Customer Reviews for U-Haul Moving & Storage of Masterson Station

1 455 évaluations

2425 Merchant St   Lexington, KY 40511

(859) 309-5729

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(859) 309-5729

2425 Merchant St
Lexington, KY 40511

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The employees at this facility have a way of making you feel like family. They have great customer service skills. I would recommend this Uhaul to anyone.

verkisha c.  |  Expérience générale 
Évaluation :
4

Expensive is only knock

Joseph G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla L.  |  Premières impressions 
Évaluation :
1

This whole process was less than good from beginning to end

Kevin Z. 
Évaluation :
5

The seat belt alert was annoying even though I had seatbelt connected.

Michael S. 
Évaluation :
5

Nothing.... the whole experience was great!!! The gentleman who took care of me was outstanding!!!!

David E. 
Évaluation :
5

Keep up the good work. Helpful, friendly and kind staff!

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karissa A. 
Évaluation :
5

Excellent service à la clientèle

Rachel E. 
Évaluation :
5

Have the office open 24 hours a day. It would be nice and convenient, for people who works different schedules. The office staff is nice and very helpful.

Mildred R. 
Évaluation :
5

Merchant location was great! Pleasant experience, employees friendly and helpful. will be using this location in future.

Jennifer B. 
Évaluation :
5

Staff was friendly and very helpful. Thank you all so much!! Was super easy as well!! great experience!!

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney B. 
Évaluation :
4

When I first arrived at the rental location I waited 20 minutes for someone to help me. Part of the reason for this was the customer in front of me was ill prepared to complete her rental paperwork. Ultimately another staff member helped me. Otherwise the pickup and drop off was painless.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macky N. 
Évaluation :
5

I am have yet to receive an over $50 close to $60 Inverse note from a U-Haul rent it back the end of April of this year. From Greenville Mississippi to Lexington Kentucky. I have not received my reimbursement

Eleanor W. 
Évaluation :
5

The truck was leaking oil from the rear axle on my driveway . I have to gat some one to clean up

Afteem Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
1

Ordered a 20ft for pickup in Georgetown KY Had to drive to Lexington,18 miles away, and had to pay the 40 extra miles to get it. Surprise surprise, they only had a 15 foot or whatever size. Didn't tell me, didn't inform prior to pickup, and didn't even inform me when picked it up. They just gave me the keys. So one trip with what I ordered. A 20 ft, took 2 trips with the smaller truck. The guy working that morning was absolutely rude and acted like I was a pest or a bother to him. I will never be back to uhaul nor will I ever use uhaul again, mor will my family/friends. TERRIBLE!

Joseph B. 
Évaluation :
5

Keep up the good work. Good people to deal with. Very professional

Joe E. 
Évaluation :
5

Every time I had a question or an issue, the entire staff was helpful, professional, and excellent! They made a stressful time in my life much easier.

Tina K.  |  Expérience générale 
Évaluation :
5

Excellent, understanding and reasonable. What else can you ask for.

terrycus C. 
Évaluation :
5

The person that checked me in was very friendly, went over everything and answered any questions.

Tina P. 
Évaluation :
5

The towing dolly had very rusty attachments for the chains and the tire anchors or ratchets. It was very difficult to use them.

Curry A. 
Évaluation :
4

The main complaint that I have is that there was a rodent of some sort that apparently made its way through all of our belongings. I have had to clean mouse droppings off everything. When I mentioned to the staff they didn't seem real concerned about the issue and the trouble it caused me. We were there a year and for them most part, all was good, but the lack of concern over a mouse in the facility is concerning.

Tamra H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

St Clair has been wonderful as well as the other staff I cannot begin to tell you how wonderful this storage unit is I'll clean it is and how the staff helps in every way they can

Angela A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Every person I can in contact with was wonderful. The company as a whole is horrible. I completed my reservation online. When I get to the location to pick it up there was not an available pick up. I then was told there was one on the other side of town. I drove all the way over there and they did not have any vehicle besides a 20 foot. I was not prepared to drive something that big. Everyone at both locations were excellent. I think it's beyond ridiculous that you can go book online when it's abundantly clear that the vehicle is not available. I also witnessed two other people have the exact same issues. I feel terrible for your employees that work in your stores. Also, I picked the original location due to how close it was to the place I was picking up and dropping off. I was only moving three items so I did the math on mileage, gas and rental to see if it was worth even moving the items. Even after a $20 credit I paid three times the price I expected. The entire trip should have taken an hour. I was dealing with issues from 10:00 and until 2:45. I have never witnessed a company put their customers or employees in this type of situation. It was horrible.

Whitney A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric H.  |  Expérience générale 
Évaluation :
1

We had to leave the property and find a storage unit at another location because the staff at this location were extremely rude insulting and unhelpful and lying. The assistant manager lied to my wife and then lied to me and she got caught in it and became very rude and the general manager said that he owned the place which is also not true and he lied as well.

Eric H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy W. 
Évaluation :
5

The staff members were all amazing and super friendly. The temperature in the storage is perfect and every thing is clean.

Eunice L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh A.  |  Premières impressions 
Évaluation :
5

Check in and out was very easy and I liked the picture proof. I have used some different locations in the past and the employee that received the equipment straight up lied and said the truck was dirty when it wasn't , luckily I had taken pictures on my own before the digital turn in was of use.

Jesse T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M.  |  Premières impressions 
Évaluation :
4

I was just so thrilled to find this place! It was in a safe area, large parking lot for returns & I could even leave my car on the lot until return. We don't rent moving vehicles often, but if I need to rent again, I will come here

Rebecca T. 
Évaluation :
5

Great service at reasonable price.

betty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reba r.  |  Expérience générale 
Évaluation :
5

Awesome staff. I would recommend this facility to anyone.

Ryan A.  |  Premières impressions 
Évaluation :
3

Staff was very nice and helpful. Availability of equipment was good. Trailer lights did not work. One light had been repaired with an LED while the other was a conventional bulb. This does not work will vehicles that have tail light fault sensors (need to change them all to LED).

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn M. 
Évaluation :
5

Staff was very friendly and attentive. Although I rented a truck and trailer the staff told me the trailer that I was to rent was damaged from the previous rental. The staff went to work to find me another one locally which they did and I was able to pick it up and not delay my move out of state. Merci!

Brent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
5

Great experience for UK move-in! Will be back next year!

Karen M. 
Évaluation :
4

Staff were overwhelmed with a large amount of customers. Original drop off point recommended by app was actually full and could not take any uhauls. App should recognize that and rerout. Not fun driving a 26 foot truck trying to find a drop off point

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneill S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Staff is so helpful

Scott M.  |  Premières impressions 
Évaluation :
5

I didn't like the App but when I went inside it was very fast and the staff was professional and got me in and out! Will return

Stephanie S. 
Évaluation :
5

Very professional

gloria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kassandra S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah C. 
Évaluation :
5

Rain leaked into the storage section of the truck so some of my belongings got wet but the customer service ladies (both at pick up and drop off) were spectacular! Everyone was very helpful, kind, and wonderful to work with. I always tell everyone to rent from this location.

Chelsea H. 
Évaluation :
5

This experience was awesome. I even needed to change our reservation for a day earlier, and there wasn't any issue. Great equipment; my husband loved the van that we rented; moved our granddaughter in one trip to her new apartment.

Barbara W. 
Évaluation :
5

The person (Day) who did the pickup/delivery and delivery/pickup was very helpful and easy to work with. She made the experience very easy and did a great job. Based on this experience, if we run into the same issue next year, we would use U box - U Haul storage again and recommend to other students in the area.

Moira H. 
Évaluation :
5

Clean and organized facility. Owner was extremely helpful. Highly recommend this location.

Derek H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin H. 
Évaluation :
2

This whole u haul experience has been less than great. First moving help company called and told me they do t do that. Second was MIA on moving g day and did not return my calls. 3rd lacked ability to keep me updated and I had to call every couple hours to find out what was going on. The u box pick up location I was given in Lexington never called me to confirm as I was told so thank goodness I called to check… they do t do u box… why was I given them by you all to get the Box? I get ahold of the place where the box was on merchant street and talk to a guy who says I cannot get it on Sunday as I had arranged because no one was there certified to do box .. I said ok, Monday at 9 am and he agreed . I walk in at 8:45 to be told I couldn't get the u box because they had no trailer…. Again, I pre called and arranged this. He calls and finds a double trailer and I wait about 1-1/2 hours to get the trailer and get the box loaded. The guy was nice but this whole experience has frankly been sub par.

Kevin Z. 
Évaluation :
5

Easy set up.

Travis B.  |  Premières impressions 
Évaluation :
4

Very helpful, friendly and courteous reps.

Michelle A. 
Évaluation :
5

Please provide a steering wheel cover for the truck. It was literally degrading in my hands. It is an old truck, maybe it is just time to retire it. But it is a great location otherwise.

Kellie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
3

customer service said our truck wasn't in yet even though we had a representative so walked around until he notified us that it was there otherwise, everything else fine

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena F. 
Évaluation :
3

I Reserved a 10x15 and given a receipt with the unit number. Upon arrival with movers, staff told me the unit I reserved was given to another customer!! When I make a reservation I expect the provider to "hold" my exact reservation. Paying $180 and hr for movers to wait around for 45 min for a solution made the situation worse. No 10x15 units were available so I had to settle for a 10x10 which does not meet my storage needs. I DONT WANT two units scattered throughout the facility as a "customer friendly" solution to make up for the 150 sq ft I needed from a single unit. Your staff tried to be accommodating and I'm sure they have corporate directives to follow. I'm not happy. Question 2 was a struggle for me. The staff was "friendly" yet the helpful part didn't make me happy by not getting exactly what I reserved and expected when I arrived. I'd appreciate a call from UHAUL HQ. Brooks can share my contact info. He's a good guy and not his fault. There are storage companies literally on every street corner. I chose you! Help this 73 yr old veteran get an easily accessible 10x15 unit at your Leestown road location. Thx. Art Pandaru.

Arthur P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria S.  |  Premières impressions 
Évaluation :
5

Everyone at the Masterson station location were WONDERFUL to work with. 5/5, will use again 💗

Kyndra H. 
Évaluation :
5

Great service

LEE M. 
Évaluation :
5

Forget his name that helped us but he was the best uhaul person I ever rented from very professional and helpful went above and beyond with high level of customer service

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Great place

LEE M.  |  Premières impressions 
Évaluation :
5

The receptionist that checked me in was amazing. Great customer service!

Doris L. 
Évaluation :
5

All rhe employees there are exceptional!!

Lesa P. 
Évaluation :
5

Excellent service à la clientèle. She listened which shows she cares.

verkisha c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ethan G. 
Évaluation :
5

I filled this out the other day too. Whitney and Sara were professional and customer centered in every way. Thx.

Arthur P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony c.  |  Expérience générale 
Évaluation :
5

The online return process was very frustrating. I spent a lot of time trying to get the vehicle returned properly. I was unable to share my location. My daughter finally had to do it and the information submitted wasn't the best.

Rhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Brakes where horrible

Marissa S. 
Évaluation :
4

The original order included a delivery to Richmond Rd. location in Lexington, KY. This was not explained and I did have to pay $100 extra to have delivered to final destination, but the WHOLE experience was positive otherwise. Super Staff! Super delivery! Super supplies! On Time! Great referral for movers at the origin. Each and every staff person worked hard to make sure I was completely satisfied with the move. Thank you, and awesome teamwork, UHaul!

Marshia H. 
Évaluation :
5

Wonderful help from Sara and Whitney. I'll be moving in next week. Thx.

Arthur P.  |  Premières impressions 
Évaluation :
5

No complaints. Will be back when needed.

Katherine M. 
Évaluation :
5

Thank you Sinclaire and keionne you guys are the best❤

April S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryJo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Overall good experience

victor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Everything was great! The only problem I had was that I left my wallet inside of the truck and I need it back !

MADELINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda R. 
Évaluation :
5

Staff super helpful and accommodating.

Keleigh A. 
Évaluation :
4

Please put jacks on the trailers and move away from rubber snubs on the safety chains for spring loaded snaps. I filled out more paperwork and had to give other people's names to rent a $5000 trailer than renting a $85 000 car.

Eric H. 
Évaluation :
5

Great service

Bennie M. 
Évaluation :
5

I enjoyed the service at my location!

Alexandre J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

I was 100 % pleased with my experience. In particular, the staff at this location was super.

DALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yohana H.  |  Expérience générale 
Évaluation :
5

Day is an excellent representative of your company. Management material. Has excellent leadership potential. We had numerous issues that were out of our control and had to make numerous last minute changes and she never once blinked with a change. Very professional on the phone and in person. Chief Anthony Gray Jr. Danville Police Department

Tony G. 
Évaluation :
5

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

Scott D.  |  Expérience générale 
Évaluation :
5

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

scott d.  |  Premières impressions 
Évaluation :
4

Have the equipment clean and working .. inside windows dirty side mirrors dirty .. one radio not working would turn on but could not change channels ..

benjamin D. 
Évaluation :
5

After a challenging 5-day trip moving across country the staff at this Uhaul facility helped in many ways, including helping change the tire on my vehicle we transported. Mr. Miller and Mr. St. Clair offered help and solutions to problems I experienced during the course of my move and move-in. Thanks again to this group of excellent customer service Uhaul employees!

James P.  |  Premières impressions 
Évaluation :
4

We packed up our uhaul and left it in the driveway overnight to unpack the next morning. We were very upset to find all of our things soaking wet from the rain that came overnight.

James H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ana V. 
Évaluation :
3

They tryed to bill me For a second day I only had the truck for four hours

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J. 
Évaluation :
5

Easy reservation and drop off.

Frederick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merritt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dustin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H.  |  Expérience générale 
Évaluation :
5

Whitney was unbelievably helpful. I arrived in a very stressed mood and Whitney made it a point to set me at ease and decrease my stress level, as well as make it a pleasant experience. She was very personable and kind and I greatly appreciate her help.

BRANDEN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O.  |  Expérience générale 
Évaluation :
5

This is the best UHaul location I have ever been to. The staff were extremely friendly and helpful, and the facility was gorgeous and clean. 10/10 recommend!

Hayley H.  |  Premières impressions 
Évaluation :
5

The 2 staff members were excellent! I had driven across country and I was very tired. They were patient and helpful.

Tina K.  |  Premières impressions 
Évaluation :
5

Justin Thompson is the ultimate professional he excels in crisis management. Treat everyone with dignity and respect he's firm but fair. Has the distinct ability to make sound decisions under pressure. A community leader he brings great credit upon U-haul corporation the Storage Professiion and himself.! Should me promoted on the spot. William (Sarge) Farris

William F.  |  Expérience générale 
Évaluation :
5

Justin was Very helpful and wonderful to work with

Veronica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucy c.  |  Premières impressions 
Évaluation :
5

This location is the cleanest storage facility we have ever used. Justin T and his staff are the absolute best. Would highly recommend using this location for storage needs.

DENNIS L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Online Move In 
Évaluation :
5

Justin was very professional and knowledgeable. The whole process from selection, paperwork, moving was very convenient. Will definitely recommend this location.

Laurin S.  |  Premières impressions 
Évaluation :
5

There was a problem with the unit and a small leak in the roof. Justin found the problem promptly, called us to come in and evaluate, and switched us to a new unit. Justin handled the situation very well and boosted our confidence in the facility even in light of a water issue. Overall very positive experience.

Adam H.  |  Expérience générale 
Évaluation :
5

Moving is never easy or fun but the U-haul facility that I used was great. The attendant was extremely helpful and so courteous. She helped me with my reservation for a truck, reusable boxes. She showed me my storage unit and was even helpful when I called her to say that I actually needed one twice as large. I was a bit paniced but she help calm my concerns. Excellent public service!

Samuel R.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly!

LOIDA F.  |  Premières impressions 
Évaluation :
5

I'm glad I made the choice to rent a storage unit here. I've done business with this U-Haul for years. Storage rental is just as enjoyable as equipment rental. The staff is always friendly, helpful and professional. Justin (the manager) has remembered me by name from day 1. I feel like a valued customer. Merci.

justin c.  |  Premières impressions 
Évaluation :
5

Modern facility with great security and very friendly/helpful staff

David M.  |  Premières impressions 
Évaluation :
5

The Absolute Best Customer Service Experience. I would highly recommend this Location for all of your moving and storage needs.

Linda K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLEEN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ukeima g.  |  Premières impressions 
Évaluation :
5

Justin is awesome great guy

terroy d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne L.  |  Expérience générale 
Évaluation :
5

Justin and assistant were very helpful and accommodating to getting me the right storage size for my household items and showing me around the facility. Very friendly and pleasant to work with.

karl w.  |  Premières impressions 
Évaluation :
5

The place is so clean and secure, and the staff so alert that Queen Elizabeth could store her jewels there.

KAREN P.  |  Expérience générale 
Évaluation :
5

This location was a complete miracle after the most undesirable move of my life. The staff and manager were exceptional. The general manager was professional in every aspect of his job and went above and beyond to make the experience exemplary. His staff was also very accommodating and was very professional.

Jeffery H.  |  Premières impressions 
Évaluation :
5

The staff at the storage were very helpful and super friendly

sherrymark m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jackie r.  |  Expérience générale 
Évaluation :
5

Staff is excellent!!!

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyree J.  |  Expérience générale 
Évaluation :
5

Both Sarah and Justin were very helpful. Sarah was very thorough in explaining how access to the storage unit worked. Thank yoU!

Carolyn B W.  |  Premières impressions 
Évaluation :
5

Justin did a fantastic job. He was very helpful and answered any questions we had as well as resolved all issues…we will definitely rent again for our storage needs

Natasha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B.  |  Premières impressions 
Évaluation :
5

Justin is FANTASTIC!!! UHaul is very fortunate to have him!

LYNNETTE L S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA V.  |  Premières impressions 
Évaluation :
5

The staff was very professional and friendly! The manager Justin was very courteous.

Debbie T.  |  Expérience générale 
Évaluation :
5

Very nice storage units, all indoors with bay access. You will need to walk a ways. Carts are available and staff is very helpful. Good road access. Very secure with alarms and individual entry codes. Not cheap.

KAREN P.  |  Premières impressions 
Évaluation :
5

The staff at this location has been excellent, and very helpful!

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L.  |  Premières impressions 
Évaluation :
5

Justin the manager is AWESOME..

Carol Y.  |  Expérience générale 
Évaluation :
5

Great people Great service 👍

Ron S.  |  Expérience générale 
Évaluation :
5

This is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!

Patricia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Premières impressions 
Évaluation :
5

Everything went great 👍

Ron S.  |  Premières impressions 
Évaluation :
5

The facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. MERCI!

Anette J.  |  Premières impressions 
Évaluation :
5

Very clean and safe place to store your items.

carol k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacy J.  |  Premières impressions 
Évaluation :
5

As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.

Matthew R.  |  Expérience générale 
Évaluation :
5

Justin is very knowledgeable and super friendly! He's a great asset to your business.

Stephanie W.  |  Premières impressions 
Évaluation :
5

The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive for

Brenda L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Expérience générale 
Évaluation :
5

Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.

diana t.  |  Expérience générale 
Évaluation :
5

Very clean units and very nice and professional staff

Brent S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael o.  |  Expérience générale 
Évaluation :
5

It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.

lynette w.  |  Expérience générale 
Évaluation :
5

Very friendly and nice

lavitica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN R.  |  Expérience générale 
Évaluation :
5

Thank you for all your help!

KIMBERLEY B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Premières impressions 
Évaluation :
5

Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpful

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B.  |  Expérience générale 
Évaluation :
5

Everything was excellent for what I needed them for,Staff was great.

Vera G.  |  Expérience générale 
Évaluation :
5

I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.

Angela S.  |  Premières impressions 
Évaluation :
5

Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.

Debra S.  |  Expérience générale 
Évaluation :
5

This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!

Diane V.  |  Expérience générale 
Évaluation :
5

Very helpful on what I needed to accomplish

Chris M.  |  Premières impressions 
Évaluation :
3

The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.

Jamie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmia G.  |  Premières impressions 
Évaluation :
5

Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.

Anne R.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Merci.

Kimberly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S.  |  Premières impressions 
Évaluation :
5

Aucun

david s.  |  Premières impressions 
Évaluation :
5

So friend and helpful

lavitica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaytez L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE F.  |  Expérience générale 
Évaluation :
5

Great staff

Joseph D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Excellent service from Justin and his staff. I will highly Reccomend.

GLENN T.  |  Expérience générale 
Évaluation :