Le client n'a pas laissé de commentaire.OSCAR R.
Customer Reviews for U-Haul Moving & Storage of Melrose Park
Pour nous contacter
Melrose Park, IL 60160
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Don't call last minute to tell me the truck I reserved is not available. I reserved the truck a week in advance and you call me at 7:30 pm the night before to tell me.Scott C.
I strongly recommend for the staff to be more attentive Friend.Ulises G.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.JOSE M.
Extremely disappointed with my first time and last experience with uhaul. First I had my reservation ready to go at 6pm. Then at 6:18pm a uhaul representative calls me and leaves me a voicemail telling me this location (melrose park) doesn't have the trailer I need. At this point I was already at Uhaul picking up the truck and trailer rental. The front desk lady had no idea what she was doing & when she finally figured it out it took over 30 min. When she pulls the truck out she hooks up the wrong trailer.. finally after we get the right truck and trailer hooked up the interior of the truck was a mess ! The windows looked like it has soda splashed across it, the doors were sticky and it even smelled foul. After we finish using the truck and trailer we brought it back to the U-Haul location to return. Again we have nothing but problems and issues. We spend 1 hr on the phone trying to get a hold of customer service then another hr with the representative trying to get the online return going. The representative, Omar said he was going to make notes on the account that we tried to return the vehicle.(which he did not) The next morning I received a receipt and was charged the $20 after hours fee. Again I have to spend more time to get a hold of customer service and get a refund. I spoke to the manager Cristina who helped me out with this issue. Overall we had a very bad experience and U-Haul doesn't seem to careAnna D.
This was the worst experience I have ever had with u haul the dolly they gave me was broke so I couldn't even pick up the fridge that I went to get, also the trailer had empty beer can in it. I have pics if you need them.Jeff K.
Le client n'a pas laissé de commentaire.cary D.
Simple offer Real Contract discounts effectively if Customer or business rents Uhaul Equipment more than 2 to 3 days a week not just have you're hand Out for Money taking from Community not giving back. it builds a Stronger bond with Customers being in business learn from a Smaller business trademark as we practice this daily.KEITH M.
Was 24 hours renting and someone hit my dolly on the rod , Uhaul didn't help me , police took the dolly and I didn't have any swap and also uhaul charge me more than 200 dollars for 24 hours not used!OSCAR L.
Le client n'a pas laissé de commentaire.Arcadio L.
Address the rats on the exteriorAndrew R.
Le client n'a pas laissé de commentaire.Hammed A.
Le client n'a pas laissé de commentaire.Dana C.
I conducted an after hours drop off. U-haul's website would not allow me to upload pictures of the trailer to show its clean condition. The question on the website asked if the trailer was clean and ready for another family? The website would allow me to say yes to this question. I spent over 30 minutes at this location trying to check this trailer in before I changed my answer to no. The website immediately accepted that answer and charged me $15 for a cleaning fee. This is unfair and is a fraudulent act on u-hau'l's part. I will be contacting the BBB and the attorney general's office on this matter. I have photos of the trailer's condition at the time of drop off. If anyone else had experienced this same issue please file your complaints with the BBB and Attorney General's office. This is nothing, but negligence or an attempt to get more money by u-haul.Malcolm D.
Le client n'a pas laissé de commentaire.JOHN K.
Worst experience of my life. Uhaul changed my reservation 3 times and location on me. Had to go 40 minutes from the location I was supposed to go to. I was supposed to get a 15ft truck that was "guaranteed" to me in my confirmation email. I ended up with a 26FT truck. I talked with movers and they said that you should have a special license to operate a truck that size. Will never use Uhaul again and would never recommend it to anyone else.Aidan W.
trailer had a blowout 55 miles from my destination and it appears tire was defective, I had to wait three hours for ups road assistancescott T.
Le client n'a pas laissé de commentaire.Rafal S.
Le client n'a pas laissé de commentaire.aristeo A.
Le client n'a pas laissé de commentaire.Izaak C.
Le client n'a pas laissé de commentaire.STANLEY W.
Super friendly employees at this siteDouglas S.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Rafal S.
Service was terrible train better.maurice E.
Le client n'a pas laissé de commentaire.Joetta W.
3rd Party movers were excellent!Raymond A.
Le client n'a pas laissé de commentaire.Khalil S.
Le client n'a pas laissé de commentaire.Kacper K.
Not a thing. Staff very helpfulRobert C.
Friendly employeesJacqueline C.
The staff at the Melrose Park location was not the issue. I reserved a 20 foot truck on April 19 and for some reason someone in â€œtrafficâ€ decided to change my truck to a 26 foot the night before I picked it up. It set me back over an hour because I had to find someone to come and drive the truck for me and add them to the rental contract. That was a big inconvenience. I had paid movers waiting for me and I lost an hour of their service screwing around trying to get the truck.Sabina H.
The staff was great especially the The young girl cashier outstanding service. I can't remember her name yet she was extraordinary. She was really exceptionalUlises G.
good serviceKEITH M.
Le client n'a pas laissé de commentaire.RICHARD S.
I reserved for my son. The on-line did not state I needed to be present on the day of move-in,Annece B.
If the customer has a certain size truck reserved for weeks, have the common courtesy to call them if the truck is not available !! Do not wait until the customer shows up to tell them. They didn't even try to find a replacement truck of the same size I requested until I was there. Only reason I ended up renting a truck still was because I had no other choice.ANDRZEJ M.
See comment to left.Bob L.
When I arrived at the location I stood in there for over 10 minutes and no one was inside to help me. I asked to have the rental put in my manager's name who was there with me and provided his license and credit card to pay for the rental but the invoice was still in my name. The vehicle was filthy and the customer was not the greatest. I will not rent from this location again.Shanta B.
Inside the trailer the floor was dirty. I'm still very happy with the rental it was easy for me to pick up and drop off and the trailer did an excellent job.Eddie A.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Vanessa V.
Le client n'a pas laissé de commentaire.Juan M.
Le client n'a pas laissé de commentaire.Ana G. | Premières impressions
Off course the lady she was 6 stars thanks 😊EUSEBIO H.
If you reserve a one way trailer you should not give it to somebody else because I spent 2 hours running around in Chicago from U-Haul U-Haul trying to find another trailer got home 5:30 no freaking morning the next dayFidel L.
This one is big- I'm glad I got to see this place- it's got everything.Chris P.
Le client n'a pas laissé de commentaire.Daniel V.
Le client n'a pas laissé de commentaire.Dennis E. | Online Move In
Le client n'a pas laissé de commentaire.Dennis E.
Le client n'a pas laissé de commentaire.Danny M.
I'm SatisfiedXavier M.
Le client n'a pas laissé de commentaire.Lorenzo Z.
We a pleasure doing business at this location .RONALD M.
Le client n'a pas laissé de commentaire.Gaby R. | Premières impressions
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Jesse L.
Le client n'a pas laissé de commentaire.Noemy H.
Le client n'a pas laissé de commentaire.Christian L.
This is the second time I rented from your company everything and everyone was great, you all is the best keep up the good work thanks.FLOYD G.
Didn't go inside, just handed keys to the fellow and he said we were goodDana S.
Le client n'a pas laissé de commentaire.Justin G.
Le client n'a pas laissé de commentaire.Lilla T.
Le client n'a pas laissé de commentaire.Darlene W.
I was charged 20 dollars and was told the Van was not there before 8 and the van was there at 7:23 pm. My movers said the interacted with 3 staff members and gave the paper work to a Hispanic male. I want my 20 dollars and will be contacting the UHaul corporate office.CYNTHIA D.
Love U-Haul. Quick N EasyAlex S.
Rented a 6 x 12 only to find out the rear opening was much smaller and couldn't load what I rented it for wasted $$ and over 200 miles of drivingbillie R.
Le client n'a pas laissé de commentaire.Alex C.
Le client n'a pas laissé de commentaire.Jorge L. | Premières impressions
Great Staff always Enough Employees here ready to get You in Out Quickly Making reservations are Super easy and Pretty Accurate with On hand Rental equipment Upon returning equipment You Constantly see Staff Moving Counting what's there or not Ensuring a good rental experience the Management here Should Smile this Store gets it right.KEITH M.
Le client n'a pas laissé de commentaire.Alex S.
The staff seemed like they were having a very hard time understanding Englishâ€¦Spencer T.
Was okOSCAR L.
Le client n'a pas laissé de commentaire.Gabriel M.
Le client n'a pas laissé de commentaire.EDWIN R.
Le client n'a pas laissé de commentaire.EDWIN R.
Le client n'a pas laissé de commentaire.RONALD M.
Le client n'a pas laissé de commentaire.Joshua G.
Le client n'a pas laissé de commentaire.Richard G.
Christina was very helpful resolving an issue we had with our storage unit when another employee couldn't do anything for us.RENE V. | Expérience générale
Picked up in the AM location and truck was dirty inside and reeked of MarijuanaHector M.
Le client n'a pas laissé de commentaire.Jacqueline P.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.Antonio E.
Le client n'a pas laissé de commentaire.vicente G.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.GESSELL G.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.antoine s. | Premières impressions
Too far from my home. I passed three other locations.William V.
You guys bestTOMAS P.
Shaniyah Gable was pleasant, professional and knowledgeable. She exibited patience as I processed the information given to me. She made sure I did not carry purchased products by offering me a cart and assistance. I asked to meet the manager Christina Quintanilla. Upon meeting Christina I quickly understood why I recieved such great customer service. She was as pleasant and professional as her agent. I also saw pride and teamwork. I have relocated from a smaller community in central Illinois where I am used to great customer service. In my three years of living in Cook County, Shaniyah Gable was the first person to meet and exceed that level of service.Alice B. | Premières impressions
All the employees were nice and polite and helpfulDavid R. | Premières impressions
I waited for 10+ minutes to be assisted while two people were just chatting away in an office and one even left the office to grab their cell phone and didn't even acknowledge meâ€¦Raffaele S.
The staff was very polite and helpful.ERIC P.
Better communication with the different with deposits and pricing. Because everyone institute is totally different when it's to returning your funds.CLEVELAND S.
Le client n'a pas laissé de commentaire.daraneisha t. | Expérience générale
I love this place Uhaul center in melrose park I find what I need ,good service,clean location,promtly attention. Over all one of the best place for renting needs .RONALD M.
Great service and availability. Happy customer here.Jose G.
Don't forget to check the tires and fill the washer fluid.WILLIAM H.
costumer service can be better in the way they speak to costumersCONRADO C.
Awesome staff, service, and facilities!Grace M. | Expérience générale
Nothing. Everything was great.DREX Y.
Le client n'a pas laissé de commentaire.Tera G. | Online Move In
Le client n'a pas laissé de commentaire.David R. | Premières impressions
Le client n'a pas laissé de commentaire.DOMINIC O.
I rent quite frequently and they are consistent in their service. Great jobDEBBIE M.
Employees did a great jobMichael S.
Le client n'a pas laissé de commentaire.MARANGELY M.
Lacks U-Haul Pride.Marcks W. | Expérience générale
Great customer service. Very clean facility.Thomas W. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL L.
Great services,clean location,promtly Attention. Over all better experience than elsewhere. Thanks hope to see you friday with 26' footer truck reservation.RONALD M. | Expérience générale
Thanks so much for your bisnesTeddy I. | Expérience générale
The staff should be required to wear masks. Otherwise, it was a great experience.ROBERT S. | Premières impressions
Thank you so much for helping me when I needed you and yes I will recommend your facilities to family and friends, thank you.Carolyn W. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia S. | Expérience générale
I like to make it abundantly clear did I remove my things January 1st there was no staff available so this date of my move out January 22nd 2022 is incorrect I moved out January 1st 2022Robert K. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas W. | Premières impressions
Your staff is amazing! Moving is so stressful, and they were friendly and patient with me. They were knowledgeable and answered each of my questions. Whatever you are doing from hiring to training, keep up the great work.Grace M. | Premières impressions
Le client n'a pas laissé de commentaire.Lanardria M. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA D. | Expérience générale
Very nice staffTerrence S. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN C. | Expérience générale
Le client n'a pas laissé de commentaire.Jason A. | Premières impressions
Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.REBECCA ANN S. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha A. | Expérience générale
They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsenseEileen W. | Premières impressions
Great storage space and the month free was a life saver, thank you!Jeny R. | Expérience générale
Le client n'a pas laissé de commentaire.Eduardo R. | Expérience générale
Le client n'a pas laissé de commentaire.Victor C. | Premières impressions
I love this place and so clean staff is always friendlyTeddy I. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos U. | Expérience générale
Le client n'a pas laissé de commentaire.David W. | Expérience générale
Le client n'a pas laissé de commentaire.Gary N. | Expérience générale
The staff was very friendly and helpful!!Oscar G. | Premières impressions
Le client n'a pas laissé de commentaire.Michael Z. | Expérience générale
Cristina was a great helpmichael g. | Expérience générale
Le client n'a pas laissé de commentaire.tyshonda m. | Expérience générale
Le client n'a pas laissé de commentaire.Maria A. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah F. | Online Move In
Le client n'a pas laissé de commentaire.Stephen H. | Premières impressions
Le client n'a pas laissé de commentaire.VERONICA M. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA D. | Premières impressions
Le client n'a pas laissé de commentaire.JESUS JR T. | Premières impressions
The staff is vey friendly and patient. Awesome customer service!tyshonda m. | Premières impressions
Le client n'a pas laissé de commentaire.Ruth T. | Premières impressions
Great place, I'm a independent mover,this location is always the best,I'm always in and out in a timely fashion, the manager Christina is professional and runs this location greatPhilip C. | Expérience générale
Le client n'a pas laissé de commentaire.OPHELIA Q. | Expérience générale
Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.John M. | Premières impressions
GRACIAS POR SU SERVICIO.. 🙂Ana G. | Expérience générale
Le client n'a pas laissé de commentaire.Claudio F. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline R. | Premières impressions
Staff was very friendly and accommodating. Would highly recommend this facility.Denise Z. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA A. | Premières impressions
Thank you for your service God Bless.angel b. | Expérience générale
Le client n'a pas laissé de commentaire.Kathy F. | Expérience générale
Staff was friendly and very accommodating. Merci.Sue B. | Premières impressions
Le client n'a pas laissé de commentaire.RENE V. | Premières impressions
Le client n'a pas laissé de commentaire.William R. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELINE R. | Premières impressions
Le client n'a pas laissé de commentaire.MAHMOUD Z. | Premières impressions
This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional $20 fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.maureen b. | Premières impressions
Le client n'a pas laissé de commentaire.Raquel C. | Expérience générale
Le client n'a pas laissé de commentaire.TEFESAH S. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE R. | Premières impressions
Customer service is terrible!James B. | Premières impressions
Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!Omar R. | Expérience générale
Easy to get to, large parking lot, easy to fet to storage unitsSERATTI ARSENE M. | Premières impressions
Dujuan and Christina have been wonderful. They are professional, thorough and courteous.Cynthia S. | Expérience générale
I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.Moises A. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas V. | Expérience générale
Le client n'a pas laissé de commentaire.monica s. | Premières impressions
My last month should have been prorated. I paid for all of December but only used it for 4 days.Natalie T. | Expérience générale
Le client n'a pas laissé de commentaire.Omar R. | Premières impressions
Le client n'a pas laissé de commentaire.LISSETTE A. | Expérience générale
Le client n'a pas laissé de commentaire.Manuel A. | Expérience générale
Le client n'a pas laissé de commentaire.ray k. | Premières impressions
UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIESLORENZO Z. | Premières impressions
Le client n'a pas laissé de commentaire.charles m. | Expérience générale
Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said availablecharles m. | Premières impressions
Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There's no carts to carry stuff to the storage absolutely nothing. Don't pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.Yessica R. | Premières impressions
Le client n'a pas laissé de commentaire.Debra C. | Expérience générale
Le client n'a pas laissé de commentaire.LUIS L. | Expérience générale
Le client n'a pas laissé de commentaire.eryn k. | Expérience générale
Very helpfulelieser d. | Premières impressions
Le client n'a pas laissé de commentaire.Moises S. | Expérience générale
One of the storage doors was not workingMarco A. | Premières impressions
Le client n'a pas laissé de commentaire.Moises S. | Premières impressions
Le client n'a pas laissé de commentaire.salvador g. | Expérience générale
Le client n'a pas laissé de commentaire.dorothy e. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie W. | Premières impressions
Good serviceArlette S. | Expérience générale
Great customer service!Janice R. | Expérience générale
Employee was helpful, pleasant and courteous.dorothy e. | Premières impressions
Oneg, the Manager was great. I'm out of state and he was very helpful and professional.JANET B. | Expérience générale
SERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINEDLORENZO Z. | Premières impressions
Alarm went off every single time I accessed my unitBohdan s. | Expérience générale
They keep charging me even when I left and informed the employee!!!!Khalid A. | Expérience générale
Staff not helpful and location not cleanAkash R. | Expérience générale
Great jobalfredo f. | Premières impressions
Very professional and helpful staff.Ron S. | Premières impressions
The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. ThanksJoseph L. | Premières impressions
Friendly, helpful, accommodating.JANET B. | Premières impressions
Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great servicewillie p. | Expérience générale
My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.Anabel E. | Expérience générale
Oneg, was extremely helpful, friendly and professional.Cynthia S. | Expérience générale
I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.Mi T. | Expérience générale
Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.Ezra N. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!