Évaluations des clients U-Haul Moving & Storage of Marshalltown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Marshalltown

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Thereasa E. le

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If I didn't have to wait an hour and half for a tow truck to drive 27 miles to pull me out of the mud I would have been on time to return the truck. I was 3 hours late and charged a full day.. The website States a cargo van is $19.95 a day but doesn't mention that it is in town or 4-6 hours rental time...if I would have known I would have found something else...

Trevor H. le

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Le client n'a pas laissé de commentaire.

David R. le

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Scott did a great job with the rental. Thanks

James H. le

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Le client n'a pas laissé de commentaire.

Karen R. le

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Le client n'a pas laissé de commentaire.

Larry H. le

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The employees need more training on your computer system, it took me over 30 minutes to get a reserved truck and then had to go back to the location a few hours after I had returned the truck because no one had entered into the computer that the truck had been returned.

Norman B. le

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Le client n'a pas laissé de commentaire.

Myron H. le

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Excellent, personal service.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

Tom H. le

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A less strenuous way to lift hitch to my vehicle.

Kent C. le

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I was impressed with the friendly, knowledgeable staff and ease of the overall transaction.

Amber S. le

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Staff was new and disorganized. Took 30 minutes to drop it off because they were confused

Don P. le

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Le client n'a pas laissé de commentaire.

Gerald T. le

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Maybe a shadow board for organizing, and have equipment ready go when it's been reserved. I feel the checkout process took longer than should have due to not being prepared

Johnathan G. le

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The manager, Chris, was amazing. Watching him trying to help everyone and please everyone and do what he can to take care of all the customers was inspiring. But as much as this guy run around, no wonder why he is skinny! Great job Chris!

Kara S. le

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Le client n'a pas laissé de commentaire.

Roy B. le

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Le client n'a pas laissé de commentaire.

Edgar S. le

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Le client n'a pas laissé de commentaire.

Jon R. le

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Even though the store is under construction and I am sure Chris has many things to do, he took the time to answer all my questions and treated me professionally

Sonja S. le

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Office person was not very communtive with previous customer nor with us when we dropped it off. It was a Saturday and we felt the man would have rather been somewhere else.

Joan S. le

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We ended up renting 2 trucks on different days because we have too much stuff. The trucks were clean inside cab and truck both times - but windshields were covered with bugs. One truck only had a quarter tank of gas and it is really difficult to figure getting back to that amount. Starting full and ending full is easier.

Anthony B. le

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When I brought the truck back, I noticed a coolant leak which I pointed out to the CSR. He did not seem to care and continued checking in the JH. I asked him if I could open the hood for him and he said "I ain't touchin dat." He ignored me and continued the check in. I followed him into the store to continue the conversation about the truck. He finally responded by saying he would write it up and then accused me of trying to hide the leak by saying "how could you not notice." He then said the shop was going to take care of it and that they would be sending me a bill for the damage I caused. I pointed out to him that the leak was recent and sudden beacuse if he would simply take a second to look behind the truck he would see that there was not a trail of coolant across the parking lot. He completely ignored me. I then recorded a video of the leak and the area behind the truck to prove that I was not in fact a worthless liar as I had been made to feel. This man was and is completely unprofessional and in my opinion acted like he did not care about his job, or the customer. If i was trying to hide something I never would have pointed out the leak to begin with, and then to be accused of dishonesty and subterfuge by a CSR who refused to even examine the truck was ridiculous. I worked for Uhaul for two years when I was going to college. I never treated a customer the way this man treated me. The only positive experience I had was the friendly woman who checked in my autotransport earlier in the day. She was friendly and helpful.

RICHARD G. le

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Was charged for an extra day of use. My understanding was 2 days of use. Was given 23.5 hours to return truck after moving across state.

Jeremy M. le

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Le client n'a pas laissé de commentaire.

Antonio B. le

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Need better customer service

James T. le

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All was good with the exception of having to do paperwork twice due to not getting into system.

WILLIAM O. le

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They were awesome

rose D. le

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They where very nice and helpful and made sure that everything was working for me

Kredence C. le

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Made a reservation online and everything was good/set up until we got there and we had to wait an hour or so more because all of the power went out in the building and nothing could be processed. The manager came to “assist” but was really no help at all and not the friendliest of people, just shrugged us off like nothing. The cashier lady who was helping us was very polite about the issue and friendliest to us as customers (had to keep reminding manager that we needed to be helped when we were the only customers in the building which was in my opinion the most frustrating part about the situation). A major inconvenience and put me way behind schedule (I had a specific layout for the day which was why I used the online reservation route but in the end it didn’t matter anyway). They are a fairly new location, which I understand. But why start the business if everything isn’t good to go? Not a great way to start out. I refuse to use this location again and will go out of my way to avoid it if at all possible.

Allison G. le

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Le client n'a pas laissé de commentaire.