Customer Reviews for U-Haul Moving & Storage of Marrero

686 évaluations

7201 Westbank Expy   Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)

(504) 349-0969

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(504) 349-0969

7201 Westbank Expy
Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Lytisha F. 
Évaluation :
5

They were very helpful and extremely respectful

Leslie J. 
Évaluation :
4

The drop off went smoothly. We had some unexpected weather delays but we worked together to get the equipment back before they needed to send it out again.

WILLIAM W. 
Évaluation :
5

The fastest I ever rented a U-Hual truck. There the best in Marrero, I will tell all my firends.

Laquinta W. 
Évaluation :
5

No improvement is necessary. It was a very good experience.

John K. 
Évaluation :
5

Nothing, they were very helpful, polite and caring. They treated me awesome and they deserve to be complimented, it's not easy dealing with different types of people but they're amazing and they need to know

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANIQUA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROD B. 
Évaluation :
5

John was awesome. He helped us find a uhaul when onne wasn't available. He was very professional and nice. The staff were working hard.

Danielle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaniqua H. 
Évaluation :
2

The lot was way too small but the staff were very friendly and competent.

Carly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santa C. 
Évaluation :
5

No problems at drop off. People helping were very friendly and helpful

ALEJANDRO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
5

Employees were very communicative and went above and beyond to help during a high-stress move.

Shaniqua H. 
Évaluation :
5

The best in town,

Gloria V. 
Évaluation :
5

Thanks Tyler and Dan! -Steven

Steven B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah S. 
Évaluation :
5

Very friendly service

Tammy V. 
Évaluation :
5

I was over charged and disagree with the charges

CLIFFORD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natari J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiera B.  |  Expérience générale 
Évaluation :
5

Great customer service! John and Tyler always gets me in and out. Thank!! -Steve

Steven B. 
Évaluation :
5

I just love this location ….always a smile and really to help I wouldn't go anywhere else

Tiara B. 
Évaluation :
1

Be nicer! Not only was this a very stressful time for myself, the store made the stress even worse. There was a constant miscommunication between myself and the store, from the moment I walked in there. After the pickup, the GENERAL MANAGER continued to call me and state that i HAD to have the truck back before my time at 5, because they closed at 5 and he needed to clean the truck. He made it seem like he was my dad yelling at me, every time we spoke. Very rude and very stressed working with this store, they were not accommodating and i will never return. This is the ONLY bad experience I have ever had with Uhaul, and it was so bad that i'm here doing the survey. I hope they fix this problem because i'm sure i'm not the only one.

Jordyn V. 
Évaluation :
5

MR.DAN WAS REALLY HELPFUL 😊

Tanya B. 
Évaluation :
1

I feel they can do better with customer service, the manger is very rude, I won’t be a returning customer at that location.

Jasmine T.  |  Expérience générale 
Évaluation :
5

We tried to use this location last year and had a bad experience. Yesterday's experience was the complete opposite. The employees were very friendly and helpful. I would definitely recommend this location.

Christopher T. 
Évaluation :
5

Staff friendly and extremely helpful. (Dan)

Rita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natari J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tory D. 
Évaluation :
1

clean vehicles before arrival

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

I was running late on my return and the staff were very understanding and took care of my kids and I. I would HIGHLY recommend this location.

Samantha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATARI J. 
Évaluation :
5

Rien

Joseph E. 
Évaluation :
4

This vehicle had terrible brakes and an incredibly uncomfortable/bumpy ride. I was/am genuinely afraid that all of my boxed belongings would be/will be brokenbroken. This is definitely not a "soft ride" vehicle and seems to need some maintenance.

Eric D. 
Évaluation :
5

Just keep up the good work

Howard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
5

Very good Staff

john P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natari J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kaylea P. 
Évaluation :
3

The original place I ordered from was online check in only however the vehicle I reserved was not in the system so I was unable to use it. However, the location on the expressway in Marrero, LA stepped up and let me rent a truck that already had a reservation so I could hurry up and do what I had to do and bring back their truck in time for the next reservation

Corey D. 
Évaluation :
5

I love the staff & customer service! They always aim to please there customers. TRULY A GREAT LOCATION!!!

Leah S. 
Évaluation :
1

We sat on the side of the interstate 4 hours waiting on roadside assistance to come change a tire that blew out and when he got there he removed the back 4 tires which were very bald and in dangerous conditions. When we approached the location we showed the tires to the associate to where we were told “these tires did not come off the truck”. My employee stated yes these tires did come off that truck and we were unable to actually use the uhaul due to the fact we sat on the side of the interstate waiting on a tire to be changed so long that we missed the job we rented the uhaul for. We asked about reimbursement and we're told no there is nothing they can do. Worst customer service ever.

Brian A. 
Évaluation :
2

I have been a customer of this location since 2015. I am in a climate controlled unit which is rarely climate controlled; I do understand the meaning. It is miserable hot in my unit that several items have been ruined since they have been in there. Isn't that the entire purpose of climate control? I've gone in there and the thermostat reads over 86. The manager from 2015 was rude and obnoxious and charged my card without permission and caused me NSF fees. I also get paid every few months and I attempted to explain that to her so we could work out a plan and she would not hear it. So I am constantly paying these outrageous fees. I always pay my storage which usually costs me between 550 $and 750 $estimated. All depends on how my check comes in and how much I have left over or can borrow. I've been a customer for 6 years and one would think you would make the conscious effort to work with a long standing customer but obviously not. So my situation is changing and in the next couple of months I will purchase a storage unit and move away from Uhaul since Uhaul obviously does not value me as a customer it prefers the 75 $to 150 $in late fees over the original 139,95 $ (1 679,40 $ yearly) then you became greedy and I'm sure Uhaul is using Covid as the excuse for the 10 $increase in rent and now you stand to collect 1 799,40 $ yearly plus the outrageous late fees when you know 100 percent you will receive all rent monies from me. Greediness is what kills business and unwillingness to work with your good customers is what causes loss of customers and spread of bad customer service. Uhaul once was a name everyone respected and was proud to use and now we all look for alternative sources; ask yourselves why. Go onto the location off the west bank expressway in Marrero, LA where I am located and read the unpleasant remarks. I have called and complained numerous times. My father was in business since I was 2 years of age until the day he passed away at 75, I was 51. People still stop me and say they wish he were still here and what a great man he was and I could go on. That's when you know you have excellent customer satisfaction. I bet the Uhaul bean counters wouldn't receive shelter during a catastrophe from any white or blue collar workers.

ANN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sakeanon W. 
Évaluation :
4

Not this recent visit but' the one before an Employee was upset because i didn't know the drop off procedure and he was very nasty about it. I advised him that i was still a customer and he needed t o understand that i didn't work for uhaul and didn't know the procedures and that he still needed to respect me as a customer.

john P. 
Évaluation :
5

Keep on doing what you doing and business going to get better

ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie P. 
Évaluation :
2

The equipment was clean. It didn't have the items in the truck I requested. The trucks ability to get to and from where I was going was questionable at best; I, felt it was going to break down at any moment. Also, I wasn't informed the time I was requesting the truck for wasn't doable until around noon the day prior even though I set it up over a week in advance. Equipment that wasn't available wasn't notified until I got there to pick up. So, communication was horrible in my opinion.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natari J. 
Évaluation :
5

Mr Lawson and the crew are very professional and make the customers seem like they come first. Everyone says this but they really show it. Thanks

john P. 
Évaluation :
3

The blankets and furniture dolly that I ordered were not in the truck and I did not notice until much later.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiera B.  |  Premières impressions 
Évaluation :
2

Do not like making a reservation on line for 12 hours and then told they dont rent that long on a weekend. The reservation was done on line and then get told crap like this is very inconvenient. I had to do the rest of my move with pick up trucks due to the 4 pm return time I was given. Crap

Frank C. 
Évaluation :
5

Y'all did a excellent job

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbye M. 
Évaluation :
1

I was charged for an extra day even though I called and notified them before 3pm that I would be late due to unexpected thunderstorms and flash flooding, events verifiable because the local government sent out alerts to everyone in the area, including them. They said to bring it in before 6pm. I brought it in at 5:45pm in spite of the weather. Unacceptable.

Placide J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martine S. 
Évaluation :
5

Kudos to Courtney. She was courteous and very easy to work with.

Robert R. 
Évaluation :
5

Great people there it was a good experience

Sean J.  |  Premières impressions 
Évaluation :
5

Customer service was excellent!

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY D. 
Évaluation :
5

Mr. John was super nice. The only thing I wish someone woulda verbally explained was that uhaul DO NOT Prorate anything. If you move out the storage a day after you paid you WILL NOT get a refund for that month.

Niesha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil D. 
Évaluation :
5

Excellent service thanks again

Steven W. 
Évaluation :
5

The staff was very helpful and very professional and appreciate that and thank you very much

Ubaldo G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
5

Best experience by far!!!

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goldie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natari J. 
Évaluation :
5

Excellent service.

Connie B. 
Évaluation :
3

Would be better if there was electricity in the unit. I will be accessing my unit at night very often. So no lights.

Tallyn O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cantrina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williams S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teanna W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.

Dorothy R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

All was great

Jerome S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jynae B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wylita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberta G. 
Évaluation :
5

Everything went smooth and easy. I have no complaints. Everyone was helpful and greeted each customer and made you feel welcome.

LaShon A. 
Évaluation :
5

John is a great manager and also his staff.

Troy K. 
Évaluation :
5

No improvement needed! Customer service is awesome & vehicles are always clean and sanitized!

Leah S. 
Évaluation :
5

Both guys were pleasant

Lovie M. 
Évaluation :
5

I always have a great experience at this location. Excellent customer service and the vehicles are always well maintained.

Keiana S. 
Évaluation :
5

John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.

Susan S.  |  Expérience générale 
Évaluation :
5

Nothing...this location's employee John made it better than other companies I have used in years prior.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniell T. 
Évaluation :
5

N.D.

Stephanie S. 
Évaluation :
3

CUSTOMER SERVICE!!! The guy that checked me in was rude...over the phone and in person! He needs a course in customer service! The woman who checked me out when I brought the truck back was very courteous and pleasant. He could learn a thing or two from her!

Quamlynn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
5

Nothing that I can think of at this time

Theresa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANADA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L. 
Évaluation :
5

The whole staff was nice, courteous and friendly . Omg they've helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!

Valisha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn W.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful and nice 😊😊😊😊😊

CYNTHIA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie D.  |  Premières impressions 
Évaluation :
5

Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.

Niesha B.  |  Premières impressions 
Évaluation :
1

It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever again

Kenyana G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Premières impressions 
Évaluation :
5

Very nice staff and helpful!!

andrea r.  |  Expérience générale 
Évaluation :
5

Very pleased. Staff always friendly, helpful & efficient.

DEBORAH D.  |  Expérience générale 
Évaluation :
5

Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.

PATRICIA H.  |  Expérience générale 
Évaluation :
5

Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.

Susan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deriana S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL E.  |  Premières impressions 
Évaluation :
5

This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.

Sandie R.  |  Premières impressions 
Évaluation :
5

Every thing was just like I expected it to be

gladys g.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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