Customer service is very poor. They constantly call and harass the customer several hours prior to the return of the vehicle. I will never rent from this location again.Helene B.
Customer Reviews for U-Haul Moving & Storage of Marrero
Pour nous contacter
Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tina C L.
Le client n'a pas laissé de commentaire.Kyle G.
The process was easyDerrick R.
Good service.Pavel S.
Le client n'a pas laissé de commentaire.Shatiera S.
So the starter display pack that is by the front door on display that says its 39,99 on it rings up 49,99 at checkout and there was no option to adjust the price to the correct advertised price. Also when I returned the vehicle and the pads I paid for one dozen was never even opened still in sealed bag they came in and there was no option for me to be refunded for something I never even opened Was 30 mins late returning the vehicle and of course I get it cool I will have to pay for another entire day but the harassing phone calls stating that the vehicle cant be extended and needs to be returned right now or its being reported stolen. Like the amount of phone call and text stating about it being reported as stolen was a bit much I would have to say. aJustin D.
Fast, quick, and friendly service!DAVID M.
Michelle is very helpful.MARK M.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.FRANK M.
Le client n'a pas laissé de commentaire.Thomas U.
Only place I use in this areasteven S.
Le client n'a pas laissé de commentaire.gwendolyn S.
the man who checked equipment in was greatMARGARET C.
The door on my storage unit needs to be fixedRebecca S. | Premières impressions
Gas gauge messed up while filling up tank but manager was fair and looked at my receipt from the gas station and took care of us. He also came in on his day off to help the location do business.Jerrod B.
Le client n'a pas laissé de commentaire.Chris L.
Explain charging policies better to customers. Provide customers with a refund when there is an error on u haul part instead of over charging customer and telling them that there is nothing they can do, the card is already charged. Very dissatisfied and do not plan on using u haul again.Tiara S.
Jhon is the best!! Will always return to his place Never let me down! Thank you Jhon!!Thiet H.
Le client n'a pas laissé de commentaire.Ola H. | Premières impressions
Customer service is excellent. Employees are super friendly and professional.Burnetta K.
Le client n'a pas laissé de commentaire.Walter D.
Oakwood is the nearest location to my house but the worse in service! Will drive out of my way with high price gasoline just to get what customer service should be! Excellent customer service at this location. U-haul should just close the Oakwood location because all they doing is driving business away...Edward S.
Everything was great. The staff was professional and friendly.Donald T.
Le client n'a pas laissé de commentaire.Ira S. | Online Move In
Customer service is bacMichele J.
Le client n'a pas laissé de commentaire.Ira S.
Le client n'a pas laissé de commentaire.Tyrone M. | Premières impressions
Le client n'a pas laissé de commentaire.Monica J. | Premières impressions
Le client n'a pas laissé de commentaire.phyllis d. | Premières impressions
Le client n'a pas laissé de commentaire.Alfred H.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.adam L.
Remove the mask policy for inside the buildingRod B.
Upon returning my rental it was raining and the service personnel, a white male, told me he wasn't unhooking the trailer in the rain. I responded to him that I was not coming back in the morning to return it. Another service personnel, a white female, volunteer & said she would do it. It's obvious this gentleman needs coaching when dealing with customers.Gerard B.
The entire staff from dispatch to return were friendly and very professional. They explained everything upfront and were very knowledgeable about their equipment!John L.
Le client n'a pas laissé de commentaire.william M.
Le client n'a pas laissé de commentaire.Rusty t. | Expérience générale
Le client n'a pas laissé de commentaire.Sheena L.
Le client n'a pas laissé de commentaire.Jerraine W. | Premières impressions
Everything was great 👍😄Merry T.
I rented two trailers Feb.26, The trailers were due back March 1. I returned both trailers at 11:00 am on March 1 . Yet the U haul Location charged me an extra day. Ridiculous if you ask me.ANTHONY G.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Latonya M.
I reserved a pickup but there wasn't one on site and I was not offered the $50 Reservation Guaranteed. I chose to use an open utility trailer to move items which were time sensitive for removal. The trailer got the job done and it was returned 3 hours after leasing. Honestly it all would have been easier with the pickup.Sean H B.
Le client n'a pas laissé de commentaire.phat t. | Premières impressions
Le client n'a pas laissé de commentaire.Nicolet S.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Michael M.
The young lady who received the truck was professional.Nayita W.
Everything was okay no problems at all people were nice and curiousABE J.
Le client n'a pas laissé de commentaire.Terry N.
Le client n'a pas laissé de commentaire.Kyembra T.
Done Business with John multiple time A plus in my book I will always come back to this U-HaulThiet H. | Premières impressions
The employee was super nice, but he told me I had to wear a mask to be in the store (he was not wearing one) and I told him I didn't have one so he gave me a mask out of the pack of masks in his drawer and I figured he would grab one for himself also, but he didn't.... Again he was very friendly but this seemed very odd.Edwin T.
I've rented from y'all several times and today I got charged for another day rental cause I was late but it was raining and had traffic. I booked for 8 hrsCLIFFORD P.
When a customer have a pick up time, try to be close to the time as possible. i understand walk-ins can delay or cut into your time. But, if my time is cut into by 40 mins before i am waited on this creates a problem in my expected return time and there is no compensation for something that is out of my control. Also, if the sign on the door "Mask Required" then your staff should have one on as well!! My truck had sand in it and one of my movers slipped inside of it, i informed the staff of the situation, she was okay. But, it could have been worse. Otherwise, my overall opinion that i experience with this uhaul company was very professional, courteous and knowledgeable staff, Great Job!!!!!Deborah B.
Give better detail either the mileage.Cassandra W.
Would recommend and definitely use in the future.Lakeydra B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Christopher D.
Way to much money 💲George R.
The staff are very rude and unfriendly, the manager isn't too sorry hisself following right behind the employees by not answering to customer calls or complaints. This is a very sorry location.Alexis E. | Expérience générale
Le client n'a pas laissé de commentaire.Dianna T. | Expérience générale
I have done business with John multiple time every time it's five star been please with John customer service. This time I was not please with a person name Don or Donald Very poor customer service Bad attitude, he never took the time to walk out and show me where the Box Van at made me feel very stupid when I ask him a question. I've never going back to that location again. Until I speak to Jhon the General manager.Thiet H.
Le client n'a pas laissé de commentaire.allen C.
Le client n'a pas laissé de commentaire.Chris L.
The clerk made sure everyone had on a mask except her, she didn't have on a maskAnthony F.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Dehon C.
Spoke with several staff of u-haul nothing was available. Called marrero office, spoke with John he was very knowledgeable, friendly and very courteous!!. I rented a storage unit from you guys as well very convenience. I will use use both again and will recommend to family and friends. Wonderful experience.Deborah B. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremiah C. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW L.
I've rented from here before and it has always been a pleasant experience.Joseph M.
Le client n'a pas laissé de commentaire.CALVIN EARL L. | Expérience générale
Le service à la clientèle était génial. The young man, Don, and the young lady were very thorough in explaining the rental policies. They were very professional. It was a great experience.Melody J.
Le client n'a pas laissé de commentaire.Cheryl G.
Le client n'a pas laissé de commentaire.alfred H.
Customer service was awesome! Truck was impeccable! Got me to Texas with no issues! Thank you all for an awesome experience!iYANIA T.
Le client n'a pas laissé de commentaire.Natari J.
The people that work there were great! The location was okay. Easy in and out, and once again great staff.Christopher C.
Le client n'a pas laissé de commentaire.perry W.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Taymika S.
Le client n'a pas laissé de commentaire.Pamela S. | Expérience générale
Le client n'a pas laissé de commentaire.Joann H.
Nothing Thank You and Have a Merry Christmas and a Happy New Year 🌲🎉🎉🥳Charlene L.
Le client n'a pas laissé de commentaire.KATHY W.
My stuff got ruined bc of this place and they threw my things awaysamantha a. | Expérience générale
Le client n'a pas laissé de commentaire.Elmo C.
Store manager booking rentals threw his own phone instead of the store computer adding extra mileage from his estimation what he googled which was wrong. He Doesn't check the truck mileage before you leave like he suppose to neither does he check the gas. He gave me the truck on empty and said it had a quarter tank and I brought it back with a half of tank and still charged me a cleaning fee for a little dust that was in the back of the truck, saying it's my fault I didn't bring the truck back on empty like who rides around till a truck is on empty. Took a pic of the mileage before and after and he still charge me the higher mileage he google and added threw his phone. Refuse to give me his boss name and everything happened on the store camera. The store definitely needs a new manager cause dude is a compulsive liar.Elgin H.
Le client n'a pas laissé de commentaire.Maddison R.
Le client n'a pas laissé de commentaire.Henry D.
Le client n'a pas laissé de commentaire.Jmarrco G.
Le client n'a pas laissé de commentaire.Kizzy W.
Le client n'a pas laissé de commentaire.Rod B.
Le client n'a pas laissé de commentaire.James M.
A better attitude by the person working there would be a good start.Kevin B.
The young gentleman there was very nice and very courteous it was a pleasure doing business with himTravis G.
Le client n'a pas laissé de commentaire.Andrea D.
Le client n'a pas laissé de commentaire.Jonathan R.
The customer definitely needs improvement.Vanessa M.
Le client n'a pas laissé de commentaire.Cynthia G.
Le client n'a pas laissé de commentaire.Pamela S. | Premières impressions
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.justin s. | Expérience générale
I repeatedly tried to reserve my storage unit for the 22nd. It instead reserved for the 14th. I called multiple people and tried to get my reservation corrected. Someone later called me to see why I was not using the storage unit, I advised I did not need it yet and tried several times to correct the date. I then sent a chat to fix it online, with Vicki, she was rude and said they didn't care. So I have had an overall bad experience with uhaul and would never use them again. I plan to have my stuff out of storage and cancel the unit right away. It has been too much of a hassle.Henry G.
Very knowledgeable and helpful. All the staff is really down to earth and handles every thing in a timely manner. This will always be my first choice in location when renting a truck or any other equipment Heather H.
Le client n'a pas laissé de commentaire.Deborah T.
Le client n'a pas laissé de commentaire.Kade V.
Attempting to set up account in verification was headache. Full cofe did not show in bubble. If I went to text part I personal info form went blank. UghWilliam D.
The $29'99 rental became almost $150. The truck seemed like the gears were not shifting. It grinded quit a ways then got quiter. I was so uncomfortable driving by myself in the dark. I am an elderly female. Soooo stressful I will not do it again.CARMELITA D.
I ordered a 20ft truck and got a 15ft truck. Then I ordered it from 11am till 7pm and was told I must have it back by 5pm! No one called me to tell me that I could not rent it after 5! If I would have known this I would have picked it up earlier! Then I was texted and called several times to make sure I was back by 5! I ask what was the late fee if I was not back by 5 and they could not provide the amount of the late fee? I have been doing business with this place for years and this was the worse service I've ever had there! I'm not sure what changed but it is not the same. The truck I did use was dirty and ran horribly! I was able to make 2 trips and return it! It was almost not worth my time or money! Never again!Rene E.
The only thing I noticed that the"Lock Bracket System"to hold the equipment down inside the back of the -haul box truck are not"Sturdy Enough", The Dually Inside the back came UnDone.... Other than that everything else was Excellent.Robert D.
Excellent customer Service if someone says otherwise it's not true .Tiara B.
Le client n'a pas laissé de commentaire.Paula W. | Expérience générale
Every aspect of this rental went well from pickup to return. The GM was on site and has this place running very well.Kevin B.
Great customer service! Facility is managed very well and is always kept clean.Tracey C. | Premières impressions
Great place. No problems.Dorothy R. | Expérience générale
Men's and Lady are nice and People Person.mean they give you good vibes.with smiles.from there HeartWANDA W. | Premières impressions
I'm good with itDavid J. | Premières impressions
Le client n'a pas laissé de commentaire.Tricia S. | Expérience générale
I always had a problem opening my store unit the lock was hard to open I had to buy some wd40 to loose it upAnnetta D. | Expérience générale
Le client n'a pas laissé de commentaire.SHANIQUA H. | Expérience générale
Le client n'a pas laissé de commentaire.Tiera B. | Expérience générale
I feel they can do better with customer service, the manger is very rude, I won’t be a returning customer at that location.Jasmine T. | Expérience générale
I have been a customer of this location since 2015. I am in a climate controlled unit which is rarely climate controlled; I do understand the meaning. It is miserable hot in my unit that several items have been ruined since they have been in there. Isn't that the entire purpose of climate control? I've gone in there and the thermostat reads over 86. The manager from 2015 was rude and obnoxious and charged my card without permission and caused me NSF fees. I also get paid every few months and I attempted to explain that to her so we could work out a plan and she would not hear it. So I am constantly paying these outrageous fees. I always pay my storage which usually costs me between $550 and $750 estimated. All depends on how my check comes in and how much I have left over or can borrow. I've been a customer for 6 years and one would think you would make the conscious effort to work with a long standing customer but obviously not. So my situation is changing and in the next couple of months I will purchase a storage unit and move away from Uhaul since Uhaul obviously does not value me as a customer it prefers the $75 to $150 in late fees over the original $139,95 ($1 679,4 yearly) then you became greedy and I'm sure Uhaul is using Covid as the excuse for the $10 increase in rent and now you stand to collect $1 799,4 yearly plus the outrageous late fees when you know 100 percent you will receive all rent monies from me. Greediness is what kills business and unwillingness to work with your good customers is what causes loss of customers and spread of bad customer service. Uhaul once was a name everyone respected and was proud to use and now we all look for alternative sources; ask yourselves why. Go onto the location off the west bank expressway in Marrero, LA where I am located and read the unpleasant remarks. I have called and complained numerous times. My father was in business since I was 2 years of age until the day he passed away at 75, I was 51. People still stop me and say they wish he were still here and what a great man he was and I could go on. That's when you know you have excellent customer satisfaction. I bet the Uhaul bean counters wouldn't receive shelter during a catastrophe from any white or blue collar workers.ANN H. | Premières impressions
Le client n'a pas laissé de commentaire.Veronica M. | Online Move In
Le client n'a pas laissé de commentaire.Tiera B. | Premières impressions
Great people there it was a good experienceSean J. | Premières impressions
Mr. John was super nice. The only thing I wish someone woulda verbally explained was that uhaul DO NOT Prorate anything. If you move out the storage a day after you paid you WILL NOT get a refund for that month.Niesha B. | Expérience générale
The staff was very helpful and very professional and appreciate that and thank you very muchUbaldo G. | Expérience générale
Le client n'a pas laissé de commentaire.Goldie E. | Expérience générale
Would be better if there was electricity in the unit. I will be accessing my unit at night very often. So no lights.Tallyn O. | Online Move In
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Le client n'a pas laissé de commentaire.Teanna W. | Premières impressions
The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.Dorothy R. | Premières impressions
All was greatJerome S. | Premières impressions
Le client n'a pas laissé de commentaire.Jynae B. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan B. | Expérience générale
John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.Susan S. | Expérience générale
The whole staff was nice, courteous and friendly . Omg they've helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!Valisha S. | Premières impressions
Le client n'a pas laissé de commentaire.Tricia S. | Premières impressions
Le client n'a pas laissé de commentaire.Jacquelyn W. | Premières impressions
Very friendly and helpful and nice 😊😊😊😊😊CYNTHIA A. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbie D. | Premières impressions
Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.Niesha B. | Premières impressions
It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever againKenyana G. | Premières impressions
Le client n'a pas laissé de commentaire.John L. | Premières impressions
Very nice staff and helpful!!andrea r. | Expérience générale
Very pleased. Staff always friendly, helpful & efficient.DEBORAH D. | Expérience générale
Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.PATRICIA H. | Expérience générale
Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.Susan S. | Premières impressions
Le client n'a pas laissé de commentaire.MIA T. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.Deriana S. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth L. | Expérience générale
Le client n'a pas laissé de commentaire.RUSSELL E. | Premières impressions
Le client n'a pas laissé de commentaire.Sheena P. | Expérience générale
Le client n'a pas laissé de commentaire.Laura W B. | Premières impressions
Le client n'a pas laissé de commentaire.Alecy G. | Expérience générale
This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.Sandie R. | Premières impressions
Every thing was just like I expected it to begladys g. | Premières impressions
They were so nice an HelpfulRaymond K. | Premières impressions
Everything was greatEllanese M. | Expérience générale
They were rude, not helpful, still have not gotten our refund correct.Barbara M. | Expérience générale
I have water damage to my dresser and some clothingKAYONICA L. | Expérience générale
Merci.paulette t. | Expérience générale
No complaintsREANNA T. | Expérience générale
Would not recommend to anyoneCory V. | Expérience générale
Very friendly people and environmentNicole C. | Expérience générale
All around great service!!Jamie W. | Premières impressions
I’d rather not sayDondra A. | Expérience générale
Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!Tracey R. | Expérience générale
Brian was greatCarde M. | Premières impressions
The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn't work. However, my stay was fair.ingrid m. | Expérience générale
I really appreciate them putting the service in customer service. they took wonderful care of me and my belongingsTracey R. | Premières impressions
Raymond was awesome . Very patient and efficient!Britny M. | Premières impressions
Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staffgoldie e. | Expérience générale
I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.jemimah J. | Expérience générale
Everything was grestCHERYL L. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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