Customer Reviews for U-Haul Moving & Storage of Masterson Station

1 021 évaluations

2425 Merchant St   Lexington, KY 40511

(859) 309-5729

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(859) 309-5729

2425 Merchant St
Lexington, KY 40511

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.

Matthew R.  |  Expérience générale 
Évaluation :
5

Justin is very knowledgeable and super friendly! He's a great asset to your business.

Stephanie W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Nothing -Great service!!

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA E. 
Évaluation :
5

Nothing. Customer service was very friendly and helpful.

WILLIAM T. 
Évaluation :
5

Only one man to check in and out equipment. He did a great job but fortunately was not busy.

Tina H. 
Évaluation :
5

The employee was very thorough and helpful

GEORGE G. 
Évaluation :
5

I am not sure what the gentleman's name was that was working today but he was absolutely great. Very friendly and helpful!

Stefani M. 
Évaluation :
5

Excellent service à la clientèle

DANIEL C. 
Évaluation :
5

The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive for

Brenda L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Expérience générale 
Évaluation :
4

Great to work with! Very helpful getting the trailer hooked up too!!

JONATHAN T. 
Évaluation :
5

Courteous associates at this location.

BRYON K. 
Évaluation :
4

No complaints The ladies there are very nice.

TAMMY J. 
Évaluation :
5

Nothing.

JEFFERY C. 
Évaluation :
5

Very friendly and everything in time Tks everyone

Rosalinda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.

diana t.  |  Expérience générale 
Évaluation :
5

Nothing, everything was very clean, and employees were very friendly.

ELISHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI LYNN M. 
Évaluation :
5

Very clean units and very nice and professional staff

Brent S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer Q. 
Évaluation :
5

It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.

lynette w.  |  Expérience générale 
Évaluation :
5

We rented two units from them and they have been amazing every time we have talked or communicated with the staff.

Shawne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON V. 
Évaluation :
5

Very friendly and nice

lavitica B.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful

LAVITICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN R.  |  Expérience générale 
Évaluation :
5

Thank you for all your help!

KIMBERLEY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Premières impressions 
Évaluation :
5

The guys were courteous and helpful. Loved the experience.

Christopher W. 
Évaluation :
5

Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpful

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Everything was great! No improvements needed!

ZANE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B.  |  Expérience générale 
Évaluation :
5

Everything was excellent for what I needed them for,Staff was great.

Vera G.  |  Expérience générale 
Évaluation :
5

excellent service

FAWAZ A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATANYA J. 
Évaluation :
5

I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.

Angela S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

Nothing, everything went great.

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H. 
Évaluation :
5

Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.

Debra S.  |  Expérience générale 
Évaluation :
5

The customer service at this facility was above and beyond. The were friendly, wrote out lists of places to go see and eat, it was a very hot and muggy day and they offered my family popsicles while we were unloading our truck in the heat all day. A+++

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN LEE L. 
Évaluation :
5

I would like to say that my experience with U HAUL storage boxes, and facilities was fantastic! The staff were always friendly and courteous, and very efficient. When I called ahead to pick up my boxes, they were ready when I arrived. ....my items were in storage for almost a year, and they were exactly as I had packed them, and did not looked they had ever been mishandled. I would highly recommend your storage boxes, and storage services in the future. Thank you, Forrest Flannery

FORREST F. 
Évaluation :
5

Not a thing!

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANOJ R. 
Évaluation :
5

This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!

Diane V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo S. 
Évaluation :
5

Very helpful on what I needed to accomplish

Chris M.  |  Premières impressions 
Évaluation :
1

They charge for extra gas for no reason

JOSE FELIX M. 
Évaluation :
5

Justin was incredible. Engaging, informative, helpful, and quite frankly enjoyable to speak with. The trailer met my need perfectly.

BRIAN A. 
Évaluation :
3

The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.

Jamie C.  |  Expérience générale 
Évaluation :
5

UHaul ran out of dollies for moving but called our hired movers, and they brought one. Bravo!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmia G.  |  Premières impressions 
Évaluation :
5

It's not often you encounter such amazing help these days but this experience was outstanding! She went above and beyond to help and it's greatly appreciated. The storage units are clean, and I fell better knowing my items are safe. Thank you so very much. I highly recommend this facility!

Karmia G. 
Évaluation :
5

Read diff leaked all over my driveway during loading of the truck. Front end violently shook the cab and steering wheel when driving over 60mph as if the rims were bent or tires not balanced. I was scared it wouldn't make it through my ten hour drive.

BRANDON A. 
Évaluation :
5

Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.

Anne R.  |  Premières impressions 
Évaluation :
5

Great truck and customer service.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA C. 
Évaluation :
5

The gas I paid for raised my 20 $rental, plus mileage, plus insurance, plus a dolly, to over 60 $. Maybe make mileage free UP TO A CERTAIN POINT (say the first 20 miles). Also, that instruction "The tank is at 7/8 full, refill it to 7/8 before returning" was rather... STUPID. How, on an unfamiliar vehicle, are you supposed to differentiate between 7/8 full and 100 % full WHILE PUMPING THE GAS? A litigious person, who filled the tank to avoid unwanted fees, might sue for the value of any excess gas, and a pound of flesh along with it. Instead, I suggest you do what my friends and I do: Bring it to the customer FULL; expect it returned the same way. Note I am complaining about overall corporate instructions. Big companies tend to get dumber in the details. The PEOPLE at this facility were friendly, helpful, and courteous, deserving of high praise.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE N. 
Évaluation :
5

The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Merci.

Kimberly M.  |  Premières impressions 
Évaluation :
5

The UHAUL app does not work as it should. I had problems checking in and returning the vehicle.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASTASSIA A. 
Évaluation :
5

I originally had a reservation at a another location. This reservation was made 1 1/2 months in advanced. The location said they didn't have a truck for me and I had to call the 800 number to get assistance. Uhaul made it right but I will never use that other location again.

STEVEN D. 
Évaluation :
5

Ratty old used up trailer. Third trailer I've rent in two weeks for one way move and it was let's say “ well used”. But it worked for the load I was hauling. Both places ( pick up and return “ are fine. Good people and seem caring.

MICHAEL V. 
Évaluation :
5

Agent was more than accommodating and very helpful glad we called this location when we could not get remotely similar service at the others that we had attempted to contact

TAMIKA Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanne J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan K.  |  Premières impressions 
Évaluation :
5

Fantastic service!

Paul H. 
Évaluation :
5

Customer service rep was fantastic. She was very helpful and had a very positive attitude. Merci.

KENNETH M. 
Évaluation :
5

Day is the most helpful uhaul representative I have ever worked with. Therecis nothing to be improved. Day is amazing and Krystal keeps the place sparkling clean.

Ela M. 
Évaluation :
5

We have had bad experiences with other locations but Justin and the crew here have been nothing short of welcoming and professional. Customer service is a huge part of this job and this center is superb. We already have reservations there for a future job we are doing.

MALISSA L. 
Évaluation :
5

My original location did not have a truck despite my reserving ahead of time. Merchant was the next closest location, which cost me an extra 20 $in uhaul miles and an hour of my time. I reserved a dolly as well and no one in town seemed to have one. I don't understand the point of reserving. I've never had this happen before. Blew my mind. Happy the folks at Merchant were able to help.

Cullen B. 
Évaluation :
2

When I arrived I was told I cold not drop off because they were full. He told me to go to another location down the street. I went there and they said they were also full. I had to drive across town to an actual uHaul store to drop off. If I would have known I would have went there in the first place and saved time.

EDWIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
1

The electrical system in the trailer shorted out my alternator and battery and has cost me over 500 $to fix so far. When I dropped the trailer off early I was told due to the trailer malfunction the entire fee would be cancelled. It was not I noticed I was charged 170 $today. I am beyond frustrated and will never use your company again, nor will my friends or family or anyone I can possibly persuade not to.

Eric D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecelia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S.  |  Premières impressions 
Évaluation :
5

Went well. Easy drop off!!

Kent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE M. 
Évaluation :
5

Dia is a wonderful person! She is so responsible and takes her job seriously even thought she is very young. She has made my moving so much better. Thank you Dia! You are fantastic!!!

Sofia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
1

I ordered a cargo van weeks before my pick up date, I get a all the day before to be told none available so I was given a box truck at the same going rate. However I did not need anything near that big and my trip was over 300 miles, so gas was way ore expensive. I was told that haul her books their stuff regularly like the airlines, don't like that either. Not good customer service. The truck looked reasonably clean but smell liked some one had smoked in it. No place to list that. I accidentally hit milage and gas was correct and no way to backtrack on the app. I told the check out worker and she said nothing he could do about the gas not being on full even though I had not left the premises. Since the bow truck was so much roomier my stuff slid around more and got scuffed up. The air conditioner took over an half hour to get even close to comfortable all full blast. Had to leave it on full blast the entire trip. Once it started raining I noticed that the drivers side wiper but ripping at bottom. luckily it was not to far up yet. So no my experience was not pleasant.

TERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teveas B. 
Évaluation :
5

Was seamless. Employees were friendly and prompt.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Aucun

david s.  |  Premières impressions 
Évaluation :
3

Rented a trailer. Trailer was not cleaned out. It had trash left in it. The lights stopped working and when i called about it, i was told that the only thing that could be done was to check my truck. Due to the trailer already being loaded, i chose to purchase magnetic lights. After following the directions of connecting the trailer, while driving on freeway, the ball became disconnected but luckily the chains worked as designed and there were no damage to my truck or any noticed to the trailer. Noticed that the square nut clamping the trailer to my ball was able to be turned without pressing down on the locking tab. Afterwards, after each stop, we checked and retightened the nut.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

When we showed up to get our rental, the vehicle that we reserved was not returned, but they gave us a replacement with no extra charge and 20 % discount. Excellent service à la clientèle

Barbara G. 
Évaluation :
1

I recieved a call on Friday to confirm my truck reservation at a new pick-up location. That part is fine. When I arrived on Saturday, they didn't have my reservation in the system. I was "unassigned." I got through to scheduling after a 30 min wait and was told to go to another location across town to get my truck. I did so, and then was told that the new location didn't have my truck either. They said that a town 45 minutes away had one, but the location was closed and, having been misled twice already, I wasn't willing to make the trip without confirmation that there was actually a truck there. So I had to move my moving day back to Sunday. I had arranged for moving help, and that had to be changed as well. I am very disappointed. Had I been told that there simply weren't any truck available on Friday, I could have done something about the situation, but instead I was misled for 48 hours.

MICHAEL R. 
Évaluation :
5

Super friendly!

STEVEN J. 
Évaluation :
5

Would definitely use this facility again. Justin was very helpful!

NATHANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SULAIMAN D. 
Évaluation :
5

Truck had empty drink bottles in bed and coat hangers. No big issue

LARRY C. 
Évaluation :
5

I've have the best experience at this location and will always continue to use it because they are the best service possible..

CLINTON L. 
Évaluation :
1

While we got all of our belongings across the country successfully, the customer service was criminal. We had no information about drop off times, pick up dates, shipping information, payment information, etc. If we wanted to know anything, we had to spend hours on the phone being transferred endlessly. Will never use again.

Barry M. 
Évaluation :
4

Truck was not ready on time. The vehicle was very dirty in the outside. Windshield was filthy. Mirror on right side didn't work.

DAVID H. 
Évaluation :
5

Always had a great experience at this location! Keep up the good work

ERIK A. 
Évaluation :
5

So friend and helpful

lavitica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaytez L.  |  Expérience générale 
Évaluation :
5

Justin and his team were fantastic and helped remediate a terrible experience U-Haul initially created.

Shane M. 
Évaluation :
5

Although I was able to rent a truck, there was confusion on the rental process itself. The area had multiple reservations which confused both, staff and customers, on what they were to receive based on the lack of availability. Managing assets a little closer during the time students are moving in and out for the college semester would help alleviate these type of situations. The staff person at the above location was very understanding and helpful. He smoothed out the process and explained all the details. He was excellent through the entire process. Well done! Thank you.

JOSE MANUEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
1

You made us run around to 4 different locations before actually finding a truck for us. When you finally found us a truck it was 26' instead of 10' causing us to pay much more in gas. Extremely unsatisfied

Paul D. 
Évaluation :
5

Thank you people friendly and faster

Rosalinda R. 
Évaluation :
1

If Uhaul is a corporation and not a network of individual franchises, then management should act as if they are representing the company as a whole.

Jodi O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE F.  |  Expérience générale 
Évaluation :
5

Great staff

Joseph D.  |  Premières impressions 
Évaluation :
5

Rachel was GREAT. We started out at the New Circle Rd location and had a much less pleasant experience. The customer service at that location is seriously lacking. However Rachel at the Merchant Rd. location more than made up for it!!

Malissa Shonda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Excellent service from Justin and his staff. I will highly Reccomend.

GLENN T.  |  Expérience générale 
Évaluation :
5

Justin was amazing, beyond helpful! We were impressed with the facility and the customer service!

GABRIEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, very accommodating, and easy to work with. The location was clean. I would definitely recommend

Edward C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicente m.  |  Premières impressions 
Évaluation :
5

Justin was super helpful and the facility is sparking clean.

Daniel B.  |  Premières impressions 
Évaluation :
5

The facility was always very clean. ,the entire staff was always helpfull and friendly

rick k.  |  Expérience générale 
Évaluation :
1

The truck we rented was garbage, it had a red tag on the window where it had been broken down recently. Then we used the truck for one day then on the way back trying to return the truck, it started shaking very bad. I tried to contact Justin Thompson (The Store Manager [Leestown Rd, Lexington, Ky]), but my calls were ignored, and messages handled with no urgency. We called roadside assistance several times waiting on hold for hours to have the call drop on us multiple times. Couldn't reach anyone, and not feeling comfortable driving a truck thats shaking we waited for a response. Then after the manager refused to acknowledge that there was a safety issue with the truck, I drove it back at 25mph limping it back to Avoid further charges. Had the truck for approximately 24 hours, but was charged for 4 day rental. Worst Uhaul Experience Ever. Was ultimatlly asked to remove my items from storage to make room for another customer, like there money was greener than mine. This is after spending thousands on storage rentals and trucks through this same location and management.

William H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Premières impressions 
Évaluation :
5

Super friendly and helpful. Charming.

Sarah O.  |  Premières impressions 
Évaluation :
5

The lady worker who helped us (I can't remember her name now darn it) was AMAZING. So personable and helpful even though she was multitasking many different things when we walked in. She seems to be very experienced and doing a great job holding the office together. She made our experience much better and made moving apartments a little more enjoyable!

Brianna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERVIN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Premières impressions 
Évaluation :
5

When I got there the unit was too small. The two people working the front desk were helpful and got me the right size.

Rachel V.  |  Online Move In 
Évaluation :
5

Everything was wonderful. The manager Justin was every informative an great at his job.

Charlotte B.  |  Premières impressions 
Évaluation :
4

Justin went above and beyond to assist me in getting my storage units squared away. He was friendly, informed and helpful.

Kim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D.  |  Premières impressions 
Évaluation :
5

This storage facility is the nicest and cleanest of any I have ever used. It is secure, safe and well-lit. The personnel are all friendly and helpful. Justin is to be commended for his management. Highly recommend this U-Haul storage location.

Leo S.  |  Expérience générale 
Évaluation :
5

Really cleaned and safe *****

Naomi F.  |  Premières impressions 
Évaluation :
5

Justin Thompson is a role model for UHAUL Managers and Leaders. The survey above was primarily focused on his well-run facility. This comment is about the fantastic customer service experience Justin provided for our late-night arrival after driving 20-hours from Denver to Kentucky pulling a trailer. He reserved a great storage location that was set to accommodate easy loading & unloading. His leadership was demonstrated by him working beside his team. Checking customers in/out, forklifting, ensuring returned vehicles safely arrived, and our subsequent rental was attached correctly. Take great care of Justin, he is exceptional across the entire spectrum of customer service and leadership.

robert h.  |  Expérience générale 
Évaluation :
5

Great facility. Great staff. Thanks folks!

Mitchell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Premières impressions 
Évaluation :
5

Justin is a rick star

lisa d.  |  Expérience générale 
Évaluation :
5

Very clean and great security. We had items stolen from another facility and moved to uhaul for additional security. They did not disappoint. Each unit has an alarm along with multiple security cameras. Did it cost more? Yes, but piece of mind is well worth it.

WILLIAM F.  |  Expérience générale 
Évaluation :
5

Thank you Justin for all of the help you provided in making my move go smoothly.. Pat

Pat M.  |  Premières impressions 
Évaluation :
5

Gentlemen was very helpful knowledgeable a d a pleasure to talk to

Matthew D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodeci C.  |  Online Move In 
Évaluation :
5

Justin was great! Very accommodating.

JEFFREY R.  |  Premières impressions 
Évaluation :
5

The manager was real nice and very friendly I recommend to Uhaul place to all my friends and family.

ERVIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D.  |  Premières impressions 
Évaluation :
5

Great helpful staff at this location.

Mark C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy H.  |  Premières impressions 
Évaluation :
5

I can't remember the manager of the facilities name, but he is amazing. Great customer service and always helpful, even in the middle of the night. ⭐⭐⭐⭐⭐

TAMMY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Premières impressions 
Évaluation :
5

Very great service

Mary A.  |  Premières impressions 
Évaluation :
5

Excellent twice!

Robin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl H.  |  Expérience générale 
Évaluation :
5

In Joyed working with Justin on helping with my move in and exiting of my units.He was a Great Help. The Best I ever had with U Haul I have had a lot a of dealings with the company in a lot of different locations.

Anthony S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
5

U-Haul storage was the cleanest storage facility I have ever utilized before. All of my belongings were in perfect condition due to climate control units!! The staff was very helpful when I needed moving boxes ect. Justin was one of the most helpful, polite and friendly managers I have ever met!!! He' does an excellent job!!

Jenette W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne L.  |  Premières impressions 
Évaluation :
5

Justin and the rest of the staff was very helpful and accommodating for our needs

rick k.  |  Premières impressions 
Évaluation :
5

Very great company I had very good service from Kion and Justin thank you for all your hard work and taking care of all our stuff very please with Kion and Justin and all of your staff

shea l.  |  Expérience générale 
Évaluation :
5

Exceptionally clean, by far the nicest storage facility I have ever used. Staff are very friendly and helpful. Great job!

ANNA S.  |  Premières impressions 
Évaluation :
5

Excelente lugar

Lourdes S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicola B.  |  Premières impressions 
Évaluation :
1

seems to be poorly managed

Ash N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo S.  |  Premières impressions 
Évaluation :
5

Justin Thompson GM runs a great facility. Anything you need go directly to Justin. He'll take great care of you from asking questions to renting the truck! Great experience with this location in Leestown & Merchant Dr.

Mary H.  |  Expérience générale 
Évaluation :
5

Justin was fantastic with helping with a storage solution, especially on short notice, thank you!

Scott D.  |  Premières impressions 
Évaluation :
5

Excellent staff and friendly!!!!! Best UHaul I have experienced

Roy H.  |  Premières impressions 
Évaluation :
2

Unit was incorrectly closed out prematurely. Manager committed to arrange refund for overpayment multiple times and did not follow up.

don m.  |  Expérience générale 
Évaluation :
5

Justin is very helpful and nice to work with. The facility looks new and clean. We have never used storage before and feel really good about this choice. Location is conveniently accessible for UK student use. Having 24 hour access to our stuff is nice. It was a good experience. We would recommend this business.

Wendy L.  |  Premières impressions 
Évaluation :
5

Employees when above and beyond to help solve the issue. Thanks U

Maurica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dietra B.  |  Expérience générale 
Évaluation :
5

Manuel was the first person that I made contact with and it was great. He took excellent care of me and answered all my questions. After driving from Dallas TX to Lexington it was a pleasure to him there and make the whole process a smooth one.

Kevin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurica G.  |  Expérience générale 
Évaluation :
4

Very clean and maintained facility. Staff is extremely helpful and friendly.

Brent P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence H.  |  Premières impressions 
Évaluation :
5

I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.

Porfirio M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique B.  |  Premières impressions 
Évaluation :
5

The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the area

LANDER P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temperance L.  |  Premières impressions 
Évaluation :
5

General manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!

Mary H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

St. Clair is super friendly & helpful!! Justin is always fantastic as well!!

Angie S.  |  Premières impressions 
Évaluation :
5

Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.

Maurica G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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