Great people Great service 👍Ron S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Masterson Station
Pour nous contacter
Lexington, KY 40511
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When you check the fuel gage, you should put the correct readings on the paper document. The fuel level was 5/8th a tank and the level your rep put on the document was 3/4th of a tank. I drove from the rental place to a service station and filled it up and it took 13,72 gallons of fuel to fill it up. It's a 32 gallon tank, so do the math. Today I fill the unit up to 3/4th of a tank and then drop off the rental unit. I explained to the agent the situation and he said, no problem. I get a text message saying that they added four (4) gallons of fuel for an additional charge of 19+ dollars and other unexplained charges for a total of 28+ dollars. Needless to say, I'm a bit peaved about it but it's Thanksgiving, so I will let God deal with the situations but rest assured that I will not rent from U-Haul again. Thanks, William Hawes. Contract number 25517283.WILLIAM H.
This is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!Patricia G. | Premières impressions
Their seemed to be an exhaust leak that caused it to be a little noisier than it should have been. Other than that everything including customer service was excellent.BENNY D.
We have just made a very challenging cross-country move. Other U-Haul locations were unhelpful and caused more work and anxiety - which left us with only your national number for any assistance. The number offered hourly wait times and little help (very unsatisfying). This location (specifically the manager Justin, was a refuge in the storm). They provided caring, excellent service from the minute we walked in the door. We would highly recommend this location but U-Haul as a company has a lot ofJACQUELYN C.
The vehicle that I rented was in poor working condition and i was not treated well at this location!ANTHONY A.
Great customer service here. I drive a little farther to rent form here - because they are very attentive.KENNETH M.
Le client n'a pas laissé de commentaire.Herman C.
Le client n'a pas laissé de commentaire.STEVEN J.
Getting them to our new location was an issue, but we solved it. Otherwise, things went great. Merci.Timothy W.
Le client n'a pas laissé de commentaire.CAROLYN S.
Probably would have been better if the safety chains had been shorten to fit the vehicle.robert S.
Le client n'a pas laissé de commentaire.David L.
It was great. Thanks.TIMOTHY W.
Le client n'a pas laissé de commentaire.Ronald K. | Premières impressions
Le client n'a pas laissé de commentaire.SCOTT O.
Le client n'a pas laissé de commentaire.MICHELLE B.
Battery died in the middle of trip and no road side assistance answered. Luckily some random person helped us and we were able to jump truck. Location was good and employee was greatMAYABREANN V.
Everything went great 👍Ron S. | Premières impressions
Clean the windshield on the inside of the truck.Brett D.
Nothing, it couldn't have been a more seamless transaction. Justin was more than helpful and I'll highly recommend this location.BRADLEY V.
Le client n'a pas laissé de commentaire.JEAN R.
Le client n'a pas laissé de commentaire.AMY P.
Le client n'a pas laissé de commentaire.GREGORY B.
Customer Service is AWESOME! THE MANAGER JUSTIN IS AMAZING AND PROVIDES EXCELLENT CUSTOMER SERVICE. HE IS ALWAYS SO PLEASANT AND MEETING YOUR NEEDS.ðŸ'¯CAROLJEAN CAMPBE Y.
Pick up was a breeze!DEBORAH T.
The truck sounded like it needed repair and the headlights would not turn off. They did not have the equipment I requested which was very inconvenient.TERRY C.
The facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. MERCI!Anette J. | Premières impressions
Very clean and safe place to store your items.carol k. | Expérience générale
Great experience, will look to use again in the futureSTEVEN S.
Make sure all the lights a working on the trailersDAVID F.
Le client n'a pas laissé de commentaire.JESSICA L.
Le client n'a pas laissé de commentaire.SHELDON U.
I had scheduled a uhaul pick-up for Georgetown. When I arrived, there was nobody there. Someone showed up about 15 minutes later and my uhaul was not available due to the previous person not returning it. There was no phone call made to me to let me know this. I then had to scramble to find another uhaul, as I had movers scheduled. I had to drive to the Lexington location to pick up the uhaul and I had to reschedule my movers. Very inconvenient, lack of communication, and wasted time. It delayed my move several hours.LIAM W.
Le client n'a pas laissé de commentaire.Tiffany C.
Le client n'a pas laissé de commentaire.Michael W.
Enjoyed the experience making a short move.SUSAN B.
Le client n'a pas laissé de commentaire.Ronald K. | Expérience générale
Le client n'a pas laissé de commentaire.SAINEY B.
Great overall experiencePAUL B.
Le client n'a pas laissé de commentaire.lorleeta m. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Kacy J. | Premières impressions
Great, easy, thank you!CARRIE D.
Le client n'a pas laissé de commentaire.JONATHAN E.
Le client n'a pas laissé de commentaire.Christine M.
Convenient and well maintained location near Masterston Station. A hidden gem!LATONYA M.
Le client n'a pas laissé de commentaire.Joseph L.
Minimum gas should be upped to 1/2 tank. Allow time to get on the road for an hour or two before needing to stop for gas.THOMAS G.
As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.Matthew R. | Expérience générale
Justin is very knowledgeable and super friendly! He's a great asset to your business.Stephanie W. | Premières impressions
Le client n'a pas laissé de commentaire.John G.
Nothing -Great service!!Charles G.
Le client n'a pas laissé de commentaire.DEBRA E.
Nothing. Customer service was very friendly and helpful.WILLIAM T.
Only one man to check in and out equipment. He did a great job but fortunately was not busy.Tina H.
The employee was very thorough and helpfulGEORGE G.
I am not sure what the gentleman's name was that was working today but he was absolutely great. Very friendly and helpful!Stefani M.
Excellent service à la clientèleDANIEL C.
The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive forBrenda L. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa H. | Expérience générale
Great to work with! Very helpful getting the trailer hooked up too!!JONATHAN T.
Courteous associates at this location.BRYON K.
No complaints The ladies there are very nice.TAMMY J.
Very friendly and everything in time Tks everyoneRosalinda R.
Le client n'a pas laissé de commentaire.RICHARD S.
Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.diana t. | Expérience générale
Nothing, everything was very clean, and employees were very friendly.ELISHA D.
Le client n'a pas laissé de commentaire.Joseph W.
Le client n'a pas laissé de commentaire.TERRI LYNN M.
Very clean units and very nice and professional staffBrent S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael o. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN K.
Le client n'a pas laissé de commentaire.Elmer Q.
It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.lynette w. | Expérience générale
We rented two units from them and they have been amazing every time we have talked or communicated with the staff.Shawne S.
Le client n'a pas laissé de commentaire.SHARON V.
Very friendly and nicelavitica B. | Expérience générale
Everyone was very nice and helpfulLAVITICA B.
Le client n'a pas laissé de commentaire.ETHAN R. | Expérience générale
Thank you for all your help!KIMBERLEY B. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.Lisa H. | Premières impressions
Le client n'a pas laissé de commentaire.lorleeta m. | Premières impressions
The guys were courteous and helpful. Loved the experience.Christopher W.
Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpfulBEVERLY B. | Premières impressions
Everything was great! No improvements needed!ZANE E.
Le client n'a pas laissé de commentaire.JENNIFER L.
Le client n'a pas laissé de commentaire.CARRIE S.
Le client n'a pas laissé de commentaire.Dustin B. | Expérience générale
Everything was excellent for what I needed them for,Staff was great.Vera G. | Expérience générale
excellent serviceFAWAZ A.
Le client n'a pas laissé de commentaire.LATANYA J.
I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.Angela S. | Premières impressions
Le client n'a pas laissé de commentaire.Karmia G.
Le client n'a pas laissé de commentaire.Francia G.
Le client n'a pas laissé de commentaire.Jacob R.
Nothing, everything went great.GARY D.
Le client n'a pas laissé de commentaire.ELIZABETH H.
Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.Debra S. | Expérience générale
The customer service at this facility was above and beyond. The were friendly, wrote out lists of places to go see and eat, it was a very hot and muggy day and they offered my family popsicles while we were unloading our truck in the heat all day. A+++MICHAEL K.
Le client n'a pas laissé de commentaire.ALAN LEE L.
I would like to say that my experience with U HAUL storage boxes, and facilities was fantastic! The staff were always friendly and courteous, and very efficient. When I called ahead to pick up my boxes, they were ready when I arrived. ....my items were in storage for almost a year, and they were exactly as I had packed them, and did not looked they had ever been mishandled. I would highly recommend your storage boxes, and storage services in the future. Thank you, Forrest FlanneryFORREST F.
Not a thing!William E.
Le client n'a pas laissé de commentaire.MANOJ R.
This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!Diane V. | Expérience générale
Le client n'a pas laissé de commentaire.Leo S.
Very helpful on what I needed to accomplishChris M. | Premières impressions
They charge for extra gas for no reasonJOSE FELIX M.
Justin was incredible. Engaging, informative, helpful, and quite frankly enjoyable to speak with. The trailer met my need perfectly.BRIAN A.
The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.Jamie C. | Expérience générale
UHaul ran out of dollies for moving but called our hired movers, and they brought one. Bravo!JOHN S.
Le client n'a pas laissé de commentaire.Karmia G. | Premières impressions
It's not often you encounter such amazing help these days but this experience was outstanding! She went above and beyond to help and it's greatly appreciated. The storage units are clean, and I fell better knowing my items are safe. Thank you so very much. I highly recommend this facility!Karmia G.
Read diff leaked all over my driveway during loading of the truck. Front end violently shook the cab and steering wheel when driving over 60mph as if the rims were bent or tires not balanced. I was scared it wouldn't make it through my ten hour drive.BRANDON A.
Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.Anne R. | Premières impressions
Great truck and customer service.MICHAEL B.
Le client n'a pas laissé de commentaire.PRISCILLA F.
Le client n'a pas laissé de commentaire.ANDREA C.
The gas I paid for raised my 20 $rental, plus mileage, plus insurance, plus a dolly, to over 60 $. Maybe make mileage free UP TO A CERTAIN POINT (say the first 20 miles). Also, that instruction "The tank is at 7/8 full, refill it to 7/8 before returning" was rather... STUPID. How, on an unfamiliar vehicle, are you supposed to differentiate between 7/8 full and 100 % full WHILE PUMPING THE GAS? A litigious person, who filled the tank to avoid unwanted fees, might sue for the value of any excess gas, and a pound of flesh along with it. Instead, I suggest you do what my friends and I do: Bring it to the customer FULL; expect it returned the same way. Note I am complaining about overall corporate instructions. Big companies tend to get dumber in the details. The PEOPLE at this facility were friendly, helpful, and courteous, deserving of high praise.ROBERT P.
Le client n'a pas laissé de commentaire.JOYCE N.
The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Merci.Kimberly M. | Premières impressions
The UHAUL app does not work as it should. I had problems checking in and returning the vehicle.Thomas A.
Le client n'a pas laissé de commentaire.TERRIS R.
Le client n'a pas laissé de commentaire.DEE W.
Le client n'a pas laissé de commentaire.NASTASSIA A.
I originally had a reservation at a another location. This reservation was made 1 1/2 months in advanced. The location said they didn't have a truck for me and I had to call the 800 number to get assistance. Uhaul made it right but I will never use that other location again.STEVEN D.
Ratty old used up trailer. Third trailer I've rent in two weeks for one way move and it was let's say â€œ well usedâ€. But it worked for the load I was hauling. Both places ( pick up and return â€œ are fine. Good people and seem caring.MICHAEL V.
Agent was more than accommodating and very helpful glad we called this location when we could not get remotely similar service at the others that we had attempted to contactTAMIKA Z.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.Susanne J.
Le client n'a pas laissé de commentaire.BRIAN G.
Le client n'a pas laissé de commentaire.Megan K. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie S. | Premières impressions
So friend and helpfullavitica B. | Premières impressions
Great staffJoseph D. | Premières impressions
Le client n'a pas laissé de commentaire.vicente m. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie R. | Premières impressions
Super friendly and helpful. Charming.Sarah O. | Premières impressions
Everything was wonderful. The manager Justin was every informative an great at his job.Charlotte B. | Premières impressions
Justin went above and beyond to assist me in getting my storage units squared away. He was friendly, informed and helpful.Kim H. | Premières impressions
Le client n'a pas laissé de commentaire.Steve D. | Premières impressions
Really cleaned and safe *****Naomi F. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah F. | Premières impressions
Thank you Justin for all of the help you provided in making my move go smoothly.. PatPat M. | Premières impressions
Le client n'a pas laissé de commentaire.Jodeci C. | Online Move In
Le client n'a pas laissé de commentaire.Joshua O. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly D. | Premières impressions
Great helpful staff at this location.Mark C. | Premières impressions
Le client n'a pas laissé de commentaire.Tommy H. | Premières impressions
Very great serviceMary A. | Premières impressions
Excellent twice!Robin S. | Premières impressions
Le client n'a pas laissé de commentaire.mike f. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne L. | Premières impressions
Exceptionally clean, by far the nicest storage facility I have ever used. Staff are very friendly and helpful. Great job!ANNA S. | Premières impressions
Excelente lugarLourdes S. | Premières impressions
Le client n'a pas laissé de commentaire.Nicola B. | Premières impressions
Justin was fantastic with helping with a storage solution, especially on short notice, thank you!Scott D. | Premières impressions
Very clean and maintained facility. Staff is extremely helpful and friendly.Brent P. | Premières impressions
Le client n'a pas laissé de commentaire.bill b. | Premières impressions
Le client n'a pas laissé de commentaire.Clarence H. | Premières impressions
I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.Porfirio M. | Premières impressions
Le client n'a pas laissé de commentaire.Laura W. | Premières impressions
Le client n'a pas laissé de commentaire.Monique B. | Premières impressions
The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the areaLANDER P. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas F. | Online Move In
Le client n'a pas laissé de commentaire.Temperance L. | Premières impressions
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