Customer Reviews for U-Haul Moving & Storage of Masterson Station

1 405 évaluations

2425 Merchant St   Lexington, KY 40511

(859) 309-5729

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(859) 309-5729

2425 Merchant St
Lexington, KY 40511

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george D. 
Évaluation :
5

Great experience for UK move-in! Will be back next year!

Karen M. 
Évaluation :
4

Staff were overwhelmed with a large amount of customers. Original drop off point recommended by app was actually full and could not take any uhauls. App should recognize that and rerout. Not fun driving a 26 foot truck trying to find a drop off point

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneill S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Staff is so helpful

Scott M.  |  Premières impressions 
Évaluation :
5

I didn't like the App but when I went inside it was very fast and the staff was professional and got me in and out! Will return

Stephanie S. 
Évaluation :
5

Very professional

gloria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kassandra S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah C. 
Évaluation :
5

Rain leaked into the storage section of the truck so some of my belongings got wet but the customer service ladies (both at pick up and drop off) were spectacular! Everyone was very helpful, kind, and wonderful to work with. I always tell everyone to rent from this location.

Chelsea H. 
Évaluation :
5

This experience was awesome. I even needed to change our reservation for a day earlier, and there wasn't any issue. Great equipment; my husband loved the van that we rented; moved our granddaughter in one trip to her new apartment.

Barbara W. 
Évaluation :
5

The person (Day) who did the pickup/delivery and delivery/pickup was very helpful and easy to work with. She made the experience very easy and did a great job. Based on this experience, if we run into the same issue next year, we would use U box - U Haul storage again and recommend to other students in the area.

Moira H. 
Évaluation :
5

Clean and organized facility. Owner was extremely helpful. Highly recommend this location.

Derek H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin H. 
Évaluation :
2

This whole u haul experience has been less than great. First moving help company called and told me they do t do that. Second was MIA on moving g day and did not return my calls. 3rd lacked ability to keep me updated and I had to call every couple hours to find out what was going on. The u box pick up location I was given in Lexington never called me to confirm as I was told so thank goodness I called to check… they do t do u box… why was I given them by you all to get the Box? I get ahold of the place where the box was on merchant street and talk to a guy who says I cannot get it on Sunday as I had arranged because no one was there certified to do box .. I said ok, Monday at 9 am and he agreed . I walk in at 8:45 to be told I couldn't get the u box because they had no trailer…. Again, I pre called and arranged this. He calls and finds a double trailer and I wait about 1-1/2 hours to get the trailer and get the box loaded. The guy was nice but this whole experience has frankly been sub par.

Kevin Z. 
Évaluation :
5

Easy set up.

Travis B.  |  Premières impressions 
Évaluation :
4

Very helpful, friendly and courteous reps.

Michelle A. 
Évaluation :
5

Please provide a steering wheel cover for the truck. It was literally degrading in my hands. It is an old truck, maybe it is just time to retire it. But it is a great location otherwise.

Kellie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
3

customer service said our truck wasn't in yet even though we had a representative so walked around until he notified us that it was there otherwise, everything else fine

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena F. 
Évaluation :
3

I Reserved a 10x15 and given a receipt with the unit number. Upon arrival with movers, staff told me the unit I reserved was given to another customer!! When I make a reservation I expect the provider to "hold" my exact reservation. Paying $180 and hr for movers to wait around for 45 min for a solution made the situation worse. No 10x15 units were available so I had to settle for a 10x10 which does not meet my storage needs. I DONT WANT two units scattered throughout the facility as a "customer friendly" solution to make up for the 150 sq ft I needed from a single unit. Your staff tried to be accommodating and I'm sure they have corporate directives to follow. I'm not happy. Question 2 was a struggle for me. The staff was "friendly" yet the helpful part didn't make me happy by not getting exactly what I reserved and expected when I arrived. I'd appreciate a call from UHAUL HQ. Brooks can share my contact info. He's a good guy and not his fault. There are storage companies literally on every street corner. I chose you! Help this 73 yr old veteran get an easily accessible 10x15 unit at your Leestown road location. Thx. Art Pandaru.

Arthur P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria S.  |  Premières impressions 
Évaluation :
5

Everyone at the Masterson station location were WONDERFUL to work with. 5/5, will use again 💗

Kyndra H. 
Évaluation :
5

Great service

LEE M. 
Évaluation :
5

Forget his name that helped us but he was the best uhaul person I ever rented from very professional and helpful went above and beyond with high level of customer service

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Great place

LEE M.  |  Premières impressions 
Évaluation :
5

The receptionist that checked me in was amazing. Great customer service!

Doris L. 
Évaluation :
5

All rhe employees there are exceptional!!

Lesa P. 
Évaluation :
5

Excellent service à la clientèle. She listened which shows she cares.

verkisha c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ethan G. 
Évaluation :
5

I filled this out the other day too. Whitney and Sara were professional and customer centered in every way. Thx.

Arthur P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony c.  |  Expérience générale 
Évaluation :
5

The online return process was very frustrating. I spent a lot of time trying to get the vehicle returned properly. I was unable to share my location. My daughter finally had to do it and the information submitted wasn't the best.

Rhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Brakes where horrible

Marissa S. 
Évaluation :
4

The original order included a delivery to Richmond Rd. location in Lexington, KY. This was not explained and I did have to pay $100 extra to have delivered to final destination, but the WHOLE experience was positive otherwise. Super Staff! Super delivery! Super supplies! On Time! Great referral for movers at the origin. Each and every staff person worked hard to make sure I was completely satisfied with the move. Thank you, and awesome teamwork, UHaul!

Marshia H. 
Évaluation :
5

Wonderful help from Sara and Whitney. I'll be moving in next week. Thx.

Arthur P.  |  Premières impressions 
Évaluation :
5

No complaints. Will be back when needed.

Katherine M. 
Évaluation :
5

Thank you Sinclaire and keionne you guys are the best❤

April S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryJo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Overall good experience

victor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Everything was great! The only problem I had was that I left my wallet inside of the truck and I need it back !

MADELINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda R. 
Évaluation :
5

Staff super helpful and accommodating.

Keleigh A. 
Évaluation :
4

Please put jacks on the trailers and move away from rubber snubs on the safety chains for spring loaded snaps. I filled out more paperwork and had to give other people's names to rent a $5000 trailer than renting a $85 000 car.

Eric H. 
Évaluation :
5

Great service

Bennie M. 
Évaluation :
5

I enjoyed the service at my location!

Alexandre J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

I was 100 % pleased with my experience. In particular, the staff at this location was super.

DALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yohana H.  |  Expérience générale 
Évaluation :
5

Day is an excellent representative of your company. Management material. Has excellent leadership potential. We had numerous issues that were out of our control and had to make numerous last minute changes and she never once blinked with a change. Very professional on the phone and in person. Chief Anthony Gray Jr. Danville Police Department

Tony G. 
Évaluation :
5

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

Scott D.  |  Expérience générale 
Évaluation :
5

Excellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!

scott d.  |  Premières impressions 
Évaluation :
4

Have the equipment clean and working .. inside windows dirty side mirrors dirty .. one radio not working would turn on but could not change channels ..

benjamin D. 
Évaluation :
5

After a challenging 5-day trip moving across country the staff at this Uhaul facility helped in many ways, including helping change the tire on my vehicle we transported. Mr. Miller and Mr. St. Clair offered help and solutions to problems I experienced during the course of my move and move-in. Thanks again to this group of excellent customer service Uhaul employees!

James P.  |  Premières impressions 
Évaluation :
4

We packed up our uhaul and left it in the driveway overnight to unpack the next morning. We were very upset to find all of our things soaking wet from the rain that came overnight.

James H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ana V. 
Évaluation :
3

They tryed to bill me For a second day I only had the truck for four hours

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J. 
Évaluation :
5

Easy reservation and drop off.

Frederick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merritt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dustin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woodie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard F. 
Évaluation :
5

I rented a truck for unlimited mileage, when turning in the truck you all tried to charge me for mileage? I even turned the truck in early! I was told someone would reach out to me, I haven't heard anything.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO M.  |  Expérience générale 
Évaluation :
5

Very good customer service. I am from out of states and my English is not native level but they try to listen and explain to me what they can do nicely and clearly with patience.

Takeyuki F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H.  |  Expérience générale 
Évaluation :
5

Whitney was unbelievably helpful. I arrived in a very stressed mood and Whitney made it a point to set me at ease and decrease my stress level, as well as make it a pleasant experience. She was very personable and kind and I greatly appreciate her help.

BRANDEN A.  |  Premières impressions 
Évaluation :
5

Fill gas tank at least half way up.

Shon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O.  |  Expérience générale 
Évaluation :
1

Give people receipt they didn't give me money back that I had coming

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great staff. Very helpful and accommodating.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMSEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Best U-Haul experience I've ever had. Staff was friendly and extremely helpful. Cleanest and most organized location I have ever been to. Will continue to use this location as much as possible in the future and recommend to everyone.

Austin W. 
Évaluation :
5

Need to upgrade phone system to prevent from constantly getting voicemail. Had to physically go to location to make reservation

SCHERER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana D. 
Évaluation :
5

Outstanding service!

charles F. 
Évaluation :
4

Truck was fine other than a very buggy, dirty windshield

Kirk S. 
Évaluation :
4

Everyone was very professional and kind. I would return to this site. However, it's been a few days, and I have not yet seen the promised final receipt for the rental.

Darrell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Ended up getting COVID while I was moving and had to extend my contract. Staff was very understanding and friendly. Merci.

JOHN E. 
Évaluation :
5

I've never been disappointed by Uhall & this center was no exception. Our service was great!

Wayne C. 
Évaluation :
5

Staff was so friendly

Victoria G. 
Évaluation :
2

The app was more inconvenient and didn't cost additional time. First it couldn't read ky real id, I had to go in to get the key, employee wanted everyone to park somewhere different than where the app directed.

Jack E. 
Évaluation :
5

This is the best UHaul location I have ever been to. The staff were extremely friendly and helpful, and the facility was gorgeous and clean. 10/10 recommend!

Hayley H.  |  Premières impressions 
Évaluation :
5

The 2 staff members were excellent! I had driven across country and I was very tired. They were patient and helpful.

Tina K.  |  Premières impressions 
Évaluation :
5

I am still waiting for my mileage refund.

JAMES G. 
Évaluation :
5

Staff was very professional

SCHERER B. 
Évaluation :
5

The people working at this location were amazing!

katharine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

Started at another location and they gave our truck away. This location jumped in and got us a local truck (we were going one way) and we got a truck and we had to bring it back over 120 miles. They were really nice to get us a truck.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

The entire experience was great! All reps that I dealt with were excellent.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

St. Clare, I hope I have his name right, made sure that I had all that I needed on my moving day! Him and his associates made it a breeze. They where friendly and helpful. I rented a storage space also, the storage area was very clean and easily accessible anytime of day. I would highly recommend their location to anyone in the area who needs their service. Thank you for your services.

John H. 
Évaluation :
5

Very good location.

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

m'kiaira M. 
Évaluation :
5

Justin Thompson is the ultimate professional he excels in crisis management. Treat everyone with dignity and respect he's firm but fair. Has the distinct ability to make sound decisions under pressure. A community leader he brings great credit upon U-haul corporation the Storage Professiion and himself.! Should me promoted on the spot. William (Sarge) Farris

William F.  |  Expérience générale 
Évaluation :
5

Justin was Very helpful and wonderful to work with

Veronica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucy c.  |  Premières impressions 
Évaluation :
5

This location is the cleanest storage facility we have ever used. Justin T and his staff are the absolute best. Would highly recommend using this location for storage needs.

DENNIS L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Online Move In 
Évaluation :
5

Justin was very professional and knowledgeable. The whole process from selection, paperwork, moving was very convenient. Will definitely recommend this location.

Laurin S.  |  Premières impressions 
Évaluation :
5

There was a problem with the unit and a small leak in the roof. Justin found the problem promptly, called us to come in and evaluate, and switched us to a new unit. Justin handled the situation very well and boosted our confidence in the facility even in light of a water issue. Overall very positive experience.

Adam H.  |  Expérience générale 
Évaluation :
5

Moving is never easy or fun but the U-haul facility that I used was great. The attendant was extremely helpful and so courteous. She helped me with my reservation for a truck, reusable boxes. She showed me my storage unit and was even helpful when I called her to say that I actually needed one twice as large. I was a bit paniced but she help calm my concerns. Excellent public service!

Samuel R.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly!

LOIDA F.  |  Premières impressions 
Évaluation :
5

I'm glad I made the choice to rent a storage unit here. I've done business with this U-Haul for years. Storage rental is just as enjoyable as equipment rental. The staff is always friendly, helpful and professional. Justin (the manager) has remembered me by name from day 1. I feel like a valued customer. Merci.

justin c.  |  Premières impressions 
Évaluation :
5

Modern facility with great security and very friendly/helpful staff

David M.  |  Premières impressions 
Évaluation :
5

The Absolute Best Customer Service Experience. I would highly recommend this Location for all of your moving and storage needs.

Linda K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLEEN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ukeima g.  |  Premières impressions 
Évaluation :
5

Justin is awesome great guy

terroy d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne L.  |  Expérience générale 
Évaluation :
5

Justin and assistant were very helpful and accommodating to getting me the right storage size for my household items and showing me around the facility. Very friendly and pleasant to work with.

karl w.  |  Premières impressions 
Évaluation :
5

The place is so clean and secure, and the staff so alert that Queen Elizabeth could store her jewels there.

KAREN P.  |  Expérience générale 
Évaluation :
5

This location was a complete miracle after the most undesirable move of my life. The staff and manager were exceptional. The general manager was professional in every aspect of his job and went above and beyond to make the experience exemplary. His staff was also very accommodating and was very professional.

Jeffery H.  |  Premières impressions 
Évaluation :
5

The staff at the storage were very helpful and super friendly

sherrymark m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jackie r.  |  Expérience générale 
Évaluation :
5

Staff is excellent!!!

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyree J.  |  Expérience générale 
Évaluation :
5

Both Sarah and Justin were very helpful. Sarah was very thorough in explaining how access to the storage unit worked. Thank yoU!

Carolyn B W.  |  Premières impressions 
Évaluation :
5

Justin did a fantastic job. He was very helpful and answered any questions we had as well as resolved all issues…we will definitely rent again for our storage needs

Natasha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B.  |  Premières impressions 
Évaluation :
5

Justin is FANTASTIC!!! UHaul is very fortunate to have him!

LYNNETTE L S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA V.  |  Premières impressions 
Évaluation :
5

The staff was very professional and friendly! The manager Justin was very courteous.

Debbie T.  |  Expérience générale 
Évaluation :
5

Very nice storage units, all indoors with bay access. You will need to walk a ways. Carts are available and staff is very helpful. Good road access. Very secure with alarms and individual entry codes. Not cheap.

KAREN P.  |  Premières impressions 
Évaluation :
5

The staff at this location has been excellent, and very helpful!

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L.  |  Premières impressions 
Évaluation :
5

Justin the manager is AWESOME..

Carol Y.  |  Expérience générale 
Évaluation :
5

Great people Great service 👍

Ron S.  |  Expérience générale 
Évaluation :
5

This is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!

Patricia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Premières impressions 
Évaluation :
5

Everything went great 👍

Ron S.  |  Premières impressions 
Évaluation :
5

The facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. MERCI!

Anette J.  |  Premières impressions 
Évaluation :
5

Very clean and safe place to store your items.

carol k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacy J.  |  Premières impressions 
Évaluation :
5

As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.

Matthew R.  |  Expérience générale 
Évaluation :
5

Justin is very knowledgeable and super friendly! He's a great asset to your business.

Stephanie W.  |  Premières impressions 
Évaluation :
5

The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive for

Brenda L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Expérience générale 
Évaluation :
5

Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.

diana t.  |  Expérience générale 
Évaluation :
5

Very clean units and very nice and professional staff

Brent S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael o.  |  Expérience générale 
Évaluation :
5

It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.

lynette w.  |  Expérience générale 
Évaluation :
5

Very friendly and nice

lavitica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN R.  |  Expérience générale 
Évaluation :
5

Thank you for all your help!

KIMBERLEY B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorleeta m.  |  Premières impressions 
Évaluation :
5

Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpful

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B.  |  Expérience générale 
Évaluation :
5

Everything was excellent for what I needed them for,Staff was great.

Vera G.  |  Expérience générale 
Évaluation :
5

I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.

Angela S.  |  Premières impressions 
Évaluation :
5

Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.

Debra S.  |  Expérience générale 
Évaluation :
5

This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!

Diane V.  |  Expérience générale 
Évaluation :
5

Very helpful on what I needed to accomplish

Chris M.  |  Premières impressions 
Évaluation :
3

The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.

Jamie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmia G.  |  Premières impressions 
Évaluation :
5

Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.

Anne R.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Merci.

Kimberly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S.  |  Premières impressions 
Évaluation :
5

Aucun

david s.  |  Premières impressions 
Évaluation :
5

So friend and helpful

lavitica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaytez L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE F.  |  Expérience générale 
Évaluation :
5

Great staff

Joseph D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Excellent service from Justin and his staff. I will highly Reccomend.

GLENN T.  |  Expérience générale 
Évaluation :
5

Justin was amazing, beyond helpful! We were impressed with the facility and the customer service!

GABRIEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, very accommodating, and easy to work with. The location was clean. I would definitely recommend

Edward C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicente m.  |  Premières impressions 
Évaluation :
5

Justin was super helpful and the facility is sparking clean.

Daniel B.  |  Premières impressions 
Évaluation :
5

The facility was always very clean. ,the entire staff was always helpfull and friendly

rick k.  |  Expérience générale 
Évaluation :
1

The truck we rented was garbage, it had a red tag on the window where it had been broken down recently. Then we used the truck for one day then on the way back trying to return the truck, it started shaking very bad. I tried to contact Justin Thompson (The Store Manager [Leestown Rd, Lexington, Ky]), but my calls were ignored, and messages handled with no urgency. We called roadside assistance several times waiting on hold for hours to have the call drop on us multiple times. Couldn't reach anyone, and not feeling comfortable driving a truck thats shaking we waited for a response. Then after the manager refused to acknowledge that there was a safety issue with the truck, I drove it back at 25mph limping it back to Avoid further charges. Had the truck for approximately 24 hours, but was charged for 4 day rental. Worst Uhaul Experience Ever. Was ultimatlly asked to remove my items from storage to make room for another customer, like there money was greener than mine. This is after spending thousands on storage rentals and trucks through this same location and management.

William H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Premières impressions 
Évaluation :
5

Super friendly and helpful. Charming.

Sarah O.  |  Premières impressions 
Évaluation :
5

The lady worker who helped us (I can't remember her name now darn it) was AMAZING. So personable and helpful even though she was multitasking many different things when we walked in. She seems to be very experienced and doing a great job holding the office together. She made our experience much better and made moving apartments a little more enjoyable!

Brianna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERVIN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Premières impressions 
Évaluation :
5

When I got there the unit was too small. The two people working the front desk were helpful and got me the right size.

Rachel V.  |  Online Move In 
Évaluation :
5

Everything was wonderful. The manager Justin was every informative an great at his job.

Charlotte B.  |  Premières impressions 
Évaluation :
4

Justin went above and beyond to assist me in getting my storage units squared away. He was friendly, informed and helpful.

Kim H.  |  Premières impressions 
Évaluation :