Évaluations des clients U-Haul Moving & Storage of Merrillville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Merrillville

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Tedd W. le

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Have the vehicle that is rented easily accessible at the time of pick up. The area was very crowded and the truck originally assigned to me was not accessible so a different truck had to be assigned and that delayed the pick up procedure.

Michael A. le

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Le client n'a pas laissé de commentaire.

Damon F. le

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Lady at desk was very nice, helpful, and knowledgable.

John K. le

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Everyone was very friendly and helpful

Elizabeth L. le

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Picking up was very easy.

Jaime J. le

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But your computer system is a disaster. It was down and the agent had to use his personal cell phone to check me in.

Violette L. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Glenn G. le

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Le client n'a pas laissé de commentaire.

roosevelt P. le

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Manager was great and very accommodating

Martin B. le

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Everything was great.

Daniel F. le

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Le client n'a pas laissé de commentaire.

LaTrice R. le

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Le client n'a pas laissé de commentaire.

Adonis C. le

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Le client n'a pas laissé de commentaire.

David L. le

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they helped me out when Penske cancelled my rental and did not contact me.

ANGELICA S. le

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n/a

Adam K. le

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Le client n'a pas laissé de commentaire.

Tedd W. le

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The staff at this Uhaul are very friendly, efficient and helpful.

Tamilla C. le

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Le client n'a pas laissé de commentaire.

donna B. le

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The salesman working was knowledgeable and courteous

Sheldon D. le

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Le client n'a pas laissé de commentaire.

john S. le

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Le client n'a pas laissé de commentaire.

darlene a. le

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The facility was convenient. I wanted an air conditioned unit and was not able to get one.

Pamela J. le

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Le client n'a pas laissé de commentaire.

Jill C. le

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N/A

Mark G. le

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Le client n'a pas laissé de commentaire.

Homer F. le

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Don't change a thing everything was wonderful

Terry S. le

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Nothing, the customer service is outstanding.

Milan P. le

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Make it clear that going over the allotted mileage results in a different rate. Also, the key drop-off box should be by the entrance like it is everywhere else, although I appreciate having the manager's # posted on the door; I had to use it to find the box.

Phil F. le

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Le client n'a pas laissé de commentaire.

Rene R. le

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Le client n'a pas laissé de commentaire.

adam L. le

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Le client n'a pas laissé de commentaire.

Nikolce G. le

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Le client n'a pas laissé de commentaire.

Angeline S. le

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The van was dirty at pick up. The representative handed me the keys and told me where to find the van. I ordered furniture pads and a utility dolly. I drove away and had to turn around after realizing they were not in the van. When I told the representative of the missing items he carried out the furniture pads and instructed me to grab the furniture dolly which I loaded into the van. I rented the van for 24 hours. We got done with the project early. My son cleaned out the van out, gased it up, and dropped off the van at 5 am. We figured it would be good of us to return the van early so it could be Rented. In reviewing my bill, a $20.00 after hours drop off fee was added. I have Never been charged an after hours drop off fee and frequently rent from U-Haul. I usually rent from the Pine Island location which has had superior service. I will not rent from the Merrillville location again.

Linda C. le

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Le client n'a pas laissé de commentaire.

jack c. le

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Everyone was great to work with, very prompt on addressing issues that came up..

Tracy M. le

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The manager Rose was a lifesaver I can’t thank her and her staff enough for everything they did to help me.

Cynthia K. le

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Thank you

Dan W. le

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The staff at the Merrillville Uhaul was extremely friendly and helpful

Michael B. le

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Prices are ridiculous and they up the rent atleast once or twice a year by $5.00. Dont expect it to be plowed until the next day if it snows. Much cheaper better places out there with 24/7 access.

Tammie T. le

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Just wanted to say thank you for all your help. Tyler and the young lady did a great job with getting me everything I needed. Thank you again.

Cynthia K. le

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The best

Desiree E J. le

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I would recommend this location

Paul H. le

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The staff U-Haul very helpful from the beginning to the very end lease with U-Haul I would highly recommend to anyone it's was pleasure doing business with them. Paul Hegwood.

susan l. le

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Robert was awesome. He was very helpful, answered all my questions. Didn't rush me through the process. The facility looks clean. Thanks

laTwaina b. le

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The staff was amazing I had the wrong storage at first and they made sure I had the correct one when I made it to Merrillville. They fixed the mistake from Indy super amazing.

LADONNA R. le

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There should be a manager on call that could facilitate emergent cutting a lock instead of waiting 24hr

vicky l. le

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Unsatisfied with the online monthly bill payment process. Unable to pay the bill before the actual due date was inconvenient. Uhaul needs to let customers pay in advance of due date. Customer Service!

Kimberly B. le

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Moving across states is stressful, period... TY to this crew that were so kind on my stressed soul... they made my day a bit brighter

rhonda k. le

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Awesome staff very helpful

LYNDA w. le

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They are excellent in service and the whole place is spotless. Thank you again. 👍🏻

LYNDA T. le

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Love keeping my special items I can’t find room for at home. Plus the employee’s are always so helpful when you need them. 👍🏻

SHERRY B. le

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I rented storage space, the lady that rented me the space was very nice, friendly and very helpful.

Cathy B. le

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The very kind people at the Merrillville Ind. Were the Best!!!😇. A young man name Tyler was absolutely Heaven sent. He went way over helping my sister and I unload our truck. Tyler was exceptional.

tony k. le

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All categories met and exceeded. Good crew here withe everything I need.

shelley a. le

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Chaotic, delay after delay, gates hanging wide open, carelessness with personall information, designated user can't have same address? it was a WTH experience computer erased everything on backspace?

joseph b. le

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verry helfull to my needs

leonard w. le

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My wife and I appreciate the service we received from UHAUL. The staff was very friendly and helpful.. From Rose to the young man who helped us open our frozen locks, we only have positives.

Inetta C. le

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Love this storage facility & the staff are friendly, courteous, respectful & very helpful. Rose, the facility Manager is remarkable, knowledgeable & a great asset to the U-Haul company. Thank you!

ANGELICA S. le

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n/a

SHARON J. le

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I observed a staff (believe was a manager) was VERY Rude to customer ahead of me. The Facility is in need of repairs, road area to storage, my storage could be open with lock secured, cart wheel brok

nicole c. le

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There were a few individuals who were very helpful and friendly throughout the process. Big thanks to them!

hector h. le

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Thank you

lashon s. le

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Everyone was very friendly and helpful and manager was great also

lupe a. le

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Great Staff Very Helpful

KATHY S. le

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One year ago I reserved a 10 x 10 unit I was told there was no problem reserving a 10 by 10. Which would have cost me $150. when I got there they had a 10 x 15 which cost $184 that's the $34 hike.

Stephen P. le

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NONE

Louis K. le

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The staff was very courteous & Professional

Mike K. le

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Both employees were very helpful and courteous. However, after seeing this, there appears to be an error on the move in date. It is 9/2/18.

richard a. le

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Great service.

Stephen P. le

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Friendly and accomodating staff

John W. le

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Keypad exit access was broken for nearly half the time I stored stuff there; didn’t seem very secure.

Jacqueline B. le

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This was the first time I had utilized a storage facility. The management and staff made it a wonderful experience. I was treated with the utmost professionalism, courtesy and respect. Thank you.

baron m. le

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Some of my things were destroyed due to rain getting inside my storage unit.

kimberly w. le

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2 guys at desk was So..... polite and helpful....I like how I was greated when I entered office...and was thanked for waiting for them to finish up with previous customer....

Christina M. le

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Only problem I had was with parking. There was a large uhaul moving truck parked along the entrance making parking/backing out a pain.

florence r. le

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Dakota was very helpful in processing my paperwork to close down my storage and in getting a truck.