Customer Reviews for U-Haul Moving & Storage of Marshalltown
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Marshalltown, IA 50158
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Buy 15 ft. moving trucks with cruise controltim p. | Premières impressions
We were very pleased and impressed. Will definitely use again and recommendPam R. | Expérience générale
Le client n'a pas laissé de commentaire.Tami M.
I would never use the Marshalltown old smart site again. Manager rented me a trailer to move a utv that I couldn't fit the utv in. Even though it was over sized for the utv, the gate was to narrow to drive through. When I asked for at least partial refund was refused, he couldn't remember renting me the trailer for that use...it's on the computer. Never, Ever again!tim H.
Trailer wiring harness was mangled and wrapped in electrical tape when I picked the trailer up. Blew multiple fuses in my vehicle while trying to track down the problem. Eventually unwrapped the electrical tape and found the source. Had to cut out the bad section of wires and splice everything back together, problem solved. Except it cost me 2 hours on the day that I was supposed to be packing and moving. Asked for some money to be refunded for my trouble and was told since I didn't report it at the time (which would have taken even more of my time) I can't get a refund. Will be sharing this awful experience with everyone I know.Michael A.
Helpful location. Checked lights before I left and determined license plate light was bad and changed out.Phil H.
Le client n'a pas laissé de commentaire.Karla G.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.VAN RO C.
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.Hannah w. | Expérience générale
Very nice and friendly staff very easy to get in and out unloadJulie G. | Online Move In
The store was staffed with one person on a busy Saturday morning near the end of the month when activity was high. I stood in line for 20 minutes with four others waiting for the staff to come in from the parking lot where he was working with another customer. I returned my rental early, but still received a call 30 minutes after it was due asking where it was. The company needs to be more organized and staff at least 3 employees at a time to effectively help customers.Barbara S.
Le client n'a pas laissé de commentaire.Julie G.
The staff was so friendly and helpful. They were patient and accommodating. What a great blessing to have excellent help and customer service. Like talking to family. Thanks TeamUhaul and God bless you!BEV F. | Premières impressions
Le client n'a pas laissé de commentaire.Charles H. | Expérience générale
Le client n'a pas laissé de commentaire.CRAIG J.
The units have continuous climate control, lighting, privacy and security. Various sized units to satisf all needs.James P. | Expérience générale
Le client n'a pas laissé de commentaire.tonya O.
Le client n'a pas laissé de commentaire.Rick G.
Better customer service, dont make your customers work for you by taking a truck to a different location because the one i need is full i will never use this company againâ€¦Penske only from now on!tanner H.
Le client n'a pas laissé de commentaire.Kathy B.
The priceBenito T.
I dropped the trailer off after hours and the online drop off went smooth. I was very upset the next day to find out my supposed $116 bill that I signed for when i picked the trailer up had grown to $280.00. Husband called the Marshalltown location just to find out the wrong trailer # had been put on my paper at pickup. Supposedly they are fixing it at the Marshalltown location but will see what the charges are when all this BS is done.ASHLEY M.
Le client n'a pas laissé de commentaire.Derek L.
The representatives at this center were patient, cooperative, and helpful throughout the process. On the pick-up day, they were very busy yet gave each costumer their time with a smile. Thank you Marshalltown, IA U-Haul!Margaret S.
I was so impressed at cleanliness and conveniencePam R. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander V.
Great staff, very helpful & respectful always.Marcos R. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa N. | Expérience générale
Le client n'a pas laissé de commentaire.Carol S. | Premières impressions
Le client n'a pas laissé de commentaire.Robert J.
The guy Cayne was awesome. He made our whole experience easy and explained everything clearly to us. Made us feel like he really cared.Ana A. | Premières impressions
Le client n'a pas laissé de commentaire.Ana A.
2nd time renting the trailer in two weeks. Great experience both times.ROBERT S.
Juan was very friendly and helpful, made it a great experience.Mike M.
Super easy to findMichele S.
Store is very clean - the young man that helped us was great. Friendly and helpful.Bruce B.
Le client n'a pas laissé de commentaire.David R.
I was scheduled to pick up the uhaul in Iowa city at 9:00 am and was called the day of at 7:00am to say there was not a truck available. Extremely poor customer service !Erika B.
Le client n'a pas laissé de commentaire.Lorna M.
Everything was goodCarlos D.
Le client n'a pas laissé de commentaire.Elizabeth A.
When you say we going to add 30 extra miles add them don't try playing it off as no you only have 50 miles try charging the card extra money when it wasn't necessaryAnthony B.
Was charged more than we were told. However, it was easy to use and got the job done.CHAD S.
Le client n'a pas laissé de commentaire.Nicholas D.
Le client n'a pas laissé de commentaire.Araina J.
The cargo van I rented had animal hair in the driver and passenger seats and also in the cargo area. A quick vacuum would have probably taken care of the hair. The vehicle also smelled like livestock. Other than those issues our experience was good.troy D.
The service was wonderful and the representative was very kind and informative. The links are so wonderful and easy to use. Overall great service!Sharon B.
Let customers know what to do about if you need to call or wait for someone to show up to decontaminate and turn in the truck. It was very unclear so we just sat there for a while.Abigail D.
Le client n'a pas laissé de commentaire.Hannah w. | Premières impressions
Le client n'a pas laissé de commentaire.Marc H.
Le client n'a pas laissé de commentaire.Amanda W. | Premières impressions
Always great!Diego F.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Brain E.
Le client n'a pas laissé de commentaire.JERRIE H. | Expérience générale
Le client n'a pas laissé de commentaire.Christina K.
The only problem is I went in by 8am on June 30th and spoke with Juan. Everything was paid for. Dropoff location in Coralville Iowa, miles allowed, dolly and rugs for packing were all confirmed. My husband was just supposed to come in at 11am and have then copy his drivers license. He went in and had to wait for over a half an hour. The girl could not find the reservation, tried to add insurance and changed the drop off location to Cedar Rapids.David A.
I was over charged. They didn't adjust the charges.Judy J.
The staff at Marshalltown IA was great when we made the reservation a month before we needed it and when we picked it up as well. The dealer in Sioux Falls SD we dropped it off at was great. I have dealt with the Sioux Falls location for many years and will again when we need a UHaul.BRUCE B.
Le client n'a pas laissé de commentaire.Kevin C.
Long wait time to return.julie E.
Reserved online to pickup in ANKENY. And location prefernce. If there was no trailer I wanted at this location it should have gave me options. Vs getting a call 2 days prior.Todd T.
Really appreciate everything about the facility. One thing to fix is that the back side outside intercom does not work. Otherwise was a great experience renting space!Kristin H. | Expérience générale
Le client n'a pas laissé de commentaire.Russell T.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.Sara B.
Le client n'a pas laissé de commentaire.Kyndal M. | Expérience générale
Le client n'a pas laissé de commentaire.Gene K. | Premières impressions
Needed to find the key box, would have liked instructions on where to put them.Lee M.
Le client n'a pas laissé de commentaire.Harlan H.
No one seemed to know anything. Was told I had a 100 deposit only got 60 and still yet to receive that. Not helpful at all.sara W.
Le client n'a pas laissé de commentaire.David K.
I had a flat on a trailer. The marshalltown store and corporate were amazing in getting me taken care of and follow up. Will use again!Jesse S.
booking the rental was a little bit difficult, I live in marshalltown wanted to rent from Marshalltown store unable to do so on line tried calling the store, ended up going in in person then everything went well from there I will be renting a van several times a yearJared W.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Harlan H.
Le client n'a pas laissé de commentaire.Kathy H.
Great Facility, Juan is very helpful and friendly. Give him a raise :)Carey P.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Carey P.
Why in the world would you not let me have the trailer for a third day? It really pushed us to exhaustion. No one else was renting it on the third day it just sat there. I had it rented at the local level then I got a call from higher up taking the third day away because they wanted it available in case someone wanted it for the weekend I wanted it ! What do you care who rents it? The whole thing was just bureaucratic nonsense instead of common sense! Taking more money from me the original renter would be the same money as renting to a phantom new person who never appeared anyway! Stupid!Conni D.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.deb K.
The young man who pulled my reservation, Juan Velez, did an excellent job of customer service and was very courteous. He was the only one on duty and I felt bad for him because the keys for the truck I was assigned were missing. Someone failed to make a note in the U-Haul system that the truck was out of service. Juan was the only person on duty and the phones kept ringing and people were coming in for service. He maintained his composure, but the stress was unwarranted. U-Haul needs to have two people staffing the facilities to help with customer service. There is no quick way to rent a truck, no matter what U-Haul advertises. It takes time, so please get more help in your centers so people like Juan don't have other customers blaming him for it taking so long to buy boxes. He did a FANTASTIC job and deserves recognition for his work.Shelly M.
Le client n'a pas laissé de commentaire.Jerry S.
Just keep doing what you are doing. Top Notchrobin C.
Excellent customer service. Easy to pick up trailer, easy to drop off at same location the next day. Only issue was that the door spring apparently sprung while I was using it and could only close the back door about two thirds of the way on return trip home due to sprung tension cables catching on rollers. Used bungee cords to keep it partially closed. When dropping off, Uhaul employee said no problem, we'll get it fixed. Overall, great experience except for the door which thankfully closed part way keeping large items inside while traveling.DANIEL G.
Le client n'a pas laissé de commentaire.Greg N.
Awsome Folks!! Work with you in a time of need.VICTORIA W.
Having personal with a better attituderuben J.
Le client n'a pas laissé de commentaire.marcy E.
Staff friendly and courteous. Made for eat pick up and drop off.Dallas B.
Both gentlemen working were polite and very helpful.Dawn R.
It ended up costing me 60 dollars to go 80 milesRuby S.
Le client n'a pas laissé de commentaire.SEAN S.
Le client n'a pas laissé de commentaire.Jane V.
Le client n'a pas laissé de commentaire.Cynthia W.
No carts over in the area of my unit. And mouse traps in unit. Also 1 garage door sensor isn't working, tried twice.Mathew N. | Premières impressions
We had problems with our uhaul the minute we picked it up. Took several tries to get it started. Once we got it home we had to jump start it every time it was shut off. I called uhaul and they said either bring the truck back and we can switch it out for a new one or call roadside. I stated that we would bring it in and switch out and he said well call roadside first. Not sure why he gave me the option of switching out trucks if that wasn't actually an option. Of course I didn't want to do that because it was already filled with all of our belongings. We decided to just continue to jump start it every time. We got one load moved and was on our last load when the whole transmission went out. We had to walk all of our last load across the street because we had no reverse at that point. Ended up having to call roadside and they came and towed it about 4 hours later.Andrew B.
Le client n'a pas laissé de commentaire.rebecca P.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.LEE NANCY W. | Expérience générale
Le client n'a pas laissé de commentaire.Trent M. | Online Move In
The truck I rented was not cleaned out on the inside. When we were finished, we swept it out and returned to UHAUL in Ames! Chris was awesome in Marshalltown!Lane G.
Manager was excellentRODNEY R.
This manager was excellentRODNEY R.
Reserved equipment was unavailable at the location where it was reserved.MARTIN S.
Staff are helpful and friendly.Nicole M.
Le client n'a pas laissé de commentaire.Charisse B.
Le client n'a pas laissé de commentaire.KENNETH W.
Manager Chris Hill was great. Very personable and helpful.Joseph H. | Premières impressions
Get a bigger lot for the employees. They had to move equipment around like a puzzle because of the lack of driving space.JACOB F.
Le client n'a pas laissé de commentaire.RANULFO S.
Le client n'a pas laissé de commentaire.LAURE J.
Have more than one person working to help customersGERALDINE H.
Le client n'a pas laissé de commentaire.ERNEST A.
Le client n'a pas laissé de commentaire.Tami K. | Premières impressions
It much very excellent serviceSTEVEN C.
Salt the ice at the drop off stopMichael M.
Le client n'a pas laissé de commentaire.Jess A. | Expérience générale
Le client n'a pas laissé de commentaire.felipe s. | Expérience générale
I wish the storage spaces were a little larger for the prices that UHAUL charges. I used to have a storage shed that was 15x18x20 and it cost me $80 plus tax and I had 24 hour access but there was very little security with those sheds and there weren't any available to me at this time. However, I am very satisfied with UHAUL's security. I just wish the shed's were a little larger.randi M. | Premières impressions
AucunBenjamin W. | Premières impressions
Every person I dealt with was very friendly and helpful. Great staff!Blake R. | Expérience générale
Le client n'a pas laissé de commentaire.WENDI D. | Premières impressions
Great experience overallAlast R. | Online Move In
Le client n'a pas laissé de commentaire.Laure L. | Expérience générale
Le client n'a pas laissé de commentaire.Jami B. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah E. | Premières impressions
Le client n'a pas laissé de commentaire.Justin V. | Premières impressions
Le client n'a pas laissé de commentaire.Curtiss F. | Expérience générale
Over all happy with storage service and assistance. However frustrating when garage doors won't open. And drive in area often cluttered with debris. OJudi S. | Expérience générale
Chris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!Lane G. | Premières impressions
Le client n'a pas laissé de commentaire.CODY J. | Expérience générale
Le client n'a pas laissé de commentaire.wayne g. | Expérience générale
Le client n'a pas laissé de commentaire.NADIA A. | Expérience générale
Very easy and did it all online!Ramona V. | Online Move In
Very nice facility. Inside loading area was awesome! It poured rain while I look added in the dry!!Rodney K. | Expérience générale
Le client n'a pas laissé de commentaire.Kelli M. | Premières impressions
Le client n'a pas laissé de commentaire.Susan S. | Online Move In
Le client n'a pas laissé de commentaire.Laure L. | Premières impressions
Le client n'a pas laissé de commentaire.KAYCEE C. | Expérience générale
Le client n'a pas laissé de commentaire.Ronny M. | Expérience générale
Good serviceDonna H. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen B. | Premières impressions
Very good service and friendly staff.James K. | Expérience générale
Chris Hall is a great manager and keeps the building looking great while taking great care of his customers.bobbi s. | Expérience générale
Le client n'a pas laissé de commentaire.Tera K. | Expérience générale
Le client n'a pas laissé de commentaire.David G. | Expérience générale
Le client n'a pas laissé de commentaire.Logan P. | Expérience générale
Le client n'a pas laissé de commentaire.Bill F. | Expérience générale
Employee Todd was awesome. His attention to service is beyond compare!Randolph B. | Premières impressions
Le client n'a pas laissé de commentaire.lisa r. | Expérience générale
Le client n'a pas laissé de commentaire.Breanna S. | Premières impressions
Le client n'a pas laissé de commentaire.Alicia S. | Expérience générale
Found it frustrating that I made reservations 1 month in advance for a large storage room and was told they didn't have any available the day I arrived. Was told there was nothing they could do and they had nothing available, waited on hold for support from office managers for 25 minutes and then magically was told, well I guess we have 1 storage unit available. Was also told garage doors open automatically, but doors did not. Had to get office workers to open doors and let us in. After that, most things went smoothly. Clean facility.kelli h. | Premières impressions
I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about thisBEN K. | Premières impressions
It was better than mostKathryn B. | Premières impressions
Le client n'a pas laissé de commentaire.Beth s. | Premières impressions
Le client n'a pas laissé de commentaire.Dart P. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos D. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel B. | Expérience générale
Didn't have have the lock inside the unit readyCorinne D. | Online Move In
Le client n'a pas laissé de commentaire.Donna L. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl M. | Expérience générale
Chris was very helpful.KALPESH P. | Premières impressions
Le client n'a pas laissé de commentaire.Earl T. | Expérience générale
Chris, Laura, and Juan have been very helpful and accommodating and I am very grateful for their efforts 😊Rosanna B. | Expérience générale
Love that the facility is using a previous building instead of new build, climate control is great and security is too notchKELLI R. | Premières impressions
S.O.James M. | Expérience générale
Le client n'a pas laissé de commentaire.Mattie C. | Premières impressions
Le client n'a pas laissé de commentaire.Dart P. | Premières impressions
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
So friendly! Looks awesome inside and out!Marshalltown needs this- thank you ChrisTracy B. | Premières impressions
Very impressive facility!Kevin P. | Premières impressions
At the beginning of our experience there seemed to always be screws and nails in front of the parking lot. Seems to me the employees of this u-haul need to establish a daily routine of going around and making sure things are picked up and clean. Also we had on our day of moving out a roach came out from under a box. We now had to go through everything and make sure we were not taking with us these bad and nasty cruisers. Think if they would bomb every other month to prevent this from happening. Other than these the staff is differently helpful. Chris the manager bends over backwards in making things right. A+ in his customer skills effort. Thinking they just need to dial in the cleanliness.JC c. | Expérience générale
Le client n'a pas laissé de commentaire.Creed M. | Expérience générale
Le client n'a pas laissé de commentaire.Warren W. | Online Move In
Le client n'a pas laissé de commentaire.Mary M. | Expérience générale
Difficult time for everyone with the storm and power outages. They helped get me in a unit even though the links were down. Helpful staff and very courteous. Going to be a nice addition to the community.wayne g. | Premières impressions
Manager (Chris I believe) was very knowledgeable and professional. He went above and beyond to help make our move easier and convenient.dan h. | Premières impressions
The gentleman that assisted me, although new, was very helpful and friendly. He personally showed me to the unloading area, demonstrated how to enter the building, showed me to my room and made sure that everything was in order before leaving me to move in. A very professional service.Russell T. | Online Move In
Le client n'a pas laissé de commentaire.Nicole M. | Premières impressions
Le client n'a pas laissé de commentaire.Leiah P. | Premières impressions
Very helpful and friendly staff.James M. | Premières impressions
Chris was efficient and professional. It was easy to get a storage unit the size we needed. Chris explained things and made our unloading convenient - inside with carts available. Prices were reasonable and no administrative fee like some others. The facility is well lit and clean.Cathy E. | Premières impressions
This question of: Is the facility clean? The new Marshalltown facility obviously is under construction. Look forward to a new clean building. The guy who helped us Chris. Was very helpful and explained everything to to us. I'm giving him a A+ in customer service. I felt that Chris went the extra mile to make our experience a reassuring and pleasant one. - JCJC c. | Premières impressions
Very friendly and knowledgeable staff. Provided moving carts and the right size unit conviently located by an entry door.James P. | Premières impressions
staff was courteous and very helpful, THANK YOULyle F. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!