This is the 2nd time I use u-haul from this location everything went smooth thank you deal Valerie Edwards
Valerie E.Rien
Cynthia R.The lady who was working there yesterday was very helpful & kind!
Liisha M.I love uhual! And they love me back!!!!
kyland j. | Premières impressionsIt could not possibly have been better! The service was outstanding. My apologies for not knowing the name of the lady who helped us, but she was thoroughly professional, prepared, smart and efficient. Despite my arrival during a busy time, I was taken care of in no time! So happy!
Caleb F.I had 2 different people for pickup and drop off. Both of these young men were prompt and very friendly. Would definitely recommend this place.
Dennis H.The steering wheel was so dirty that it was actually sticky. You should disinfect and clean high touch surfaces.
Kimberly W.I was charged for gas when I left it the same place when we returned it
Arzrow S.Excellent personal service and mannerism
DARRICK B.Excellent customer service!! Friendly knowledgeable staff that went above and beyond to meet our needs!!
Russell L.I had too many issues with truck rental. One of the moving carts was in horrible condition and should not have been out for use. I was unable to adjust the passenger side mirror and basically had to drive blind on that side.
bernita G.Right turn signal not working. Otherwise OK.
James H.Charged me $12 extra dollars for gas. I went 3 miles up the street for 1 1/2 hrs and the truck drove like it needed a transmission ASAP.
kartez W.I stopped at the gas station and added fuel at the corner of Crawford Avenue and Vollmer Rd, then proceeded directly to the Uhaul on the corner of Kedzie and 167th Street. The mileage and gas was checked by Myrik. I asked him if the gas checked out because I had just added fuel and he agreed it was fine, but still charged me $17,25 for three gallons of gas. Usery.
Colency M.Wash the van; vacuum the seat cushions; sweep out and wipe down the cargo area. One of my real tail lights was out. Lastly, add a USB port connection to facilitate a phone charger.
Jerri E.Une
Paul H.I can’t be more satisfied with the service and the staff was phenomenal
Precious E. | Premières impressionsThe price has continued to go up year after year. I understand operation costs increase but my price has continued to increase from the price that was on the contract that I signed.
SIMONE T. | Premières impressionsWell for the price the access was ok in summer and fall months. But when it snows you have to bring a Shovel to dig your unit out in order to open it. I didn't like that about my unit #3002
Anthony M. | Expérience généraleMariah Mccoy was excellent
lori s. | Expérience généraleGreat place clean
MICHAEL U. | Premières impressionsBien
Marvin H. | Premières impressionsMs. Vernita and staff was amazing! Ms. Vernita always went above and beyond! Thank you from her favorite late person.
Karren P. | Expérience généraleStaff was very helpful and great customer service
Sukriat A. | Expérience généraleMauvais service à la clientèle
Karen P. | Expérience généraleThe workers there made me feel as if I was around family. I got the perfect size unit and all of my things was safe and well monitored. To be honest,I'm going to miss this place
morris b. | Expérience généraleFast& friendly.
JOSEPH E. | Premières impressionsThe staff is awesome and the storage was really great for us
Gregory A. | Expérience généraleI’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help
Jaime M. | Expérience généraleJust very unprofessional
Candise c. | Expérience généraleThe facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.
Angela C. | Expérience généraleThe Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)
fern T. | Premières impressionsLoading area several times were not well maintained.
Deidra G. | Premières impressionsTom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.
DAMIAN W. | Premières impressionsIt took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.
JEREMY M. | Premières impressionsElegant and very respectful of my storage
Lo Angelo H. | Expérience généraleThe young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.
TONI P. | Premières impressionsVery approval will always come back
Raymond A. | Expérience généraleYou guys were a great help yesterday. Thanks!
Daniel V. | Premières impressionsAlthough I do not live near this u-haul storage site, I prefer this site because of its quality services. Merci!
CAROLYN T. | Expérience généralestaff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!
Cathleen D. | Premières impressionsInput in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn't working and I was still being charged. I no longer needed those items and didn't have any place to discard them.
Vicki W. | Expérience généraleVernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.
Lashance F. | Premières impressionsExcellent service à la clientèle
Tamika H. | Expérience généraleThis is not the first time I've use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.
Tonese G. | Expérience généraleI have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.
Chantal L. | Premières impressionsThe staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for $50 cheaper with $3 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.
Daryl C. | Expérience généraleVernita is very good.
Theretha R. | Expérience généraleShe was such a delight very personable and awesome customer service
LUCILLE W. | Premières impressionsVery professional staff, location clean, no problems, no complaints!
Frederick G. | Expérience généraleI really felt that my items where in a safe place thanks.
Vanessa T. | Expérience généraleNever had a problem. The staff was friendly and the unit clean.
Lucille M. | Expérience généraleThe service was great this is the second time I used the u-haul storage good experience every time
SHAUNTAY C. | Expérience généraleVery nice and easy
Wayne o. | Expérience généraleGreat service
Lotania T. | Expérience généraleClean, well lighted, every time I went, I was treated with the utmost respect.
Sabrina C. | Expérience généraleThey were very nice and patient...
Diamond w. | Premières impressionsGREAT SERVICE FROM BEGINNING TO END
Eldridge T. | Expérience généraleGood management and staff
Jose m. | Expérience généraleMy interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul
Phyllis F. | Premières impressionsService was professional
JANICE LEE A. | Expérience généraleOutstanding!
Kevin W. | Expérience généraleExcellent service à la clientèle.
Maria H. | Expérience généraleThey were great
Michael F. | Premières impressionsThank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!
debra c. | Expérience généraleI will use them again
Celestine N. | Expérience généraleMarkham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.
LILLIE J. | Expérience généraleExcellent
Jasmine G. | Expérience générale