Customer Reviews for U-Haul Moving & Storage of McDonough

1 227 évaluations

2055 Avalon Pkwy   McDonough, GA 30253
(Hwy 20/Exit 218 I-75S Take Left at Light iat Chick-fil-A)

(678) 466-6513

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(678) 466-6513

2055 Avalon Pkwy
McDonough, GA 30253
(Hwy 20/Exit 218 I-75S Take Left at Light iat Chick-fil-A)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

“”D”…(Intake Specialist) was very courteous! Professional demeanor, speech and product knowledge!! EXCELLENT JOB!! Gregory

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBORRIS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS M.  |  Expérience générale 
Évaluation :
4

The elevator went out and had to repack belongings off 6 trolley carts back into Uhaul rental van til the next day(Sunday). Return in afternoon and elevators were working. It was a big inconvenience. Did call and spoke to Customer Service.

GILLIAN F.  |  Premières impressions 
Évaluation :
1

Vehicle broke down, I had to remove my belongings and could not complete the move. I lost time and money due to issuance of a truck that had mechanical issues. I called the store and even went by in-person to speak to the General Manager, my request for a return phone call or follow-up to my complaint has not been rendered.

MISTY J. 
Évaluation :
3

Add more employees and have the employees now move faster. We waited in the line for 1 hour and then when we got to the customer service desk, the lady was taking her sweet time going over everything.

Juwan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S.  |  Expérience générale 
Évaluation :
2

You can be a company that stops over promising and under delivering. I was told one thing at the time of rental about having the truck past rental period and then another when I came back to question the bill. I was willing to purchase additional accessories and equipment on the return visit, but the manager was unwilling to provide service for an in-house mistake. I wasn't looking for freebies or refund, but the manager couldn't see the forest for the trees.

Christopher P. 
Évaluation :
2

Tried to charge me 47,50 $ for gas when the truck had more gas in it when we dropped it off than it did when we rented it. Rented it with just under half a tank and brought it back with just over a half a tank.

Shane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Expérience générale 
Évaluation :
5

No improvement needed just keep up the great work. The staff is very friendly and they go out their way for customer satisfaction. Like for instance the time first I rented a truck from this location it was pouring rain and Summer put on her rain coat and drove the Uhaul down to where I had parked my personal vehicle so I wouldn't have to walk far and get wet. I really appreciated that since great customer service is so hard to find today

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S.  |  Premières impressions 
Évaluation :
5

The staff were always friendly and helpful, whether on the phone or in person, they took care of everything I needed! Thank you Summer and everyone on staff there.

DELORA G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAYTWON J.  |  Expérience générale 
Évaluation :
5

This location has the best hours and the folks here are always kind and helpful !

WILLIAM H. 
Évaluation :
5

Would very much like to point out that Ms. Kenya Williams did a great job helping problem solve and be helpful with some logistical details of my move experience and outside the role of UHAUL. She was wonderful and can't thank her enough. Thank you Kenya!

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIUS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KICEA G. 
Évaluation :
1

Properly secure a trailer to a vehicle. I have vehicle damage on a brand new truck now

MARCUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
2

Had no ac and still ain't got my credit

SHAMARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric C.  |  Expérience générale 
Évaluation :
4

Much better at getting folks into their truck quicker, than many locations.

Martin O. 
Évaluation :
5

Ms.Carsheena was very professional and helpful

Angela B.  |  Premières impressions 
Évaluation :
5

Excellent employees and excellent service.

SAMUEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAKADIA G. 
Évaluation :
5

This was the cleanest Uhaul shop that I have ever seen and very professional:)

Netia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

The very best customer service ever!!!!

Jamiea S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

This place is outstanding. I have used them alot 2 years ago when I was moving from Florida to Georgia. And they never failed to assist me with truck, trailers or a storage. Went back yesterday to rent a trailer and the place is still clean, neat and the workers are professional and very nice!!! QUICK SERVICE in and out!! I will be back again if I need anything.. I enjoy going there... silly huh? LOL! And FRANSICO is a amazing worker.....

Raheem E. 
Évaluation :
2

This rental was the worst, the location opened late, the trailer wasn't available at Eagles Landing location after waiting a while. I even checked in on line. I was sent miles away to get a trailer and when I asked to be able to drop it off at Eagles Landing location which is 1 mile from my house I had to pay more! When the rental was ready the specific trailer couldn't be located at Avalon after searching the whole facility, had to take more time to change trailers on the reservation and finally hook up and drive miles back home. It costs money, time and gas which should be U Haul's responsibility.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

Yall are robbers you don't honor your wprd and you charge people whatever you all want. I see a law suit in your near future. You got 24 hours to reach out to me. I will never use this company again.

TONY O. 
Évaluation :
3

I am rating a three star because of the wait time experience is painful. When anytime you call for any kind of service, the wait time is 20 minutes up to longer minutes for service. I transferred my storage to your competitors for the following reasons: pricing and customer service experience by in person and by phone. I am recommending strongly that you please work on your customer service experience incoming calls. The wait time experience need immediate attention.

Joshua and Carolyn r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia M. 
Évaluation :
5

🤔 Maybe you can offer a box security with a numeric keypad, so customers can remove the keys themselves 💪

Eliezer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE M. 
Évaluation :
5

Keith thanks for all the time you helpes out and for the recommendations for movers. The mover did a exceptional job. Thanks Summee all you help. Stay safe uhaul team McDonough.

Maurice K.  |  Expérience générale 
Évaluation :
5

The lady did check me out she did a wonderful job I know she has to be a big asset to your company because she went out of her way to make sure everything went smoothly thank you

STEPHEN W. 
Évaluation :
5

Summer was very helpful with finding me a storage unit for my needs!

DARRYL T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TACCARA L. 
Évaluation :
1

Once 26 inch truck was fully loaded the brakes went to the floor .I brought back truck I made the assistant manager aware of problem she called me a liar then she made mention she was a licensed cdl driver so you are a liar the brakes were find .I BELIEVE SHE WAS RACIST AND NO OTHER RACE WOULD BE TREATED THIS WAY THE ATTACK ON ME WAS DO TO MY RACE A SENIOR BLACK MAN .I WILL PROTEST YOUR STORE ALONG WITH BLACK SENIORS FOR HER ACTS OF RACISM

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY R. 
Évaluation :
2

The workers need more training. It took me over an hour to get the rental equipment.

JONATHAN R. 
Évaluation :
5

Perfect

COLTON B. 
Évaluation :
4

Everything was awesome except one thing. I was unable to change the date in which the auto-draft was taken out of my account. I called several people and they all told me this was unable to be changed, which doesn't make much sense to me.

Jeff M.  |  Expérience générale 
Évaluation :
5

Good job!

DAVID G. 
Évaluation :
4

Explain how to return a trailer on your own. I was not advised where to leave trailer and how to return trailer online.

ANTHONY R. 
Évaluation :
5

5 étoile

JAMES H. 
Évaluation :
5

I met the assistant manager and he was thorough, knowledgeable and extremely helpful. Thank you again

CLIFTON B. 
Évaluation :
5

Everyone is friendly

GEORGE C. 
Évaluation :
5

Everyone we worked with while storing our RV was professional, prompt and courteous. Would highly recommend this facility.

lisa P.  |  Expérience générale 
Évaluation :
4

From the information received prior to the rental, it is not clear where/how to pick it up with 24/7 Share stuff.

Jonathan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammie C.  |  Expérience générale 
Évaluation :
5

The Uhaul representative @ the McDonough Uhaul did an AWESOME job of servicing my family and I. His name is Fransicso. He was patient, thorough, and very competent. 5 out of 5 star rating from the Cheevers!

DEMARIO C. 
Évaluation :
5

make the online return process simpler. The Safari version wont work due to not being able to "find your location". Move it over to chrome. There were four families and myself that spent an 1hr last night trying to figure it out.

CAMERON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S.  |  Premières impressions 
Évaluation :
2

Asked to speak to mgmt and the assistant said they had no power to do anything...we rented an air conditioned truck. We got a broken A/C and was super loose on the road. Sadly we were under tight deadlines so had to push forward but Uhaul should adjust the bill for failure to deliver what was agreed upon.

KEITH P. 
Évaluation :
5

Had no problems at all with this facility. Closing the account was easy as well. Would recommend it to anyone.

Barbara M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORNA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Solitaire J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy S.  |  Expérience générale 
Évaluation :
5

Very professional 5 Star

Brian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK H. 
Évaluation :
5

The entire staff was AMAZING. Special recognition to Keith from New York.

Derrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSANN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELINDA B.  |  Expérience générale 
Évaluation :
5

Nicest people and place to store. Please pass on they are beyond 5 stars - lucky I found the location and kind employees

Terry R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BINU V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHELIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

loved the service!

Monica L.  |  Premières impressions 
Évaluation :
1

Had to wait in line to receive the keys after doing an online checkin. Vehicle had no gas in it, vehicle had a check engine light, and the tire light was on. It's very likely this vehicle hasn't been care for in any way shape or form. The transmission sounded like it was about to explode.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUNREKA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen E.  |  Expérience générale 
Évaluation :
4

I would just ensure that all the extra items are doubled checked before completing the order and allowing the customer to leave. The furniture blankets were not received before leaving this location.

adam V. 
Évaluation :
5

NA, good experience.

Leonard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON M. 
Évaluation :
1

Follow through on promises. My pick up was delayed because the truck I reserved was not available. After waiting over an hour on the phone, trying to talk to anyone that could help me i was told i had to take a smaller truck 14 hours later than my original reserved time due to double booking. When i arrived at the location, i could see three 26' trucks that had been dropped off but the attendant told me they were short staffed and didn't have time to check them in to give me one. I ended up using a additional 60 miles with the smeller truck which was another inconvenience that i had to eat. I also was told I would be given a discount due to my inconvenience yet I received nothing. Horrible experience. I've used Uhaul trucks and storage for years but the poor service will definitely deter me from using you again.

Donald L. 
Évaluation :
5

I cannot think of anything to improve. Summer the manager and Francisco were awesome! There was an issue with the first truck and I had to return it and swap and they were very professional Will definitely recommend this location.

Sophia B. 
Évaluation :
2

Beware!!! Place looks impressive and staff seem nice but they are wolves in sheep's clothing. I rented a 26' truck for a 2 hr ride each way to pick up furniture in the Georgia summer. The morning is cool but once on the road and the day heated up I discovered the a/c didn't work!!! It was the move day of hell. I'm not young so the heat was so bad. This truck has had extensive repairs but it tracks crooked so the left rear of the vehicle would ride the line on the freeway. Several times 18 wheelers almost hit the truck! The rear axle is completely out of alignment. I have rented from Uhaul many times and this is the first time I have ever experienced anything so awful. These people would not offer me a resolution. Horrible, non-caring folks

EDWARD M. 
Évaluation :
5

Great rep, Latreisha Mathis. She checked me in and out in no time. She was professional, detailed and provided excellent customer service. Thank you Ms. Mathis and I'll definitely rent from the McDonough location again.

KELLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN M. 
Évaluation :
1

The customer service agent was pleasant enough, but absolute and dogmatic regarding me giving her someone else's phone number to call for what logical reason, I don't know. I ask her to show me the policy regarding that practice and she provided a laminated document. In it, there were 8 other forms of acceptable government identification, she would not accept any of them. I finally called a friend of a colleague who doesn't really know me and called him back and rented the truck. I do not understand the logic of this practice or policy. I will pick up a truck from Home Depot for short rentals

KENNETH M. 
Évaluation :
3

Customer service was lacking at checking. The truck check engine light was on and had a lot of play. In the steering wheel.

Ronald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baltazar R. 
Évaluation :
1

When I arrive at the location to pick up the pick up it was DIRTY and had ANTS the young lady did offer to clean the vehicle but I denied it because I had a job to be at by certain time and I would've arrived late if I allowed her to clean it. I honestly felt it should've been clean prior to pick up. I also noticed on the receipt I was charged for a cleaning fee when the truck was not clean when I pick it up

BRANDON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daun j.  |  Premières impressions 
Évaluation :
3

My experience with the storage itself was good. However, I had an issue with my storage key when I was moving out. I thought I lost it. The staff did nothing to assist with it. The manager on duty at the time showed zero empathy and didn't offer another solution. I understand it was my fault because I couldn't find my key, however I'm paying for a service and I expected some help with my problem. Beside that I had a good experience.

Reginald G.  |  Expérience générale 
Évaluation :
1

U-Haul made my whole move a comple nightmare. From not having ANY trucks within 100 mile radius AFTER I flew into town, with nowhere to stay. To not having any dollys AFTER changing me for it. Made my move HELL and I never want to do business with this company ever again. And I will be tweeting about it, and telling anybody who will listen NOT to do business with U-Haul

Bennie R. 
Évaluation :
4

The Uhaul companies need their own load/unload movers because there can be a lot of confusion when the jobs are contracted out to other moving companies. When the uhaul truck is late then a person has to call the contracted loaders and let them know what's going on. It can be very confusing and frustrating.

Freda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alphonia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIESHA M.  |  Expérience générale 
Évaluation :
5

Kenya Williams had excellent great customer service.

BRIAN W. 
Évaluation :
1

The General Manager took my information on Sunday to look for a truck than I get a email that it was canceled. Monday I ask for a truck at this time I was asked were I was driving to and she asked for my daughter's number to verify who I was, it's okay if that's your policy but Sunday I was next inline the General Manger was renting a truck to an older white lady that been in the army and other jobs they talked about the General Manager never ask the lady for a contact person or were was she driving she asked how many miles. I as the General Manager is that's new to call and put in the address to were I was driving she ask me to look at the top of her shirt the she is the General Manager and what she say go's, I reply I have been renting Uhaul's for the last year picking up supplies for 2 of my restaurants and I was never asked that. She was very smart mouth with me I'm the owner of my restaurant I was taken by her reaction. She brought the truck to me with the tire low warning sign came on after I arrived to load and the gas level change to not full a few miles but I filled it up.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISOLINA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SASHA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diedra g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRA B. 
Évaluation :
5

Nothing. Very professional

MURPHY L. 
Évaluation :
1

Could not go more than 40mph. Front end shook so bad. Tried to call UHaul. On hold over an hour to report the conditions and when call was answered the representative hung up because of bad connection. Took longer than anticipated because had to use back roads instead of interstate. Charged extra because of unable to return vehicle on time. Explaining the situation was told to contact manager. Spent 45 minutes on hold and call was disconnected. Now have received extra charges for over mileage and late return. Worst experience I have ever had.

Donald B. 
Évaluation :
1

It was not the location but uhaul on a whole.

Kimsley C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMBER D. 
Évaluation :
5

McDonough was awesome snd helpful.

MELINDA S. 
Évaluation :
5

The AC did not work after leaving the parking lot

Drea W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica H. 
Évaluation :
4

this location was good but this experience with u haul was terrible . i originally had a reservation for griffin . when i reserved it i was told he had two 10 foot trucks . i asked what would happen if they were not returned and i was told u haul would get me the next biggest truck . that did not happen . then i was given a reservation for a truck in union city and some employee in union city cancelled my reservation and gave my truck to someone else . I called u haul and they told me that there was a truck in griffin at the place i was already at and said i could have it . i paid over the phone and drove there . i asked the person on the phone to stay on phone that it would take less than 5 minutes to get there and she said that she could not and it didn't matter because it was my truck . when i got there i found that the person at the store was giving my truck away to someone else . then u haul found a truck in mcdonough but i could not get it until 4:30 . i went to the store and it was there and luckily i could get it at noon . why did your reservation people not know this . complete and total lack of service on your part . on a scale of one to ten i would rate u haul a ZERO .

DENNIS J. 
Évaluation :
5

Keep doing the same thing

CARLOS C. 
Évaluation :
1

Charged us for 2 extra days of rental when we turned in the truck and trailer 2 days EARLY

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEMETRIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REKEISHA R.  |  Expérience générale 
Évaluation :
3

Get a lot better computer system. Stop sending annoying calls to my text/email, especially the ones asking the same questions. Don't tell people to check in or to use the 24/7 app when #1. Your system crashes when high volume is expected and #2. When the store says you shouldn't check in when place is open but yet yall basically scream "use our self service mobile pick up site). I also received atleast 3 to 4 texts telling me the pick up was one location and another 3-4 telling me another place to get the truck. They are both basically on the same road.

Tona F. 
Évaluation :
2

location lacks customer service reps over sell products adds items to customer rentals

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey l.  |  Premières impressions 
Évaluation :
3

Billing is all messed up. I paid in full when I returned the truck and just today, I received an extra charge for 311,49 $ They had a lot of confusion when I went to pay, but we thought it was all fixed.

MARTIN O. 
Évaluation :
5

My experience with U-haul was a wonderful experience and if I ever need U-haul again I will definitely use them and I will definitely recommend them Thank you

Cheryl S.  |  Expérience générale 
Évaluation :
2

Truck was infested with ants. I could not return the vehicle because I was on a very tight schedule but was not happy with the ants running all over the truck from the cab to back where all of the furniture was transported. I am just hoping the ants did not get into the boxes being transported. This was really upsetting because my wife and I have used this location several times and every time the vehicles were very clean. Also, I spoke to someone behind the counter when I returned the truck all they said was “oh, okay” when I reported the ants. This was by far my worst experience with uhaul. I used the moving connection website to locate a moving company and ended having help move most of the furniture because of the mover hurt his neck and they were moving too slow. It took a little over an hour to move everything but at the pace they were going it would have exceeded the two hour minimum and then I had to kill ants and drive a 15ft vehicle with all of my furniture in it. Talk about safety hazards. Will not use uhaul again going forward. Which is really sad because I have used them many times over the last few years. What happened to quality of service.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeona H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE DONYELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

When I returned it I did not get my 34 $credit as promised for given me the truck with the gas light on!

PIERRE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warith R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S.  |  Expérience générale 
Évaluation :
5

General manager was awesome

adarin j.  |  Premières impressions 
Évaluation :
3

Nothing special average facility. Self storage says temperature controlled but it isn't. It says between 65-85 but it is more closer to 100 degrees.

Howard C.  |  Premières impressions 
Évaluation :
5

S.O.

Daniel W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINYONIA K.  |  Expérience générale 
Évaluation :
5

Nice group of employees.

BENJAMIN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquanda l.  |  Expérience générale 
Évaluation :
5

Outstanding facil

Mitchell H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Expérience générale 
Évaluation :
4

Move in date is wrong on this survey,6/23/21.

norma w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niccole S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNADETTE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor N.  |  Expérience générale 
Évaluation :
5

Great Customer Service!!

Terry R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Friendly and knowledgeable staff. It was a pleasure renting from U-Haul. Thanks again!

Scott F.  |  Premières impressions 
Évaluation :
5

Staff very friendly and helpful

Tracey B.  |  Premières impressions 
Évaluation :
5

Already recommend peoples....they love and loved it.

elizabeth a.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Takesha C.  |  Expérience générale 
Évaluation :
5

Facility is clean and very well maintained. Stored my belongings for over a year and no evidence of rodents or anything.

LADONNA W.  |  Expérience générale 
Évaluation :
5

all aspects! great experience!!

Carlos M.  |  Premières impressions 
Évaluation :
1

I came to pick up my camper 3 times. Every time I had to ask someone to come turn the power on. The premium parking includes power to turn on at certain times a day to tend your battery. It never works. Canceled service a few days after payment and received no credit nor refund for lack of service or leaving early. Dealt directly with the owner/manager who blamed the issue on me.

Matt P.  |  Expérience générale 
Évaluation :
5

Great place

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ebony J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlo s.  |  Premières impressions 
Évaluation :
5

Kenya was amazing!!

DAVID P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amir B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Petro B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinyonia K.  |  Expérience générale 
Évaluation :
4

Thanks to Summer, the GM at this location, for going above and beyond to provide the best possible customer service and correct any and all issues that came up! Summer responded quickly, resolved any issues, and was in constant communication throughout the process. Thank you Summer!

Whitney P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENETTA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY L.  |  Premières impressions 
Évaluation :
4

1. Need to offer military discounts. 2. Rates are to high. 3. Need more large storage area 10x15 or 15x15. My representative was excellent. Thanks

antonio w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter P.  |  Premières impressions 
Évaluation :
5

Excellent location and very clean and great customer service!

Tanya S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice W.  |  Premières impressions 
Évaluation :
5

Francisco was great to work with .

Ben C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kierra F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

davia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise D.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and courteous.

Glen E.  |  Premières impressions 
Évaluation :
5

Fantastic place

Jonathan J.  |  Premières impressions 
Évaluation :
2

My complete experience was very average and nothing noteworthy. The staff is generally unhelpful; but thankfully, I did not need their assistance but a few times. I am irritated at the spam I have received to leave a review. That alone warrants 2 stars instead of 3.

katelyn f.  |  Expérience générale 
Évaluation :
5

The Staff was very helpful with all of my needs

Niccole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desma K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S.  |  Premières impressions 
Évaluation :
5

Everything was great! I thought being on the 3rd floor would be rough but it was actually awesome...the carts were great and backing right up to the dock made it so easy. The alarm going off every few minutes was kind of annoying and really the only negative thing I can think of. I definitely recommend this storage facility and the staff have always been friendly and helpful...always a pleasant experience.

DELORA G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig H.  |  Expérience générale 
Évaluation :
5

VERY VERY GOOD SERVICE!!!!!

Roy W.  |  Premières impressions 
Évaluation :
5

All employees were helpful and friendly

Michael S.  |  Premières impressions 
Évaluation :
5

Great location excellent maximized space. It's well lit and secure

Barbara C.  |  Premières impressions 
Évaluation :
5

The customer service was always excellent.

toneille t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela S.  |  Expérience générale 
Évaluation :
2

Customer service could use some more training. And wait times for needing to speak to someone takes forever. I was told many times it was an hour wait. That is ridiculous.

Erin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navonne L.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful with everything I needed

Allene C.  |  Premières impressions 
Évaluation :
5

Best storage place I've ever seen! Friendly and helpful staff, top notch security and super clean.

Thomas l.  |  Premières impressions 
Évaluation :
2

You advertise RV storage. However, you do not provide the appropriate electrical hookups for most RVs and lighting is insufficient for security.

Darren M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F.  |  Premières impressions 
Évaluation :
5

The lady that helped me pick a storage unit was very helpful and kind. She also helped me get the boxes loaded and was very knowledgeable. The facility was super clean and nice. No complaints at all.

Amanda R.  |  Premières impressions 
Évaluation :
1

They have the rudest people that work there. I wouldn't even rent a storage bldg there and I had a free month. They need to fire the boys that work inside. This place is a joke.

Barbara W.  |  Expérience générale 
Évaluation :
5

Francisco was excellent

Lauren D.  |  Premières impressions 
Évaluation :
1

The guys up front was pathetic. My movers truck broke down so they had 100 % of my clothing so I had rented a mini van to take my clothes in it when they unloaded my things to the unit. Well they had to haul the moving truck to the garage so I didn't need the minivan so the guy upfront said I gave to charge you I hadn't even left there parking. So I called the Mgr she thought led him to refund my money. This is my second time with Uhaull there want be a third. Never again

Barbara W.  |  Premières impressions 
Évaluation :
5

Friendly service, no issues

Jessica T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVINA V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard J.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Shari G.  |  Expérience générale 
Évaluation :
4

The manager Summer was always helpful from the time we moved our belongings to the unit until we moved out.

Joshua G.  |  Expérience générale 
Évaluation :
5

The lady who checked me in was really great.

terrie A.  |  Premières impressions 
Évaluation :
5

Summer was so kind so show me around before our RV arrives. It was a freezing day and she never complained.

lisa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A.  |  Premières impressions 
Évaluation :
5

Coming from California, I have never seen a uhaul with great customer service, and facility was amazingly clean ,cleaner than most hotels I stayed in on my trip. Staff was excellent and deserves hi fives , I dont really do surveys but on this occasion I had to let it be known, I would say I'll be back but I'm all moved in, but i will recommend your location to many more. Thank you very much for all your help and showing that you care. Julian Maisonet.

JULIAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey W.  |  Expérience générale 
Évaluation :
5

This facility is A-1. The people working here are very professional and efficient.

Steven H.  |  Premières impressions 
Évaluation :
5

The young lady who helped me was awesome! Friendly, made sure I understood everything.

Marian T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faatimah T.  |  Expérience générale 
Évaluation :
5

The staff was very proficient and professional and I would recommend this location to everyone.

Debra G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranette R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford j.  |  Expérience générale 
Évaluation :
5

Thank you, wonderful experience!!!!

BARRY M.  |  Premières impressions 
Évaluation :
5

I am big on customer service, and always give reviews. Coming from California and moving to ga. Is a big and stressful move if you havent ever experienced. Lol. But when I got to Uhaul, the staff was very professional and caring which is rare, from beginning til the end the staff listened and and took care of me like fam. I would recommend uhaul to all . The walk thru to my storage unit was great, and everyone smiles . Thank you thank you.

JULIAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneil E.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Marcia L.  |  Premières impressions 
Évaluation :
5

There were roaches in my storage unit when I moved out my storage items.

coretta j.  |  Expérience générale 
Évaluation :
5

Corey was very courteous, professional, knowledgeable, and quite helpful.

Richard Q.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard f.  |  Expérience générale 
Évaluation :
5

Staff was friendly professional and helpful especially mr Corey

richard f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrol H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frances f.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tom s.  |  Expérience générale 
Évaluation :
5

Never had a need to have a storage, but I was alway not a fan of storage. I must say this location exceeded my expectations. Going above and beyond. I don't plan on storing anything in the near future, but will always recommend this location for anyone that is looking to store items or rent a uhaul.

Marie H.  |  Expérience générale 
Évaluation :
5

I would like to see a buy back on the locks. Buy back for 5 $sell for 10 $. I now have a lock that I will probably never use again.

William P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI R.  |  Premières impressions 
Évaluation :
5

To the Manager and entire staff it's very hard to fine good customer service, but kudos to this location and the way it's ran. Customer Service is superior. I would recommend anyone that's looking for storage this is the place to go.

marie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melina E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Algernon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise T.  |  Premières impressions 
Évaluation :
5

Summer Robertson and the staff on duty were very professional and I recd 5 star care and instruction. Merci.

kenya c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Premières impressions 
Évaluation :
5

I will us your storage facility in the future. I will recommend you to anyone.

TERRI C.  |  Expérience générale 
Évaluation :
5

Facility is always clean and staff are helpful.

Shante R.  |  Expérience générale 
Évaluation :
5

I'm 62 years old and this was my first experience using a storage facility. I was blown away by the courteous and helpful employees. They went above and beyond to help me. Corey, Jordan, and Summer are the best!!!

Kaye B.  |  Expérience générale 
Évaluation :
5

I received fast and courteous service. The U-Haul representative took the time to explain everything, ensured my contacts were legitimate and let me view the unit I had rented. Very clean and I feel my goods will be secure at this site.

Gerald D.  |  Premières impressions 
Évaluation :
5

Very nice and helpful staff. Impressive facility with a lot of carts and large elevator. Easy unloading.

ANN W.  |  Premières impressions 
Évaluation :
5

Cory was extremely helpful to me and made the check in process very easy. The facility is very clean.

MELANIE M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom s.  |  Premières impressions 
Évaluation :
4

Had to wait a very long time to get someone to help me even though there were people sitting behind the counter. Then not friendly at all. But I got the unit. This facility needs some management b/c if only one person can help you at the counter and that person is helping some one else you just stand and wait till that person returns

Rebecca B.  |  Premières impressions 
Évaluation :
5

The staff was friendly and courteous. Very professional staff.

Roger F.  |  Premières impressions 
Évaluation :
5

Very clean, staff explained everything so I understood how to get into unit when ever I needed to.

Barbara M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B.  |  Expérience générale 
Évaluation :
5

Thanks to store management Mrs. Summer great help and assistance.

Gerald O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toneille t.  |  Premières impressions 
Évaluation :
3

On 8/30/20, I reserved a truck for 12:00 noon and I arrived to pick it up at 11:45 am. Once I got there and checked in, I was told that the truck wasn't available to wait. They paged the driver for an ETA and was told he should be back in 30 minutes, so I decided to wait. I waited until 1:30pm. I spoke with the agent again to let her know I couldn't wait any longer, I had a team of movers waiting for me at home. I lost time and money because I had to pay the team and still didn't get any Customer service apologies.

LINDA E.  |  Premières impressions 
Évaluation :
5

Summer is amazing!!!! I have had to change my moving date multiple times. All 3 times I've needed help she was there with open arms. She truly made this experience very positive. I am definitely a returning customer.

Tiffany B.  |  Premières impressions 
Évaluation :
5

Corey was awesome. They were short staffed and he was being pulled all directions. He managed to keep a smile on his face and never rushed us. Made us feel like we were the only ones there. He is definitely an asset to your company. Way to go Corey !!!!

Ashley F.  |  Premières impressions 
Évaluation :
5

I would use Uhaul again

Quanette E.  |  Premières impressions 
Évaluation :
5

The gentleman that helped me was excellent. He went over the details. He did a walk they with me to make sure I knew where my storage was. Very helpful. Customer Service is hard to come by now if days, but he's truly make sure the customer was satisfied before leaving.

Marie H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sancheon W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T.  |  Premières impressions 
Évaluation :
5

Latisha??? was awesome!

KADEEM C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
5

Was very fast and efficient would recommend anyone to go here for all there uhaul needs

moses w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lessniesa T.  |  Premières impressions 
Évaluation :
5

Very nice storage facility. They have everything you need for moving, transporting, and storing your items. They have carts on site for customer use to transport your items to/from the loading zone to/from your unit. Personnel amical.

Michael T.  |  Premières impressions 
Évaluation :
5

Both times I went to look at Uhaul as a storage place for my camper, I was impressed with the staff. They were extremely helpful and very friendly.

gail n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and professional

David J.  |  Premières impressions 
Évaluation :
5

Summer was awesome - she made my transaction easy, and as quickly as she could with it being so busy. She never seems to lose her cool.

Tamala P.  |  Premières impressions 
Évaluation :
5

Leonard was awesome! He took his time and made sure he was helpful with any questions we had about the storage unit or the Uhaul rental.

Natadra B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Momo J.  |  Premières impressions 
Évaluation :
5

I choose this location it was, close to where I live. Plus it brand new, however my sister, had had storage unit in Forest Park, Ga and rats n rats got into some of her stuff. Summer took care of me, she put me in a 5x 5 to begin with and my mom was like that won't work so we went with the 5x10. Plus it handicap accessible which is convenient for my mom.

DAVID G.  |  Premières impressions 
Évaluation :
5

Lady who helped me very kind and helpful. She had patience with me as I forget very quickly things verbally told to me and I appreciated her retelling me things.

Erin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D.  |  Premières impressions 
Évaluation :
5

Staff was very personable and helpful.

Julie M.  |  Premières impressions 
Évaluation :
5

Excellent place and people, only one complaint, the RV lot needs to be paved especially the rows to avoid slinging rocks onto my truck and RV to avoid scratches and dings from the rocks. Tina Kent

tina k.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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