Évaluations des clients U-Haul Moving & Storage of Marrero

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Marrero

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Escalither C. le

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Le client n'a pas laissé de commentaire.

Tina N. le

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Gas level should be return to the 1/8 mark and not over that. That is not right to put more gas then what is given to the customer.

Alfred H. le

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Good service

Jed D. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Great service

Dennis P. le

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Yall dont check yalls trucks. Two scratches with no xs, dirty truck, and charged me for extra miles. Sorry not sorry.

Michael S. le

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Service was 1st class

Carla D. le

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The truck cab had a strong smell of dog and had dog hair on the middle seat. We just opened the windows so it could air out and it was OK after that.

Larry N. le

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Have an electric connection or notify renter what equipment's needs for towing

danita M. le

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Hire people with better customer service the girl that check me in was rude the one who checked me out was nice

Milton G. le

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Unasepteble was to Spence’s

MILES J. le

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Le client n'a pas laissé de commentaire.

Summer C. le

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Charged me for a dolly that i never got. Couldn’t get it refunded and still isn’t refunded.

Anita W. le

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I will never come back and I will know everyone know do go there I had the call police on the company on 10/30/19

Cameron S. le

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Le client n'a pas laissé de commentaire.

Marina G. le

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Need update on computers. System was giving the employee. Trouble. But over alll. Everything went well!

Kwency W. le

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Le client n'a pas laissé de commentaire.

Jared P. le

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Le client n'a pas laissé de commentaire.

Darrl R. le

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Up grade computer systems it's to slow

Paul D. le

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Other than my husband putting in $80 worth of gas for a 75 mile trip, I guess that was our mistake because the tank only had 1/8 of a tank. The truck was promised for 10am, I called at 8:30 am and the truck was available. We picked up the truck about 9-930am.

Richard C. le

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Where do I start? So I initially made a reservation online for a 15 inch truck for 12pm which was the time available. Get to the facility prior to 12pm the truck hasn’t been returned, the guy at the counter offered no help what so ever. There is a rental guarantee or they give you 50 dollars. Guess what it’s a lie! Because we were so pressed for time we decided to wait because we were told that the person who rented it prior would be back in 30-45 minutes. We waited an hour actually still UHaul offered no resolution for the time wasted and the fact that we made a reservation prior. Finish moving before the time allotted and brought back the truck, guess what not only do they lie about the rental reservation guarantee but they also over charged. I received a second hand 40 dollar charge after paying the cost of the rental and mileage in full. I wish I could say please stay away from this company but they’re a monopoly and when you need to move you’re desperate. Do not go to the marrero u-haul they have the most incompetent staff I’ve ever seen.

Valentta S. le

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Had a mess up when i got there with my stufc but now things are good thank yall so Raymond & brandi

Grace R. le

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Le client n'a pas laissé de commentaire.

Helena H. le

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Le client n'a pas laissé de commentaire.

Quentin T. le

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Le client n'a pas laissé de commentaire.

Tiphanie G. le

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Employees were very professional and helpful. Made the experience a delightful one!!!!

huy C. le

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After confirming my reservation 2 times the day before, the pick up location could not find my rental. After 20 min. and 2 phone calls involving the mgr . , who claims she was the District manager, to a corporate line. The DM manage to find my reservation. This was all after she claimed 1) the reservation was only a reservation and they did not have the rental . 2) me showing her my text and my confirmation after logging into my online acct., then stated that the rental truck was not dropped off yet for my reservation. I had a 7 am pick up and they open at 7 am. How would that even be possible . Please keep in mind this was after I confirmed my reservation twice the day before. For a DM, she showed little empathy for my situation our proof in hand . Even telling me that the person I spoke with at Uhaul Dispatch was a person sitting somewhere in their living room and did not have a clue of the inventory held at her location . Only after begging her to call to help me out since my ride already left me , did she finally find the truck which was there all the time!!!!

rosa S. le

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WORST PLACE TO RENT FROM! Never explain anything and end up getting a $600 charge from them and when you try to get an explanation for the charges, they send you back and forth. WORST EXPERIENCE! NEVER EVER AGAIN!!!!

Ellanese M. le

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Everything was great

Frank W. le

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Le client n'a pas laissé de commentaire.

PEGGY D. le

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Le client n'a pas laissé de commentaire.

Emile H. le

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THE ONE DECENT PERSON I SPOKE WITH WAS A CUSTOMER SERVICE REP BY THE NAME OF ANDREW REALLY NICE . I HAVE SOME CONCERN OF OTHER PEOPLE AT THAT LOCATION IN MARRERO ON THE WESTBANK EXPWAY

Camershia W. le

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Le client n'a pas laissé de commentaire.

Brittany C. le

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One person shouldn’t be closing by themselves it’s hard and it gets aggravating for the customers

Kim B. le

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Super friendly!!

Danielle J. le

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Charged for 30 miles but only drove 13. They told me the odometer doesn’t work all the time. I think this place is a get over

Tomeisha W. le

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Le client n'a pas laissé de commentaire.

Barbara M. le

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They were rude, not helpful, still have not gotten our refund correct.

KAYONICA L. le

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I have water damage to my dresser and some clothing

paulette t. le

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Thank you.

REANNA T. le

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No complaints

Cory V. le

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Would not recommend to anyone

Nicole C. le

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Very friendly people and environment

Jamie W. le

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All around great service!!

Dondra A. le

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I’d rather not say

Tracey R. le

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Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!

Carde M. le

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Brian was great

ingrid m. le

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The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.

Tracey R. le

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I really appreciate them putting the service in customer service. they took wonderful care of me and my belongings

Britny M. le

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Raymond was awesome . Very patient and efficient!

goldie e. le

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Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊

jemimah J. le

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I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.

CHERYL L. le

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Everything was grest