Évaluations des clients U-Haul Moving & Storage of Medford

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Medford

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Pete S. le

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At the time of my return, this location was in the process of adding a new building to lot. As such, this location was a construction site and several of the entrances were closed.

Jordan C. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Excellent staff. Friendly and courteous

Zachary L. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Le client n'a pas laissé de commentaire.

Bill K. le

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This was one of the best experiences I ever had! From customer service over the phone... The Medford uhaul.. The trucking from NY to SC... The delivery from Florence uhaul to Myrtle Beach.. The pickup of the empty containers... All 100% excellent!! I’m very picky & this was a piece of cake!!!

Charlotte P. le

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I was blown away by their expertise and have already recommended your company to my friends. The professional manner of service is ELITE!!! I had a choice PODS or UBOX , I am so glad that I chose UBOX. I was able to fit everything inside the container and nothing was destroyed upon arrival. UBOX is a winner. Thanks UHAUL for introducing a fine product. My word of mouth has begun.??????

Kevin O. le

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Le client n'a pas laissé de commentaire.

Vincent P. le

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Thank you for offering an economical service!

Debra E. le

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I cannot say enough about how wonderful our experience was. Everyone from the NY and Arizona locations were professional, friendly and knowledgeable. The constant communication every step of the way was amazing. I will be spreading the word to everyone about how terrific the U-Haul experience was! Thank you!

Tasha W. le

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I had a great experience uhaul box service for the first time. I would definitely recommend this service to others.

bart V. le

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I could not be more pleased with every aspect of my u haul experience! Every single person I dealt with was friendly, and extremely helpful and professional! Each and every detail we discussed was taken care of and when we needed help, someone was there. I give you a 10. Thank you

Roland J. le

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Need to finish parking lot

WILLIAM W. le

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Le client n'a pas laissé de commentaire.

krystal B. le

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From my experiance, the people at the U-haul customer service VS the little centers are more knowledgeable. I had to call 3 times just to get my correct address for drop off and had to wait on very long holds. I will not use U-haul again but that’s Deffinately something to improve on. Get more knowledgeable staff and actually accurately input information into system so people Don’t have to call several times

Olga S. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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Dan was awesome great customer service very friendly and helpful highly recommend this location !

ROY N. le

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Dan was extremely helpful! He stood later than closing time to really help me out with an issue. He is a really great guy.

William L. le

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Le client n'a pas laissé de commentaire.

Melissa D. le

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I had trouble finding it and had to call the number even though the person was not familiar with the area she was able to get me there and once I got there the young man inside completely understood my dismay at driving around in circles. I thought that the woman on the phone and the two young men were exceptionally well with their customer service

Sandra P. le

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this location seemed to be under renovation, but the service and staff were great.

Sean B. le

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Always a good experience here!

Karen S. le

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Le client n'a pas laissé de commentaire.

Joanna S. le

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Le client n'a pas laissé de commentaire.

Nicholas M. le

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Le client n'a pas laissé de commentaire.

Renato C. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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Always a good experience. The manager is very professional and always on point!

lillian M. le

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Le client n'a pas laissé de commentaire.

John G. le

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Jeff is a great guy. He was always available, friendly and helpful. HE IS CLEARLY AN ASSET TO UHAUL AND SHOULD BE REWARDED FOR HIS GREAT CUSTOMER SERVICE. THE FORK LIFT DRIVE WHO DID THE DELIVERY WAS ALSO A GREAT GUY. GOOD AT HIS JOB AND VERY NICE PERSON, GREAT CUSTOMER SERVICE. I CAN NOT STRESS ENOUGH WHAT A GREAT TEAM. PLEASE TAKE GOOD CARE OF THESE GUYS, THEY MAKE UHAUL STAND OUT.

Salvatore T. le

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Guy taking care of me was nice but they didnt have the vehicle size I wanted so I had to pay more for one I didn't need then the computers had me there for a hour because they where down just not a good experience

Harry P. le

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The call center was horrible I was unable to get the location I wanted they moved my reservation To a location that was almost 15 miles with out calling me it was not till I logged in to finish the check out that I found it

Kathleen C. le

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It was close to home. Easy to get to. They guy that helped us, I think his name was Dan was very nice and he made everything easy. He had the truck ready for us which was great so we didn't have to wait. We will definitely use this Uhaul if we ever need a truck again. Lots of construction going on. Looks like to is going to be a really nice and very large place when it is finished.

Steve R. le

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I was extremely disappointed with getting information about the time of drop off of the 2 u-boxes. Likewise it is extremely difficult to talk directly to the people who picked up the u-boxes. Kerry, the Asheville independent pickup driver, was extremely helpful.

PHILLIP B. le

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Very professional thank you

Robert G. le

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Le client n'a pas laissé de commentaire.

Carolyn B. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

RICH I. le

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Le client n'a pas laissé de commentaire.

William G. le

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Gift certificate could not be applied online. Was applied by phone but was still charged total amount. Not refunded overcharge for over a week.

Edward S. le

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There is nothing that I would change. They are fixing up the location with construction. The staff was friendly, knowledgeable & courteous. When we need a truck, this is the location we use.

Dave S. le

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Le client n'a pas laissé de commentaire.

Magdala L J. le

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https://www.facebook.com/1377880637/posts/10220042445356263?sfns=mo @UHaul Nightmare!!! I took 2 days before writing this post. I’m outraged! Moving with @UHaul was an absolute nightmare. Moves are always difficult. Stress is assured. Damages are expected. Using @UHaul only aggravated the situation. The UBox container was delivered to me on August 22nd. My immediate reaction when I saw the size was to ask the @UHaul delivery person if they were sure this would hold the contents studio/1-bedroom apartment. They guaranteed me that it would. The UBox barely fits the contents of 1 room. When I called the calling center to let them know, the apathetic representative suggested that I rent a second container at same price of $785 which include another one-month rental fee (even if you are using it for 1 week) and delivery charge. I opted to pay someone with a van to drive me upstate with the remaining boxes. They were cheaper than a second UBox but still expensive. I scheduled for them to pick-up the UBox the next day on August 23rd. The morning of, I received a call at approximately 10:00 am from Jeff (yes, I’m giving the names I remember). Jeff said he was may be 2 hours out and would be there to pick up the container. I asked Jeff to call me or ring the bell when he arrived because I wanted to check the container with them before putting a security lock on it. 2 hours later I hadn’t heard from Jeff, so I go out into the driveway to find the container gone. I immediately called Jeff and asked him to get back to me because there’s no lock on it. I called a 2nd and 3rd time. I never heard from Jeff! I got the advice to call @UHaul directly. I spoke to a representative on August 26th who reached out to Jeff’s manager at the Horseblock Road UHaul location. The manager told them that they’d call me to resolve the matter once their phone lines were back up. Two days later I accepted that I was never getting that call. I scheduled the pick-up for August 23rd because I was guaranteed that I would get access to my property on September 5th at my requested UHaul location on Erie Boulevard. I specifically chose this location because it’s a short distance from my apartment. On September 4th, I received an automated email notification that my UBox was set to arrive on the 6th. I immediately called @UHaul because I had hired movers and a handyman to help. I spoke to a nice enough representative who explained that the transport was late, and although the container would arrive on the 6th, I could only get access on the 7th. I could not do the move on the 7th and asked them if the Erie Boulevard UHaul location would be open on Sunday the 8th. They contacted the manager there, who then called me to say that they expected to receive the shipment on the 6th and I could come on the 7th. I explained that I planned to come on the 8th, and asked them to call me on the 6th to confirm arrival of my container. I’ll admit that for this trouble, the repres

Joe D. le

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My only complaint is that it’s very hard to contact via telephone.... keep you on hold forever ....

Michael G. le

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Quick and easy drop off. Person was a pleasure to deal with.

Walter Q. le

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Le client n'a pas laissé de commentaire.

Kenneth P. le

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Le client n'a pas laissé de commentaire.

RANDY W. le

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Le client n'a pas laissé de commentaire.

Pierre M. le

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Quick and fast service no problem

Allison G. le

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Le client n'a pas laissé de commentaire.

Owen C. le

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The address is wrong and there is no one working at this location. The turn-in instructions online are very slow. I had to submit photos several times in order from them to go through.

Casey-Tyler S. le

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Le client n'a pas laissé de commentaire.

jennifer B. le

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I had difficulty scheduling the final drop off. I tried email and by phone. It was more difficult than it had to be. Everything else was great. The container was well cared for and my items were not damaged.

Frank A. le

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Change the adress to LIE service road since there is no entrance on horseblock rd.

Logan K. le

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Overall this experience was okay. They were pretty difficult to reach by phone. Once I was redirected to the Uhaul call center, because the location was just not picking up their phones. They also couldn’t deliver my U-Box on the day I needed it, which made things a little more difficult. However the ease of use with the U-Box was exactly what I needed, and I will probably use this again for moving in the future.

Larry J. le

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Le client n'a pas laissé de commentaire.

Josephine A. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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The truck was old and the steering was loose the truck was all over the road couldn’t go over 45 mph on then hwy the wiper blades need to be replaced and when u step on the breaks it pulled to the right very in happy with the equipment

Efkan A. le

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Perfect

Stephanie B. le

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The man that helped me was great. Very nice and helpful. Highly recommend Medford location

Meghan H. le

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I had have the best customer service at this U-Haul moving and storage location (Medford) out of any interactions I’ve had with U-Haul in person or on the phone (and there have been many in our recent cross country move and months of storing our items). The general manager has been friendly, quick to help, and has remembered us after chatting with him just a few times. Would definitely want to move/store with them again.

Aykut G. le

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Construction continues i cannnot get in place but its ok.

michael O. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Your company is great the young man is great. You saved me, the company I first used failed me. I have already recommended UHaul to 2 people. Thanks

Greg M. le

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A last minute change of location to this location and then the address of this location is incorrect. After driving around 3118 Horseblock rd for 10 minutes I called and the guy laughed and said oh that’s not our address, here is the correct address

Patrick S. le

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Great service, great price!

Arnold R. le

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Le client n'a pas laissé de commentaire.

James S. le

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Couldn't find location. You wouldn't know the location was on service road of highway if you don't see sign on other road.

peter S. le

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Regarding the overall experience, I think it would be fair in the case of a long-distance move such as ours for U-haul to be more forthcoming about the need for flexibility in expectations about transport and delivery of boxes to final destination. The original promised date of delivery apparently could not be honored due to logistics (I assume). We had sufficient leeway to be philosophical and forgiving about this, but it might present major problems for someone else. Let me clarify though that the Medford end was on the money.

Arnold R. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Le client n'a pas laissé de commentaire.

Marc B. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Arrived a week late but was only compensated for 5 days

Carlos G. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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It was a great experience. Dan the manager took great care of me. We went 600 miles round trip in a day and the trailer worked great. Thanks for making an emotional move go so smoothly.

Elias C. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Gary V. le

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Because it is under construction, couldn't find attendant. Once he came all went smooth, nice guy. . Later had a flat tire on trailer and spent. One hour trying to get help by phone, email and text trying all #'s. Luckily, we were able to finish rental, but it was stressful & frustrating.

Richard A. le

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Le client n'a pas laissé de commentaire.

Ryan F. le

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Le client n'a pas laissé de commentaire.

EVERETT M. le

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The the location is under construction at the time but it didn’t make a difference on the transaction. The gentlemen that took care of me was pleasant, knowledgeable and professional.

michael M. le

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Everything went extremely well. We moved cross country and our whole life we put in the hands of Uhaul, If we ever needed services to move again, we would definitely use uhaul. We will definitely recommend Uhaul to family and friends who are in need. Thank you.

JOSUE G. le

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Improve the way of communication at night time to drop off.

Vincent M. le

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In spite of the ongoing construction project activities, this location does a terrific job with the rental process working out of the trailer. Dan Ioio has done avery good job managing this site and business.

Dennis R. le

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Danny was very helpful during the pickup process. He helped me with a box purchase & explained the truck rental procedure thoroughly. I would rent from this location again and also recommend. Thanks!

frank C. le

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Le client n'a pas laissé de commentaire.

Renee G. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Frank G. le

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Le client n'a pas laissé de commentaire.

John S. le

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Flawless, and the guy running the place was fast and efficient.

Domenick R. le

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Besides finally paving the lot lol. This location has been the best location in my uhaul renting experience. I refuse to go to any other location. Dan and his crew go above and beyond satisfying my needs as a costumer. Much respect.

michael C. le

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Le client n'a pas laissé de commentaire.

Rebecca G. le

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Our associate went above and beyond for us. They were great!

Marcos C. le

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Le client n'a pas laissé de commentaire.

Vicki M. le

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Although the location was convenient, it was very industrial I would make it a little more general customer friendly

Elena R. le

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FANTASTIC

Steven D. le

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Le client n'a pas laissé de commentaire.

Sherman W. le

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There was an issue with every single aspect of my uhaul order. They duplicated my order almost bringing an additional two pods to my house. Then when it was time to pick the pods they couldnt because there forklift was broken. It took them an additional 3 days till they could have the forklift fixed. Besides this issue, there were many more especially with billing. Each department I spoke with never knew what was going on, seems like the left hand has no clue what,the right hand is doing. Smh overall.....horrible experience, next time I will call the actual POD company.

peter b. le

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upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox

Efkan A. le

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They treat you like family members

Allen W. le

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very reliable

Sean B. le

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The kid running the place is excellent. He knows what he is doing!

Dennis L. le

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I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.

Cathryn D. le

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They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.

Michael U. le

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Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.

rose s. le

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All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.

Natalie S. le

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Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!

daniel b. le

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The facility is under major renovation and upgrade which affected my first two responses.

Eisen G. le

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Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.

Thomas C. le

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First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY

Alysia F. le

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It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.

Kevin G. le

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Moved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.