Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Customer Reviews for U-Haul Moving & Storage of Melrose Park
Pour nous contacter
Melrose Park, IL 60160
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The vehicle is not really good to drive, alignment on the truck is really bad, truck waves from left to right on highway.Arsen V.
Le client n'a pas laissé de commentaire.EMETERIO M.
Each time we went to the facility over a four month period, something was out of service: the elevator, the automatic sign in, the locking system. The staff seemed to be accustomed to these break downs as if they were usual fare. The whole place is clean inside. Outside, the parking surfaces are uneven and bumpy. The computer systems seemed to be regularly down when we were dealing with the front staff.REBECCA ANN S. | Expérience générale
Le client n'a pas laissé de commentaire.FERNANDO R.
Le client n'a pas laissé de commentaire.Tatiana D.
Le client n'a pas laissé de commentaire.EMETERIO M.
They gave me a truck with a low tire. These things should be checked.JEFFREY S.
Great experience picking up the truck.CHRISTIAN B.
Great team work very Knowledgeable of available equipment on hand get you Out Store fast. Really professional it doesn't feel let a Chor getting equipment We've recommended this location already to Over 70 peopleKHALID M.
Le client n'a pas laissé de commentaire.EMETERIO M.
Le client n'a pas laissé de commentaire.EVAN M.
Employees were curious, knowledgeable and friendlyCLIFFORD B.
Le client n'a pas laissé de commentaire.Samantha A. | Expérience générale
Great bunch ðŸ‘LORENZO Z.
They are rude over the phone they will not send me my receipt because I don't live in Chicago anymore I live in Urbana Illinois so I gave them my new address and they said they can't mail it to me which is nonsenseEileen W. | Premières impressions
Le client n'a pas laissé de commentaire.ARTUR B.
Great servicePIOTR B.
Great storage space and the month free was a life saver, thank you!Jeny R. | Expérience générale
Customer service was wonderful good people helping me Thanks !!!!MARTHA R.
Le client n'a pas laissé de commentaire.Eduardo R. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN K.
Le client n'a pas laissé de commentaire.Patrick B.
Keep up the good workLORENZO Z.
The two guys at the counter this morning didn't really seem like they wanted to deal with any customers. Kristina was great though, no complaints. There was a change in my reservation but she explained what was going on, she was apologetic and gave me a discount and it all worked out. Just wish it would've been noted in the system or the guys knew what to do without having to wait to call their manager.. this caused a 30 minute delay. Not exactly what I want to be doing at 8:30am.. waiting around.. but overall the experience was fine..MICHELL V.
Reserved a truck for a 1:30 pickup time the truck was not ready (no keys for said truck). Finally get keys after waiting 25 minutes or so, go to truck and it doesn't start. They did accommodate me with a bigger truck after waiting. Just wish they would have done it sooner.Chris S.
Le client n'a pas laissé de commentaire.Victor C. | Premières impressions
Great young guys working there helped make the experience quick and easy. Great Job!!EDWARD C.
Great people and good attitude ðŸ‘ to help customersALFREDO V.
Le client n'a pas laissé de commentaire.ALFREDO Z.
Customer service was amazing. The employees were helpful and answered all my questions. The trailer's wheels looked rusty so I was worried about this but the trailer worked great. Would use this facility again. Great work!TRACY I.
Le client n'a pas laissé de commentaire.DAHMANE L.
The employees at this location are always friendly courteous and willing to help out.PAUL B.
Le client n'a pas laissé de commentaire.JOSLIN B.
They put 2 gallons of gas in the truck and the truck was driven 6,9 miles. They did this on my last rental. I don't think that is fair. Mike Dell'ArmiMICHAEL D.
I paid 20 $for my car to be mounted on the tow and one of the straps came completely off the tire! The strap was tearing and damaged. Thank goodness I didn't lose my car on the freeway!GERARDO V.
Always a problem. Never has a legitimate and smooth pickup. North avenue location in Melrose park is absolutely hideous, no professionalism, no manner towards the customer. Always had a negative and dreadful time with these Employees and especially the manager who Just acts like she's the Diva of the facility. Had many times in the pat trailer was loose and not secure. Or the employee never listened to My request and started arguing with me over what trailer I need. Absolutely idiotic. -5 stars for the employees here. Industrial and commercial industries are all going to hear about this type of services and customer care. It's like this. We pickup the trailers minimum half a dozen times a month. And these Lazy bums just watch me prepare the trailer on my vehicle and act like they just been up all night working like a hog but I'm reality their just disgusted human beings. How uhaul has employees like this, I don't care. Ruined the reputation and relation between myself , our business, our families , and others with their businesses and family friends. Never recommending Uhaul again! Business closed. Thanks uhaul for understanding and paying fools like those at this location. Making America great is not apart of those employees here. They make America stink and degrade our beautiful free nation.DANIEL T.
Le client n'a pas laissé de commentaire.JOVAN S.
Le client n'a pas laissé de commentaire.MICHAEL B.
I love this place and so clean staff is always friendlyTeddy I. | Premières impressions
The app give me problems to add pics, needs a little of improvements.EDDIE R.
Manager looks mean but she helped me. not welcomingANTHONY A.
Le client n'a pas laissé de commentaire.LORENZO Z.
Every one I dealt with did a great job.JOSEPH M.
The csr stated that the truck was not returned; yet, it was at that location. I called back and the truck was in stock. I was so nervous and fearful. This was unnecessary.VALERIE A.
Le client n'a pas laissé de commentaire.Carlos U. | Expérience générale
Le client n'a pas laissé de commentaire.David W. | Expérience générale
The service was great. The vehicle I rent worked great. The only thing was the vehicle wasn't washed and needed to be in better condition visually. I have always rented from u haul and outside of this rental the vehicles have been in mint condition inside and out but over all I would absolutely recommend.Kathy P.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.MUHAMMAD M.
Le client n'a pas laissé de commentaire.Lauren A.
GREAT CREWLORENZO Z.
Le client n'a pas laissé de commentaire.LAWRENCE Z.
Le client n'a pas laissé de commentaire.Gary N. | Expérience générale
Le client n'a pas laissé de commentaire.LUBOS V.
Operating properlyKEITH M.
Le client n'a pas laissé de commentaire.ISRAEL M.
The staff was very friendly and helpful!!Oscar G. | Premières impressions
Nice job by representativegonzalo M.
I arrived, and the person at the desk couldn't figure out how to unlock the safe, which had the keys to my truck in it. I had to take a bigger truck, which was hard to navigate. The attendant also was not very friendly.Therese S.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.MARIANO A.
Le client n'a pas laissé de commentaire.Michael Z. | Expérience générale
Make sure that the vehicles are fueled and ready to drive out the lot the service was great the staff was excellent I had issues with the truck that was reserved for me but the staff made sure that I left with a very decent and run of the truck thank you for the great workWillie F.
Le client n'a pas laissé de commentaire.Naomi V.
Le client n'a pas laissé de commentaire.Victor C.
Maybe lowering the mileage from 89 cents.Luis R.
Cristina was a great helpmichael g. | Expérience générale
Keep up the good workðŸ˜ŠGREGORY J.
Le client n'a pas laissé de commentaire.tyshonda m. | Expérience générale
Have staff on hand and available to assist customers' needs. While I understand businesses can be busy and short staffed, if I make a reservation for a certain pick up time then I shouldn't have to wait an extra 10-15 minutes before I even see an employee. I was pertinent and even early for both my rental pick up and return. Had I not booked the extra hour I anticipated for unforseen issues, intended for traffic not a late pickup due to staffing, I would have likely been charged for the overtime on my rental.JERRY L.
Le client n'a pas laissé de commentaire.Maria A. | Premières impressions
Keep doing what you're doing, it's working! Customer Service impeccable, there's always room for improvement but you can only go down from here overall ðŸ˜‰GREGORY J.
Le client n'a pas laissé de commentaire.PATRICIA V.
Le client n'a pas laissé de commentaire.JESUS M.
Contact me for detailsDANIEL H.
Le client n'a pas laissé de commentaire.Sarah F. | Online Move In
Le client n'a pas laissé de commentaire.Stephen H. | Premières impressions
Le client n'a pas laissé de commentaire.BERNARDO G.
Great crewLORENZO Z.
Friendly and helpful staffNAINESH P.
Truck was not located as stated, there was no line and took 20 mins to check out after I couldn't complete online checkout.THOMAS G.
Le client n'a pas laissé de commentaire.VERONICA M. | Premières impressions
Good Management at This Store Constantly see new hires Which Eliminate (attitudes) We find this location much more reliable having equipmentKEITH M.
Le client n'a pas laissé de commentaire.Joshua B.
Customer service is terrible. When I drop the unit and ask the female person what was next she only answer " that's all" can I get my bill she answer back " that's all" she was very rude. You feel like begging for service. It is very disappointing experience.JAVIER G.
Le client n'a pas laissé de commentaire.CYNTHIA D. | Premières impressions
We asked for a app. dolly, We then cancelled the dolly. We were charged for the dolly, Then when we dropped the rental off, They asked about the dolly. We explained that the young girl at the pick-up said the dolly was removed from order. That she never did.MARK V.
Better truck return system. Threw the key in the drop off box then went to the website and didn't know the mileage, couldn't take pictures. I don't know if I paid the right price for my rent.Rafal W.
Battery died, and the gas gage did not match the paperwork,JASON S.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Robert T.
There were one young working, she was taking orders and bringing all the cars around she did a awesome job.it's not a lot of people who could've did that.ARIEL C.
Le client n'a pas laissé de commentaire.QUIANA A.
Great crewLORENZO Z.
When I was on the Melrose park location a guy who help was very helpful the girls are very rude very disrespectful that people like thrashed they always treated like they are doing me a favor .most of the worker aren't and they don't know what are they doingSORELE S.
Le client n'a pas laissé de commentaire.Charles K.
Le client n'a pas laissé de commentaire.george B.
Le client n'a pas laissé de commentaire.LON W.
Have a better representative at desk Have them smile and ask how is your day going The young girl at the desk front looked like she didn't want to be there. Another thing I want to mention is the gas guage was not at half tank like they said and I agreed b4 when I got on driver seat and drove a couple miles realizing it was a line lower than agreedEnrique G.
Le client n'a pas laissé de commentaire.Betsy W.
They lose your contract and when you tell them what you want to rent, but on rental day it is totally different from what you requested.MARVIN S.
Son excelentesJOSE S.
Le client n'a pas laissé de commentaire.KIMBERLY R.
I was charged 25 $even though I had cleaned the vehicle thoroughly and have picturesSHANTANU K.
Le client n'a pas laissé de commentaire.Byron G.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Randy R.
Very happy. Called the morning of the reservation to put a hold on the truck I needed. Staff courteous and efficient. The check out and check in processes were simple and quick. The truck was clean and in good shape. Thanks for the good service.MICHAEL G.
After returning Trailers You Should be able to drop and Go! Not Waste more time reparking equipment wherever it was or Store need. You waste more time waiting to get hooked up leaving. As a Top Contractors We can Say Out of all Uhaul Locations We Use Melrose park Illinois is Ok. Lack of Pickup trucks but Managers Are Awesome! Time to Clean house At Any Location where Uhaul Management make you feel like they're doing you a favor Renting equipment. before pandemic now during these bad apples NEED TO go! or be Retrained with Reminders this is Uhaul Company and equipment We Understand help can be a Challenge finding. We're confident you know the bad stores around our area Let's get them fixedKEITH M.
Le client n'a pas laissé de commentaire.JACQUELINE F.
Le client n'a pas laissé de commentaire.JESUS JR T. | Premières impressions
Le client n'a pas laissé de commentaire.Constance B.
really didn't see anything to be improvedRaul M.
GREAT CUSTOMER SERVICELORENZO Z.
The staff is vey friendly and patient. Awesome customer service!tyshonda m. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA D.
Le client n'a pas laissé de commentaire.Ruth T. | Premières impressions
Le client n'a pas laissé de commentaire.HECTOR M.
Keep doing what y'all do best smile ðŸ˜ŠðŸ˜ŠSHANA W.
Nothing great serviceCANDY H.
Adriana was incredibly helpful and pleasant: she made this process very easy, and is a good "salesperson" and ambassador for your company. I also watched her handle a tricky situation with another customer with grace and courtesy. Thanks for a great initial experience.John M. | Premières impressions
Le client n'a pas laissé de commentaire.Claudio F. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline R. | Premières impressions
Staff was very friendly and accommodating. Would highly recommend this facility.Denise Z. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA A. | Premières impressions
Staff was friendly and very accommodating. Merci.Sue B. | Premières impressions
Le client n'a pas laissé de commentaire.RENE V. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM R. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELINE R. | Premières impressions
This is a busy facility that is under staffed. In addition the staff that is there is not that knowledgable on fees, etc. And because they are so busy nobody is really nice. We told them we werecgoing to drop off after hours. They Never went through the process of having to go on line and check it in or there would be an additional 20 $fee. In addition opening our locker same day as rented kept setting off the alarm. We were told the system needs a day to process us.maureen b. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE R. | Premières impressions
Customer service is terrible!James B. | Premières impressions
Le client n'a pas laissé de commentaire.ray k. | Premières impressions
The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. ThanksJoseph L. | Premières impressions
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